47 Customer Support jobs in Omaha

Company Description:

InEight provides field-tested project management software for the owners, contractors, engineers and architects who are building the world around us. Over 575,000 users and more than 700 customers across 37 countries rely on InEight for real-time insights that help manage risk and keep projects on schedule and under budget across the entire life cycle.

From pre-planning to design, from estimating to scheduling, and from field execution to turnover, InEight has powered more than $500 million in projects globally across infrastructure, public sector, energy and power, oil, gas and chemical, mining, and commercial.

Based in Scottsdale, Arizona, InEight supports a remote work model with employees working throughout the United States, Canada, Australia, Sri Lanka and Europe. InEight, an ISO 9001:2015-registered company, is a subsidiary of Kiewit Corporation (Kiewit). Kiewit, through its subsidiaries, is one of North America's largest and most respected construction and engineering organizations.

InEight is a fast-paced, innovative company comprised of high-energy teams of self-starters playing integral roles in shaping the future of capital projects around the world. Our industry-leading solutions, dedicated employees, and proven leadership team provide a solid foundation to support our continued growth and success.

We offer our fulltime employees a comprehensive benefits package that's among the best in our industry, including top-tier medical, dental and vision plans covering eligible employees and dependents, voluntary wellness and employee assistance programs, life insurance, disability, retirement plans with matching, and generous paid time off.

Position Summary:

The Customer Product Support position provides a great opportunity to become a product expert while providing support to our customers. Duties include taking inbound calls, providing functional support, troubleshooting, case management and providing overall support for InEight's product software suite. The customers who work with you will end up as raving fans, because of your capability and your empathy. You'll have a proven processes to guide you, along with the guidance of your peers and other industry professionals when you need it, and autonomy to make decisions on your own.

*This is a remote position.

Job Responsibilities:

• Gather complete information from customers, document steps taken, researches the knowledgebase for known solutions, isolates cause and takes restorative actions while minimizing disruption to the customer's business operation.

• Acquire and maintain a strong functional working knowledge of InEight's core products, with emphasis on the customer support aspect.

• Have the ability to walk customers through complex construction workflows specific to capital projects and other construction related projects.

• Provide functional support with project estimates and budget controls.

• Monitor and respond to customers inquires through InEight's ticketing system in a timely manner.

• Act with an appropriate sense of urgency and follows up with customers to ensure issues are resolved to the customer's satisfaction.

• Facilitate remote meetings with customers and/or internal resources for troubleshooting and information gathering when necessary.

• Ability to adhere to customer SLA's and escalate as needed.

• Will be required to participate in the on-call rotation, 1 week every 2 months 24/7 support.

Requirements:

• At least one year of prior software application support and troubleshooting experience required

• Experience with Microsoft Office Suite of products and operating systems, experience with Excel Macro preferred

• Experience using Bluebeam and Adobe preferred

• Understanding and application of API integrations preferred

• Bug tracking experience required, Azure DevOps preferred

• Case tracking experience required, Service Now preferred

• Customer communication via phone and/or video required

• SaaS trouble shooting experience is ideal

• Deductive logic, complex problem solving and excellent trouble shooting skills­­

• Self-directed, able to prioritize and effectively handle many incidents at a time

• Exceptional customer service, organizational, and time management skills

• Excellent written and verbal communication skills

• A positive, willing and able attitude

InEight Inc. is an Equal Opportunity Employer, (EOE) and will consider all applications without regard to race, marital status, sex, age, color, religion, national origin, veteran status, disability or any other characteristic protected by law.

#InEight #LI-Remote

Join to apply for the Client Relations Support Associate role at CHI 2 days ago Be among the first 25 applicants Join to apply for the Client Relations Support Associate role at CHI Responsibilities At CHI Health at Home, we strive to embody our mission of delivering hope and healing to those we serve. As a Client Registration Support Associate you’ll engage in a range of exciting responsibilities for Home Health and Hospice, including: Processing approved physician orders. Responsible for delivering and picking up documents that need to be signed by a physician for identified accounts. Effectively presents and discusses the products and services of the organization in a way that conveys an image of quality, integrity and superior understanding of customer requirements. Promotes an open flow of information and education in support of home care and/or hospice goals. Completes and submits all required documentation in an accurate and timely manner. Develops and maintains accurate files on each key referral source to provide the location with client information needed to build strong client and branch ties and deliver customer satisfaction. Tracking documentation requiring a physician’s signature using organization standard document management software and processes. Follows up on items needed in support. Generous annual bonus opportunity based on company performance Excellent holiday and paid time off plans Medical, dental, and vision plans Employer contribution to your 401(k) Responsibilities At CHI Health at Home, we strive to embody our mission of delivering hope and healing to those we serve. As a Client Registration Support Associate you’ll engage in a range of exciting responsibilities for Home Health and Hospice, including: Processing approved physician orders. Responsible for delivering and picking up documents that need to be signed by a physician for identified accounts. Effectively presents and discusses the products and services of the organization in a way that conveys an image of quality, integrity and superior understanding of customer requirements. Promotes an open flow of information and education in support of home care and/or hospice goals. Completes and submits all required documentation in an accurate and timely manner. Develops and maintains accurate files on each key referral source to provide the location with client information needed to build strong client and branch ties and deliver customer satisfaction. Tracking documentation requiring a physician’s signature using organization standard document management software and processes. Follows up on items needed in support. Benefits Generous annual bonus opportunity based on company performance Excellent holiday and paid time off plans Medical, dental, and vision plans Tuition reimbursement for degree-seeking students Employer contribution to your 401(k) Qualifications High School diploma or equivalent is required. Minimum of two years customer service experience required. Minimum of one year of medical office experience preferred. Excellent communication skills, both verbal and written are required. Must possess the ability to maintain confidentiality of HIPAA protected health information that adheres to the Corporate Compliance Program. At CommonSpirit Health at Home, we are proud to be an Equal Opportunity Employer, promoting diversity, equity, and inclusion in every aspect of our organization. We value the unique contributions of all individuals, including minorities, protected veterans, and individuals with disabilities. Overview CHI Health at Home is a full-service health care organization that believes the best place for our patients to heal is in their own home. As a faith-based organization, we are committed to finding new ways to improve the health of our patients and the health of the communities we serve. Rooted in humankindness, our ministry is at the heart of everything we do and can be seen in every patient we touch. Pay Range $15.62 - $1.47 /hour Seniority level Seniority level Entry level Employment type Employment type Full-time Job function Job function Other Industries Hospitals and Health Care Referrals increase your chances of interviewing at CHI by 2x Get notified about new Client Relations Associate jobs in Omaha, NE . Correspondence Processor - Remote ( Must work PST hours) Secretary 3, Attendance - August 2025 rate starts at: 20.45 per hour Customer Support Professional (IT Specialist) Omaha, NE 55,000.00- 72,000.00 3 weeks ago Field Support Specialist - Hybrid - Nebraska Lead Customer Support Specialist #HIRING We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr