167 Customer Support jobs in Rochester

For those who want to keep growing, learning, and evolving. We at Kelly® hear you, and we're here for you! We're seeking a **Customer Service Associate** to work at a premier pharmaceutical client in Rochester, NY. Sound good? Take a closer look below. You owe it to yourself to consider this great new opportunity.
**Salary/Pay Rate/Compensation:**
$17 per hour
**Why you should apply to be a Customer Service Associate:**
- Enjoy a **hybrid** work environment - in-office Monday to Wednesday.
- Benefit from a l **ong-term** contract that provides stability and growth opportunities.
- Work within a supportive team culture that values dedicated teamwork and collaboration.
- Gain experience in the pharmaceutical industry with a reputable client known for its commitment to quality service.
**What's a typical day as a Customer Service Associate? You'll be** :
- Managing order processing via email, fax, telephone, and electronic systems with accuracy and speed for small to medium-sized direct trading partners.
- Monitoring open order reports to ensure orders have cleared through to physical distribution and resolving any issues as required.
- Responding to and resolving standard customer inquiries and requests received via telephone, email, mail, and fax in a timely and efficient manner, including product information, ordering, order status, cancellation, tracking information, and billing requests.
**This job might be an outstanding fit if you:**
- Hold a high school diploma
- Ability to speak French (preferred)
- 2 years of customer service and order entry experience.
- Have a basic understanding of customer service operations and possess good communication skills.
- Value teamwork and have a strong desire to contribute positively to a team environment.
- Exhibit dependable and consistent attendance, along with data entry skills and basic accounting and Excel proficiency.
- Are self-motivated with a positive, proactive attitude and have an eagerness and capacity to learn.
**What happens next**
Once you apply, you'll proceed to the next steps if your skills and experience look like a good fit. But don't worry-even if this position doesn't work out, you're still in our network. That means all of our recruiters will have access to your profile, expanding your opportunities even more.
Helping you discover what's next in your career is what we're all about, so let's get to work. Apply to be a Customer Service Associate today!
#GRACE
As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here ( for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.
Get a complete career fit with Kelly ® .
You're looking to keep your career moving onward and upward, and we're here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career.
About Kelly
Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life-just ask the 300,000 people we employ each year.
Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly's Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.

Qualitrol employees receive a competitive salary, twenty-eight days of paid time off (includes PTO and Holidays), great health benefits that are effective your first day, flexible working hours, up to 100% education reimbursement towards a degree, and 401k matching (vesting immediately). We have annual reviews and career development planning to help get you to the next level in your career. Our family friendly environment also provides paid Maternity/Paternity leave, Adoption leave, Life Insurance and more.
You will love working with colleagues who have a genuine desire to innovate and seek out complicated problems. We believe in absolute inclusion and diversity. Qualitrol associates enjoy the autonomy, breadth of responsibility, and creativity that are typical in a medium-sized company, while sharing resources, standard methodologies, and growth opportunities that are found in a Fortune 500 company like Fortive.
**Your Impact**
As a Customer Success Specialist with the Asset Protection product line, you will be exposed to many facets of the business. From triaging and replying directly to inbound client requests; to working with the engineering, order entry and production teams to ensure a smooth and successful client experience. The exposure provided opens many growth opportunities. We seek continuous improvement for our Customers our Products our Processes and Ourselves. Great opportunity to join a dynamic, diverse, driven, engineering team with a growth mindset!
_Here's where you'll demonstrate your proficiencies:_
+ Provide tier 1 quotations and technical documentation, escalating to tier 2 Applications Engineer or Order Administrator where necessary.
+ Triage inbound client requests via electronic and phone communication
+ Act as tier 1 phone support for inbound calls, escalating to tier 2 Applications Engineer or Order Administrator where necessary.
+ Provide proactive client support to ensure success from quote to order.
**Skills & Experience**
_The successful candidate will be able to demonstrate the following skills and experience:_
+ College level Degree preferred or HS Degree and related work experience.
+ Strong written and verbal communications skills.
+ Focus on Customer Success.
+ Requires attention to detail and ability to quickly learn new processes required.
+ Process Improvement Experience.
_Preferred Skills:_
+ Oracle and Salesforce experience
+ Knowledge of electric power transmission and distribution
**About Us**
QUALITROL ( manufactures monitoring and protection devices for high value electrical assets and OEM manufacturing companies. Established in 1945, QUALITROL produces thousands of different types of products on demand and customized to meet our individual customers' needs. We are the largest and most trusted global leader for partial discharge monitoring, asset protection equipment and information products across power generation, transmission, and distribution. At Qualitrol, we are redefining condition-based monitoring
**Ralliant Corporation Overview**
Ralliant, originally part of Fortive, now stands as a bold, independent public company driving innovation at the forefront of precision technology. With a global footprint and a legacy of excellence, we empower engineers to bring next-generation breakthroughs to life - faster, smarter, and more reliably. Our high-performance instruments, sensors, and subsystems fuel mission-critical advancements across industries, enabling real-world impact where it matters most. At Ralliant we're building the future, together with those driven to push boundaries, solve complex problems, and leave a lasting mark on the world.
We Are an Equal Opportunity Employer
Ralliant Corporation and all Ralliant Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Ralliant and all Ralliant Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at
**About Qualitrol**
QUALITROL manufactures monitoring and protection devices for high value electrical assets and OEM manufacturing companies. Established in 1945, QUALITROL produces thousands of different types of products on demand and customized to meet our individual customers' needs. We are the largest and most trusted global leader for partial discharge monitoring, asset protection equipment and information products across power generation, transmission, and distribution. At Qualitrol, we are redefining condition-based monitoring.
We Are an Equal Opportunity Employer. Ralliant Corporation and all Ralliant Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Ralliant and all Ralliant Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at
**Pay Range**
The salary range for this position (in local currency) is 35,700.00 - 66,300.00

For those who want to keep growing, learning, and evolving. We at Kelly® hear you, and we're here for you! We're seeking a **Customer Service Associate** to work at a premier pharmaceutical client in Rochester, NY. Sound good? Take a closer look below. You owe it to yourself to consider this great new opportunity.
**Salary/Pay Rate/Compensation:**
$17.50 per hour
**Why you should apply to be a Customer Service Associate:**
**Good Schedule: Monday - Friday 9am-5:30pm**
- Benefit from a l **ong-term** contract that provides stability and growth opportunities.
- Work within a supportive team culture that values dedicated teamwork and collaboration.
- Gain experience in the pharmaceutical industry with a reputable client known for its commitment to quality service.
**What's a typical day as a Customer Service Associate? You'll be** :
- Managing order processing via email, fax, telephone, and electronic systems with accuracy and speed for small to medium-sized direct trading partners.
- Monitoring open order reports to ensure orders have cleared through to physical distribution and resolving any issues as required.
- Responding to and resolving standard customer inquiries and requests received via telephone, email, mail, and fax in a timely and efficient manner, including product information, ordering, order status, cancellation, tracking information, and billing requests.
**This job might be an outstanding fit if you:**
- Hold a high school diploma and have customer service experience
- 2 years of customer service and order entry experience is preferred.
- Have a basic understanding of customer service operations and possess good communication skills.
- Value teamwork and have a strong desire to contribute positively to a team environment.
- Exhibit dependable and consistent attendance, along with data entry skills and basic accounting and Excel proficiency.
- Are self-motivated with a positive, proactive attitude and have an eagerness and capacity to learn.
**What happens next**
Once you apply, you'll proceed to the next steps if your skills and experience look like a good fit. But don't worry-even if this position doesn't work out, you're still in our network. That means all of our recruiters will have access to your profile, expanding your opportunities even more.
Helping you discover what's next in your career is what we're all about, so let's get to work. Apply to be a Customer Service Associate today!
As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here ( for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.
Get a complete career fit with Kelly ® .
You're looking to keep your career moving onward and upward, and we're here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career.
About Kelly
Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life-just ask the 300,000 people we employ each year.
Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly's Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.

**Inside Sales Executive**
**Location:** Hybrid - Work from Home & Rochester, NY Office
**Overview:**
We are seeking a detail-oriented and customer-focused **Inside Sales Executive** to support our customers. This role is responsible for managing day-to-day customer service activities, including order processing, quoting, inventory coordination, and ensuring a high level of service and on-time delivery.
**Key Responsibilities:**
+ Process customer and vendor transactions efficiently, including orders, quotes, and returns
+ Investigate and resolve customer invoicing issues
+ Import and manage customer demand forecasts in the Epicor P21 system; support automated purchasing and inventory monitoring
+ Communicate product demand changes to the Purchasing team
+ Reconcile customer performance metrics with internal reports
+ Support and manage customer-dedicated inventory programs
+ Maintain accurate customer profiles, including shipping instructions, item setups, and contact records
+ Participate in key account meetings and vendor-related training as needed
+ Serve as a first point of contact for overflow inbound calls, routing appropriately
+ Perform various customer service and administrative support tasks
+ Present a professional and helpful image to customers, vendors, and internal teams
+ Stay current on product knowledge and customer trends by attending internal meetings and reading industry materials
+ Collaborate with internal teams to meet service goals and manage time effectively
**Required Qualifications:**
+ Associate's degree required
+ Minimum 3 years of experience in a customer service or inside sales role
+ Strong verbal and written communication skills
+ Exceptional customer service and problem-solving abilities
+ Detail-oriented and comfortable in a fast-paced environment
+ Proficient in basic math (rate, ratio, etc.) and data entry
+ Able to manage multiple priorities and adapt to shifting demands
+ Team-oriented and comfortable working across departments
+ Professional, organized, and dependable
**Preferred Qualifications:**
+ Experience with Epicor P21 or similar ERP systems
+ Familiarity with logistics, shipping, and warehouse operations
+ Background in wholesale distribution or product-based industriesFor immediate consideration please send a copy of your updated resume to our recruiter Kristi at Please note that only qualifed candidates will be contacted.
**Pay Details:** $40,000.00 to $50,000.00 per year
Equal Opportunity Employer/Veterans/Disabled
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
+ The California Fair Chance Act
+ Los Angeles City Fair Chance Ordinance
+ Los Angeles County Fair Chance Ordinance for Employers
+ San Francisco Fair Chance Ordinance
**Massachusetts Candidates Only:** It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

**The Opportunity**
Responsible for preparing the donor, donor area and equipment for the pheresis processors.
You will report to the Assistant Center Manager.
**The Role**
+ Prepares the autopheresis machine for the pheresis process.
+ Monitor the donor and the pheresis process, responds to specific alarms or signals that may occur during the process.
+ Disconnect the donor when the process is complete.
+ Maintain alertness and awareness to any reaction donor may have during or after the pheresis process and notifies appropriate staff.
+ Use Personal Digital Assistant (PDA) to record incidents that occur during the pheresis process, such as machine alerts and alarms, volume variances and donor adverse events.
+ Use PDA to link equipment and soft goods used in the pheresis process to the appropriate donor.
+ Alerts Group Leader or Supervisor of donor flow issues.
+ Ensure the accurate recording of donor data in the electronic donor information management system as outlined in the Standard Operating Procedures (SOPs).
+ Understand the policies and procedures associated with hyper immune programs at the center if applicable.
+ Maintain clean efficient work environment, and ensures sufficient operating supplies and forms are available as needed. Follows all Health Safety & Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures. Promotes safety in all actions.
+ Maintain confidentiality of all personnel, donor and center information.
+ May be cross-trained in other areas to meet the needs of the business.
+ Bilingual skills may be required, at the discretion of the organization, to meet the needs of the business.
+ Perform job-related duties as assigned.
**Your skills and experience**
**Education**
High school diploma or equivalent required
**Experience**
+ Minimum of three (3) months' work experience, preferably in medical or health provider environment or equivalent combination of education and experience
+ Will perform basic math calculations
**Working Conditions**
(physical & mental requirements)
+ Understand, remember and apply oral and/or written instructions
+ Understand and follow basic instructions and guidelines
+ Must be able to see and speak with customers and observe equipment operation.
+ Occasionally perform tasks while standing and walking up to 100% of time
+ Reach, bend, kneel and have high level of manual dexterity
+ Occasionally be required to lift and carry up to 25 pounds
+ Fast paced environment with frequent interruptions
+ Frequently exposed to hazardous chemicals, extreme temperatures and to blood borne pathogens · Required to wear Personal Protective Equipment while performing specific tasks or in certain areas
+ Required to work overtime and extended hours to support center operational needs
**Our Benefits**
CSL offers the following benefits for this full-time position: Options for health care benefits, including choices of plans for medical, dental, and vision, prescription drug coverage; Company-provided basic life insurance and Short- and Long-Term Disability; the option to participate in CSL's 401(k) Savings Program; Paid Time Off (PTO) for use in connection with vacations, illness, and other personal business; and paid observed holidays as designated by the Company. For more information on CSL Plasma benefits visit .
**About CSL Plasma**
CSL Plasma is one of the world's largest collectors of human plasma. Our work helps to ensure that people with rare and serious diseases are able to live normal, healthy lives. We are committed to our work because lives depend on us. Learn more about CSL Plasma ( .
**We want CSL to reflect the world around us**
As a global organization with employees in 35+ countries, CSL embraces inclusion and belonging. Learn more about Inclusion & Belonging ( at CSL.
**Do work that matters at CSL Plasma!**
R-
CSL makes all employment decisions without regard to race, color, religion, national origin, ancestry, age, sex, gender, pregnancy, disability, marital status, sexual orientation, gender identity, genetic information, military status, protected veteran status (specifically status as a disabled veteran, recently separated veteran, armed forces service medal veteran, or active duty wartime or campaign badge veteran) or other classification protected by applicable US federal, state or local law. CSL complies with all applicable employment laws, including but not limited to Title VII of the Civil Rights Act of 1964, the Americans with Disabilities Act, the Fair Labor Standards Act, and the Immigration Reform and Control Act.

As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive.
**Job Location (Full Address):**
30 Corporate Woods, Brighton, New York, United States of America, 14623
**Opening:**
Worker Subtype:
Regular
Time Type:
Full time
Scheduled Weekly Hours:
40
Department:
ISD Customer Service Business
Work Shift:
UR - Day (United States of America)
Range:
UR URG 107 H
Compensation Range:
$23.06 - $32.29
_The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job's compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations._
**Responsibilities:**
GENERAL PURPOSE
Provides first and second level technical support for end-user computing devices, including desktops, laptops and mobile devices. Troubleshoots and resolves end-user device issues, either in-person or remotely, and assists with setup, configuration and maintenance of endpoint devices. Acts as primary point of contact for end-users in resolving device-related OS, connectivity or application issues. Manages the setup, configuration, maintenance and deployment of endpoint devices. Assists with developing strategy for support of endpoint devices.
**ESSENTIAL FUNCTIONS**
+ Manages the setup, configuration, maintenance, and deployment of endpoint devices to supported user populations.
+ Assists with developing strategy for support of endpoint devices, including renewal/replacement recommendations and the use of technologies, such as remote troubleshooting tools, virtual desktop technologies, etc.
+ Responds to customer requests, received either via the Service Desk or directly from end-users, based on urgency and established service levels.
+ Troubleshoots and resolves device-related OS, connectivity or application issues.
+ Utilizes technical expertise to diagnose and resolve increasingly complex problems related to client technologies.
+ Proactively identifies issues that can be handled before a ticket is submitted.
+ Gathers feedback and addresses or brings to management.
+ Participates in project implementations by completing assigned tasks, providing appropriate communication to project managers, and keeping track of progress, reporting back to project manager.
+ Maintains constant communication with team to ensure coverage of all calls.
+ Ensures all sites are covered and if necessary, relocates to other sites to provide coverage.
+ Assists with testing and deployment of new and replacement systems, printers, and other peripherals, ensuring customer satisfaction, accuracy, timeliness, and priority are all met.
+ Conducts 1:1 training with customers on the use of hardware and applications as needed.
+ Mentors and trains new employees.
+ Keeps abreast of current desktop and LAN technologies through continuing education, journal review, web searches, and formal seminar opportunities.
+ Maintains working knowledge of wide range of applications and technologies.
Other duties as assigned.
**MINIMUM EDUCATION & EXPERIENCE**
+ High School diploma or equivalent and 2 years of relevant experience required
+ Or equivalent combination of education and experience
**KNOWLEDGE, SKILLS AND ABILITIES**
+ Ability to travel between work sites required
+ Flexibility to work shifts necessary to accommodate 24/7/365 coverage, which may include nights, weekends and holidays required
+ Exceptional customer service skills required
+ Strong communication skills required
+ Logical thinker with good problem-solving skills required
+ Extensive knowledge of current operating systems for PCs preferred
+ Proficient in hardware break/fix and troubleshooting preferred
+ Knowledge of Mac computers, handhelds and other peripheral devices preferred
The University of Rochester is committed to fostering, cultivating, and preserving an inclusive and welcoming culture to advance the University's Mission to Learn, Discover, Heal, Create - and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion, creed, sex, sexual orientation, citizenship status, or any other characteristic protected by federal, state, or local law (Protected Characteristics). This commitment extends to non-discrimination in the administration of our policies, admissions, employment, access, and recruitment of candidates, for all persons consistent with our values and based on applicable law.
Notice: If you are a **Current** **Employee,** please **log into myURHR** to search for and apply to jobs using the Jobs Hub. Your application, if submitted using this portal, cannot be moved forward.
**Learn. Discover. Heal. Create.**
Located in western New York, Rochester is our namesake and our home. One of the world's leading research universities, Rochester has a long tradition of breaking boundaries-always pushing and questioning, learning and unlearning. We transform ideas into enterprises that create value and make the world ever better.
If you're looking for a career in higher education or health care, the University of Rochester may offer the perfect opportunity for your background and goals
At the University of Rochester, we are committed to fostering, cultivating, and preserving an inclusive and welcoming culture and are united by a strong commitment to be ever better-Meliora. It is an ideal that informs our shared mission to ensure all members of our community feel safe, respected, included, and valued.

As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive.
**Job Location (Full Address):**
1000 South Ave, Rochester, New York, United States of America, 14620
**Opening:**
Worker Subtype:
Regular
Time Type:
Full time
Scheduled Weekly Hours:
40
Department:
ISD Customer Service Business
Work Shift:
UR - Day (United States of America)
Range:
UR URG 105 H
Compensation Range:
$19.96 - $27.94
_The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job's compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations._
**Responsibilities:**
GENERAL PURPOSE
Provides first level technical support for end-user computing devices, including desktops, laptops and mobile devices. Troubleshoots and resolves end-user device issues, either in-person or remotely, and assists with setup, configuration and maintenance of endpoint devices, escalating as needed. Acts as primary point of contact for end-users in resolving device-related OS, connectivity or application issues. Assists with setup, configuration and maintenance of endpoint devices.
**ESSENTIAL FUNCTIONS**
+ Responds to customer requests, received either via the Service Desk or directly from end-users, based on urgency and established service levels.
+ Troubleshoots and resolves device-related OS, connectivity or application issues.
+ Assists with setup, configuration, and maintenance of endpoint devices.
+ Utilizes technical expertise to diagnose and resolve problems related to client technologies.
+ Proactively identifies issues that can be handled before a ticket is submitted.
+ Gathers feedback and addresses or brings to management.
+ Participates in project implementations by completing assigned tasks, providing appropriate communication to project managers and keeping track of progress, reporting back to project manager.
+ Maintains constant communication with team to ensure coverage of all calls.
+ Ensures all sites are covered and if necessary, relocates to other sites to provide coverage.
+ Assists with testing and deployment of new and replacement systems, printers and other peripherals, ensuring customer satisfaction, accuracy, timeliness, and priority are all met.
+ Conducts 1:1 training with customers on the use of hardware and applications as needed.
+ Keeps abreast of current desktop and LAN technologies through continuing education, journal review, web searches, and formal seminar opportunities.
+ Maintains working knowledge of wide range of applications and technologies.
Other duties as assigned.
**MINIMUM EDUCATION & EXPERIENCE**
+ High School diploma or equivalent and 1 year of relevant experience required
+ Or equivalent combination of education and experience
**KNOWLEDGE, SKILLS AND ABILITIES**
+ Ability to travel between work sites required
+ Flexibility to work shifts necessary to accommodate 24/7/365 coverage, which may include nights, weekends and holidays required
+ Exception customer service skills required
+ Strong communication skills required
+ Logical thinker with good problem-solving skills required
+ Knowledge of current operating systems for PCs preferred
+ Proficient in hardware break/fix and troubleshooting preferred
+ Knowledge of Mac computers, handhelds and other peripheral devices preferred
The University of Rochester is committed to fostering, cultivating, and preserving an inclusive and welcoming culture to advance the University's Mission to Learn, Discover, Heal, Create - and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion, creed, sex, sexual orientation, citizenship status, or any other characteristic protected by federal, state, or local law (Protected Characteristics). This commitment extends to non-discrimination in the administration of our policies, admissions, employment, access, and recruitment of candidates, for all persons consistent with our values and based on applicable law.
Notice: If you are a **Current** **Employee,** please **log into myURHR** to search for and apply to jobs using the Jobs Hub. Your application, if submitted using this portal, cannot be moved forward.
**Learn. Discover. Heal. Create.**
Located in western New York, Rochester is our namesake and our home. One of the world's leading research universities, Rochester has a long tradition of breaking boundaries-always pushing and questioning, learning and unlearning. We transform ideas into enterprises that create value and make the world ever better.
If you're looking for a career in higher education or health care, the University of Rochester may offer the perfect opportunity for your background and goals
At the University of Rochester, we are committed to fostering, cultivating, and preserving an inclusive and welcoming culture and are united by a strong commitment to be ever better-Meliora. It is an ideal that informs our shared mission to ensure all members of our community feel safe, respected, included, and valued.