361 Customer Support jobs in Tualatin

Our client is seeking a dedicated and technically proficient Customer Support Specialist to join their team. This role will involve providing exceptional support to customers experiencing issues with our software products and services. Based in Portland, Oregon, US , this position offers a hybrid work model, combining remote work flexibility with essential in-office collaboration. You will be the first point of contact for customers, diagnosing technical problems, guiding them through troubleshooting steps, and escalating complex issues to higher-level support or engineering teams when necessary. The ideal candidate will possess strong analytical and problem-solving skills, excellent communication abilities, and a genuine passion for helping customers. A solid understanding of software applications, operating systems, and common technical issues is required. You should be adept at using helpdesk software and maintaining detailed records of customer interactions. This role requires patience, empathy, and the ability to remain calm and professional under pressure. You will contribute to maintaining high levels of customer satisfaction and loyalty by providing timely and effective support.

Key Responsibilities:

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Diagnose and troubleshoot technical software issues reported by customers.
• Provide clear and concise instructions to customers to guide them through resolution steps.
• Escalate unresolved issues to appropriate internal teams (e.g., Tier 2 support, engineering) with detailed documentation.
• Maintain accurate and comprehensive records of customer interactions and issue resolutions in the helpdesk system.
• Educate customers on product features and functionalities to enhance their user experience.
• Identify common issues and provide feedback to the product development team for potential improvements.
• Contribute to the creation and maintenance of knowledge base articles and FAQs.
• Adhere to service level agreements (SLAs) for response and resolution times.
• Stay up-to-date with product updates and technical changes.
• Assist in training new support team members as needed.
• Ensure customer satisfaction through effective problem-solving and communication.

Qualifications:

• High School Diploma or equivalent; Associate's or Bachelor's degree in a related field is a plus.
• Minimum of 2 years of experience in technical customer support or helpdesk roles.
• Strong understanding of software applications, operating systems (Windows, macOS), and common troubleshooting techniques.
• Proficiency with helpdesk ticketing systems (e.g., Zendesk, ServiceNow).
• Excellent verbal and written communication skills.
• Strong active listening and problem-solving abilities.
• Patience, empathy, and a customer-centric attitude.
• Ability to work independently and collaboratively in a hybrid environment.
• Familiarity with (mention specific software/industry if applicable, e.g., SaaS, IT) is advantageous.

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.

Responsibilities:

Communication

• Respond to customer inquiries and concerns via phone, email, or chat

• Provide timely and accurate information to customers

• Follow up with customers to ensure their issues have been resolved

• Maintain a positive and professional demeanor while interacting with customers

• Escalate complex issues to the appropriate department or supervisor

• Keep detailed records of customer interactions and transactions

Technical Support

• Troubleshoot technical issues and provide solutions to customers

• Assist customers with setting up and using products or services

• Collaborate with the technical team to resolve complex technical issues

• Provide instructions and guidance to customers on how to troubleshoot common technical problems

• Stay updated on product or service updates and changes to effectively assist customers

Customer Satisfaction

• Ensure customer satisfaction by addressing and resolving issues in a timely and effective manner

• Proactively reach out to customers to gather feedback and improve customer experience

• Identify and report recurring customer issues to improve overall product or service quality

• Maintain a high level of customer service and professionalism at all times

• Strive to exceed customer expectations and ensure a positive customer experience

Product/Service Knowledge

• Maintain a thorough understanding of company products or services

• Continuously update knowledge on new products or features

• Educate customers on product or service features and benefits

• Provide recommendations to customers based on their needs and preferences

• Collaborate with the sales team to promote and upsell products or services to customers

Teamwork

• Work collaboratively with other customer support specialists to ensure consistent and efficient customer service

• Share knowledge and best practices with team members to improve overall performance

• Participate in team meetings to discuss customer feedback and ways to improve customer satisfaction

• Support and assist team members during busy periods or challenging customer interactions

Administrative Tasks

• Complete administrative tasks, such as data entry and documentation, accurately and in a timely manner

• Maintain customer databases and update customer information as needed

• Generate reports to track and analyze customer service metrics

• Assist with training new customer support specialists on processes and procedures

• Adhere to company policies and procedures at all times.

High Impact Behaviors:

• Strategic Vision and Foresight: Senior professionals should have the ability to develop and communicate a clear vision for the future, anticipate trends, and prepare the organization to adapt to changes. This involves understanding the broader industry context and aligning team efforts with long-term objectives.

• Mentorship and Talent Development: They should actively mentor junior colleagues, helping to shape the next generation of leaders. This includes sharing knowledge, providing guidance, and supporting career development opportunities for their teams.

• Influential Leadership: Senior professionals must be able to influence and inspire others, both within and outside the organization. This requires strong communication skills, credibility, and the ability to build and maintain relationships with key stakeholders.

Qualifications:

• Bachelor’s in Marketing, Communications, or related field with at least 5 years experience or equivalent work experience that provides exposure to fundamental theories, principles, and concepts.

• Expertise in In-depth knowledge of a specific product, service, or support area.

• Strong mentoring and coaching skills to guide and develop junior analysts.

• Proven ability to influence and drive change across various levels of the organization.

• Exceptional communication skills, both verbal and written, to effectively convey complex information to stakeholders.

• Solid project management skills, including the ability to manage multiple projects simultaneously and meet deadlines.

Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.

At Xylem, you'll not only contribute to solving water issues but also have the chance to make a difference through our paid Volunteer Program, Xylem Watermark. We prioritize our employees' well-being through inclusion and belonging as well as our Employee Resource Groups (ERG). Proud to be an Equal Employment Opportunity (including disability and veterans) and Affirmative Action workplace, Xylem fosters an inclusive environment free from discrimination or harassment.

Please note that the information in this job description outlines the general nature of the position and is not an exhaustive list of duties. Xylem is dedicated to providing reasonable accommodations to enable all employees to perform their essential job functions. We reserve the right to modify this job description and assign additional duties as needed. Embrace the opportunity to be part of Xylem's transformative journey in shaping the future of water technology! #XylemCareers #GlobalImpact #WaterInnovation

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.
Responsibilities:
Communication
- Respond to customer inquiries and concerns via phone, email, or chat
- Provide timely and accurate information to customers
- Follow up with customers to ensure their issues have been resolved
- Maintain a positive and professional demeanor while interacting with customers
- Escalate complex issues to the appropriate department or supervisor
- Keep detailed records of customer interactions and transactions
Technical Support
- Troubleshoot technical issues and provide solutions to customers
- Assist customers with setting up and using products or services
- Collaborate with the technical team to resolve complex technical issues
- Provide instructions and guidance to customers on how to troubleshoot common technical problems
- Stay updated on product or service updates and changes to effectively assist customers
Customer Satisfaction
- Ensure customer satisfaction by addressing and resolving issues in a timely and effective manner
- Proactively reach out to customers to gather feedback and improve customer experience
- Identify and report recurring customer issues to improve overall product or service quality
- Maintain a high level of customer service and professionalism at all times
- Strive to exceed customer expectations and ensure a positive customer experience
Product/Service Knowledge
- Maintain a thorough understanding of company products or services
- Continuously update knowledge on new products or features
- Educate customers on product or service features and benefits
- Provide recommendations to customers based on their needs and preferences
- Collaborate with the sales team to promote and upsell products or services to customers
Teamwork
- Work collaboratively with other customer support specialists to ensure consistent and efficient customer service
- Share knowledge and best practices with team members to improve overall performance
- Participate in team meetings to discuss customer feedback and ways to improve customer satisfaction
- Support and assist team members during busy periods or challenging customer interactions
Administrative Tasks
- Complete administrative tasks, such as data entry and documentation, accurately and in a timely manner
- Maintain customer databases and update customer information as needed
- Generate reports to track and analyze customer service metrics
- Assist with training new customer support specialists on processes and procedures
- Adhere to company policies and procedures at all times.
High Impact Behaviors:
- Strategic Vision and Foresight: Senior professionals should have the ability to develop and communicate a clear vision for the future, anticipate trends, and prepare the organization to adapt to changes. This involves understanding the broader industry context and aligning team efforts with long-term objectives.
- Mentorship and Talent Development: They should actively mentor junior colleagues, helping to shape the next generation of leaders. This includes sharing knowledge, providing guidance, and supporting career development opportunities for their teams.
- Influential Leadership: Senior professionals must be able to influence and inspire others, both within and outside the organization. This requires strong communication skills, credibility, and the ability to build and maintain relationships with key stakeholders.
Qualifications:
- Bachelor's in Marketing, Communications, or related field with at least 5 years experience or equivalent work experience that provides exposure to fundamental theories, principles, and concepts.
- Expertise in In-depth knowledge of a specific product, service, or support area.
- Strong mentoring and coaching skills to guide and develop junior analysts.
- Proven ability to influence and drive change across various levels of the organization.
- Exceptional communication skills, both verbal and written, to effectively convey complex information to stakeholders.
- Solid project management skills, including the ability to manage multiple projects simultaneously and meet deadlines.
Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.
At Xylem, you'll not only contribute to solving water issues but also have the chance to make a difference through our paid Volunteer Program, Xylem Watermark. We prioritize our employees' well-being through inclusion and belonging as well as our Employee Resource Groups (ERG). Proud to be an Equal Employment Opportunity (including disability and veterans) and Affirmative Action workplace, Xylem fosters an inclusive environment free from discrimination or harassment.
Please note that the information in this job description outlines the general nature of the position and is not an exhaustive list of duties. Xylem is dedicated to providing reasonable accommodations to enable all employees to perform their essential job functions. We reserve the right to modify this job description and assign additional duties as needed. Embrace the opportunity to be part of Xylem's transformative journey in shaping the future of water technology! #XylemCareers #GlobalImpact #WaterInnovation

Our client, a fast-growing e-commerce company, is seeking an experienced and highly customer-centric Lead Customer Support Specialist to join their dedicated team in Portland, Oregon . This role is critical in ensuring exceptional customer experiences by providing timely, accurate, and empathetic support across multiple channels. The ideal candidate will have a passion for customer service, strong problem-solving abilities, and the capacity to lead and mentor junior support staff.

Responsibilities include handling complex customer inquiries and escalations, troubleshooting product or service issues, and providing detailed solutions. You will be responsible for documenting customer interactions, identifying trends in customer issues, and providing feedback to product and operations teams for continuous improvement. The Lead Customer Support Specialist will also assist in training new team members, developing support documentation and FAQs, and contributing to the refinement of support processes and policies. This position requires a deep understanding of our client's products and services, along with excellent communication and interpersonal skills. The ability to remain calm and professional under pressure, coupled with a proactive approach to resolving issues, is essential. This is an excellent opportunity for a motivated individual to make a significant impact on customer satisfaction and loyalty.

Qualifications:

• Associate's or Bachelor's degree in a related field, or equivalent practical experience.
• Minimum of 3 years of experience in customer support, with at least 1 year in a lead or senior role.
• Proven ability to troubleshoot and resolve technical and non-technical customer issues.
• Excellent written and verbal communication skills.
• Proficiency with customer support software and ticketing systems (e.g., Zendesk, Intercom).
• Strong problem-solving and analytical skills.
• Ability to work effectively in a team environment.
• Patience, empathy, and a customer-first attitude.
• Experience in the e-commerce industry is a plus.

Our client is seeking dedicated and empathetic individuals to join their Customer Service & Helpdesk team as Remote Customer Support Specialists. In this fully remote role, you will be the primary point of contact for customers, providing timely and effective assistance via phone, email, and chat. You will handle inquiries, troubleshoot issues, and ensure a positive customer experience. This position requires excellent communication skills, patience, and a problem-solving aptitude. You will work independently from your home office, leveraging provided tools and resources to deliver outstanding support.

Responsibilities:

• Respond to customer inquiries and resolve issues promptly and professionally across multiple channels.
• Provide technical support and guidance for product-related questions.
• Document customer interactions, issues, and resolutions accurately in the CRM system.
• Escalate complex issues to appropriate departments or senior support staff.
• Identify trends in customer inquiries and provide feedback to improve products and services.
• Maintain a high level of customer satisfaction through effective problem-solving and empathetic communication.
• Adhere to company policies and procedures while ensuring data privacy and security.
• Participate in remote team meetings and training sessions.

Qualifications:

• Proven customer support or client service experience.
• Excellent verbal and written communication skills.
• Strong active listening and problem-solving abilities.
• Proficiency with helpdesk and CRM software.
• Ability to multitask, prioritize, and manage time effectively in a remote environment.
• High school diploma or equivalent; associate's or bachelor's degree preferred.
• Reliable internet connection and a dedicated home workspace.

This is a fantastic opportunity to build a career in customer service within a supportive and flexible remote work environment, contributing to our client's commitment to exceptional customer care in Portland, Oregon, US .

Our client is looking for a dedicated and experienced Senior Customer Support Specialist to join their vibrant team in Portland, Oregon, US . In this role, you will be the primary point of contact for customers seeking assistance with our products and services, providing exceptional support and fostering customer loyalty. You will handle complex inquiries, troubleshoot technical issues, and ensure customer satisfaction through timely and effective resolutions. This role requires excellent communication skills, patience, and a deep understanding of our offerings.

Key responsibilities include responding to customer inquiries via phone, email, and chat, providing clear and concise information, and guiding users through troubleshooting steps. You will be responsible for diagnosing and resolving technical problems, escalating complex issues to appropriate internal teams when necessary, and following up to ensure satisfactory resolution. Maintaining accurate customer records and documentation of all interactions is also critical.

Furthermore, you will identify trends in customer issues and provide feedback to product development and engineering teams to drive product improvements. You may also be involved in creating and updating support documentation, FAQs, and knowledge base articles. The ideal candidate will have a strong customer-centric mindset, excellent problem-solving abilities, and the capacity to remain calm and professional under pressure. Experience in a lead or senior support role, mentoring junior team members, and contributing to team training initiatives would be advantageous. This is an excellent opportunity for a customer-focused professional to make a tangible impact.

Qualifications:

• Associate's or Bachelor's degree in a related field, or equivalent practical experience.
• Minimum of 4 years of experience in customer support or technical support roles.
• Proven ability to handle complex customer issues and provide effective solutions.
• Excellent verbal and written communication skills, with strong active listening abilities.
• Proficiency with CRM software and helpdesk ticketing systems.
• Strong troubleshooting and problem-solving skills.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Patience, empathy, and a customer-first attitude.
• Experience in creating support documentation or knowledge base content is a plus.
• Ability to work collaboratively within a team.

Our client is looking for a dedicated and empathetic Remote Customer Support Specialist to join our fully remote team. In this role, you will be the primary point of contact for customers, providing exceptional support and resolving inquiries via phone, email, and chat. You will be instrumental in ensuring customer satisfaction and fostering positive relationships with our user base.

Responsibilities:

• Respond to customer inquiries and issues promptly and professionally across multiple channels (phone, email, chat).
• Troubleshoot and resolve technical and non-technical customer problems.
• Educate customers on product features, services, and best practices.
• Document all customer interactions and resolutions accurately in our CRM system.
• Identify and escalate priority issues to the appropriate internal teams.
• Contribute to the development of our knowledge base by creating and updating support articles.
• Gather customer feedback to identify areas for product and service improvement.
• Maintain a high level of customer satisfaction by providing timely and effective solutions.
• Collaborate with team members to share best practices and improve support processes.
• Adhere to all company policies and procedures.

Qualifications:

• Proven experience in a customer service or technical support role, preferably in a remote setting.
• Excellent communication skills, both written and verbal, with a clear and concise speaking voice.
• Strong problem-solving abilities and the capacity to think critically under pressure.
• Proficiency with CRM software and helpdesk ticketing systems.
• Ability to multitask and manage time effectively in a remote work environment.
• A quiet, dedicated workspace with a reliable high-speed internet connection is required.
• Strong interpersonal skills and a genuine desire to help others.
• Adaptability and a positive attitude towards learning new products and processes.
• Previous experience in SaaS support is a plus.

This is a 100% remote position, offering the flexibility to work from anywhere within the US. We provide comprehensive training and ongoing support to ensure your success. Join our innovative, remote-first company and make a real impact on our customers' experience.

Our client is searching for a dedicated and empathetic Senior Customer Support Specialist to join their globally distributed, remote-first team. This role is crucial for providing exceptional technical assistance and customer service to their valued users. The ideal candidate will have a passion for helping others, excellent communication skills, and a strong ability to troubleshoot complex issues. You will be responsible for responding to customer inquiries via various channels (email, chat, phone), documenting issues, escalating problems when necessary, and contributing to the knowledge base. This is a fully remote position, offering the flexibility to work from anywhere. Responsibilities:

• Providing timely and accurate technical support to customers via email, chat, and phone.
• Troubleshooting and resolving customer issues related to products and services.
• Documenting customer interactions and resolutions in the CRM system.
• Escalating complex issues to appropriate internal teams and following up to ensure resolution.
• Contributing to the creation and maintenance of support documentation and FAQs.
• Identifying trends in customer inquiries and providing feedback to product and development teams.
• Assisting with customer onboarding and training.
• Maintaining a high level of customer satisfaction.
• Proactively identifying opportunities to improve the customer support experience.
• Mentoring and assisting junior support team members.

Qualifications:

• High school diploma or equivalent; Associate's or Bachelor's degree is a plus.
• Minimum of 3-5 years of experience in customer support, technical support, or a related field.
• Excellent communication, interpersonal, and active listening skills.
• Strong problem-solving and analytical abilities.
• Proficiency with helpdesk software and CRM systems.
• Ability to work independently and manage time effectively in a remote environment.
• Patience and empathy when dealing with customers.
• Technical aptitude and the ability to learn new software quickly.
• Experience in the specific industry of the client is advantageous.

Our client is seeking a highly motivated and experienced Senior Customer Support Specialist to join their dynamic team in Portland, Oregon, US . This role offers a hybrid work arrangement, allowing for flexibility between office and remote work.

The ideal candidate will possess a deep understanding of customer service principles and a proven track record of resolving complex customer issues with empathy and efficiency. You will be responsible for handling escalated customer inquiries via phone, email, and live chat, providing detailed technical support, and troubleshooting a wide range of product-related problems. This includes guiding customers through product functionalities, diagnosing and resolving software or hardware malfunctions, and meticulously documenting all customer interactions and resolutions in our CRM system.

Key responsibilities include:

• Responding to and resolving customer issues in a timely and professional manner.
• Training and mentoring junior support staff, sharing best practices and product knowledge.
• Developing and updating customer support documentation, FAQs, and knowledge base articles.
• Collaborating with product development and engineering teams to identify and report recurring issues and suggest product improvements.
• Analyzing customer feedback and support data to identify trends and areas for service enhancement.
• Participating in regular team meetings and contributing to a positive and collaborative work environment.
• Ensuring adherence to service level agreements (SLAs) and company policies.
• Proactively identifying opportunities to improve the customer experience and satisfaction.

Qualifications:

• Bachelor's degree in a related field or equivalent practical experience.
• Minimum of 3-5 years of experience in a customer support or helpdesk role, with at least 1 year in a senior or lead capacity.
• Excellent communication, interpersonal, and problem-solving skills.
• Proficiency in using CRM software and support ticketing systems.
• Strong technical aptitude and ability to quickly learn new software and systems.
• Ability to work independently and as part of a team in a fast-paced environment.
• Experience in troubleshooting and resolving technical issues.
• Adept at managing multiple priorities and deadlines.

If you are a customer-centric individual with a passion for providing exceptional service and possess the required skills, we encourage you to apply.