339 Customer Support jobs in Wheaton Glenmont

**Description**
**Job Title: Customer Service Associate**
**Pay Range: Our starting pay ranges from $17.75 to $8.70 depending on job duty/position.**
** 17.75 = Sales Clerk, Designated Sales Clerk, Custodian, Tagger/Roller Hard, Tagger/Roller Soft**
** 18.01 = Clothing Sorter/Hanger, Hardware Sorter**
** 18.28 = Bed & Bath, Books, CDC Ambassador, Furniture, Jewelry, Recycler, Shoes**
** 18.70 = Clothing Grader, Hardware Pricer, Material Handler**
**Savers Benefits**
Geographic & job eligibility rules may apply
**Healthcare Plans**
Comprehensive coverage (medical/dental/vision) at a reasonable cost
Specialized health programs - Improve wellness (quit smoking, counseling, diabetes management, chronic joint pain)
**Paid Time Off**
Sick Pay
Vacation Pay - Approximately 1-2 weeks
6 paid holidays plus 1 to 2 additional floating holidays
**Team member discounts**
Up to 50% off store merchandise
**Flexible spending accounts**
Use pre-tax dollars for eligible health and day care expenses
**Employee Assistance Program (EAP)**
A whole suite of free tools and resources to manage life's challenges and maintain a healthy work-life balance
**Retirement Plan**
A 401k plan with generous company matching contributions to assist you in saving for a secure financial future.
**Life insurance**
Company provided peace of mind and the option to purchase a supplemental plan
**Additional Benefits**
Performance Merit Increases
**Who we are:**
As one of the largest for-profit thrift operators in the United States, Canada and Australia for value priced pre-owned clothing, accessories and household goods, our mission is to champion reuse and inspire a future where secondhand is second nature. We supply our stores with gently-used, one-of-a-kind items that have been donated by the community to local nonprofit organizations. We purchase these items directly from our nonprofit partners, redirecting billions of pounds of used items away from landfills and on to our store racks and shelves for reuse, and providing our partners with valuable funding for their community-based programs and services. You'll often hear us say that we are "Thrift Proud." It's the millions of loyal customers who visit our 300+ stores and our more than 22,000 team members that make it possible. Learn more about the Savers® family of thrift stores, our impact, and the #ThriftProud movement at savers.com.
_Our brands are Savers (in the U.S.), 2nd Ave (in the U.S.), Value Village (in the U.S. and Canada), Unique (in the U.S.), Village des Valeurs (in Quebec) and Savers Australia._
**Summary & Positions:**
At Savers / Value Village our Customer Service Associates create an awesome experience for our Customers, Donors and other Team Members. We are hiring for both Full Time and Part Time Customer Service Associates.
**What you can expect:**
+ The opportunity to celebrate uniqueness. We are made up of people from many different backgrounds, experiences, and perspectives, all with something special to contribute.
+ To work in a purpose-driven company, with a business model that people love for our impact on both the planet and local communities.
+ An investment in the career path interests of our people. With our aggressive store expansion plans, we recognize the importance of the continued growth and development of our team members.
**What you get:**
Comprehensive onboarding and training from day one. In-house expertise! Our training department/Savers University develops and delivers robust training to every team member across our organization - from new hires to senior executives. We develop around 90% of our training internally, and partner with a variety of renowned providers to supplement our offerings.
Savers is an E-Verify employer
10121 New Hampshire Avenue, Silver Spring, MD 20903

**Description**
**Job Title: Customer Service Associate**
**Pay Range: Our starting pay ranges from $17.75 to $8.70 depending on job duty/position.**
** 17.75 = Sales Clerk, Designated Sales Clerk, Custodian, Tagger/Roller Hard, Tagger/Roller Soft**
** 18.01 = Clothing Sorter/Hanger, Hardware Sorter**
** 18.28 = Bed & Bath, Books, CDC Ambassador, Furniture, Jewelry, Recycler, Shoes**
** 18.70 = Clothing Grader, Hardware Pricer, Material Handler**
**Savers Benefits**
Geographic & job eligibility rules may apply
**Healthcare Plans**
Comprehensive coverage (medical/dental/vision) at a reasonable cost
Specialized health programs - Improve wellness (quit smoking, counseling, diabetes management, chronic joint pain)
**Paid Time Off**
Sick Pay
Vacation Pay - Approximately 1-2 weeks
6 paid holidays plus 1 to 2 additional floating holidays
**Team member discounts**
Up to 50% off store merchandise
**Flexible spending accounts**
Use pre-tax dollars for eligible health and day care expenses
**Employee Assistance Program (EAP)**
A whole suite of free tools and resources to manage life's challenges and maintain a healthy work-life balance
**Retirement Plan**
A 401k plan with generous company matching contributions to assist you in saving for a secure financial future.
**Life insurance**
Company provided peace of mind and the option to purchase a supplemental plan
**Additional Benefits**
Performance Merit Increases
**Who we are:**
As one of the largest for-profit thrift operators in the United States, Canada and Australia for value priced pre-owned clothing, accessories and household goods, our mission is to champion reuse and inspire a future where secondhand is second nature. We supply our stores with gently-used, one-of-a-kind items that have been donated by the community to local nonprofit organizations. We purchase these items directly from our nonprofit partners, redirecting billions of pounds of used items away from landfills and on to our store racks and shelves for reuse, and providing our partners with valuable funding for their community-based programs and services. You'll often hear us say that we are "Thrift Proud." It's the millions of loyal customers who visit our 300+ stores and our more than 22,000 team members that make it possible. Learn more about the Savers® family of thrift stores, our impact, and the #ThriftProud movement at savers.com.
_Our brands are Savers (in the U.S.), 2nd Ave (in the U.S.), Value Village (in the U.S. and Canada), Unique (in the U.S.), Village des Valeurs (in Quebec) and Savers Australia._
**Summary & Positions:**
At Savers / Value Village our Customer Service Associates create an awesome experience for our Customers, Donors and other Team Members. We are hiring for both Full Time and Part Time Customer Service Associates.
**What you can expect:**
+ The opportunity to celebrate uniqueness. We are made up of people from many different backgrounds, experiences, and perspectives, all with something special to contribute.
+ To work in a purpose-driven company, with a business model that people love for our impact on both the planet and local communities.
+ An investment in the career path interests of our people. With our aggressive store expansion plans, we recognize the importance of the continued growth and development of our team members.
**What you get:**
Comprehensive onboarding and training from day one. In-house expertise! Our training department/Savers University develops and delivers robust training to every team member across our organization - from new hires to senior executives. We develop around 90% of our training internally, and partner with a variety of renowned providers to supplement our offerings.
Savers is an E-Verify employer
10141 New Hampshire Ave, Silver Spring, MD 20903

Job Description
**Position Purpose:**
Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools, and provide information to customers in order to sell an entire project. Associates in this position will learn how to greet, qualify, recommend and close every customer in their department, and know how to handle basics in adjacent departments. Customer Service/Sales associates maintain the in-stock condition of assigned areas, and ensure it is clean, shop-able, and safe. Each associate has the responsibility of providing a safe working and shopping environment by following all safety policies & standards, completing specified safety training, immediately correcting hazards & unsafe conditions or reporting conditions to the Manager on Duty, and working safely as not to endanger themselves, co-workers, vendors, or customers. These associates work in cooperation with their Department Supervisor and other associates in their department as well as other departments. Specific store departments may include Building Materials, Décor, Electrical, Flooring, Garden, Hardware, Kitchen & Bath, Lumber, Millwork, Paint, Plumbing and Tool Rental. The Customer Service/Sales position types may include Department Sales, Lead Generator, Pro Account Sales, Sales Specialist, Special Services, and Customer Order Specialist.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. - $17.50 - $20.50

**Job Description:**
+ Models and delivers a distinctive and delightful customer experience.
+ Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service.
+ In accordance with state and federal regulations, assists the pharmacist, under direct supervision, in the practice of pharmacy. Responsible for using pharmacy systems to obtain patient and drug information and process prescriptions.
**Customer Experience**
+ Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.
+ Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).
**Operations**
+ Provides customers with courteous, friendly, fast, and efficient service.
+ Recommends items for sale to customer and recommends trade-up and/or companion items.
+ Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed. Takes customer to OTC aisle when possible to assist in locating products.
+ Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records. Checks in and prices merchandise as required or as directed by store manager or communicated by the shift leader.
+ Performs duties as assigned by Pharmacy Manager, Staff Pharmacist and Store Manager including utilizing pharmacy systems to enter patient and drug information, ensuring information is entered correctly, filling prescriptions by retrieving, counting and pouring pharmaceutical drugs, verifying medicine is correct, and checking for possible interactions. Assists pharmacists in scheduling and maintaining work flow.
+ Reports, immediately, prescription errors to pharmacist on duty and adheres to Company policies and procedures in relation to pharmacy errors and the Quality Improvement Program. Reviews and complies with the Walgreen Co. Pharmacy Code of Conduct.
+ Strictly adheres to the Walgreen Co. policy regarding Good Faith Dispensing during all applicable prescription dispensing activities.
+ Handles telephone calls that do not require personal attention of the pharmacist, including those to physicians.
+ Processes (corrects and resubmits) manual claims for third party program prescription services in a timely and efficient manner, and performs other clerical duties, as assigned by the Pharmacy Manager.
+ Assists and supports Pharmacy Department on inventory management activities, such as, ordering, unpacking, checking and storing shipment of pharmaceuticals. Maintains knowledge of Company asset protection techniques, and files claims for warehouse overages (merchandise received, but not billed), shortages (merchandise billed, but not received), order errors or damaged goods involving Rx drugs.
+ Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products).
+ Constructs and maintains displays, including promotional, seasonal, super structures, and sale merchandise. Completes resets and revisions as directed.
+ Assists with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves). For consumable items, assists in stock rotation, using the first in, first out method and restock outs.
+ Has working knowledge of store systems and store equipment.
+ Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products.
+ Assumes web pick-up responsibilities (monitors orders in Picture Care Plus, fills orders (pick items), delivers orders to customers as they arrive at store).
+ Assists with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance.
+ Complies with all company policies and procedures; maintains respectful relationships with coworkers.
+ Completes special assignments and other tasks as assigned.
**Training & Personal Development**
+ Earns and maintains PTCB certification through the designated PTCB training program and/or state required certification/registration.
+ Attends training and completes PPLs requested by Manager or assigned by corporate and acquires continuing education credits. Maintains knowledge and skill in healthcare and pharmacy, including latest news and developments.
**Job ID:** BR
**Title:** Pharmacy Customer Service Associate
**Company Indicator:** Walgreens
**Employment Type:** Part-time
**Job Function:** Retail
**Full Store Address:** 13307 NEW HAMPSHIRE AVE,SILVER SPRING,MD,20904
**Full District Office Address:** 13307 NEW HAMPSHIRE AVE,SILVER SPRING,MD, -S
**External Basic Qualifications:**
+ Must be fluent in reading, writing, and speaking English. (Except in Puerto Rico)
+ Requires willingness to work flexible schedule, including evenings and weekend hours.
**Preferred Qualifications:**
+ Prefer six months of experience in a retail environment.
+ Prefer to have prior work experience with Walgreens.
+ Prefer good math skills so they can fill prescriptions accurately, including counting, measuring and weighing medications.
+ Prefer good computer skills.
+ Prefer the knowledge of store inventory control.
+ Prefer PTCB certification.
We will consider employment of qualified applicants with arrest and conviction records.
An Equal Opportunity Employer, including disability/veterans.
The actual compensation that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled. To review benefits, please click here jobs.walgreens.com/benefits . If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser jobs.walgreens.com/benefits
**Shift:**
**Store:** 18255-SILVER SPRING MD
**Pay Type:** Hourly
**Start Rate:** 18.65
**Max Rate:** 21

We're seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following:
+ Assist customers with questions and recommendations
+ Manage sales transactions while working assigned cash register
+ Maintain security of cash and protect company assets
+ Keep the store well-stocked, and recover merchandise
+ Receive merchandise and help with unloading trucks, stock replenishment in accordance with productivity standards
+ Ensure a positive, safe, and respectful environment while maintaining professional and friendly interactions with customers, associates, and leaders
+ Responsible for maintaining the cleanliness throughout the store, including cleaning and restocking bathrooms, sweeping and mopping floors, taking out the trash, and ensuring all areas are neat and presentable
+ Other duties as assigned*
**Skills and Experience:**
+ High school diploma or equivalent is preferred
+ Previous customer service experience in retail, hotel, restaurant, grocery, or drug store environment is highly preferred
+ Ability to follow instructions and interpret operational documents is required
+ Must be able to lift between 30 and 50 lbs. from floor to above shoulder height and meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling, and repetitive lifting
+ Excellent customer service and relationship management skills are required
+ Strong organizational and communication skills are required
+ Strong problem-solving and decision-making skills are required
**Perks and Benefits:**
We offer a wide variety of rewards to support your health, wealth, and mental well-being. In addition to medical, pharmacy, dental, and vision insurance, we offer:
+ Employee Assistance Program
+ Retirement plans
+ Educational Assistance
+ And much more!
_We are an_ _equal opportunity employer and committed to recruiting, hiring, training, and promoting qualified people of all backgrounds, and mak_ _e_ _all employment decisions without regard to any protected status. In accordance with local laws in AZ, AR, CO, FL, GA, ID, IL, IA, KS, ME, MS, MO, MT, NE, NV, NH, NM, ND, OK, OR, SC, SD, TN, TX, UT, VT VA, WV, WI, and WY, minors are also eligible to be considered for employment in certain roles._ _We are committed to_ _complying with_ _the Americans with Disabilities Act (ADA) and providing reasonable_ _accommodations to qualified individuals with disabilities_ _._
_This job specification should not be construed to imply that these requirements are the exclusive standards of the position._ _This is not to be considered a complete list of job duties, which appear in the job description for this position, and which may be amended from time to time at_ _our_ _discretion._ _Incumbents will follow any other instructions and perform any other related duties as may be required by their supervisor._
_Please note, this job description is not a contract of employment and may be_ _modified_ _to meet evolving business needs. Employment is at-will, meaning that either the employee or the company may_ _terminate_ _the employment relationship at any time, with or without cause or notice._
Part time
11130 New Hampshire Ave,Silver Spring,Maryland 20904
10695
Dollar Tree
Min:
17.65
Max:
18

Our client is looking for a proactive and detail-oriented Customer Support Specialist to join their dynamic team in Washington, D.C., US . This role is crucial in ensuring our customers receive outstanding assistance and a seamless experience with our products and services. You will be the first point of contact for customer inquiries, troubleshooting issues, and providing effective solutions. This is a hybrid role, requiring a balance of remote work and in-office presence to foster team collaboration and engagement.

Key Responsibilities:

• Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
• Diagnose and resolve technical issues related to our software and hardware offerings.
• Provide clear and concise instructions and guidance to customers experiencing difficulties.
• Escalate complex issues to appropriate departments or senior support staff when necessary.
• Document all customer interactions, issues, and resolutions accurately in the CRM system.
• Contribute to the development and maintenance of a comprehensive knowledge base and FAQ section.
• Gather customer feedback and relay it to product development and management teams to drive service improvements.
• Assist in training new team members on support protocols and best practices.
• Proactively identify opportunities to improve customer satisfaction and loyalty.
• Collaborate with sales and technical teams to ensure a unified customer experience.

Qualifications:

• High school diploma or equivalent; Associate's or Bachelor's degree in a relevant field is a plus.
• Proven experience in a customer service or technical support role.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and a patient, empathetic approach to customer interactions.
• Proficiency with CRM software and helpdesk ticketing systems.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Familiarity with (mention specific relevant technologies, e.g., SaaS products, mobile applications, cloud services) is advantageous.
• Must be comfortable working in a hybrid model, balancing remote work with regular office attendance in Washington, D.C.
• A proactive attitude and a commitment to delivering exceptional service.

This role offers a fantastic opportunity to grow within a supportive team and contribute to the success of our client's customer service operations. You will be working from our modern office in Washington, D.C., US for a portion of the week, with the flexibility to work remotely for the remainder.

Our client is seeking a motivated and experienced Customer Support Lead to manage and mentor their technical support team in Washington, D.C., US . This role is crucial for ensuring the highest level of customer satisfaction by providing efficient and effective technical assistance to clients. You will lead a team of support specialists, overseeing daily operations, resolving complex customer issues, and implementing strategies to enhance the customer experience. The ideal candidate will possess a strong technical aptitude, exceptional problem-solving skills, and proven leadership experience in a customer service environment. You will be responsible for training new team members, developing support documentation, and identifying areas for process improvement. This position requires excellent communication and interpersonal skills, with the ability to empathize with customers and de-escalate challenging situations. You will collaborate with product development and engineering teams to relay customer feedback and contribute to product improvements. Responsibilities will include:

• Leading and supervising a team of technical support specialists.
• Resolving escalated customer technical issues and ensuring timely resolution.
• Developing and maintaining customer support documentation and knowledge base articles.
• Training and mentoring support staff on product knowledge and service standards.
• Monitoring support queue performance and ensuring service level agreements (SLAs) are met.
• Identifying trends in customer issues and providing feedback to product/engineering teams.
• Implementing and improving customer support processes and workflows.
• Ensuring a high level of customer satisfaction and retention.
• Conducting performance reviews and providing coaching to team members.
• Assisting customers with technical troubleshooting and product inquiries.

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
• Minimum of 3-5 years of experience in technical customer support, with at least 1-2 years in a lead or supervisory role.
• Strong understanding of software, hardware, and network troubleshooting.
• Excellent leadership, team management, and problem-solving skills.
• Proficiency in customer relationship management (CRM) software.
• Exceptional communication, interpersonal, and customer service skills.
• Ability to work effectively in a fast-paced, dynamic environment.
• Experience with ticketing systems and helpdesk software.
• A passion for delivering outstanding customer service.

Logitech is the Sweet Spot for people who want their actions to have a positive global impact while having the flexibility to do it in their own way.
**The Team and Role:**
Are you a skilled technical professional interested in joining a paid-for Services program with high opportunities? We are searching for a **Senior Customer Support Engineer** in the AMR region who will be responsible for troubleshooting and finding solutions to difficult technical problems. The role will focus mainly on Logitech's Paid Services support for video conferencing solutions but may occasionally be asked to resolve issues with other enterprise Software (MS, Zoom, Google). Expect to communicate with customers via Phone, email or video calls, and provide high touch service across global organizations, partnering with ITDMs to maintain their valuable conference room spaces or help them as they deploy. At Logitech, you will assist customers with issues that ensure that the Enterprise customer's meeting rooms stay running and quickly help to find a root cause for an issue within the ecosystem. You will also enjoy opportunities to advance your Career in a diverse environment.
**Your Contribution:**
**Be Yourself. Be Open. Stay Hungry and Humble, Collaborate and Challenge. Share our passion in Equality and Environment. Have a great attitude and enjoy helping customers in a timely, efficient and pleasant way. These are the behaviors you'll need for success at Logitech.** In this role you will:
+ Resolve technically complex support issues reported by the customers and/or other team members.
+ Maintain clear, concise and positive communication for all cases in a timely and efficient manner including proactive follow up with customers, team members and product engineers.
+ Own the technical relationship with customers and manage their expectations.
+ Work with department leadership and other stakeholders to address bugs, technical issues, compatibility, and other issues that can't be resolved with standard troubleshooting
+ Provide ad hoc feedback about trends and new issues
+ Occasionally, as necessary, answer non-escalated phone calls and email support tickets to ensure department service levels agreements are met.
+ Provide ideas and assist with creation of knowledge base documentation and training materials for both internal and external customers.
+ Deliver consistent customer experience that meets or exceeds our commitments.
+ Be compassionate, respectful and honest
**Key Qualifications:**
For consideration, you must bring the following minimum skills and behaviors to our team:
+ Must have expert knowledge of video conferencing and AV products
+ Expert/Advance knowledge of windows and Mac OS
+ Excellent working knowledge of video conferencing applications such as Zoom, MS Teams and Google Meet
+ Advanced knowledge of computer networking and operating systems
+ Familiarity with Android-based device (beyond cellular phones) desirable
+ Familiarity with IOS devices desirable
+ Excellent communications both verbal, oral and interpersonal skills.
+ Excellent customer service skills.
+ Demonstrated ability to quickly learn and troubleshoot new technologies
+ Demonstrated ability to handle extremely complex technical issues, including working with engineers when necessary.
+ Good working knowledge and skills in MS office 365, Exchange, Azure AD and SSO.
+ Professional level English, Spanish/ Portuguese skills are a plus, spoken and written.
In addition, preferable skills and behaviors include:
+ Proven experience in a technical support capacity, with strong videoconference (VC) troubleshooting experience
+ Experience providing remote technical support
+ Experience providing high-touch support to Enterprise accounts
+ Technical certifications beneficial, but not required
**Education:**
Bachelor's degree in Computer or Electronic and Communication
Engineering or equivalent degree/relevant experience preferred.
**#LI-CT1**
**#LI-Remote**
**This position offers an annual salary of typically between $ 63K and $ 130K dependent on location and experience.** **In certain circumstances, higher compensation will be considered based on the business need, candidate experience, and skills.**
Across Logitech we empower collaboration and foster play. We help teams collaborate/learn from anywhere, without compromising on productivity or continuity so it should be no surprise that most of our jobs are open to work from home from most locations. Our hybrid work model allows some employees to work remotely while others work on-premises. Within this structure, you may have teams or departments split between working remotely and working in-house.
Logitech is an amazing place to work because it is full of authentic people who are inclusive by nature as well as by design. Being a global company, we value our diversity and celebrate all our differences. Don't meet every single requirement? Not a problem. If you feel you are the right candidate for the opportunity, we strongly recommend that you apply. We want to meet you!
We offer comprehensive and competitive benefits packages and working environments that are designed to be flexible and help you to care for yourself and your loved ones, now and in the future. We believe that good health means more than getting medical care when you need it. Logitech supports a culture that encourages individuals to achieve good physical, financial, emotional, intellectual and social wellbeing so we all can create, achieve and enjoy more and support our families. We can't wait to tell you more about them being that there are too many to list here and they vary based on location.
All qualified applicants will receive consideration for employment without regard to race, sex, age, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.
If you require an accommodation to complete any part of the application process, are limited in the ability, are unable to access or use this online application process and need an alternative method for applying, you may contact us toll free at for assistance and we will get back to you as soon as possible.