What Jobs are available for Customer Training in Jacksonville?

Year Up United is a one-year or less, intensive job training program that provides young adults with in-classroom skill development, access to internships and/or job placement services, and personalized coaching and mentorship. Year Up United participants also receive an educational stipend.

The program combines technical and professional training with access to internships and job placement support through our industry-leading talent placement firm YUPRO Placement. If you receive an internship, it may be at Bank of America, JPMorgan Chase, or Merck among many other leading organizations in the Jacksonville area.

Are you eligible?
You can apply to Year Up United if you are:
- A high school graduate or GED recipient
- Eligible to work in the U.S.
- Available Monday-Friday throughout the duration of the program
- Highly motivated to learn technical and professional skills
- Have not obtained a Bachelorʼs degree
- You may be required to answer additional screening questions when applying

What will you gain?
Professional business and communication skills, interviewing and networking skills, resume building, ongoing support and guidance to help you launch your career. During the internship phase, Year Up United students earn an educational stipend of $525 per week.

In-depth classes include:
- Business Operations
- Banking & Customer Success

Get the skills and opportunity you need to launch your professional career.
75% of Year Up United graduates are employed and/or enrolled in postsecondary education within 4 months of graduation. Employed graduates earn an average starting salary of fifty-three thousand dollars per year.

• Respond to customer inquiries and resolve issues efficiently and empathetically through various communication channels.
• Troubleshoot technical problems, guide users through step-by-step solutions, and escalate complex issues to appropriate departments.
• Document customer interactions, issues, and resolutions accurately in the CRM system.
• Develop and maintain a deep understanding of our product suite and services to provide expert advice and support.
• Identify trends in customer issues and provide feedback to product development and engineering teams to drive improvements.
• Contribute to the creation and maintenance of knowledge base articles and support documentation.
• Train and mentor junior support staff, fostering a collaborative and high-performing team environment.
• Participate in quality assurance reviews of support interactions to ensure consistent service delivery.
• Proactively engage with customers to gather feedback and identify opportunities for service enhancement.
• Stay updated on industry best practices in customer service and support technologies.

• Proven experience as a Customer Support Specialist or in a similar client-facing role, with at least 3 years in a senior capacity.
• Excellent verbal and written communication skills, with the ability to articulate complex information clearly and concisely.
• Strong problem-solving and analytical skills, with a knack for diagnosing and resolving technical issues.
• Proficiency in using CRM software (e.g., Salesforce, Zendesk) and helpdesk ticketing systems.
• Ability to manage multiple tasks simultaneously and prioritize effectively in a fast-paced remote environment.
• Demonstrated experience in handling difficult customer situations with professionalism and de-escalation techniques.
• A patient, customer-centric attitude and a passion for helping others.
• Experience with remote collaboration tools (e.g., Slack, Zoom, Microsoft Teams).
• High school diploma or equivalent required; Associate's or Bachelor's degree preferred.
• Previous experience in a remote-first organization is highly advantageous.

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Diagnose and resolve complex technical issues, escalating when necessary to senior technical teams.
• Provide comprehensive product support and training to customers.
• Develop and maintain a deep understanding of our client's product suite and services.
• Create and update knowledge base articles and customer-facing documentation.
• Identify trends in customer issues and provide feedback to the product development team for improvement.
• Conduct user acceptance testing for new features and updates.
• Build and maintain strong relationships with customers, fostering loyalty and retention.
• Adhere to all company policies and procedures, including data privacy regulations.
• Contribute to a positive and collaborative team environment.

• Proven experience in a customer support or helpdesk role, with at least 3 years in a senior capacity.
• Excellent communication, interpersonal, and active listening skills.
• Strong analytical and problem-solving abilities with a keen attention to detail.
• Proficiency in using CRM software and helpdesk ticketing systems.
• Ability to explain technical concepts clearly to both technical and non-technical users.
• Experience with SaaS products is highly desirable.
• Associate's or Bachelor's degree in a related field or equivalent work experience.
• Ability to work effectively both independently and as part of a team in a hybrid work environment.
• A passion for customer success and exceeding expectations.
• Must be available to work flexible hours as needed.

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Provide detailed product and service information, troubleshooting, and solutions.
• Process orders, returns, and exchanges accurately.
• Identify and escalate customer issues to appropriate teams for resolution.
• Document all customer interactions and feedback in the CRM system.
• Maintain a high level of customer satisfaction through effective problem-solving.
• Contribute to a knowledge base of common issues and resolutions.
• Adhere to company policies and procedures.

• High school diploma or equivalent; some college coursework is a plus.
• Proven customer support or customer service experience.
• Excellent verbal and written communication skills.
• Strong active listening and empathy skills.
• Proficiency in using CRM software and help desk tools.
• Ability to multitask and manage time effectively in a remote setting.
• A dedicated home office setup with reliable high-speed internet.
• Ability to work independently and collaboratively within a remote team.
• Patience and a customer-centric approach to problem-solving.

• Provide exceptional, empathetic, and efficient customer support across multiple channels, including email, phone, and live chat.
• Act as a primary point of contact for escalated customer issues, troubleshooting complex problems and delivering timely resolutions.
• Develop and maintain a deep understanding of our client's products and services to accurately assist customers.
• Collaborate with cross-functional teams, such as product development and sales, to relay customer feedback and identify areas for improvement.
• Create and update customer support documentation, including FAQs, knowledge base articles, and troubleshooting guides.
• Train and mentor junior support staff, sharing best practices and ensuring consistent service quality.
• Monitor support queues and performance metrics, identifying trends and recommending proactive solutions.
• Contribute to the continuous improvement of customer service processes and workflows.
• Adhere to company policies and procedures while ensuring customer data privacy and security.
• Champion the customer experience, striving to exceed expectations with every interaction.

• Proven experience (3+ years) in a customer service or helpdesk role, with at least 1 year in a senior or lead capacity.
• Exceptional communication, interpersonal, and active listening skills.
• Strong problem-solving and analytical abilities, with a knack for de-escalating challenging situations.
• Proficiency in using CRM software (e.g., Salesforce, Zendesk) and helpdesk ticketing systems.
• Ability to work independently and manage time effectively in a remote environment.
• A patient, customer-centric attitude and a passion for delivering outstanding service.
• Experience in a SaaS or technology-focused company is a plus.
• High school diploma or equivalent required; Associate's or Bachelor's degree preferred.
• Must have a reliable internet connection and a dedicated home office space conducive to a professional remote work environment.

• Provide advanced technical support to customers via phone, email, and chat.
• Diagnose, troubleshoot, and resolve complex customer issues with our products and services.
• Document customer interactions, technical issues, and resolutions accurately.
• Escalate unresolved issues to appropriate engineering or development teams with detailed information.
• Develop and maintain technical documentation, FAQs, and knowledge base articles.
• Identify trends in customer issues and provide feedback to product and engineering teams for improvement.
• Train and mentor junior support staff on technical issues and best practices.
• Proactively communicate technical updates and potential service disruptions to customers.
• Manage customer expectations and ensure high levels of customer satisfaction.
• Participate in on-call rotation for urgent support needs.

• Associate's or Bachelor's degree in Computer Science, Information Technology, or a related technical field, or equivalent practical experience.
• Minimum of 5 years of experience in technical support, customer service, or a related IT role.
• Strong understanding of operating systems, networking concepts, and common software applications.
• Experience with troubleshooting complex software and hardware issues.
• Excellent problem-solving and analytical skills.
• Exceptional communication, interpersonal, and customer-facing skills.
• Ability to explain technical concepts clearly and concisely to diverse audiences.
• Experience with CRM software and ticketing systems (e.g., Salesforce, Zendesk).
• Ability to work independently, manage time effectively, and prioritize tasks in a remote environment.
• Certification in relevant technologies (e.g., CompTIA A+, Network+) is a plus.