39,628 Cvent jobs in the United States

**Implementation Specialist**
**Huntington Beach, CA**
**Type:** Permanent
**Category:** Data
**Industry:** Financial Services
**Reference ID:** JN -
**Date Posted:** 10/14/2025
**Shortcut:** Description
+ Recommended Jobs
**Description:**
This role is on site in Huntington Beach, CA
We are seeking a **Implementation** **Specialist** to join our team. This role goes beyond standard onboarding and support: you will lead enterprise-level implementations, provide technical expertise, and serve as a trusted advisor to clients.
In addition to onboarding, training, and customer success responsibilities, you will assist clients with **technical** **implementation** **s, SQL reporting, system investigations, and API integrations** , ensuring they maximize the value of our platform.
_This is a full-time, permanent opportunity, offering a competitive salary and comprehensive benefits package. Qualified applicants must be willing and able to work on a w2 basis._
Salary: $70k - $0k
**Responsibilities:**
**Enterprise Onboarding &** **Implementation**
+ Lead onboarding for enterprise-level clients, including complex system setup, integrations, and advanced configurations.
+ Serve as implementation project manager, collaborating with internal teams (Data, Documents, Support, Product) to ensure seamless migration of client data and workflows.
+ Deliver tailored training via Zoom, documentation, and hands-on sessions to support client adoption.
+ Configure bespoke onboarding and training curriculums to meet client-specific requirements.
**Technical Expertise**
+ Assist clients with SQL reporting, data validation, and customized report generation.
+ Provide API guidance and troubleshooting, supporting integrations with third-party applications.
+ Investigate and resolve technical issues, escalating to engineering as needed while maintaining clear communication with clients.
+ Act as a technical consultant, advising clients on best practices for system performance, reporting, and scalability.
**Customer Success & Relationship Management**
+ Act as the primary point of contact for assigned enterprise accounts for the first 18 months of their journey, ensuring high levels of client satisfaction and retention.
+ Proactively monitor client health and usage to identify opportunities for optimization and expanded adoption.
+ Conduct regular success reviews, providing strategic recommendations to align The Mortgage Office with client business goals.
+ Advocate for clients internally by relaying feedback to influence product enhancements.
**Collaboration & Reporting**
+ Partner with Sales, Account Management, and Support to provide a cohesive, white-glove experience for enterprise clients.
+ Maintain accurate documentation of all client activities, communications, and progress in HubSpot.
+ Prepare follow-up communications and ensure timely responses to all client inquiries.
+ Other duties as assigned.
**Experience Requirements:**
+ Bachelor's degree in Business, Finance, Technology, or related field (or equivalent experience).
+ 2-5 years of experience in technical onboarding, or implementation roles - preferably in financial technology, SaaS, or enterprise software.
+ Strong understanding of financial reporting and enterprise software implementation.
+ Proficiency with SQL, data analysis, and API integrations.
+ Experience managing enterprise-level implementations with multiple stakeholders.
+ Excellent communication skills, especially in delivering technical concepts to non-technical audiences.
+ Strong project management skills with the ability to juggle multiple large-scale implementations.
+ Familiarity with CRM systems (HubSpot preferred).
_Skills, experience, and other compensable factors will be considered when determining pay rate. The pay range provided in this posting reflects a W2 hourly rate; other employment options may be available that may result in pay outside of the provided range._
_W2 employees of Eliassen Group who are regularly scheduled to work 30 or more hours per week are eligible for the following benefits: medical (choice of 3 plans), dental, vision, pre-tax accounts, other voluntary benefits including life and disability insurance, 401(k) with match, and sick time if required by law in the worked-in state/locality._
_Please be advised- If anyone reaches out to you about an open position connected with Eliassen Group, please confirm that they have an Eliassen.com email address and never provide personal or financial information to anyone who is not clearly associated with Eliassen Group. If you have any indication of fraudulent activity, please contact
_About Eliassen Group:_
_Eliassen Group is a leading strategic consulting company for human-powered solutions. For over 30 years, Eliassen has helped thousands of companies reach further and achieve more with their technology solutions, financial, risk & compliance, and advisory solutions, and clinical solutions. With offices from coast to coast and throughout Europe, Eliassen provides a local community presence, balanced with international reach. Eliassen Group strives to positively impact the lives of their employees, clients, consultants, and the communities in which they operate._
_Eliassen Group is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status._
_Don't miss out on our referral program! If we hire a candidate that you refer us to then you can be eligible for a 1,000 referral check!_

Summary
Job title: Implementation Specialist
Job ID: null
Department: Implementation
Location: null-null
Description
Summary:
This position works closely with the IT development, training, and support groups to ensure successful adoption of IT solutions throughout the Company.
Reports to: Director of IT
Minimum Qualifications:
· Bachelor's degree in Business, Information Technology Management, or related studies
· 5+ years of experience with project communication, business analysis, and training development
· Demonstrable experience in applying structured methodologies to lead change management activities
· Excellent written and verbal communication skills
· Competency in MS Word, Excel, and Power Point
Preferred Qualifications:
N/A
Working Conditions:
This position operates in a professional office environment and is largely a sedentary role. Travel required.
Supervisory Responsibilities: No
Essential Job Functions:
· Develop implementation strategies, rollout plans, schedules, training materials, training events, and project communications
· Coordinate resources and administer training events
· Assist with IT training, data analysis, and application support for new location start-ups, acquisitions, and software pilot programs
CED is an Equal Opportunity Employer - Disability | Veteran
Other Compensation:
The following additional compensation may be applicable for this position:
+ Profit Sharing
Benefits:
Benefits available for this position are:
+ Insurance - Medical, Dental, Vision Care for full-time positions
+ Disability Insurance
+ Life Insurance
+ 401(k)
+ Paid Sick Leave
+ Paid Holidays
+ Paid Vacation

ADP is hiring a Implementation Specialist.
+ Are you looking to grow your career in an agile, dynamic environment with plenty of opportunities to progress?
+ Are you a continuous learner who embraces ongoing training, development, and mentorship opportunities?
+ Are you looking to be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights?
If so, this may be an opportunity for you. Read on and decide for yourself.
As a Client Onboarding Specialist, you will carry the ADP relationship forward after a sale and enable the first interaction between mid-sized business clients and ADP's industry-leading payroll and HR solutions. You will build relationships with clients and seamlessly implement ADP's technologies to ensure your clients achieve long-term success. Once ADP services are delivered, your efforts will have a direct impact on the day-to-day lives of your clients' employees -- from paychecks to health benefits and beyond.
You will spend your day ensuring your clients are comfortable using ADP's products and services. Every day, you will partner with clients to learn and understand their business needs; analyze existing systems, interface requirements, and business processes; and then guide and drive clients towards the best solution for their unique business needs. Still, every day will be different because the new clients you meet span geographies and industries, requiring different solutions to satisfy their specific needs. That will keep things interesting, and our top-ranked training will help set you up for success!
To thrive in this role, you must be comfortable working in a metrics-driven environment as part of a structured day. You have a way with clients that builds rapport, establishes trust, and shines with professionalism. Over the phone and in writing, your communication style is clear and easy for our clients to understand and take action on. As a result, your client satisfaction scores make you proud. Pace should not scare you. We also have a healthy dose of fun. Not only can you find a career here, but friendships that last in a company that values inclusion.
Ready to #MakeYourMark? **Apply now!**
**To learn more about Implementation at ADP** , watch here: YOU'LL DO:** _Responsibilities_
**What you can expect on a typical day:**
+ **Onboard Clients.** You'll create exceptional onboarding experiences for each product or service implementation. You'll help clients develop the skills and confidence to use our products with ease through your expertise and relationship-building.
+ **Implement ADP Technologies.** You will consult with clients and analyze existing systems, interface requirements, and business processes to deliver a comprehensive ADP solution. You will incorporate new processes, tools, and approaches when recommending and implementing the ADP solution.
+ **Partner Internally.** You will collaborate with ADP associates in sales and customer service and exchange routine information with members of the client project team, including priorities, timeliness, and issues as they arise.
+ **Multi-Task - Communicate.** You will work on multiple time-sensitive projects and follow-up items at the same time. You will share essential information with clients and the teams you work with at ADP.
+ **Organize.** You adhere to a daily schedule and organize yourself to deal with a high volume of inbound calls. Daily phone time may increase during peak seasons, like at the close of the calendar year.
**TO SUCCEED IN THIS ROLE** **:** _Required Qualifications_
+ High School Diploma
+ Basic project management skills
+ You can work overtime hours during peak seasons
A college degree is great but not required. What's more important is having the skills to do the job. Other acceptable experiences could include:
+ Experience noted above OR
+ Military Experience. We recognize and appreciate the unique talents and experiences Veterans bring to the table. We value the discipline, commitment, and problem-solving abilities you have developed and are excited to provide an environment where you can continue to make a meaningful impact.
**YOU'LL ALSO LOVE WORKING HERE BECAUSE YOU CAN:**
+ **Belong** by joining one of our Business Resource Groups to connect globally with networks and allies who share common interests and experiences.
+ **Be your healthiest.** Best-in-class benefits start on Day 1 because healthy associates are happy ones.
+ **Focus on your mental health and well-being.** We're here to provide exceptional service to our clients, and none of that happens without each of us taking care of ourselves and being there for one another.
+ **Join a company committed to giving back** and generating a lasting, positive impactupon the communities in which we work and live.
+ **Get paid to pay it forward.** Company-paid time off for volunteering for causes you care about.
What are you waiting for? **Apply now!**
**Jobs.adp.com**
Base salary offers for this position may vary based on factors such as location, skills, and relevant experience. Some positions may include additional compensation in the form of bonus, equity or commissions. We offer the following benefits: Medical, Dental, Vision, Life Insurance, Matched Retirement Savings, Wellness Program, Short-and Long-Term Disability, Charitable Contribution Match, Holidays, Personal Days & Vacation, Paid Volunteer Time Off, and more. The compensation for this role is USD $16.35 - USD $33.17 / Hour*
*Actual compensation will not be less than the applicable minimum wage or minimum exempt salary requirement under federal, state and local laws.
**A little about ADP:** We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition ( .
**Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP:** ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP's operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.
**Ethics at ADP:** ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click to learn more about ADP's culture and our full set of values.

**Overview**
**Job Title:** ServiceNow Implementation Consultant
**Location:** Remote (US)
**Job Type:** Independent Contractor
**Pay Rate:** $40-$0 per hour
**About Cayuse Commercial**
Cayuse Commercial Services (CCS) delivers fresh solutions to business challenges in the technology and business services environment. Services available are application development, business process outsourcing, data services, and professional services. Cayuse helps clients to achieve impactful outcomes such as improved efficiency, reduced cost, increased profitability and accelerated time to market.
**Responsibilities**
We are seeking a talented and driven **ServiceNow Implementation Specialist** to join our remote team. This role is ideal for someone passionate about delivering exceptional solutions using the ServiceNow platform, with a focus on some of the following ITOM, ITSM, APM, and CMDB implementations. You'll work closely with cross-functional teams to design, configure, and deploy ServiceNow modules, ensuring seamless integration and maximum value.
**Key Responsibilities:**
+ Implement and configure ServiceNow modules that may include ITOM, ITSM, APM, CMDB, HAM, and SAM.
+ Design and deploy end-to-end solutions using ServiceNow best practices.
+ Conduct requirements gathering and collaborate with stakeholders to deliver customized solutions.
+ Manage and maintain CMDB, ensuring accurate data modeling and integrations.
+ Provide technical guidance and mentorship to junior team members.
+ Develop documentation including technical specs, workflows, and test cases.
+ Stay current on ServiceNow updates, features, and certifications.
**Qualifications**
**Required Qualifications:**
+ **2-5 years of hands-on experience** implementing and configuring ServiceNow.
+ **ServiceNow Certified System Administrator (CSA)** certification - **Required**
+ Strong knowledge and experience with various modules including (all not required):
+ **ITOM (Discovery, Event Management, Cloud Management)**
+ **ITSM**
+ **CMDB**
+ **APM (Application Portfolio Management)**
+ **HAM (Hardware Asset Management)**
+ Experience in integrating ServiceNow with third-party systems and tools.
+ Excellent problem-solving skills and a detail-oriented mindset.
+ Effective communication and stakeholder engagement skills.
**Preferred Qualifications:**
+ Additional ServiceNow certifications such as:
+ **SAM (Software Asset Management)**
+ **APM**
+ **HAM**
+ **ITOM**
+ **CMDB**
+ Experience working with Agile/Scrum methodologies.
+ Familiarity with scripting in ServiceNow (JavaScript, Flow Designer).
**Other Duties:** _Please note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice._
_Cayuse is an Equal Opportunity Employer. All employment decisions are based on merit, qualifications, skills, and abilities. All qualified applicants will receive consideration for employment in accordance with any applicable federal, state, or local law._
**Pay Range**
USD 40.00 - USD 50.00 /Hr.
Submit a Referral ( find the right opportunity?**
Join ourTalent Community ( orLanguage Services Talent Community ( and be among the first to discover exciting new possibilities!
**Location** _US-_
**ID** _ _
**Category** _Information Technology_
**Position Type** _Independent Contractor_
**Remote** _Yes_
**Clearance Required** _None_

ADP is hiring a **Client Onboarding Specialist** .
+ _Are you looking to grow your career in an agile, dynamic environment with plenty of opportunities to progress?_
+ _Do you want to continuously learn through ongoing training, development, and mentorship opportunities?_
+ _Are you looking to be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights?_
If so, this may be an opportunity for you. Read on and decide for yourself.
As a Client Onboarding Specialist, you will provide the first interaction between small business clients and ADP's industry-leading payroll and HR solutions after sale. Building strong relationships with clients and seamlessly implementing ADP's technologies, you will ensure your clients are set up for long-term success with ADP. Even more, you'll make an immediate impact once ADP's services are delivered on the day-to-day lives of your clients' employees -- from paychecks to health benefits and beyond.
You will spend most of your day answering calls from the queue and following up on open items to ensure your clients' needs are met and that they are comfortable using our products and services. Still, every day will be different because you will meet new clients daily, within different geographies and industries, and the solutions you provide each client will differ based on their unique needs. This will keep things interesting, and our top-ranked training will help to set you up for success!
To thrive in this role, you must be comfortable working in a metrics-driven call center environment as part of a structured day. You have a way with clients that builds rapport, establishes trust, and shines with professionalism. Over the phone and in writing, your communication style is clear and easy for our clients to understand and take action on. As a result, your client satisfaction scores make you proud. Pace should not scare you. We also have a healthy dose of fun. Not only can you find a career here but friendships that last in a company that values inclusion.
**A little about ADP:** We are a global leader in human resources technology, offering the latest AI and machine learning-enhanced payroll, tax, human resources, benefits, and much more. We believe our people make all the difference in cultivating an inclusive, down-to-earth culture that welcomes ideas, encourages innovation, and values belonging. We've received recognition as a global Best Places to Work and a recipient of many prestigious awards for diversity, equity, and inclusion, including a DiversityInc® Top 50 Company, Best CEO and company for women, LGBTQ+, multicultural talent, and more. As part of our deep DEI commitment, our CEO has joined the **_OneTen_** coalition to create one million jobs for Black Americans within ten years. Learn more about DEI at ADP on our YouTube channel: to #MakeYourMark? **Apply now!**
**To learn more about Implementation at ADP** , watch here: YOU'LL DO:** _Responsibilities_
**What you can expect on a typical day:**
+ **Onboard Clients.** You'll create exceptional onboarding experiences for each product or service implementation. Through your expertise and relationship-building, you'll help clients develop the skills and confidence to use our products with ease.
+ **Implement ADP Technologies.** You will analyze existing systems, interface requirements, and business processes. You will incorporate new processes, tools, and approaches when recommending and implementing the ADP solution.
+ **Partner Internally.** You will interact/collaborate with ADP associates in sales and customer service. You will exchange routine information with members of the client project team, including priorities, timeliness, and issues as they arise.
+ **Multi-Task & Communicate.** You will work on multiple time-sensitive follow-ups / projects at the same time. You will share essential information with clients and internal teams.
+ You adhere to a daily schedule and organize yourself to deal with a high volume of inbound calls. Daily phone time may increase during peak seasons, like at the close of the year.
**TO SUCCEED IN THIS ROLE** **:** _Required Qualifications_
+ Prior experience is not required; we will train you to be successful!
+ You can work overtime hours during peak seasons.
**YOU'LL ALSO LOVE WORKING HERE BECAUSE YOU CAN:**
+ **Belong** by joining one of nine Business Resource Groups to connect globally with networks and allies who share common interests and experiences.
+ **Be your healthiest.** Best-in-class benefits start on Day 1 because healthy associates are happy ones.
+ **Focus on your mental health and well-being.** We're here to provide exceptional service to our clients, and none of that happens without each of us taking care of ourselves and being there for one another.
+ **Join a company committed to giving back** and generating a lasting, positive impactupon the communities in which we work and live.
+ **Get paid to pay it forward.** Company-paid time off for volunteering for causes you care about.
What are you waiting for? **Apply now!**
**A little about ADP:** We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition ( .
**Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP:** ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP's operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.
**Ethics at ADP:** ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click to learn more about ADP's culture and our full set of values.

**Overview**
**Job Title:** ServiceNow Implementation Consultant
**Location:** Remote (US)
**Job Type:** Independent Contractor
**Pay Rate:** $40-$0 per hour
**About Cayuse Commercial**
Cayuse Commercial Services (CCS) delivers fresh solutions to business challenges in the technology and business services environment. Services available are application development, business process outsourcing, data services, and professional services. Cayuse helps clients to achieve impactful outcomes such as improved efficiency, reduced cost, increased profitability and accelerated time to market.
**Responsibilities**
We are seeking a talented and driven **ServiceNow Implementation Specialist** to join our remote team. This role is ideal for someone passionate about delivering exceptional solutions using the ServiceNow platform, with a focus on some of the following ITOM, ITSM, APM, and CMDB implementations. You'll work closely with cross-functional teams to design, configure, and deploy ServiceNow modules, ensuring seamless integration and maximum value.
**Key Responsibilities:**
+ Implement and configure ServiceNow modules that may include ITOM, ITSM, APM, CMDB, HAM, and SAM.
+ Design and deploy end-to-end solutions using ServiceNow best practices.
+ Conduct requirements gathering and collaborate with stakeholders to deliver customized solutions.
+ Manage and maintain CMDB, ensuring accurate data modeling and integrations.
+ Provide technical guidance and mentorship to junior team members.
+ Develop documentation including technical specs, workflows, and test cases.
+ Stay current on ServiceNow updates, features, and certifications.
**Qualifications**
**Required Qualifications:**
+ **2-5 years of hands-on experience** implementing and configuring ServiceNow.
+ **ServiceNow Certified System Administrator (CSA)** certification - **Required**
+ Strong knowledge and experience with various modules including (all not required):
+ **ITOM (Discovery, Event Management, Cloud Management)**
+ **ITSM**
+ **CMDB**
+ **APM (Application Portfolio Management)**
+ **HAM (Hardware Asset Management)**
+ Experience in integrating ServiceNow with third-party systems and tools.
+ Excellent problem-solving skills and a detail-oriented mindset.
+ Effective communication and stakeholder engagement skills.
**Preferred Qualifications:**
+ Additional ServiceNow certifications such as:
+ **SAM (Software Asset Management)**
+ **APM**
+ **HAM**
+ **ITOM**
+ **CMDB**
+ Experience working with Agile/Scrum methodologies.
+ Familiarity with scripting in ServiceNow (JavaScript, Flow Designer).
**Other Duties:** _Please note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice._
_Cayuse is an Equal Opportunity Employer. All employment decisions are based on merit, qualifications, skills, and abilities. All qualified applicants will receive consideration for employment in accordance with any applicable federal, state, or local law._
**Pay Range**
USD 40.00 - USD 50.00 /Hr.
Submit a Referral ( find the right opportunity?**
Join ourTalent Community ( orLanguage Services Talent Community ( and be among the first to discover exciting new possibilities!
**Location** _US-_
**ID** _ _
**Category** _Information Technology_
**Position Type** _Independent Contractor_
**Remote** _Yes_
**Clearance Required** _None_

**Overview**
**Job Title:** ServiceNow Implementation Consultant
**Location:** Remote (US)
**Job Type:** Independent Contractor
**Pay Rate:** $40-$0 per hour
**About Cayuse Commercial**
Cayuse Commercial Services (CCS) delivers fresh solutions to business challenges in the technology and business services environment. Services available are application development, business process outsourcing, data services, and professional services. Cayuse helps clients to achieve impactful outcomes such as improved efficiency, reduced cost, increased profitability and accelerated time to market.
**Responsibilities**
We are seeking a talented and driven **ServiceNow Implementation Specialist** to join our remote team. This role is ideal for someone passionate about delivering exceptional solutions using the ServiceNow platform, with a focus on some of the following ITOM, ITSM, APM, and CMDB implementations. You'll work closely with cross-functional teams to design, configure, and deploy ServiceNow modules, ensuring seamless integration and maximum value.
**Key Responsibilities:**
+ Implement and configure ServiceNow modules that may include ITOM, ITSM, APM, CMDB, HAM, and SAM.
+ Design and deploy end-to-end solutions using ServiceNow best practices.
+ Conduct requirements gathering and collaborate with stakeholders to deliver customized solutions.
+ Manage and maintain CMDB, ensuring accurate data modeling and integrations.
+ Provide technical guidance and mentorship to junior team members.
+ Develop documentation including technical specs, workflows, and test cases.
+ Stay current on ServiceNow updates, features, and certifications.
**Qualifications**
**Required Qualifications:**
+ **2-5 years of hands-on experience** implementing and configuring ServiceNow.
+ **ServiceNow Certified System Administrator (CSA)** certification - **Required**
+ Strong knowledge and experience with various modules including (all not required):
+ **ITOM (Discovery, Event Management, Cloud Management)**
+ **ITSM**
+ **CMDB**
+ **APM (Application Portfolio Management)**
+ **HAM (Hardware Asset Management)**
+ Experience in integrating ServiceNow with third-party systems and tools.
+ Excellent problem-solving skills and a detail-oriented mindset.
+ Effective communication and stakeholder engagement skills.
**Preferred Qualifications:**
+ Additional ServiceNow certifications such as:
+ **SAM (Software Asset Management)**
+ **APM**
+ **HAM**
+ **ITOM**
+ **CMDB**
+ Experience working with Agile/Scrum methodologies.
+ Familiarity with scripting in ServiceNow (JavaScript, Flow Designer).
**Other Duties:** _Please note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice._
_Cayuse is an Equal Opportunity Employer. All employment decisions are based on merit, qualifications, skills, and abilities. All qualified applicants will receive consideration for employment in accordance with any applicable federal, state, or local law._
**Pay Range**
USD 40.00 - USD 50.00 /Hr.
Submit a Referral ( find the right opportunity?**
Join ourTalent Community ( orLanguage Services Talent Community ( and be among the first to discover exciting new possibilities!
**Location** _US-_
**ID** _ _
**Category** _Information Technology_
**Position Type** _Independent Contractor_
**Remote** _Yes_
**Clearance Required** _None_

**Overview**
**Job Title:** ServiceNow Implementation Consultant
**Location:** Remote (US)
**Job Type:** Independent Contractor
**Pay Rate:** $40-$0 per hour
**About Cayuse Commercial**
Cayuse Commercial Services (CCS) delivers fresh solutions to business challenges in the technology and business services environment. Services available are application development, business process outsourcing, data services, and professional services. Cayuse helps clients to achieve impactful outcomes such as improved efficiency, reduced cost, increased profitability and accelerated time to market.
**Responsibilities**
We are seeking a talented and driven **ServiceNow Implementation Specialist** to join our remote team. This role is ideal for someone passionate about delivering exceptional solutions using the ServiceNow platform, with a focus on some of the following ITOM, ITSM, APM, and CMDB implementations. You'll work closely with cross-functional teams to design, configure, and deploy ServiceNow modules, ensuring seamless integration and maximum value.
**Key Responsibilities:**
+ Implement and configure ServiceNow modules that may include ITOM, ITSM, APM, CMDB, HAM, and SAM.
+ Design and deploy end-to-end solutions using ServiceNow best practices.
+ Conduct requirements gathering and collaborate with stakeholders to deliver customized solutions.
+ Manage and maintain CMDB, ensuring accurate data modeling and integrations.
+ Provide technical guidance and mentorship to junior team members.
+ Develop documentation including technical specs, workflows, and test cases.
+ Stay current on ServiceNow updates, features, and certifications.
**Qualifications**
**Required Qualifications:**
+ **2-5 years of hands-on experience** implementing and configuring ServiceNow.
+ **ServiceNow Certified System Administrator (CSA)** certification - **Required**
+ Strong knowledge and experience with various modules including (all not required):
+ **ITOM (Discovery, Event Management, Cloud Management)**
+ **ITSM**
+ **CMDB**
+ **APM (Application Portfolio Management)**
+ **HAM (Hardware Asset Management)**
+ Experience in integrating ServiceNow with third-party systems and tools.
+ Excellent problem-solving skills and a detail-oriented mindset.
+ Effective communication and stakeholder engagement skills.
**Preferred Qualifications:**
+ Additional ServiceNow certifications such as:
+ **SAM (Software Asset Management)**
+ **APM**
+ **HAM**
+ **ITOM**
+ **CMDB**
+ Experience working with Agile/Scrum methodologies.
+ Familiarity with scripting in ServiceNow (JavaScript, Flow Designer).
**Other Duties:** _Please note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice._
_Cayuse is an Equal Opportunity Employer. All employment decisions are based on merit, qualifications, skills, and abilities. All qualified applicants will receive consideration for employment in accordance with any applicable federal, state, or local law._
**Pay Range**
USD 40.00 - USD 50.00 /Hr.
Submit a Referral ( find the right opportunity?**
Join ourTalent Community ( orLanguage Services Talent Community ( and be among the first to discover exciting new possibilities!
**Location** _US-_
**ID** _ _
**Category** _Information Technology_
**Position Type** _Independent Contractor_
**Remote** _Yes_
**Clearance Required** _None_

**JOB DESCRIPTION**
This role represents an opportunity to be at the forefront of transformation, innovation and service excellence for our U.S. Retirement business. You will help to shape a new retirement recordkeeping and trust operations ecosystem including the complimentary tenets of people, process, technology, and data. You will be instrumental in evolving a new culture focused on efficiently servicing, transforming, and growing our U.S. Retirement business while maintaining our reputation for service excellence
**Position Responsibilities:**
+ Manage relationship with the prior record keeper as it pertains to data transfer and the integrity of submitted files during implementation.
+ Understand and identify missing information and how the required data is key to plan setup and effective product delivery
+ Negotiate and influence providers to send required data to support administrative, compliance, and customer experience record-keeping needs.
+ Manage internal relationships during conversion
+ Participate in conversion project team meetings.
+ Complete tasks essential to the implementation setup process and effectively elevating issues and problems to the Plan Implementation Manager, following up on outstanding items, discrepancies and significant issues while supporting multiple implementation projects
+ Review raw data sets received from a variety of parties and be able to integrate, analyze and manipulate data to confirm data integrity and data gaps as it relates to conversion data requirements and successful on-going plan administration in the bundled plan environment
+ Work in an environment where on-going product development is in process, contributing to and identifying opportunities for process improvements, assisting in establishing procedures and protocols that are not yet defined, detecting trends and patterns and escalating issues to management thereby contributing to departmental goals and initiatives.
+ Contribute to systems and process improvement of the department by identifying barriers and providing input solutions
**Required Qualifications:**
+ Firm understanding of U.S. Retirement marketplace and Plan Provider Services including recordkeeping and trust operations and the surrounding ecosystem including Advisor, Sponsor, Participant and TPA channels including digital, web, mobile and via business to business and participant Contact Centers.
+ Flexibility, adaptability, agility, and the capability to innovate, adapt and evolve while working through ambiguities associated with new processes, new systems and new products.
+ Strong sense of process ownership and successful client outcomes. - Experience in the U.S. marketplace as with Implementation, Payroll Operations or Client Service experience.
+ Broad understanding of onboarding and servicing US Retirement clients.
+ Project Management experience.
+ Accountability: Manages own performance, priorities, and outcome. Takes personal accountability when acting on all customer requests or issues.
+ Client/customer facing experience required.
+ Outstanding oral and written communication skills and interpersonal skills.
+ Ability to adapt to technology.
+ Strong analytical/problem solving skills.
+ Demonstrate ability to work in a team environment.
+ Ability to work effectively within geographically dispersed team, leverage knowledge across the organization.
**Preferred Qualification:**
+ Experience with Microsoft Word, Excel, Decisions workflow, Salesforce preferred.
+ Experience working with the FIS Omni Recordkeeping platform including the business to business and business to customer scope of services (highly desirable)
**_When you join our team:_**
+ We'll empower you to learn and grow the career you want.
+ We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
+ As part of our global team, we'll support you in shaping the future you want to see.
**Acerca de Manulife y John Hancock**
Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Para obtener más información acerca de nosotros, visite .
**Manulife es un empleador que ofrece igualdad de oportunidades**
En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente.
Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud. Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes. Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a .
**Ubicación principal**
Boston, Massachusetts
**Modalidades de Trabajo**
Híbrido
**Se prevé que el rango salarial esté entre**
$71,550.00 USD - $119,250.00 USD
Si se está postulando para este puesto fuera de la ubicación principal, póngase en contacto con para conocer el rango salarial de su ubicación. El salario real variará según las condiciones locales del mercado, la geografía y los factores relacionados con el trabajo pertinentes, como conocimiento, habilidades, calificaciones, experiencia y educación/capacitación. Los empleados también tienen la oportunidad de participar en programas de incentivos y obtener una compensación de incentivos vinculada al desempeño comercial e individual.
Manulife/John Hancock ofrece a los empleados aptos una amplia variedad de beneficios personalizables, entre ellos, beneficios de salud, odontológicos, de salud mental, oftalmológicos, por discapacidad a corto y a largo plazo, cobertura de seguro de vida y por muerte accidental y desmembramiento, adopción/subrogación y bienestar, y planes de asistencia al empleado/familiar. También ofrecemos a los empleados admisibles varios planes de ahorro para la jubilación (incluidos planes de ahorro 401(k) o de pensiones y un plan mundial de propiedad de acciones con contribuciones equivalentes del empleador) y recursos de asesoramiento y educación financiera. Nuestro generoso programa de días libres pagos en EE. UU. contempla hasta 11 días festivos, 3 días personales, 150 horas de vacaciones y 40 horas de licencia por enfermedad (o más cuando lo exija la ley) por año, y ofrecemos todos los tipos de licencias contempladas por la ley.
**Conozca sus derechos ( Familiar y Médico**
**Ley de Protección del Empleado contra el Examen Poligráfico ( al Trabajo**
**Verificación Electrónica (E-** **Verify** **)**
**Transparencia Salarial ( John Hancock Life Insurance Company (U.S.A.)