154,930 Cx Professionals jobs in the United States
CX Analyst
Posted today
Job Viewed
Job Description
Insight Global is looking for a Customer Experience Analyst for a top client in the AR/VR industry. This team is focused on improving customer experiences across the end-to-end customer journey. As the Customer Experience Analyst, you will be part of a global customer experience practice dedicated to listening and learning from our customers, harnessing the power of customer insights to drive and influence business improvements and bolster customer centric decision-making across the business. You will play a pivotal role in driving customer satisfaction and loyalty by analyzing insights and feedback, identifying areas for improvement, and partnering with cross-functional teams to develop and implement strategies that enhance the overall customer experience. Leveraging your strong background in CX/VoC and expertise in data analysis and storytelling, your passion for customer centricity, you will help shape the future of our customer experience program and contribute to the growth and success of our organization.
Responsibilities
Manage end-to-end analytics, reporting, and partnerships across multiple customer touchpoints including purchase and delivery journeys.
Synthesize and analyze customer feedback from multiple sources (e. g., surveys, digital analytics, social media) and channels (e. g., direct to consumer, supply chain) to identify trends, pain points, and areas of improvement.
Monitor customer feedback continuously to identify emerging trends and issues, performing deep dive analysis to uncover wins and opportunities.
Champion the voice of customers by sharing insights widely and collaborating with relevant business partners to foster customer-centric decision-making.
Develop and maintain robust reporting and dashboards to track customer experience metrics and KPIs.
Integrate customer feedback data with other transactional, operational, and behavioral data sources to create a comprehensive picture of experience drivers.
Advocate for customers and influence corrective actions through periodic and ad-hoc reporting, proactively evangelizing insights among key stakeholders.
Collaborate with cross-functional teams to identify root causes of customer issues and develop action plans to remediate and measure effectiveness.
Design and implement customer experience improvement initiatives that align with business objectives and priorities.
Bring insights and recommendations to the forefront of stakeholders and executives mindshare via engaging presentations.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to com.
To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: .
Experience working with customer experience platforms (e. g., Medallia, Qualtrics)
Background in digital or marketing analytics
Background in ecommerce and direct to consumer business and analytics
Familiarity with consumer electronics or retail business
Knowledge of predictive analytics or ML/AL techniques is a plus
Survey design and CX program management experience is a plus
Experience with statistical analytics techniques and using R or Python or a similar scripting language/tool for analysis
6+ years of experience in data analytics, including experience in customer feedback or survey analysis, statistical analysis, marketing analytics, data science, or related fields
3+ years of experience in customer experience or customer insights analytics
Proficiency in crafting compelling stories using multiple sources of data to provide actionable insights tailored to stakeholders needs and excellent data-led storytelling with the ability to convey complex insights to non-technical stakeholders
Experience creating reports, visualizations, and dashboards and communicating results and analyses to technical and non-technical audiences
Experience working with Customer Experience or Voice of Customer metrics (NPS, CSAT, etc.), surveys, and customer feedback
Strong analytical skills working with large datasets and statistical analysis methods; comfortable using SQL.
Proficiency in data visualization tools (e. g., Tableau, Power BI)
Cx Consultant
Posted 1 day ago
Job Viewed
Job Description
Stantec's Buildings team is on a mission to become the world's leading integrated design practice. Our architects, engineers, interior designers, consultants, sustainability specialists, and technologists are passionate about the power of design. Our collaborative culture and innovative, sustainable approach to projects help us create buildings that matter to our world. Together, we are enhancing the quality of life globally through design. Join us and design your place with Stantec.
Stantec provides integrated engineering solutions to institutional, industrial, residential and commercial clients with a focus on transit, telecom, waste management, higher education and food/beverage facilities that require reliable and cost effective infrastructure for both new and retrofit solutions. The combined skills of our engineers, technicians and support personnel with their diverse backgrounds in design and construction provide clients with a team recognized as leaders in the field.
Your Key Responsibilities- Participates in all phases of commissioning projects which may include a variety of complex features, including planning, scheduling, and coordination of work
- Performs engineering design reviews, prepare commissioning scripts and reports, direct client-site testing and manage the training of on-site staff
- Prepares equipment pre-start-up and start-up procedures; Development of standard operating procedures (SOP's) and Methods of Procedures (MOPs); Comprehensive Commissioning documentation
- Prepares commissioning test procedures and reports
- Develops and maintains commissioning logs, equipment checklists, and other tools to track commissioning projects
- Prepares comprehensive reports; recommendations for optimizing building operations, functional checklists, list of deficiencies, equipment operation and maintenance manuals
- Reviews design criteria, specifications, drawings, equipment submittal, and other documentation pertinent to commissioning
- Participates in commissioning activity meetings
- Interfaces with construction contractors, vendors, and testing technicians
- Conducts tests and compiles all testing procedure results
- Integrate system testing, load Bank Testing, compilation of all testing procedure results
- Develop and administer functional tests for various building Electrical systems, such as: UPS, Generator, Switchgears Power Distribution Units
- Data Center / Mission Critical Experience is an asset
- Previous experience working on a mission critical facility construction site a plus
- Licensed PE or EIT in Electrical Discipline a plus
- LEED AP accreditation a plus
- CXA, AABC, ACG certification desired
- Excellent communication skills, both written and verbal (this role requires heavy amount of writing, documentation, and client interaction)
- High competency in technical writing, systems development and utilization
- Experience using Microsoft Word, Excel, AutoCAD
- Extensive knowledge of MEP systems and controls design, installation and operation a plus
- This position will require domestic travel
- Possess a valid driver's license with a good driving record
Technical/Bachelor's Degree in Electrical Engineering, or accredited college or university a plus. Minimum 2 years of consulting engineering experience.
This description is not a comprehensive listing of activities, duties or responsibilities that may be required of the employee and other duties, responsibilities and activities may be assigned or may be changed at any time with or without notice.
Stantec is a global leader in sustainable engineering, architecture, and environmental consulting. The diverse perspectives of our partners and interested parties drive us to think beyond what's previously been done on critical issues like climate change, digital transformation, and future-proofing our cities and infrastructure. We innovate at the intersection of community, creativity, and client relationships to advance communities everywhere, so that together we can redefine what's possible.
Pay Transparency: In compliance with pay transparency laws, pay ranges are provided for positions in locations where required. Please note, the final agreed upon compensation is based on individual education, qualifications, experience, and work location. At Stantec certain roles are bonus eligible.
Benefits Summary: Regular full-time and part-time employees (working at least 20 hours per week) have access to medical, dental, and vision plans, a wellness program, health saving accounts, flexible spending accounts, 401(k) plan, employee stock purchase program, life and accidental death & dismemberment (AD&D) insurance, short-term/long-term disability plans, emergency travel benefits, tuition reimbursement, professional membership fee coverage and paid family leave. Regular full-time and part-time employees will receive ten paid holidays in each calendar year. In addition, employees will be eligible to accrue vacation between 10 and 20 days per year and eligible for paid sick leave (and if more generous, in accordance with state and local law). Temporary/casual employees have access to 401(k) plans, employee stock purchase program, and paid leave, in accordance with state and local law. The benefits information listed above may not apply to union positions because benefits for such positions are governed by applicable collective bargaining agreements.
Primary Location: United States | GA | Atlanta | Organization: BC-2805 Buildings-US Central & South BSS | Employee Status: Regular | Travel: Yes | Schedule: Full time | Job Posting: 16/06/ :06:47 | Req ID: REQ V9
Cx Tech Manager, Global Cx Program
Posted today
Job Viewed
Job Description
AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.
You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.
AWS is looking for a dynamic experienced Commissioning Program Manager with data center commissioning experience (or critical infrastructure). The Commissioning Program (CxP) provides direction of all commissioning process aspects of AWS data center projects from initial engagement through Power and Facilities Hand Over (PFHO) to the client. They will drive the development and standardization of all the commissioning documents, finalize and review test procedures, test protocols, means and methods. CxP will drive the planning of all commissioning levels for the mission critical facilities.
Key job responsibilities
• Program level oversight and coordination of multi-discipline division of work related to pre-commissioning and commissioning of Amazon critical infrastructure construction and special projects.
• Provides multi-discipline input into the scheduling, designing and planning of projects.
• Audit of commissioning activities continuously to ensure compliance with environmental, quality, and safety requirements.
• Communicates with the Cx Global and Regional Managers to ensure commissioning documents are created in accordance with applicable industry standards and AWS commissioning requirements.
• Managing internal tools, tracking progress against delivery milestones, program build reporting, data analytics/metrics reporting.
• Manage commissioning standards and procedures
• Oversee commissioning and testing programs
• Drive specification uplift initiatives for General Commissioning
• Manage MCM processes for commissioning
• Ensure compliance with AWS standards and regulations
• Track and report program metrics
About the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.
Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve.
#DCCD_AMER
BASIC QUALIFICATIONS • Bachelor’s degree in Electrical, Computer or Mechanical Engineer or related discipline.
• 5+ years supporting mission critical Data Center environments
• 5+ years supporting/commissioning MV & LV Distribution Switchgear, Automatic Transfer Schemes, Standby Generators, UPS, Chillers, CRAC’s/CRAH’s, ancillary mechanical cooling systems plant and/or system automation & monitoring, BMS and EPMS systems knowledge.
PREFERRED QUALIFICATIONS • Experience with Procore or similar construction management tool
• Experience with CxAlloy or similar commissioning management tool
• Experience as the Cx Project Lead/Manager for 5 Data Center construction projects 5MW or larger
• Strong project/program management skills
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The Colorado base pay for this position ranges from $116,800/year up to $60,000/year. The National base pay for this position ranges from 105,100/year in our lowest geographic market up to 185,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit . This position will remain posted until filled. Applicants should apply via our internal or external career site.
Cx Tech Manager, Global Cx Program
Posted 1 day ago
Job Viewed
Job Description
AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.
You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.
AWS is looking for a dynamic experienced Commissioning Program Manager with data center commissioning experience (or critical infrastructure). The Commissioning Program (CxP) provides direction of all commissioning process aspects of AWS data center projects from initial engagement through Power and Facilities Hand Over (PFHO) to the client. They will drive the development and standardization of all the commissioning documents, finalize and review test procedures, test protocols, means and methods. CxP will drive the planning of all commissioning levels for the mission critical facilities.
Key job responsibilities
• Program level oversight and coordination of multi-discipline division of work related to pre-commissioning and commissioning of Amazon critical infrastructure construction and special projects.
• Provides multi-discipline input into the scheduling, designing and planning of projects.
• Audit of commissioning activities continuously to ensure compliance with environmental, quality, and safety requirements.
• Communicates with the Cx Global and Regional Managers to ensure commissioning documents are created in accordance with applicable industry standards and AWS commissioning requirements.
• Managing internal tools, tracking progress against delivery milestones, program build reporting, data analytics/metrics reporting.
• Manage commissioning standards and procedures
• Oversee commissioning and testing programs
• Drive specification uplift initiatives for General Commissioning
• Manage MCM processes for commissioning
• Ensure compliance with AWS standards and regulations
• Track and report program metrics
About the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.
Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve.
#DCCD_AMER
BASIC QUALIFICATIONS • Bachelor’s degree in Electrical, Computer or Mechanical Engineer or related discipline.
• 5+ years supporting mission critical Data Center environments
• 5+ years supporting/commissioning MV & LV Distribution Switchgear, Automatic Transfer Schemes, Standby Generators, UPS, Chillers, CRAC’s/CRAH’s, ancillary mechanical cooling systems plant and/or system automation & monitoring, BMS and EPMS systems knowledge.
PREFERRED QUALIFICATIONS • Experience with Procore or similar construction management tool
• Experience with CxAlloy or similar commissioning management tool
• Experience as the Cx Project Lead/Manager for 5 Data Center construction projects 5MW or larger
• Strong project/program management skills
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The Colorado base pay for this position ranges from $116,800/year up to $60,000/year. The National base pay for this position ranges from 105,100/year in our lowest geographic market up to 185,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit . This position will remain posted until filled. Applicants should apply via our internal or external career site.
Cx Tech Manager, Global Cx Program
Posted 13 days ago
Job Viewed
Job Description
AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain - and we're looking for talented people who want to help.
You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.
AWS is looking for a dynamic experienced Commissioning Program Manager with data center commissioning experience (or critical infrastructure). The Commissioning Program (CxP) provides direction of all commissioning process aspects of AWS data center projects from initial engagement through Power and Facilities Hand Over (PFHO) to the client. They will drive the development and standardization of all the commissioning documents, finalize and review test procedures, test protocols, means and methods. CxP will drive the planning of all commissioning levels for the mission critical facilities.
Key job responsibilities
- Program level oversight and coordination of multi-discipline division of work related to pre-commissioning and commissioning of Amazon critical infrastructure construction and special projects.
- Provides multi-discipline input into the scheduling, designing and planning of projects.
- Audit of commissioning activities continuously to ensure compliance with environmental, quality, and safety requirements.
- Communicates with the Cx Global and Regional Managers to ensure commissioning documents are created in accordance with applicable industry standards and AWS commissioning requirements.
- Managing internal tools, tracking progress against delivery milestones, program build reporting, data analytics/metrics reporting.
- Manage commissioning standards and procedures
- Oversee commissioning and testing programs
- Drive specification uplift initiatives for General Commissioning
- Manage MCM processes for commissioning
- Ensure compliance with AWS standards and regulations
- Track and report program metrics
About the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.
Why AWS?
Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.
Mentorship & Career Growth
We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve.
#DCCD_AMER
Basic Qualifications
- Bachelor's degree in Electrical, Computer or Mechanical Engineer or related discipline.
- 5+ years supporting mission critical Data Center environments
- 5+ years supporting/commissioning MV & LV Distribution Switchgear, Automatic Transfer Schemes, Standby Generators, UPS, Chillers, CRAC's/CRAH's, ancillary mechanical cooling systems plant and/or system automation & monitoring, BMS and EPMS systems knowledge.
Preferred Qualifications
- Experience with Procore or similar construction management tool
- Experience with CxAlloy or similar commissioning management tool
- Experience as the Cx Project Lead/Manager for 5 Data Center construction projects 5MW or larger
- Strong project/program management skills
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $105,100/year in our lowest geographic market up to $185,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit . This position will remain posted until filled. Applicants should apply via our internal or external career site.
CX Solution Architect
Posted 1 day ago
Job Viewed
Job Description
- Experience across industry verticals, especially, Technology/Hi Tech, Software, Professional Services, MFG & with the flexibility & initiative to take up other industry domains,
• 13+ years of experience in direct selling IT (preferably Salesforce and/or cloud) services (consulting, application, analytics, and business process services,) preferably working in a leading IT services and products firm with prior experience of working with offshore teams.
• Design and architect end-to-end customer experience solutions leveraging CX platform capabilities (Sales, Service, CPQ, Experience Cloud, etc.)
• Lead the strategic design and implementation of CPQ solutions, with an emphasis on CPQ and integration with SAP/Oracle when applicable
• Industry Specific Go to Market, Consulting and Advisory working with Customers identifying and solving business problems,
• Multiple transformation program experience in one or more of the following industries: Technology/Hi Tech, Software, Professional Services, MFG with in-depth understanding of Industry domain and Trends,
• Excellent articulation skills and ability to pitch to CXOs on Innovation and Thought Leadership,
• Ability to manage diverse team and project stake holders (Customer management, Salesforce, ServiceNow, Oracle CX),
• Experience in working with team based in multiple time zones,
• Innovation Mindset
Qualifications:
• Industry led CX Consulting led selling, Advisory & Transformation Experience,
• 5+ years of Salesforce ecosystem experience,
• At least 1 industry domain experience (Technology/Hi Tech, Software, Professional Services, MFG)
• Ability to manage CXOs and customer stakeholders
NICE TO HAVE:
• CX related Certification e.g. Salesforce, ServiceNow etc.
• Ability to create new business opportunities across several industry domains
Design and architect end-to-end customer experience solutions leveraging CX platform capabilities (Sales, Service, CPQ, Experience Cloud, etc.)
• Responsible for generating demand, while leveraging our portfolio of solutions and services for our customers, aligning with business stakeholders to articulate business objectives and achievable value
• Managing all the stakeholders (customer, management, partner) for alignment
• Working in collaboration with our subject matter experts and account teams to bring the best possible CX solutions to our customers
Skills:
Solution Architecture,CX
CX Solution Architect
Posted 1 day ago
Job Viewed
Job Description
About the Job
This is a leadership role with TCS ESU (TSS) and involves highly satisfying work in the field of proactive value creation and problem solving for stakeholders involved.
• Experience across industry verticals, especially, Technology/Hi Tech, Software, Professional Services, MFG & with the flexibility & initiative to take up other industry domains,
• 13+ years of experience in direct selling IT (preferably Salesforce and/or cloud) services (consulting, application, analytics, and business process services,) preferably working in a leading IT services and products firm with prior experience of working with offshore teams.
• Design and architect end-to-end customer experience solutions leveraging CX platform capabilities (Sales, Service, CPQ, Experience Cloud, etc.)
• Lead the strategic design and implementation of CPQ solutions, with an emphasis on CPQ and integration with SAP/Oracle when applicable
• Industry Specific Go to Market, Consulting and Advisory working with Customers identifying and solving business problems,
• Multiple transformation program experience in one or more of the following industries: Technology/Hi Tech, Software, Professional Services, MFG with in-depth understanding of Industry domain and Trends,
• Excellent articulation skills and ability to pitch to CXOs on Innovation and Thought Leadership,
• Ability to manage diverse team and project stake holders (Customer & TCS management, Salesforce, ServiceNow, Oracle CX),
• Experience in working with team based in multiple time zones,
• Innovation Mindset
Qualifications:
• Industry led CX Consulting led selling, Advisory & Transformation Experience,
• 5+ years of Salesforce ecosystem experience,
• At least 1 industry domain experience (Technology/Hi Tech, Software, Professional Services, MFG)
• Ability to manage CXOs and customer stakeholders
NICE TO HAVE:
• CX related Certification e.g. Salesforce, ServiceNow etc.
• Ability to create new business opportunities across several industry domains Design and architect end-to-end customer experience solutions leveraging CX platform capabilities (Sales, Service, CPQ, Experience Cloud, etc.)
• Responsible for generating demand, while leveraging our portfolio of solutions and services for our customers, aligning with business stakeholders to articulate business objectives and achievable value
• Managing all the stakeholders (customer, TCS management, partner) for alignment
• Working in collaboration with our subject matter experts and account teams to bring the best possible CX solutions to our customers
Salary range: $220,000 - $240,000 a year
#LI-MG2
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CX Solution Architect
Posted 1 day ago
Job Viewed
Job Description
About the Job
This is a leadership role with TCS ESU (TSS) and involves highly satisfying work in the field of proactive value creation and problem solving for stakeholders involved.
• Experience across industry verticals, especially, Technology/Hi Tech, Software, Professional Services, MFG & with the flexibility & initiative to take up other industry domains,
• 13+ years of experience in direct selling IT (preferably Salesforce and/or cloud) services (consulting, application, analytics, and business process services,) preferably working in a leading IT services and products firm with prior experience of working with offshore teams.
• Design and architect end-to-end customer experience solutions leveraging CX platform capabilities (Sales, Service, CPQ, Experience Cloud, etc.)
• Lead the strategic design and implementation of CPQ solutions, with an emphasis on CPQ and integration with SAP/Oracle when applicable
• Industry Specific Go to Market, Consulting and Advisory working with Customers identifying and solving business problems,
• Multiple transformation program experience in one or more of the following industries: Technology/Hi Tech, Software, Professional Services, MFG with in-depth understanding of Industry domain and Trends,
• Excellent articulation skills and ability to pitch to CXOs on Innovation and Thought Leadership,
• Ability to manage diverse team and project stake holders (Customer & TCS management, Salesforce, ServiceNow, Oracle CX),
• Experience in working with team based in multiple time zones,
• Innovation Mindset
Qualifications:
• Industry led CX Consulting led selling, Advisory & Transformation Experience,
• 5+ years of Salesforce ecosystem experience,
• At least 1 industry domain experience (Technology/Hi Tech, Software, Professional Services, MFG)
• Ability to manage CXOs and customer stakeholders
NICE TO HAVE:
• CX related Certification e.g. Salesforce, ServiceNow etc.
• Ability to create new business opportunities across several industry domains
Design and architect end-to-end customer experience solutions leveraging CX platform capabilities (Sales, Service, CPQ, Experience Cloud, etc.)
• Responsible for generating demand, while leveraging our portfolio of solutions and services for our customers, aligning with business stakeholders to articulate business objectives and achievable value
• Managing all the stakeholders (customer, TCS management, partner) for alignment
• Working in collaboration with our subject matter experts and account teams to bring the best possible CX solutions to our customers
Salary range: $220,000 - $240,000 a year
#LI-MG2
CX Advisor-4
Posted 1 day ago
Job Viewed
Job Description
Company Description
PG Forsta is the leading experience measurement, data analytics, and insights provider for complex industries-a status we earned over decades of deep partnership with clients to help them understand and meet the needs of their key stakeholders. Our earliest roots are in U.S. healthcare -perhaps the most complex of all industries. Today we serve clients around the globe in every industry to help them improve the Human Experiences at the heart of their business. We serve our clients through an unparalleled offering that combines technology, data, and expertise to enable them to pinpoint and prioritize opportunities, accelerate improvement efforts and build lifetime loyalty among their customers and employees.
Like all great companies, our success is a function of our people and our culture. Our employees have world-class talent, a collaborative work ethic, and a passion for the work that have earned us trusted advisor status among the world's most recognized brands. As a member of the team, you will help us create value for our clients, you will make us better through your contribution to the work and your voice in the process. Ours is a path of learning and continuous improvement; team efforts chart the course for corporate success.
Our Mission:
We empower organizations to deliver the best experiences. With industry expertise and technology, we turn data into insights that drive innovation and action.
Our Values:
To put Human Experience at the heart of organizations so every person can be seen and understood.
- Energize the customer relationship: Our clients are our partners. We make their goals our own, working side by side to turn challenges into solutions.
- Success starts with me: Personal ownership fuels collective success. We each play our part and empower our teammates to do the same.
- Commit to learning: Every win is a springboard. Every hurdle is a lesson. We use each experience as an opportunity to grow.
- Dare to innovate: We challenge the status quo with creativity and innovation as our true north.
- Better together: We check our egos at the door. We work together, so we win together.
The Advisor owns the adoption and success of Consumerism (CX) products in their user base and has a deep understanding of the healthcare marketing landscape including industry trends and key challenges and priorities.
Advisors partner with Press Ganey clients and work cross-functionally with internal team members, primarily HX CSMs, to identify solutions to meet client challenges.
Through alignment with the delivery and client success teams, Advisors ensure that improvement processes are implemented timely and align with the client's CX strategy. Advisors will leverage analytics, best practices, client networking and industry programs to provide proactive insights in the support of client's increased adoption and success with the CX products.
Duties and Responsibilities
Deeply understand the unique challenges that client stakeholders face, with an equal understanding of how PG CX products and insights align to and support decision making for priorities.
Track client usage of PG products and partner with HX CSMs to improve and increase adoption of the CX products
Provide feature overviews and deep dives to key clients when new functionality becomes available
Provide on-demand improvement support and proactive analytic insights to engage clients in PG's differentiating value and service in the CX space.
Collaborate with thought leadership, BU Leadership, consulting, knowledge management, marketing, data science, and internal departments to create, adapt, and drive innovation in resources including analytics, social posts, blogs, case studies and other externally facing insights-at-scale
Collaborate with BU, product, technology, delivery and thought leadership to identify market trends and provide feedback for new feature ideas.
Coordinates regular cadence of client performance overview presentations in coordination with the HX CSMs and Growth teams
Support and lead industry programs, online communities, webinars and events, etc., aimed at networking like clients to support Press Ganey's value proposition.
Qualifications
Minimum 5 years' experience in healthcare field related to the improvement of the Consumer Experience.
Excellent interpersonal, communications, listening, and presentation skills
Solid working knowledge of improvement methodology, best practices, and data analytics
Ability to travel up to 25% to provide client support both virtually and onsite, via webinar/group meeting or individual consultation
Ability to work in a fast-paced environment while prioritizing competing client needs
Obsession with customer experience including follow-up and problem resolution
Education
Bachelor's degree and5years minimum ofprior relevant experiencewith healthcare consumer experience improvement
Don't meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At PG Forsta we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.
Additional Information for US based jobs:
Press Ganey Associates LLC is an Equal Employment Opportunity/Affirmative Action employer and well committed to a diverse workforce. We do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, veteran status, and basis of disability or any other federal, state, or local protected class.
Pay Transparency Non-Discrimination Notice - Press Ganey will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.
The expected base salary for this position ranges from $85,000to $100,000. It is not typical for offers to be made at or near the top of the range. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also considered. In addition to base salary and a competitive benefits package, successful candidates are eligible to receive a discretionary bonus or commission tied to achieved results.
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