71,760 Cx Professionals jobs in the United States
CX Analyst
Posted today
Job Viewed
Job Description
Insight Global is looking for a Customer Experience Analyst for a top client in the AR/VR industry. This team is focused on improving customer experiences across the end-to-end customer journey. As the Customer Experience Analyst, you will be part of a global customer experience practice dedicated to listening and learning from our customers, harnessing the power of customer insights to drive and influence business improvements and bolster customer centric decision-making across the business. You will play a pivotal role in driving customer satisfaction and loyalty by analyzing insights and feedback, identifying areas for improvement, and partnering with cross-functional teams to develop and implement strategies that enhance the overall customer experience. Leveraging your strong background in CX/VoC and expertise in data analysis and storytelling, your passion for customer centricity, you will help shape the future of our customer experience program and contribute to the growth and success of our organization.
Responsibilities
Manage end-to-end analytics, reporting, and partnerships across multiple customer touchpoints including purchase and delivery journeys.
Synthesize and analyze customer feedback from multiple sources (e. g., surveys, digital analytics, social media) and channels (e. g., direct to consumer, supply chain) to identify trends, pain points, and areas of improvement.
Monitor customer feedback continuously to identify emerging trends and issues, performing deep dive analysis to uncover wins and opportunities.
Champion the voice of customers by sharing insights widely and collaborating with relevant business partners to foster customer-centric decision-making.
Develop and maintain robust reporting and dashboards to track customer experience metrics and KPIs.
Integrate customer feedback data with other transactional, operational, and behavioral data sources to create a comprehensive picture of experience drivers.
Advocate for customers and influence corrective actions through periodic and ad-hoc reporting, proactively evangelizing insights among key stakeholders.
Collaborate with cross-functional teams to identify root causes of customer issues and develop action plans to remediate and measure effectiveness.
Design and implement customer experience improvement initiatives that align with business objectives and priorities.
Bring insights and recommendations to the forefront of stakeholders and executives mindshare via engaging presentations.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to com.
To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: .
Experience working with customer experience platforms (e. g., Medallia, Qualtrics)
Background in digital or marketing analytics
Background in ecommerce and direct to consumer business and analytics
Familiarity with consumer electronics or retail business
Knowledge of predictive analytics or ML/AL techniques is a plus
Survey design and CX program management experience is a plus
Experience with statistical analytics techniques and using R or Python or a similar scripting language/tool for analysis
6+ years of experience in data analytics, including experience in customer feedback or survey analysis, statistical analysis, marketing analytics, data science, or related fields
3+ years of experience in customer experience or customer insights analytics
Proficiency in crafting compelling stories using multiple sources of data to provide actionable insights tailored to stakeholders needs and excellent data-led storytelling with the ability to convey complex insights to non-technical stakeholders
Experience creating reports, visualizations, and dashboards and communicating results and analyses to technical and non-technical audiences
Experience working with Customer Experience or Voice of Customer metrics (NPS, CSAT, etc.), surveys, and customer feedback
Strong analytical skills working with large datasets and statistical analysis methods; comfortable using SQL.
Proficiency in data visualization tools (e. g., Tableau, Power BI)
Cx Consultant
Posted 5 days ago
Job Viewed
Job Description
Together, we are enhancing the quality of life globally through design.
Join us and design your place with Stantec.
**Your Opportunity**
Stantec provides integrated engineering solutions to institutional, industrial, residential and commercial clients with a focus on transit, telecom, waste management, higher education and food/beverage facilities that require reliable and cost effective infrastructure for both new and retrofit solutions. The combined skills of our engineers, technicians and support personnel with their diverse backgrounds in design and construction provide clients with a team recognized as leaders in the field. Aside from the preferred locations listed, this position is open to any location with a Stantec office presence, for the right candidate.
**Your Key Responsibilities**
+ Participates in all phases of commissioning projects which may include a variety of complex features, including planning, scheduling, and coordination of work
+ Performs engineering design reviews, prepare commissioning scripts and reports, direct client-site testing and manage the training of on-site staff
+ Prepares equipment pre-start-up and start-up procedures; Development of standard operating procedures (SOP's) and Methods of Procedures (MOPs); Comprehensive Commissioning documentation
+ Prepares commissioning test procedures and reports
+ Develops and maintains commissioning logs, equipment checklists, and other tools to track commissioning projects
+ Prepares comprehensive reports; recommendations for optimizing building operations, functional checklists, list of deficiencies, equipment operation and maintenance manuals
+ Reviews design criteria, specifications, drawings, equipment submittal, and other documentation pertinent to commissioning
+ Participates in commissioning activity meetings
+ Interfaces with construction contractors, vendors, and testing technicians
+ Conducts tests and compile all testing procedure results
+ Integrate system testing, load Bank Testing, compilation of all testing procedure results
+ Develop and administers functional tests for various building Electrical systems, such as: UPS, Generator, Switchgears Power Distribution Units "
**Your Capabilities and Credentials**
+ Data Center / Mission Critical Experience is an asset
+ Previous experience working on a mission critical facility construction site a plus
+ Licensed PE or EIT in Electrical Discipline a plus
+ LEED AP accreditation a plus
+ CXA, AABC, ACG certification desired
+ Excellent communication skills, both written and verbal (this role requires heavy amount of writing, documentation, and client interaction)
+ High competency in technical writing, systems development and utilization
+ Experience using Microsoft Word, Excel, AutoCAD
+ Extensive knowledge of MEP systems and controls design, installation and operation a plus
+ This position will require domestic travel
+ Possess a valid driver's license with a good driving record
**Education and Experience**
+ Technical/Bachelor's Degree in Electrical Engineering, or accredited college or university a plus
+ Minimum 2 years of consulting engineering experience
This description is not a comprehensive listing of activities, duties or responsibilities that may be required of the employee and other duties, responsibilities and activities may be assigned or may be changed at any time with or without notice.
**About Stantec**
Stantec is a global leader in sustainable engineering, architecture, and environmental consulting. The diverse perspectives of our partners and interested parties drive us to think beyond what's previously been done on critical issues like climate change, digital transformation, and future-proofing our cities and infrastructure. We innovate at the intersection of community, creativity, and client relationships to advance communities everywhere, so that together we can redefine what's possible.
**Pay Transparency:** In compliance with pay transparency laws, pay ranges are provided for positions in locations where required. Please note, the final agreed upon compensation is based on individual education, qualifications, experience, and work location. At Stantec certain roles are bonus eligible.
**Benefits Summary:** Regular full-time and part-time employees (working at least 20 hours per week) have access to medical, dental, and vision plans, a wellness program, health saving accounts, flexible spending accounts, 401(k) plan, employee stock purchase program, life and accidental death & dismemberment (AD&D) insurance, short-term/long-term disability plans, emergency travel benefits, tuition reimbursement, professional membership fee coverage and paid family leave. Regular full-time and part-time employees will receive ten paid holidays in each calendar year. In addition, employees will be eligible to accrue vacation between 10 and 20 days per year and eligible for paid sick leave (and if more generous, in accordance with state and local law).
Temporary/casual employees have access to 401(k) plans, employee stock purchase program, and paid leave, in accordance with state and local law.
The benefits information listed above may not apply to union positions because benefits for such positions are governed by applicable collective bargaining agreements
**Primary Location:** United States | GA | Atlanta
**Organization:** BC-2805 Buildings-US Central & South BSS
**Employee Status:** Regular
**Travel:** Yes
**Schedule:** Full time
**Job Posting:** 16/06/2025 11:06:47
**Req ID:** REQ250001V9
Stantec provides equal employment opportunities to all qualified employees and applicants for future and current employment and prohibit discrimination on the grounds of race, colour, religion, sex, national origin, age, marital status, genetic information, disability, sexual orientation, gender identity or gender expression. We prohibit discrimination in decisions concerning recruitment, hiring, referral, promotion, compensation, fringe benefits, job training, terminations or any other condition of employment. Stantec is in compliance with laws and regulations and ensures equitable opportunities in all aspects of employment. At Stantec we are committed to ensuring our recruitment process is accessible to all. If you require reasonable adjustments to be made during the recruitment process then please inform a member of our Talent Acquisition team.
Cx Consultant
Posted 5 days ago
Job Viewed
Job Description
Together, we are enhancing the quality of life globally through design.
Join us and design your place with Stantec.
**Your Opportunity**
Stantec provides integrated engineering solutions to institutional, industrial, residential and commercial clients with a focus on transit, telecom, waste management, higher education and food/beverage facilities that require reliable and cost effective infrastructure for both new and retrofit solutions. The combined skills of our engineers, technicians and support personnel with their diverse backgrounds in design and construction provide clients with a team recognized as leaders in the field. Aside from the preferred locations listed, this position is open to any location with a Stantec office presence, for the right candidate.
**Your Key Responsibilities**
+ Participates in all phases of commissioning projects which may include a variety of complex features, including planning, scheduling, and coordination of work
+ Performs engineering design reviews, prepare commissioning scripts and reports, direct client-site testing and manage the training of on-site staff
+ Prepares equipment pre-start-up and start-up procedures; Development of standard operating procedures (SOP's) and Methods of Procedures (MOPs); Comprehensive Commissioning documentation
+ Prepares commissioning test procedures and reports
+ Develops and maintains commissioning logs, equipment checklists, and other tools to track commissioning projects
+ Prepares comprehensive reports; recommendations for optimizing building operations, functional checklists, list of deficiencies, equipment operation and maintenance manuals
+ Reviews design criteria, specifications, drawings, equipment submittal, and other documentation pertinent to commissioning
+ Participates in commissioning activity meetings
+ Interfaces with construction contractors, vendors, and testing technicians
+ Conducts tests and compile all testing procedure results
+ Integrate system testing, load Bank Testing, compilation of all testing procedure results
+ Develop and administers functional tests for various building Electrical systems, such as: UPS, Generator, Switchgears Power Distribution Units "
**Your Capabilities and Credentials**
+ Data Center / Mission Critical Experience is an asset
+ Previous experience working on a mission critical facility construction site a plus
+ Licensed PE or EIT in Electrical Discipline a plus
+ LEED AP accreditation a plus
+ CXA, AABC, ACG certification desired
+ Excellent communication skills, both written and verbal (this role requires heavy amount of writing, documentation, and client interaction)
+ High competency in technical writing, systems development and utilization
+ Experience using Microsoft Word, Excel, AutoCAD
+ Extensive knowledge of MEP systems and controls design, installation and operation a plus
+ This position will require domestic travel
+ Possess a valid driver's license with a good driving record
**Education and Experience**
+ Technical/Bachelor's Degree in Electrical Engineering, or accredited college or university a plus
+ Minimum 2 years of consulting engineering experience
This description is not a comprehensive listing of activities, duties or responsibilities that may be required of the employee and other duties, responsibilities and activities may be assigned or may be changed at any time with or without notice.
**About Stantec**
Stantec is a global leader in sustainable engineering, architecture, and environmental consulting. The diverse perspectives of our partners and interested parties drive us to think beyond what's previously been done on critical issues like climate change, digital transformation, and future-proofing our cities and infrastructure. We innovate at the intersection of community, creativity, and client relationships to advance communities everywhere, so that together we can redefine what's possible.
**Pay Transparency:** In compliance with pay transparency laws, pay ranges are provided for positions in locations where required. Please note, the final agreed upon compensation is based on individual education, qualifications, experience, and work location. At Stantec certain roles are bonus eligible.
**Benefits Summary:** Regular full-time and part-time employees (working at least 20 hours per week) have access to medical, dental, and vision plans, a wellness program, health saving accounts, flexible spending accounts, 401(k) plan, employee stock purchase program, life and accidental death & dismemberment (AD&D) insurance, short-term/long-term disability plans, emergency travel benefits, tuition reimbursement, professional membership fee coverage and paid family leave. Regular full-time and part-time employees will receive ten paid holidays in each calendar year. In addition, employees will be eligible to accrue vacation between 10 and 20 days per year and eligible for paid sick leave (and if more generous, in accordance with state and local law).
Temporary/casual employees have access to 401(k) plans, employee stock purchase program, and paid leave, in accordance with state and local law.
The benefits information listed above may not apply to union positions because benefits for such positions are governed by applicable collective bargaining agreements
**Primary Location:** United States | GA | Atlanta
**Organization:** BC-2805 Buildings-US Central & South BSS
**Employee Status:** Regular
**Travel:** Yes
**Schedule:** Full time
**Job Posting:** 16/06/2025 11:06:47
**Req ID:** REQ250001V9
Stantec provides equal employment opportunities to all qualified employees and applicants for future and current employment and prohibit discrimination on the grounds of race, colour, religion, sex, national origin, age, marital status, genetic information, disability, sexual orientation, gender identity or gender expression. We prohibit discrimination in decisions concerning recruitment, hiring, referral, promotion, compensation, fringe benefits, job training, terminations or any other condition of employment. Stantec is in compliance with laws and regulations and ensures equitable opportunities in all aspects of employment. At Stantec we are committed to ensuring our recruitment process is accessible to all. If you require reasonable adjustments to be made during the recruitment process then please inform a member of our Talent Acquisition team.
Engineering Manager, CX
Posted today
Job Viewed
Job Description
Ready to be pushed beyond what you think youre capable of?
At Coinbase, our mission is to increase economic freedom in the world. Its a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform and with it, the future global financial system.
To achieve our mission, were seeking a very specific candidate. We want someone who is passionate about our mission and who believes in the power of crypto and blockchain technology to update the financial system. We want someone who is eager to leave their mark on the world, who relishes the pressure and privilege of working with high caliber colleagues, and who actively seeks feedback to keep leveling up. We want someone who will run towards, not away from, solving the companys hardest problems.
Our work culture is intense and isnt for everyone. But if you want to build the future alongside others who excel in their disciplines and expect the same from you, theres no better place to be.
While many roles at Coinbase are remote-first, we are not remote-only. In-person participation is required throughout the year. Team and company-wide offsites are held multiple times annually to foster collaboration, connection, and alignment. Attendance is expected and fully supported.
Team - The Agent Productivity Tools (APT) organization is a vital part of Coinbases Enterprise Applications and Architecture org, Our mission of build a unified and secure compliance platform that leverages cutting edge technology supplemented by human expertise to proactively surface, investigate, and prevent illicit financial activities, enhancing agent productivity, reducing user friction, and supporting the Coinbase goal of bringing a billion users on chain.* *The APT organization is responsible for building the customer experience platforms that streamlines the customer service and compliance processes with innovative services, tools and applications that improve the efficiency and effectiveness of CX agents
Role - We would like to add an Engineering Manager to help extend our platform at Coinbase in supporting Coinbases goals of improving security, compliance, and cost. You will be joining an agile and tight-knit team that is focused on delivering value. We are seeking individuals who thrive in a continuous learning and high level of ownership environment.
What youll be doing (ie. job duties): **
Wear multiple hats of Customer Experience, CX Agent Experience and Technology leader to deliver secure, scalable and efficient compliance tools.
Collaborate with third-party vendors to evaluate innovative solutions, driving build-vs-buy decisions that enable Coinbase to iterate quickly and leverage industry innovation.
Build and manage an engineering team and guide the development of essential product features and underlying infrastructure.
Coach your direct reports to have a positive impact on the organization and chart a fulfilling career path.
Collaborate with engineers, designers, product managers, cross-org stakeholders and senior leadership to turn our vision into a tangible roadmap every quarter.
Collaborate with Product and Engineering to break down complex projects into smaller pieces and iterate on their design and implementation.
Be a thoughtful technical voice and support your team in making diligent architectural decisions.
Work with our talent organization to source and hire amazing engineers who will expand the Coinbase culture and product.
Contribute to owning and delivering processes that drive engineering quality and meet our engineering SLAs.
Create an environment where innovative ideas are regularly generated, vetted, and transformed into action.
Foresee potential issues before they arise and adapt their own approach, working within constraints to avoid adverse impact.
Communicate across the company to technical and non-technical leaders with ease via weekly and monthly program updates.
Quickly distill complex technical themes so that an entry level, non-tech team member can understand them.
What we look for in you (ie. job requirements): **
At least 5 years of experience in software engineering.
You know what high quality code and software engineering processes look like and know how to foster an environment that creates them.
Execution focused with an ability to navigate ambiguity.
Ability to do both long term thinking and short term planning.
Experience creating, delivering, and operating multi-tenanted, distributed systems at scale.
Passion for human interface tools, ensuring they are efficient, effective, and enhance overall user experience.
Passion for building an open financial system that brings the world together
Strong agile mindset, able to orchestrate technical resources in a resource challenged environment
Proven ability to build order out of chaos, with minimal guidance
Create and maintain foundational infrastructure libraries utilized by every engineering team in production (e.g., Coinbase Server Framework (CSF), rate limiters, memcached / MongoDB clients, circuit breakers, observability integration, etc.)
Experience in AWS, Kubernetes, Terraform, CircleCI, BuildKite or similar
Experience in any two of SQL/NoSQL DBs, gRPC, GraphQL, Kafka, MQ
Proficiency in Ruby or Golang
Nice to haves:
Have previous experience at a fast paced, high growth stage internet/software company
Embodies our values: Positive energy, continuous learning, clear communication, efficient execution, and commitment to building an inclusive environment
Offshore resource management experience
Position ID: P67492
Pay Transparency Notice: Depending on your work location, the target annual salary for this position can range as detailed below. Full time offers from Coinbase also include target bonus + target equity + benefits (including medical, dental, vision and 401(k)).
Pay Range:
$186,065$218,900 USD
Please be advised that each candidate may submit a maximum of four applications within any 30-day period. We encourage you to carefully evaluate how your skills and interests align with Coinbase's roles before applying.
Commitment to Equal Opportunity
Coinbase is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law. Coinbase will also consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state and local law. For US applicants, you may view the Employee Rights and the Know Your Rights notices by clicking on their corresponding links. Additionally, Coinbase participates in the E-Verify program in certain locations, as required by law.
Coinbase is also committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please contact us at accommodations(at)coinbase.com to let us know the nature of your request and your contact information. For quick access to screen reading technology compatible with this site click here to download a free compatible screen reader (free step by step tutorial can be found here).
Global Data Privacy Notice for Job Candidates and Applicants
Depending on your location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available here. By submitting your application, you are agreeing to our use and processing of your data as required. For US applicants only, by submitting your application you are agreeing to arbitration of disputes as outlined here.
AI Disclosure
For select roles, Coinbase is piloting an AI tool based on machine learning technologies to conduct initial screening interviews to qualified applicants. The tool simulates realistic interview scenarios and engages in dynamic conversation. A human recruiter will review your interview responses, provided in the form of a voice recording and/or transcript, to assess them against the qualifications and characteristics outlined in the job description.
For select roles, Coinbase is also piloting an AI interview intelligence platform to transcribe and summarize interview notes, allowing our interviewers to fully focus on you as the candidate.
The above pilots are for testing purposes and Coinbase will not use AI to make decisions impacting employment . To request a reasonable accommodation due to disability, please contact
Engineering Manager, CX
Posted today
Job Viewed
Job Description
Engineering Manager, CX at Coinbase in Boise, Idaho, United States Job Description Ready to be pushed beyond what you think youre capable of? At Coinbase, our mission is to increase economic freedom in the world. Its a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform - and with it, the future global financial system. To achieve our mission, were seeking a very specific candidate. We want someone who is passionate about our mission and who believes in the power of crypto and blockchain technology to update the financial system. We want someone who is eager to leave their mark on the world, who relishes the pressure and privilege of working with high caliber colleagues, and who actively seeks feedback to keep leveling up. We want someone who will run towards, not away from, solving the companys hardest problems. Our is intense and isnt for everyone. But if you want to build the future alongside others who excel in their disciplines and expect the same from you, theres no better place to be. While many roles at Coinbase are remote-first, we are not remote-only. In-person participation is required throughout the year. Team and company-wide offsites are held multiple times annually to foster collaboration, connection, and alignment. Attendance is expected and fully supported. Team - The Agent Productivity Tools (APT) organization is a vital part of Coinbases Enterprise Applications and Architecture org, Our mission of build a unified and secure compliance platform that leverages cutting edge technology supplemented by human expertise to proactively surface, investigate, and prevent illicit financial activities, enhancing agent productivity, reducing user friction, and supporting the Coinbase goal of bringing a billion users on chain. The APT organization is responsible for building the customer experience platforms that streamlines the customer service and compliance processes with innovative services, tools and applications that improve the efficiency and effectiveness of CX agents Role - We would like to add an Engineering Manager to help extend our platform at Coinbase in supporting Coinbases goals of improving security, compliance, and cost. You will be joining an agile and tight-knit team that is focused on delivering value. We are seeking individuals who thrive in a continuous learning and high level of ownership environment. What youll be doing (ie. job duties): Wear multiple hats of Customer Experience, CX Agen To view full details and how to apply, please login or create a Job Seeker account
Engineering Manager, CX
Posted today
Job Viewed
Job Description
Ready to be pushed beyond what you think you're capable of? At Coinbase, our mission is to increase economic freedom in the world. It's a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform and with it, the future global financial system. To achieve our mission, we're seeking a very specific candidate. We want someone who is passionate about our mission and who believes in the power of crypto and blockchain technology to update the financial system. We want someone who is eager to leave their mark on the world, who relishes the pressure and privilege of working with high caliber colleagues, and who actively seeks feedback to keep leveling up. We want someone who will run towards, not away from, solving the company's hardest problems. Our work culture is intense and isn't for everyone. But if you want to build the future alongside others who excel in their disciplines and expect the same from you, there's no better place to be. While many roles at Coinbase are remote-first, we are not remote-only. In-person participation is required throughout the year. Team and company-wide offsites are held multiple times annually to foster collaboration, connection, and alignment. Attendance is expected and fully supported.
The Agent Productivity Tools (APT) organization is a vital part of Coinbase's Enterprise Applications and Architecture org. Our mission is to build a unified and secure compliance platform that leverages cutting edge technology supplemented by human expertise to proactively surface, investigate, and prevent illicit financial activities, enhancing agent productivity, reducing user friction, and supporting the Coinbase goal of bringing a billion users on chain.
The APT organization is responsible for building the customer experience platforms that streamlines the customer service and compliance processes with innovative services, tools and applications that improve the efficiency and effectiveness of CX agents.
RoleWe would like to add an Engineering Manager to help extend our platform at Coinbase in supporting Coinbase's goals of improving security, compliance, and cost. You will be joining an agile and tight-knit team that is focused on delivering value. We are seeking individuals who thrive in a continuous learning and high level of ownership environment.
What You'll Be DoingWear multiple hats of customer experience, CX agent experience and technology leader to deliver secure, scalable and efficient compliance tools. Collaborate with third-party vendors to evaluate innovative solutions, driving build-vs-buy decisions that enable Coinbase to iterate quickly and leverage industry innovation. Build and manage an engineering team and guide the development of essential product features and underlying infrastructure. Coach your direct reports to have a positive impact on the organization and chart a fulfilling career path. Collaborate with engineers, designers, product managers, cross-org stakeholders and senior leadership to turn our vision into a tangible roadmap every quarter. Collaborate with product and engineering to break down complex projects into smaller pieces and iterate on their design and implementation. Be a thoughtful technical voice and support your team in making diligent architectural decisions. Work with our talent organization to source and hire amazing engineers who will expand the Coinbase culture and product. Contribute to owning and delivering processes that drive engineering quality and meet our engineering SLAs. Create an environment where innovative ideas are regularly generated, vetted, and transformed into action. Foresee potential issues before they arise and adapt their own approach, working within constraints to avoid adverse impact. Communicate across the company to technical and non-technical leaders with ease via weekly and monthly program updates. Quickly distill complex technical themes so that an entry level, non-tech team member can understand them.
What We Look For In YouAt least 5 years of experience in software engineering. You know what high quality code and software engineering processes look like and know how to foster an environment that creates them. Execution focused with an ability to navigate ambiguity. Ability to do both long term thinking and short term planning. Experience creating, delivering, and operating multi-tenanted, distributed systems at scale. Passion for human interface tools, ensuring they are efficient, effective, and enhance overall user experience. Passion for building an open financial system that brings the world together. Strong agile mindset, able to orchestrate technical resources in a resource challenged environment. Proven ability to build order out of chaos, with minimal guidance. Create and maintain foundational infrastructure libraries utilized by every engineering team in production (e.g., Coinbase Server Framework (CSF), rate limiters, memcached / MongoDB clients, circuit breakers, observability integration, etc.). Experience in AWS, Kubernetes, Terraform, CircleCI, BuildKite or similar. Experience in any two of SQL/NoSQL DBs, gRPC, GraphQL, Kafka, MQ. Proficiency in Ruby or Golang.
Nice to haves:
- Have previous experience at a fast paced, high growth stage internet/software company
- Embodies our values: positive energy, continuous learning, clear communication, efficient execution, and commitment to building an inclusive environment
- Offshore resource management experience
Pay Transparency Notice: Depending on your work location, the target annual salary for this position can range as detailed below. Full time offers from Coinbase also include target bonus + target equity + benefits (including medical, dental, vision and 401(k)).
Pay Range: $186,065$218,900 USD
Engineering Manager, CX
Posted today
Job Viewed
Job Description
Ready to be pushed beyond what you think you're capable of? At Coinbase, our mission is to increase economic freedom in the world. It's a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform and with it, the future global financial system. To achieve our mission, we're seeking a very specific candidate. We want someone who is passionate about our mission and who believes in the power of crypto and blockchain technology to update the financial system. We want someone who is eager to leave their mark on the world, who relishes the pressure and privilege of working with high caliber colleagues, and who actively seeks feedback to keep leveling up. We want someone who will run towards, not away from, solving the company's hardest problems. Our work culture is intense and isn't for everyone. But if you want to build the future alongside others who excel in their disciplines and expect the same from you, there's no better place to be. While many roles at Coinbase are remote-first, we are not remote-only. In-person participation is required throughout the year. Team and company-wide offsites are held multiple times annually to foster collaboration, connection, and alignment. Attendance is expected and fully supported.
Team - The Agent Productivity Tools (APT) organization is a vital part of Coinbase's Enterprise Applications and Architecture org. Our mission of building a unified and secure compliance platform that leverages cutting edge technology supplemented by human expertise to proactively surface, investigate, and prevent illicit financial activities, enhancing agent productivity, reducing user friction, and supporting the Coinbase goal of bringing a billion users on chain.
The APT organization is responsible for building the customer experience platforms that streamline the customer service and compliance processes with innovative services, tools and applications that improve the efficiency and effectiveness of CX agents.
Role - We would like to add an Engineering Manager to help extend our platform at Coinbase in supporting Coinbase's goals of improving security, compliance, and cost. You will be joining an agile and tight-knit team that is focused on delivering value. We are seeking individuals who thrive in a continuous learning and high level of ownership environment.
What you'll be doing:
- Wear multiple hats of customer experience, CX agent experience and technology leader to deliver secure, scalable and efficient compliance tools.
- Collaborate with third-party vendors to evaluate innovative solutions, driving build-vs-buy decisions that enable Coinbase to iterate quickly and leverage industry innovation.
- Build and manage an engineering team and guide the development of essential product features and underlying infrastructure.
- Coach your direct reports to have a positive impact on the organization and chart a fulfilling career path.
- Collaborate with engineers, designers, product managers, cross-org stakeholders and senior leadership to turn our vision into a tangible roadmap every quarter.
- Collaborate with product and engineering to break down complex projects into smaller pieces and iterate on their design and implementation.
- Be a thoughtful technical voice and support your team in making diligent architectural decisions.
- Work with our talent organization to source and hire amazing engineers who will expand the Coinbase culture and product.
- Contribute to owning and delivering processes that drive engineering quality and meet our engineering SLAs.
- Create an environment where innovative ideas are regularly generated, vetted, and transformed into action.
- Foresee potential issues before they arise and adapt their own approach, working within constraints to avoid adverse impact.
- Communicate across the company to technical and non-technical leaders with ease via weekly and monthly program updates.
- Quickly distill complex technical themes so that an entry level, non-tech team member can understand them.
What we look for in you:
- At least 5 years of experience in software engineering.
- You know what high quality code and software engineering processes look like and know how to foster an environment that creates them.
- Execution focused with an ability to navigate ambiguity.
- Ability to do both long term thinking and short term planning.
- Experience creating, delivering, and operating multi-tenanted, distributed systems at scale.
- Passion for human interface tools, ensuring they are efficient, effective, and enhance overall user experience.
- Passion for building an open financial system that brings the world together.
- Strong agile mindset, able to orchestrate technical resources in a resource challenged environment.
- Proven ability to build order out of chaos, with minimal guidance.
- Create and maintain foundational infrastructure libraries utilized by every engineering team in production (e.g., Coinbase Server Framework (CSF), rate limiters, memcached / MongoDB clients, circuit breakers, observability integration, etc.)
- Experience in AWS, Kubernetes, Terraform, CircleCI, BuildKite or similar.
- Experience in any two of SQL/NoSQL DBs, gRPC, GraphQL, Kafka, MQ.
- Proficiency in Ruby or Golang.
- Nice to haves:
- Have previous experience at a fast paced, high growth stage internet/software company.
- Embodies our values: positive energy, continuous learning, clear communication, efficient execution, and commitment to building an inclusive environment.
- Offshore resource management experience.
Position ID: P67492
Pay Transparency Notice: Depending on your work location, the target annual salary for this position can range as detailed below. Full time offers from Coinbase also include target bonus + target equity + benefits (including medical, dental, vision and 401(k)).
Pay Range: $186,065$218,900 USD
Commitment to Equal Opportunity: Coinbase is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law. Coinbase will also consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state and local law.
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Engineering Manager, CX
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Ready to be pushed beyond what you think youre capable of?
At Coinbase, our mission is to increase economic freedom in the world. Its a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform and with it, the future global financial system.
To achieve our mission, were seeking a very specific candidate. We want someone who is passionate about our mission and who believes in the power of crypto and blockchain technology to update the financial system. We want someone who is eager to leave their mark on the world, who relishes the pressure and privilege of working with high caliber colleagues, and who actively seeks feedback to keep leveling up. We want someone who will run towards, not away from, solving the companys hardest problems.
Our work culture is intense and isnt for everyone. But if you want to build the future alongside others who excel in their disciplines and expect the same from you, theres no better place to be.
While many roles at Coinbase are remote-first, we are not remote-only. In-person participation is required throughout the year. Team and company-wide offsites are held multiple times annually to foster collaboration, connection, and alignment. Attendance is expected and fully supported.
Team - The Agent Productivity Tools (APT) organization is a vital part of Coinbases Enterprise Applications and Architecture org, Our mission of build a unified and secure compliance platform that leverages cutting edge technology supplemented by human expertise to proactively surface, investigate, and prevent illicit financial activities, enhancing agent productivity, reducing user friction, and supporting the Coinbase goal of bringing a billion users on chain.* *The APT organization is responsible for building the customer experience platforms that streamlines the customer service and compliance processes with innovative services, tools and applications that improve the efficiency and effectiveness of CX agents
Role - We would like to add an Engineering Manager to help extend our platform at Coinbase in supporting Coinbases goals of improving security, compliance, and cost. You will be joining an agile and tight-knit team that is focused on delivering value. We are seeking individuals who thrive in a continuous learning and high level of ownership environment.
What youll be doing (ie. job duties): **
Wear multiple hats of Customer Experience, CX Agent Experience and Technology leader to deliver secure, scalable and efficient compliance tools.
Collaborate with third-party vendors to evaluate innovative solutions, driving build-vs-buy decisions that enable Coinbase to iterate quickly and leverage industry innovation.
Build and manage an engineering team and guide the development of essential product features and underlying infrastructure.
Coach your direct reports to have a positive impact on the organization and chart a fulfilling career path.
Collaborate with engineers, designers, product managers, cross-org stakeholders and senior leadership to turn our vision into a tangible roadmap every quarter.
Collaborate with Product and Engineering to break down complex projects into smaller pieces and iterate on their design and implementation.
Be a thoughtful technical voice and support your team in making diligent architectural decisions.
Work with our talent organization to source and hire amazing engineers who will expand the Coinbase culture and product.
Contribute to owning and delivering processes that drive engineering quality and meet our engineering SLAs.
Create an environment where innovative ideas are regularly generated, vetted, and transformed into action.
Foresee potential issues before they arise and adapt their own approach, working within constraints to avoid adverse impact.
Communicate across the company to technical and non-technical leaders with ease via weekly and monthly program updates.
Quickly distill complex technical themes so that an entry level, non-tech team member can understand them.
What we look for in you (ie. job requirements): **
At least 5 years of experience in software engineering.
You know what high quality code and software engineering processes look like and know how to foster an environment that creates them.
Execution focused with an ability to navigate ambiguity.
Ability to do both long term thinking and short term planning.
Experience creating, delivering, and operating multi-tenanted, distributed systems at scale.
Passion for human interface tools, ensuring they are efficient, effective, and enhance overall user experience.
Passion for building an open financial system that brings the world together
Strong agile mindset, able to orchestrate technical resources in a resource challenged environment
Proven ability to build order out of chaos, with minimal guidance
Create and maintain foundational infrastructure libraries utilized by every engineering team in production (e.g., Coinbase Server Framework (CSF), rate limiters, memcached / MongoDB clients, circuit breakers, observability integration, etc.)
Experience in AWS, Kubernetes, Terraform, CircleCI, BuildKite or similar
Experience in any two of SQL/NoSQL DBs, gRPC, GraphQL, Kafka, MQ
Proficiency in Ruby or Golang
Nice to haves:
Have previous experience at a fast paced, high growth stage internet/software company
Embodies our values: Positive energy, continuous learning, clear communication, efficient execution, and commitment to building an inclusive environment
Offshore resource management experience
Position ID: P67492
Pay Transparency Notice: Depending on your work location, the target annual salary for this position can range as detailed below. Full time offers from Coinbase also include target bonus + target equity + benefits (including medical, dental, vision and 401(k)).
Pay Range:
$186,065$218,900 USD
Please be advised that each candidate may submit a maximum of four applications within any 30-day period. We encourage you to carefully evaluate how your skills and interests align with Coinbase's roles before applying.
Commitment to Equal Opportunity
Coinbase is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law. Coinbase will also consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state and local law. For US applicants, you may view the Employee Rights and the Know Your Rights notices by clicking on their corresponding links. Additionally, Coinbase participates in the E-Verify program in certain locations, as required by law.
Coinbase is also committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please contact us at accommodations(at)coinbase.com to let us know the nature of your request and your contact information. For quick access to screen reading technology compatible with this site click here to download a free compatible screen reader (free step by step tutorial can be found here).
Global Data Privacy Notice for Job Candidates and Applicants
Depending on your location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available here. By submitting your application, you are agreeing to our use and processing of your data as required. For US applicants only, by submitting your application you are agreeing to arbitration of disputes as outlined here.
AI Disclosure
For select roles, Coinbase is piloting an AI tool based on machine learning technologies to conduct initial screening interviews to qualified applicants. The tool simulates realistic interview scenarios and engages in dynamic conversation. A human recruiter will review your interview responses, provided in the form of a voice recording and/or transcript, to assess them against the qualifications and characteristics outlined in the job description.
For select roles, Coinbase is also piloting an AI interview intelligence platform to transcribe and summarize interview notes, allowing our interviewers to fully focus on you as the candidate.
The above pilots are for testing purposes and Coinbase will not use AI to make decisions impacting employment . To request a reasonable accommodation due to disability, please contact
#J-18808-LjbffrCX Product Manager
Posted today
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Job Description
Alternate Locations: Charlotte, NC; Fort Wayne, IN; Greensboro, NC; Omaha, NE; Radnor, PA Work Arrangement: Hybrid Preferred: Preferred employee will work 3 days a week in a Lincoln office Relocation assistance: is not available for this opportunity. The Role at a Glance As a CX Product Manager on the Financial Wellness team, you would play a critical role developing the financial wellness strategy and shaping our roadmap. You will have the opportunity to develop the new financial wellness marketplace, influence the financial wellness experience, collaborate with teams across the organization and contribute to the continued enhancement of WellnessPATH guidance tool.
What You'll Be Doing- Maintains knowledge on current and emerging financial wellness products, trends and solutions, assesses the impact, and collaborates with the organization to launch new products and solutions
- Defines the vision and success measures for prioritized product offering(s) in collaboration with key business stakeholders, outside vendor partners and peers
- Conduct research for suitable vendors and assess product offerings, services, negotiate price, and determine best solution recommendations based on product quality, customer need, and pricing
- Manage products and services to meet revenue and expense objectives
- Advocates for focus on the customer experience to enable the business to meaningfully differentiate from competitors
- Drives complex assignments, projects, and/or initiatives to build and enhance financial wellness products and services
- Develop and manage roadmap for products and services addressing the needs of Lincoln's customers
- Leverage Agile techniques to prototype experiences & business models, validate customer feedback, and continuously innovate and improve the customer experience
Must Haves: 3-5+ years of demonstrated experience in customer experience/engagement, vendor or relationship management, or similar role related to the specific responsibilities of this position Passion for customers and creating engaging, satisfying customer experiences Knowledge in the areas of cultural transformation, training, innovation, and customer experience Strong interpersonal/collaboration skills; ability to influence/work with people across multiple disciplines and diverse teams to achieve results Strong analytical, strategic, problem solving, and organizational skills Strong oral and written communication skills; ability to establish credibility with senior audiences Flexibility to perform in lead or support roles, depending on project Ability to leverage Agile techniques and "test and learn" approaches to prototype experiences, validate customer feedback, and continuously innovate and improve the customer experience 4 Year/Bachelor's degree or equivalent work experience Nice to Haves: Strong knowledge of Financial Wellness product and solutions Strong knowledge of Group benefit experience Working Agile experience Strategy, consulting, and/or change management experience Working knowledge of Lincoln's Financial Wellness program and WellnessPATH capabilities Knowledge of Wellness Industry best practices and business operations Proven experience with journey maps/roadmaps
Application Deadline Applications for this position will be accepted through August 15th, 2025, subject to earlier closure due to applicant volume
What's It Like To Work Here?At Lincoln Financial, we love what we do. We make meaningful contributions each and every day to empower our customers to take charge of their lives. Working alongside dedicated and talented colleagues, we build fulfilling careers and stronger communities through a company that values our unique perspectives, insights and contributions and invests in programs that empower each of us to take charge of our own future.
What's In It For You:- Clearly defined career tracks and job levels, along with associated behaviors for each of Lincoln's core values and leadership attributes
- Leadership development and virtual training opportunities
- PTO/parental leave
- Competitive 401K and employee benefits
- Free financial counseling, health coaching and employee assistance program
- Tuition assistance program
- Work arrangements that work for you
- Effective productivity/technology tools and training
The pay range for this position is $69,000 - $124,600 with anticipated pay for new hires between the minimum and midpoint of the range and could vary above and below the listed range as permitted by applicable law. Pay is based on non-discriminatory factors including but not limited to work experience, education, location, licensure requirements, proficiency and qualifications required for the role. The base pay is just one component of Lincoln's total rewards package for employees. In addition, the role may be eligible for the Annual Incentive Program, which is discretionary and based on the performance of the company, business unit and individual. Other rewards may include long-term incentives, sales incentives and Lincoln's standard benefits package.
About The CompanyLincoln Financial (NYSE: LNC) helps people to confidently plan for their version of a successful future. We focus on identifying a clear path to financial security, with products including annuities, life insurance, group protection, and retirement plan services. With our 120-year track record of expertise and integrity, millions of customers trust our solutions and service to help put their goals in reach. Lincoln Financial Distributors, a broker-dealer, is the wholesale distribution organization of Lincoln Financial. Lincoln Financial is the marketing name for Lincoln Financial Corporation and its affiliates including The Lincoln National Life Insurance Company, Fort Wayne, IN, and Lincoln Life & Annuity Company of New York, Syracuse, NY. Lincoln Financial affiliates, their distributors, and their respective employees, representatives and/or insurance agents do not provide tax, accounting or legal advice. Lincoln is committed to creating an inclusive environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
Follow us on Facebook, X, LinkedIn, Instagram, and YouTube. For the latest company news, visit our newsroom.
Be Aware of Fraudulent Recruiting Activities If you are interested in a career at Lincoln, we encourage you to review our current openings and apply on our website. Lincoln values the privacy and security of every applicant and urges all applicants to diligently protect their sensitive personal information from scams targeting job seekers. These scams can take many forms including fake employment applications, bogus interviews and falsified offer letters. Lincoln will not ask applicants to provide their social security numbers, date of birth, bank account information or other sensitive information in job applications. Additionally, our recruiters do not communicate with applicants through free e-mail accounts or conduct interviews utilizing video chat rooms. We will never ask applicants to provide payment during the hiring process or extend an offer without conducting a phone, live video or in-person interview. Please contact Lincoln's fraud team at if you encounter a recruiter or see a job opportunity that seems suspicious.
Additional Information This position may be subject to Lincoln's Political Contribution Policy. An offer of employment may be contingent upon disclosing to Lincoln the details of certain political contributions. Lincoln may decline to extend an offer or terminate employment for this role if it determines political contributions made could have an adverse impact on Lincoln's current or future business interests, misrepresentations were made, or for failure to fully disclose applicable political contributions and or fundraising activities. Any unsolicited resumes or candidate profiles submitted through our web site or to personal e-mail accounts of employees of Lincoln Financial are considered property of Lincoln Financial and are not subject to payment of agency fees. Lincoln Financial ("Lincoln" or "the Company") is an Equal Opportunity employer and, as such, is committed in policy and practice to recruit, hire, compensate, train and promote, in all job classifications, without regard to race, color, religion, sex, age, national origin or disability. Opportunities throughout Lincoln are available to employees and applicants are evaluated on the basis of job qualifications. If you are a person with a disability that impedes your ability to express your interest for a position through our online application process, or require TTY/TDD assistance, contact us by calling . This Employer Participates in E-Verify. See the E-Verify ( notices. Este Empleador Participa en E-Verify. Ver el E-Verify ( avisos. Lincoln Financial Group ("LFG") is an Equal Opportunity employer and, as such, is committed in policy and practice to recruit, hire, compensate, train and promote, in all job classifications, without regard to race, color, religion, sex (including pregnancy), age, national origin, disability, sexual orientation, gender identity and expression, veterans status, or genetic information. Opportunities throughout LFG are available to employees and applicants and are evaluated on the basis of job qualifications. We have a drug free work environment and we perform pre-employment substance abuse testing.