3,112 Cx Strategy jobs in the United States

As the Merchant Services Commercialization CX (Client Experience) Strategy Vice President,, you will work to present the current state of the end to end client experience, partner closely with internal Product/Sales teams and gather direct customer feedback to recommend more optimal user flows.

Merchant Services is the global payment processing business for JPMorgan Chase & Co processing over $2.2 Trillion in annual transaction volume. Merchant Services is a leading providers of payment, fraud, and data security for companies of all sizes and is engaging in a multi-year international expansion, platform modernization. The candidate is a strategic and analytical leader and is passionate about delivering solutions to clients. The candidate should have experience facilitating and influencing product, sales, and technology transformations. The candidate should possess an understanding of how corporations leverage payments and fintech services to manage and grow their business.

Job responsibilities

• Conducts comprehensive pricing analysis to evaluate market trends, competitor pricing strategies, and client behavior
• Performs market research to understand the local needs and requirements for product improvements
• Develops and maintains a deep understanding of our products and services to effectively tailor collateral to specific markets
• Communicates regulatory guidelines to Product Managers to ensure our products meet risk and compliance requirements and are delivered on time
• Advises on the available standards, methods, tools, and applications relevant to the regulatory environment to ensure our products meet all necessary risk and compliance checks
• Map out the current merchant journey by conducting UX research, including surveys, in-depth interviews and ethnographic studies (how are our clients interacting with our technical assets)
• Understand user behavior, pain points & competitive user experience gaps in our client offerings.
• Conduct competitive research to understand market expectations; Make recommendations on improved user flows by mapping out more optimal journeys and identifying key gaps from current state
• Own the ongoing optimization and iteration of our merchant experience from onboarding to ongoing management; Identify UX friction in our end to end workflows including client onboarding, internal reporting, API integrations, and different platforms to drive technical improvements we need to make to our products
• Set up ongoing feedback collection across the full Commerce suite of platforms, products, and different APIs to inform product changes
• Create success metrics and roles and responsibilities for execution

Required qualifications, capabilities, and skills

• 5+ years of experience or equivalent expertise in Product, Technology, or Project Management
• Strong understanding of risk management and controls, regional and local nuances, and governance requirements
• Proven ability to comprehend and interpret market regulatory requirements to confirm and secure required market approvals and operational requirements
• Proficiency in Microsoft Word, Excel, and PowerPoint
• Proficiency in user flow mapping tools such as Figma and Lucid
• Strong communication skills and ability to explain product intricacies to non-technical stakeholders

Preferred qualifications, capabilities, and skills

• Product experience in more tech-forward environments and direct experience driving Client Experience strongly preferred
• Commercial industry experience

FEDERAL DEPOSIT INSURANCE ACT:

This position is subject to Section 19 of the Federal Deposit Insurance Act. As such, an employment offer for this position is contingent on JPMorganChase's review of criminal conviction history, including pretrial diversions or program entries.

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

Base Pay/Salary
Brooklyn,NY $22,550.00 - 201,000.00 / year; Palo Alto,CA 122,550.00 - 201,000.00 / year; Chicago,IL 109,250.00 - 177,500.00 / year; Jersey City,NJ 122,550.00 - 201,000.00 / year

Ready to be pushed beyond what you think you're capable of?
At Coinbase, our mission is to increase economic freedom in the world. It's a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform - and with it, the future global financial system.
To achieve our mission, we're seeking a very specific candidate. We want someone who is passionate about our mission and who believes in the power of crypto and blockchain technology to update the financial system. We want someone who is eager to leave their mark on the world, who relishes the pressure and privilege of working with high caliber colleagues, and who actively seeks feedback to keep leveling up. We want someone who will run towards, not away from, solving the company's hardest problems.
Our is intense and isn't for everyone. But if you want to build the future alongside others who excel in their disciplines and expect the same from you, there's no better place to be.
While many roles at Coinbase are remote-first, we are not remote-only. In-person participation is required throughout the year. Team and company-wide offsites are held multiple times annually to foster collaboration, connection, and alignment. Attendance is expected and fully supported.
As part of the Customer Experience organization, the Vendor Strategy & Site Operations team is responsible for Customer Experience vendor strategy, third-party and captive site lifecycle governance, security compliance standards, and financial planning. We are seeking a highly motivated individual with experience in operations, contract management, and vendor governance to support our growing team. The ideal candidate is a strong communicator with experience developing and launching operational processes, partnering cross-functionally to drive impact, and who has experience with operations and vendor management.
*What you'll be doing (ie. job duties):***
* Develop and maintain a multi-year site strategy for third-party vendor and captive locations, in partnership with vertical Vendor Managers and Operations leaders.
* Drive contractual standardization in partnership with Sourcing, ensuring that CX vendor contracts evolve with business requirements. Act as the central CX point of contact for BPO contract management.
* Act as the CX coordinating body for BPO RFPs, working with Legal and Procurement to drive partner selection, due diligence, and contract execution.
* Build standardized models for evaluating vendor offers and ROI, and develop standardized scorecards to evaluate existing vendors.
* Own region-specific vendor security/risk governance.
* Build and maintain central site inventory to track site operational information, such as services provided, hours of operation, and lines of business supported.
* Manage strategic initiatives across the Vendor Strategy & Site Operations team.
* Support team business rhythm activities.
*What we look for in you (ie. job requirements):***
* Bachelor's degree in Business Administration, Finance, Legal Studies, or a related field
* A minimum of 7 years of experience in operations or vendor management, preferably in a global CX organization
* Strong negotiation skills, with a proven track record of managing contractual negotiations with external vendors
* Experience developing and executing multi-year strategies for vendor site operations
* Strong project management skills with experience in site lifecycle management (onboarding, expansion, exits)
* Ability to work cross-functionally with Vendor Management, Procurement, and Operations teams
* Excellent written and verbal communication skills, with experience meeting with and presenting information to senior leadership
* Proficient in MS Office / G Suite tools
*Nice to haves:*
* Experience with BPO RFP processes
Job #: P71124
#LI-Remote
*Pay Transparency Notice:* Depending on your work location, the target annual salary for this position can range as detailed below. Full time offers from Coinbase also include target bonus + target equity + benefits (including medical, dental, vision and 401(k)).
Pay Range:
$166,345-$195,700 USD
Please be advised that each candidate may submit a maximum of four applications within any 30-day period. We encourage you to carefully evaluate how your skills and interests align with Coinbase's roles before applying.
Commitment to Equal Opportunity
Coinbase is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law. Coinbase will also consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state and local law. For US applicants, you may view the in certain locations, as required by law.
Coinbase is also committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please contact us at accommodations Data Privacy Notice for Job Candidates and Applicants
Depending on your location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available Disclosure
For select roles, Coinbase is piloting an AI tool based on machine learning technologies to conduct initial screening interviews to qualified applicants. The tool simulates realistic interview scenarios and engages in dynamic conversation. A human recruiter will review your interview responses, provided in the form of a voice recording and/or transcript, to assess them against the qualifications and characteristics outlined in the job description.
For select roles, Coinbase is also piloting an AI interview intelligence platform to transcribe and summarize interview notes, allowing our interviewers to fully focus on you as the candidate.
*The above pilots are for testing purposes and Coinbase will not use AI to make decisions impacting employment*. To request a reasonable accommodation due to disability, please contact accommodations(at)coinbase.com

Ready to be pushed beyond what you think you're capable of?
At Coinbase, our mission is to increase economic freedom in the world. It's a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform - and with it, the future global financial system.
To achieve our mission, we're seeking a very specific candidate. We want someone who is passionate about our mission and who believes in the power of crypto and blockchain technology to update the financial system. We want someone who is eager to leave their mark on the world, who relishes the pressure and privilege of working with high caliber colleagues, and who actively seeks feedback to keep leveling up. We want someone who will run towards, not away from, solving the company's hardest problems.
Our is intense and isn't for everyone. But if you want to build the future alongside others who excel in their disciplines and expect the same from you, there's no better place to be.
While many roles at Coinbase are remote-first, we are not remote-only. In-person participation is required throughout the year. Team and company-wide offsites are held multiple times annually to foster collaboration, connection, and alignment. Attendance is expected and fully supported.
As part of the Customer Experience organization, the Vendor Strategy & Site Operations team is responsible for Customer Experience vendor strategy, third-party and captive site lifecycle governance, security compliance standards, and financial planning. We are seeking a highly motivated individual with experience in operations, contract management, and vendor governance to support our growing team. The ideal candidate is a strong communicator with experience developing and launching operational processes, partnering cross-functionally to drive impact, and who has experience with operations and vendor management.
*What you'll be doing (ie. job duties):***
* Develop and maintain a multi-year site strategy for third-party vendor and captive locations, in partnership with vertical Vendor Managers and Operations leaders.
* Drive contractual standardization in partnership with Sourcing, ensuring that CX vendor contracts evolve with business requirements. Act as the central CX point of contact for BPO contract management.
* Act as the CX coordinating body for BPO RFPs, working with Legal and Procurement to drive partner selection, due diligence, and contract execution.
* Build standardized models for evaluating vendor offers and ROI, and develop standardized scorecards to evaluate existing vendors.
* Own region-specific vendor security/risk governance.
* Build and maintain central site inventory to track site operational information, such as services provided, hours of operation, and lines of business supported.
* Manage strategic initiatives across the Vendor Strategy & Site Operations team.
* Support team business rhythm activities.
*What we look for in you (ie. job requirements):***
* Bachelor's degree in Business Administration, Finance, Legal Studies, or a related field
* A minimum of 7 years of experience in operations or vendor management, preferably in a global CX organization
* Strong negotiation skills, with a proven track record of managing contractual negotiations with external vendors
* Experience developing and executing multi-year strategies for vendor site operations
* Strong project management skills with experience in site lifecycle management (onboarding, expansion, exits)
* Ability to work cross-functionally with Vendor Management, Procurement, and Operations teams
* Excellent written and verbal communication skills, with experience meeting with and presenting information to senior leadership
* Proficient in MS Office / G Suite tools
*Nice to haves:*
* Experience with BPO RFP processes
Job #: P71124
#LI-Remote
*Pay Transparency Notice:* Depending on your work location, the target annual salary for this position can range as detailed below. Full time offers from Coinbase also include target bonus + target equity + benefits (including medical, dental, vision and 401(k)).
Pay Range:
$166,345-$195,700 USD
Please be advised that each candidate may submit a maximum of four applications within any 30-day period. We encourage you to carefully evaluate how your skills and interests align with Coinbase's roles before applying.
Commitment to Equal Opportunity
Coinbase is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law. Coinbase will also consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state and local law. For US applicants, you may view the in certain locations, as required by law.
Coinbase is also committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please contact us at accommodations Data Privacy Notice for Job Candidates and Applicants
Depending on your location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available Disclosure
For select roles, Coinbase is piloting an AI tool based on machine learning technologies to conduct initial screening interviews to qualified applicants. The tool simulates realistic interview scenarios and engages in dynamic conversation. A human recruiter will review your interview responses, provided in the form of a voice recording and/or transcript, to assess them against the qualifications and characteristics outlined in the job description.
For select roles, Coinbase is also piloting an AI interview intelligence platform to transcribe and summarize interview notes, allowing our interviewers to fully focus on you as the candidate.
*The above pilots are for testing purposes and Coinbase will not use AI to make decisions impacting employment*. To request a reasonable accommodation due to disability, please contact accommodations(at)coinbase.com

Ready to be pushed beyond what you think you're capable of?
At Coinbase, our mission is to increase economic freedom in the world. It's a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform - and with it, the future global financial system.
To achieve our mission, we're seeking a very specific candidate. We want someone who is passionate about our mission and who believes in the power of crypto and blockchain technology to update the financial system. We want someone who is eager to leave their mark on the world, who relishes the pressure and privilege of working with high caliber colleagues, and who actively seeks feedback to keep leveling up. We want someone who will run towards, not away from, solving the company's hardest problems.
Our is intense and isn't for everyone. But if you want to build the future alongside others who excel in their disciplines and expect the same from you, there's no better place to be.
While many roles at Coinbase are remote-first, we are not remote-only. In-person participation is required throughout the year. Team and company-wide offsites are held multiple times annually to foster collaboration, connection, and alignment. Attendance is expected and fully supported.
As part of the Customer Experience organization, the Vendor Strategy & Site Operations team is responsible for Customer Experience vendor strategy, third-party and captive site lifecycle governance, security compliance standards, and financial planning. We are seeking a highly motivated individual with experience in operations, contract management, and vendor governance to support our growing team. The ideal candidate is a strong communicator with experience developing and launching operational processes, partnering cross-functionally to drive impact, and who has experience with operations and vendor management.
*What you'll be doing (ie. job duties):***
* Develop and maintain a multi-year site strategy for third-party vendor and captive locations, in partnership with vertical Vendor Managers and Operations leaders.
* Drive contractual standardization in partnership with Sourcing, ensuring that CX vendor contracts evolve with business requirements. Act as the central CX point of contact for BPO contract management.
* Act as the CX coordinating body for BPO RFPs, working with Legal and Procurement to drive partner selection, due diligence, and contract execution.
* Build standardized models for evaluating vendor offers and ROI, and develop standardized scorecards to evaluate existing vendors.
* Own region-specific vendor security/risk governance.
* Build and maintain central site inventory to track site operational information, such as services provided, hours of operation, and lines of business supported.
* Manage strategic initiatives across the Vendor Strategy & Site Operations team.
* Support team business rhythm activities.
*What we look for in you (ie. job requirements):***
* Bachelor's degree in Business Administration, Finance, Legal Studies, or a related field
* A minimum of 7 years of experience in operations or vendor management, preferably in a global CX organization
* Strong negotiation skills, with a proven track record of managing contractual negotiations with external vendors
* Experience developing and executing multi-year strategies for vendor site operations
* Strong project management skills with experience in site lifecycle management (onboarding, expansion, exits)
* Ability to work cross-functionally with Vendor Management, Procurement, and Operations teams
* Excellent written and verbal communication skills, with experience meeting with and presenting information to senior leadership
* Proficient in MS Office / G Suite tools
*Nice to haves:*
* Experience with BPO RFP processes
Job #: P71124
#LI-Remote
*Pay Transparency Notice:* Depending on your work location, the target annual salary for this position can range as detailed below. Full time offers from Coinbase also include target bonus + target equity + benefits (including medical, dental, vision and 401(k)).
Pay Range:
$166,345-$195,700 USD
Please be advised that each candidate may submit a maximum of four applications within any 30-day period. We encourage you to carefully evaluate how your skills and interests align with Coinbase's roles before applying.
Commitment to Equal Opportunity
Coinbase is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law. Coinbase will also consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state and local law. For US applicants, you may view the in certain locations, as required by law.
Coinbase is also committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please contact us at accommodations Data Privacy Notice for Job Candidates and Applicants
Depending on your location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available Disclosure
For select roles, Coinbase is piloting an AI tool based on machine learning technologies to conduct initial screening interviews to qualified applicants. The tool simulates realistic interview scenarios and engages in dynamic conversation. A human recruiter will review your interview responses, provided in the form of a voice recording and/or transcript, to assess them against the qualifications and characteristics outlined in the job description.
For select roles, Coinbase is also piloting an AI interview intelligence platform to transcribe and summarize interview notes, allowing our interviewers to fully focus on you as the candidate.
*The above pilots are for testing purposes and Coinbase will not use AI to make decisions impacting employment*. To request a reasonable accommodation due to disability, please contact accommodations(at)coinbase.com

Ready to be pushed beyond what you think you're capable of?
At Coinbase, our mission is to increase economic freedom in the world. It's a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform - and with it, the future global financial system.
To achieve our mission, we're seeking a very specific candidate. We want someone who is passionate about our mission and who believes in the power of crypto and blockchain technology to update the financial system. We want someone who is eager to leave their mark on the world, who relishes the pressure and privilege of working with high caliber colleagues, and who actively seeks feedback to keep leveling up. We want someone who will run towards, not away from, solving the company's hardest problems.
Our is intense and isn't for everyone. But if you want to build the future alongside others who excel in their disciplines and expect the same from you, there's no better place to be.
While many roles at Coinbase are remote-first, we are not remote-only. In-person participation is required throughout the year. Team and company-wide offsites are held multiple times annually to foster collaboration, connection, and alignment. Attendance is expected and fully supported.
As part of the Customer Experience organization, the Vendor Strategy & Site Operations team is responsible for Customer Experience vendor strategy, third-party and captive site lifecycle governance, security compliance standards, and financial planning. We are seeking a highly motivated individual with experience in operations, contract management, and vendor governance to support our growing team. The ideal candidate is a strong communicator with experience developing and launching operational processes, partnering cross-functionally to drive impact, and who has experience with operations and vendor management.
*What you'll be doing (ie. job duties):***
* Develop and maintain a multi-year site strategy for third-party vendor and captive locations, in partnership with vertical Vendor Managers and Operations leaders.
* Drive contractual standardization in partnership with Sourcing, ensuring that CX vendor contracts evolve with business requirements. Act as the central CX point of contact for BPO contract management.
* Act as the CX coordinating body for BPO RFPs, working with Legal and Procurement to drive partner selection, due diligence, and contract execution.
* Build standardized models for evaluating vendor offers and ROI, and develop standardized scorecards to evaluate existing vendors.
* Own region-specific vendor security/risk governance.
* Build and maintain central site inventory to track site operational information, such as services provided, hours of operation, and lines of business supported.
* Manage strategic initiatives across the Vendor Strategy & Site Operations team.
* Support team business rhythm activities.
*What we look for in you (ie. job requirements):***
* Bachelor's degree in Business Administration, Finance, Legal Studies, or a related field
* A minimum of 7 years of experience in operations or vendor management, preferably in a global CX organization
* Strong negotiation skills, with a proven track record of managing contractual negotiations with external vendors
* Experience developing and executing multi-year strategies for vendor site operations
* Strong project management skills with experience in site lifecycle management (onboarding, expansion, exits)
* Ability to work cross-functionally with Vendor Management, Procurement, and Operations teams
* Excellent written and verbal communication skills, with experience meeting with and presenting information to senior leadership
* Proficient in MS Office / G Suite tools
*Nice to haves:*
* Experience with BPO RFP processes
Job #: P71124
#LI-Remote
*Pay Transparency Notice:* Depending on your work location, the target annual salary for this position can range as detailed below. Full time offers from Coinbase also include target bonus + target equity + benefits (including medical, dental, vision and 401(k)).
Pay Range:
$166,345-$195,700 USD
Please be advised that each candidate may submit a maximum of four applications within any 30-day period. We encourage you to carefully evaluate how your skills and interests align with Coinbase's roles before applying.
Commitment to Equal Opportunity
Coinbase is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law. Coinbase will also consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state and local law. For US applicants, you may view the in certain locations, as required by law.
Coinbase is also committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please contact us at accommodations Data Privacy Notice for Job Candidates and Applicants
Depending on your location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available Disclosure
For select roles, Coinbase is piloting an AI tool based on machine learning technologies to conduct initial screening interviews to qualified applicants. The tool simulates realistic interview scenarios and engages in dynamic conversation. A human recruiter will review your interview responses, provided in the form of a voice recording and/or transcript, to assess them against the qualifications and characteristics outlined in the job description.
For select roles, Coinbase is also piloting an AI interview intelligence platform to transcribe and summarize interview notes, allowing our interviewers to fully focus on you as the candidate.
*The above pilots are for testing purposes and Coinbase will not use AI to make decisions impacting employment*. To request a reasonable accommodation due to disability, please contact accommodations(at)coinbase.com

Ready to be pushed beyond what you think you're capable of?
At Coinbase, our mission is to increase economic freedom in the world. It's a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform - and with it, the future global financial system.
To achieve our mission, we're seeking a very specific candidate. We want someone who is passionate about our mission and who believes in the power of crypto and blockchain technology to update the financial system. We want someone who is eager to leave their mark on the world, who relishes the pressure and privilege of working with high caliber colleagues, and who actively seeks feedback to keep leveling up. We want someone who will run towards, not away from, solving the company's hardest problems.
Our is intense and isn't for everyone. But if you want to build the future alongside others who excel in their disciplines and expect the same from you, there's no better place to be.
While many roles at Coinbase are remote-first, we are not remote-only. In-person participation is required throughout the year. Team and company-wide offsites are held multiple times annually to foster collaboration, connection, and alignment. Attendance is expected and fully supported.
As part of the Customer Experience organization, the Vendor Strategy & Site Operations team is responsible for Customer Experience vendor strategy, third-party and captive site lifecycle governance, security compliance standards, and financial planning. We are seeking a highly motivated individual with experience in operations, contract management, and vendor governance to support our growing team. The ideal candidate is a strong communicator with experience developing and launching operational processes, partnering cross-functionally to drive impact, and who has experience with operations and vendor management.
*What you'll be doing (ie. job duties):***
* Develop and maintain a multi-year site strategy for third-party vendor and captive locations, in partnership with vertical Vendor Managers and Operations leaders.
* Drive contractual standardization in partnership with Sourcing, ensuring that CX vendor contracts evolve with business requirements. Act as the central CX point of contact for BPO contract management.
* Act as the CX coordinating body for BPO RFPs, working with Legal and Procurement to drive partner selection, due diligence, and contract execution.
* Build standardized models for evaluating vendor offers and ROI, and develop standardized scorecards to evaluate existing vendors.
* Own region-specific vendor security/risk governance.
* Build and maintain central site inventory to track site operational information, such as services provided, hours of operation, and lines of business supported.
* Manage strategic initiatives across the Vendor Strategy & Site Operations team.
* Support team business rhythm activities.
*What we look for in you (ie. job requirements):***
* Bachelor's degree in Business Administration, Finance, Legal Studies, or a related field
* A minimum of 7 years of experience in operations or vendor management, preferably in a global CX organization
* Strong negotiation skills, with a proven track record of managing contractual negotiations with external vendors
* Experience developing and executing multi-year strategies for vendor site operations
* Strong project management skills with experience in site lifecycle management (onboarding, expansion, exits)
* Ability to work cross-functionally with Vendor Management, Procurement, and Operations teams
* Excellent written and verbal communication skills, with experience meeting with and presenting information to senior leadership
* Proficient in MS Office / G Suite tools
*Nice to haves:*
* Experience with BPO RFP processes
Job #: P71124
#LI-Remote
*Pay Transparency Notice:* Depending on your work location, the target annual salary for this position can range as detailed below. Full time offers from Coinbase also include target bonus + target equity + benefits (including medical, dental, vision and 401(k)).
Pay Range:
$166,345-$195,700 USD
Please be advised that each candidate may submit a maximum of four applications within any 30-day period. We encourage you to carefully evaluate how your skills and interests align with Coinbase's roles before applying.
Commitment to Equal Opportunity
Coinbase is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law. Coinbase will also consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state and local law. For US applicants, you may view the in certain locations, as required by law.
Coinbase is also committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please contact us at accommodations Data Privacy Notice for Job Candidates and Applicants
Depending on your location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available Disclosure
For select roles, Coinbase is piloting an AI tool based on machine learning technologies to conduct initial screening interviews to qualified applicants. The tool simulates realistic interview scenarios and engages in dynamic conversation. A human recruiter will review your interview responses, provided in the form of a voice recording and/or transcript, to assess them against the qualifications and characteristics outlined in the job description.
For select roles, Coinbase is also piloting an AI interview intelligence platform to transcribe and summarize interview notes, allowing our interviewers to fully focus on you as the candidate.
*The above pilots are for testing purposes and Coinbase will not use AI to make decisions impacting employment*. To request a reasonable accommodation due to disability, please contact accommodations(at)coinbase.com

Ready to be pushed beyond what you think you're capable of?
At Coinbase, our mission is to increase economic freedom in the world. It's a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform - and with it, the future global financial system.
To achieve our mission, we're seeking a very specific candidate. We want someone who is passionate about our mission and who believes in the power of crypto and blockchain technology to update the financial system. We want someone who is eager to leave their mark on the world, who relishes the pressure and privilege of working with high caliber colleagues, and who actively seeks feedback to keep leveling up. We want someone who will run towards, not away from, solving the company's hardest problems.
Our is intense and isn't for everyone. But if you want to build the future alongside others who excel in their disciplines and expect the same from you, there's no better place to be.
While many roles at Coinbase are remote-first, we are not remote-only. In-person participation is required throughout the year. Team and company-wide offsites are held multiple times annually to foster collaboration, connection, and alignment. Attendance is expected and fully supported.
As part of the Customer Experience organization, the Vendor Strategy & Site Operations team is responsible for Customer Experience vendor strategy, third-party and captive site lifecycle governance, security compliance standards, and financial planning. We are seeking a highly motivated individual with experience in operations, contract management, and vendor governance to support our growing team. The ideal candidate is a strong communicator with experience developing and launching operational processes, partnering cross-functionally to drive impact, and who has experience with operations and vendor management.
*What you'll be doing (ie. job duties):***
* Develop and maintain a multi-year site strategy for third-party vendor and captive locations, in partnership with vertical Vendor Managers and Operations leaders.
* Drive contractual standardization in partnership with Sourcing, ensuring that CX vendor contracts evolve with business requirements. Act as the central CX point of contact for BPO contract management.
* Act as the CX coordinating body for BPO RFPs, working with Legal and Procurement to drive partner selection, due diligence, and contract execution.
* Build standardized models for evaluating vendor offers and ROI, and develop standardized scorecards to evaluate existing vendors.
* Own region-specific vendor security/risk governance.
* Build and maintain central site inventory to track site operational information, such as services provided, hours of operation, and lines of business supported.
* Manage strategic initiatives across the Vendor Strategy & Site Operations team.
* Support team business rhythm activities.
*What we look for in you (ie. job requirements):***
* Bachelor's degree in Business Administration, Finance, Legal Studies, or a related field
* A minimum of 7 years of experience in operations or vendor management, preferably in a global CX organization
* Strong negotiation skills, with a proven track record of managing contractual negotiations with external vendors
* Experience developing and executing multi-year strategies for vendor site operations
* Strong project management skills with experience in site lifecycle management (onboarding, expansion, exits)
* Ability to work cross-functionally with Vendor Management, Procurement, and Operations teams
* Excellent written and verbal communication skills, with experience meeting with and presenting information to senior leadership
* Proficient in MS Office / G Suite tools
*Nice to haves:*
* Experience with BPO RFP processes
Job #: P71124
#LI-Remote
*Pay Transparency Notice:* Depending on your work location, the target annual salary for this position can range as detailed below. Full time offers from Coinbase also include target bonus + target equity + benefits (including medical, dental, vision and 401(k)).
Pay Range:
$166,345-$195,700 USD
Please be advised that each candidate may submit a maximum of four applications within any 30-day period. We encourage you to carefully evaluate how your skills and interests align with Coinbase's roles before applying.
Commitment to Equal Opportunity
Coinbase is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law. Coinbase will also consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state and local law. For US applicants, you may view the in certain locations, as required by law.
Coinbase is also committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please contact us at accommodations Data Privacy Notice for Job Candidates and Applicants
Depending on your location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available Disclosure
For select roles, Coinbase is piloting an AI tool based on machine learning technologies to conduct initial screening interviews to qualified applicants. The tool simulates realistic interview scenarios and engages in dynamic conversation. A human recruiter will review your interview responses, provided in the form of a voice recording and/or transcript, to assess them against the qualifications and characteristics outlined in the job description.
For select roles, Coinbase is also piloting an AI interview intelligence platform to transcribe and summarize interview notes, allowing our interviewers to fully focus on you as the candidate.
*The above pilots are for testing purposes and Coinbase will not use AI to make decisions impacting employment*. To request a reasonable accommodation due to disability, please contact accommodations(at)coinbase.com

Ready to be pushed beyond what you think you're capable of?
At Coinbase, our mission is to increase economic freedom in the world. It's a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform - and with it, the future global financial system.
To achieve our mission, we're seeking a very specific candidate. We want someone who is passionate about our mission and who believes in the power of crypto and blockchain technology to update the financial system. We want someone who is eager to leave their mark on the world, who relishes the pressure and privilege of working with high caliber colleagues, and who actively seeks feedback to keep leveling up. We want someone who will run towards, not away from, solving the company's hardest problems.
Our is intense and isn't for everyone. But if you want to build the future alongside others who excel in their disciplines and expect the same from you, there's no better place to be.
While many roles at Coinbase are remote-first, we are not remote-only. In-person participation is required throughout the year. Team and company-wide offsites are held multiple times annually to foster collaboration, connection, and alignment. Attendance is expected and fully supported.
As part of the Customer Experience organization, the Vendor Strategy & Site Operations team is responsible for Customer Experience vendor strategy, third-party and captive site lifecycle governance, security compliance standards, and financial planning. We are seeking a highly motivated individual with experience in operations, contract management, and vendor governance to support our growing team. The ideal candidate is a strong communicator with experience developing and launching operational processes, partnering cross-functionally to drive impact, and who has experience with operations and vendor management.
*What you'll be doing (ie. job duties):***
* Develop and maintain a multi-year site strategy for third-party vendor and captive locations, in partnership with vertical Vendor Managers and Operations leaders.
* Drive contractual standardization in partnership with Sourcing, ensuring that CX vendor contracts evolve with business requirements. Act as the central CX point of contact for BPO contract management.
* Act as the CX coordinating body for BPO RFPs, working with Legal and Procurement to drive partner selection, due diligence, and contract execution.
* Build standardized models for evaluating vendor offers and ROI, and develop standardized scorecards to evaluate existing vendors.
* Own region-specific vendor security/risk governance.
* Build and maintain central site inventory to track site operational information, such as services provided, hours of operation, and lines of business supported.
* Manage strategic initiatives across the Vendor Strategy & Site Operations team.
* Support team business rhythm activities.
*What we look for in you (ie. job requirements):***
* Bachelor's degree in Business Administration, Finance, Legal Studies, or a related field
* A minimum of 7 years of experience in operations or vendor management, preferably in a global CX organization
* Strong negotiation skills, with a proven track record of managing contractual negotiations with external vendors
* Experience developing and executing multi-year strategies for vendor site operations
* Strong project management skills with experience in site lifecycle management (onboarding, expansion, exits)
* Ability to work cross-functionally with Vendor Management, Procurement, and Operations teams
* Excellent written and verbal communication skills, with experience meeting with and presenting information to senior leadership
* Proficient in MS Office / G Suite tools
*Nice to haves:*
* Experience with BPO RFP processes
Job #: P71124
#LI-Remote
*Pay Transparency Notice:* Depending on your work location, the target annual salary for this position can range as detailed below. Full time offers from Coinbase also include target bonus + target equity + benefits (including medical, dental, vision and 401(k)).
Pay Range:
$166,345-$195,700 USD
Please be advised that each candidate may submit a maximum of four applications within any 30-day period. We encourage you to carefully evaluate how your skills and interests align with Coinbase's roles before applying.
Commitment to Equal Opportunity
Coinbase is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law. Coinbase will also consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state and local law. For US applicants, you may view the in certain locations, as required by law.
Coinbase is also committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please contact us at accommodations Data Privacy Notice for Job Candidates and Applicants
Depending on your location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available Disclosure
For select roles, Coinbase is piloting an AI tool based on machine learning technologies to conduct initial screening interviews to qualified applicants. The tool simulates realistic interview scenarios and engages in dynamic conversation. A human recruiter will review your interview responses, provided in the form of a voice recording and/or transcript, to assess them against the qualifications and characteristics outlined in the job description.
For select roles, Coinbase is also piloting an AI interview intelligence platform to transcribe and summarize interview notes, allowing our interviewers to fully focus on you as the candidate.
*The above pilots are for testing purposes and Coinbase will not use AI to make decisions impacting employment*. To request a reasonable accommodation due to disability, please contact accommodations(at)coinbase.com

Ready to be pushed beyond what you think you're capable of?
At Coinbase, our mission is to increase economic freedom in the world. It's a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform - and with it, the future global financial system.
To achieve our mission, we're seeking a very specific candidate. We want someone who is passionate about our mission and who believes in the power of crypto and blockchain technology to update the financial system. We want someone who is eager to leave their mark on the world, who relishes the pressure and privilege of working with high caliber colleagues, and who actively seeks feedback to keep leveling up. We want someone who will run towards, not away from, solving the company's hardest problems.
Our is intense and isn't for everyone. But if you want to build the future alongside others who excel in their disciplines and expect the same from you, there's no better place to be.
While many roles at Coinbase are remote-first, we are not remote-only. In-person participation is required throughout the year. Team and company-wide offsites are held multiple times annually to foster collaboration, connection, and alignment. Attendance is expected and fully supported.
As part of the Customer Experience organization, the Vendor Strategy & Site Operations team is responsible for Customer Experience vendor strategy, third-party and captive site lifecycle governance, security compliance standards, and financial planning. We are seeking a highly motivated individual with experience in operations, contract management, and vendor governance to support our growing team. The ideal candidate is a strong communicator with experience developing and launching operational processes, partnering cross-functionally to drive impact, and who has experience with operations and vendor management.
*What you'll be doing (ie. job duties):***
* Develop and maintain a multi-year site strategy for third-party vendor and captive locations, in partnership with vertical Vendor Managers and Operations leaders.
* Drive contractual standardization in partnership with Sourcing, ensuring that CX vendor contracts evolve with business requirements. Act as the central CX point of contact for BPO contract management.
* Act as the CX coordinating body for BPO RFPs, working with Legal and Procurement to drive partner selection, due diligence, and contract execution.
* Build standardized models for evaluating vendor offers and ROI, and develop standardized scorecards to evaluate existing vendors.
* Own region-specific vendor security/risk governance.
* Build and maintain central site inventory to track site operational information, such as services provided, hours of operation, and lines of business supported.
* Manage strategic initiatives across the Vendor Strategy & Site Operations team.
* Support team business rhythm activities.
*What we look for in you (ie. job requirements):***
* Bachelor's degree in Business Administration, Finance, Legal Studies, or a related field
* A minimum of 7 years of experience in operations or vendor management, preferably in a global CX organization
* Strong negotiation skills, with a proven track record of managing contractual negotiations with external vendors
* Experience developing and executing multi-year strategies for vendor site operations
* Strong project management skills with experience in site lifecycle management (onboarding, expansion, exits)
* Ability to work cross-functionally with Vendor Management, Procurement, and Operations teams
* Excellent written and verbal communication skills, with experience meeting with and presenting information to senior leadership
* Proficient in MS Office / G Suite tools
*Nice to haves:*
* Experience with BPO RFP processes
Job #: P71124
#LI-Remote
*Pay Transparency Notice:* Depending on your work location, the target annual salary for this position can range as detailed below. Full time offers from Coinbase also include target bonus + target equity + benefits (including medical, dental, vision and 401(k)).
Pay Range:
$166,345-$195,700 USD
Please be advised that each candidate may submit a maximum of four applications within any 30-day period. We encourage you to carefully evaluate how your skills and interests align with Coinbase's roles before applying.
Commitment to Equal Opportunity
Coinbase is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law. Coinbase will also consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state and local law. For US applicants, you may view the in certain locations, as required by law.
Coinbase is also committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please contact us at accommodations Data Privacy Notice for Job Candidates and Applicants
Depending on your location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available Disclosure
For select roles, Coinbase is piloting an AI tool based on machine learning technologies to conduct initial screening interviews to qualified applicants. The tool simulates realistic interview scenarios and engages in dynamic conversation. A human recruiter will review your interview responses, provided in the form of a voice recording and/or transcript, to assess them against the qualifications and characteristics outlined in the job description.
For select roles, Coinbase is also piloting an AI interview intelligence platform to transcribe and summarize interview notes, allowing our interviewers to fully focus on you as the candidate.
*The above pilots are for testing purposes and Coinbase will not use AI to make decisions impacting employment*. To request a reasonable accommodation due to disability, please contact accommodations(at)coinbase.com