532 Debt Collection jobs in the United States

• Review Accounts for Suit: Analyze delinquent accounts to determine suitability for legal action.
• File Suits in Court: Prepare and file legal documents and lawsuits against debtors in various courts.
• Attend Hearings and Trials: Represent the agency in court hearings and trials in various counties, presenting evidence and arguments to secure judgments.
• Obtain Judgments and Garnishments: Pursue legal avenues to obtain judgments and enforce collection through garnishments and other approved means.
• Case Management: Maintain detailed and organized case files, track case progress, and ensure timely and efficient resolution of cases.
• Collaboration: Work closely with the collection and legal department managers to report all activity and results.

• Juris Doctor (JD) degree from an accredited law school.
• Active license to practice law in Indiana, Kentucky, or Illinois.
• Preference is given to applicants licensed to practice law in multiple jurisdictions.
• Proven experience in collection or civil law litigation.
• Strong knowledge of debt collection laws, regulations, and legal procedures.
• Excellent negotiation, communication, and interpersonal skills.
• Ability to manage a high volume of cases and work effectively under pressure.
• Strong organizational skills and attention to detail.

Phillips & Cohen Associates, Ltd., the global leader in specialized consumer engagement services with operations in the United States, United Kingdom, Canada, Germany, Australia and New Zealand, seeks a Consumer Care Specialist to join our Debt-Settlement/DMC team. The incumbent will proactively manage large volumes of consumer credit account to maximize payment volume and secure timely payments from debt settlement companies working on consumers' behalf. This role requires a traditional debt-collection skill-set coupled with advanced administrative proficiency, including the updating, input, and processing of data residing within Excel spreadsheets.

Responsibilities:

• Engage in outboundinbound collection calls and email messages with debt settlement representatives to assess account position and negotiate favorable results for our clients.
• Develop and foster a working relationship with debt settlement company representatives.
• Establish agreeable payment arrangement, monitor progress, and ensure timely follow-up when necessary.
• Monitor assigned accounts and applicable inventory to identify recovery opportunities and portfolio trends and provide regular recovery forecasts to management.
• Find/identify efficiencies within the current workflows and assist in the logical implementation of the improvements.
• Ensure all communications, including collection emails, letters, follow applicable regulation, client protocols, and internal policy and procedures.
• Meet defined department goals and activity metrics; achieve minimum requirements on all key performance indicators, including quality assurance and compliance reviews.

• High School diploma or equivalent; AA or BA/BS preferred.
• 2+ years relevant experience with process workflows and or collections experience.
• Account-level negotiation skills; salespersonship.
• Advanced administrative/office skills - including business-professional writing/email & the ability to manually enter/maintain account level data.
• Advanced Microsoft Excel skills- specifically, the ability to process & manipulate spreadsheets.

We are seeking a highly motivated and experienced Collections Manager to oversee AMM's credit and collections operations. The ideal candidate will be responsible for managing the collection of outstanding accounts receivable, developing strategies to improve collection efficiency, and maintaining positive relationships with clients and internal teams. This role requires strong analytical skills, attention to detail, and the ability to lead a team in a fast- paced environment,

Key Responsibilities: * Oversee and manage the daily operations of the collections team, ensuring timely follow-up and collection of outstanding invoices. Develop and implement collection strategies and policies to reduce DSO (Days Sales Outstanding) and minimize bad debt. Monitor account aging reports, identify delinquent accounts, and. ensure appropriate action is taken. Review and improve internal collection procedures and systems for efficiency and compliance. Handle escalated collection issues and negotiate payment plans with clients as needed. Collaborate with the sales, billing, and customer service teams to resolve disputes and improve client relationships. Maintain accurate and up-to-date records of all collection activities and communications. Prepare regular reports for senior management, highlighting collection performance, trends, and potential risk areas. Ensure compliance with relevant laws and regulations, including fair debt collection practices.

Requirements: * Proven experience (5+ years) in collections, accounts receivable, or credit management, with at least 2 years in a supervisory or managerial role. Strong understanding of collection techniques, credit analysis, and financial reporting. Proficiency in Microsoft Office (especially Excel); experience with accounting or ERP software is a plus. '? Excellent communication, negotiation, and conflict resolution skills. High level of accuracy, attention to detail, and organizational skills Ability to manage multiple priorities and meet deadlines in a dynamic environment. Preferred Qualifications: ? Bachelor's degree in Finance, Accounting, Business Administration, or a related field

risk

Preferred Qualifications:

+ Bachelor's degree in Finance, Accounting, Business Administration, or a related field,

+ Position Location Coon Rapids, MN

+ Pay: $70,000.00 - $75,000.00 per year

To apply please email resume to John McGraw at

AN

recblid rznn9kdpuan5ay0eb77l7fqj8d4y0s

Customer contact in reference to collection efforts for all past due consumer loans within federal and state collections laws, as well as corporate guidelines. Responsibilities include working in conjunction with loan officers, correspondence, report writing and special projects within the Department.

Responsibilities:

• Contact consumer, residential, home equity and checkline loan customers regarding past due accounts and document collections efforts. Issue demand letters to those customers who are not able to be contacted via the telephone or have broken promises for payment.
• Manage and administrate assigned consumer loan portfolio (residential mortgages, HELOC & HELoans). Prepare CAR reports, workout structuring, foreclosure process and subsequent liquidation of collateral and recovery.
• Prepare loans for charge-off after collection efforts have been exhausted at 90 days past due and review the file.
• After loans have been charged-off, prepare transmittal forms to attorneys, or small claims court with all necessary documentation and follow-up with attorneys/court on recovery status. Responsible to appear in small claims court representing the Bank.
• Prepare insurance claim forms on accidents, skips and follow-up with our insurance carrier on each case.
• Prepare repossession assignment forms, send to our repossession agency and follow-up with the recovery process.
• After vehicle has been repossessed, prepare proper documentation for vehicle to be transported to public auction for sale thereafter. Once vehicle has been sold, responsible for sending monies received to loan department for proper handling.
• Reconcile repossession general ledger account.
• Prepare Special Assets Report monthly for assigned Consumer loans
• Supervise the collection efforts on Credit Card accounts. Contacting customers, preparing payment instructions and documenting collection efforts.
• Assist in departmental daily needs and/or requirements such as preparing debit and credit tickets, cashier checks, order departmental supplies and prepare weekly departmental employee absence reports.
• Oversee the workout/recovery of smaller commercial collection cases usually handled by third-party collection agency.
• Other assignments as requested.
• To identify, evaluate, monitor and make any recommendation deemed necessary to their respective Risk Management Committee in order to assess, reduce, eliminate or control any current or prospective risks to earnings or capital arising from violations of, or nonconformance with, laws, rules regulations, prescribed practices, internal policies and procedures or ethical standards.

The Finance team's goal is to be a trusted and collaborative partner to all the businesses and functional teams that we work with, bringing business acumen, financial expertise and insights to aid decision-making and deliver value to our stakeholders. We strive to generate value through providing specialist advice and making recommendations to optimize decision making, delivering transparent processes and implementing governance and controls to mitigate risk.

The Collections Specialist must be a highly self-motivated, results driven professional who is a team player capable of integrating and seamlessly working as part of a larger team. The ideal candidate must be detailed oriented with demonstrated ability to manage a dynamic accounts receivables portfolio across a range of healthcare facility settings like skilled nursing facilities, senior living, life plan communities, and hospice. Candidate must also possess the ability to manage high volume with accuracy, manage competing priorities, with a powerful sense of urgency background. Someone who is passionate about working closely with colleagues, with an ability to be mentored, on a variety of projects as well as independently is essential to the success of this role. The role will require cross-functional collaboration with internal and external customer. With the guidance from management and staff, the Collections Specialist will support the consistent application of Resmed RCS (Residential Care Software) collections policy and is expected to deliver strong collection, research, reconciliation, and resolution outcomes.

Let's talk about Responsibilities:

This position is responsible for professionally and proactively managing and resolving outstanding receivables for the assigned portfolio in a fast-paced environment with the flexibility to shift priorities to ad hoc projects on very short notice.

• Manage aging report to identify and contact customers who have past due balances.
• Collect on Accounts Receivable portfolios by adhering to and executing designated collection strategy with precision follow up and responsiveness.
• Receive inbound and place outbound collection calls.
• Document all collections activity in a concise and accurate manner.
• Communicate and respond to customers request via email.
• Research and review customer contracts when necessary.
• Follow process for Support Hold and Cancellations of delinquent customer accounts
• Assist in special projects as needed.

• Associates degree in Accounting preferred or equivalent combination of education and experience
• Must have 2 - 5 years of direct and related collections experience preferable in a SaaS or healthcare or medical device company, working with customers and or a sales team.
• NetSuite or similar ERP experience required.
• Skilled communicator, written and oral.
• Ability to quickly build effective and lasting customer relationships.
• Strong conflict management and issue resolution abilities.
• Experience in Excel, Word, NetSuite or other Accounting Software is highly desirable.
• Ability to quickly learn multiple software.
• Ability to collect data, define problems, establish facts and draw valid conclusions. Make reasonable decisions in a fast-paced environment.
• Skilled negotiator.
• Decision-making and judgment skills are necessary for this position
• Excellent organizational and time management skills

• Make outbound calls and send follow-up emails to customers regarding outstanding balances
• Resolve billing issues and escalate complex cases as needed
• Maintain accurate records of customer interactions and payment statuses
• Collaborate with accounting and salles teams to ensure timely collections
• Utilize tools such as Salesforce, Maxio, QuickBooks, and Excel to manage accounts and generate reports

• 1+ years of experience in a customer-facing role
• Strong problem-solving skills and ability to escalate issues appropriately
• Excellent verbal, written, and interpersonal communication skills
• Proficiency in Microsoft Office and/or Google Workspace
• Experience with Salesforce, Maxio, QuickBooks, and Excel functions
• Must be willing to train in the Orem office for the first month (Tuesday-Thursday, 2-3 hours/day)

• Prepare loan maintenance forms and change in status forms as needed at the direction of management.
• Run credit or skip trace reports as needed.
• Repossessions: Order repossessions as needed, change in status forms, order repossession titles, process sale proceeds, prepare 10 day redemption & pre-sale letters, prepare deficiency letters and demand packages.
• Review reports from collection companies on charged off accounts - including deposit and loan accounts. Process all transactions to Horizon system.
• Review reports daily for payments made on accounts that have been sent to a collection agency and report those payments via the collection agency portals.
• Update Chex Systems regarding payments made on charged off DDA's
• Respond to disputes from collection companies and Chex Systems.
• 1099c recordkeeping and reporting
• Upload charged off deposit accounts to Collection agency portals.
• Follow through with all customer issues regarding the charged off deposit accounts including Case tickets, corrections, etc.
• Other duties: Replevin suit package requests, demand package requests for counsel, deceased estate package requests, screen shots for affidavit of debt preparation.
• Maintain the confidentiality of all customers, employees, and company information.
• Review delinquent loan and overdraft deposit customer accounts and determine necessary action, involves;
  
  • Attempt to collect past due amounts or a promise to pay through contacting delinquent customers in person and/or by telephone.
  • Determine payment plans with customers and make decisions regarding acceptability of plan while weighing the reduction of loss to the bank and the customer's ability to pay
  • Determine whether delinquency situation warrants repossession, charge-off or litigation, in accordance with established policy.
  • Make recommendations regarding customers qualifying for workout options
• Advise manager of unusual circumstances involving any dealer or loan customer.
• Conduct collection activities in such a manner that the Bank will not be exposed to lawsuits, complaints or embarrassment due to poor judgment.
• Prepare various reports for supervisors and other Bank officers.
• Stay current on changes concerning underwriting, investor and policy guidelines.
• Confer with lenders and management to aid in the resolution of delinquent loan issues.
• Perform administrative functions for the department (i.e. answer phones, create spreadsheets, prepare reports for management, prepare email/correspondences, etc.).

• High school diploma or equivalent (GED).
• A minimum of one (1) year of related experience.

• Collections experience.

• Base Pay PLUS Bonuses
• Medical, Dental and Vision Insurance
• 401k
• Health Savings and Flexible Spending Accounts
• Vacation/Sick Time
• Paid Holidays
• Paid Parental Leave
• Tuition Reimbursement
• Additional Benefits

• Collection Management: Generate weekly aging reports and actively engage with past due accounts through calls and emails, focusing on reducing Days Sales Outstanding (DSO) and enhancing our cash flow.
• Credit Evaluation: Assess customer creditworthiness to make informed decisions about credit limits and payment terms, ensuring a healthy accounts receivable portfolio.
• Relationship Development: Build and maintain strong relationships with a diverse portfolio of customers, addressing their queries and ensuring prompt resolutions to any invoice issues.
• Collaborative Problem-Solving: Partner with your Team Manager to compile insightful weekly reviews of accounts receivable ledgers and escalate billing disputes as necessary.
• Analytical Investigation: Investigate short-paid invoices and overpaid items, ensuring accuracy in our financial records.
• Target Achievement: Meet and exceed monthly targets while delivering high-quality work, balancing independence with teamwork.

• 3+ years' relevant experience in a dynamic environment
• Self-motivated and able to thrive in a fast-paced environment.
• Able to operate on own initiative and work independently while contributing to team goals.
• The ability to build and maintain relationships with both customers and internal teams.
• Attention to detail and a meticulous and structured approach.
• Proficiency in Excel and word processing
• Strong communication skills, with fluency in English being essential; additional languages are a valuable asset.

The Collections Specialist is responsible for collections of outstanding past due student accounts receivable and reducing accounts receivable delinquency. This process is done using the telephone, email or fax to research and resolve student billing issues, send collection letters when appropriate and ultimately receive past due payments on accounts.

This position will be responsible for:

• Responsible for calling past due accounts each month.
• The specialist is expected to independently contact or assist 70-80 students daily primarily by phone to collect past due amounts or resolve inquiries.
• The specialist follows outlined procedures and uses independent judgment to determine appropriate collection steps.
• The specialist uses the computer systems to document the activity of individual student accounts.
• Resolves student-billing problems and rescues accounts receivable delinquency, applying good customer service in a timely manner.
• Collect student payments in accordance with payment due dates.
• Identify issues attributing to account delinquency and discuss them with management.
• Review and monitor assigned accounts and all applicable collection reports.
• Provide timely follow-up on payment arrangements.
• Mail correspondence to students to encourage payment of delinquent accounts.
• Mail billings.

• High School Diploma or GED required; Relevant post secondary training preferred
• Ability to work independently and to adapt to a fast-changing environment.
• Strong communication, problem solving and analytical skills required
• Proficiency in Microsoft Office including Excel, Word and Access.
• Work with limited supervision and with a high degree of accuracy and attention to detail