3,411 Delivery Director jobs in the United States

**Req ID:** 337236
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a Delivery Director to join our team in Atlanta, Georgia (US-GA), United States (US).
**Job Summary:**
+ Provides direction and guidance for operations, administration and desired results for multiple departments within a function of work area.
+ Translates business plans into objectives and exercises latitude in managing operations. Accomplishes results through the efforts of subordinate managers / professional team members
+ Responsible for managing larger groups of team members, which may also include lower-level leaders.
+ Responsible for large accounts with high level of complexity; Accounts are of higher dollar values and strategic importance.
+ Leads the defining and adherence to delivery management processes and policies.
+ Exhibits advanced knowledge in delivery management best practices.
+ Manages multiple programs and the coordination and direction of large third-party partner relationships.
+ Responsible for delivering in a highly matrixed global delivery model.
+ Accountable for account growth.
+ Mentors and trains less experienced delivery management team members.
+ Responsible for ensuring accurate and timely invoicing and meeting contractual deliverables, as well as corporate financial and account reporting.
+ Responsible for building and developing relationships (customer, internal and external) important to ensure success of the business.
+ Ability to develop and implement strategic initiatives.
+ Expert priority-setting skills as they relate to setting strategic direction for the group.
+ Ability to lead large cross-functional teams.
+ Demonstrated attentiveness to driving quality and productivity within team.
+ Expert analytical, problem solving, negotiation and organizational skills.
+ Ability to motivate, direct and lead large groups of people at all levels within the organization.
+ Extensive experience managing very large third-party relationships across geographies and/or industries in the successful achievement of client satisfaction levels.
+ Advanced ability to implement delivery transformation programs to re-engineer delivery cost model.
**Basic Qualifications:**
+ Undergraduate degree/Bachelor's degree
+ Minimum 12 years of professional experience.
+ Minimum 5 years of managerial/leadership experience.
**Preferred Qualifications:**
+ PMP Certification
+ Previous experience in managing federal accounts.
**About NTT DATA**
NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com ( possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client's needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com, @nttdatafed.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, .
**_NTT DATA endeavors to make_** **_ **_accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at_** **_ **_._** **_This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here ( . If you'd like more information on your EEO rights under the law, please click here ( . For Pay Transparency information, please click here ( ._**

Job Description
A large hospital system is hiring a permanent Strategic Delivery Director in Austin, TX. Provides strategic leadership and guidance to both business and technology partners, ensuring alignment between hospital market needs and enterprise technology requirements. This role serves as a critical liaison between business stakeholders and technical teams-including applications, infrastructure, data, and security groups.
- Develop and sustain strong relationships with market executives in order to be a consultative partner on all technology topics while articulating short and long term operational implications and trade-offs on technology decisions.
- Develop and sustain strong relationships with Ascension Technologies leaders in order to influence change through articulating operational impact of technology challenges and opportunities.
- Develop a deep understanding of the market's way of working plus the larger technology landscape in order to shape and influence the market's vision for technology.
- Serve as the executive point for the delivery of all market technology needs and lead your team in comprehensive organization and oversight of the market technology portfolio.
- Actively partner with the market in technology ideation, decision making and prioritization including clear articulation of anticipated business return.
- Be an advocate for market needs within the larger organization while integrating with hospital standards and roadmaps.
- Initiate and lead market teams through change by communicating a compelling case for change.
- Manage a cross-functional market based technology operations team.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: and Requirements
- High School diploma equivalency with 5 years of applicable cumulative job specific experience required, with 2 of those years being in leadership/management OR Associate's degree/Bachelor's degree with 3 years of applicable cumulative job specific experience required, with 2 of those years being in leadership/management.
- 7 years as a Director level with a Healthcare Technology and Operations Delivery background (Not a technical background)
- Healthcare Acute Care experience and knowledge (knowledge of EHRs, Hospital Terminology, Healthcare Technology, etc.)
- Problem solver with good executive presence
- Act as the connection point between market demands and technology capabilities, translating business needs into actionable work requests.
- Oversee governance processes and operational decision-making that drive the creation and prioritization of work requests across applications and platform infrastructure teams.
- Manage the execution of projects within the hospital system ensuring clear expectations, timely delivery, and alignment with strategic goals.
- Facilitate collaboration across cross-functional teams to ensure seamless project initiation and execution. null
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to

**Job Overview:**
NTT DATA State, Local and Education Division is looking for a strategic and collaborative Director of Services Delivery to provide strategic direction, organizational people leadership, and tactical execution of an assigned account. The candidate will deliver a great business partnership experience with the agencies and external customers while driving the transformation activities towards the goals of NTT DATA. A critical area of focus for this role is to identify, modify and execute practices to provide efficient operations to deliver the highest business value through effective management of IT resources (people, finances, services) and collaborate closely with other Senior Leaders to integrate highly valued IT services and solutions. ** This role is required to be onsite in Richmond, VA **
This leader will be customer-oriented, work with a high sense of urgency, and a focus on quality, value, and timely delivery. You will direct the technical execution of multiple, concurrent solutions while adhering to government standards and while creating a great user experience. You will provide expertise in the form of organizational and people leadership, technical advisory services, program governance, customer and vendor engagement, and continuous service improvement oversight. The Delivery Director will report to the Sr. Director of Digital Workplace Services.
**Responsibilities:**
+ Overall ownership of assigned customer relationship(s).
+ Accountable for the delivery of service commitments to customer
+ Develops account plan in coordination with the Customer Executive who owns the integrated, final plan.
+ Manages delivery components of the Account P&L.
+ LOB is responsible for pricing and setting margin and the Customer Delivery Executive owns deal governance and technical certification.
+ Ensures that full life cycle delivery costs are within or better than the delivery costs committed within the approved deal model.
+ Responsible for-profit goals and effectively manages LOB account P&L and forecasts.
+ Directs the efforts of others in the achievement of the strategic and operational objectives of the group.
+ Manages staffing and maintaining a diverse and effective workforce.
+ Responsible for career development/planning, performance and pay discussions of team members.
+ Coordinates the activities of technical solution team members to meet contract obligations.
+ Provides complex metrics and reporting support to all relevant stakeholders.
+ Identifies opportunities for Growth and Innovation and supports planning and execution for the same.
+ Proactively identifies potential issues and drives resolution to avoid customer impact and facilitate continuous service improvement.
+ Identifies opportunities for increased productivity and efficiency through identifying new technologies and new and improved ways of executing operational activities.
+ Builds and sustains effective communications with all stakeholders and cross-functional teams in an effort to maximize the customer experience.
+ Ensures positive customer experience and satisfaction by developing and executing a Net Promoter Score (NPS) Action Plan.
+ Responsible for holding Customer Governance meetings and accountable for ensuring Crisis Management/Business Continuity Plans are developed and active.
**Required Experience:**
+ A minimum of ten (10) years of service delivery experience within Public Sector and Government Agencies.
+ A minimum of ten (10) years of experience managing and developing people on technical teams.
+ Minimum of (8) years of experience delivering Service Oriented Architectures.
+ Minimum of (8) years of experience managing a large portfolio of IT Services.
+ Bachelor's Degree or equivalent work experience.
**Preferred Experience:**
+ Five (5) years of experience working in a Cloud Services environment.
+ Five (5) years of experience working in a Microsoft M365 environment.
+ Project Management Certification.

**Job Overview:**
NTT DATA State, Local and Education Division is looking for a strategic and collaborative Director of Services Delivery to provide strategic direction, organizational people leadership, and tactical execution of an assigned account. The candidate will deliver a great business partnership experience with the agencies and external customers while driving the transformation activities towards the goals of NTT DATA. A critical area of focus for this role is to identify, modify and execute practices to provide efficient operations to deliver the highest business value through effective management of IT resources (people, finances, services) and collaborate closely with other Senior Leaders to integrate highly valued IT services and solutions. ** This role is required to be onsite in Richmond, VA **
This leader will be customer-oriented, work with a high sense of urgency, and a focus on quality, value, and timely delivery. You will direct the technical execution of multiple, concurrent solutions while adhering to government standards and while creating a great user experience. You will provide expertise in the form of organizational and people leadership, technical advisory services, program governance, customer and vendor engagement, and continuous service improvement oversight. The Delivery Director will report to the Sr. Director of Digital Workplace Services.
**Responsibilities:**
+ Overall ownership of assigned customer relationship(s).
+ Accountable for the delivery of service commitments to customer
+ Develops account plan in coordination with the Customer Executive who owns the integrated, final plan.
+ Manages delivery components of the Account P&L.
+ LOB is responsible for pricing and setting margin and the Customer Delivery Executive owns deal governance and technical certification.
+ Ensures that full life cycle delivery costs are within or better than the delivery costs committed within the approved deal model.
+ Responsible for-profit goals and effectively manages LOB account P&L and forecasts.
+ Directs the efforts of others in the achievement of the strategic and operational objectives of the group.
+ Manages staffing and maintaining a diverse and effective workforce.
+ Responsible for career development/planning, performance and pay discussions of team members.
+ Coordinates the activities of technical solution team members to meet contract obligations.
+ Provides complex metrics and reporting support to all relevant stakeholders.
+ Identifies opportunities for Growth and Innovation and supports planning and execution for the same.
+ Proactively identifies potential issues and drives resolution to avoid customer impact and facilitate continuous service improvement.
+ Identifies opportunities for increased productivity and efficiency through identifying new technologies and new and improved ways of executing operational activities.
+ Builds and sustains effective communications with all stakeholders and cross-functional teams in an effort to maximize the customer experience.
+ Ensures positive customer experience and satisfaction by developing and executing a Net Promoter Score (NPS) Action Plan.
+ Responsible for holding Customer Governance meetings and accountable for ensuring Crisis Management/Business Continuity Plans are developed and active.
**Required Experience:**
+ A minimum of ten (10) years of service delivery experience within Public Sector and Government Agencies.
+ A minimum of ten (10) years of experience managing and developing people on technical teams.
+ Minimum of (8) years of experience delivering Service Oriented Architectures.
+ Minimum of (8) years of experience managing a large portfolio of IT Services.
+ Bachelor's Degree or equivalent work experience.
**Preferred Experience:**
+ Five (5) years of experience working in a Cloud Services environment.
+ Five (5) years of experience working in a Microsoft M365 environment.
+ Project Management Certification.

Job Description
A large hospital system is hiring a permanent Strategic Delivery Director in Tulsa, OK. Provides strategic leadership and guidance to both business and technology partners, ensuring alignment between hospital market needs and enterprise technology requirements. This role serves as a critical liaison between business stakeholders and technical teamsincluding applications, infrastructure, data, and security groups. There will be no direct reports.
 Develop and sustain strong relationships with market executives in order to be a consultative partner on all technology topics while articulating short and long term operational implications and trade-offs on technology decisions.
 Develop and sustain strong relationships with the systems leaders in order to influence change through articulating operational impact of technology challenges and opportunities.
 Develop a deep understanding of the markets way of working plus the larger technology landscape in order to shape and influence the markets vision for technology.
 Serve as the executive point for the delivery of all market technology needs and lead your team in comprehensive organization and oversight of the market technology portfolio.
 Actively partner with the market in technology ideation, decision making and prioritization including clear articulation of anticipated business return.
 Be an advocate for market needs within the larger organization while integrating with the systems standards and roadmaps.
 Initiate and lead market teams through change by communicating a compelling case for change.
 Manage a cross-functional market based technology operations team.
We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form ( . The EEOC "Know Your Rights" Poster is available here ( .
To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: .
Skills and Requirements
High School diploma equivalency with 5 years of applicable cumulative job specific experience required, with 2 of those years being in leadership/management OR Associate's degree/Bachelor's degree with 3 years of applicable cumulative job specific experience required, with 2 of those years being in leadership/management.
7 years as a Director level with a Healthcare Technology and Operations Delivery background (Not a technical background)
Problem solver with good executive presence
Act as the connection point between market demands and technology capabilities, translating business needs into actionable work requests.
Oversee governance processes and operational decision-making that drive the creation and prioritization of work requests across applications and platform infrastructure teams.
Manage the execution of projects within the health system, ensuring clear expectations, timely delivery, and alignment with strategic goals.
Facilitate collaboration across cross-functional teams to ensure seamless project initiation and execution. null
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to

**Details**
+ **Department:** Market Technology Team
+ **Schedule:** Monday - Friday, 8 hour shift
+ **Location:** Must be based in Austin, TX
+ **Salary:** $142,936.00 - $01,792.00 per year
+ Eligible for an annual bonus incentive
**Benefits**
Paid time off (PTO)
Various health insurance options & wellness plans
Retirement benefits including employer match plans
Long-term & short-term disability
Employee assistance programs (EAP)
Parental leave & adoption assistance
Tuition reimbursement
Ways to give back to your community
_Benefit options and eligibility vary by position. Compensation varies based on factors including, but not limited to, experience, skills, education, performance, location and salary range at the time of the offer._
**Responsibilities**
**Business and Technical Acumen:**
+ **Portfolio Management** - Articulate, and guide the development of long-term goals and initiatives that foster the ministry's growth trajectory. Develop a mechanism for tracking initiative health and proactively identify risks requiring attention.
+ **Governance** - Defines and oversees demand management expectations for team and partners. Including but not limited to working with market executives to establish and maintain a robust Market Governance process that ensures all technology requests are strategically aligned, properly vetted, and prioritized. This process encompasses ideation, evaluation, and decision-making, ensuring that resources are allocated effectively and that decisions align with both short-term needs and long-term strategic objectives.
+ **Escalations and Problem Resolution** - Serves as the primary point within the market for partners and team members to escalate technology problems with both projects and routine operations. Skilled in independently assessing the issue and owning the engagement of the appropriate stakeholders to overcome.
+ **Expert Advising** - Shape and influence market partners' strategic technology decisions through expert guidance, persuasion, and negotiation. The Director fosters a culture of collaborative decision-making, where market partners are empowered to make informed choices, while also skillfully navigating resistance and setting boundaries without directly rejecting ideas. The goal is to eliminate a passive, "order-taking" mentality and instead create a proactive, solution-oriented partnership.
+ **Servant Leadership** - Leading, guiding, giving feedback with influence and ownership without direct reporting structure of associates. Collaborating with other leaders to meet customer expectations
+ **Relationship Management (market)** - Develop and maintain strong relationships with market leaders at various levels resulting in a dynamic where the partners consider the Director their primary point of contact for technology interests and challenges.
+ **Team Culture** - Building a strong, cohesive culture between a ministry and across the towers within Ascension Technology. Ensure approaches their work as problem solvers (versus problem admiration) - and approaches their work in a way that demonstrates a "We" culture with their AT colleagues
**Skills:**
+ Leadership
+ Communication
+ Strategic Thinking
+ Problem-Solving
+ Critical Thinking
+ Collaboration
+ Multi-tasking
+ Self-directed
**Requirements**
Education:
+ High School diploma equivalency with 5 years of applicable cumulative job specific experience required, with 2 of those years being in leadership/management OR Associate's degree/Bachelor's degree with 3 years of applicable cumulative job specific experience required, with 2 of those years being in leadership/management.
**Additional Preferences**
+ 7+ years of Information Technology experience (10+ years preferred)
+ 5+ years of leadership/management experience preferred
+ Bachelor's degree or Master's degree preferred.
#LI-CL2
**Why Join Our Team**
When you join Ascension, you join a team of over 134,000 individuals across the country committed to a Mission of serving others and providing compassionate, personalized care to all. Our inclusive culture, continuing education programs, career coaches and benefit offerings are just a few of the resources and tools that team members can use to create a rewarding career path. In fact, Ascension spent nearly 46 million in tuition assistance alone to support associate growth and development. If you are looking for a career where you can grow and make a difference in your community, we invite you to join our team today.
**Equal Employment Opportunity Employer**
Ascension provides Equal Employment Opportunities (EEO) to all associates and applicants for employment without regard to race, color, religion, sex/gender, sexual orientation, gender identity or expression, pregnancy, childbirth, and related medical conditions, lactation, breastfeeding, national origin, citizenship, age, disability, genetic information, veteran status, marital status, all as defined by applicable law, and any other legally protected status or characteristic in accordance with applicable federal, state and local laws.
For further information, view the EEO Know Your Rights (English) ( poster or EEO Know Your Rights (Spanish) ( poster.
As a military friendly organization, Ascension promotes career flexibility and offers many benefits to help support the well-being of our military families, spouses, veterans and reservists. Our associates are empowered to apply their military experience and unique perspective to their civilian career with Ascension.
Pay Non-Discrimination Notice ( note that Ascension will make an offer of employment only to individuals who have applied for a position using our official application. Be on alert for possible fraudulent offers of employment. Ascension will not solicit money or banking information from applicants.
**E-Verify Statement**
This employer participates in the Electronic Employment Verification Program. Please click the E-Verify link below for more information.
E-Verify (

**Your Impact**
The Field Delivery Director (FDD) is directly responsible for operational leadership related to all Final Mile deliveries, including Back of Store and Cross Dock Delivery Terminals (XDTs). This position oversees the Market Delivery team at the regional level and 3PL providers responsible for Final Mile Delivery. The FDD instructs cross-functional business units and leads positive relationships with Store Operations, Supply Chain, Loss Prevention, Customer Contact Center, and other stakeholders. This role participates in strategic decisions related to Final Mile and collaborates closely with cross-functional partners to design future state improvements.
The FDD is responsible for achieving delivery and delivery metrics (cost/service) goals within defined regions of up to 150 stores. This is accomplished through effective management of the relationship between third-party delivery vendors and Lowe's store locations and XDTs within the assigned region.
To be successful, the FDD must understand Big and Bulky home delivery and final mile logistics, and possess extensive knowledge of leadership techniques, including engagement, expense control, and service. The FDD must also have a working knowledge of DOT regulations to ensure compliance with state and federal regulations for those operating any Lowe's branded leased delivery vehicle.
**Work with a Winning Team**
At Lowe's, our mission is clear: we serve our customers, or we serve those who do. As a leader in our Store Support Center, you'll be the driving force behind this ethos, empowering our 1700+ stores - the true heart of our business. Your strategic decisions and innovative thinking will ripple across our entire organization, touching millions of customer experiences.
Here, your career will flourish as you tackle complex challenges that push our Fortune 50 company forward. We'll arm you with cutting-edge technology and robust resources, enabling you to make data-driven decisions that shape our industry. Your leadership will not only transform Lowe's, but also impact communities across the U.S., making your role both influential and deeply rewarding.
**Travel & Work Location Requirements**
This role requires frequent travel, with an expected travel range of 50% to 75%. Candidates must be based out of the Region 12 office in Chesterfield, MO location.
**Key Responsibilities**
+ The FDD anticipates and ensures the desired customer experience by identifying capacity and process gaps in partnership with third-party delivery providers to address these gaps.
+ Responsible for developing and implementing strategies that foster a positive, inclusive, and high-performing organizational culture.
+ Aligns the company's mission, vision, and values with its daily operations and ensuring that all employees feel engaged, valued, and motivated.
+ Provides oversight and drives accountability including our 3PL Provider operating 7 days per week.
+ Establishes clear safety goals and maintains expectations, leading by example with all safety practices including safety audits and providing necessary resources and support for a safe work environment.
+ Continually identifies opportunities to improve operational efficiency through improved systems capability, process improvement, product flow methods, and applied technology; performs benchmarking of Lowe's Final Mile to identify strengths and weaknesses, and to identify required improvement projects.
+ Drives adherence to established invoicing processes and ensures accuracy of all invoicing in assigned market.
+ Maintains ongoing communication and relationship building with delivery provider(s), as well as store operations leadership, to ensure alignment to delivery program objectives and safety compliance within the XDT as the single point of contact.
+ Assists with escalated customer issues/complaints related to delivery and any store complaints regarding contracted 3PL Independent Contractor.
+ Drives compliance of stores and delivery provider(s) to delivery program (SOPs).
+ Supports the onboarding of new stores and XDTs to defined delivery 3PL providers.
+ Monitors post-delivery feedback through Likelihood to Recommend (LTR) reporting and Key Performance Indicators (KPIs), along with service standards defined in the Statement of Work (SOW).
+ Holds delivery vendor(s) accountable when not meeting Service Agreement (SLA) and follows up to determine reasons for SLA failure.
+ Facilitates market Quarterly Business Review (QBR) process - a standardized format for reviewing metrics against goal and planning for the next quarter.
+ Research problems and identifies root cause of issues, then provides or recommends appropriate resolution (e.g., training) and raises visibility to leadership in Lowe's.
+ Supports capacity planning efforts in assigned Region, including annual and peak capacity planning.
+ Reviews market - productivity and quality metrics with markets monthly and utilizes this information to drive operations improvements at the division, market or region.
+ Facilitates positive relationships between vendor carrier management staff and the stores.
+ Supports remote Lowe's locations with in-house delivery teams and ensures compliance of Lowe's policies and procedures.
+ Responsible for recruiting, hiring, training, and developing top talent for succession and that is driven to win.
+ Leads, engages, and builds a culture of winning with direct reports.
**Minimum Qualifications**
+ Bachelor's Degree and with 5 years' experience in retail/final mile (Big Box) leadership or professional environment or 10 years of experience in retail leadership or professional environment or equivalent experience
+ 5 years leadership experience with direct or indirect report responsibility
+ Experience working in a matrixed environment where had to influence others without direct authority
+ Experience independently managing escalated customer service issues and complaints
+ Experience creating holistic solutions/plans to solve systemic customer issues
**Preferred Skills/Experience**
+ Experience applying DOT regulations to job responsibilities
+ Leadership experience with direct report responsibility
+ Experience analyzing and using internal (e.g., P&L, exception reports) and external (e.g., customer and industry) sources of data to make fact-based decisions
**Benefits**
+ 401k with up to 4.25% match
+ Discounted Employee Stock Purchase Plan (15% discount of strike price)
+ Tuition-Free Education
+ 10-week Maternity/Parental Leave
+ 10% Associate Discount
For information about our benefit programs and eligibility, please visit .
**About Lowe's**
Lowe's Companies, Inc. (NYSE: LOW) is a FORTUNE® 100 home improvement company serving approximately 16 million customer transactions a week in the United States. With total fiscal year 2024 sales of more than $83 billion, Lowe's operates over 1,700 home improvement stores and employs approximately 300,000 associates. Based in Mooresville, N.C., Lowe's supports the communities it serves through programs focused on creating safe, affordable housing, improving community spaces, helping to develop the next generation of skilled trade experts and providing disaster relief to communities in need. For more information, visit Lowes.com .
**Compensation**
Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. For information regarding our benefit programs and eligibility, please visit our benefits page ( .
#LI-Onsite
#LI-LG2
_Lowe's is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law._
Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. For information regarding our benefit programs and eligibility, please visit

**Details**
+ **Department:** Market Technology Team
+ **Schedule:** Monday - Friday, 8 hour shift
+ **Location:** Tulsa, OK
+ **Salary:** $142,936.00 - $01,792.00 per year
+ Eligible for an annual bonus incentive
**Benefits**
Paid time off (PTO)
Various health insurance options & wellness plans
Retirement benefits including employer match plans
Long-term & short-term disability
Employee assistance programs (EAP)
Parental leave & adoption assistance
Tuition reimbursement
Ways to give back to your community
_Benefit options and eligibility vary by position. Compensation varies based on factors including, but not limited to, experience, skills, education, performance, location and salary range at the time of the offer._
**Responsibilities**
**Portfolio Management** - Defines expectations for team regarding how a comprehensive portfolio will be built and assigned to team members. Develop mechanism for tracking initiative health and proactively identify risks requiring attention.
**Governance** - Defines and oversees demand management expectations for team and partners. Including but not limited to process for ideation, vetting and decision making.
**Escalations and Problem Resolution** - Serves as the primary point within the market for partners and team members to escalate technology problems with both projects and routine operations. Skilled in independently assessing the issue and owning the engagement of the appropriate stakeholders to overcome.
**Expert Advising** - Creates a culture of advising market partners in their technology interests via persuasion, influence, negotiation and compromise. Director and team know how to say "no" without saying no and eliminate order taking mentality.
**Relationship Management (market)** - Develop and maintain strong relationship with market leaders at various levels resulting in a dynamic where the partners consider the Director their primary point of contact for technology interests and challenges.
**Relationship Management (AT)** - Develop a network of trusting relationships with peers throughout the larger AT organization who you directly engage to explore opportunities and overcome challenges.
**Team Culture** - Create a culture of ownership and accountability within the team. Ensure team approaches their work as problem solvers (versus problem admiration) - and approaches their work in a way that demonstrates a "We" culture with their AT colleagues (as opposed to "us vs them")
**Requirements**
Education:
+ High School diploma equivalency with 5 years of applicable cumulative job specific experience required, with 2 of those years being in leadership/management OR Associate's degree/Bachelor's degree with 3 years of applicable cumulative job specific experience required, with 2 of those years being in leadership/management.
**Additional Preferences**
+ Healthcare IT experience
+ Leadership experience
**Why Join Our Team**
When you join Ascension, you join a team of over 134,000 individuals across the country committed to a Mission of serving others and providing compassionate, personalized care to all. Our inclusive culture, continuing education programs, career coaches and benefit offerings are just a few of the resources and tools that team members can use to create a rewarding career path. In fact, Ascension spent nearly 46 million in tuition assistance alone to support associate growth and development. If you are looking for a career where you can grow and make a difference in your community, we invite you to join our team today.
**Equal Employment Opportunity Employer**
Ascension provides Equal Employment Opportunities (EEO) to all associates and applicants for employment without regard to race, color, religion, sex/gender, sexual orientation, gender identity or expression, pregnancy, childbirth, and related medical conditions, lactation, breastfeeding, national origin, citizenship, age, disability, genetic information, veteran status, marital status, all as defined by applicable law, and any other legally protected status or characteristic in accordance with applicable federal, state and local laws.
For further information, view the EEO Know Your Rights (English) ( poster or EEO Know Your Rights (Spanish) ( poster.
As a military friendly organization, Ascension promotes career flexibility and offers many benefits to help support the well-being of our military families, spouses, veterans and reservists. Our associates are empowered to apply their military experience and unique perspective to their civilian career with Ascension.
Pay Non-Discrimination Notice ( note that Ascension will make an offer of employment only to individuals who have applied for a position using our official application. Be on alert for possible fraudulent offers of employment. Ascension will not solicit money or banking information from applicants.
**E-Verify Statement**
This employer participates in the Electronic Employment Verification Program. Please click the E-Verify link below for more information.
E-Verify (

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About Kinaxis

Elevate your career journey by embracing a new challenge with Kinaxis. We are experts in tech, but its really our people who give us passion to always seek ways to do things better. As such, were serious about your career growth and professional development, because People matter at Kinaxis.

About Kinaxis

Elevate your career journey by embracing a new challenge with Kinaxis. We are experts in tech, but its really our people who give us passion to always seek ways to do things better. As such, were serious about your career growth and professional development, because People matter at Kinaxis.

In 1984, we started out as a team of three engineers based in Ottawa, Canada. Today, we have grown to become a global organization with over 2000 employees around the world, and support 40,000+ users in over 100 countries. As a global leader in end-to-end supply chain management, we enable supply chain excellence for all industries. We are expanding our team in the US and around the world as we continue to innovate and revolutionize how we support our customers.

Kinaxis has a well-established team of Sales and Professional Services professionals across the US. Our newest office is based in Irvings Las Colinas development and will serve as a centralized hub where employees and customers from across the US can come together to work towards solving some of the biggest challenges facing supply chains.

About The Role

The Director, Delivery is a senior leader responsible for managing a portfolio of complex, large-scale projects / programs for regional and global clients. Operating within a matrix structure, this role drives successful delivery of Kinaxis Maestro solution by leveraging deep supply chain expertise, technical acumen, and project leadership. The

Director balances delivery on single-focus client projects with oversight of multi-year rollouts, managing risk, stakeholders, and commercial outcomes to ensure on-time, on-budget delivery.

Key Responsibilities

• Lead a portfolio of implementation projects and operate as the business leader for assigned book of business. Guide a Professional Services team comprising of technical/data, supply chain solution and delivery management professionals to deliver on customer commitments.
• Manage a high-performing team and drive achievement of team utilization, revenue and management targets by fostering a culture of accountability, innovation, and continuous improvement.
• Provide day-to-day team leadership by supporting direct reports with their professional growth through coaching, mentoring, performance management, and career development.
• Serve as a trusted advisor on key accounts by delivering strategic recommendations. Guide effective program execution while balancing organizational risks and opportunities in assigned projects.
• Support regional talent strategy through talent planning, compensation planning, and organizational design to align skills and resources with evolving business needs.
• Take ownership for client satisfaction and manage delivery excellence by proactively managing client expectations, providing necessary leadership in finding optimal solutions to issues, mitigating risks such as scope creep and competing priorities, while representing both the client and Kinaxis best interests.
• Leadership in the evolution of Professional Services strategy, including methodology enhancements and readiness planning for new product functionality.
• Maintain strong relationships with partners, vendors, and internal stakeholders to ensure seamless execution across all phases of the engagement lifecycle
• Work with the Sales team, Client Partners and Directors to develop and support client services solution roadmap. Administer projects across the engagement lifecycle.
• Drive cross-functional collaboration by synthesizing field feedback into initiatives that enhance customer value, support resolution of account issues and ensure internal alignment.
• Serve as the primary conduit of information on assigned programs, including current status, milestones, issues, updates and insights for executive sponsors and senior stakeholders, both internally and externally
  
  

Primary Skills And Qualifications

• Bachelors degree in Computer Science, Supply Chain, Business or related post-secondary education.
• Minimum 10 years of progressive Supply Chain industry experience, managing large-scale implementations in software consulting services, with at least 7 years progressive experience managing teams.
• Deep understanding of the supply chain industry, including key challenges, trends, and competitive landscape.
• Proven record of leading complex and/or matrix global teams to execute on time and on budget.
• In depth Technical Project Management expertise, with at least 7 years history of implementing complex software solutions and delivering on multi-phase projects for Enterprise or global clients.
• Advanced communication skills, with the ability to communicate technical concepts to non-technical stakeholders and build consensus around strategies and initiatives.
• Ability to influence and manage stakeholders up to C-level executives in complex customer ecosystems.
• Ability to manage and prioritize team workloads in an environment of ongoing urgency, ambiguity, and change.
• Strong interpersonal skills with a desire to coach, mentor and develop others.
• Ability to travel as required
  
  

#Senior #Director

Work With Impact: Our platform directly helps companies power the worlds supply chains. We see the results of what we do out in the world every daywhen we see store shelves stocked, when medications are available for our loved ones, and so much more.

Work with Fortune 500 Brands: Companies across industries trust us to help them take control of their integrated business planning and digital supply chain. Some of our customers include Ford, Unilever, Yamaha, P&G, Lockheed-Martin, and more.

Social Responsibility at Kinaxis: Our Diversity, Equity, and Inclusion Committee weighs in on hiring practices, talent assessment training materials, and mandatory training on unconscious bias and inclusion fundamentals. Sustainability is key to what we do and were committed to net-zero operations strategy for the long term. We are involved in our communities and support causes where we can make the most impact.

People matter at Kinaxis and these are some of the perks and benefits we created for our team:

• Flexible vacation and Kinaxis Days (company-wide day off on the last Friday of every month)
• Flexible work options
• Physical and mental well-being programs
• Regularly scheduled virtual fitness classes
• Mentorship programs and training and career development
• Recognition programs and referral rewards
• Hackathons
  
  

For more information, visit the Kinaxis web site at or the companys blog at .

Kinaxis welcomes candidates to apply to our inclusive community. We provide accommodations upon request to ensure fairness and accessibility throughout our recruitment process for all candidates, including those with specific needs or disabilities. If you require an accommodation, please reach out to us at Please note that this contact information is strictly for accessibility requests and cannot be used to inquire about application statuses.

Kinaxis is committed to ensuring a fair and transparent recruitment process. We use artificial intelligence (AI) tools in the initial step of the recruitment process to compare submitted resumes against the job description, to identify candidates whose education, experience and skills most closely match the requirements of the role. After the initial screening, all subsequent decisions regarding your application, including final selection, are made by our human recruitment team. AI does not make any final hiring decisions.

Seniority level

• Seniority level Director

Employment type

• Employment type Full-time

Job function

• Job function Consulting
• Industries Software Development

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