14,502 Delivery Director jobs in the United States

**Req ID:**
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a Delivery Director to join our team in Atlanta, Georgia (US-GA), United States (US).
**Job Summary:**
+ Provides direction and guidance for operations, administration and desired results for multiple departments within a function of work area.
+ Translates business plans into objectives and exercises latitude in managing operations. Accomplishes results through the efforts of subordinate managers / professional team members
+ Responsible for managing larger groups of team members, which may also include lower-level leaders.
+ Responsible for large accounts with high level of complexity; Accounts are of higher dollar values and strategic importance.
+ Leads the defining and adherence to delivery management processes and policies.
+ Exhibits advanced knowledge in delivery management best practices.
+ Manages multiple programs and the coordination and direction of large third-party partner relationships.
+ Responsible for delivering in a highly matrixed global delivery model.
+ Accountable for account growth.
+ Mentors and trains less experienced delivery management team members.
+ Responsible for ensuring accurate and timely invoicing and meeting contractual deliverables, as well as corporate financial and account reporting.
+ Responsible for building and developing relationships (customer, internal and external) important to ensure success of the business.
+ Ability to develop and implement strategic initiatives.
+ Expert priority-setting skills as they relate to setting strategic direction for the group.
+ Ability to lead large cross-functional teams.
+ Demonstrated attentiveness to driving quality and productivity within team.
+ Expert analytical, problem solving, negotiation and organizational skills.
+ Ability to motivate, direct and lead large groups of people at all levels within the organization.
+ Extensive experience managing very large third-party relationships across geographies and/or industries in the successful achievement of client satisfaction levels.
+ Advanced ability to implement delivery transformation programs to re-engineer delivery cost model.
**Basic Qualifications:**
+ Undergraduate degree/Bachelor's degree
+ Minimum 12 years of professional experience.
+ Minimum 5 years of managerial/leadership experience.
**Preferred Qualifications:**
+ PMP Certification
+ Previous experience in managing federal accounts.
**About NTT DATA**
NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com ( possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client's needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com, @nttdatafed.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, .
**_NTT DATA endeavors to make_** **_ **_accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at_** **_ **_._** **_This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here ( . If you'd like more information on your EEO rights under the law, please click here ( . For Pay Transparency information, please click here ( ._**

**Essential Functions:**
-The FDD anticipates and ensures the desired customer experience by identifying capacity and process gaps in partnership with third-party delivery providers to address these gaps.
-Responsible for developing and implementing strategies that foster a positive, inclusive, and high-performing organizational culture.
-Aligns the company's mission, vision, and values with its daily operations and ensuring that all employees feel engaged, valued, and motivated.
-Provides oversight and drives accountability including our 3PL Provider operating 7 days per week.
-Establishes clear safety goals and maintains expectations, leading by example with all safety practices including safety audits and providing necessary resources and support for a safe work environment.
-Continually identifies opportunities to improve operational efficiency through improved systems capability, process improvement, product flow methods, and applied technology; performs benchmarking of Lowe's Final Mile to identify strengths and weaknesses, and to identify required improvement projects.
-Drives adherence to established invoicing processes and ensures accuracy of all invoicing in assigned market.
-Maintains ongoing communication and relationship building with delivery provider(s), as well as store operations leadership, to ensure alignment to delivery program objectives and safety compliance within the XDT as the single point of contact.
-Assists with escalated customer issues/complaints related to delivery and any store complaints regarding contracted 3PL Independent Contractor.
-Drives compliance of stores and delivery provider(s) to delivery program (SOPs).
-Supports the onboarding of new stores and XDTs to defined delivery 3PL providers.
-Monitors post-delivery feedback through Likelihood to Recommend (LTR) reporting and Key Performance Indicators (KPIs), along with service standards defined in the Statement of Work (SOW).
-Holds delivery vendor(s) accountable when not meeting Service Agreement (SLA) and follows up to determine reasons for SLA failure.
-Facilitates market Quarterly Business Review (QBR) process - a standardized format for reviewing metrics against goal and planning for the next quarter.
-Research problems and identifies root cause of issues, then provides or recommends appropriate resolution (e.g., training) and raises visibility to leadership in Lowe's.
-Supports capacity planning efforts in assigned Region, including annual and peak capacity planning.
-Reviews market - productivity and quality metrics with markets monthly and utilizes this information to drive operations improvements at the division, market or region.
-Facilitates positive relationships between vendor carrier management staff and the stores.
-Supports remote Lowe's locations with in-house delivery teams and ensures compliance of Lowe's policies and procedures.
-Responsible for recruiting, hiring, training, and developing top talent for succession and that is driven to win.
-Leads, engages, and builds a culture of winning with direct reports.
**Minimum Requirements:**
-Bachelor's Degree and with 5 years' experience in retail/final mile (Big Box) leadership or professional environment or 10 years of experience in retail leadership or professional environment
-5 years leadership experience with direct or indirect report responsibility
-Experience working in a matrixed environment where had to influence others without direct authority
-Experience independently managing escalated customer service issues and complaints
-Experience creating holistic solutions/plans to solve systemic customer issues
**Preferences:**
-Experience applying DOT regulations to job responsibilities
-Leadership experience with direct report responsibility
-Experience analyzing and using internal (e.g., P&L, exception reports) and external (e.g., customer and industry) sources of data to make fact-based decisions
_Lowe's is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law._
Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. For information regarding our benefit programs and eligibility, please visit

Job Description
A large hospital system is hiring a permanent Strategic Delivery Director in Austin, TX. Provides strategic leadership and guidance to both business and technology partners, ensuring alignment between hospital market needs and enterprise technology requirements. This role serves as a critical liaison between business stakeholders and technical teams-including applications, infrastructure, data, and security groups.
- Develop and sustain strong relationships with market executives in order to be a consultative partner on all technology topics while articulating short and long term operational implications and trade-offs on technology decisions.
- Develop and sustain strong relationships with Ascension Technologies leaders in order to influence change through articulating operational impact of technology challenges and opportunities.
- Develop a deep understanding of the market's way of working plus the larger technology landscape in order to shape and influence the market's vision for technology.
- Serve as the executive point for the delivery of all market technology needs and lead your team in comprehensive organization and oversight of the market technology portfolio.
- Actively partner with the market in technology ideation, decision making and prioritization including clear articulation of anticipated business return.
- Be an advocate for market needs within the larger organization while integrating with hospital standards and roadmaps.
- Initiate and lead market teams through change by communicating a compelling case for change.
- Manage a cross-functional market based technology operations team.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: and Requirements
- High School diploma equivalency with 5 years of applicable cumulative job specific experience required, with 2 of those years being in leadership/management OR Associate's degree/Bachelor's degree with 3 years of applicable cumulative job specific experience required, with 2 of those years being in leadership/management.
- 7 years as a Director level with a Healthcare Technology and Operations Delivery background (Not a technical background)
- Healthcare Acute Care experience and knowledge (knowledge of EHRs, Hospital Terminology, Healthcare Technology, etc.)
- Problem solver with good executive presence
- Act as the connection point between market demands and technology capabilities, translating business needs into actionable work requests.
- Oversee governance processes and operational decision-making that drive the creation and prioritization of work requests across applications and platform infrastructure teams.
- Manage the execution of projects within the hospital system ensuring clear expectations, timely delivery, and alignment with strategic goals.
- Facilitate collaboration across cross-functional teams to ensure seamless project initiation and execution.

**Details**
+ **Department:** Market Technology Team
+ **Schedule:** Monday - Friday, 8 hour shift
+ **Location:** Tulsa, OK
+ **Salary:** $142,936.00 - $01,792.00 per year
+ Eligible for an annual bonus incentive
**Benefits**
Paid time off (PTO)
Various health insurance options & wellness plans
Retirement benefits including employer match plans
Long-term & short-term disability
Employee assistance programs (EAP)
Parental leave & adoption assistance
Tuition reimbursement
Ways to give back to your community
_Benefit options and eligibility vary by position. Compensation varies based on factors including, but not limited to, experience, skills, education, performance, location and salary range at the time of the offer._
**Responsibilities**
**Portfolio Management** - Defines expectations for team regarding how a comprehensive portfolio will be built and assigned to team members. Develop mechanism for tracking initiative health and proactively identify risks requiring attention.
**Governance** - Defines and oversees demand management expectations for team and partners. Including but not limited to process for ideation, vetting and decision making.
**Escalations and Problem Resolution** - Serves as the primary point within the market for partners and team members to escalate technology problems with both projects and routine operations. Skilled in independently assessing the issue and owning the engagement of the appropriate stakeholders to overcome.
**Expert Advising** - Creates a culture of advising market partners in their technology interests via persuasion, influence, negotiation and compromise. Director and team know how to say "no" without saying no and eliminate order taking mentality.
**Relationship Management (market)** - Develop and maintain strong relationship with market leaders at various levels resulting in a dynamic where the partners consider the Director their primary point of contact for technology interests and challenges.
**Relationship Management (AT)** - Develop a network of trusting relationships with peers throughout the larger AT organization who you directly engage to explore opportunities and overcome challenges.
**Team Culture** - Create a culture of ownership and accountability within the team. Ensure team approaches their work as problem solvers (versus problem admiration) - and approaches their work in a way that demonstrates a "We" culture with their AT colleagues (as opposed to "us vs them")
**Requirements**
Education:
+ High School diploma equivalency with 5 years of applicable cumulative job specific experience required, with 2 of those years being in leadership/management OR Associate's degree/Bachelor's degree with 3 years of applicable cumulative job specific experience required, with 2 of those years being in leadership/management.
**Additional Preferences**
+ Healthcare IT experience
+ Leadership experience
**Why Join Our Team**
When you join Ascension, you join a team of over 134,000 individuals across the country committed to a Mission of serving others and providing compassionate, personalized care to all. Our inclusive culture, continuing education programs, career coaches and benefit offerings are just a few of the resources and tools that team members can use to create a rewarding career path. In fact, Ascension spent nearly 46 million in tuition assistance alone to support associate growth and development. If you are looking for a career where you can grow and make a difference in your community, we invite you to join our team today.
**Equal Employment Opportunity Employer**
Ascension provides Equal Employment Opportunities (EEO) to all associates and applicants for employment without regard to race, color, religion, sex/gender, sexual orientation, gender identity or expression, pregnancy, childbirth, and related medical conditions, lactation, breastfeeding, national origin, citizenship, age, disability, genetic information, veteran status, marital status, all as defined by applicable law, and any other legally protected status or characteristic in accordance with applicable federal, state and local laws.
For further information, view the EEO Know Your Rights (English) ( poster or EEO Know Your Rights (Spanish) ( poster.
As a military friendly organization, Ascension promotes career flexibility and offers many benefits to help support the well-being of our military families, spouses, veterans and reservists. Our associates are empowered to apply their military experience and unique perspective to their civilian career with Ascension.
Pay Non-Discrimination Notice ( note that Ascension will make an offer of employment only to individuals who have applied for a position using our official application. Be on alert for possible fraudulent offers of employment. Ascension will not solicit money or banking information from applicants.
**E-Verify Statement**
This employer participates in the Electronic Employment Verification Program. Please click the E-Verify link below for more information.
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Defense Technical Delivery Director Key Role: Provide oversight of engineering and manufacturing operations with a focus on technical acumen, risk control, quality delivery, and safety. Oversee all engineering and manufacturing operations, emphasizing technical excellence, risk mitigation, quality assurance, and safety. Direct Pre-Production Engineering and Production or Manufacturing functions to ensure successful delivery of all PCB-based priority investment initiatives. Establish and refine world-class EMP processes for efficient technology development and deployment, while upholding rigorous technical discipline and a culture of safety across the PCB Flagship and R&D labs. Apply advanced technological expertise to deliver scalable solutions, enhance EMP impact, and ensure optimal team deployment within strategic and cost parameters. Cultivate supply chain partnerships, lead classified manufacturing capability standup, implement cost efficiency measures, and support the client in advancing Engineering Labs and Facilities Strategy. Basic Qualifications:

• 10+ years of experience in the engineering and manufacturing of defense programs, including the design, build, manufacture, and test of military systems
• 10+ years of experience in leading capture and proposal activities for defense solutions acquisitions
• 10+ years of experience in program management roles, including leading technical teams to successful deliver on complex programs
• Experience in technical risk assessment and mitigation
• Knowledge of Systems Engineering, AS9100 or ISO 9001-based quality management systems, and manufacturing best practices
• Ability to elicit and interpret client requirements and translate them into actionable, costed engineering solutions
• Ability to work effectively with multidisciplinary internal teams, including developers, engineers, architects, manufacturing and industrial technicians, quality assurance, business operations, and corporate enterprise groups
• Ability to apply deep technology skills to deliver and scale technical solutions and operationalize reusable solutions for client delivery
• Secret clearance
• Bachelor's degree in Engineering

Additional Qualifications:

• 5+ years of experience developing and executing business strategies to achieve successful and quality growth
• Experience with delivery programs, clients, and industry relationships across the US Navy or Marine Corps
• Experience with delivery programs across the US Air Force, Army, Combatant Commands, and the Intelligence Community
• Ability to build and leverage relationships in the company and with the federal government and industry
• Ability to research, analyze, and remain abreast of technical and competitive trends and emerging technologies, and to assess their strategic value or risk to the organization
• Ability to use analytic skills to interpret business and operational performance data

Clearance: Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information; Secret clearance is required. Compensation At Booz Allen, we celebrate your contributions, provide you with opportunities and choices, and support your total well-being. Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and dependent care. Our recognition awards program acknowledges employees for exceptional performance and superior demonstration of our values. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in Booz Allen's benefit programs. Individuals that do not meet the threshold are only eligible for select offerings, not inclusive of health benefits. We encourage you to learn more about our total benefits by visiting the Resource page on our Careers site and reviewing Our Employee Benefits page. Salary at Booz Allen is determined by various factors, including but not limited to location, the individual's particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements. The projected compensation range for this position is $162,800.00 to $303,000.00 (annualized USD). The estimate displayed represents the typical salary range for this position and is just one component of Booz Allen's total compensation package for employees. This posting will close within 90 days from the Posting Date. Identity Statement As part of the application process, you are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud. Work Model Our people-first culture prioritizes the benefits of flexibility and collaboration, whether that happens in person or remotely.

• If this position is listed as remote or hybrid, you'll periodically work from a Booz Allen or client site facility.
• If this position is listed as onsite, you'll work with colleagues and clients in person, as needed for the specific role.

Commitment to Non-Discrimination All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state, local, or international law.

Summary:

Responsible for implementing regional Safety Instrumented System, (SIS) and Turbomachinery Control (TMC) systems delivery strategy within a geographic area such as a part of a country, a country, or multiple countries, and may be part of a Hub or the entire Hub for Process Automation. Sets direction for/coordinates a territory Delivery team to achieve regional Delivery strategy.

The Territory Delivery Director position is a strategic leadership role responsible for the commercial direction, organizational leadership, and business alignment of regional SIS and TMC systems project execution activities.

This individual will oversee a multi-disciplinary team delivering high-performance control systems for process safety systems, rotating equipment, including gas and steam turbines, and compressors across various industrial applications.

Provides Delivery strategy input/feedback for the Hub/Territory to, and working with, the Hub Leader as well closing the communication loop back to Regional/Global Delivery leaders as to the need of the Hub/Territory.

Through a staff of project managers and coordinating with Territory Engineering and Services Managers, drives growth of revenue, margin and customer intimacy knowledge consistent with Territory business objectives

Drives to expand presence in both CAPEX and OPEX domains with clients in the Territory.

Voice of the client to Delivery; voice of Delivery to the Hub; voice of the Territory to the Regional and Global Delivery functions.

As part of the Regional Delivery Leadership team, is expected to engage in strategic planning to meet all regional objectives and is equally accountable as a member of the team for the completion of all Delivery objectives as defined by the team.

What will you do?

• Responsible for achieving financial objectives for the Territory with the main focus on revenue value growth, cash, and gross margin improvement. Drives CAPEX and OPEX success across the entire process Automation portfolio.
• Responsible for client facing activities of the Hub/Territory Delivery team ensuring client satisfaction and client value in the area of project execution and life cycle support services
  Manages a pool of Project Managers, Engineering Managers and Project Assistants to support all project execution activities.
• Coordinates with the Field Services Manager to support customer installed base lifecycle management activities.
• Provides coaching and development guidance for PMs, PAs, and Engineers for their career development.
• Supports the Hub/Territory's adherence to all global processes and tools as defined by Global Delivery process and tools organization
• Articulates Hub/Territory needs to the regional and global Delivery functions, including resource requirements, tools and processes, skill, talent development and capabilities gaps.
• Conducts monthly project and service reviews to ensure financial and customer satisfaction targets are met
• Contributes to proposal development, customer presentations, and contract negotiations
• Leads engineering reviews and risk assessments for critical projects and proposals
• Works with quality manager to ensure high quality execution and delivery of projects

Key Interactions:

• Regional Delivery VP - Reports to solid line
• Hub Leader/VP - Reports to dotted line
• Regional Engineering Director
• Regional Services Director
  Regional PMO Director
  Project Managers
• Engineering Managers
• Territory Service Manager
  Hub/Local Sales, Presales, and Proposals
• Hub/Local Finance and Project Controls
• Quality Manager

What skills and capabilities will make you successful?

• High integrity, strategic mindset, and results-driven orientation.
• Strong executive communication, stakeholder engagement, and decision-making skills.
• Committed to Customer Satisfaction and Focus
• Drive for Results
• Manages Organizational Change
• Ability to manage complexity, ambiguity, and cross-functional collaboration.
• Establishes Plans and Contingencies for optimal execution
• Fosters Teamwork across the organization
• Strong Collaboration and Influencing skills

Key Measurements
• Hub/Territory Revenue, Gross Margin and Cash
• Hub/Territory Customer Satisfaction
• Gross Margin Improvement
• Change Order Growth
• EEC utilization

What's in it for you?

Leadership Opportunity : Applicants will lead a team of project managers and engineers, allowing them to develop their leadership skills and make a significant impact on the organization with a $45M project and services portfolio.

Strategic Influence : The role involves shaping and implementing regional and global delivery strategies, giving candidates a voice in high-level decision-making processes. This is a chance to influence how the company operates in the automation space.

Professional Growth : With responsibilities including coaching and mentoring team members, candidates can enhance their management and interpersonal skills while fostering the growth of others.

Financial Accountability : Managing financial objectives provides candidates with the chance to directly influence the financial success of the territory, which can be very rewarding.

Customer Engagement : The opportunity to interact with clients and ensure their satisfaction can lead to building strong professional relationships and enhancing customer intimacy, which is crucial for business success.

Diverse Interactions: The role requires collaboration with various departments and leaders, which can broaden candidates' professional networks and expose them to different perspectives and expertise within the organization

Global Perspective : Working with regional and global delivery functions allows candidates to understand and contribute to broader business strategies, providing a comprehensive view of the company's operations.

Challenging Projects : Involvement in major automation projects can be both challenging and fulfilling, providing candidates with valuable experience in managing complex initiatives.

Who will you report to?

Tim Heckman - VP, Process Automation Regional Delivery

What qualifications will make you successful for this role?

• 12+ years related professional experience; 7+ years management experience and BS or equivalent/MBA preferred
• Experience with DCS, SIS and TMC projects and services
• Major automation project experience ($5M or greater)
• Proven experience and track record managing Project Managers and Engineers

Let us learn about you! Apply today.

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Looking to make an IMPACT with your career?

When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values - Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork - starts with us.

IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.

We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.

Become an IMPACT Maker with Schneider Electric - apply today!

€36 billion global revenue
+13% organic growth
150 000+ employees in 100+ countries
#1 on the Global 100 World's most sustainable corporations

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and 'inclusion' is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.

At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here

Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.

This is a remote position.

ITTConnect is seeking a BPO Delivery Director - HR Operations  for a Direct Hire position with a client that is a a global business and technology transformation partner  with over 340k employees in over 50 countries. This is a high visibility role in their BPO Solutions delivery organization. Key accountabilities and responsibilities include : Service Delivery management P&L accountability Manage People and performance. Client satisfaction Client relationship management Account business planning and strategy Financial performance Transformation & Industrialized Innovation Supporting Growth Contract Compliance

Other duties will include :

To act as an escalation point of contact for the client organization in troubleshooting and resolving all issues arising from delivery-related account activities. Understands what it takes to manage a business and uses the insights to better understand a client’s needs and position the right offerings in conjunction with the BPO Practice to bring value to the client. Ensure implementation of best practices in the areas of People, Process, Technology, and Controls in conjunction with the Practice Teams (Process and Technology). Working closely with the BPO Practice to deliver all Transformation & Innovation projects as agreed. Working closely with the Practice & Practice Delivery team to arrive at new opportunities for better efficiency to the client using the client’s ESOAR (Eliminate, Standardize, Optimize, Automate, Robotize) methodology underpinned by "5 Senses of Intelligent Automation". Working closely with the Practice and Practice delivery teams to implement relevant Technology platforms as well drive RPA Adoption across the processes. Manages negotiations/re-negotiations to protect business interests while at the same time maintaining customer satisfaction. Manage the talent pipeline within the team in conjunction with the Practice to ensure organization resilience on a short, medium, and long-term basis. Support Account Development Requirements

What you will bring :  

15 – 20+ years of proven experience in HR Services and Outsourcing in a global complex/matrix environment. Should have led large client delivery/portfolio delivery in the HR Service space (100-500 FTEs). Strong Experience in HCM , Workday and Salesforce . Strong People/Performance management experience. Experience in delivering Transformation projects for clients including Automation using Industry Tools and Robotic Process Automation ( RPA ). Experience in working in Manufacturing Industry (Preferred). Focused on customer value and improvement of overall customer experience (C-SAT, internal quality processes). Leadership skills in a multicultural environment, cultural sensitivity, and ability to work internationally. Proven experience in a global complex BPO environment . Ability to influence senior business stakeholders at the client end. Strong relationship building, communication, and influencing skills. Ability to bring innovation to challenges and overcome problems and obstacles as they arise and act and produce desired outcomes with limited direction. Leading single large account/multiple accounts in a matrix reporting relationship. Prior experience in a Multinational Organization or BPO work culture. Benefits Flexible work Healthcare including dental, vision, mental health, and well-being programs Financial well-being programs such as 401(k) and Employee Share Ownership Plan Paid time off and paid holidays Paid parental leave Family building benefits like adoption assistance, surrogacy, and cryopreservation Social well-being benefits like subsidized back-up child/elder care and tutoring Mentoring, coaching and learning programs Employee Resource Groups Disaster Relief

**Life Sciences Program Delivery Director**
**Location: Chicago, IL (must live or be willing to relocate to Chicago, IL)**
**Job Summary**
We are seeking an experienced Program Director with 16 to 20 years of expertise to lead and manage complex projects within our Research and Development domain in Life Sciences. The ideal candidate will possess strong skills in Project Scope Management Risk Management and Data Governance. This hybrid role requires a methodical thinker who can drive successful project outcomes and enhance our company's impact on society.
**Responsibilities**
+ Lead the planning and execution of multiple projects within the Research and Development domain ensuring alignment with organizational goals.
+ Oversee project scope management to ensure deliverables meet stakeholder expectations and project objectives.
+ Implement risk management strategies to identify, assess and mitigate potential project risks.
+ Facilitate requirements management processes to capture and document project needs accurately.
+ Conduct functional analysis to ensure project solutions align with business requirements.
+ Manage data governance processes to maintain data integrity and compliance with industry standards.
+ Drive program execution by coordinating cross-functional teams and resources effectively.
+ Develop and implement program governance and communication strategies to ensure transparency and stakeholder engagement.
+ Oversee program resource management to optimize team performance and project outcomes.
+ Utilize Psft-Program Management skills to streamline project workflows and enhance efficiency.
+ Lead change lifecycle management initiatives to support organizational transformation and adaptation.
+ Develop change communication strategies to ensure clear and consistent messaging across the organization.
+ Utilize data and analytics to drive informed decision-making and project success.
+ Ensure delivery management processes are efficient and aligned with project timelines and quality standards.
**Qualifications**
+ Possess a deep understanding of project scope management and its impact on project success.
· 10+ years of experience delivering GxP compliant products and projects within the Clinical domain ensuring compliance with the Good Practices (GxP) standards in the life sciences industry.
· Clinical Operations and Data Management process experience.
+ Demonstrate expertise in risk management and the ability to develop effective mitigation strategies.
+ Have a strong background in requirements management and functional analysis.
+ Exhibit proficiency in data management and governance within a research and development context.
+ Show experience in program execution governance and communication.
+ Be skilled in resource management and optimizing team performance.
+ Have a proven record in change lifecycle management and communication.
+ Demonstrate the ability to leverage data and analytics for strategic decision-making.
+ Possess excellent delivery management skills to ensure project success.
+ Have a strong understanding of the research and development domain.
+ Be able to work effectively in a hybrid work model.
+ Exhibit effective communication and leadership skills to drive project success.
+ Have a strategic mindset with a focus on achieving organizational goals.
**Certifications Required**
PMP Certification PMP Certification Certified Change Management Professional (CCMP)
**Salary and Other Compensation** :
The annual salary for this position is a base salary between $190,000 - $210,000 depending on the experience and other qualifications of the successful candidate.
This position is also eligible for Cognizant's discretionary annual incentive program and stock awards, based on performance and subject to the terms of Cognizant's applicable plans.
**Benefits** : Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
+ Medical/Dental/Vision/Life Insurance
+ Paid holidays plus Paid Time Off
+ 401(k) plan and contributions
+ Long-term/Short-term Disability
+ Paid Parental Leave
+ Employee Stock Purchase Plan
**Disclaimer:** The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

**About the job you're considering**
Within each Centre, Service Delivery Director is responsible for delivery of service for a Client and/or for a specific function within an Engagement, whether it be local or remote. The Service Delivery Director manages multiple delivery teams within one or across different Engagements.
He/she reports in these aspects to the local or remote Engagement Director/Manager. In case of remote reporting relationship, he/she maintains a local reporting for all other areas e.g. people matter, disciplinary actions, etc.
**Your role**
+ meeting all service level agreements (SLAs),
+ key performance indicators (KPIs),
+ cost budgets
+ contracted service
+ quality improvements
+ information security
+ **Foundation Skills:** Time/Task Management, Attention to detail, Conflict Management, Decision Making & Judgment, Communicating, Presentation, Influencing
+ **Service & Delivery:** Planning & Organizing, Managing & Controlling, Requirements Assessment, Analytical Problem Solving, Solution Design, Project Closure, Documentation
+ **People Leadership:** Staff Acquisition, Leadership Conduct, Managing Others, Developing Others
+ **Client Acquisition & Development:** Managing Relationships, Executive Interaction, Client Organizational Awareness, Generating & Transforming Opportunities
+ **Innovation & Capability Growth:** Awareness of External Environment, Innovation, Capgemini Business Acumen, Knowledge Sharing / Leveraging Knowledge, Reuse, Facilitation
**Your skills and experience**
+ meeting all service level agreements (SLAs),
+ key performance indicators (KPIs),
+ cost budgets
+ contracted service
+ quality improvements
+ information security
+ **Foundation Skills:** Time/Task Management, Attention to detail, Conflict Management, Decision Making & Judgment, Communicating, Presentation, Influencing
+ **Service & Delivery:** Planning & Organizing, Managing & Controlling, Requirements Assessment, Analytical Problem Solving, Solution Design, Project Closure, Documentation
+ **People Leadership:** Staff Acquisition, Leadership Conduct, Managing Others, Developing Others
+ **Client Acquisition & Development:** Managing Relationships, Executive Interaction, Client Organizational Awareness, Generating & Transforming Opportunities
+ **Innovation & Capability Growth:** Awareness of External Environment, Innovation, Capgemini Business Acumen, Knowledge Sharing / Leveraging Knowledge, Reuse, Facilitation
Location - Onsite 4 days a week in Franklin, Tennessee
**Life at Capgemini**
Capgemini supports all aspects of your well-being throughout the changing stages of your life and career. For eligible employees, we offer:
+ Flexible work
+ Healthcare including dental, vision, mental health, and well-being programs
+ Financial well-being programs such as 401(k) and Employee Share Ownership Plan
+ Paid time off and paid holidays
+ Paid parental leave
+ Family building benefits like adoption assistance, surrogacy, and cryopreservation
+ Social well-being benefits like subsidized back-up child/elder care and tutoring
+ Mentoring, coaching and learning programs
+ Employee Resource Groups
+ Disaster Relief
**About Capgemini**
Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to
engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2024 global revenues of 22.1 billion.
Get the future you want | is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.
This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.
Capgemini is committed to providing reasonable accommodations during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact.
Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process.
Click the following link for more information on your rights as an Applicant for employment in the US must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the US by Capgemini.
**Job:** _Project Manager_
**Organization:** _BSv_
**Title:** _Service Delivery Director - BPO Services_
**Location:** _TN-Nashville_
**Requisition ID:** _ _