22,948 Delivery Program jobs in the United States

**ManTech** seeks a motivated, career and customer-oriented **Midlevel Service Delivery Manager** to join our team in **Stennis, MS** .
In this role you will oversee the execution of related and overlapping activities under the task order, ensuring proper integration, coordination, sequencing, and execution of activities. This position will work closely with the customer stakeholders, project managers, and other team members to ensure efficient and effective support assisting to deconflict resource allocation issues. You will be responsible for reviewing and providing recommendations for processes continuous improvement.
**Responsibilities include, but are not limited to:**
+ Maintaining high performance levels for service-related processes, and implementing improvement activities wherever necessary
+ Taking ownership of critical incidents, coordinating with resolution parties, and establishing effective communication between stakeholders for post-incident reviews; work closely with the Watch Officer, operations teams, and others to maintain focus on key requirements and service delivery opportunities and issues
+ Taking accountability for service delivery performance, meeting customer expectations, and driving future demand
+ Analyzing third-party as well as internal processes, and creating strategies for service delivery optimization
+ Review and track ticket processes and metrics working closely with functional leads ensuring tickets are closed properly and efficiently; develop, track, and monitor customer satisfaction surveys to support decision-making and continuously improve support, updating the customer satisfaction survey as needed and posting upon key stakeholders approval; develop and recommend dashboards to support visibility and management of activities and processes
+ Tracking and ensuring patching, software updates, anti-virus updates, are applied effectively and promptly
+ Tracking and managing infrastructure licenses and device security certificates providing notices of expiration to support avoiding lapses of coverage
**Minimum Qualifications:**
+ Bachelor's Degree in Information Technology, Computer Science, Business Administration or a related field
+ 3+ years experience managing IT service delivery operations, ensuring SLA adherence, stakeholder satisfaction and continuous improvement of service performance.
+ Proficiency in MS Office applications including SharePoint, PowerPoint, Excel, and Word
**Preferred Qualifications:**
+ An ITIL v4 certification
+ A CMMC Professional or CMMC Assessor certification
**Clearance Requirements:**
+ Must have a current/active Secret clearance with the ability to obtain and maintain a TS/SCI.
+ The ability to obtain and maintain a DHS EOD suitability is required prior to starting this position.
**Physical Requirements:**
+ Must be able to remain in a stationary position 50%
+ Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine and computer printer
+ The person in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc.
ManTech International Corporation, as well as its subsidiaries proactively fulfills its role as an equal opportunity employer. We do not discriminate against any employee or applicant for employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
If you are a qualified individual with a disability and require a reasonable accommodation to apply for a position with ManTech through its online applicant system, please email us at and provide your name and contact information.

Description
In this Hub Delivery Program Support role, you will serve as a support layer to the Hub Delivery Account Management team. This role helps keep the Hub Delivery day to day operations run smoothly to ensure we deliver the best in class support for our Hub Delivery Partners (Small Business Owners).
You'll accomplish this by working closely with account managers along with integrated internal team members of program managers and business development managers. You will assist in managing the partner pipeline, answering internal tickets, assisting with daily operations and maintaining the SOP's of Account Management. In this role you will be collaborating with a new team and new processes from scratch in a highly ambiguous environment that pushes forward Amazon's innovation in the last mile delivery space.
Successful candidates are customer-centric, self motivated and data driven. They are strategic and hands-on with a passion for process improvement and thrive in an innovative, fast-paced environment. This role directly impacts our Hub Delivery Partners experience by helping uncover issues and implementing new solutions.
Key job responsibilities
- Manages Account Management SIM Internal Ticketing Folders and responds to all tickets within SLA
- Partner with internal teams to facilitate high quality solutions on behalf of Delivery Partners
- Monitors Hub Delivery Shared Inbox and directs incoming emails to internal team members
- Supports pipeline management including prioritizing launches of non-active partners and back-filling partner exits
- Provide weekly pre-launch delivery partner operational support
- Working with a sense of urgency to drive and deliver goals while maintaining a high quality of work
- Identifying opportunities for improving the partner experience and work collaboratively with team members to make improvements
- Using knowledge and skill to build, implement, and/or meet assigned goals
- Managing escalations on routine/predefined tasks.
- Executing important tasks/activities independently.
- Identifying day-to-day operational problems and suggests tactical solutions
- Creating and driving improvements to SOPs for gaps in existing processes
- Providing support for data collection including preparing reports and reaching out to internal stakeholders
- Assisting with monitoring partner and station quality and escalating misses to proper team members
Basic Qualifications
- 2+ years of working with computers and Microsoft Office products and applications experience
- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
- Bachelor's degree or equivalent
- 2+ years of Customer Service Experience
Preferred Qualifications
- Experience with end-to-end project management
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That's why we need smart, committed people to join us. Whether you're looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.
We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.
Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.
The Senior Client Delivery Program Manager, Digital Solution (DS) is responsible for the end to end delivery of DS cross functional programs for new and existing customers. The Senior Client Delivery Program Manager works directly with customer stakeholders and internal Iron Mountain teams to implement business process management solutions. The Program Manager is responsible for working closely with multiple regional Project/Program Managers and DS Technical Implementation Managers, Sales Organization, Field Operations, DS Management/leadership, and Account Management to coordinate and oversee large scale, multi-region projects that involve delivery by multiple work streams.
**Key Responsibilities:**
+ Responsible for leading implementation programs of highly complex, multi-service line, enterprise level solutions for DS customers globally.
+ Manages a matrixed project team, including subordinate regional project managers from different internal areas, such as Product Team, IT Infrastructure, Real Estate, HR, IT Security and Finance.
+ Works directly with customer project management and project resources, provides direction to cross-functional workstream leads, and works with internal and customer stakeholders to meet performance requirements and customer expectations.
+ Is the primary, day to day, central point of contact for customer and internal resources to provide continuity in messaging, scope, schedule, risks and performance reporting.
+ Creates and manages the program-level schedule by integrating individual workstream schedules and customer schedules into an overall plan. Manages the identification and coordination of dependent tasks and conflicting priorities.
+ Develops and manages weekly status reports and issue logs. Utilizes reporting tools to measure and communicate progress, quality, and compliance.
+ Manages customers through a system Change Control process including level of effort analysis and change implementation.
+ Ensures internal stakeholder requirements are met including performance, quality, and financial goals.
+ Analyzes and resolves issues. Escalates issues to senior management when required.
+ Responsible for planning and delivering a successful DS program and seamlessly transitioning the customer to field operations and Help Desk support with established escalation procedures.
+ Supports and promotes Iron Mountain core values.
**Knowledge, skills & education:**
+ Requires 10 plus years of proven project management experience in a matrix environment.
+ Bachelor's degree in Management or related field preferred or equivalent work experience.
+ PMP Certification.
+ Experience in external customer facing roles specifically related to customer engagement and communication, presentation skills, and demonstrated ability to drive projects to conclusion while delivering an exceptional end product.
+ Experience with multiple Software Development Life Cycle (SDLC) methodologies.
+ Experience with information management (DMS, ECM, Workflow Automation, BPM, A/P, Intelligent Document Processing, etc.) is a plus.
+ Experience within the outsourcing, SaaS, or hosted solutions industry is a plus.
+ Must have clear, executive level, excellent written and verbal communications skills - well targeted based on the level of audience within and outside the organization.
+ Ability to manage projects with complex team structures utilizing both on and offshore resources.
+ Ability to multitask and prioritize issues in a complex environment.
+ Must have demonstrated ability for independent decision making, supporting large customer groups, and managing highly visible projects.
**Competencies:**
+ Managing large IT Projects & Programs in a global context.
+ Document Management Solution concepts, desired.
+ Understanding of best practices related to document management activities, desired.
+ Must be a US Citizen
**Special requirements**
Virtual/Remote/Office work environment.
Flexibility to work across various time zones. Travel as required (20% when needed)
#Li-Remote
Reasonably expected salary range: $104,800.00 - $139,700.00
Category: Sales
Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customers' assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts. Take a look at our history here.
Iron Mountain helps lower cost and risk, comply with regulations, recover from disaster, and enable digital and sustainable solutions, whether in information management, digital transformation, secure storage and destruction, data center operations, cloud services, or art storage and logistics. Please see our Values and Code of Ethics for a look at our principles and aspirations in elevating the power of our work together.
If you have a physical or mental disability that requires special accommodations, please let us know by sending an email to See the Supplement to learn more about Equal Employment Opportunity.
Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.
To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERE
**Requisition:** J0090775

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That's why we need smart, committed people to join us. Whether you're looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.
We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.
Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.
The Senior Client Delivery Program Manager, Digital Solution (DS) is responsible for the end to end delivery of DS cross functional programs for new and existing customers. The Senior Client Delivery Program Manager works directly with customer stakeholders and internal Iron Mountain teams to implement business process management solutions. The Program Manager is responsible for working closely with multiple regional Project/Program Managers and DS Technical Implementation Managers, Sales Organization, Field Operations, DS Management/leadership, and Account Management to coordinate and oversee large scale, multi-region projects that involve delivery by multiple work streams.
**Key Responsibilities:**
+ Responsible for leading implementation programs of highly complex, multi-service line, enterprise level solutions for DS customers globally.
+ Manages a matrixed project team, including subordinate regional project managers from different internal areas, such as Product Team, IT Infrastructure, Real Estate, HR, IT Security and Finance.
+ Works directly with customer project management and project resources, provides direction to cross-functional workstream leads, and works with internal and customer stakeholders to meet performance requirements and customer expectations.
+ Is the primary, day to day, central point of contact for customer and internal resources to provide continuity in messaging, scope, schedule, risks and performance reporting.
+ Creates and manages the program-level schedule by integrating individual workstream schedules and customer schedules into an overall plan. Manages the identification and coordination of dependent tasks and conflicting priorities.
+ Develops and manages weekly status reports and issue logs. Utilizes reporting tools to measure and communicate progress, quality, and compliance.
+ Manages customers through a system Change Control process including level of effort analysis and change implementation.
+ Ensures internal stakeholder requirements are met including performance, quality, and financial goals.
+ Analyzes and resolves issues. Escalates issues to senior management when required.
+ Responsible for planning and delivering a successful DS program and seamlessly transitioning the customer to field operations and Help Desk support with established escalation procedures.
+ Supports and promotes Iron Mountain core values.
**Knowledge, skills & education:**
+ Requires 10 plus years of proven project management experience in a matrix environment.
+ Bachelor's degree in Management or related field preferred or equivalent work experience.
+ PMP Certification.
+ Experience in external customer facing roles specifically related to customer engagement and communication, presentation skills, and demonstrated ability to drive projects to conclusion while delivering an exceptional end product.
+ Experience with multiple Software Development Life Cycle (SDLC) methodologies.
+ Experience with information management (DMS, ECM, Workflow Automation, BPM, A/P, Intelligent Document Processing, etc.) is a plus.
+ Experience within the outsourcing, SaaS, or hosted solutions industry is a plus.
+ Must have clear, executive level, excellent written and verbal communications skills - well targeted based on the level of audience within and outside the organization.
+ Ability to manage projects with complex team structures utilizing both on and offshore resources.
+ Ability to multitask and prioritize issues in a complex environment.
+ Must have demonstrated ability for independent decision making, supporting large customer groups, and managing highly visible projects.
**Competencies:**
+ Managing large IT Projects & Programs in a global context.
+ Document Management Solution concepts, desired.
+ Understanding of best practices related to document management activities, desired.
+ Must be a US Citizen
**Special requirements**
Virtual/Remote/Office work environment.
Flexibility to work across various time zones. Travel as required (20% when needed)
#Li-Remote
Reasonably expected salary range: $104,800.00 - $139,700.00
Category: Sales
Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customers' assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts. Take a look at our history here.
Iron Mountain helps lower cost and risk, comply with regulations, recover from disaster, and enable digital and sustainable solutions, whether in information management, digital transformation, secure storage and destruction, data center operations, cloud services, or art storage and logistics. Please see our Values and Code of Ethics for a look at our principles and aspirations in elevating the power of our work together.
If you have a physical or mental disability that requires special accommodations, please let us know by sending an email to See the Supplement to learn more about Equal Employment Opportunity.
Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.
To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERE
**Requisition:** J0090775

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That's why we need smart, committed people to join us. Whether you're looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.
We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.
Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.
The Senior Client Delivery Program Manager, Digital Solution (DS) is responsible for the end to end delivery of DS cross functional programs for new and existing customers. The Senior Client Delivery Program Manager works directly with customer stakeholders and internal Iron Mountain teams to implement business process management solutions. The Program Manager is responsible for working closely with multiple regional Project/Program Managers and DS Technical Implementation Managers, Sales Organization, Field Operations, DS Management/leadership, and Account Management to coordinate and oversee large scale, multi-region projects that involve delivery by multiple work streams.
**Key Responsibilities:**
+ Responsible for leading implementation programs of highly complex, multi-service line, enterprise level solutions for DS customers globally.
+ Manages a matrixed project team, including subordinate regional project managers from different internal areas, such as Product Team, IT Infrastructure, Real Estate, HR, IT Security and Finance.
+ Works directly with customer project management and project resources, provides direction to cross-functional workstream leads, and works with internal and customer stakeholders to meet performance requirements and customer expectations.
+ Is the primary, day to day, central point of contact for customer and internal resources to provide continuity in messaging, scope, schedule, risks and performance reporting.
+ Creates and manages the program-level schedule by integrating individual workstream schedules and customer schedules into an overall plan. Manages the identification and coordination of dependent tasks and conflicting priorities.
+ Develops and manages weekly status reports and issue logs. Utilizes reporting tools to measure and communicate progress, quality, and compliance.
+ Manages customers through a system Change Control process including level of effort analysis and change implementation.
+ Ensures internal stakeholder requirements are met including performance, quality, and financial goals.
+ Analyzes and resolves issues. Escalates issues to senior management when required.
+ Responsible for planning and delivering a successful DS program and seamlessly transitioning the customer to field operations and Help Desk support with established escalation procedures.
+ Supports and promotes Iron Mountain core values.
**Knowledge, skills & education:**
+ Requires 10 plus years of proven project management experience in a matrix environment.
+ Bachelor's degree in Management or related field preferred or equivalent work experience.
+ PMP Certification.
+ Experience in external customer facing roles specifically related to customer engagement and communication, presentation skills, and demonstrated ability to drive projects to conclusion while delivering an exceptional end product.
+ Experience with multiple Software Development Life Cycle (SDLC) methodologies.
+ Experience with information management (DMS, ECM, Workflow Automation, BPM, A/P, Intelligent Document Processing, etc.) is a plus.
+ Experience within the outsourcing, SaaS, or hosted solutions industry is a plus.
+ Must have clear, executive level, excellent written and verbal communications skills - well targeted based on the level of audience within and outside the organization.
+ Ability to manage projects with complex team structures utilizing both on and offshore resources.
+ Ability to multitask and prioritize issues in a complex environment.
+ Must have demonstrated ability for independent decision making, supporting large customer groups, and managing highly visible projects.
**Competencies:**
+ Managing large IT Projects & Programs in a global context.
+ Document Management Solution concepts, desired.
+ Understanding of best practices related to document management activities, desired.
+ Must be a US Citizen
**Special requirements**
Virtual/Remote/Office work environment.
Flexibility to work across various time zones. Travel as required (20% when needed)
#Li-Remote
Reasonably expected salary range: $104,800.00 - $139,700.00
Category: Sales
Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customers' assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts. Take a look at our history here.
Iron Mountain helps lower cost and risk, comply with regulations, recover from disaster, and enable digital and sustainable solutions, whether in information management, digital transformation, secure storage and destruction, data center operations, cloud services, or art storage and logistics. Please see our Values and Code of Ethics for a look at our principles and aspirations in elevating the power of our work together.
If you have a physical or mental disability that requires special accommodations, please let us know by sending an email to See the Supplement to learn more about Equal Employment Opportunity.
Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.
To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERE
**Requisition:** J0090775

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That's why we need smart, committed people to join us. Whether you're looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.
We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.
Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.
The Senior Client Delivery Program Manager, Digital Solution (DS) is responsible for the end to end delivery of DS cross functional programs for new and existing customers. The Senior Client Delivery Program Manager works directly with customer stakeholders and internal Iron Mountain teams to implement business process management solutions. The Program Manager is responsible for working closely with multiple regional Project/Program Managers and DS Technical Implementation Managers, Sales Organization, Field Operations, DS Management/leadership, and Account Management to coordinate and oversee large scale, multi-region projects that involve delivery by multiple work streams.
**Key Responsibilities:**
+ Responsible for leading implementation programs of highly complex, multi-service line, enterprise level solutions for DS customers globally.
+ Manages a matrixed project team, including subordinate regional project managers from different internal areas, such as Product Team, IT Infrastructure, Real Estate, HR, IT Security and Finance.
+ Works directly with customer project management and project resources, provides direction to cross-functional workstream leads, and works with internal and customer stakeholders to meet performance requirements and customer expectations.
+ Is the primary, day to day, central point of contact for customer and internal resources to provide continuity in messaging, scope, schedule, risks and performance reporting.
+ Creates and manages the program-level schedule by integrating individual workstream schedules and customer schedules into an overall plan. Manages the identification and coordination of dependent tasks and conflicting priorities.
+ Develops and manages weekly status reports and issue logs. Utilizes reporting tools to measure and communicate progress, quality, and compliance.
+ Manages customers through a system Change Control process including level of effort analysis and change implementation.
+ Ensures internal stakeholder requirements are met including performance, quality, and financial goals.
+ Analyzes and resolves issues. Escalates issues to senior management when required.
+ Responsible for planning and delivering a successful DS program and seamlessly transitioning the customer to field operations and Help Desk support with established escalation procedures.
+ Supports and promotes Iron Mountain core values.
**Knowledge, skills & education:**
+ Requires 10 plus years of proven project management experience in a matrix environment.
+ Bachelor's degree in Management or related field preferred or equivalent work experience.
+ PMP Certification.
+ Experience in external customer facing roles specifically related to customer engagement and communication, presentation skills, and demonstrated ability to drive projects to conclusion while delivering an exceptional end product.
+ Experience with multiple Software Development Life Cycle (SDLC) methodologies.
+ Experience with information management (DMS, ECM, Workflow Automation, BPM, A/P, Intelligent Document Processing, etc.) is a plus.
+ Experience within the outsourcing, SaaS, or hosted solutions industry is a plus.
+ Must have clear, executive level, excellent written and verbal communications skills - well targeted based on the level of audience within and outside the organization.
+ Ability to manage projects with complex team structures utilizing both on and offshore resources.
+ Ability to multitask and prioritize issues in a complex environment.
+ Must have demonstrated ability for independent decision making, supporting large customer groups, and managing highly visible projects.
**Competencies:**
+ Managing large IT Projects & Programs in a global context.
+ Document Management Solution concepts, desired.
+ Understanding of best practices related to document management activities, desired.
+ Must be a US Citizen
**Special requirements**
Virtual/Remote/Office work environment.
Flexibility to work across various time zones. Travel as required (20% when needed)
#Li-Remote
Reasonably expected salary range: $104,800.00 - $139,700.00
Category: Sales
Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customers' assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts. Take a look at our history here.
Iron Mountain helps lower cost and risk, comply with regulations, recover from disaster, and enable digital and sustainable solutions, whether in information management, digital transformation, secure storage and destruction, data center operations, cloud services, or art storage and logistics. Please see our Values and Code of Ethics for a look at our principles and aspirations in elevating the power of our work together.
If you have a physical or mental disability that requires special accommodations, please let us know by sending an email to See the Supplement to learn more about Equal Employment Opportunity.
Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.
To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERE
**Requisition:** J0090775

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That's why we need smart, committed people to join us. Whether you're looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.
We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.
Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.
The Senior Client Delivery Program Manager, Digital Solution (DS) is responsible for the end to end delivery of DS cross functional programs for new and existing customers. The Senior Client Delivery Program Manager works directly with customer stakeholders and internal Iron Mountain teams to implement business process management solutions. The Program Manager is responsible for working closely with multiple regional Project/Program Managers and DS Technical Implementation Managers, Sales Organization, Field Operations, DS Management/leadership, and Account Management to coordinate and oversee large scale, multi-region projects that involve delivery by multiple work streams.
**Key Responsibilities:**
+ Responsible for leading implementation programs of highly complex, multi-service line, enterprise level solutions for DS customers globally.
+ Manages a matrixed project team, including subordinate regional project managers from different internal areas, such as Product Team, IT Infrastructure, Real Estate, HR, IT Security and Finance.
+ Works directly with customer project management and project resources, provides direction to cross-functional workstream leads, and works with internal and customer stakeholders to meet performance requirements and customer expectations.
+ Is the primary, day to day, central point of contact for customer and internal resources to provide continuity in messaging, scope, schedule, risks and performance reporting.
+ Creates and manages the program-level schedule by integrating individual workstream schedules and customer schedules into an overall plan. Manages the identification and coordination of dependent tasks and conflicting priorities.
+ Develops and manages weekly status reports and issue logs. Utilizes reporting tools to measure and communicate progress, quality, and compliance.
+ Manages customers through a system Change Control process including level of effort analysis and change implementation.
+ Ensures internal stakeholder requirements are met including performance, quality, and financial goals.
+ Analyzes and resolves issues. Escalates issues to senior management when required.
+ Responsible for planning and delivering a successful DS program and seamlessly transitioning the customer to field operations and Help Desk support with established escalation procedures.
+ Supports and promotes Iron Mountain core values.
**Knowledge, skills & education:**
+ Requires 10 plus years of proven project management experience in a matrix environment.
+ Bachelor's degree in Management or related field preferred or equivalent work experience.
+ PMP Certification.
+ Experience in external customer facing roles specifically related to customer engagement and communication, presentation skills, and demonstrated ability to drive projects to conclusion while delivering an exceptional end product.
+ Experience with multiple Software Development Life Cycle (SDLC) methodologies.
+ Experience with information management (DMS, ECM, Workflow Automation, BPM, A/P, Intelligent Document Processing, etc.) is a plus.
+ Experience within the outsourcing, SaaS, or hosted solutions industry is a plus.
+ Must have clear, executive level, excellent written and verbal communications skills - well targeted based on the level of audience within and outside the organization.
+ Ability to manage projects with complex team structures utilizing both on and offshore resources.
+ Ability to multitask and prioritize issues in a complex environment.
+ Must have demonstrated ability for independent decision making, supporting large customer groups, and managing highly visible projects.
**Competencies:**
+ Managing large IT Projects & Programs in a global context.
+ Document Management Solution concepts, desired.
+ Understanding of best practices related to document management activities, desired.
+ Must be a US Citizen
**Special requirements**
Virtual/Remote/Office work environment.
Flexibility to work across various time zones. Travel as required (20% when needed)
#Li-Remote
Reasonably expected salary range: $104,800.00 - $139,700.00
Category: Sales
Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customers' assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts. Take a look at our history here.
Iron Mountain helps lower cost and risk, comply with regulations, recover from disaster, and enable digital and sustainable solutions, whether in information management, digital transformation, secure storage and destruction, data center operations, cloud services, or art storage and logistics. Please see our Values and Code of Ethics for a look at our principles and aspirations in elevating the power of our work together.
If you have a physical or mental disability that requires special accommodations, please let us know by sending an email to See the Supplement to learn more about Equal Employment Opportunity.
Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.
To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERE
**Requisition:** J0090775

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That's why we need smart, committed people to join us. Whether you're looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.
We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.
Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.
The Senior Client Delivery Program Manager, Digital Solution (DS) is responsible for the end to end delivery of DS cross functional programs for new and existing customers. The Senior Client Delivery Program Manager works directly with customer stakeholders and internal Iron Mountain teams to implement business process management solutions. The Program Manager is responsible for working closely with multiple regional Project/Program Managers and DS Technical Implementation Managers, Sales Organization, Field Operations, DS Management/leadership, and Account Management to coordinate and oversee large scale, multi-region projects that involve delivery by multiple work streams.
**Key Responsibilities:**
+ Responsible for leading implementation programs of highly complex, multi-service line, enterprise level solutions for DS customers globally.
+ Manages a matrixed project team, including subordinate regional project managers from different internal areas, such as Product Team, IT Infrastructure, Real Estate, HR, IT Security and Finance.
+ Works directly with customer project management and project resources, provides direction to cross-functional workstream leads, and works with internal and customer stakeholders to meet performance requirements and customer expectations.
+ Is the primary, day to day, central point of contact for customer and internal resources to provide continuity in messaging, scope, schedule, risks and performance reporting.
+ Creates and manages the program-level schedule by integrating individual workstream schedules and customer schedules into an overall plan. Manages the identification and coordination of dependent tasks and conflicting priorities.
+ Develops and manages weekly status reports and issue logs. Utilizes reporting tools to measure and communicate progress, quality, and compliance.
+ Manages customers through a system Change Control process including level of effort analysis and change implementation.
+ Ensures internal stakeholder requirements are met including performance, quality, and financial goals.
+ Analyzes and resolves issues. Escalates issues to senior management when required.
+ Responsible for planning and delivering a successful DS program and seamlessly transitioning the customer to field operations and Help Desk support with established escalation procedures.
+ Supports and promotes Iron Mountain core values.
**Knowledge, skills & education:**
+ Requires 10 plus years of proven project management experience in a matrix environment.
+ Bachelor's degree in Management or related field preferred or equivalent work experience.
+ PMP Certification.
+ Experience in external customer facing roles specifically related to customer engagement and communication, presentation skills, and demonstrated ability to drive projects to conclusion while delivering an exceptional end product.
+ Experience with multiple Software Development Life Cycle (SDLC) methodologies.
+ Experience with information management (DMS, ECM, Workflow Automation, BPM, A/P, Intelligent Document Processing, etc.) is a plus.
+ Experience within the outsourcing, SaaS, or hosted solutions industry is a plus.
+ Must have clear, executive level, excellent written and verbal communications skills - well targeted based on the level of audience within and outside the organization.
+ Ability to manage projects with complex team structures utilizing both on and offshore resources.
+ Ability to multitask and prioritize issues in a complex environment.
+ Must have demonstrated ability for independent decision making, supporting large customer groups, and managing highly visible projects.
**Competencies:**
+ Managing large IT Projects & Programs in a global context.
+ Document Management Solution concepts, desired.
+ Understanding of best practices related to document management activities, desired.
+ Must be a US Citizen
**Special requirements**
Virtual/Remote/Office work environment.
Flexibility to work across various time zones. Travel as required (20% when needed)
#Li-Remote
Reasonably expected salary range: $104,800.00 - $139,700.00
Category: Sales
Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customers' assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts. Take a look at our history here.
Iron Mountain helps lower cost and risk, comply with regulations, recover from disaster, and enable digital and sustainable solutions, whether in information management, digital transformation, secure storage and destruction, data center operations, cloud services, or art storage and logistics. Please see our Values and Code of Ethics for a look at our principles and aspirations in elevating the power of our work together.
If you have a physical or mental disability that requires special accommodations, please let us know by sending an email to See the Supplement to learn more about Equal Employment Opportunity.
Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.
To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERE
**Requisition:** J0090775

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That's why we need smart, committed people to join us. Whether you're looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.
We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.
Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.
The Senior Client Delivery Program Manager, Digital Solution (DS) is responsible for the end to end delivery of DS cross functional programs for new and existing customers. The Senior Client Delivery Program Manager works directly with customer stakeholders and internal Iron Mountain teams to implement business process management solutions. The Program Manager is responsible for working closely with multiple regional Project/Program Managers and DS Technical Implementation Managers, Sales Organization, Field Operations, DS Management/leadership, and Account Management to coordinate and oversee large scale, multi-region projects that involve delivery by multiple work streams.
**Key Responsibilities:**
+ Responsible for leading implementation programs of highly complex, multi-service line, enterprise level solutions for DS customers globally.
+ Manages a matrixed project team, including subordinate regional project managers from different internal areas, such as Product Team, IT Infrastructure, Real Estate, HR, IT Security and Finance.
+ Works directly with customer project management and project resources, provides direction to cross-functional workstream leads, and works with internal and customer stakeholders to meet performance requirements and customer expectations.
+ Is the primary, day to day, central point of contact for customer and internal resources to provide continuity in messaging, scope, schedule, risks and performance reporting.
+ Creates and manages the program-level schedule by integrating individual workstream schedules and customer schedules into an overall plan. Manages the identification and coordination of dependent tasks and conflicting priorities.
+ Develops and manages weekly status reports and issue logs. Utilizes reporting tools to measure and communicate progress, quality, and compliance.
+ Manages customers through a system Change Control process including level of effort analysis and change implementation.
+ Ensures internal stakeholder requirements are met including performance, quality, and financial goals.
+ Analyzes and resolves issues. Escalates issues to senior management when required.
+ Responsible for planning and delivering a successful DS program and seamlessly transitioning the customer to field operations and Help Desk support with established escalation procedures.
+ Supports and promotes Iron Mountain core values.
**Knowledge, skills & education:**
+ Requires 10 plus years of proven project management experience in a matrix environment.
+ Bachelor's degree in Management or related field preferred or equivalent work experience.
+ PMP Certification.
+ Experience in external customer facing roles specifically related to customer engagement and communication, presentation skills, and demonstrated ability to drive projects to conclusion while delivering an exceptional end product.
+ Experience with multiple Software Development Life Cycle (SDLC) methodologies.
+ Experience with information management (DMS, ECM, Workflow Automation, BPM, A/P, Intelligent Document Processing, etc.) is a plus.
+ Experience within the outsourcing, SaaS, or hosted solutions industry is a plus.
+ Must have clear, executive level, excellent written and verbal communications skills - well targeted based on the level of audience within and outside the organization.
+ Ability to manage projects with complex team structures utilizing both on and offshore resources.
+ Ability to multitask and prioritize issues in a complex environment.
+ Must have demonstrated ability for independent decision making, supporting large customer groups, and managing highly visible projects.
**Competencies:**
+ Managing large IT Projects & Programs in a global context.
+ Document Management Solution concepts, desired.
+ Understanding of best practices related to document management activities, desired.
+ Must be a US Citizen
**Special requirements**
Virtual/Remote/Office work environment.
Flexibility to work across various time zones. Travel as required (20% when needed)
#Li-Remote
Reasonably expected salary range: $104,800.00 - $139,700.00
Category: Sales
Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customers' assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts. Take a look at our history here.
Iron Mountain helps lower cost and risk, comply with regulations, recover from disaster, and enable digital and sustainable solutions, whether in information management, digital transformation, secure storage and destruction, data center operations, cloud services, or art storage and logistics. Please see our Values and Code of Ethics for a look at our principles and aspirations in elevating the power of our work together.
If you have a physical or mental disability that requires special accommodations, please let us know by sending an email to See the Supplement to learn more about Equal Employment Opportunity.
Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.
To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERE
**Requisition:** J0090775