41 Dell jobs in Austin

**About Us**
**Since 1989, SHI International Corp. has helped organizations change the world through technology. We've grown every year since, and today we're proud to be a $15 billion global provider of IT solutions and services.**
**Over 17,000 organizations worldwide rely on SHI's concierge approach to help them solve what's next.** **But the heartbeat of SHI is our employees - all 6,000 of them.** **If you join our team, you'll enjoy:**
+ **Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.**
+ **Continuous professional growth and leadership opportunities.**
+ **Health, wellness, and financial benefits to offer peace of mind to you and your family.**
+ **World-class facilities and the technology you need to thrive - in our offices or yours.**
**Job Summary**
The Business Development Manager - Dell Technologies at SHI is responsible for driving profitable growth in their selected partners product through strategic solution selling, technical enablement, and proactive account management. The Business Development Manager works cross-functionally with SHI's sales organization, the partner, and key ecosystem partners to create and deliver value-driven solutions that address complex customer business challenges. This role blends technical expertise, business acumen, and relationship-building to cultivate new business, expand existing accounts, and position SHI as a trusted partner advisor.
Candidates must reside in the Austin area, as this role requires an in-market presence.
**Role Description**
+ Act as the primary partner subject matter expert and trusted advisor to SHI account executives and customers, providing deep knowledge of Dell Data Protection
+ Collaborate with SHI's sales teams to identify and develop new partner opportunities within assigned accounts and territories.
+ In conjunction with Account Executives, drive the entire partner sales cycle: prospecting, qualification, solution positioning, quoting, closing, and post-sale follow-up.
+ Conduct technical and business discovery with customers to understand IT environments, pain points, and desired outcomes; architect and recommend the partners solutions accordingly.
+ Lead and participate in customer-facing meetings, presentations, demonstrations, and whiteboarding sessions.
+ Build and maintain strong relationships with the partners account teams, technical resources, and ecosystem partners to co-develop go-to-market strategies and maximize revenue.
+ Stay current on the partners roadmap, partner programs, promotions, certifications, and competitive landscape.
+ Provide enablement, training, and mentorship to SHI sales teams to increase the partners mindshare and sales effectiveness.
+ Execute joint business plans with the partner and participate in Quarterly Business Reviews, pipeline reviews, and account planning sessions.
+ Track, manage, and report on the partners pipeline, forecast, and results using CRM and other business tools.
+ Support renewals, attach, upsell, and cross-sell motions, but with a primary focus on net new business growth and solution expansion.
+ Represent SHI at partners and industry events as needed.
+ Maintain Dell Data Protection certifications via quarterly training goals
**Behaviors and Competencies**
+ Reporting: Can identify the need for, and initiate, regular updates to relevant stakeholders without explicit instructions.
+ Training: Can identify learning gaps within a team, propose training solutions, and take action to implement them without explicit instructions.
+ Relationship Building: Can identify opportunities for collaboration, propose strategies for effective communication, and build relationships without explicit instructions.
+ Problem-Solving: Can identify problems, propose solutions, and take action to resolve them without explicit instructions.
+ Results Orientation: Can set personal goals and work towards them, achieving results consistently.
+ Analytical Thinking: Can apply critical thinking to analyze data, identify patterns, and make basic inferences.
+ Data Analysis: Can identify patterns and trends in data, propose hypotheses, and use statistical techniques to test them.
+ Teamwork: Can work effectively in a team, contributing ideas and effort, and respecting the contributions of others.
+ Communication: Can effectively communicate complex ideas and information, and can adapt communication style to the audience.
+ Time Management: Can generally use time effectively and is working towards improving task prioritization and deadline management.
**Skill Level Requirements**
+ The ability to effectively communicate and sell complex technical products or services by understanding customer needs, articulating the value proposition, and providing technical expertise to support the sales process. - Intermediate
+ Understanding of Information Technology products and solutions to effectively evaluate, implement, and support technological initiatives within an organization. - Intermediate
+ Ability to examine, clean, transform, and model data to discover useful information, draw conclusions, and support decision-making. - Intermediate
+ Comprehension of the inner workings of a company, including its market positioning, competitive dynamics, and operational processes, to inform decision-making and drive sustainable growth. - Intermediate
+ The ability to effectively utilize applications like Word, Excel, PowerPoint, and Outlook to enhance productivity and perform various tasks efficiently. - Intermediate
**Other Requirements**
+ Completed Bachelor's Degree or relevant work experience required
+ 5-7 years of experience with IT sales or channel business development role
+ 3-5 years of experience in working with partners and the IT Channel
+ Experience with Dell's Data Protection portfolio
+ Ability to travel to SHI, Partner, and Customer Events
+ Ability to travel 15%
+ Ability to work flexible hours
The estimated annual pay range for this position is $0,000 - 100,00 which includes a base salary plus bonus. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.
Equal Employment Opportunity - M/F/Disability/Protected Veteran Status

Dell Learning is a learner-centric organization that empowers our learners both internal and external to pursue self-directed learning paths, consume more impactful training and maximize the value derived from it.
We accomplish our mission by consulting with learners, stakeholders, and technical SMEs to define, design and develop optimal learning solutions to meet their needs. We follow AGILE development framework across Dell Learning to ensure speed, flexibility, and continuous improvement. We apply the right tools to support our modernized approach to learning. We create modern digital learning outputs with defined use cases and deliverables to meet targeted learning needs.
**What you'll achieve**
This role will contribute to the development of training for Dell Technologies Services, their partners and customers. Courses in the curriculum will include both classroom (ILT and Online ILT) and self-paced (eLearning and Video ILT) training. Focused in developing expertise and skills in media development, video production, video post-production, and live production, this individual will work within project teams to ensure that videos are creative, accurate, and relevant. This individual will need to be self-motivated and contribute in cross-functional, dynamic project environments.
**You will**
+ Create and deliver video and other media products that are incorporated into training courses to internal and external customers. This drives critical business outcomes.
+ Interact with team members, functional organizations, partners and customers to gather specifications for video projects.
+ Engage in project types typically pre-recorded, live to tape, and post-production editing.
**Take the first step towards your dream career**
Every Dell Technologies team member brings something unique to the table. Here's what we are looking for with this role:
**Essential Requirements**
+ Currently pursuing a Bachelor's degree or equivalent experience with a preference in Media or Fine Arts related fields. Expected graduation Dec 2026 or May 2027
+ Solid problem solving and troubleshooting skills 
+ Comfortable following standard practices and procedures in analyzing situations or data from which answers can be readily obtained
+ Must be enrolled in school following internship to qualify
**Compensation**
Dell is committed to fair and equitable compensation practices. The pay range for this position is $16.70-$26.57
**Who we are**
We believe that each of us has the power to make an impact. That's why we put our team members at the center of everything we do. If you're looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we're looking for you.
Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live and play. Join us to build a future that works for everyone because Progress Takes All of Us.
Dell Technologies is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. Read the full Equal Employment Opportunity Policy here ( .
**Job ID:** R

**Dell Technologies Presales Academy - Inside Solution Architect**
Our sales professionals rely on proactive technical consultants during the sales process - and our expert Presales team always steps up to the mark. We lead the development and implementation of complex and specialized products, applications, services, and solutions. From delivering sales presentations and product demonstrations, to developing detailed installations or system integration plans, we ensure customers get the innovative, relevant, interoperable solutions they need.
Join us to do the best work of your career and make a profound social impact as a Dell Technologies **Inside Solution Architect** on our **Dell Technologies Presales Academy** Team in **Hopkinton, Massachusetts** or **Round Rock, Texas** office starting on February 2, 2026 or August 3, 2026.
**What you'll achieve:**
The **Dell Technologies** **Presales Academy** is a 12 - 24-month training program designed to develop recent college and university graduates into skilled **Inside** **Presales Solution Architects** . The role of an **Inside Presales Solution Architect** blends the art of sales with the science of technology. We strive to act as trusted advisors to our customers to help recommend and design technology-based products and solutions. Following the training program, participants will be part of our Inside Presales organization where they will work with sales teams and customers to accomplish their IT initiatives and solve business challenges.
**You will:**
+ **Undergo Intensive Academy Training** : Participate in a structured training program that covers Dell Technologies' advanced data center infrastructure, networking, and AI solutions
+ **Learn the Ropes and Stay Ahead** : Gain hands-on experience with our cutting-edge data center solutions and explore the latest trends in cloud computing and AI, while discovering how modern IT infrastructure is evolving and helping customers adapt to exciting new technologies
+ **Customer Connection** : Develop your skills in understanding customer needs and crafting tailored tech solutions that set us above the rest
+ **Team Collaboration** : Work alongside diverse teams to create innovative solutions that tackle real-world challenges
+ **Present with Confidence** : Share your knowledge through engaging product demos and presentations that showcase our portfolio's breadth of comprehensive solutions
**Take the first step towards your dream career**
Every Dell Technologies team member brings something unique to the table. Here's what we are looking for with this role:
**Essential Requirements**
+ Undergraduate or Master's Degree earned in a technical or business-related field no more than 12 months prior to start date of February 2, 2026 or August 3, 2026
+ Excellent technology skills, outstanding interpersonal abilities, strong written and verbal communication skills 
+ Attention to detail and problem-solving capabilities
+ Being an innovative thinker and a self-starter with a desire-to-win type mindset
+ Consultative technical design and selling skills
+ Aptitude for technical curiosity and keen on continuous learning
**Desirable Requirements**
+ Internship experience in technology-related field or a technology company
+ Participation in roles outside of class (clubs, sports, etc.) 
**Compensation**
Dell is committed to fair and equitable compensation practices. The pay range for this position is $95,500.
**Who we are**
We believe that each of us has the power to make an impact. That's why we put our team members at the center of everything we do. If you're looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we're looking for you.
Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live and play. Join us to build a future that works for everyone because Progress Takes All of Us.
Dell Technologies is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. Read the full Equal Employment Opportunity Policy here ( .
**Job ID:** R

**Details**
+ **Department:** Dell Children's Medical Group
+ **Schedule:** Monday- Friday 8AM-5PM
+ **Hospital:** Strictly Peds Medical Office Building
+ **Location:** 1301 Barbara Jordan Blvd Austin, Texas 78723
**Benefits**
Paid time off (PTO)
Various health insurance options & wellness plans
Retirement benefits including employer match plans
Long-term & short-term disability
Employee assistance programs (EAP)
Parental leave & adoption assistance
Tuition reimbursement
Ways to give back to your community
_Benefit options and eligibility vary by position. Compensation varies based on factors including, but not limited to, experience, skills, education, performance, location and salary range at the time of the offer._
**Responsibilities**
Work in a customer service capacity providing administrative and clerical support to patients and customers in a medical setting.
+ Greet patients and visitors, check patients in and out, and obtain necessary documentation. Verify and enter demographic information.
+ Obtain and verify insurance authorizations/precertification. Complete medical record release requests and schedule/confirm patient appointments.
+ Enter, review and submit charges for patient procedures and services daily. Collect co-payments and reconcile all daily reports and deposits for accuracy.
+ Provide general office and clerical support to assigned area.
**Requirements**
Education:
+ High School diploma equivalency OR 1 year of applicable cumulative job specific experience required.
+ Note: Required professional licensure/certification can be used in lieu of education or experience, if applicable.
**Additional Preferences**
No additional preferences.
**Why Join Our Team**
Ascension Seton, based in Austin, Texas, has provided thousands of associates and caregivers a rewarding career in healthcare since 1902. Ascension Seton operates more than 100 clinical locations in Central Texas and four teaching hospitals, including Dell Seton Medical Center at The University of Texas and Dell Children's Medical Center. Join us and create a career path you will love.
Ascension is a leading non-profit, faith-based national health system made up of over 134,000 associates and 2,600 sites of care, including more than 140 hospitals and 40 senior living communities in 19 states.
Our Mission, Vision and Values encompass everything we do at Ascension. Every associate is empowered to give back, volunteer and make a positive impact in their community. Ascension careers are more than jobs; they are opportunities to enhance your life and the lives of the people around you.
**Equal Employment Opportunity Employer**
Ascension provides Equal Employment Opportunities (EEO) to all associates and applicants for employment without regard to race, color, religion, sex/gender, sexual orientation, gender identity or expression, pregnancy, childbirth, and related medical conditions, lactation, breastfeeding, national origin, citizenship, age, disability, genetic information, veteran status, marital status, all as defined by applicable law, and any other legally protected status or characteristic in accordance with applicable federal, state and local laws.
For further information, view the EEO Know Your Rights (English) ( poster or EEO Know Your Rights (Spanish) ( poster.
As a military friendly organization, Ascension promotes career flexibility and offers many benefits to help support the well-being of our military families, spouses, veterans and reservists. Our associates are empowered to apply their military experience and unique perspective to their civilian career with Ascension.
Pay Non-Discrimination Notice ( note that Ascension will make an offer of employment only to individuals who have applied for a position using our official application. Be on alert for possible fraudulent offers of employment. Ascension will not solicit money or banking information from applicants.
**This Ministry does not participate in E-Verify and therefore cannot employ STEM OPT candidates.**

**Dell Financial Services Account Manager**
Dell Technologies portfolio of emerging technologies is enough to get your pulse racing. But our customers are our heartbeat and deserve human interaction that is special and unique to their technological needs. Our Inside Sales Account Manager team is the driving force behind our high-level customer interaction. Our team is responsible for selling ground-breaking products by building relationships with customers using both the telephone and email as communication methods. Our Inside Sales Account Manager team ensures every customer interaction is exceptional and tailored to meet the customer.
Join us to do the best work of your career and make a profound social impact as a **DFS Account Manager** in **Round Rock, Texas or Nashville, Tennessee.**
**What you'll achieve**
As a DFS Account Manager, you will be responsible to cross sell, win high value buyer base, grow client opportunities, and standardize process. You will work directly with Dell SB sales reps on effective positioning of financing solutions, policies and regulations behind DFS product, deliver objection resolution training, and teach up-sell techniques using the DFS product.
**You will:**
+ Work cross functionally with DFS Credit, Pricing, Asset Protection Services (APS), DASH team, resolution specialist, operations, etc.
+ Present DFS payment solutions to internal and external customers
+ Responsible to drive lease originations and grow client pen rate
+ Examine trends and design solutions to improve performance
+ Track daily progress of assigned reps and teams
**Take the first step towards your dream career**
Every Dell Technologies team member brings something unique to the table. Here's what we are looking for with this role:
**Essential Requirements**
+ Graduating with a Bachelors degree in May 2026 with a degree including (but are not limited to) Finance, Accounting, Data Analytics, Economics, Statistics, International Business, Mathematics, Operations and Management Strong knowledge base to build customer relationships and assist customers in developing business solutions using Dell specialized products and services
+ Interest in technical sales & strong foundation of Dell product portfolio.
**Desirable Requirements**
+ Adept in providing total solutions and providing cross segment teamwork
+ Engages in extra-curricular activities, student organization leadership, and/or volunteering
**Compensation**
Dell is committed to fair and equitable compensation practices. The Total Target Compensation range for this position is $76,075 - $98,450 which includes base salary and commissions.
**Who we are**
We believe that each of us has the power to make an impact. That's why we put our team members at the center of everything we do. If you're looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we're looking for you.
**Benefits and Perks of working at Dell Technologies**
Your life. Your health. Supported by your benefits. You can explore the overall benefits experience that awaits you as a Dell Technologies team member - right now at MyWellatDell.com
Dell Technologies is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. Read the full Equal Employment Opportunity Policy here ( .
**Job ID:** R

General Notes

This position is a temporary assignment with an end date of December 31st, 2025, renewable based upon availability of funding, work performance, and progress toward goals.

This position may require working on weekends and/or after normal business hours.

Purpose

The Bipolar Disorder Center at Dell Medical School, Department of Psychiatry and Behavior Sciences at The University of Texas at Austin seeks a highly motivated individual as a full-time post-doctoral fellow. The post-doctoral fellow will assist an interdisciplinary research & clinical team primarily in the Bipolar Disorder Center / Almeida lab with collecting and analyzing psychological and neuroimaging measures for the bipolar disorder population focusing on gut-brain axis, energy metabolism and mitochondria function. The post-doctoral fellow will collaborate with other investigators outside the Bipolar Disorder Center, such as, but not limited to, Dr. Haley ( ).

Responsibilities

• Develop, collect, conduct, and analyze research projects including psychological measures using standard interviews (self-report and/or clinician based) and neuroimaging measures as part of a team of faculty, graduate students, and undergraduate assistants.

• Assist with database management.

• Assist with IRB submission & management.

• Review medical records and conduct screenings for study recruitment. Execute data collection procedure and assessment and assist with subject recruitment.

• Assist with manuscripts and publications (authorship will depend on candidate’s initiative).

• Provide/assist in evidence-based psychotherapy at the Bipolar Disorder Center.

• Other related duties as assigned.

Required Qualifications

MD or PhD degree and research experience in psychiatry, psychology, neuroscience, public health, social work, counseling, or related discipline. PhD must be received within the last three years. Professional demeanor with tact and respect at all times. Ability to address individuals and information with a high degree of sensitivity and confidentiality in various delicate, formal, or urgent situations. Strong written, verbal, and interpersonal communication skills. Outstanding organizational and time management skills. Demonstrated critical thinking skills and excellent attention to detail. Demonstrated ability to work well with a broad group of faculty, staff, and students, including the willingness and ability to train and oversee undergraduate and graduate students. Must be comfortable interacting in an interdisciplinary setting and interacting with people living serious mental illness. Experience designing and managing REDCap database.

Preferred Qualifications

Experience working with neuroimaging analysis software (FSL, SPM, Freesufer) and shell scripting. Experience with MRI data collection, participant recruitment and study design. Relevant laboratory experience in clinical research and/or mental/behavioral health field. Experience with quantitative and/or qualitative data collection and analysis. Experience with analyzing psychological and neuroimaging measures for the bipolar and major depressive disorder population. Prior experience with peer-review manuscript preparation and IRB submission. Phlebotomy experience & certification.

Salary Range

$61,008

Working Conditions

• May work around chemical fumes

• May work around standard office conditions

• May work around biohazards

• May work around chemicals

• May work around electrical and mechanical hazards

• Repetitive use of a keyboard at a workstation

• Use of manual dexterity

• Climbing of stairs

• Climbing of ladders

• Lifting and moving

• Occasional weekend, overtime and evening work to meet deadlines.

• This position will require working on weekends and/or after normal business hours.

Required Materials

• Resume/CV

• 3 work references with their contact information; at least one reference should be from a supervisor

• Letter of interest

Important  for applicants who are NOT current university employees or contingent workers:  You will be prompted to submit your resume the first time you apply, then you will be provided an option to upload a new Resume for subsequent applications. Any additional Required Materials (letter of interest, references, etc.) will be uploaded in the Application Questions section; you will be able to multi-select additional files. Before submitting your online job application, ensure that ALL Required Materials have been uploaded.  Once your job application has been submitted, you cannot make changes.

Important for Current university employees and contingent workers:  As a current university employee or contingent worker, you MUST apply within Workday by searching for Find UT Jobs. If you are a current University employee, log-in to Workday, navigate to your Worker Profile, click the Career link in the left hand navigation menu and then update the sections in your Professional Profile before you apply. This information will be pulled in to your application. The application is one page and you will be prompted to upload your resume. In addition, you must respond to the application questions presented to upload any additional Required Materials (letter of interest, references, etc.) that were noted above.

General Notes

This position is a temporary assignment with an end date of December 31st, 2025, renewable based upon availability of funding, work performance, and progress toward goals.

This position may require working on weekends and/or after normal business hours.

Purpose

The Bipolar Disorder Center at Dell Medical School, Department of Psychiatry and Behavior Sciences at The University of Texas at Austin seeks a highly motivated individual as a full-time post-doctoral fellow. The post-doctoral fellow will assist an interdisciplinary research & clinical team primarily in the Bipolar Disorder Center / Almeida lab with collecting and analyzing psychological and neuroimaging measures for the bipolar disorder population focusing on gut-brain axis, energy metabolism and mitochondria function. The post-doctoral fellow will collaborate with other investigators outside the Bipolar Disorder Center, such as, but not limited to, Dr. Haley ( ).

Responsibilities

• Develop, collect, conduct, and analyze research projects including psychological measures using standard interviews (self-report and/or clinician based) and neuroimaging measures as part of a team of faculty, graduate students, and undergraduate assistants.

• Assist with database management.

• Assist with IRB submission & management.

• Review medical records and conduct screenings for study recruitment. Execute data collection procedure and assessment and assist with subject recruitment.

• Assist with manuscripts and publications (authorship will depend on candidate’s initiative).

• Provide/assist in evidence-based psychotherapy at the Bipolar Disorder Center.

• Other related duties as assigned.

Required Qualifications

MD or PhD degree and research experience in psychiatry, psychology, neuroscience, public health, social work, counseling, or related discipline. PhD must be received within the last three years. Professional demeanor with tact and respect at all times. Ability to address individuals and information with a high degree of sensitivity and confidentiality in various delicate, formal, or urgent situations. Strong written, verbal, and interpersonal communication skills. Outstanding organizational and time management skills. Demonstrated critical thinking skills and excellent attention to detail. Demonstrated ability to work well with a broad group of faculty, staff, and students, including the willingness and ability to train and oversee undergraduate and graduate students. Must be comfortable interacting in an interdisciplinary setting and interacting with people living serious mental illness. Experience designing and managing REDCap database.

Preferred Qualifications

Experience working with neuroimaging analysis software (FSL, SPM, Freesufer) and shell scripting. Experience with MRI data collection, participant recruitment and study design. Relevant laboratory experience in clinical research and/or mental/behavioral health field. Experience with quantitative and/or qualitative data collection and analysis. Experience with analyzing psychological and neuroimaging measures for the bipolar and major depressive disorder population. Prior experience with peer-review manuscript preparation and IRB submission. Phlebotomy experience & certification.

Salary Range

$61,008

Working Conditions

• May work around chemical fumes

• May work around standard office conditions

• May work around biohazards

• May work around chemicals

• May work around electrical and mechanical hazards

• Repetitive use of a keyboard at a workstation

• Use of manual dexterity

• Climbing of stairs

• Climbing of ladders

• Lifting and moving

• Occasional weekend, overtime and evening work to meet deadlines.

• This position will require working on weekends and/or after normal business hours.

Required Materials

• Resume/CV

• 3 work references with their contact information; at least one reference should be from a supervisor

• Letter of interest

Important  for applicants who are NOT current university employees or contingent workers:  You will be prompted to submit your resume the first time you apply, then you will be provided an option to upload a new Resume for subsequent applications. Any additional Required Materials (letter of interest, references, etc.) will be uploaded in the Application Questions section; you will be able to multi-select additional files. Before submitting your online job application, ensure that ALL Required Materials have been uploaded.  Once your job application has been submitted, you cannot make changes.

Important for Current university employees and contingent workers:  As a current university employee or contingent worker, you MUST apply within Workday by searching for Find UT Jobs. If you are a current University employee, log-in to Workday, navigate to your Worker Profile, click the Career link in the left hand navigation menu and then update the sections in your Professional Profile before you apply. This information will be pulled in to your application. The application is one page and you will be prompted to upload your resume. In addition, you must respond to the application questions presented to upload any additional Required Materials (letter of interest, references, etc.) that were noted above.

**Job Summary**
Within the HP Printing press family there is a range of technical and managerial customer on-site functions. The family of jobs is focused on managing the onsite delivering of knowledge of Mechanical and Electrical job skills, pre-sales, post-sales or service delivery support, installation and configuration for customer environments. Deliver reactive and proactive activities according to the Service Level Agreement to ensure customer satisfaction and loyalty. Provides direct post-sales systems and onsite technical support for reactive and proactive customers. Each position maintains a high level of customer satisfaction by ensuring clear business and technical alignment, clarifying customer needs and ensuring that they are met. Jobs are responsible for HP Total Customer Experience as well as the revenue growth, profitability, and account retention.
**Responsibilities**
+ Applies developed knowledge of Customer Experience as well as the revenue growth, profitability, and account retention. company policies and procedures to complete a wide variety of difficult assignments/tasks.
+ Thorough understanding of the general/technical aspects of the job. Works on assignments that are moderately complex in nature and require ordinary problem resolution and independent judgment.
+ Works under limited supervision and normally receives no instructions on routine work and general instructions given for new assignments. Job require 50% travel in supporting customers and training needs
+ Enhances customer experience by providing a comprehensive overview of installation activities, site-specific information, and access to relevant contacts.
+ Addresses customer-relation challenges promptly and effectively, delivering guidance and escalating issues according to established protocols.
+ Delivers services, including tailored solutions, to large enterprise, complex, or corporate accounts, addressing their specific requirements.
+ Utilizes proactive monitoring techniques and tools to identify opportunities for preventing problems and enhancing customer experiences.
+ Identifies opportunities for improvement, makes recommendations, and also assures effective business controls through review, analysis, and verification.
+ Coordinates the functional work within the department, assists various departments, monitors process execution, and fosters positive working relationships with associates and management.
**Education & Experience** **Recommended**
+ Minimum Vocational/Diploma/Associate Degree (technical field) equivalent with 2-4 years of working experience in related fields or Degree holder with 1-2 years relevant working experience.
**Knowledge & Skills**
+ Customer Relationship Management
+ Customer Support
+ Field Service Management
+ Hand Tools
+ Key Performance Indicators (KPIs)
+ Preventive Maintenance
+ Safety Standards
+ Technical Services
+ Technical Support
+ Technical Training
+ Test Equipment
**Include the following in all US job postings for hourly/non-exempt roles:**
The pay range for this position is $24.00 to $33.65 per hour (applies to US candidates only). Pay varies by work location, job-related knowledge, skills, and experience.
Pay varies by work location, job-related knowledge, skills, and experience.
**Benefits:**
HP offers a comprehensive benefits package for this position, including:
+ Health insurance
+ Dental insurance
+ Vision insurance
+ Long term/short term disability insurance
+ Employee assistance program
+ Flexible spending account
+ Life insurance
+ Generous time off policies, including;
+ 4-12 weeks fully paid parental leave based on tenure
+ 13 paid holidays
+ 15 days paid time off (US benefits overview ( )
The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Our client is seeking a highly skilled and experienced Lead Technical Support Engineer for a fully remote position. This role is crucial for providing exceptional technical assistance and driving customer satisfaction. You will be responsible for resolving complex technical issues, mentoring junior support staff, and contributing to the continuous improvement of our support processes and documentation. The ideal candidate will have a strong background in IT support, troubleshooting complex systems, and a passion for delivering outstanding customer service.

Key Responsibilities:

• Provide advanced technical support and troubleshooting for a wide range of software and hardware issues via phone, email, and chat.
• Diagnose and resolve critical incidents and service requests in a timely and efficient manner, ensuring minimal disruption to users.
• Serve as a point of escalation for complex technical problems, guiding junior team members through resolution steps.
• Develop and maintain comprehensive technical documentation, knowledge base articles, and troubleshooting guides.
• Analyze recurring technical issues to identify root causes and implement preventative measures.
• Collaborate with engineering and product teams to provide feedback on product issues and suggest improvements.
• Proactively monitor system performance and identify potential issues before they impact users.
• Train and mentor new and existing technical support staff, fostering a culture of continuous learning and skill development.
• Contribute to the development and implementation of support policies and procedures.
• Participate in on-call rotation to provide 24/7 support coverage as needed.

This is a remote-first position, demanding excellent communication skills and the ability to work autonomously while collaborating effectively with a virtual team. A strong understanding of networking protocols, operating systems, and common business applications is essential. The successful candidate will be a problem-solver with a customer-centric approach, capable of explaining technical concepts clearly to non-technical users. Our client values innovation and is looking for individuals who can contribute to a positive and productive remote work environment. Join a growing team that is dedicated to providing world-class technical support.
Location: This role is fully remote. However, our client is based in **Austin, Texas, US**, and occasional virtual team meetings may be scheduled.