20,744 Desk Analyst jobs in the United States

• Provide Tier-1 help desk support for electronic submission and data standards systems, including responding to user inquiries via dedicated mailboxes during business hours
• Identify, document, classify, triage, and resolve or escalate all user tickets/issues related to FDA electronic submissions, ensuring timely and accurate handling
• Support users (industry sponsors and internal stakeholders) with technical and general questions about FDA submission tools, standards, and system processes
• Participate in the review, validation, and testing of new and updated electronic submission tools, and document tool deficiencies or gaps
• Assist with operational tasks such as managing sample application numbers, supporting sponsor meeting package reviews, and maintaining knowledge base documents (FAQs, SOPs)
• Facilitate and support user training logistics, including class scheduling, registration tracking, updating training materials, and providing training support for new or updated systems
• Collaborate with project teams, technical staff, and subject matter experts to resolve complex issues and ensure continuous process improvement
• Maintain accurate records, metrics, and documentation to support reporting, process improvement, and quality assurance activities
• Provide customer support for all methods of electronic submission receipt
• Escalate unresolved technical issues or complex inquiries to Tier-2 support or appropriate FDA business units within defined timelines

• At least 5 years of technical expertise providing Tier 1 and Tier 2 help desk support, including identifying, documenting, triaging, resolving, and escalating user inquiries related to electronic submissions and data standards
• Demonstrated experience supporting FDA electronic submission data standards and processes
• Experience developing, updating, and delivering comprehensive training programs and materials for diverse stakeholder groups.
• Proven ability to manage high-volume email/mailbox support operations, including issue resolution and escalation processes
• Ability to use Microsoft Office Suite (Excel, Outlook, SharePoint) with minimal guidance
• Strong written and verbal communication skills for responding to user inquiries, documenting SOPs, FAQs, and knowledge base articles
• Experience working in an environment with strict adherence to SOPs, privacy, and security requirements

• Prior experience supporting large-scale electronic submission programs for FDA or similar regulatory agencies
• Familiarity with FDAs CDER Informatics Platform, Electronic Submission Gateway (ESG), NextGen Portal, and related systems
• Demonstrated ability to meet or exceed service level agreements (SLAs) and deliver high-quality work products with minimal oversight
• Experience coordinating technical support across multiple help desk operations and collaborating with subject matter experts
• Experience with process improvement initiatives to increase efficiency and reduce manual hours in help desk operations
• Knowledge of FDA operational policies, data validation requirements, and modernization projects

• BS/BA degree
• ITIL Foundation Certification preferred

• $60,000-80,000 or $28-38 per hour
• Salary commensurate with experience.

DRT Strategies, Inc. (DRT) follows the guidelines outlined by the Equal Employment Opportunity Commission (EEOC) to provide all employees and qualified applicants employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related conditions, transgender status, and sexual orientation), national origin, age, genetic information, disability, protected veteran status, or any other protected characteristic under federal, state, or local law.

Reasonable accommodations for applicants and employees with disabilities will be provided. If a reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Human Resources by emailing HR@, or by dialing .

For additional information, please review the Know Your Rights: Workplace Discrimination is Illegal, E-Verify (English), E-Verify (Spanish). Right to Work (English), Right to Work (Spanish).

Please be aware of recruitment fraud where malicious individuals might pose as DRT Strategies. Only job postings and emails from are authentic and legitimate communications regarding DRT Strategies employment opportunities. Please contact Human Resources at hr@ if you believe you have received a fraudulent email.

Trillium Professional is now seeking a Help Desk Analyst in Richmond!

Seeking a collaborative and innovative team player to serve as a full-time Help Desk Specialist. This position must provide exceptional customer service while providing the end user with desktop, laptop, and tablet support services. Public service offers the opportunity to do important rewarding work while maintaining a healthy work-life balance.

Responsibilities:
-Helping resolve issues staff are encountering with their hardware and/or software, including desktops, laptops, tablets, printers, scanners, or monitors, as well as Microsoft Office applications.
-Maintaining an inventory of software and hardware.
-Work to manage the refresh process in order to take advantage of equipment upgrades.
-Providing security for file shares and other applications.

Pay rate is $70/hour. Apply now!

-At least one year of experience providing helpdesk and desktop support.
-A strong work ethic and exceptional customer service skills.
-Demonstrated experience with PCs, laptops, tablets and other hardware.
-Demonstrated experience with Microsoft operating systems including Windows 10 and Windows 11.
-Detailed experience with Microsoft Office and application support.
-Demonstrated skills with supporting remote users.
-Working knowledge of help desk ticketing systems.
-Basic understanding of computer networking.
-Troubleshooting skills with ability to resolve problems quickly and thoroughly.
-Documented experience working as an active, contributing team member, as well as an independent and self-motivated employee.
-Good oral communications skills with the ability to interact with all levels of personnel.
-Ability to think strategically and cross culturally, and independently implement new initiatives and projects.
-Ability to articulate, both orally and in written form, clear and concise program objectives and goals and summarize achievements of programs in reports and other documents as requested
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-Demonstrated ability to meet critical deadlines, handle multiple assignments, changing priorities, and ensure timeliness and quality of completed assignments.

Trillium has been recruiting and placing professionals for over 30 years. From Fortune 100 companies to small businesses, our philosophy remains the same: to achieve excellence by providing quality employees and an uncompromising level of service. We believe in honesty, integrity, and a simple philosophy of providing value to our customers and our employees. We strive to be unsurpassed in the recruitment and placement of quality and skilled professionals. Trillium is an Equal Opportunity Employer.

Single point of contact for all associates seeking IT support to resolve technology issues or fulfill technical requests. The Service Desk Analyst is responsible for independently problem solving, resolving and/or escalating incidents and requests as appropriate to ensure resolution is reached within established Service Levels. The goal of the Service Desk Team is to quickly identify solutions to enable associates to return to a productive state and is responsible for end-to-end ticket management. Service Desk analysts are responsible for communicating IT related events; system outages, outage updates, impending system unavailability or significant system changes. Service Desk analysts are trusted business partners with a strong focus on continuous improvement.

KEY RESPONSIBILITIES

Position Specific Responsibilities

• Use independent thinking to resolve many issues that do not have simple textbook solutions.
• Recognize patterns and analyze the issues to escalate situations as appropriate.
• Trouble shoot reoccurring IT issues.
• Coordinate testing of the resolution to see if resolution was effective.
• Independently respond to IT related Service Desk inquiries by accurately logging relevant Incident/Service request details, allocating & updating categorization and prioritization codes based on level of disruption.
• Provide first-line investigation and diagnosis for a broad range of technology systems and processes.
• Resolve Incidents/Service requests of varying complexity upon first contact whenever possible to restore service (including viable work-arounds) and associate productivity.
• Escalate Incidents/Service requests that cannot be resolved within agreed upon service levels.
• Close all resolved Incidents and Requests.
• Communicate with users - keeping them informed of Incident/Request progress, unplanned outages, impending system outages & significant system changes.
• Oversee content of the corporate knowledgebase and related associate self-help articles. Creating documentation as needed including user instructions, procedures and IT processes. Responsible to ensure all content remains current and relevant.
• Prepare dashboards and reports for management and business users as needed. Identify trends, areas for improvement and other efficiencies & make recommendations to management team; may lead small projects driven by these findings.
• Make recommendations for training, improvements in processes and operations for Service Desk and other areas.
• Develop script and record technology orientation training for new JFG associates.
• Perform administrative functions for IT Service Management Platform.
• Educate business partners on technology tools and services offered through training and self-help tools.
• Assist and support various projects as assigned.
• Support Desktop Technicians as requested.
• Service Desk support experience preferred.
• Ability to establish and maintain effective working relationships with other technical staff, vendors and business partners of all levels across the organization.
• Ability to communicate technical concepts in a non-technical way to ensure end user understanding.
• Strong written and verbal communication skills.
• Ability to analyze situations and data
• Ability to work independently while handling multiple tasks to meet deadlines.
• Ability to proactively identify areas for improvement or opportunities for technology enhancements.
• High School Diploma or equivalent.

Job Requirements

• Service Desk support experience preferred.
• Ability to establish and maintain effective working relationships with other technical staff, vendors and business partners of all levels across the organization.
• Ability to communicate technical concepts in a non-technical way to ensure end user understanding.
• Strong written and verbal communication skills.
• Ability to analyze situations and data
• Ability to work independently while handling multiple tasks to meet deadlines.
• Ability to proactively identify areas for improvement or opportunities for technology enhancements.
• High School Diploma or equivalent.

Our culture embraces diversity, equity, & inclusion; one where everyone feels valued and heard. For more information on JFG's culture and diversity efforts, including our employee resource groups, please visit the Diversity section of our career website.

We are a values driven organization putting Relationships FIRST . EagleBank (NASDAQ - EGBN) is focused on being Flexible, Involved, Responsive, Strong, and Trusted . By prioritizing meaningful connections with our customers, employees, and shareholders, we relentlessly deliver the most compelling, valuable service to our customers.

EagleBank is committed to inclusion, equity, and respect. We celebrate diversity and intentionally seek out opportunities to learn from one another's experience. We believe employees are essential to the building of relationships and we prioritize investing in employee growth and wellbeing. Employee involvement is fostered through resource groups, mentorship programs, community service, and scholarship opportunities for continued education. With features including maternity and parental leaves, wellness discounts, healthcare premium sharing, employer funding in your HSA account, and 100% 401(k) matching up to 4%, we pride ourselves in the ways we support our internal relationships. The minimum and maximum projected hourly pay for this position is: $24.18 to $35.52.

We understand the need to be creative and flexible when it comes to telecommuting and other alternative work arrangements. This position is eligible for our hybrid remote work and will work in the Silver Spring, MD office four days per week.

The Service Desk Analyst performs user support tasks related to the support, maintenance, and administration of the end-user computing environment, including basic network services, hardware, and software.

Requirements:

1 year experience with desktop support or PC hardware and software installation.

Preferences:

• Bachelor's Degree in Arts/Sciences (BA/BS) in Information Technology or a related field.
• Excellent written and verbal communication skills.
• Knowledge of how server and workstations communicate.
• Familiar with Help Desk support.
• Proficient in MS Office.
• Experience supporting desktops in an Azure virtual environment

Don't meet all the requirements? We encourage you to still apply if you think you are the right person to join our community. We are always interested connecting with people inspired by our mission and values. If you aren't hired for this position, your resume will remain available for the next year and might be considered for future openings. Note: You can update your resume as often as needed.

About the Company

The QUIKRETE Companies manufacture infrastructure, commercial, and industrial construction, repair, and home improvement products, including ready-to-use cement mixes, segmental concrete, tile installation systems, concrete pipe, corrugated metal pipe, stormwater systems, bridges, and other related products. QUIKRETE is the largest manufacturer of pre-blended, packaged concrete and cementitious products in North America. Wholly owned subsidiaries include Custom Building Products, Pavestone, Contech Engineered Solutions, Rinker Materials, US Pipe, Summit Materials, and more.

Summary:

Quikrete is seeking an IT Professional experienced in providing technical support for issues related to computer systems, hardware, and software to work at Contech Engineered Solutions, a subsidiary of Quikrete, in West Chester. This includes responding to inquiries, running diagnostics, isolating problems, and implementing technical solutions. The successful candidate must possess the ability to multitask, analyze situations, and prioritize needs while acting in a positive, respectful, and professional manner with both internal customers and within the service desk team.

Responsibilities and Duties:

• Provides technical assistance and support for incoming inquiries and issues related to computer systems, software (including Windows 11 and 10, Office 365, and various browsers), and hardware from users.
• Assist in person, over the phone, remotely, via walk-ins, and by visiting the user's desk.
• Image systems with a proper OS, install the required equipment, and update inventory asset management systems with the assigned equipment.
• Ensure that equipment is clean, up-to-date, and operational.
• Provides installation and assistance for laptops, desktops, printers, scanners, and other assigned peripherals.
• Troubleshoot desktops, laptops, and a variety of network and standalone printers.
• The ability to triage and identify network connectivity issues
• Escalate issues to Team Lead(s), Systems, and Operations team when necessary.
• Enter tickets into ServiceNow for tracking and completion documentation
• Troubleshoot conference room setups and connections.
• Other duties as required.

Experience:

• Minimum 3+ years of experience providing IT support in a fast-paced environment
• Hands-on experience with ServiceNow Ticketing Tool: create, update, escalate, resolve, and close tickets
• Understanding and operational knowledge of Microsoft Teams
• Working knowledge of ITIL best practices
• Hands-on experience working with and supporting the following products and tools: Microsoft Active Directory, Office 365, Global Protect VPN, Network Printers, ServiceNow, and General System Administration.
• Outstanding analytical and problem-solving skills
• Ability to prioritize and meet deadlines
• Excellent time management skills
• Positive attitude with excellent customer service skills
• Excellent written and verbal communication skills
• The ability to perform work unsupervised, make confident decisions independently, and understand appropriate timing to escalate problems.
• Must possess the ability to work well and collaborate with team members and all personnel across the organization.
• Must be able to multi-task, prioritize issues and requests, and manage time to ensure timely resolution of responsibilities.

Ready to Apply?

• The process is simple. Click on the "apply" button to get started. Good luck!

Summary:
Under the general supervision of the Lead Help Desk Analyst assist with resolution of systems and applications problems as reported to ensure a high value widely accessible comprehensive integrated information network which meets customer needs.

Responsibilities:
Serve as single point of contact for the reporting and logging of systems and applications problems including technical descriptive information.

Provide first level applications problem resolution using troubleshooting techniques and when necessary assign to network technician for site visit.

Track problems until resolved. Provide periodic updates to customers and verify successful resolution.

Participate in TQM teams councils and other such committees as required.

Maintain quality assurance safety environmental and infection control in accordance with established hospital and departmental policies.

Perform other related duties as required.

Other information:
BASIC KNOWLEDGE:

Equivalent to High school diploma and knowledge of computer operations or networks.

EXPERIENCE:

Two years experience in computer operations PC Help Desk support or network administration.

SUPERVISORY RESPONSIBILITY:

None

Brown University Health is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex national origin age ethnicity sexual orientation ancestry genetics gender identity or expression disability protected veteran or marital status. Brown University Health is a VEVRAA Federal Contractor.

Location: Brown University Health Corporate Services USA:RI:Providence

Work Type: Full Time

Shift: Shift 2

Union: Non-Union

BREAK GROUND ON A REWARDING CAREER WITH US!

At MDC Holdings, Inc./Richmond American Homes, we encourage a company culture that promotes professionalism, teamwork, health & wellness and work-life balance. If you are a results-driven professional with a passion for success, consider building a career with us. We're proud to be one of the most established builders in the industry, with over 45 years of experience and 250,000+ homes to our credit.

We also take great pride in being a member of Sekisui House, a global leader in homebuilding. This impressive, 60+ year old company has built over 2.6 million new homes designed to reflect and adapt to the changing needs of today's homebuyers. Drawing on Sekisui House's unparalleled history and superior service, we commit ourselves to a future where people around the world can live joyful lives in homes that are safe, secure, stylish and comfortable.

Position Summary

We are seeking a qualified Lock Desk Analyst/ Junior Trader to join our HomeAmerican Mortgage (HMC) team. This position is responsible for administering the lock process, including processing rate locks, updating pricing when locked loans have changed, administering extension requests and committing loans to appropriate investors. This position will also assist in maintaining the product and pricing engine, performing investor and product research and trading as required.

This is a remote position, but candidates must reside in one of the following states: Colorado, Florida, California, Washington, Utah, Idaho, Nevada, Arizona, Maryland, Virginia, Tennessee, or Texas.

Responsibilities

Review and process lock requests, lock confirmations, change requests, relocks, renegotiations and extension requests
• Assist loan originators with pricing scenarios and product inquiries as needed
• Manage locked pipeline (extensions, expirations, relocks, etc.)
• Maintain accuracy of lock and commitment information in hedge model and loan origination system
• Assist with the maintenance of the product and pricing engine
• Assist with pricing training for new employee onboarding
• Review loan sale purchase advices for accuracy
• Provide high level of service to customers consisting of loan officers, processors, underwriters, management and other office support staff and business partners
• Provide back up support to the Senior Secondary Marketing Analyst by assisting with trading and maintenance of the hedge position and reporting.
• Update pools and pool reports
• Willingly perform other job-related projects and duties as assigned, self-initiating assistance to team members when appropriate.

Requirements

Education: Bachelor's degree or equivalent work experience

Experience: Two (2)-years experience in mortgage banking, preferably in Secondary Marketing.

Skills: Strong verbal and written communication skills. Knowledge of mortgage banking principles, investor underwriting guidelines, and various federal regulations pertaining to mortgage lending. Familiarity with Encompass, Optimal Blue and/or Compass Analytics a plus.

Benefits & Perks!

While we value hard work, we also recognize the importance of having fun! Our employees enjoy a collaborative environment where they can freely bounce ideas off one another and participate in exciting teambuilding activities and outings, like trips to the ballpark, holiday celebrations, regular office socials and much more.

• Positive, collaborative team culture
• Competitive compensation structure
• Comprehensive benefits package includes: Medical, Dental, Vision, HSA/FSA accounts, 401K, Life Insurance, Short Term Disability, Long Term Disability, and EAP
• Time Off benefits include: Vacation, Sick, Holiday, Bereavement, Jury Duty, FMLA, and Military leave
• Discounted pet insurance
• Home purchase discounts & more!

*All benefits are subject to qualification and hire dates. Not all benefits apply to commissioned sales people.

Compensation

• Base Salary: $65,000-$80,000
• FLSA Status: Non-Exempt
• Bonus Type: Year-end Discretionary

If you are ready for more than a job and seek a career with one of the most respected organizations in a top industry then we want to hear from you. Please also visit our website at for more information.

MDC Holdings, Inc. / Richmond American Homes is an Equal Opportunity Employer.

Chipton-Ross is seeking a Help Desk Analyst I for a contract opportunity in Topeka, KS.

BASIC QUALIFICATIONS (REQUIRED SKILLS/EXPERIENCE):
Familiarity with Incident Management software and remote management tools
Experience supporting Windows desktop applications and technologies including MS Office 365, Outlook, Edge, Adobe Reader, VPN, Citrix, and mobile devices
Strong customer service and communication skills
Ability to work independently, multi-task, and prioritize workload
Proficient keyboarding skills (minimum 40 WPM)
Valid driver's license
Must be a U.S. Citizen (due to support at Wolf Creek)
Must be able to pass two background screenings (supplier and Evergy)

POSITION RESPONSIBILITIES:
Act as first contact for computer, application, or system-related issues
Provide phone-based and remote support for hardware, software, and network connectivity
Guide users through diagnostic and resolution procedures
Document, track, and monitor trouble tickets to resolution
Support user access and data security policies
Troubleshoot client/server and web-based enterprise applications
Participate in assigned projects and contribute to timely completion
Communicate effectively with technical and non-technical employees

DESIRED EXPERIENCE:
CompTIA A+ or Network+ certification
Training in ITIL, electronics, planning, and communication
Experience with ServiceNow, Office 365, Citrix, and mobile OS
Knowledge of SOX compliance and NERC CIP requirements

REQUIRED EDUCATION:
Accredited High School Diploma or Equivalent (or higher as listed above)

WORK HOURS:
5/40 work schedule
1st Shift
Monday-Friday, 6:30 AM - 5:00 PM (8-hour shift within this window)
Hybrid: 3-4 days WFH, 1 day onsite weekly (after initial 1-2 weeks onsite for training)

Job Title: Help Desk Analyst

Location: Pascagoula, MS

Position Overview: The Help Desk Analyst is responsible for providing technical support and assistance to end-users regarding computer systems, hardware, software, and network-related issues. This role involves installing, configuring, troubleshooting, and maintaining desktop environments in a business setting. The technician ensures minimal downtime and optimal performance of all end-user workstations and peripherals.

Key Responsibilities:

• Technical Support:


• Respond to user-reported issues via ticketing systems, phone, email, or in person.
• Diagnose and resolve hardware, software, and peripheral issues.
• Provide support for operating systems (Windows, macOS, Linux), productivity software, and custom enterprise applications.
• Document issues, troubleshooting steps, and resolutions accurately.


• Installation & Configuration:
• Set up and deploy new workstations, laptops, and other IT equipment.
• Install and configure software, drivers, and system updates.
• Join systems to domains, apply group policies, and ensure compliance with IT standards.


• Maintenance & Upkeep:
• Perform routine maintenance on desktops and laptops (e.g., updates, cleanups).
• Manage antivirus and endpoint protection tools.
• Monitor performance and proactively address potential issues.


• User Support & Training:
• Provide basic user training on hardware/software use and IT best practices.
• Assist users with account setup, password resets, and access permissions.


• Asset & Inventory Management:
• Track hardware and software inventory using asset management tools.
• Maintain accurate records of assigned equipment and software licenses.


• Network & Connectivity Support:
• Assist with troubleshooting LAN, WAN, and VPN connectivity issues.
• Support printer and network resource configuration.
• Coordinate with network administrators or other IT staff for complex issues.


• Security & Compliance:
• Adhere to IT security policies and procedures.
• Escalate suspicious activity or security incidents to appropriate teams.

Experience:

• 1-3 years of experience in a desktop support, helpdesk, or similar IT role.
• Experience with enterprise IT environments and support tools.
• Associate's or Bachelor's degree in Computer Science, Information Technology, or related field (preferred).
• Industry certifications such asCompTIA A+,Network+,Microsoft Certified: Modern Desktop Administrator, orApple Certified Support Professionalare a plus.

Skills and Abilities:

• Proficiency in supporting Windows systems.
• Familiarity with Active Directory, Microsoft Exchange, and Office 365.
• Knowledge of networking basics: IP, DNS, DHCP, VPN.
• Hands-on experience with remote support tools (e.g., TeamViewer, Remote Desktop, SCCM, JAMF).
• Understanding of ITIL practices and ticketing systems (e.g., ServiceDesk Plus, Zendesk, Jira).
• Strong problem-solving and analytical skills.
• Excellent written and verbal communication.
• Ability to work independently and within a team.
• Strong customer service orientation.
• Detail-oriented and organized.

Bollinger is an equal opportunity employer and is committed to providing employment opportunities to minorities, females, veterans and disabled individuals, and without regard to sexual orientation and gender identity