17,688 Desk Analyst jobs in the United States

Our government client is looking for an experienced Help Desk Analyst on an onsite 9+ months renewable contract role in Harrisburg, PA.

# of positions: 2

Position- Help Desk Analyst

W2 RATE - $22/HR

12 slots

Job Description:

The Help Desk Analyst performs the skills listed below-

• Provides technical assistance, support, and advice to end users for hardware, software, and systems via phone.

• Investigates and resolves computer software and hardware problems of users.

• Answers questions, applying knowledge of computer software, hardware, systems, and procedures.

• Talks with technical and non-technical co-workers to research problem and find solution.

• Asks user with problem to use telephone and participate in diagnostic procedures, using diagnostic software or by listening to and following instructions.

• Create and escalate Remedy trouble tickets to Tier 2 Service Desk staff and/or 3rd Party Service Providers as needed to ensure resolution.

• Follow quality standards and displays strong customer service skills.

• Able to work in a team environment.

• Complete assigned tasks.

• Excellent communication skills; both written and spoken.

• Reset or restore mainframe, LAN and User IDs and passwords through RACF or Active Directory

• Diagnose and coordinate the repair of products by dispatching and tracking the work of appropriate Service Providers.

• Research and update, as needed, reference publications and diagnostic aids to seek information necessary to resolve end user issues.

Required Skills:

• Experience with call tracking and ticketing software

• Attentive to details and ability to be resourceful (using supplied documentation)

• Ability to support users with limited knowledge of computers, software, hardware, and systems

• Above average communication skills and telephone manner.

• Excellent organizational skills

• Basic User & Security Group Active Directory administration

• Strong knowledge of Microsoft based operating systems with emphasis on Windows 7 and Office 365

• Experience with using and troubleshooting Office 365 within a network environment (permissions, calendar sharing, delegation)

• You will be a self-motivated achiever who gains satisfaction from providing excellent customer service

• 1+ years previous IT Service Desk and/or Call Center experience required.

Required/Desired Skills and Experience:

• 1+ years' previous IT Service Desk and/or Call Center experience Required
• 1 year of Experience with call tracking and ticketing software Required
• 1 year of Attentive to details and ability to be resourceful (using supplied documentation) Required
• 1 year of Ability to support users with limited knowledge of computers, software, hardware and systems Required
• 1 year of Above average communication skills and telephone manner Required
• 1 year of Basic User & Security Group Active Directory Administration Required
• 1 year of Strong knowledge of Microsoft based operating systems with emphasis on Windows 7 and Office 365 Required
• 1 year of Experience with using and troubleshooting Office 365 within a network environment (permissions, calendar sharing, delegation) Required
• Excellent organizational skills Required
• You will be a self-motivated achiever who gains satisfaction from providing excellent customer service Required

About Vector:

Vector Consulting, Inc., (Headquartered in Atlanta) is an IT Talent Acquisition Solutions firm committed to delivering results. Since our founding in 1990, we have been partnering with our customers, understanding their business, and developing solutions with a commitment to quality, reliability and value. Our continuing growth has been and continues to be built around successful relationships that are based on our organization's operating philosophy and commitment to ** People, Partnerships, Purpose and Performance - THE VECTOR WAY

“Celebrating 30 years of service.”

Who Are We?

Altar'd State is a rapidly growing women's fashion brand with more than 120 boutiques in 38 states. We offer a place of respite and a distinctive shopping experience with the latest fashion finds, the most sought-after accessories, as well as charming home décor and gifts.

Our Mission

“Stand Out. For Good”. At Altar’d State, those four words are more than just our motto, they are why we exist. From Mission Mondays, where 10% of our net proceeds go directly to local charitable organizations, to our long-standing partnership with Coprodeli USA, in which we are in the process of building 22 schools for impoverished communities in Peru, we are committed to giving back in meaningful ways to those in need.

The Role

The Help Desk Analyst is the primary point of contact for technical and operational support issues identified by our stores, home office, and distribution center organizations. Help Desk Analysts track all support issues, resolve issues, and follow up on all escalations. This individual works closely with the rest of the IT department to ensure system uptime and prompt resolution to all issues. This individual will also be part of future technology projects.

Primary Responsibilities

• Answer all calls for help either by phone, chat, email, or portal entry using ticketing platform
• Manage and prioritize central ticketing queue to ensure timely resolution of issues
• Perform troubleshooting through diagnostic techniques for retail stores, distribution centers, and home office locations
• Walk Guest through problem solving process
• Determine the best solution based on issues and details provided by Guests
• Install, modify, and repair computer hardware and software
• Facilitate and direct resolution with on site technicians or vendors as needed
• Provide accurate information on IT products or services
• Follow up and update Guest on status of issues
• Maintain the highest level of guest service
• Record events, problems and resolution in logs
• Identify and escalate situations requiring urgent attention
• Writing and editing technical documentation
• Additional special projects as assigned

Skills and Abilities

• Exceptional time management, facilitation, and organizational skills
• Strong interpersonal skills and excellent verbal and written communication skills
• Customer oriented and cool under pressure
• Problem solving mindset
• Experience with any system support ticketing platform
• Experience with installing, configuring, administering and troubleshooting a wide range of desktop hardware and software
• Experience with troubleshooting printers, scanner and various other peripherals
• Knowledge of networking hardware including routers, switches and VPN appliances
• Retail industry experience

Education and Experience

• CompTIA A+ certification or ability to earn certification within 1 year of employment
• Associate’s degree in a technology focused area
• 1-2 years in a customer service focused role

Colonial Oil Industries, Inc. (COI) is one of the largest independent oil companies in the Southeast and has been serving the region since 1921. With strategic ocean terminals in Savannah, GA, Charleston, SC, and Jacksonville, FL, along with numerous terminals along the Colonial and Plantation Pipeline, COI has an extensive network to supply gasoline and diesel fuel to the Southeast. Colonial Oil, Inc. is a wholly-owned subsidiary of Colonial Group, Inc.

POSITION SUMMARY:

The Bid Desk Analyst is a key member of the Petroleum/Oil industry's Bid Desk team, responsible for supporting the development and submission of competitive bids for various projects and contracts. This role requires a strong understanding of the bidding process, excellent analytical skills, and a keen eye for detail.

JOB EXPECTATIONS/DUTIES:

Bid Preparation:

• Gather and analyze relevant project information, including scope of work, specifications, and timelines.
• Assist in the development of comprehensive bid proposals, ensuring accuracy and adherence to client requirements.
• Prepare cost estimates and pricing calculations, collaborating with relevant departments to obtain accurate data.
• Review and revise bid documents to ensure clarity, completeness, and compliance with bidding guidelines.

Bid Submission:

• Coordinate the timely submission of bids, ensuring adherence to deadlines and submission requirements.
• Maintain organized records of bid submissions and follow-up activities.

Bid Analysis:

• Analyze bid results to identify areas for improvement and identify trends in the competitive landscape.

Contract Support:

• Assist in the preparation of contract documents and ensure compliance with contractual terms.
• Provide support during contract negotiations and post-award activities.

QUALIFICATIONS/REQUIREMENTS:

• Bachelor's degree in Business Administration, Finance, Economics, or a related field.
• 3-5 years of experience in a bid desk or procurement role within the Petroleum/Oil industry.
• Strong analytical and problem-solving skills.
• Excellent written and verbal communication skills.
• Proficiency in Microsoft Office Suite, including Excel, Word, and PowerPoint.
• Ability to work under pressure and meet tight deadlines.
• Detail-oriented and organized.
• Work as part of a high-performance team or as a highly motivated individual contributor.
• Excellent verbal and written communication skills.
• Knowledge of applicable software and tools (i.e. PDI, Microsoft Dynamics) is preferred.

PHYSICAL REQUIREMENTS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

While performing the duties of this job, the employee is regularly required to sit, stand, walk, and may occasionally lift and/or move up to 20 pounds.

ELIGIBILITY REQUIREMENTS:

Hiring is contingent upon eligibility to work in the U.S.

Colonial Group, Inc. is an EEO/AA employer and committed to creating an environment that values and supports diversity and inclusiveness across our organizations. We encourage applications from qualified individuals who will help us achieve this mission. Colonial Group, Inc. prohibits discrimination based on race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, veteran status, or marital status.

This position description is intended to convey information essential to understanding the scope of the position and is not an exhaustive list of skills, efforts, duties, responsibilities or working conditions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. No part of this position description shall be construed as an employment contract. Employment with Colonial Group, Inc. is at will and constrained by the laws of the state wherein the employee performs the service for the company.

Eligibility Requirements: Hiring is contingent upon eligibility to work in the United States.

Colonial Group, Inc. is committed to creating an environment that values and supports diversity and inclusiveness across our organizations. We encourage applications from qualified individuals who will help us achieve this mission. Colonial Group, Inc. prohibits discrimination of and will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

Job Description
Light troubleshooting, password resets and linking accounts.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: and Requirements
Must-Haves:
Associate's degree
Hospitality experience (hotels, theme parks)
3 months service desk exp Plusses:
Service Now
Ticketing systems
Healthcare

Overview:
We are seeking a skilled and customer-focused IT Service Desk Analyst to provide remote support for internal systems and applications. This mid-level role is ideal for candidates with 3-5 years of experience in helpdesk or desktop support environments, who excel in troubleshooting, multitasking, and delivering exceptional service via phone and chat.
Key Responsibilities:
+ Diagnose and troubleshoot desktop application issues; provide timely and effective solutions.
+ Resolve or escalate incidents to ensure customer satisfaction.
+ Maintain communication with users and management regarding incident status.
+ Document and implement standard operating procedures and customer service guidelines.
+ Provide support for PCs, laptops, printers, mobile devices (iPhones/iPads), and tablets.
+ Assist users with applications including Microsoft Office, ERP, CRM, VPN, Citrix, and MDM.
+ Perform account management tasks such as password resets and permission updates.
+ Utilize ITSM platforms (e.g., ServiceNow, Remedy, Cherwell) and remote support tools (e.g., SCCM).
+ Handle 2-3 concurrent chat sessions and approximately 30-40 interactions per day.
+ Use a knowledge base to research and resolve issues effectively.
+ Receive and apply constructive feedback through monthly performance reviews.
Required Qualifications:
+ 2+ years in a service desk or customer service environment.
+ 1+ year of technical support and chat support experience.
+ Strong knowledge of Windows 10, Active Directory, and remote support tools.
+ Ability to type at least 40 WPM and multitask efficiently.
+ Excellent verbal and written communication skills.
+ Experience supporting both Windows and Mac OS environments.
+ Bachelor's or Associate's degree in Information Technology or related field.
Pay and Benefits
The pay range for this position is $18.00 - $25.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
- Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in Phoenix,AZ.
Application Deadline
This position is anticipated to close on Oct 18, 2025.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Description
Provide End User technical support in a fast paced single point of contact Service Desk capacity. Primary job function is to respond, handle, diagnose and resolve inbound End User interactions. Identifies, researches, and resolves technical problems. Documents, tracks and monitors the problem to ensure a timely resolution.
Key Accountabilities and Priorities:
- Perform first level IT support related activities on incidents and requests on the use of company technologies and services (e.g. desktops/laptops, email, phones, printers, tablets etc.) remotely.
- Responsible for day to day logging, tracking and resolving of customer reported problems or concerns.
- Perform general software and e-mail support
- Escalate incidents and/or requests to the appropriate resource(s) to ensure timely resolution and customer satisfaction.
- Ability to multi-task in a fast-paced environment. Perform other duties as requested and/or assigned within area of expertise.
- Acting as the customer advocate for problem resolution.
- Demonstrate superior customer service skills.
- Demonstrate technical support competence on one or more computing platforms, standard business shrink wrap applications
- Non-Technical Skills: Strong soft skills are a must. We are looking for people that have a technical foundation and are eager to learn and grow with our organization.
Required Education and/or Experience:
- 1-2 years of Service Desk / call center experience
- 1-2 years of experience working with ITSM tools i.e. ServiceNow, Remedy, Heat, CA, etc.
- Ability to troubleshoot common Windows related issues
o Mapping a network printer
o Troubleshoot Internet Explorer browser issues
- Ability to demonstrate basic network troubleshooting skills
- Understanding of both wired and wireless networks
- Basic understanding of the Microsoft Office Suite
o Basic/Intermediate Microsoft Outlook support
 How to create an enterprise outlook profile
Troubleshooting and Creating rules
ow to create a PST
o Basic/Intermediate Microsoft Excel support
o Basic/Intermediate Microsoft Word support
Skills
Support, Help desk, Customer service, Phone support, Technical support, Password reset, Service desk, Help desk support, Vpn, Office 365, Servicenow, Windows 10, Active directory, Troubleshooting, Outlook, Microsoft office
Pay and Benefits
The pay range for this position is $16.00 - $18.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
- Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in Baltimore,MD.
Application Deadline
This position is anticipated to close on Oct 16, 2025.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Description We are looking for a skilled Help Desk Analyst to join our team on a contract basis in Elk Grove Village, Illinois. This position is ideal for a motivated individual who can provide excellent customer support, troubleshoot technical issues, and work effectively in a fast-paced environment. As a key member of the IT support team, you will play a crucial role in maintaining seamless operations during the company's transition to a long-term staffing solution.
Responsibilities:
- Provide first-level technical support to resolve issues related to Windows 10, Active Directory, and other IT systems.
- Respond promptly to service desk tickets and ensure timely resolution of customer concerns.
- Troubleshoot and diagnose hardware and software problems, ensuring minimal disruption to operations.
- Deliver exceptional customer service by addressing inquiries and guiding users through technical solutions.
- Collaborate with team members to maintain efficient workflows and ensure consistent communication.
- Follow established protocols to escalate complex issues to higher-level support when necessary.
- Adapt quickly to changing priorities and take direction effectively to meet organizational goals.
- Document resolutions and maintain accurate records of support activities for future reference.
- Assist in maintaining system security and compliance with IT standards. Requirements - Proven experience in a help desk or technical support role.
- Proficiency with Microsoft Windows 10 and Active Directory.
- Strong troubleshooting skills to resolve technical issues efficiently.
- Excellent communication skills for interacting with users and team members.
- Ability to work independently while taking direction when required.
- Familiarity with service desk ticketing systems.
- A self-starter attitude with the ability to quickly adapt to new challenges. Technology Doesn't Change the World, People Do.®
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ( and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use ( .

Description We are looking for a dedicated Help Desk Analyst to join our team in East Hartford, Connecticut. In this long-term contract role, you will provide technical support across a variety of platforms, including Android devices, Apple products, and enterprise systems. This is a fantastic opportunity to utilize your expertise in troubleshooting and configuration while contributing to the efficiency and reliability of IT operations.
Responsibilities:
- Provide technical support for Android devices, Apple products, and enterprise systems, ensuring timely resolution of issues.
- Configure, deploy, and manage devices and applications across various platforms.
- Troubleshoot network and system issues related to Cisco and Citrix technologies.
- Assist users with hardware and software challenges on Mac computers and other devices.
- Maintain accurate documentation of configurations, deployments, and resolutions.
- Collaborate with team members to improve IT processes and user experiences.
- Monitor system performance and implement proactive measures to minimize downtime.
- Educate end-users on best practices for device and application usage.
- Respond to help desk tickets and prioritize tasks based on urgency and impact.
- Perform regular updates and patches to ensure system security and stability. Requirements - At least 1 year of experience in a help desk or technical support role.
- Proficiency in Android development and support.
- Knowledge of Cisco and Citrix technologies.
- Familiarity with Mac computers and Apple devices.
- Experience with configuration management and deployment processes.
- Strong problem-solving skills with the ability to troubleshoot hardware and software issues.
- Excellent communication skills to assist users effectively.
- Ability to work independently and collaboratively in a team environment. Technology Doesn't Change the World, People Do.®
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ( and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use ( .

Job Description
System & Reporting Support
- Generate production, rate sheet, and pipeline reports.
- Assist with LOS/POS configuration updates and workflow rules.
- Conduct QA testing for system upgrades and vendor integrations.
- Troubleshoot data flow issues across platforms.
Vendor & Technology Management
- Support vendor relationships (pricing engines, LOS/POS, third-party services).
- Track performance and assist with contract reviews and documentation.
- Maintain records for system changes, user access, and vendor interfaces.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: and Requirements
Must Haves:
- 3-5+ years' experience working within Optimal Blue
o Take and confirm locks from Loan Officers
o Upkeep within the Optimal Blue System
o Ensure prices are built correctly
- 3+ years' experience in a Lock Desk Analyst or Coordinator role
- Strong analytical mindset: ability to make ideas into reality
- Bachelor's degree Plusses:
- Prior experience working for a Credit Union
Compensation:
$60-90k annually
Exact compensation may vary based on several factors, including skills, experience, and education.
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.