3,460 Desktop Services jobs in the United States

Healthcare's helping hand.

CHG shook things up in 1979 by inventing the locum tenens staffing model. We connect doctors with patients who need their care. As the largest physician staffing firm in America, our providers treat millions of patients each year.

Our industry is growing and demand is high. This means you'll have plenty of opportunities to grow and develop in your career. Keeping healthcare healthy can be as fun as it is rewarding

This position designs and manages the desktop system's hardware and software environment. Their role is to optimize Windows desktop environment to achieve high availability, increased performance, lower support costs, and increased usability of the various business applications supported at the desktop. This is to be accomplished by developing and maintaining desktop hardware and software standards along with developing efficient support processes that will increase system availability while reducing support costs. This includes designing, installing, configuring, administering, and fine-tuning desktop hardware, Windows operating systems, and desktop applications in a timely and efficient manner.

Responsibilities

• Image, configure and deploy computers.
• Provide in-person Tech Bar support at CHG locations.
• Ensure that workstations comply with established policies, standards, licensing agreements, asset management and configuration guidelines.
• Support deployment of security patches, firmware updates and equipment upgrades according to best practices.
• Develop and maintain knowledge base documents for customers and internal IT staff.
• Perform equipment moves including desktop computers, printers, scanners and copiers (40+ pounds).
• Perform routine printer and scanner maintenance.
• Resolve client's PC equipment failures and hardware related problems.
• Provide telecommunications support, including variety of mobile devices.
• Enter work orders into support ticketing system.
• Process incoming and outgoing shipments.
• Provide audio/visual support for video conference meetings and other company functions.

Qualifications

• Excellent customer relation's skills and good phone manners
• Knowledge of PC and printer hardware.
• Knowledge of Windows and Mac operating systems
• Knowledge of Microsoft 365 products (Word, Excel, Outlook, Teams, etc.)
• Knowledge of mobile device support (phones, tablets, etc.)

Education & Experience

• 1-2 years of customer service and computer-based experience

• High school diploma

Preferred

• Prioritize and manage time and requests efficiently
• Able to take direction as well as work independently or in team setting
• Communicate effectively and courteously with colleagues and customers at all levels
• Exceptional attention to detail

We believe in fair compensation for all of our people, which is why our pay structure takes into account the cost of labor across U.S. geographic markets. For this position, we offer a pay range of $47,870 -- $79,498 annually, with pay varying depending on work location and job-related factors such as knowledge, position level and experience. During the hiring process, your recruiter can provide more information about the specific salary range for the job location.

CHG Healthcare offers starting salaries for sales positions in the form of total target compensation (TTC = base + commission + bonus), which includes base pay, commission, and bonuses. Sales positions receive short-term incentives through commission plans and bonuses. On the other hand, non-sales positions have starting salaries that consist of a base salary and short-term incentives through various bonus plans, which are paid out monthly, quarterly, or annually.

#LI-MJ1

In return we offer:

• 401(k) retirement plan with company match

• Traditional healthcare benefits such as medical and dental coverage, and some unique benefits like onsite health centers, corporate wellness programs, and free behavioral health appointments.
• Flexible work schedules - including work-from-home options available
• Recognition programs with rewards including trips, cash, and paid time off
• Family-friendly benefits including paid parental leave, fertility coverage, adoption assistance, and marriage counseling
• Tailored training resources including free LinkedIn learning courses
• Volunteer time off and employee-driven matching grants
• Tuition reimbursement programs

Click here to learn more about our company and culture.

CHG Healthcare values a diverse and inclusive workforce. Interested in this role but not a perfect fit? Apply anyway.

We welcome applicants of any race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status and individuals with disabilities as an Affirmative Action/Equal Opportunity Employer. We are an at-will employer.

What makes CHG Different?

ManTech seeks a motivated, career and customer-oriented **Desktop Support Services Help Desk Lead** to join our team in **Washington, DC.** This is a hybrid position with 4 days onsite and 1 day remote.
The **Desktop Support Services Help Desk Lead** oversees the help desk operations and support under the task order, ensuring proper integration, efficient operations, coordination, maintained urgency, and execution of activities to support help desk operations and services to the DHS customers. This position will work closely with the customer stakeholders, project managers, and other team members to ensure efficient and effective support assisting to deconflict resource allocation issues providing efficient help desk support and services to the enterprise. Review and provide recommendations for processes continuous improvement.
**Responsibilities include but are not limited to:**
+ Maintain high performance levels for service-related processes, and implementing improvement activities wherever necessary
+ Provide guidance, leadership and oversight for services and support optimizing help desk activities to rapidly and effectively respond to and resolve critical incidents, coordinating with resolution parties, and establishing effective communication between stakeholders
+ Identify, investigate, and analyze processes and activities, leading and mentoring team members to continuously improve help desk services and processes
+ Work closely with other teams and stakeholders to maintain focus on key requirements and support to DHS customers
+ Take accountability for help desk operations performance, meeting customer expectations, and driving future improvements focusing on critical issues and driving teams to meet or exceed requirements
+ Maintain focus on metrics, review and track ticket processes working closely with functional leads ensuring effective tracking, actions, and efficient closure of tickets
**Minimum Qualifications:**
+ Bachelor of Science (BS) degree.
+ 10+ years of relevant experience in service desk or program management.
+ 4+ years of hands-on leadership experience in service desk support and operations.
+ One of the following certifications is required: ITIL Certification, Security+, PMP Certification
**Preferred Qualifications:**
+ Help Desk Institute (HDI) certification
+ Familiarity with Agile methodologies
+ Experience with ServiceNow, JIRA, and MS Office suite (beyond Excel/PowerPoint)
+ Prior or current experience working with or supporting the Department of Homeland Security (DHS)
**Clearance Requirements:**
+ Active Secret with eligibility for Top Secret
+ Must be able to pass DHS suitability
**Physical Requirements:**
+ The person in this position must be able to remain in a stationary position 50% of the time. Occasionally move about inside the office to access file cabinets, office machinery, or to communicate with co-workers, management, and customers, via email, phone, and or virtual communication, which may involve delivering presentations
+ Ability to travel to DHS locations within CONUS and OCONUS as required
ManTech International Corporation, as well as its subsidiaries proactively fulfills its role as an equal opportunity employer. We do not discriminate against any employee or applicant for employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
If you are a qualified individual with a disability and require a reasonable accommodation to apply for a position with ManTech through its online applicant system, please email us at and provide your name and contact information.

Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can build a career --- a place to expect more opportunities. If you are focused on results, dedicated to quality, strength and integrity, and possess the drive to succeed, then we are your employer of choice.
Regions is dedicated to taking appropriate steps to safeguard and protect private and personally identifiable information you submit. The information that you submit will be collected and reviewed by associates, consultants, and vendors of Regions in order to evaluate your qualifications and experience for job opportunities and will not be used for marketing purposes, sold, or shared outside of Regions unless required by law. Such information will be stored in accordance with regulatory requirements and in conjunction with Regions' Retention Schedule for a minimum of three years. You may review, modify, or update your information by visiting and logging into the careers section of the system.
**Job Description:**
At Regions, the Desktop Services Consultant utilizes extensive technical knowledge to partner with company objectives and translate functional requirements into design and system architecture solutions. This position fulfills the role of desktop architecture design and development and includes all related new and existing technology as subject matter expert.
**Primary Responsibilities**
+ Manages a fleet of printers, workstations, and servers
+ Oversees the development, quality assurance, and pilot and production implementations of applications, Operating Systems, and patches for both the corporate and branch environments
+ Designs technical solutions that translate functional requirements into design and system architecture solutions
+ Evaluates emerging technologies to ensure technical solutions are compatible with company's business needs and strategic objectives
This position is exempt from timekeeping requirements under the Fair Labor Standards Act and is not eligible for overtime pay.
**Requirements**
+ Bachelor's degree in a related field and four (4) years of Information Technology experience
+ OR High School Diploma/GED and eight (8) years of Information Technology experience
+ Extensive architecture experience and/or familiarity with Microsoft Operating systems, Visual Basic and PowerShell languages, Batch, System Center Configuration Manager (SCCM), Active Directory, MS, Structure Query Language (SQL), and Imaging and Virtual Desktop Infrastructure (VDI) solutions
**Preferences**
+ A+ Certification and/or Microsoft Certified Systems Engineer (MCSE)
**Skills and Competencies**
+ Ability to collaborate on cross-team and cross product technical issues
+ Ability to enhance the technical expertise of peers through team content development
+ Ability to learn additional systems as needed
+ Advanced analytical/problem-solving abilities
+ Excellent interpersonal skills
+ Motivated self-starter and able to work under minimal supervision
+ Experience with Microsoft Intune Policies and Configurations
+ Experience with Microsoft Intune App deployments
+ Ability to troubleshoot Intune configuration issues on IOS and Android
+ Experience with MAC OS
This position is currently offsite; however associate must be within a reasonable driving distance to Birmingham AL, Atlanta GA, or Charlotte NC. Associates will work from their home primarily. They may be expected to go on site for meetings or other events as needed
**Position Type**
Full time
**Compensation Details**
Pay ranges are job specific and are provided as a point-of-market reference for compensation decisions. Other factors which directly impact pay for individual associates include: experience, skills, knowledge, contribution, job location and, most importantly, performance in the job role. As these factors vary by individuals, pay will also vary among individual associates within the same job.
The target information listed below is based on the Metropolitan Statistical Area Market Range for where the position is located and level of the position.
**Job Range Target:**
**_Minimum:_**
$63,168.60 USD
**_Median:_**
$83,390.00 USD
**Incentive Pay Plans:**
This job is not incentive eligible.
**Benefits Information**
Regions offers a benefits package that is flexible, comprehensive and recognizes that "one size does not fit all" for benefits-eligible associates. ( Listed below is a synopsis of the benefits offered by Regions for informational purposes, which is not intended to be a complete summary of plan terms and conditions.
+ Paid Vacation/Sick Time
+ 401K with Company Match
+ Medical, Dental and Vision Benefits
+ Disability Benefits
+ Health Savings Account
+ Flexible Spending Account
+ Life Insurance
+ Parental Leave
+ Employee Assistance Program
+ Associate Volunteer Program
Please note, benefits and plans may be changed, amended, or terminated with respect to all or any class of associate at any time. To learn more about Regions' benefits, please click or copy the link below to your browser.
Details**
Riverchase Operations Center
**Location:**
Hoover, Alabama
Equal Opportunity Employer/including Disabled/Veterans
Job applications at Regions are accepted electronically through our career site for a minimum of five business days from the date of posting. Job postings for higher-volume positions may remain active for longer than the minimum period due to business need and may be closed at any time thereafter at the discretion of the company.

Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can build a career --- a place to expect more opportunities. If you are focused on results, dedicated to quality, strength and integrity, and possess the drive to succeed, then we are your employer of choice.
Regions is dedicated to taking appropriate steps to safeguard and protect private and personally identifiable information you submit. The information that you submit will be collected and reviewed by associates, consultants, and vendors of Regions in order to evaluate your qualifications and experience for job opportunities and will not be used for marketing purposes, sold, or shared outside of Regions unless required by law. Such information will be stored in accordance with regulatory requirements and in conjunction with Regions' Retention Schedule for a minimum of three years. You may review, modify, or update your information by visiting and logging into the careers section of the system.
**Job Description:**
At Regions, the Desktop Services Consultant utilizes extensive technical knowledge to partner with company objectives and translate functional requirements into design and system architecture solutions. This position fulfills the role of desktop architecture design and development and includes all related new and existing technology as subject matter expert.
**Primary Responsibilities**
+ Manages a fleet of printers, workstations, and servers
+ Oversees the development, quality assurance, and pilot and production implementations of applications, Operating Systems, and patches for both the corporate and branch environments
+ Designs technical solutions that translate functional requirements into design and system architecture solutions
+ Evaluates emerging technologies to ensure technical solutions are compatible with company's business needs and strategic objectives
This position is exempt from timekeeping requirements under the Fair Labor Standards Act and is not eligible for overtime pay.
**Requirements**
+ Bachelor's degree in a related field and four (4) years of Information Technology experience
+ OR High School Diploma/GED and eight (8) years of Information Technology experience
+ Extensive architecture experience and/or familiarity with Microsoft Operating systems, Visual Basic and PowerShell languages, Batch, System Center Configuration Manager (SCCM), Active Directory, MS, Structure Query Language (SQL), and Imaging and Virtual Desktop Infrastructure (VDI) solutions
**Preferences**
+ A+ Certification and/or Microsoft Certified Systems Engineer (MCSE)
**Skills and Competencies**
+ Ability to collaborate on cross-team and cross product technical issues
+ Ability to enhance the technical expertise of peers through team content development
+ Ability to learn additional systems as needed
+ Advanced analytical/problem-solving abilities
+ Excellent interpersonal skills
+ Motivated self-starter and able to work under minimal supervision
+ Experience with Microsoft Intune Policies and Configurations
+ Experience with Microsoft Intune App deployments
+ Ability to troubleshoot Intune configuration issues on IOS and Android
+ Experience with MAC OS
This position is currently offsite; however associate must be within a reasonable driving distance to Birmingham AL, Atlanta GA, or Charlotte NC. Associates will work from their home primarily. They may be expected to go on site for meetings or other events as needed
**Position Type**
Full time
**Compensation Details**
Pay ranges are job specific and are provided as a point-of-market reference for compensation decisions. Other factors which directly impact pay for individual associates include: experience, skills, knowledge, contribution, job location and, most importantly, performance in the job role. As these factors vary by individuals, pay will also vary among individual associates within the same job.
The target information listed below is based on the Metropolitan Statistical Area Market Range for where the position is located and level of the position.
**Job Range Target:**
**_Minimum:_**
$63,168.60 USD
**_Median:_**
$83,390.00 USD
**Incentive Pay Plans:**
This job is not incentive eligible.
**Benefits Information**
Regions offers a benefits package that is flexible, comprehensive and recognizes that "one size does not fit all" for benefits-eligible associates. ( Listed below is a synopsis of the benefits offered by Regions for informational purposes, which is not intended to be a complete summary of plan terms and conditions.
+ Paid Vacation/Sick Time
+ 401K with Company Match
+ Medical, Dental and Vision Benefits
+ Disability Benefits
+ Health Savings Account
+ Flexible Spending Account
+ Life Insurance
+ Parental Leave
+ Employee Assistance Program
+ Associate Volunteer Program
Please note, benefits and plans may be changed, amended, or terminated with respect to all or any class of associate at any time. To learn more about Regions' benefits, please click or copy the link below to your browser.
Details**
Riverchase Operations Center
**Location:**
Hoover, Alabama
Equal Opportunity Employer/including Disabled/Veterans
Job applications at Regions are accepted electronically through our career site for a minimum of five business days from the date of posting. Job postings for higher-volume positions may remain active for longer than the minimum period due to business need and may be closed at any time thereafter at the discretion of the company.

Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can build a career --- a place to expect more opportunities. If you are focused on results, dedicated to quality, strength and integrity, and possess the drive to succeed, then we are your employer of choice.
Regions is dedicated to taking appropriate steps to safeguard and protect private and personally identifiable information you submit. The information that you submit will be collected and reviewed by associates, consultants, and vendors of Regions in order to evaluate your qualifications and experience for job opportunities and will not be used for marketing purposes, sold, or shared outside of Regions unless required by law. Such information will be stored in accordance with regulatory requirements and in conjunction with Regions' Retention Schedule for a minimum of three years. You may review, modify, or update your information by visiting and logging into the careers section of the system.
**Job Description:**
At Regions, the Desktop Services Consultant utilizes extensive technical knowledge to partner with company objectives and translate functional requirements into design and system architecture solutions. This position fulfills the role of desktop architecture design and development and includes all related new and existing technology as subject matter expert.
**Primary Responsibilities**
+ Manages a fleet of printers, workstations, and servers
+ Oversees the development, quality assurance, and pilot and production implementations of applications, Operating Systems, and patches for both the corporate and branch environments
+ Designs technical solutions that translate functional requirements into design and system architecture solutions
+ Evaluates emerging technologies to ensure technical solutions are compatible with company's business needs and strategic objectives
This position is exempt from timekeeping requirements under the Fair Labor Standards Act and is not eligible for overtime pay.
**Requirements**
+ Bachelor's degree in a related field and four (4) years of Information Technology experience
+ OR High School Diploma/GED and eight (8) years of Information Technology experience
+ Extensive architecture experience and/or familiarity with Microsoft Operating systems, Visual Basic and PowerShell languages, Batch, System Center Configuration Manager (SCCM), Active Directory, MS, Structure Query Language (SQL), and Imaging and Virtual Desktop Infrastructure (VDI) solutions
**Preferences**
+ A+ Certification and/or Microsoft Certified Systems Engineer (MCSE)
**Skills and Competencies**
+ Ability to collaborate on cross-team and cross product technical issues
+ Ability to enhance the technical expertise of peers through team content development
+ Ability to learn additional systems as needed
+ Advanced analytical/problem-solving abilities
+ Excellent interpersonal skills
+ Motivated self-starter and able to work under minimal supervision
+ Experience with Microsoft Intune Policies and Configurations
+ Experience with Microsoft Intune App deployments
+ Ability to troubleshoot Intune configuration issues on IOS and Android
+ Experience with MAC OS
This position is currently offsite; however associate must be within a reasonable driving distance to Birmingham AL, Atlanta GA, or Charlotte NC. Associates will work from their home primarily. They may be expected to go on site for meetings or other events as needed
**Position Type**
Full time
**Compensation Details**
Pay ranges are job specific and are provided as a point-of-market reference for compensation decisions. Other factors which directly impact pay for individual associates include: experience, skills, knowledge, contribution, job location and, most importantly, performance in the job role. As these factors vary by individuals, pay will also vary among individual associates within the same job.
The target information listed below is based on the Metropolitan Statistical Area Market Range for where the position is located and level of the position.
**Job Range Target:**
**_Minimum:_**
$63,168.60 USD
**_Median:_**
$83,390.00 USD
**Incentive Pay Plans:**
This job is not incentive eligible.
**Benefits Information**
Regions offers a benefits package that is flexible, comprehensive and recognizes that "one size does not fit all" for benefits-eligible associates. ( Listed below is a synopsis of the benefits offered by Regions for informational purposes, which is not intended to be a complete summary of plan terms and conditions.
+ Paid Vacation/Sick Time
+ 401K with Company Match
+ Medical, Dental and Vision Benefits
+ Disability Benefits
+ Health Savings Account
+ Flexible Spending Account
+ Life Insurance
+ Parental Leave
+ Employee Assistance Program
+ Associate Volunteer Program
Please note, benefits and plans may be changed, amended, or terminated with respect to all or any class of associate at any time. To learn more about Regions' benefits, please click or copy the link below to your browser.
Details**
Riverchase Operations Center
**Location:**
Hoover, Alabama
Equal Opportunity Employer/including Disabled/Veterans
Job applications at Regions are accepted electronically through our career site for a minimum of five business days from the date of posting. Job postings for higher-volume positions may remain active for longer than the minimum period due to business need and may be closed at any time thereafter at the discretion of the company.

At MVP Health Care, we're on a mission to create a healthier future for everyone - which requires innovative thinking and continuous improvement. To achieve this, we're looking for a **Desktop Support Services Intern** to join **#TeamMVP** . This is an excellent opportunity for a motivated individual to gain hands-on experience in IT support and troubleshooting.
**What's in it for you:**
+ Growth opportunities to uplevel your career
+ A people-centric culture embracing and celebrating diverse perspectives, backgrounds, and experiences within our team
+ Competitive compensation and comprehensive benefits focused on well-being
+ An opportunity to shape the future of health care by joining a team recognized as a **Best Place to Work** for and one of the **Best Companies to Work For in New York**
**Qualifications you'll bring:**
+ Must be enrolled in a Computer Science, Information Systems, or a technically equivalent undergraduate degree program or equivalent military experience.
+ Basic hardware
+ Windows 1011
+ Office365
+ Software skills
+ Troubleshooting skills.
+ Ability to multi-task and work within time constraints.
+ Ability to work collaboratively.
+ Critical thinking
+ Problem-solving skills.
+ Curiosity to foster innovation and pave the way for growth
+ Humility to play as a team
+ Commitment to being the difference for our customers in every interaction
**Your key responsibilities:**
+ Installation and maintenance of personal computers and including all peripheral equipment.
+ Installation and configuration of personal computers and printers (network and desktop).
+ Diagnosing computer and network problems on-site or by assisting help desk staff with user telephone consultations.
+ Upgrading of computers and peripheral equipment.
+ Receipt and distribution of new computer equipment.
+ Tests new operating systems and software titles for interoperability and functionality with existing systems and software.
+ Good knowledge of modern personal computers and local area networks.
+ Good knowledge of installation procedures relating to personal computers, local area networks, peripheral equipment and software.
+ Ability to install office computer systems.
+ Ability to work with remote users with different remote tools.
+ May perform other related duties as required.
+ Contribute to our humble pursuit of excellence by performing various responsibilities that may arise, reflecting our collective goal of enhancing healthcare delivery and being the difference for the customer.
**Where you'll be:**
Onsite; Schenectady, NY
**Pay Transparency**
MVP Health Care is committed to providing competitive employee compensation and benefits packages. The base pay range provided for this role reflects our good faith compensation estimate at the time of posting. MVP adheres to pay transparency nondiscrimination principles. Specific employment offers and associated compensation will be extended individually based on several factors, including but not limited to geographic location; relevant experience, education, and training; and the nature of and demand for the role.
We do not request current or historical salary information from candidates.
**MVP's Inclusion Statement**
At MVP Health Care, we believe creating healthier communities begins with nurturing a healthy workplace. As an organization, we strive to create space for individuals from diverse backgrounds and all walks of life to have a voice and thrive. Our shared curiosity and connectedness make us stronger, and our unique perspectives are catalysts for creativity and collaboration.
MVP is an equal opportunity employer and recruits, employs, trains, compensates, and promotes without discrimination based on race, color, creed, national origin, citizenship, ethnicity, ancestry, sex, gender identity, gender expression, religion, age, marital status, personal appearance, sexual orientation, family responsibilities, familial status, physical or mental disability, handicapping condition, medical condition, pregnancy status, predisposing genetic characteristics or information, domestic violence victim status, political affiliation, military or veteran status, Vietnam-era or special disabled Veteran or other legally protected classifications.
To support a safe, drug-free workplace, pre-employment criminal background checks and drug testing are part of our hiring process. If you require accommodations during the application process due to a disability, please contact our Talent team at .
**Job Details**
**Pay Type** **Hourly**
**Hiring Min Rate** **18 USD**
**Hiring Max Rate** **18 USD**

We have an outstanding Contract position for anIT Desktop / Field Services Technicianto join a leading Company located inLaurel, MD.
Pay Range: $30 - $37
**US Citizenship is required.**
**Work location 100% onsite in Laurel, MD***
**Candidate must have the ability to obtain and maintain a Secret Security Clearance.**
Please click on this link if you have any questions on how to obtain a clearance : are seeking an IT Field Services Technician to help us support the information technology needs of the nation's leading university-affiliated research center. You will be working with engineers, scientists, and business professionals who are addressing critical challenges of our nation. We ranked as one of Computerworld's Top Places to Work in IT for the past five years and want to add bright, dedicated, hardworking technicians to our group.
Responsibilities :
+ Your primary responsibility will be to provide onsite IT support services for customers including incident response, delivery, and system set-up of new & repaired computers, along with the installation of additional hardware, software, and peripherals and drive company vehicles as necessary
+ You will work primarily on Microsoft Windows, Macintosh, and Linux systems
+ You will research, analyze, diagnose, and resolve issues with customer systems including computer hardware & software, peripheral equipment, and networks using documented processes where available and best practices where not
+ Perform computer imaging, including software & hardware validation and pre-delivery testing
+ You will record and create documentation and assist in other teams' areas as needed
+ You will perform other duties, as needed
Basic Hiring Criteria:
+ Possess a Bachelor's degree or at least 5+ years of recent IT related work experience
+ Must have at least 5 years Tier 2 IT Technical support experience
+ Must be able to obtain Secret level security clearance. If selected, you will be subject to a government security clearance investigation and must meet the requirements for access to classified information.
+ Eligibility requirements include U.S. citizenship.
+ Must have a Valid Driver's license (MVR check required)
+ Must be able to work 100% onsite in Laurel, MD
Desired Qualifications:
+ Have the ability to troubleshoot and resolve technical problems for clients; to independently resolve widely varying problems using current job knowledge and using research and external resources;
+ Have hardware, software and networking troubleshooting experience -- hardware experience must include desktops, laptops, mobile devices and printers; software experience includes Windows and Microsoft Office; networking experience to include understanding TCP/IP and DNS, Active Directory and Exchange
+ Are an excellent communicator, are highly motivated and have excellent customer services skills with the ability to interface with all levels of staff;
+ Are willing and able to support operations and work necessary hours to complete critical work and/or troubleshooting and work in a call center environment that requires sitting for extended periods of time and troubleshoot problems over the phone during the assigned work hours;
+ Possess a Bachelor's degree in an IT-related field.
+ Have 2+ years' experience in a call center environment and using system management tools such as Symantec Ghost Solution Suite.
+ Have software experience with Desktop remote control tools and Windows 10, Macintosh, and iOS.
+ Possess any of the following certifications: ITIL, A+, Microsoft Certified Professional (MCP), Microsoft Certified Systems.
+ Engineer for Windows (MCSE), Apple Certified Macintosh Technician (ACMT), HDI Support Analyst.
VEVRAA Federal Contractor / Request Priority Protected Veteran Referrals / Equal Opportunity Employer / Veterans / Disabled
To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
+ The California Fair Chance Act
+ Los Angeles City Fair Chance Ordinance
+ Los Angeles County Fair Chance Ordinance for Employers
+ San Francisco Fair Chance Ordinance

Description
We're looking for a skilled and service-oriented IT Support Specialist with 2+ years of experience, particularly in Mac troubleshooting and support. This fully onsite role supports a cutting-edge research environment, working closely with scientists, PhDs, and lab technicians.
Key Highlights:
+ Mac-first environment: 75% of support is Mac-based-candidates must be confident in diagnosing, resolving, and maintaining Mac systems.
+ Hardware & software support: Includes laptops, desktops, printers, and mobile devices (Mac and PC).
+ Tool migration: Assist with the transition from Google Workspace/Slack/Zoom to Microsoft 365/Teams/OneDrive.
+ Device management: Experience with Microsoft Intune and Windows Autopilot is a plus.
+ User-facing role: Strong communication skills and a helpful, professional attitude are essential.
This is a great opportunity for someone who thrives in a hands-on, collaborative environment and is eager to grow within a forward-thinking organization.
Requirements
Qualifications:
- Experience Required:
o 2+ years of IT Help Desk/Desktop Support experience.
o Hands-on experience in Mac and PC troubleshooting, hardware diagnostics, and end-user IT support.Technical Skills:
o Proficiency in Microsoft Office 365 administration, including OneDrive, Teams, and device integration.
o Working knowledge of Microsoft Intune and Windows Autopilot.
o Familiarity with basic ticketing systems and escalation protocols.
- Soft Skills:
o Polished and professional demeanor with strong interpersonal communication skills.
o Patient, polite, proactive, and service-oriented attitude - "I'm here to support you" style of work.
o Ability to build trust and maintain positive relationships with highly educated researchers and executives in a biotech setting.
- Preferred:
o Resilience and eagerness to learn onsite processes (biotech experience is not required; training provided).
o Ideally located in the Peninsula/South Bay area to accommodate possible travel to Sunnyvale
Technology Doesn't Change the World, People Do.®
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ( and get 1-tap apply, notifications of AI-matched jobs, and much more.
Robert Half will consider qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use ( .

ASRC Federal is a leading government contractor furthering missions in space, public health and defense. As an Alaska Native owned corporation, our work helps secure an enduring future for our shareholders. Join our team and discover why we are a top veteran employer and Certified Great Place to Work
ASRC Federal Data Networks Corporation (DNC) is seeking **Operations Support Help Desk** staff for positions supporting the NOAA Office of Space Commerce, Space Operations Division, TraCSS Operations Branch in Boulder CO. The candidate will join a team staffing the TraCSS operations center performing monitoring and analysis of space traffic products and computational processes. The Help Desk will respond to and document issues and follow through with escalation and responses to users. The operations center will be staffed 24/7 so the candidate should expect shift work.
**Background Summary:**
The National Oceanic and Atmospheric Administration (NOAA), Office of Space Commerce (OSC), is developing the Traffic Coordination System for Space (TraCSS) to fulfill Space Policy Directive 3 (SPD-3). SPD-3 instructed relevant US government agencies to begin re-assigning many aspects of space traffic management (STM) and space traffic coordination (STC) serving non-military US space operators. NOAA OSC, under the US Department of Commerce (DOC),was identified to lead many of these efforts as part of a 'whole of government' approach.
TraCSS is the Office of Space Commerce's cloud-based enterprise solution for ingesting, archiving, processing, and disseminating Space Situational Awareness (SSA) data and products. It will provide conjunction analysis and warning services to commercial satellite owner/operators to foster economic growth and technological advancement of the US commercial space industry. The system will store data from the Department of Defense (DoD), NOAA, commercial SSA data providers, commercial and civil satellite Owner/Operators (O/O), and select international civil partners. The TraCSS system will operate 24 hours per day, 7 days a week.
**Responsibilities:**
+ Respond, as required, to operational issues relating to space traffic coordination, and to technical issues associated with the OSC Operations Center or TraCSS to ensure the safety and stability of the space operating environment.
+ Support TraCSS users in troubleshooting technical problems interfacing with the system during operations.
+ Monitor TraCSS operational communication lines including phone, email, and messaging for user requests for support.
+ Submit and review tickets documenting any user request or issues.
+ Facilitate escalation of tickets or problems to the appropriates groups for response or resolution. Groups include: Operations Support Orbit Analyst and Data Monitors, Engineering, Outreach support, IT support, System Integrator contractors, Presentation Layer contractors, and various other partners.
+ Draft and deliver TraCSS status notifications to users.
**Required Qualifications:**
+ B.S. Degree in Engineering, Physics/Astronomy, Computer Science, or related field and 0-2 years of experience related to flight dynamics, orbital mechanics
+ A.S. Degree in Engineering, Physics/Astronomy, Computer Science, or related field; 2-4 years of experience related to flight dynamics, orbital mechanics
+ Ability to work independently, problem solve, and manage multiple priorities in a fast-paced environment.
+ Use of Jira, Jira Service Management, Confluence, Bitbucket and other Atlassian platform tools.
+ Advanced use of Google Workspace and Microsoft tools; Excel, Visio, PowerPoint, Access.
**Highly Desired Qualifications:**
+ Experience working in support of a U.S. government institution.
+ Experience performing shift work
+ Current DoD, DOC, NOAA, or NASA authorization to work (badge).
+ Knowledge of space domain awareness, space situational awareness (SSA), space traffic coordination (STC), or space traffic management (STM) related topics.
+ Examples of desired knowledge and skill sets may include, but are not limited to: orbital mechanics, astrodynamics, common analytical methodologies utilized in SSA/STC/STM, satellite operations, conjunction analysis, and data management.
**Work Environment and Physical Demands:**
+ Work in a typical onsite government office building full time with situational telework approved as needed.
+ Operations Center support personnel will be required to support 24/7 operations, 365 days/year and consequently be required to support shift work. Shift schedules have not been finalized.
+ Occasional deadlines or operational conditions may require non-standard/longer hours or additional onsite support.
+ Infrequent travel required.
+ Place of performance will be the NOAA Facility located on the DOC David Skaggs Research Center in Boulder CO.
We invest in the lives of our employees, both in and out of the workplace, by providing competitive pay and benefits packages. Benefits offered may include health care, dental, vision, life insurance; 401(k); education assistance; paid time off including PTO, holidays, and any other paid leave required by law.
**_EEO Statement_**
_ASRC Federal and its Subsidiaries are Equal Opportunity employers. All qualified applicants will receive consideration for employment without regard to race, gender, color, age, sexual orientation, gender identification, national origin, religion, marital status, ancestry, citizenship, disability, protected veteran status, or any other factor prohibited by applicable law._
**Job Details**
**Job Family** **Engineering & Support Services**
**Job Function** **Aerospace Engineering**
**Pay Type** **Salary**
**Hiring Min Rate** **45,000 USD**
**Hiring Max Rate** **65,000 USD**