2,637 Desktop Support Technician jobs in the United States
Engineering Technical - Desktop Support Technician Desktop Support Technician
Posted 14 days ago
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Job Description
Job Description: MAX BILL RATE: ***/hour
Must be located in the greater NY/NJ area, will need to travel into customer HQ on 5th Avenue in NYC for in person meetings and support with IT weekly. Must be able to support Pacific/West Coast hours virtually on some days.
MUST be able to come into the office M-Th 9AM to 6PM and Fridays be able to work virtually and cover their West Coast stores and work 11AM to 8PM on Fridays.
Note they are asking this time for someone who can read, write, and speak Spanish in addition to English. Need candidates who can communicate with their IT team in Spanish and be able to read the documents/instructions/materials that are mostly all in Spanish.
Onsite Address: 500 5th Ave, Ste 400
New York, NY 10110
Requirements:
1. Technical Skills:
- Proficiency in hardware, software, and networking
• Device types: Bluebird, Zebra, iOS
• ***
• Toshiba
- Experience with operating systems:
• Remedy
• Zabbix
• Maquetador - DAM
• Device Lifecycle: CMDB and Remedy Asset Manager
• Power BI
- Knowledge of common software applications (MS Office, Google Workspace).
2. Problem-Solving Skills:
- Strong analytical and troubleshooting abilities.
- Ability to diagnose and resolve technical issues efficiently.
- Experience in providing technical support and customer service.
3. Communication Skills:
- Ability to read, write and speak in Spanish.
- Excellent verbal and written communication skills.
- Ability to explain technical concepts to non-technical users.
- Strong listening skills to understand and address user concerns.
4. Time Management:
- Ability to prioritize tasks and manage time effectively.
- Experience in handling multiple support requests simultaneously.
5. Team Collaboration:
- Ability to work independently and as part of a team.
- Experience in collaborating with other IT professionals and departments.
6. Documentation Skills:
- Proficiency in maintaining detailed records of support activities and solutions.
- Ability to create user guides and documentation such as a FAQ.
7. Expectations:
- Filter and assign new tickets daily from dashboard
- Update each ticket, new and aged, with notes of daily progress until closure or ticket transfer
- Decrease number of aged tickets while simultaneously working new tickets
- Proactive collaboration using Teams channels among colleagues to advance ticket closure
- Consistent daily follow up with stores to drive ticket closure
PURPOSE:
To assist in daily tasks of the IT Department. Mainly store's handheld devices.
KEY RESPONSIBILITIES:
• Assets management:
• Configuration of store's handheld devices: PDAs, iPods, iPads, etc.
• Reception and evaluation of inbound packages.
• Maintain inventory status updated (CMDB).
• Maintain a healthy stock of repaired devices by processing RMAs in a timely manner.
• Provide technical support to our stores (this may be in person, over the phone or MS Teams)
• Walk store staff through steps to help them resolve technical problems.
• Responding in a timely manner to incidents and requests. Mainly for handheld devices.
• Prioritize and manage many open cases at one time.
EXPERIENCE AND QUALIFICATIONS:
• Previous experience in IT Support Helpdesk (preferred but not required).
• Experience with Microsoft OS W10 and MS Office 365 Suite (preferred but not required).
• Experience with iOS and Android OSto San Francisco and Las Vegas).
SKILLS AND ATTITUDES:
• IT knowledge.
• Able to work autonomously with high levels of initiative.
• Fluent in English (knowledge of Spanish Language is a plus).
• Good communication and interpersonal skills.
• Highly organized and prioritization skills.
• Ability to work in a fast-paced environment under pressure.
• Strong customer service ethos.
• Excellent organizational skills.
OTHER
Must have their own laptop/desktop
Comments for Suppliers: MAX BILL RATE: ***/hour
Please read all details in Job Description.
Desktop Support Technician
Posted 1 day ago
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Job Description
Wilson Sonsini is the premier legal advisor to technology, life sciences, and other growth enterprises worldwide. We represent companies at every stage of development, from entrepreneurial start-ups to multibillion-dollar global corporations, as well as the venture firms, private equity firms, and investment banks that finance and advise them. The firm has approximately 1,100 attorneys in 17 offices: 13 in the U.S., two in China, and two in Europe. Our broad spectrum of practices and entrepreneurial spirit allow our staff exceptional opportunities for professional achievement and career growth.
Position Summary
Wilson Sonsini Goodrich & Rosati seeks a customer-focused Deskside Support Technician to join our team. We advise the world's most innovative companies and are committed to internal excellence that matches our clients' spirit. The Deskside Support Technician will provide essential, hands-on technical support to our attorneys and professional staff, ensuring they receive efficient and effective resolutions for all hardware and software issues. This role is critical in maintaining the productivity and technological effectiveness of our team members, directly contributing to the seamless operation of our legal and business services.
Main Duties and Responsibilities
- Field incoming support requests from end-users via telephone, email, and the service desk system (e.g., ServiceNow) in a courteous and timely manner.
- Provide on-site and remote support to end-users for network, hardware, and application issues.
- Perform hands-on fixes at the desktop level, including imaging, configuring, and deploying systems, installing and upgrading software, installing hardware, and managing data backup and restore operations.
- Manage the daily setup and support for conference rooms, including audio-visual (AV) equipment and video conferencing systems like Zoom and Microsoft Teams.
- Perform preventative maintenance, including checking and cleaning of workstations, printers, and peripherals.
- Conduct post-resolution follow-ups to ensure issues are fully resolved and users are satisfied.
- Assist in maintaining, controlling, and documenting all IT hardware inventory.
- Perform setup, breakdown, and professional cable management of user workstations.
- Participate in identifying and researching firm hardware needs and play an integral role in the successful implementation of firm-wide IT initiatives.
- A minimum of two plus years of hardware and software support experience in a fast-paced, networked environment. Prior experience in a law firm is a significant plus.
- Technical Proficiency:
- Knowledge of basic computer hardware, including PC and Apple products, and experience with mobile devices (Android, iPhones, iPads).
- Experience with current laptop/desktop operating systems, including Windows and macOS.
- Proficiency in Microsoft Office / Microsoft 365 applications and strong documentation skills.
- Familiarity with legal-specific applications such as document management systems (e.g., NetDocuments) is highly desirable.
- Knowledge of best practices regarding IT security and the ability to handle confidential information with discretion.
- Professional Attributes:
- Proven ability to communicate technical information effectively to non-technical personnel.
- Strong analytical and problem-solving abilities.
- Exceptional customer service skills and a professional demeanor.
- Highly self-motivated, directed, with keen attention to detail and organizational skills.
- Ability to work effectively both in a team and individually to prioritize and execute tasks.
- Willingness and ability to travel as needed to support litigation cases, trials, or to provide coverage for other firm offices.
- Certifications: A+ Certification is preferred; other industry certifications such as ITIL Foundations are a plus.
The compensation for this position may include overtime and a discretionary year-end merit bonus based on performance. We offer a highly competitive salary and benefits package.
Benefits information can be found here. Equal Opportunity Employer (EOE).
Desktop Support Technician
Posted 1 day ago
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Job Description
LOCATION: Buffalo, NY
DURATION: 6+ month contract to hire
RATE RANGE: $31-35/hour
SUMMARY
Our client is currently seeking a highly technical Desktop Support Technician to join our team onsite in Sparks, Nevada. The IT Services position within the IT Operations team will be on the front lines of their IT systems support. As the face of IT, the Desktop Support Technician must have strong technical troubleshooting abilities, excellent communication skills and be willing to interface with a combination of both technical and non-technical departments. The primary task of this position will be to troubleshoot and resolve endpoint issues, install and support the systems, and assist with the day-to-day operations for Tesla's global IT infrastructure to provide for the growth of Tesla's initiatives.
Responsibilities
- Excellent customer service skills, strong attention to details with excellent follow up
- Provide onsite and remote support for the organization.
- Responsible for troubleshooting and resolution of computer and mobile device hardware and software issues, telephony, printers, and networking
- Work with Backups, Active Directory, Exchange, Azure, and Windows server environments
- Work with ECM, Imaging, packaging, scripting - Python or PowerShell
- Work with enterprise remote imaging and administrative tools including SCCM, JAMF, Intune
- Maintain and work with wireless technologies, LAN, VPN, DSL
- Create, edit, and improve technical articles and other procedures for systems at Tesl
- Work with the team lead, elevated set of permissions to address more challenging work within Active Directory, Office 365, and software licensing
- Perform in compliance with policy guidelines and within time frames as defined in the team's SLAs and/or project requirements
- Troubleshoot Windows 10 & 11, Mac OS, iOS & Android mobile operating systems
- Minimum of 4 years of experience with desktop support experience
- Minimum of 4 years of experience within a Windows and Mac environment, some Linux is preferred
- Degree in Information Technology, Computer Science, or equivalent experience
Desktop Support Technician
Posted 1 day ago
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Job Description
At CompucomStaffing , you're more than just a number. Our employee relationship managers support you throughout your engagement, providing career guidance and reemployment assistance.
Our client is currently seeking a qualified Desktop Support Technician to join their team onsite in West Chester, OH and provide end-user support.
Duties and Responsibilities:
- Repair, test, image, and clean PC's, laptop, monitors, printers, and other related hardware
- Maintain, analyze, and troubleshoot software and computer peripherals
- Ability to setup, configure, and add all hardware
- Experience with asset management
- Install, move, add, and change. Large IMAC events expected for client printer migration and PC refreshes
- Assure that all tickets requiring follow up work and / or calls receive appropriate attention
- Assist with installations, configurations, upgrades, patch, and other maintenance activities of server equipment
- Perform backup, recovery, and security procedures both planned or during emergency
- Follow established procedures to detect, diagnose, and accurately report outage of critical site applications
- Assist with diagnoses of network hardware and performance problems
- Perform approved installation, configuration, and maintenance of physical network
- Perform network system administration task both planned or during emergency
- Comfortable with face-to-face interactions as will be required to provide technical support to end users in-person at the customer site
- Back up and burn end user data
- Assist in developing and documenting improvements to current processes
- Assist other coworkers in resolution of end users' technical issues across the program
- Assist Site Leader in the execution of established processes and escalations
- Minimum 3 to 6+ years of experience supporting PC Hardware and software
- Experience working in enterprise environment
- Ability to handle multiple projects
- Uses a confident, positive attitude to deliver great customer experiences and to be invigorated by constant personal interaction
- High energy candidates are desired given fast-paced environment
- Deep understanding of diagnosing, troubleshooting, replacing PC / laptop hardware internal components
- Working experience or strong understanding of enterprise technologies (Office 365, Win10 Professional, imaging, and ticketing systems
- Having experience supporting applications related to engineering, manufacturing, and logistics is a plus
- Soft skills required
- Ability to work with strong personalities
- Understanding or work experience of server and network support within an enterprise to provide smart hands / feet support
- Must be dependable: both to get work done independently, and for attendance for availability to work scheduled hours
- Trusted to work proactively is a key attribute given limited site IT Leadership
- Energetic, professional, heads-down, social, and process driven personality works well in this environment
- Be physically able to lift up to 40lbs, bend, crawl, and lay in order to support customer computer systems
- Be able to be on feet and walk potentially a good portion of the day while visiting work area
Wage Range :
The rate for this position is between $18.00 - $26.40 per hour. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.
Benefits:
The Company offers a comprehensive benefit package that you can elect into including but not limited to the following benefits, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, life insurance, AD&D insurance, disability plans, Employee Assistance Program, paid holidays (up to 6 days annually), paid time off (minimum of 10 days annually), paid parental leave (minimum of 10 days annually), 401(k), FSA/HSA pre-tax benefits.
The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.
W2 only, no Corp to Corp. We are unable to sponsor H-1B visas at this time.
CompucomStaffing ™, a division of CompuCom® Systems, Inc., is an Equal Opportunity Employer. We provide IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit .
Desktop Support Technician
Posted 1 day ago
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Job Description
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a Desktop Support Technician to join our team in Los Angeles, California (US-CA), United States (US).
The Desktop Support Technician will be responsible for performing various managed client services for a strategic customer. These services include: IMAC, Break Fix, Desk Side Support, etc. This role combines strong technical skills with an emphasis on delivery high level of customer service.
**This role requires working onsite daily at our client's facility and requires employee to be fully vaccinated (flu and COVID) on or before start date, to the extent required by applicable law.
Role Responsibilities
- Working in a healthcare environment to migrate workstations, laptops and tablets from Windows 7 to Windows 10
- Installs, configures, validates, and troubleshoots desktops, printers, and associated peripherals.
- Installs, maintains and optimizes desktop/notebook configurations at customer sites.
- Diagnoses and resolves product performance problems.
- Performs maintenance and repair services
- Works under general direction, seeks assistance as needed.
- Completes work in accordance with accepted practices within field.
- Establishes approaches for completing assignments.
- Independently gathers information.
- Adjusts to multiple demands and shifting priorities; accepts responsibility for results of actions.
- Works with team to support achievement of project milestones and deliver on internal and/or external commitments.
- and configurations which may impact product performance.
- Instructs customers in the operation and maintenance of the system.
- 2+ years desktop/technical support experience
- A+ Certification
- Must have a proven customer service background
- Knowledgeable of Windows Operating System environment
- Must be able to comprehend and follow verbal and written technical instructions and scripts
- Good verbal and written communication skills
- Physically able to lift and move Enterprise and Client technology hardware in our customer environments
- Excellent interpersonal skills and ability to work collaboratively in a team environment
- Basic customer interaction skills
- Strong troubleshooting skills MAC Experience
- Printer repair Experience
- Previous networking experience
- PC Imaging experience
- Deployment Experience
- A driven, self starting individual
- A reliable personal vehicle
Where required by law, NTT DATA provides a reasonable range of compensation for specific roles. The starting pay range for this role is $26.68 - $1.39/hour. Actual compensation will depend on a number of factors, including the candidate's relevant experience, technical skills, and other qualifications.
This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and AD&D insurance, short and long term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally-required benefits.
#INDICS
About NTT DATA
NTT DATA is a 30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over 3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at
NTT DATA endeavors to make accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at . This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.
Desktop Support Technician
Posted 1 day ago
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Job Description
Job Description
One of Insight Global's customers is looking to onboard 2 Desktop Support Technicians to their team in Irvine, CA. They will have strong focus on imaging and deployment is ideal for someone who thrives in a fast-paced environment, values collaboration, and is passionate about delivering excellent customer service. They will perform system imaging and deployment using SCCM and other desktop support tools, provide technical support for Windows OS, VPN, and Active Directory (AD) environments, and manage and resolve support requests via ServiceNow. This is a 12 month contract and will be required to come onsite 5 days a week in Irvine, CA.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:
Skills and Requirements
3+ years of experience as a Desktop Support Technician or similar role
Strong experience with SCCM, imaging, and deployment processes.
Proficiency in Windows OS, VPN configuration, and Active Directory.
Familiarity with ServiceNow or similar ticketing systems.
Excellent communication and customer service skills.
Proven ability to work effectively in a team-oriented, "work hard, play hard" culture. null
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to
Desktop Support Technician
Posted 2 days ago
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Job Description
Pay Range: $20hr - $24hr Dealing with hardware and application support queries and issues reported to the support desk and escalated to the Desktop Support Engineers. Use diagnostic tools to troubleshoot problems associated with network connectivity and workstation hardware/software. Troubleshoot consumer replaceable hardware, BIOS, D.
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Desktop Support Technician
Posted 2 days ago
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Job Description
Job Description
Support the flow of inbound help desk tickets throughout a Windows 10/11 upgrade for a major state agency
Contribute to desktop upgrades/new set ups
Troubleshoot Office 365 and user access points
Work on a team of 9 other help desk resources to support long-term growth and maintenance of desktop lifecycle
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:
Skills and Requirements
3+ years of desktop support experience in Windows 10/11 both on existing devices and new upgrades
Experience with Office 365 troubleshooting
Experience solving tickets for issues spanning connectivity, onboarding/offboarding of new users, and configuration
Strong interpersonal skills with urgency to assist Experience as a conversational help desk resource
Public sector experience null
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to
Desktop Support Technician
Posted 2 days ago
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Job Description
Join to apply for the Desktop Support Technician role at Jobs via Dice
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Join to apply for the Desktop Support Technician role at Jobs via Dice
Dice is the leading career destination for tech experts at every stage of their careers. Our client, Pyramid Consulting, Inc., is seeking the following. Apply via Dice today!
Immediate need for a talented Desktop Support Technician. This is a 12+ months contract opportunity with long-term potential and is located in Bangor, ME (Onsite). Please review the job description below and contact me ASAP if you are interested.
Job ID: 25-77459
Pay Range: $22 - $23/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).
Key Requirements and Technology Experience:
- Key skills; Installation, Configuration, Troubleshooting
- Candidates should have 3-6 years experience supporting
- Tech should be able to lift up to confidently and safely 50 lbs. as well as be able to navigate between buildings and the production floor to support users.
- PC Hardware and software.
- Comfortability providing hands & feet support for Server and Network is a plus.
- Experience supporting mobile data plans, mobile networks, and devices is a plus.
- Maintains, analyzes, troubleshoots, and repairs computer systems, hardware, and computer peripherals.
- Documents, maintains, upgrades, or replaces hardware and software systems.
- Supports and maintains user account information including rights, security, and systems groups.
- Trains employees, identifies, analyzes, and repairs product failures, orders and replaces parts as needed.
- Network connection issues, track network connections back to network switches.
- Escalates problems and issues to a higher level of support if unable to resolve.
- Represents Client in a professional and businesslike manner and communicates effectively with customers and associates. Interacts with customers, responding to routine technical questions or request for information.
- Top 2 Skills Deskside Support, and Customer Service, Work hours - M-F 8 am-5 PM.
- Deskside support role doing hardware repair, troubleshooting of hardware and software images, IMAC tasks, no on-call.
- A+ certification is a plus, experience a minimum of 3 years.
Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
By applying to our jobs you agree to receive calls, AI-generated calls, text messages, or emails from Pyramid Consulting, Inc. and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy . Seniority level
- Seniority level Mid-Senior level
- Employment type Full-time
- Job function Information Technology
- Industries Software Development
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#J-18808-LjbffrDesktop Support Technician
Posted 2 days ago
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Job Description
Desktop Support Technician is an intermediate position that performs tasks related to the repair of a variety of technology-based products typically associated with an end-user computing environment.
Responsibilities- Performs basic and moderately complex troubleshooting and repair activities, including but not limited to PCs, desktops, laptops, tablets, and printers.
- Provides support to client-identified VIPs.
- Responds to change management requests such as installing new PC equipment, providing end-user desk-side support, and other related activities.
- Performs Install/Move/Add or Change (IMAC) activities.
- Performs all assigned desk-side support activities.
- Displays outstanding technical and professional service skills at all times.
- Meets established customer service satisfaction levels and other operational/customer service metrics as outlined in guidelines.
- Proactively communicates with end-users and service desk personnel regarding arrival times, repair estimates, and repair status.
- Understands and follows all documented service operations policies and procedures.
- Other duties or certifications may be assigned to meet business needs.
Education and Experience:
- Typically requires technical school certification or equivalent of 1-2 years of relevant experience.
- Knowledge of relevant software and hardware systems.
- May require additional customer-specific certifications or training.
- Excellence in communication and customer-facing skills.
- Strong oral, written, and interpersonal skills.
- Ability to follow instructions and processes with minimal instruction.
- Ability to lift and move various computer equipment up to 50 lbs.
- Must own a basic repair kit.
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