30 Desktop Support jobs in Cleveland

65-70K

Direct Hire / Salaried

Mentor, Ohio

Promote from within. Person we placed in this role was just promoted to Security Engineer role after 2 years.

Desktop support with Hands on experience.

Azure, O365, Windows virtualization, Active Directory, DNS, DHCP and networking fundamentals.

Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost.

POSITION: DESKTOP SUPPORT

LOCATION: Cleveland, OH (you will be offered with the nearby location to place)

DURATION: 1+ years

1. PC SW & HW PD & Break/fix, Win and Mac OS, Mobility device OS, IMAC skills, written & oral communication skills, customer satisfaction skills, organized and professional.
2. Experience in medical technology support is a plus.

Location: Avon OH, Euclid OH to Akron OH to Wooster OH, etc.

Job ID Number

R5786

Employment Type

Full time

Worksite Flexibility

Onsite

Job Summary

We are looking for a motivated Desktop Support Specialist ready to take us to the next level! If you have basic hardware and software troubleshooting skills, and are looking for your next career move, apply now.

Job Description

We are seeking a Desktop Support Specialist to provide level one IT service and support to our client. This position will be full-time contract and onsite .

What You’ll Do

• Interacting via telephone, e-mail, and one-on-one with customers to perform diagnostics and resolve technical problems

• Demonstrating knowledge and experience of commonly used concepts, practices, and procedures within the IT support industry (ITIL, MOF, HDI best practices)

• Properly escalating unresolved issues to the next level of support with strong supporting documentation

• Keeping peers and management informed of trends, significant problems, and unexpected delays

• Utilizing excellent customer service skills and exceeding customers’ expectations

• Ensuring proper recording, documentation, and closure of all records

• Recommending procedure modifications or improvements

• Preserving and growing knowledge of technical procedures, products, and services

• Demonstrating advanced knowledge of supported customer-specific applications and hardware

• Knowing and meeting the account/team Service Level Agreements/Objectives and understanding their effect on the business

• Ensuring technical support training is provided in a timely manner

• Assisting in evaluating and ensuring timely implementation of new tools and processes

• Anticipating, planning, and prioritizing for varying workload levels

• Working independently without supervision

What You'll Need

Required:

• 3-5 years’ experience in a Service Desk or technical support role

• 1+ years of customer service experience in a professional industry

• Degree in Information Systems, Computer Science (Preferred) or equivalent experience

• Strong troubleshooting and documentation skills

• Active Directory Experience

• Desktop and Laptop hardware support experience

• Proficient knowledge of Microsoft Desktop Operating Systems

• Excellent customer service skills

• Strong attention to detail and strong communication skills (both written and oral)

• Detail-oriented

• Solution-driven

Preferred:

• Experience with network printers

• A+ Certification or other relevant certifications

• Basic MDM Administration (Chrome, Clever, JAMF, Intune)

Physical Demands

• Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state and local standards

• Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.

• Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor

The pay range for this position is $40,000 - $45,000 annually (USD). Exact compensation may vary based on several factors, including location, experience, and education. Benefit package includes medical, dental, and vision insurance, as well as 401k retirement account access. Employees in this role receive paid time off and may also be entitled to paid sick leave and/or other paid time off as provided by applicable law.

#LI-CB1

Reasonable Accommodation Statement

If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to or (888) 824 – 8111.

Equal Employment Opportunity Policy Statement

CAI is committed to equal employment opportunity. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability, or veteran status. All employment decisions are based on valid job requirements, including hiring, promotion, and compensation. Harassment and retaliation are prohibited.

Key Responsibilities:
On-Site Support: Respond to client queries and provide on-site technical assistance.
Network Maintenance: Ensure consistent operation of client networks, including routers, servers, and other hardware.
Troubleshooting: Diagnose and resolve hardware and software issues.
Installation and Configuration: Set up new hardware, software, and operating systems.
Training and Assistance: Provide training and technical support to end-users.
Documentation: Maintain records of issues and solutions in a ticketing system.Collaboration: Work with other IT professionals to ensure seamless support.

• Looking for 4+ Years of experience.
• Answer user inquiries regarding computer software or hardware operation to resolve problems.
• Oversee the daily performance of computer systems.
• Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
• Develop training materials and procedures, or train users in the proper use of hardware or software.
• Refer major hardware or software problems or defective products to vendors or technicians for service.
• Enter commands and observe system functioning to verify correct operations and detect errors.
• Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.
• Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
• Prepare evaluations of software or hardware and recommend improvements or upgrades.
• Confer with staff, users, and management to establish requirements for new systems or modifications.
• Modify and customize commercial programs for internal needs.
• Inspect equipment and read order sheets to prepare for delivery to users.
• Conduct office automation feasibility studies, including workflow analysis, space design, or cost comparison analysis

• Lead & Mentor: Guide and develop a team of 6-8 desktop support technicians, both local and remote.
• Optimize Operations: Oversee daily ticketing, manage vendors, and implement a unified service desk queue to streamline support.
• Provide Hands-On Support: Jump in to troubleshoot Windows OS, Microsoft 365, hardware, and networking issues when needed.
• Strategic Impact: Play a key role in shaping the future of our IT support organization, driving process improvements and enhancing user experience.
• Executive Support: Ensure top-tier, high-touch support for our senior leadership and critical meetings.
• Escalation Point: Serve as the primary point for resolving high-impact and sensitive support issues.

• Experienced Leader: Proven track record leading desktop support teams across multiple regions, managing operations for both general users and senior executives.
• Technical Expert: Strong background in technical support and troubleshooting.
• Communication & Diplomacy: Excellent communication skills with the ability to navigate and defuse challenging situations.
• Process-Oriented: Familiarity with ITIL or similar frameworks and a history of driving process improvements and tool adoption.
• Customer-Obsessed: A genuine passion for delivering exceptional customer service and building strong rapport at all organizational levels.
• Adaptable & Composed: Thrives in a fast-paced environment, capable of managing diverse personalities, and remains solutions-focused under pressure. An extroverted and approachable leadership style is a strong plus.

65-70K

Direct Hire / Salaried

Mentor, Ohio

Promote from within. Person we placed in this role was just promoted to Security Engineer role after 2 years.

Desktop support with Hands on experience.

Azure, O365, Windows virtualization, Active Directory, DNS, DHCP and networking fundamentals.