28 Desktop Support jobs in Cleveland

Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost.

POSITION: DESKTOP SUPPORT

LOCATION: Cleveland, OH (you will be offered with the nearby location to place)

DURATION: 1+ years

1. PC SW & HW PD & Break/fix, Win and Mac OS, Mobility device OS, IMAC skills, written & oral communication skills, customer satisfaction skills, organized and professional.
2. Experience in medical technology support is a plus.

Location: Avon OH, Euclid OH to Akron OH to Wooster OH, etc.

65-70K

Direct Hire / Salaried

Mentor, Ohio

Promote from within. Person we placed in this role was just promoted to Security Engineer role after 2 years.

Desktop support with Hands on experience.

Azure, O365, Windows virtualization, Active Directory, DNS, DHCP and networking fundamentals.

Key Responsibilities:
On-Site Support: Respond to client queries and provide on-site technical assistance.
Network Maintenance: Ensure consistent operation of client networks, including routers, servers, and other hardware.
Troubleshooting: Diagnose and resolve hardware and software issues.
Installation and Configuration: Set up new hardware, software, and operating systems.
Training and Assistance: Provide training and technical support to end-users.
Documentation: Maintain records of issues and solutions in a ticketing system.Collaboration: Work with other IT professionals to ensure seamless support.

• Looking for 4+ Years of experience.
• Answer user inquiries regarding computer software or hardware operation to resolve problems.
• Oversee the daily performance of computer systems.
• Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
• Develop training materials and procedures, or train users in the proper use of hardware or software.
• Refer major hardware or software problems or defective products to vendors or technicians for service.
• Enter commands and observe system functioning to verify correct operations and detect errors.
• Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.
• Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
• Prepare evaluations of software or hardware and recommend improvements or upgrades.
• Confer with staff, users, and management to establish requirements for new systems or modifications.
• Modify and customize commercial programs for internal needs.
• Inspect equipment and read order sheets to prepare for delivery to users.
• Conduct office automation feasibility studies, including workflow analysis, space design, or cost comparison analysis

• Lead & Mentor: Guide and develop a team of 6-8 desktop support technicians, both local and remote.
• Optimize Operations: Oversee daily ticketing, manage vendors, and implement a unified service desk queue to streamline support.
• Provide Hands-On Support: Jump in to troubleshoot Windows OS, Microsoft 365, hardware, and networking issues when needed.
• Strategic Impact: Play a key role in shaping the future of our IT support organization, driving process improvements and enhancing user experience.
• Executive Support: Ensure top-tier, high-touch support for our senior leadership and critical meetings.
• Escalation Point: Serve as the primary point for resolving high-impact and sensitive support issues.

• Experienced Leader: Proven track record leading desktop support teams across multiple regions, managing operations for both general users and senior executives.
• Technical Expert: Strong background in technical support and troubleshooting.
• Communication & Diplomacy: Excellent communication skills with the ability to navigate and defuse challenging situations.
• Process-Oriented: Familiarity with ITIL or similar frameworks and a history of driving process improvements and tool adoption.
• Customer-Obsessed: A genuine passion for delivering exceptional customer service and building strong rapport at all organizational levels.
• Adaptable & Composed: Thrives in a fast-paced environment, capable of managing diverse personalities, and remains solutions-focused under pressure. An extroverted and approachable leadership style is a strong plus.

65-70K

Direct Hire / Salaried

Mentor, Ohio

Promote from within. Person we placed in this role was just promoted to Security Engineer role after 2 years.

Desktop support with Hands on experience.

Azure, O365, Windows virtualization, Active Directory, DNS, DHCP and networking fundamentals.

• Looking for 4+ Years of experience.
• Answer user inquiries regarding computer software or hardware operation to resolve problems.
• Oversee the daily performance of computer systems.
• Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
• Develop training materials and procedures, or train users in the proper use of hardware or software.
• Refer major hardware or software problems or defective products to vendors or technicians for service.
• Enter commands and observe system functioning to verify correct operations and detect errors.
• Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.
• Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
• Prepare evaluations of software or hardware and recommend improvements or upgrades.
• Confer with staff, users, and management to establish requirements for new systems or modifications.
• Modify and customize commercial programs for internal needs.
• Inspect equipment and read order sheets to prepare for delivery to users.
• Conduct office automation feasibility studies, including workflow analysis, space design, or cost comparison analysis