Desktop Support

44060 Mentor, Ohio Emerald Resource Group

Posted 17 days ago

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Job Description

65-70K

Direct Hire / Salaried

Mentor, Ohio

Promote from within. Person we placed in this role was just promoted to Security Engineer role after 2 years.

Desktop support with Hands on experience.

Azure, O365, Windows virtualization, Active Directory, DNS, DHCP and networking fundamentals.

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desktop support

44011 Avon, Ohio Artech Information System LLC

Posted 1 day ago

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Job Description

Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost.

Job Description

POSITION: DESKTOP SUPPORT

LOCATION: Cleveland, OH (you will be offered with the nearby location to place)

DURATION: 1+ years

  1. PC SW & HW PD & Break/fix, Win and Mac OS, Mobility device OS, IMAC skills, written & oral communication skills, customer satisfaction skills, organized and professional.
  2. Experience in medical technology support is a plus.

Location: Avon OH, Euclid OH to Akron OH to Wooster OH, etc.

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Desktop Support Engineer

44101 Cleveland, Ohio Tech M USAAvance Consulting

Posted 8 days ago

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Job Description

Key Responsibilities:
On-Site Support: Respond to client queries and provide on-site technical assistance.
Network Maintenance: Ensure consistent operation of client networks, including routers, servers, and other hardware.
Troubleshooting: Diagnose and resolve hardware and software issues.
Installation and Configuration: Set up new hardware, software, and operating systems.
Training and Assistance: Provide training and technical support to end-users.
Documentation: Maintain records of issues and solutions in a ticketing system.Collaboration: Work with other IT professionals to ensure seamless support.

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Desktop Support Engineer

44101 Cleveland, Ohio Vantage Point Consulting Inc.

Posted 8 days ago

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Job Description

JOB DESCRIPTION
On-Site Support: Respond to client queries and provide on-site technical assistance.

Network Maintenance: Ensure consistent operation of client networks, including routers, servers, and other hardware.

Troubleshooting: Diagnose and resolve hardware and software issues.

Installation and Configuration: Set up new hardware, software, and operating systems.

Training and Assistance: Provide training and technical support to end-users.

Documentation: Maintain records of issues and solutions in a ticketing system.

Collaboration: Work with other IT professionals to ensure seamless support.
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Desktop Support Engineer

44101 Cleveland, Ohio Diverse Lynx

Posted 10 days ago

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Job Description

Title: Desktop Support Engineer
Location: Cleveland, Ohio- 44103 (Day1 Onsite)
Job type- Contract
  • Looking for 4+ Years of experience.
  • Answer user inquiries regarding computer software or hardware operation to resolve problems.
  • Oversee the daily performance of computer systems.
  • Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
  • Develop training materials and procedures, or train users in the proper use of hardware or software.
  • Refer major hardware or software problems or defective products to vendors or technicians for service.
  • Enter commands and observe system functioning to verify correct operations and detect errors.
  • Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.
  • Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
  • Prepare evaluations of software or hardware and recommend improvements or upgrades.
  • Confer with staff, users, and management to establish requirements for new systems or modifications.
  • Modify and customize commercial programs for internal needs.
  • Inspect equipment and read order sheets to prepare for delivery to users.
  • Conduct office automation feasibility studies, including workflow analysis, space design, or cost comparison analysis


Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.
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Desktop Support Manager

44101 Cleveland, Ohio ASCENDING LLC

Posted 10 days ago

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Job Description

Desktop Support Manager

Location: North East Ohio (Onsite, managing a multi-regional team)
Job Type: long-term Contract-to-Hire

Are you a seasoned IT professional ready to lead and innovate? We're searching for a Desktop Support Manager to spearhead our geographically dispersed IT support team. This isn't just a management role; it's a "player/coach" opportunity , splitting your time 50/50 between hands-on technical support and strategic team leadership.

You'll be crucial in delivering "white-glove" support to our C-level executives and other high-visibility stakeholders across approximately 1,400 users. Your leadership will extend to a local team in North East Ohio and a remote team across multiple U.S. locations.
What You'll Do:
  • Lead & Mentor: Guide and develop a team of 6-8 desktop support technicians, both local and remote.
  • Optimize Operations: Oversee daily ticketing, manage vendors, and implement a unified service desk queue to streamline support.
  • Provide Hands-On Support: Jump in to troubleshoot Windows OS, Microsoft 365, hardware, and networking issues when needed.
  • Strategic Impact: Play a key role in shaping the future of our IT support organization, driving process improvements and enhancing user experience.
  • Executive Support: Ensure top-tier, high-touch support for our senior leadership and critical meetings.
  • Escalation Point: Serve as the primary point for resolving high-impact and sensitive support issues.
Who We're Looking For:
  • Experienced Leader: Proven track record leading desktop support teams across multiple regions, managing operations for both general users and senior executives.
  • Technical Expert: Strong background in technical support and troubleshooting.
  • Communication & Diplomacy: Excellent communication skills with the ability to navigate and defuse challenging situations.
  • Process-Oriented: Familiarity with ITIL or similar frameworks and a history of driving process improvements and tool adoption.
  • Customer-Obsessed: A genuine passion for delivering exceptional customer service and building strong rapport at all organizational levels.
  • Adaptable & Composed: Thrives in a fast-paced environment, capable of managing diverse personalities, and remains solutions-focused under pressure. An extroverted and approachable leadership style is a strong plus.

If you're a resourceful, forward-thinking leader eager to make a significant impact in a dynamic IT environment, we encourage you to apply!
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Desktop Support (Copy)

44060 Mentor, Ohio Emerald Resource Group

Posted 17 days ago

Job Viewed

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Job Description

65-70K

Direct Hire / Salaried

Mentor, Ohio

Promote from within. Person we placed in this role was just promoted to Security Engineer role after 2 years.

Desktop support with Hands on experience.

Azure, O365, Windows virtualization, Active Directory, DNS, DHCP and networking fundamentals.

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About the latest Desktop support Jobs in Cleveland !

Desktop Support Engineer

44101 Cleveland, Ohio Vantage Point Consulting Inc.

Posted 3 days ago

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Job Description

JOB DESCRIPTION
On-Site Support: Respond to client queries and provide on-site technical assistance.

Network Maintenance: Ensure consistent operation of client networks, including routers, servers, and other hardware.

Troubleshooting: Diagnose and resolve hardware and software issues.

Installation and Configuration: Set up new hardware, software, and operating systems.

Training and Assistance: Provide training and technical support to end-users.

Documentation: Maintain records of issues and solutions in a ticketing system.

Collaboration: Work with other IT professionals to ensure seamless support.
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Desktop Support Manager

44101 Cleveland, Ohio ASCENDING LLC

Posted 3 days ago

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Job Description

13 hours ago Be among the first 25 applicants Desktop Support Manager Cleveland OR Richfield, OH (Onsite, with oversight of a multi-regional team) We are seeking an experienced, customer-driven Desktop Support Manager to lead our geographically dispersed IT support team. In this role you'll manage a local support staff and provide leadership to a remote team across multiple U.S. locations. This position plays a critical role in ensuring high-quality, white-glove support to C-level executives, executive assistants, and other high-visibility stakeholders. Desktop Support Manager Cleveland OR Richfield, OH (Onsite, with oversight of a multi-regional team) We are seeking an experienced, customer-driven Desktop Support Manager to lead our geographically dispersed IT support team. In this role you'll manage a local support staff and provide leadership to a remote team across multiple U.S. locations. This position plays a critical role in ensuring high-quality, white-glove support to C-level executives, executive assistants, and other high-visibility stakeholders. This is a true player/coach position with a 50/50 split between hands-on support and team management. You will be directly responsible for overseeing daily ticketing operations, managing vendors and resources, introducing and optimizing a single service number queue, and distributing support responsibilities among a team of 6–8 technicians. The environment supports approximately 1,400 users and demands a high level of organization, responsiveness, and leadership maturity. We're looking for someone who not only brings strong technical skills but who also excels in people management and communication. The ideal candidate is an extroverted leader who thrives in fast-paced settings, can manage diverse personalities, and remains composed and solutions-focused in high-pressure executive support situations. Key Responsibilities Lead and mentor a geographically dispersed team of desktop support technicians Manage vendor relationships, resource planning, and out-tasked IT functions (Level 1 help desk, imaging and deployment, field services) Establish and manage a unified service desk number and ticket queue Ensure timely and effective resolution of support requests, with a customer-first mindset Provide high-touch executive and conference support at the Cleveland HQ Actively contribute to shaping and building the future state of the IT support organization Serve as escalation point for high-impact support issues and sensitive user interactions Balance team management responsibilities with hands-on support as needed (50/50 role) Required Skills & Experience: Proven experience leading desktop support teams across multiple regions or locations Demonstrated ability to manage support operations for both enterprise users and senior leadership Strong communication skills and ability to defuse tense situations diplomatically Hands-on technical support expertise, including troubleshooting Windows OS, Microsoft 365, hardware, and networking issues Familiarity with ITIL or other structured incident management frameworks Experience with support tools including ticketing systems, remote support platforms, and asset tracking Track record of driving process improvement, introducing new tools, and enhancing end-user experience Customer-obsessed attitude with an ability to build rapport across all levels of an organization Capable of managing diverse personalities, from C-level executives to junior contributors Experience shaping or scaling an internal IT department is a strong plus Preferred Traits: Extroverted and approachable leadership style High emotional intelligence and people management instincts Resourceful, adaptable, and forward-thinking in both strategy and execution Seniority level Seniority level Mid-Senior level Employment type Employment type Full-time Job function Job function Information Technology Industries IT Services and IT Consulting Referrals increase your chances of interviewing at ASCENDING Inc. by 2x Get notified about new Desktop Support Manager jobs in Cleveland, OH . Cleveland, OH $140,000.00-$50,000.00 3 weeks ago Cleveland, OH 65,000.00- 75,000.00 4 weeks ago Cleveland, OH 120,000.00- 175,000.00 4 days ago Bedford, OH 100,000.00- 110,000.00 3 weeks ago Macedonia, OH 55,900.00- 93,200.00 3 days ago IBM WebSphere Administrator - GC and Citizens Only We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr

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Desktop Support Specialist

44101 Cleveland, Ohio CAI

Posted today

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Job Description

**Job ID Number**
R5786
**Employment Type**
Full time
**Worksite Flexibility**
Onsite
**Job Summary**
We are looking for a motivated Desktop Support Specialist ready to take us to the next level! If you have basic hardware and software troubleshooting skills, and are looking for your next career move, apply now.
**Job Description**
We are seeking a **Desktop Support Specialist** to provide level one IT service and support to our client. This position will be **full-time** contract and **onsite** .
**What You'll Do**
+ Interacting via telephone, e-mail, and one-on-one with customers to perform diagnostics and resolve technical problems
+ Demonstrating knowledge and experience of commonly used concepts, practices, and procedures within the IT support industry (ITIL, MOF, HDI best practices)
+ Properly escalating unresolved issues to the next level of support with strong supporting documentation
+ Keeping peers and management informed of trends, significant problems, and unexpected delays
+ Utilizing excellent customer service skills and exceeding customers' expectations
+ Ensuring proper recording, documentation, and closure of all records
+ Recommending procedure modifications or improvements
+ Preserving and growing knowledge of technical procedures, products, and services
+ Demonstrating advanced knowledge of supported customer-specific applications and hardware
+ Knowing and meeting the account/team Service Level Agreements/Objectives and understanding their effect on the business
+ Ensuring technical support training is provided in a timely manner
+ Assisting in evaluating and ensuring timely implementation of new tools and processes
+ Anticipating, planning, and prioritizing for varying workload levels
+ Working independently without supervision
**What You'll Need**
Required:
+ 3-5 years' experience in a Service Desk or technical support role
+ 1+ years of customer service experience in a professional industry
+ Degree in Information Systems, Computer Science (Preferred) or equivalent experience
+ Strong troubleshooting and documentation skills
+ Active Directory Experience
+ Desktop and Laptop hardware support experience
+ Proficient knowledge of Microsoft Desktop Operating Systems
+ Excellent customer service skills
+ Strong attention to detail and strong communication skills (both written and oral)
+ Detail-oriented
+ Solution-driven
Preferred:
+ Experience with network printers
+ A+ Certification or other relevant certifications
+ Basic MDM Administration (Chrome, Clever, JAMF, Intune)
**Physical Demands**
+ Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state and local standards
+ Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.
+ Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor
The pay range for this position is $40,000 - $45,000 annually (USD). Exact compensation may vary based on several factors, including location, experience, and education. Benefit package includes medical, dental, and vision insurance, as well as 401k retirement account access. Employees in this role receive paid time off and may also be entitled to paid sick leave and/or other paid time off as provided by applicable law?
#LI-CB1
**Reasonable Accommodation Statement**
If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to or (888) 824 - 8111.
**Equal Employment Opportunity Policy Statement**
CAI is committed to equal employment opportunity. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability, or veteran status. All employment decisions are based on valid job requirements, including hiring, promotion, and compensation. Harassment and retaliation are prohibited.
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