26 Desktop Support jobs in Cleveland

65-70K

Direct Hire / Salaried

Mentor, Ohio

Promote from within. Person we placed in this role was just promoted to Security Engineer role after 2 years.

Desktop support with Hands on experience.

Azure, O365, Windows virtualization, Active Directory, DNS, DHCP and networking fundamentals.

Key Responsibilities:
On-Site Support: Respond to client queries and provide on-site technical assistance.
Network Maintenance: Ensure consistent operation of client networks, including routers, servers, and other hardware.
Troubleshooting: Diagnose and resolve hardware and software issues.
Installation and Configuration: Set up new hardware, software, and operating systems.
Training and Assistance: Provide training and technical support to end-users.
Documentation: Maintain records of issues and solutions in a ticketing system.Collaboration: Work with other IT professionals to ensure seamless support.

• Looking for 4+ Years of experience.
• Answer user inquiries regarding computer software or hardware operation to resolve problems.
• Oversee the daily performance of computer systems.
• Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
• Develop training materials and procedures, or train users in the proper use of hardware or software.
• Refer major hardware or software problems or defective products to vendors or technicians for service.
• Enter commands and observe system functioning to verify correct operations and detect errors.
• Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.
• Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
• Prepare evaluations of software or hardware and recommend improvements or upgrades.
• Confer with staff, users, and management to establish requirements for new systems or modifications.
• Modify and customize commercial programs for internal needs.
• Inspect equipment and read order sheets to prepare for delivery to users.
• Conduct office automation feasibility studies, including workflow analysis, space design, or cost comparison analysis

• Lead & Mentor: Guide and develop a team of 6-8 desktop support technicians, both local and remote.
• Optimize Operations: Oversee daily ticketing, manage vendors, and implement a unified service desk queue to streamline support.
• Provide Hands-On Support: Jump in to troubleshoot Windows OS, Microsoft 365, hardware, and networking issues when needed.
• Strategic Impact: Play a key role in shaping the future of our IT support organization, driving process improvements and enhancing user experience.
• Executive Support: Ensure top-tier, high-touch support for our senior leadership and critical meetings.
• Escalation Point: Serve as the primary point for resolving high-impact and sensitive support issues.

• Experienced Leader: Proven track record leading desktop support teams across multiple regions, managing operations for both general users and senior executives.
• Technical Expert: Strong background in technical support and troubleshooting.
• Communication & Diplomacy: Excellent communication skills with the ability to navigate and defuse challenging situations.
• Process-Oriented: Familiarity with ITIL or similar frameworks and a history of driving process improvements and tool adoption.
• Customer-Obsessed: A genuine passion for delivering exceptional customer service and building strong rapport at all organizational levels.
• Adaptable & Composed: Thrives in a fast-paced environment, capable of managing diverse personalities, and remains solutions-focused under pressure. An extroverted and approachable leadership style is a strong plus.

65-70K

Direct Hire / Salaried

Mentor, Ohio

Promote from within. Person we placed in this role was just promoted to Security Engineer role after 2 years.

Desktop support with Hands on experience.

Azure, O365, Windows virtualization, Active Directory, DNS, DHCP and networking fundamentals.

• Looking for 4+ Years of experience.
• Answer user inquiries regarding computer software or hardware operation to resolve problems.
• Oversee the daily performance of computer systems.
• Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
• Develop training materials and procedures, or train users in the proper use of hardware or software.
• Refer major hardware or software problems or defective products to vendors or technicians for service.
• Enter commands and observe system functioning to verify correct operations and detect errors.
• Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.
• Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
• Prepare evaluations of software or hardware and recommend improvements or upgrades.
• Confer with staff, users, and management to establish requirements for new systems or modifications.
• Modify and customize commercial programs for internal needs.
• Inspect equipment and read order sheets to prepare for delivery to users.
• Conduct office automation feasibility studies, including workflow analysis, space design, or cost comparison analysis

13 hours ago Be among the first 25 applicants Desktop Support Manager Cleveland OR Richfield, OH (Onsite, with oversight of a multi-regional team) We are seeking an experienced, customer-driven Desktop Support Manager to lead our geographically dispersed IT support team. In this role you'll manage a local support staff and provide leadership to a remote team across multiple U.S. locations. This position plays a critical role in ensuring high-quality, white-glove support to C-level executives, executive assistants, and other high-visibility stakeholders. Desktop Support Manager Cleveland OR Richfield, OH (Onsite, with oversight of a multi-regional team) We are seeking an experienced, customer-driven Desktop Support Manager to lead our geographically dispersed IT support team. In this role you'll manage a local support staff and provide leadership to a remote team across multiple U.S. locations. This position plays a critical role in ensuring high-quality, white-glove support to C-level executives, executive assistants, and other high-visibility stakeholders. This is a true player/coach position with a 50/50 split between hands-on support and team management. You will be directly responsible for overseeing daily ticketing operations, managing vendors and resources, introducing and optimizing a single service number queue, and distributing support responsibilities among a team of 6–8 technicians. The environment supports approximately 1,400 users and demands a high level of organization, responsiveness, and leadership maturity. We're looking for someone who not only brings strong technical skills but who also excels in people management and communication. The ideal candidate is an extroverted leader who thrives in fast-paced settings, can manage diverse personalities, and remains composed and solutions-focused in high-pressure executive support situations. Key Responsibilities Lead and mentor a geographically dispersed team of desktop support technicians Manage vendor relationships, resource planning, and out-tasked IT functions (Level 1 help desk, imaging and deployment, field services) Establish and manage a unified service desk number and ticket queue Ensure timely and effective resolution of support requests, with a customer-first mindset Provide high-touch executive and conference support at the Cleveland HQ Actively contribute to shaping and building the future state of the IT support organization Serve as escalation point for high-impact support issues and sensitive user interactions Balance team management responsibilities with hands-on support as needed (50/50 role) Required Skills & Experience: Proven experience leading desktop support teams across multiple regions or locations Demonstrated ability to manage support operations for both enterprise users and senior leadership Strong communication skills and ability to defuse tense situations diplomatically Hands-on technical support expertise, including troubleshooting Windows OS, Microsoft 365, hardware, and networking issues Familiarity with ITIL or other structured incident management frameworks Experience with support tools including ticketing systems, remote support platforms, and asset tracking Track record of driving process improvement, introducing new tools, and enhancing end-user experience Customer-obsessed attitude with an ability to build rapport across all levels of an organization Capable of managing diverse personalities, from C-level executives to junior contributors Experience shaping or scaling an internal IT department is a strong plus Preferred Traits: Extroverted and approachable leadership style High emotional intelligence and people management instincts Resourceful, adaptable, and forward-thinking in both strategy and execution Seniority level Seniority level Mid-Senior level Employment type Employment type Full-time Job function Job function Information Technology Industries IT Services and IT Consulting Referrals increase your chances of interviewing at ASCENDING Inc. by 2x Get notified about new Desktop Support Manager jobs in Cleveland, OH . Cleveland, OH $140,000.00-$50,000.00 3 weeks ago Cleveland, OH 65,000.00- 75,000.00 4 weeks ago Cleveland, OH 120,000.00- 175,000.00 4 days ago Bedford, OH 100,000.00- 110,000.00 3 weeks ago Macedonia, OH 55,900.00- 93,200.00 3 days ago IBM WebSphere Administrator - GC and Citizens Only We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr