24 Detroit Metropolitan Airport jobs in the United States

**Overview**
The **Operations Manager** will oversee and manage operations at SFO. The Operations Manager will develop, recommend and implement programs, systems and procedures to ensure that the facilities operations are efficient and profitable and that they maintain the company's reputation for servicing clients and customers with professionalism such that we are setting the standard of excellence in facilities management.
**Pay:** $70,000.00/Annual
The pay listed is the salary range for this position. Any specific offer will vary based on the successful applicant's education, experience, skills, abilities, geographic location, and alignment with market data.
You may be eligible to participate in a Company incentive or bonus program.
**Benefit Information:**
ABM offers a comprehensive benefits package. For information about ABM's benefits, visit ABM 2025 Employee Benefits | Staff and Management Team Members ( RESPONSIBILITIES**
Will act as a communications interface between regional and corporate management and the clients, creating a positive work environment in which employees understand the client's needs and operate as a team to provide a consistently high quality of service to both client and customer.
Monitor and manage the financial performance of locations in the assigned area. Develop and manage budgets, compiling, reviewing and analyzing data. Develop proposals and make recommendations to Regional and Branch Managers on improving operating procedures to maximize profitability. Be aware of and report new account prospects and competitive activity to regional management. Coordinate with clients and vendors, initiate and manage the process for the purchase of needed equipment and services.
Manage the financial performance of each Business Unit within the area. Monitor and manage operating expenses, analyze performance, develop plans and make recommendations for improvement. Develop and oversee implementation of marketing and customer service programs at each cooperation and approved by regional management and review all such reports along with the monthly statements with each client.
Manage and develop management personnel to ensure that the location is well managed and that all employees are motivated and encouraged to work to maximum potential. Ensure that all employees are clear about what is expected of them and the ways in which their position contributes to the company's success.
Ensure accomplishment of the City's manpower and succession plans through recruitment and staffing activities. Evaluate and project staffing needs. Initiate and participate in the recruitment and hiring of the Operations work force. Make and oversee intelligent placement of employees, initiating transfers to maximize efficient operation of airport operations. Promotions and demotions must be approved by the Regional/Branch Managers.
Manage and ensure the management of employees' performances at the locations within the assigned area. Evaluate and oversee evaluation of employee performance and establish or ensure the implementation of employee development plans. Develop subordinates to maximum potential by providing ongoing coaching and training and manage and resolve or ensure resolution of performance problems up to and including termination (with approval of next level of management and Regional Human Resource Manager) as necessary. Ensure that all performance actions taken are legal, fit within company policy, and are properly documented.
Develop and oversee implementation of an operations manual within the location. Oversee airport operations to ensure that they operate within operating and audit control system procedures and policy, that they comply with legal requirements and meet all safety standards. Conduct regular location visits and inspections to identify operational problems and audit control problems. Identify and correct problems, developing and implementing programs and recommending policy.
Implement procedures set forth in the company's Injury and Illness Prevention Program in compliance with federal and state OSHA laws to ensure a safe workplace by training employees on safe working habits, conducting periodic onsite safety checks, investigating reports of safety hazards within 24 hours of notice, and taking actions to correct hazards in a timely manner.
Assist the Regional/Branch Manager and/or the Regional VP with special projects and assignments and take on any other management responsibilities not specifically identified above on an as needed basis.
Performs other duties as assigned or requested.
**KNOWLEDGE, SKILLS & ABILITIES:**
+ Two to three (2-3) years of proven operations management experience
+ Good communication skills both written and verbal
+ Good customer service skills
+ Knowledge of MS Office including word, outlook, excel and powerpoint.
+ Must meet all requirements to receive required airport badge
Military and veteran friendly employer, veterans and candidates with military experience encouraged to apply.
REQNUMBER:
ABM is proud to be an Equal Opportunity Employer qualified applicants without regard race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran or any other protected factor under federal, state, or local law. ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call . We will provide you with assistance and make a determination on your request for reasonable accommodation on a case-by-case basis.

**Why Mayo Clinic**
Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans ( - to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic.
**Responsibilities**
The following duties are not intended to serve as a comprehensive list of all duties performed by all employees in this position. Shown are duties that are representative of the work to be performed. Employees may not be required to perform all of the duties and may be required to perform additional duties not listed. These duties may occur during irregular work hours, to include nights, weekends and holidays, which are subject to change due to changes in air carrier operating hours or as airport management determines necessary.
+ Ability to work independently, or in coordination with other Operations Department Staff and prioritize duties;
+ Responds to emergency and non-emergency incidents involving aircraft operating at Rochester International Airport;
+ Performs those duties required for the maintenance/repair of the Airport's facilities and equipment;
+ Operates a radio for communication with the control tower and safely operates a variety of equipment on the airfield;
+ Carries and operates a two-way company radio for company communications;
+ Performs snow and ice removal duties with the ability to make independent decisions when necessary;
+ Drives aircraft rescue and firefighting equipment and operates fire extinguishment equipment;
+ Operates a wide variety of equipment to include but not limited to mowers, tractors, aircraft rescue/firefighting equipment, heavy trucks, heavy brooms, front loaders, and other snow removal equipment;
+ Participates in regular aircraft rescue and firefighting training as required and responds to simulated and actual emergencies.
+ Performs duties and training associated with the compliance requirements of FAR Part 139 to include the issuing of Notices to Airman (NOTAMs), Field Condition Reports (Ficons), airfield safety and inspection requirements;
+ Performs duties and training associated with TSA Part 1542 to include Airport Badging, TSA Enrollment and other security related duties.
**Qualifications**
Training and Experience:
- High School Diploma or equivalent
- Building Utility Maintenance or a form of Firefighting Certification or specialized maintenance degree (i.e., plumbing, electrical, etc) preferred.
- A minimum of 2 years of experience in performing firefighting or general maintenance duties with a preference given for airport experience.
Special Requirements:
- Work rotating shifts, evenings, weekends, holidays, and overtime as required
Licenses and Certificates:
- Minnesota Class "D" driver's license at the time of hire, with the ability to obtain a Class "B" license.
- 14 CFR Part 139 Aircraft Rescue and Firefighting certification (training to be provided by RST)
- Must be able to pass a criminal history check and obtain and maintain federally mandated security clearance for working at an airport
- Must be able to show proof of U.S. Citizenship or possess a valid U.S. Government issued work visa
**Compensation Detail**
$22.66 - $34.00 / hour
**Benefits Eligible**
No
**Schedule**
Part Time
**Hours/Pay Period**
Supplemental/PRN; as needed based on staffing
**Schedule Details**
This is an on-call position, mostly for snow removal and landscaping projects.
**Weekend Schedule**
Weekend and holidays would depend on the weather and snow.
**International Assignment**
No
**Site Description**
Just as our reputation has spread beyond our Minnesota roots, so have our locations. Today, our employees are located at our three major campuses in Phoenix/Scottsdale, Arizona, Jacksonville, Florida, Rochester, Minnesota, and at Mayo Clinic Health System campuses throughout Midwestern communities, and at our international locations. Each Mayo Clinic location is a special place where our employees thrive in both their work and personal lives. Learn more about what each unique Mayo Clinic campus has to offer, and where your best fit is. ( Opportunity**
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, protected veteran status or disability status. Learn more about the "EOE is the Law" ( . Mayo Clinic participates in E-Verify ( and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization.
**Recruiter**
Pam Sivly
**Equal opportunity**
As an Affirmative Action and Equal Opportunity Employer Mayo Clinic is committed to creating an inclusive environment that values the diversity of its employees and does not discriminate against any employee or candidate. Women, minorities, veterans, people from the LGBTQ communities and people with disabilities are strongly encouraged to apply to join our teams. Reasonable accommodations to access job openings or to apply for a job are available.

Our client is a major international airport seeking a dynamic and experienced Airport Operations Manager to oversee and optimize daily airport operations. This role offers a unique opportunity to contribute to the seamless functioning of a busy aviation hub. While based in Charlotte, North Carolina, US , this position may involve remote coordination and strategic planning alongside on-site supervision. You will be responsible for ensuring the safety, efficiency, and compliance of all airport activities, including airside, landside, and terminal operations. This role requires strong leadership, excellent problem-solving skills, and a deep understanding of aviation regulations and airport management principles.

Responsibilities:

• Supervise and coordinate daily airport operations, ensuring adherence to safety, security, and regulatory standards.
• Manage the flow of air traffic, ground services, and passenger movements to optimize efficiency.
• Develop and implement operational procedures and contingency plans for various scenarios, including adverse weather and emergencies.
• Liaise with airlines, air traffic control, security agencies, and other stakeholders to ensure smooth operations.
• Monitor airport infrastructure and facilities, coordinating maintenance and repair activities as needed.
• Oversee the management of airport resources, including staff, equipment, and technology.
• Ensure compliance with all relevant aviation regulations, including those from the FAA and TSA.
• Analyze operational data to identify areas for improvement and implement efficiency enhancements.
• Respond to and manage operational disruptions and incidents effectively.
• Conduct regular inspections of airport facilities and operations to ensure safety and compliance.
• Train and mentor operational staff, fostering a culture of safety and excellence.

Qualifications:

• Bachelor's degree in Aviation Management, Business Administration, or a related field; Master's degree preferred.
• Minimum of 7 years of experience in airport operations or a closely related field within the aviation industry.
• Proven experience in managing diverse operational teams and functions.
• In-depth knowledge of airport operations, air traffic control, safety protocols, and regulatory requirements (FAA, TSA).
• Strong leadership, decision-making, and problem-solving skills.
• Excellent communication, negotiation, and interpersonal skills.
• Ability to work effectively under pressure and manage complex situations.
• Proficiency in airport operations software and systems.
• Willingness to work flexible hours, including evenings, weekends, and holidays, and potentially travel for coordination.
  
• Experience in remote operational oversight or management is a plus.

This is a challenging and rewarding role for a seasoned aviation professional looking to make a significant impact on a major airport. You will be at the forefront of ensuring the safety and efficiency of air travel for thousands of passengers daily. The ability to blend remote strategic work with on-site leadership is key to success in this multifaceted position. If you possess a strong operational mindset, a commitment to safety, and the drive to excel in a fast-paced aviation environment, we encourage you to apply. Join a dedicated team that plays a vital role in connecting the world.

Our client is seeking a highly organized and proactive Airport Operations Coordinator to join their team at the Jacksonville, Florida, US airport. This critical role involves overseeing and coordinating various aspects of airport operations to ensure smooth, efficient, and safe functioning. You will be responsible for managing daily activities, liaising with airlines, ground handlers, and regulatory agencies, and responding to operational issues as they arise.

Responsibilities:

• Monitor and manage daily airport operations, ensuring adherence to schedules and service level agreements.
• Coordinate activities between airlines, air traffic control, ground service providers, and other stakeholders.
• Respond promptly to operational disruptions, incidents, and emergencies, implementing contingency plans.
• Ensure compliance with all aviation regulations, security protocols, and safety standards.
• Assist in the development and implementation of operational procedures and policies.
• Manage airport resources and facilities, coordinating maintenance and upkeep as needed.
• Communicate effectively with all relevant parties, providing timely updates and information.
• Prepare operational reports, analyze performance data, and identify areas for improvement.
• Support the implementation of new technologies and processes to enhance airport efficiency.
• Assist in training new operational staff and ensuring ongoing compliance training.

The ideal candidate will possess a strong understanding of airport operations, aviation procedures, and safety regulations. Excellent communication, problem-solving, and multitasking skills are essential for success in this fast-paced environment. You should be able to work effectively under pressure and make sound decisions quickly. Experience in aviation management, logistics, or a related field is highly desirable. This on-site position requires a commitment to maintaining the highest standards of operational excellence and safety. Your ability to foster strong working relationships with diverse groups will be key to ensuring the seamless flow of air travel through the airport. We are looking for an individual who is passionate about aviation and dedicated to contributing to a world-class airport experience.

Plans, assigns, and reviews the work of airport operations staff engaged in monitoring airfield, airside, landside, terminal operations, security, safety, and other activities related to the welfare of passengers, airlines, tenants, and the general public. Conducts patrols and inspections of landside, airside, and terminal facilities to ensure safety, security, and operational efficiency. Inspects runways, taxiways, aircraft parking aprons, and fuel facilities for hazards, and coordinates corrective actions with appropriate parties.

Required Experience

• Bachelors degree in airport aviation management, public administration, business administration, or related field (or equivalent education/experience).

• Three to five (35) years of relevant experience in airport operations, with at least one (1) year of supervisory experience.

Required Skills and Special Requirements

• Strong ability to prepare effective and concise reports.

• Ability to analyze situations quickly and determine the proper course of action.

• Must have or be able to obtain within 6 months of employment:

  • ASOS Basic and Advanced certifications

  • ICS 100 and 200 completion

  • OSHA 10-hour course completion

  • Movement and non-movement driver certification

• Must complete the ACI-NA Airport Customer Experience Specialist Program within 24 months.

• Must complete the ACI Certificate in Team Leadership within 24 months.

Achieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network.
Come join us to create what's next. Let's define tomorrow, together.
**Description**
At United, we fly into airports around the entire world. And we need a whole team of people to keep things running in tip-top shape! From the exceptional service at the check-in counter to the departure gate, and even behind the scenes making sure your checked bags arrive with you, our Airport Operations team keeps operations at our airports running smoothly every single day.
The supervisor will focus on leading and developing the skills of front-line co-workers with the goal of delivering consistent and excellent customer service and delivering a quality product in accordance with Company guidelines. Ensure consistency on operational, service and product delivery. Lead performance dialogues with front-line co-workers to review metrics, performance boards and issues boards. Develop and support standard work and continuous improvement processes. Oversee and support the performance of a team, zone or cell. Focus on performance issues with the goal of changing co-worker behavior. Set expectations with front-line co-workers and gain their commitment to act in accordance with Company guidelines and union agreements. Serve as subject matter expert on safety, service and procedures.
**Team Leadership Activities**
+ Engage front-line co-workers to deliver excellent customer service and an on-time quality product - for example, participate in briefings, and develop team communications
+ Engage and recognize external customers
+ Monitor front-line co-worker behavior with customers (both internal and external) to ensure consistency and compliance with Company guidelines, procedures and standards
+ Monitor the performance of a team, zone or cell, taking actions as necessary, to ensure daily goals are met
+ Assess and delegate the appropriate work tasks to Service Directors/Leads/Pursers
+ Identify issues and engage in structured problem solving to assist front-line co-workers in accomplishing work
+ Conduct trend analyses, review key metrics and take actions to address items not on track - lead performance dialogues with front-line co-workers to review metrics, performance boards and issues boards
+ Develop and implement standard work and continuous improvement processes
+ Set expectations with co-workers with regard to performance standards including consistent and outstanding delivery of service and product
+ Provide front-line co-workers with regular coaching, feedback and recognition, as appropriate
+ Develop skills of front-line co-workers by coaching on performance, as it relates to customer service and products
+ Communicate effectively to ensure priorities are understood and acted upon, with clear turnover for continuity across shifts
+ Serve as a subject matter expert on service and procedures
**Performance Management Activities**
+ Develop actions plans to affect behavior change (e.g. dependability, overall job performance)
+ Provide technical guidance and interpret company guidelines and procedures and/or union agreements to assist employees in performing functional tasks and to ensure that safety, security and service are delivered consistently
+ Identify, address and issue appropriate and timely corrective action in accordance with guidelines
+ Conduct "routine" investigations, as appropriate, into performance, safety (damages and injuries), complaints and other work issues
+ Recognize and document excellent performance
+ Partner with vendor supervisor staff to define and address performance impacting shared goals and service delivery to United's customers
+ Participate in peer, safety and accident review boards
+ Confront and address inappropriate behavior and performance issues with specific feedback
**Administrative Activities**
+ Complete all mandatory regulatory and Company required documentation of activities
+ Document performance issues into case management system
+ Attend division/unit/group meetings
+ Participate on collateral projects
+ Email/Voicemail follow up
**Qualifications**
**What's needed to succeed (Minimum Qualifications):**
+ High school diploma or equivalent
+ Experience leading and influencing a team and customer service experience
+ Strong written and oral communication skills
+ Conflict resolution and decision making, with the ability to lead
+ Experience supervising Union personnel a plus
+ Proficient in IT systems and common software appropriate to work group
+ Business Acumen/Continuous Improvement
+ Customer Focus
+ Conflict Resolution
+ Accountability
+ Teamwork
+ Engagement/Motivation
+ Safety Orientation
+ Planning/multi-tasking
+ Ensure front line co-workers are delivering on service, performance and safety objectives set by the company and station
+ Operational performance (D:0, A:14, bridges, late weights, freight and mail boarded as booked)
+ Controllable Expense (Easy Hours, late lunches)
+ Revenue generation (upsell)
+ Front line performance (SSEs)
+ Safety performance (OSHA, LTI, damages)
+ Serve as first responder for co-worker / customer issues, measured through employee engagement surveys, customer feedback surveys, - survey results-UP, lower number of employee grievances
+ Improved union relations- working within contractual language
+ Must be legally authorized to work in the United States for any employer without sponsorship.
+ Successful completion of interview required to meet job qualifications
+ Reliable, punctual attendance is crucial function of the position
+ United will consider applicants wtih criminal histories consistent with Fair Chance Ordinance
**What will help you propel from the pack (Preferred Qualifications):**
+ Bachelor's degree and/or 5+ years equivalent work experience
The base pay range for this role is $75,970.80 to $92,853.20.
The base salary range/hourly rate listed is dependent on job-related, factors such as experience, education, and skills. This position is also eligible for bonus and/or long-term incentive compensation awards.
You may be eligible for the following competitive benefits: medical, dental, vision, life, accident & disability, parental leave, employee assistance program, commuter, paid holidays, paid time off, 401(k) and flight privileges.
United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. Equal Opportunity Employer - Minorities/Women/Veterans/Disabled/LGBT.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact to request accommodation.

Position Title:
Airport Operations Supervisor-Terminal / Landside
Job Description:
Assists the Operations Manager - Terminal/Landside ensuring the day-to-day safe, secure, efficient, and convenient operations of the terminals and public service functions at the Salt Lake City International Airport. Provides leadership and administrative support for all levels of the Airport Operations Specialists-Terminal/Landside.

Provides a full scope of terminal related services including safety, functional and security inspections; tenant relations and lease enforcement; responding to and documenting medical and other emergencies; makes emergency decisions affecting the lives and health of others, including in circumstances and at times when personal life or personal safety may be at risk; crowd control and management; responding to traveling public complaints, providing information, assistance and direction to the traveling public and airport visitors.

This full working-level supervisory position requires on-going performance assessment of Airport Operations Specialist-Terminal/Landside duties, in-depth knowledge of Airport Terminal and Landside Operations, and a commitment to safe, secure, and efficient customer service. Requires non-traditional hours and overtime as needed.

About the Position:

Join the team that keeps Salt Lake City International Airport running smoothly! As an Airport Operations Terminal/Landside Supervisor , you'll lead a team of Operations Specialists to ensure safe, secure, and efficient terminal and landside operations. From overseeing passenger flow and ground transportation to coordinating emergency response and tenant relations, you'll play a vital role in both day-to-day operations and high-stakes situations. This dynamic leadership position requires strong decision-making, excellent communication, and a commitment to customer service in a fast-paced, 24/7 airport environment.

Position Hourly Range:

$33.95- $9.95/hr based on qualifications and experience.

This position is eligible for full city benefits, including:

• Health Insurance (95% of premium paid by city)
• Dental, Vision and Life Insurance
• Paid vacation and personal leave
• 6-12 weeks of paid parental leave available
• Retirement contributions toward a pension plan and/or 401(k)
• A robust Employee Assistance Plan (EAP)
• Up to 4,000 tuition reimbursement annually
• Discounted supplemental benefits like pet insurance and legal services

Typical Duties:

• Supervises all activities provided by all levels of the Airport Operations Specialist-Terminal/Landside concerning the safe, secure, and efficient operation of all terminals, parking areas, airport roadways, and passenger loading/unloading areas. Provides consultation and oversight to employees in their work assignments and coaches employees in best practices for handling various situations.
• Assists Airport Operations Specialist-Terminal/ Landside in resolving complaints from the public and situations requiring more delicate attention.
• Ensures the efficiency of passenger travel. Monitors the flow of passengers through the terminal areas, including the TSA Security Checkpoints and Customs areas. Provides effective yet courteous crowd management in terminal areas when necessary. Uses various tactics, barricades, stanchions, and controls escalators or moving walkways to manage crowds.
• Schedules shift coverage and supervises the daily activities of assigned Airport Operations Specialist-Terminal/Landside. Processes and verifies payroll and all pay practices in compliance with applicable Union Memorandum of Understanding and Fair Labor Standards Act provisions. Resolves personnel issues including coaching/counseling and progressive discipline, grievances, and work assignments. Conducts performance improvement plans of assigned Specialists. Performs program management in various programs such as, but not limited to scheduling, vehicle maintenance, budget/payroll, and training.
• Ensures compliance with Airport Rules and Regulations, Federal Aviation Regulations (FARs) and Transportation Security Administration TSR 1542 regulations, as well as federal, state, and local laws.
• Coordinates and oversees special events, construction activities, and projects at the airport.
• Monitors the trend of delayed flights and other Irregular Operations (IROPs) impacting the airport requiring thorough analysis of airport activities and flight information. Issues summaries of irregular operations impacting the airport to various airport departments and public relations personnel.
• Is a First Responder to structural emergencies, fire alarms, and medical incidents in the terminal facilities. Acts in a supporting role to police, fire, and emergency medical personnel and provides guidance through airport facilities. Transports patients and emergency personnel by way of the airport's ambulance carts. Maintains proficiency in basic first aid and life saving techniques, including CPR & AED.
• Serves as a key resource and support within the Airport's Incident Command structure as it relates to Airport emergencies. Assists Airport Terminal Managers during situations to include mitigation, preparation, response, and recovery phases related to Airport emergencies. Serves as the Terminal/Landside Operations point of contact in the Airport's Emergency Operations Plan.
• Performs security inspections and provides instruction to Airport Operations Specialists - Terminal/Landside in the proper technique of security inspection of vehicles, Landside grounds and Airport terminal facilities to maintain a safe, secure environment and meet U.S. Transportation Security Administration requirements applicable to specific national threat procedures.
• Acts as liaison to ground transportation providers and associated governmental and private agencies. Responds or assists officers in responding to ground transportation inquires. Oversees enforcement of applicable Airport Rules and Regulations and city, state, and federal ordinances as applied to commercial ground transportation companies, vehicles, and personnel.
• Provides high profile customer service to the traveling public, tenants, concessionaires, and individuals at the Salt Lake City Department of Airports. Responds to inquiries, requests for information, complaints, and issues. Provides information on complaint procedures and/or directions to the appropriate tenant and/or airline representative. Required to coordinate, oversee, and escort personnel during special events and projects.
• Assists the Airport Properties and Finance divisions with tenant-related issues.
• May be assigned various administrative tasks for the Airport Operations-Terminal/Landside division including timekeeping and payroll, developing policies/procedures, providing analysis on various operational activities, budgeting, uniform allocation, vehicle and equipment inventory, and employee training programs. Uses various computer software for administrative and operational needs.
• Ensures compliance with the Americans with Disabilities Act (ADA) including ensuring public rights-of-way and functionality of ADA related equipment. Provides assistance to passengers with disabilities and special needs at the airport.
• Performs other related duties as assigned. May need to fill in and provide coverage in any area of the Terminal Landside Operation.

Minimum Qualifications:

• Four (4) years of college-level coursework plus three (3) years of paid experience in an enforcement or customer service-related field, interacting with people under potentially perilous or delicate circumstances. Two (2) of the three (3) years of paid experience must be in a commercial airport environment. Additionally, one (1) year of supervisory or lead worker experience required. Education and experience may be substituted on a year-for-year basis including the one (1) year supervisory or lead work experience. Designation in the Airport Operations discipline such as completion of training requirements through the American Association of Airport Executives (AAAE) programs for Certified Member (CM) designation, Airport Certified Employee (ACE) designation, or other related designation, fulfills one year of the experience requirement.
• Working knowledge of federal, state, and local laws, rules, regulations, policies, and procedures related to the operations of a large hub airport. Working knowledge of terminal operations and technical aviation issues, equipment, and administration in an aviation environment. Working knowledge of aviation industry agencies, tenants, and airport functions.
• Ability to work well with others, and to assist the public cooperatively and courteously. Extensive public relations and effective communication abilities. Ability to relate well verbally, in writing, and via telephone, and two-way radio.
• Americans with Disabilities Act (ADA) basics course completion within 6 months of hire.
• AAAE ACE - Security or Operations Certification or ACI Terminal and Landside Operations Course Completion.
• Ability to establish and maintain successful working relationships with individuals of diverse backgrounds. Ability to respond tactfully and courteously with airport tenants, the public, special-needs individuals, co-workers, supervisors, and other workgroups and agency personnel.
• Ability to multi-task, prioritize competing needs and tasks, handle stressful and dynamic situations, including emergencies, with little or no guidance. Able to respond promptly to emergency and operational needs.
• Demonstrated proficiency in planning, organizing, and conducting investigations. Ability to adapt methods, techniques, and procedures of investigation to specific situations, maintain records and to complete accurate reports. Demonstrated ability to multi-task, prioritize competing needs and tasks, handle stressful and dynamic situations, including emergencies, with little or no guidance. Ability to maintain records and to complete accurate reports.
• Able to respond promptly to emergency and operational needs. Ability to analyze high stress and emergency situations quickly and objectively, determining a proper course of action to be taken, providing for an organized, calm, and professional response.
• Working knowledge of the Incident Command System. Ability to serve in a leadership role in Incident Command situations. Ability to obtain National Incident Management System certifications as required, including ICS 100, 200, 700, 800, as well as classes ICS 300 and 400.
• Demonstrated ability to read and write legibly and maintain accurate records and to prepare technical reports. Working knowledge of computers and associated word processing and spreadsheet software. Ability to learn new computer applications.
• Ability to meet all minimum qualifications and standards required of Airport Operations Specialists-Terminal/Landside, including the successful completion of a Post Offer Employment Test and ability to perform all job assignments and tasks required of both positions as required.
• Prior to employment, must successfully pass a background check and obtain an airport ID badge for working in secure areas of the airport and maintain a valid badge throughout employment.
• Must be able to certify in CPR & AED within 90 days and maintain certifications. Must maintain certification throughout employment.
• Within 60 days, successfully pass a background check and obtain U.S. Customs and Border Protection Zone 1 (Z1) clearance to work in designated Federal Inspection Service (FIS) areas of the airport. Must maintain said clearance throughout employment.
• Possession of a valid state driver's license or Utah driving privilege card.

Desired Qualifications:

• Candidates who have practical working experience in a program regulated by ordinance and public sector policies is desired.
• Completion of an industry-recognized accreditation or certification program.
• Preference will be given to candidates with the required number of years of experience in a related position with Salt Lake City Department of Airports.
• Fluency in a second language
• Demonstrated ability to effectively lead small groups or teams.

Working Conditions:

• Moderate physical efforts as needed to push, pull, and lift medium weights. Occasional strenuous physical effort required. Considerable exposure to disagreeable elements such as extreme heat or cold weather conditions and excessive noise. Performs most duties while covering an expansive terminal and landside area, requiring walking or standing throughout the duration of the shift. Required ability to maneuver safely and direct others safely through construction sites.
• Considerable exposure to stressful situations as a result of human behavior, occupational hazards, time and/or operational constraints, emergency situations, and multiple simultaneous demands and tasks.
• Required to work non-traditional hours and shift work and possible overtime to provide required shift coverage.

The above statements are intended to describe the general nature and level of work being performed by persons assigned to this job. They are not intended to be an exhaustive list of all duties, responsibilities and skills required of personnel so classified.
All requirements are subject to possible modification to reasonably accommodate individuals with disabilities.

POSITION TYPE

Full-Time

DEPARTMENT

Airport

Full Time/Part Time:
Full time
Scheduled Hours:
40

Achieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network.
Come join us to create what's next. Let's define tomorrow, together.
**Description**
At United, we fly into airports around the entire world. And we need a whole team of people to keep things running in tip-top shape! From the exceptional service at the check-in counter to the departure gate, and even behind the scenes making sure your checked bags arrive with you, our Airport Operations team keeps operations at our airports running smoothly every single day.
The supervisor will focus on leading and developing the skills of front-line co-workers with the goal of delivering consistent and excellent customer service and delivering a quality product in accordance with Company guidelines. Ensure consistency on operational, service and product delivery. Lead performance dialogues with front-line co-workers to review metrics, performance boards and issues boards. Develop and support standard work and continuous improvement processes. Oversee and support the performance of a team, zone or cell. Focus on performance issues with the goal of changing co-worker behavior. Set expectations with front-line co-workers and gain their commitment to act in accordance with Company guidelines and union agreements. Serve as subject matter expert on safety, service and procedures.
**Team Leadership Activities**
+ Engage front-line co-workers to deliver excellent customer service and an on-time quality product - for example, participate in briefings, and develop team communications
+ Engage and recognize external customers
+ Monitor front-line co-worker behavior with customers (both internal and external) to ensure consistency and compliance with Company guidelines, procedures and standards
+ Monitor the performance of a team, zone or cell, taking actions as necessary, to ensure daily goals are met
+ Assess and delegate the appropriate work tasks to Service Directors/Leads/Pursers
+ Identify issues and engage in structured problem solving to assist front-line co-workers in accomplishing work
+ Conduct trend analyses, review key metrics and take actions to address items not on track - lead performance dialogues with front-line co-workers to review metrics, performance boards and issues boards
+ Develop and implement standard work and continuous improvement processes
+ Set expectations with co-workers with regard to performance standards including consistent and outstanding delivery of service and product
+ Provide front-line co-workers with regular coaching, feedback and recognition, as appropriate
+ Develop skills of front-line co-workers by coaching on performance, as it relates to customer service and products
+ Communicate effectively to ensure priorities are understood and acted upon, with clear turnover for continuity across shifts
+ Serve as a subject matter expert on service and procedures
**Performance Management Activities**
+ Develop actions plans to affect behavior change (e.g. dependability, overall job performance)
+ Provide technical guidance and interpret company guidelines and procedures and/or union agreements to assist employees in performing functional tasks and to ensure that safety, security and service are delivered consistently
+ Identify, address and issue appropriate and timely corrective action in accordance with guidelines
+ Conduct "routine" investigations, as appropriate, into performance, safety (damages and injuries), complaints and other work issues
+ Recognize and document excellent performance
+ Partner with vendor supervisor staff to define and address performance impacting shared goals and service delivery to United's customers
+ Participate in peer, safety and accident review boards
+ Confront and address inappropriate behavior and performance issues with specific feedback
**Administrative Activities**
+ Complete all mandatory regulatory and Company required documentation of activities
+ Document performance issues into case management system
+ Attend division/unit/group meetings
+ Participate on collateral projects
+ Email/Voicemail follow up
**Qualifications**
**What's needed to succeed (Minimum Qualifications):**
+ High school diploma or equivalent
+ Experience leading and influencing a team and customer service experience
+ Strong written and oral communication skills
+ Conflict resolution and decision making, with the ability to lead
+ Experience supervising Union personnel a plus
+ Proficient in IT systems and common software appropriate to work group
+ Business Acumen/Continuous Improvement
+ Customer Focus
+ Conflict Resolution
+ Accountability
+ Teamwork
+ Engagement/Motivation
+ Safety Orientation
+ Planning/multi-tasking
+ Ensure front line co-workers are delivering on service, performance and safety objectives set by the company and station
+ Operational performance (D:0, A:14, bridges, late weights, freight and mail boarded as booked)
+ Controllable Expense (Easy Hours, late lunches)
+ Revenue generation (upsell)
+ Front line performance (SSEs)
+ Safety performance (OSHA, LTI, damages)
+ Serve as first responder for co-worker / customer issues, measured through employee engagement surveys, customer feedback surveys, - survey results-UP, lower number of employee grievances
+ Improved union relations- working within contractual language
**What will help you propel from the pack (Preferred Qualifications):**
+ Bachelor's degree and/or 5+ years equivalent work experience
The base pay range for this role is $75,970.80 to $92,853.20.
The base salary range/hourly rate listed is dependent on job-related, factors such as experience, education, and skills. This position is also eligible for bonus and/or long-term incentive compensation awards.
You may be eligible for the following competitive benefits: medical, dental, vision, life, accident & disability, parental leave, employee assistance program, commuter, paid holidays, paid time off, 401(k) and flight privileges.
United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. Equal Opportunity Employer - Minorities/Women/Veterans/Disabled/LGBT.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact to request accommodation.

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**Description**
At United, we fly into airports around the entire world. And we need a whole team of people to keep things running in tip-top shape! From the exceptional service at the check-in counter to the departure gate, and even behind the scenes making sure your checked bags arrive with you, our Airport Operations team keeps operations at our airports running smoothly every single day.
The supervisor will focus on leading and developing the skills of front-line co-workers with the goal of delivering consistent and excellent customer service and delivering a quality product in accordance with Company guidelines. Ensure consistency on operational, service and product delivery. Lead performance dialogues with front-line co-workers to review metrics, performance boards and issues boards. Develop and support standard work and continuous improvement processes. Oversee and support the performance of a team, zone or cell. Focus on performance issues with the goal of changing co-worker behavior. Set expectations with front-line co-workers and gain their commitment to act in accordance with Company guidelines and union agreements. Serve as subject matter expert on safety, service and procedures.
**Team Leadership Activities**
+ Engage front-line co-workers to deliver excellent customer service and an on-time quality product - for example, participate in briefings, and develop team communications
+ Engage and recognize external customers
+ Monitor front-line co-worker behavior with customers (both internal and external) to ensure consistency and compliance with Company guidelines, procedures and standards
+ Monitor the performance of a team, zone or cell, taking actions as necessary, to ensure daily goals are met
+ Assess and delegate the appropriate work tasks to Service Directors/Leads/Pursers
+ Identify issues and engage in structured problem solving to assist front-line co-workers in accomplishing work
+ Conduct trend analyses, review key metrics and take actions to address items not on track - lead performance dialogues with front-line co-workers to review metrics, performance boards and issues boards
+ Develop and implement standard work and continuous improvement processes
+ Set expectations with co-workers with regard to performance standards including consistent and outstanding delivery of service and product
+ Provide front-line co-workers with regular coaching, feedback and recognition, as appropriate
+ Develop skills of front-line co-workers by coaching on performance, as it relates to customer service and products
+ Communicate effectively to ensure priorities are understood and acted upon, with clear turnover for continuity across shifts
+ Serve as a subject matter expert on service and procedures
**Performance Management Activities**
+ Develop actions plans to affect behavior change (e.g. dependability, overall job performance)
+ Provide technical guidance and interpret company guidelines and procedures and/or union agreements to assist employees in performing functional tasks and to ensure that safety, security and service are delivered consistently
+ Identify, address and issue appropriate and timely corrective action in accordance with guidelines
+ Conduct "routine" investigations, as appropriate, into performance, safety (damages and injuries), complaints and other work issues
+ Recognize and document excellent performance
+ Partner with vendor supervisor staff to define and address performance impacting shared goals and service delivery to United's customers
+ Participate in peer, safety and accident review boards
+ Confront and address inappropriate behavior and performance issues with specific feedback
**Administrative Activities**
+ Complete all mandatory regulatory and Company required documentation of activities
+ Document performance issues into case management system
+ Attend division/unit/group meetings
+ Participate on collateral projects
+ Email/Voicemail follow up
**Qualifications**
**What's needed to succeed (Minimum Qualifications):**
+ High school diploma or equivalent
+ Experience leading and influencing a team and customer service experience
+ Strong written and oral communication skills
+ Conflict resolution and decision making, with the ability to lead
+ Experience supervising Union personnel a plus
+ Proficient in IT systems and common software appropriate to work group
+ Business Acumen/Continuous Improvement
+ Customer Focus
+ Conflict Resolution
+ Accountability
+ Teamwork
+ Engagement/Motivation
+ Safety Orientation
+ Planning/multi-tasking
+ Ensure front line co-workers are delivering on service, performance and safety objectives set by the company and station
+ Operational performance (D:0, A:14, bridges, late weights, freight and mail boarded as booked)
+ Controllable Expense (Easy Hours, late lunches)
+ Revenue generation (upsell)
+ Front line performance (SSEs)
+ Safety performance (OSHA, LTI, damages)
+ Serve as first responder for co-worker / customer issues, measured through employee engagement surveys, customer feedback surveys, - survey results-UP, lower number of employee grievances
+ Improved union relations- working within contractual language
**What will help you propel from the pack (Preferred Qualifications):**
+ Bachelor's degree and/or 5+ years equivalent work experience
The base pay range for this role is $75,970.80 to $92,853.20.
The base salary range/hourly rate listed is dependent on job-related, factors such as experience, education, and skills. This position is also eligible for bonus and/or long-term incentive compensation awards.
You may be eligible for the following competitive benefits: medical, dental, vision, life, accident & disability, parental leave, employee assistance program, commuter, paid holidays, paid time off, 401(k) and flight privileges.
United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. Equal Opportunity Employer - Minorities/Women/Veterans/Disabled/LGBT.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact to request accommodation.