5,715 Digital Channels jobs in the United States

DTC & Digital Channels Specialist

07921 Bedminster, New Jersey Freshpet

Posted 21 days ago

Job Viewed

Tap Again To Close

Job Description

Job Summary

At Freshpet, our mission is simple: to improve the lives of dogs and cats through real, fresh food made with love. We're passionate pet lovers dedicated to making a real difference-and that passion extends to how we support our pet parents.

We are looking for a DTC (Direct-to-Consumer) & Digital Channels Specialist to join our growing Consumer Care Team. This hybrid role combines expertise in DTC operations and social media engagement to deliver best-in-class service across both traditional and digital platforms. You'll serve as a key liaison between Freshpet and our pet parent community-resolving issues, gathering insights, and championing improvements across DTC and social channels.

Ideal Candidates Will Have:
  • Passion for Consumers: Thrive in a dynamic environment and contribute to our mission of delivering best-in-class customer service by leveraging consumer feedback to drive meaningful improvements.
  • Digital Savvy: Monitor and engage with consumers across all Freshpet social media platforms and consumer review sites.
  • Exceptional Communication Skills: Exhibit excellent written and verbal communication skills. Ensure data accuracy and maintain strong relationships with internal and external stakeholders. Embrace feedback and collaborate effectively across diverse teams. Communicate with urgency, clarity, and professionalism to a variety of audiences, including senior management and consumers.
  • Technical Proficiency: Navigate multiple online systems seamlessly while managing consumer interactions. Demonstrate experience with DTC order and account management, eCommerce platforms, subscription management systems, and contact center technology. Familiarity with live chatbots and database management is essential. Help maintain a comprehensive knowledge base and create and update learning material.
  • DTC Expertise: Understand the consumer mindset in a DTC environment, including order and account management, and collaborate effectively with operational and last-mile teams. Assist consumers in managing their subscriptions, accounts, and order preferences.
  • Proactive Prowess and Problem-Solving Skills: Anticipate consumer needs, identify potential issues, and proactively implement solutions.
  • Passion for Pets: Advocate for pet parents by understanding their needs and preferences, ensuring they are supported with the products and services they love.
What You Will Do:

Consumer Support and Issue Resolution
  • Serve as one of the primary points of contact for escalated consumer inquiries and complaints across all DTC channels, including social and review sites.
  • Provide personalized, empathetic, and professional support to address consumer concerns promptly and effectively.
  • Maintain accurate records of interactions within a CRM system and analyze trends to recommend proactive improvements.
  • Collaborate with cross-functional teams to resolve issues and enhance the consumer experience.
Cross-Functional Collaboration & Process Enhancement
  • Partner with teams across QA, R&D, Sales, Marketing, and Operations to resolve issues and implement customer-centric improvements.
  • Provide actionable feedback to internal teams based on recurring consumer trends and feedback.
  • Digitally savvy and socially fluent.
Social Media & Digital Engagement
  • Utilize tools such as Emplifi, Trustpilot, and Bazaarvoice to manage and respond to consumer feedback, reviews, and social posts.
  • Identify and report product issues, sentiment trends, and potential opportunities through social listening insights.
Collaboration and Process Improvement
  • Partner with the DTC team to improve the overall consumer journey.
  • Provide actionable insights and feedback from consumer interactions to support product development, user experience, and marketing strategies.
  • Assist in creating and maintaining training materials and a comprehensive DTC knowledge database.
Order and Subscription Management
  • Oversee subscription services, ensuring accurate and timely processing of consumer orders.
  • Address subscription-related inquiries and provide solutions efficiently and effectively.
  • Monitor subscription metrics, report performance trends, and recommend enhancements for continuous improvement.
  • Support pet parents in managing their preferences and account information.
Technical Troubleshooting
  • Leverage technical skills to address and resolve consumer issues related to products, services, and digital platforms.
Work Environment
  • High-paced, dynamic team environment.
  • Collaboration across multiple departments and external partners.
Minimum Job Requirements:
  • Education: Bachelor's degree or 3-5 years of experience in a customer service role, preferably within a contact center or DTC environment.

If you are passionate about pets, excel in a fast-paced environment, and possess the skills to thrive in this role, we encourage you to apply and join our mission to make a difference in the lives of pets and their families.
View Now

Digital Channels Product Manager

19893 Wilmington, Delaware JPMorgan Chase

Posted 2 days ago

Job Viewed

Tap Again To Close

Job Description

You enjoy shaping the future of product innovation as a core leader, driving value for customers, guiding successful launches, and exceeding expectations. Join our dynamic team and make a meaningful impact by delivering high-quality products that resonate with clients.
As a Product Manager in Digital Channels, you are an integral part of the team that innovates new product offerings and leads the end-to-end product life cycle. As a core leader, you are responsible for acting as the voice of the customer and developing profitable products that provide customer value. Utilizing your deep understanding of how to get a product off the ground, you guide the successful launch of products, gather crucial feedback, and ensure top-tier client experiences. With a strong commitment to scalability, resiliency, and stability, you collaborate closely with cross-functional teams to deliver high-quality products that exceed customer expectations.
**Job responsibilities**
+ Develops a product strategy and product vision that delivers value to customers
+ Manages discovery efforts and market research to uncover customer solutions and integrate them into the product roadmap
+ Owns, maintains, and develops a product backlog that enables development to support the overall strategic roadmap and value proposition
+ Builds the framework and tracks the product's key success metrics such as cost, feature and functionality, risk posture, and reliability
+ Identifies new and emerging digital threats that can lead to customer impact or reputational harm
+ Leads the product development lifecycle form concept to launch for cybersecurity solutions and rules
+ Collaborates with cross-functional teams to execute new functionality and rules
**Required qualifications, capabilities, and skills**
+ 5+ years of experience or equivalent expertise in product management or a relevant domain area
+ Advanced knowledge of the product development life cycle, design, and data analytics
+ Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management
+ Strong understanding of cybersecurity principles, threats, and mitigation strategies.
+ Proven experience with Splunk and/or other log management platforms
+ Strong analytical and problem-solving skills
+ Ability to communicate across differing levels of leadership
**Preferred qualifications, capabilities, and skills**
+ Demonstrated prior experience working in a highly matrixed, complex organization
+ Certifications such as CISSP, CISM, or similar
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
View Now

Digital Channels Product Manager

19801 Wilmington, Delaware JPMorgan Chase Bank, N.A.

Posted 23 days ago

Job Viewed

Tap Again To Close

Job Description

Permanent
You enjoy shaping the future of product innovation as a core leader, driving value for customers, guiding successful launches, and exceeding expectations. Join our dynamic team and make a meaningful impact by delivering high-quality products that resonate with clients.

As a Product Manager in Digital Channels, you are an integral part of the team that innovates new product offerings and leads the end-to-end product life cycle. As a core leader, you are responsible for acting as the voice of the customer and developing profitable products that provide customer value. Utilizing your deep understanding of how to get a product off the ground, you guide the successful launch of products, gather crucial feedback, and ensure top-tier client experiences. With a strong commitment to scalability, resiliency, and stability, you collaborate closely with cross-functional teams to deliver high-quality products that exceed customer expectations.

Job responsibilities

  • Develops a product strategy and product vision that delivers value to customers
  • Manages discovery efforts and market research to uncover customer solutions and integrate them into the product roadmap
  • Owns, maintains, and develops a product backlog that enables development to support the overall strategic roadmap and value proposition
  • Builds the framework and tracks the product's key success metrics such as cost, feature and functionality, risk posture, and reliability
  • Identifies new and emerging digital threats that can lead to customer impact or reputational harm
  • Leads the product development lifecycle form concept to launch for cybersecurity solutions and rules
  • Collaborates with cross-functional teams to execute new functionality and rules

Required qualifications, capabilities, and skills

  • 5+ years of experience or equivalent expertise in product management or a relevant domain area
  • Advanced knowledge of the product development life cycle, design, and data analytics
  • Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management
  • Strong understanding of cybersecurity principles, threats, and mitigation strategies.
  • Proven experience with Splunk and/or other log management platforms
  • Strong analytical and problem-solving skills
  • Ability to communicate across differing levels of leadership

Preferred qualifications, capabilities, and skills

  • Demonstrated prior experience working in a highly matrixed, complex organization
  • Certifications such as CISSP, CISM, or similar

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

Apply Now

Personalization & Optimization Lead, Digital Channels

60290 Chicago, Illinois CIBC

Posted 11 days ago

Job Viewed

Tap Again To Close

Job Description

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com (

What you'll be doing:

As a Personalization & Optimization Lead on the US Digital & Direct Marketing team your focus will be on configuring campaign workflows, setting triggers, scheduling send times, and assigning tracking metrics in Adobe Target and Braze. The role requires seamless coordination across the Mobile & Online Campaign Execution team, Digital & Publishing team and the Business to understand campaign goals, define KPIs and execute to align with US goals and objectives.

At CIBC we enable the work environment most optimal for you to thrive in your role. To successfully perform the work, you’ll be on-site in our Chicago, IL office anywhere between one to two days a week.

How you'll succeed:

  • You’re a subject matter expert when it comes to using platforms, like Adobe Experience Platform, to generate client segments and audiences that best align to our marketing strategy and that provide the best engagement experience for our clients.

  • You can demonstrate experience in creating and implementing cross-channel optimization and personalization strategies. You have 3 to 5 years hands-on experience with Adobe Target and Braze. It’s an asset if you have experience using Adobe Analytics and/or basic HTML.

  • You will be responsible for understanding key customer journeys and segments across digital channels to provide recommendations on how to optimize the customer experience and drive sales.

  • You can identify opportunities surrounding campaign performance from a segmentation perspective. You can identify which KPIs matter for different situations and communicate this information in an actionable format.

Who you are:

  • Your career has focused on digital marketing. You have experience executing campaigns on CPD platforms like Adobe AEP, Target or Braze.

  • You love to learn. You are enthusiastic about growing your knowledge, and you know that there is no limit to what you can achieve.

  • You understand that success is in the details. You notice things that others do not. Your critical thinking skills help to inform your decision making.

  • You are digitally savvy. You seek out innovative solutions and embrace evolving technologies. You can easily adapt to new tools and trends.

  • Values matter to you. You bring your real self to work, and you live our values – trust, teamwork, and accountability.

At CIBC, we offer a competitive total rewards package. This role has an expected salary range of $85,000K - $100,000K for the Chicago, IL market based on experience, qualifications, and location of the position. The successful candidate may be eligible to participate in the relevant business unit’s incentive compensation plan, which may also include a discretionary bonus component. CIBC offers a full range of benefits and programs to meet our employee’s needs; including Medical, Dental, Vision, Health Savings Account, Life Insurance, Disability, and Other Insurance Plans, Paid Time Off (including Sick Leave, Parental Leave and Vacation), Holidays and 401(k), in addition to other special perks reserved for our team members.

T his positio n does not offer visa sponsorship.

#LI-TA

California residents — your privacy rights regarding your actual or prospective employment (

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

  • We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.

  • Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

  • We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

  • CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact

  • You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

  • We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

IL-120 S LaSalle St, GROUND

Employment Type

Regular

Weekly Hours

40

Skills

Adobe Experience Platform (AEP), Communication, Customer Engagement, Dashboard Reporting, Digital Content, Digital Marketing Campaigns, Facilitation, Metrics Development, Teamwork, User Experience (UX)

At CIBC, we are in business to help our clients, employees and shareholders achieve what is important to them. Our ability to create value for all CIBC stakeholders is driven by a business culture based on common values: Trust, Teamwork and Accountability.

Working with CIBC makes you a part of a work environment committed to our clients, employees and communities - a place where you can excel.

Every day, our 44,000 employees help our clients achieve their financial goals, because what matters to our clients, matters to us.

View Now

Senior Specialist, Field Digital Channels

19454 North Wales, Pennsylvania Merck

Posted 5 days ago

Job Viewed

Tap Again To Close

Job Description

**Job Description**
The Field Engagement Capabilities Team (FEC) is committed to delivering innovative, personalized, and compliant digital experiences to our users and customers. We translate customer needs into effective digital solutions that enhance engagement and drive meaningful outcomes.
We are seeking a Senior Specialist with deep expertise in oncology and digital channel innovation to serve as a Field Digital Channel Subject Matter Expert (SME). This role will collaborate with Marketing/Promotion and agile Digital Engagement Teams to provide expert guidance on both Veeva CLM and Veeva Approved email channels. Reporting to the Field Digital Channel Lead, this role will manage cross-functional projects to execute and realize the US Digital Strategies Roadmap through Veeva and related capabilities. The organization will be looking for this role to translate strategies into workable solutions that provide optimal customer experience, while working to define the appropriate guidance and standards to ensure digital marketing resources are meaningful to customers and compliant.
Success in this role will require strong Veeva CRM and Salesforce knowledge, project management skills and an effective partnership across many functions including Sales, Sales Leadership, Account Executive Leadership, US Market Operations, IT, Training, Compliance, Legal, and Communications.
**Key Responsibilities include and may not be limited to:**
+ Define and coordinate execution for new Veeva CLM and Field Email capabilities with Digital Engagement team members, Sales Leadership, Account Executive Leadership, US Market Operations, Digital Publishers, Creative Agencies, IT, Training, Compliance, Legal and Communications as appropriate
+ Manage Digital Channel Capabilities to ensure promotional resources that deliver optimal customer experience (CX) and user experience (UX) with an emphasis on Oncology
+ Lead and support pilot initiatives to implement and operationalize new digital capabilities across oncology brands and channels
+ Oversight of marketing digital publishing vendors
+ Support approved email and Veeva CLM through brand launches, managing timelines and communication as needed
+ Work with analytics group to enhance data management and analytics to assess and optimize channel performance
+ Facilitate the integration between marketing / promotion, legal/regulatory and technical teams to ensure compliance with channel standards and offer SME suppor
+ Maintain above-brand templates and facilitate approvals through Digital Standards Review Team (DSRT)
**Qualifications:**
**Minimum Requirements:**
+ Bachelor's degree (BS or BA)
+ Minimum 5 years of experience in sales operations, marketing operations, or digital channel innovation, preferably within oncology or related therapeutic areas
+ Ability to work hybrid at the North Wales (Upper Gwynedd), Pennsylvania office at least 3 days per week
+ Experience working with and implementing technology products and solving consumer needs; including Veeva CRM, Salesforce, and/or Veeva Vault PromoMats
+ Experience in end-to-end medical/ legal review and delivery processes
+ Strong program/project management skills with the ability to manage multiple concurrent projects and foster collaboration with colleagues
+ Demonstrated ability to negotiate, influence, and lead cross-functional teams without direct authority
+ Ability to manage business processes; including design, championing, and communication plans
+ Experience with developing and managing standards and guidance documentation
+ Demonstrated cross-functional leadership skills and ability to collaborate across the organization and with external agencies / vendors to drive work toward a common goal
+ Leadership Competencies including:
+ Execution Excellence - Proactive and results-driven, delivering work promptly and beyond expectations while maintaining compliance.
+ Strategic Planning - Skilled in prioritizing, planning, and resource allocation to meet deadlines efficiently
+ Change Catalyst - Adaptable and effective in dynamic environments, embracing change and driving successful transitions
+ Ownership and Accountability - Takes full responsibility for outcomes, setting high standards for self and others
**Preferred Experience and Skills:**
+ Knowledge/ experience with the US marketplace; including Oncology therapeutic area
+ Understanding of launch products and timelines
+ Experience working in an agile environment or scrum framework
+ Ability for strategic thinking, problem solving, and understanding of sales and marketing
Current Employees apply HERE ( Contingent Workers apply HERE ( and Puerto Rico Residents Only:**
Our company is committed to inclusion, ensuring that candidates can engage in a hiring process that exhibits their true capabilities. Please click here ( if you need an accommodation during the application or hiring process.
As an Equal Employment Opportunity Employer, we provide equal opportunities to all employees and applicants for employment and prohibit discrimination on the basis of race, color, age, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or other applicable legally protected characteristics. As a federal contractor, we comply with all affirmative action requirements for protected veterans and individuals with disabilities. For more information about personal rights under the U.S. Equal Opportunity Employment laws, visit:
EEOC Know Your Rights ( GINA Supplement
We are proud to be a company that embraces the value of bringing together, talented, and committed people with diverse experiences, perspectives, skills and backgrounds. The fastest way to breakthrough innovation is when people with diverse ideas, broad experiences, backgrounds, and skills come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another's thinking and approach problems collectively.
Learn more about your rights, including under California, Colorado and other US State Acts ( Hybrid Work Model**
Effective September 5, 2023, employees in office-based positions in the U.S. will be working a Hybrid work consisting of three total days on-site per week, Monday - Thursday, although the specific days may vary by site or organization, with Friday designated as a remote-working day, unless business critical tasks require an on-site presence.This Hybrid work model does not apply to, and daily in-person attendance is required for, field-based positions; facility-based, manufacturing-based, or research-based positions where the work to be performed is located at a Company site; positions covered by a collective-bargaining agreement (unless the agreement provides for hybrid work); or any other position for which the Company has determined the job requirements cannot be reasonably met working remotely. Please note, this Hybrid work model guidance also does not apply to roles that have been designated as "remote".
The salary range for this role is
$114,700.00 - $180,500.00
This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. An employee's position within the salary range will be based on several factors including, but not limited to relevant education, qualifications, certifications, experience, skills, geographic location, government requirements, and business or organizational needs.
The successful candidate will be eligible for annual bonus and long-term incentive, if applicable.
We offer a comprehensive package of benefits. Available benefits include medical, dental, vision healthcare and other insurance benefits (for employee and family), retirement benefits, including 401(k), paid holidays, vacation, and compassionate and sick days. More information about benefits is available at .
You can apply for this role through (or via the Workday Jobs Hub if you are a current employee). The application deadline for this position is stated on this posting.
**San Francisco Residents Only:** We will consider qualified applicants with arrest and conviction records for employment in compliance with the San Francisco Fair Chance Ordinance
**Los Angeles Residents Only:** We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance
**Search Firm Representatives Please Read Carefully**
Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.
**Employee Status:**
Regular
**Relocation:**
No relocation
**VISA Sponsorship:**
No
**Travel Requirements:**
10%
**Flexible Work Arrangements:**
Hybrid
**Shift:**
Not Indicated
**Valid Driving License:**
No
**Hazardous Material(s):**
n/a
**Required Skills:**
Adaptability, Agile Methodology, Animal Health Sales, Creative Campaign Development, Interpersonal Relationships, Marketing Budget Management, Marketing Data Analysis, Marketing Strategy Implementation, Market Research, Pricing Strategies, Product Lifecycle Management (PLM), Project Management, Strategic Planning, Strategic Thinking, Technology Product Management
**Preferred Skills:**
**Job Posting End Date:**
09/2/2025
***A job posting is effective until 11:59:59PM on the day** **BEFORE** **the listed job posting end date. Please ensure you apply to a job posting no later than the day** **BEFORE** **the job posting end date.**
**Requisition ID:** R362163
View Now

Client Experience & Digital Channels Solutions Manager

60412 Chicago Heights, Illinois BMO Financial Group

Posted 1 day ago

Job Viewed

Tap Again To Close

Job Description

Leads the overall strategy and execution to improve the client and employee experience across onboarding and servicing platforms, including the Onboarding Hub, CCHub, SD, and TSYS systems. Works cross-functionally with business, technology, operations, and client experience teams.
**Key Responsibilities:**
+ Define and implement the client experience strategy across onboarding and digital channels.
+ support teams for onboarding and servicing systems.
+ Review and action Client Experience (CEX) recommendations to drive continuous improvement.
+ Lead initiatives such as:
+ Onboarding simplification
+ EchoWorks integration
+ User journey and process improvements
+ Ensure digital channel enhancements align with business and client expectations.
+ Acts as a trusted advisor to assigned business/group.
+ Assists in the development of strategic plans.
+ Breaks down strategic problems, and analyses data and information to provide insights and recommendations.
+ Tracks metrics and milestones, makes recommendations for resolution and escalates as appropriate when issues arise.
+ Builds effective relationships with internal/external stakeholders.
+ May network with industry contacts to gather and identify competitive insights and best practices.
+ Exercises judgment to identify, diagnose, and solve problems within given rules.
+ Works independently and regularly handles non-routine situations.
+ Broader work or accountabilities may be assigned as needed.
**Qualifications:**
+ Typically between 5 - 7 years of relevant experience
+ Card business knowledge or experience is a nice-to-have
+ Experience with Customer Journey
+ Project Management experience
+ Delivery Management experience
+ Product owner or solution owner experience
+ Experience with documentation
+ Stakeholder Management experience
+ Requirement gathering experience
+ Deep knowledge and technical proficiency gained through extensive education and business experience.
+ Verbal & written communication skills - In-depth.
+ Collaboration & team skills - In-depth.
+ Analytical and problem-solving skills - In-depth.
+ Influence skills - In-depth.
+ Data driven decision making - In-depth.
**Salary:**
$81,400.00 - $151,800.00
**Pay Type:**
Salaried
The above represents BMO Financial Group's pay range and type.
Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group's expected target for the first year in this position.
BMO Financial Group's total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: Us**
At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.
As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one - for yourself and our customers. We'll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we'll help you gain valuable experience, and broaden your skillset.
To find out more visit us at is proud to be an equal employment opportunity employer. We evaluate applicants without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or any other legally protected characteristics. We also consider applicants with criminal histories, consistent with applicable federal, state and local law.
BMO is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to and let us know the nature of your request and your contact information.
Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.
View Now

Vice President, Product Manager, Digital Channels

10176 New York, New York JPMorgan Chase

Posted today

Job Viewed

Tap Again To Close

Job Description

As a Vice President, Product Manager within Chase Travel's Digital Channels team you are an integral part of the team that innovates new strategic products and leads the end-to-end product lifecycle. You are responsible for collaborating with cross-functional partners to develop strategic products that focus on activation, retention, and monetization. Utilizing your deep understanding of how to get a product off the ground, you guide the successful launch of products, gather crucial feedback, and ensure top-tier client experiences. With a strong commitment to scalability, resiliency, and stability, you collaborate closely with cross-functional teams to deliver high-quality products that exceed customer expectations. You will be a part of the Chase Travel organization of Connected Commerce, which is a key business within Chase's Consumer & Community Banking group.
Job Responsibilities:
+ Owns and manages the delivery of product roadmap for specified area of focus, across marketing, communications, and strategic projects.
+ Serves as the subject matter expert for product domain - evaluate and document requirements from internal and partner development teams, scope technical solutions, identify risks, and clearly communicate goals and milestones to business stakeholders globally
+ Creates user stories, test scripts, and acceptance testing criteria
+ Partners with internal and external teams (product, design, technology, analytics, risk, legal, compliance, ops, servicing, marketing, .) on prioritization and development of product features
+ Manages product reviews, strategy sessions with leadership, performance assessments, and data-based decision-making to manage the evolution of the roadmap
+ Refines and iterates product roadmap based on business objectives, customer research and analytics
+ Maintains deep knowledge of user experience insights and journeys, and user analysis to anticipate trends and ascertain best practice to provide fresh insights into backlog
Required qualifications, capabilities, and skills
+ A minimum 8+ years of experience in a product management role building large scale enterprise product/systems or products at scale
+ Bachelor's Degree Required
+ Experience moving technical products from inception to delivery and an ability to articulate the impact
+ Experience managing transactional and marketing messaging across digital channels.
+ Ability to manage tight delivery timelines and exhibit calmness under intense pressure, Comfortable navigating through ambiguity and change
+ Be a strategic thinker that demonstrates strong interpersonal and influencing skills to manage partnerships across all levels of the organization, including teams located in different locales
+ Proven end-to-end problem-solving skills with the ability to solve large, complex business problems, obtain consensus and enhance organizational transformation
+ Data-focused decision making and quantitative analysis skills, Attention to detail and ability to manage multiple tasks and priorities simultaneously
Preferred qualifications, capabilities, and skills
+ Familiarity with Product Management, eCommerce, Marketing, and Travel industry
+ Passion for building something new, working across boundaries to implement change and helping others succeed.
+ Familiarity/Experience with Agile build methodologies preferred
+ Attention to detail and ability to manage multiple tasks and priorities simultaneously
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
**Base Pay/Salary**
New York,NY $122,550.00 - $201,000.00 / year
View Now
Be The First To Know

About the latest Digital channels Jobs in United States !

Product Manager, Digital Channels Core Experience

43201 Columbus, Ohio JPMorgan Chase

Posted 2 days ago

Job Viewed

Tap Again To Close

Job Description

You enjoy shaping the future of product innovation as a core leader, driving value for customers, guiding successful launches, and exceeding expectations. Join our dynamic team and make a meaningful impact by delivering high-quality products that resonate with clients.
As a Product Manager in Channels Core Experience team, you are an integral part of the team that innovates new product offerings and leads the end-to-end product life cycle. As a core leader, you are responsible for acting as the voice of the customer and developing profitable products that provide customer value. Utilizing your deep understanding of how to get a product off the ground, you guide the successful launch of products, gather crucial feedback, and ensure top-tier client experiences. With a strong commitment to scalability, resiliency, and stability, you collaborate closely with cross-functional teams to deliver high-quality products that exceed customer expectations.
Job responsibilities
+ Develops a product strategy and product vision that delivers value to customers
+ Manages discovery efforts and market research to uncover customer solutions and integrate them into the product roadmap
+ Owns, maintains, and develops a product backlog that enables development to support the overall strategic roadmap and value proposition
+ Builds the framework and tracks the product's key success metrics such as cost, feature and functionality, risk posture, and reliability
+ Collaborate with design, engineering, analytics, business and functional partners to drive product initiatives
+ Owns end-to-end delivery of product features, and identify and manage cross-impact dependencies and risks
+ Owns an outcome-driven roadmap, working with partner teams and other key stakeholders to prioritize against it
+ Develops a clear communication strategy for area of ownership; presents updates to senior leaders and communicate progress through various forums, dashboards, etc.
+ Evaluates information gathered from multiple sources and ensure consistency
+ Analyze and synthesize key themes from product analytics, user experience research, competitive and market analysis, and company goals to drive product planning
Required qualifications, capabilities, and skills
+ 5+ years of experience or equivalent expertise in product management or a relevant domain area
+ Advanced knowledge of the product development life cycle, design, and data analytics
+ Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management
+ Customer obsessed and track record of driving measurable experience improvements
+ Experience defining, measuring, and reporting on analytics and experimentation results
+ Polished verbal, written, and presentations skills; ability to articulate at the right level of detail to a wide range of audiences and stakeholders
+ Demonstrated ability to manage delivery timelines and risks for multiple initiatives with calmness and diligence
+ Team-oriented disposition and positive attitude
+ Ability to thrive in a complex and fast-paced environment; resourceful and a results-oriented self-starter
Preferred qualifications, capabilities, and skills
+ Demonstrated prior experience working in a highly matrixed, complex organization
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
**Base Pay/Salary**
New York,NY $122,550.00 - $201,000.00 / year
View Now
 

Nearby Locations

Other Jobs Near Me

Industry

  1. request_quote Accounting
  2. work Administrative
  3. eco Agriculture Forestry
  4. smart_toy AI & Emerging Technologies
  5. school Apprenticeships & Trainee
  6. apartment Architecture
  7. palette Arts & Entertainment
  8. directions_car Automotive
  9. flight_takeoff Aviation
  10. account_balance Banking & Finance
  11. local_florist Beauty & Wellness
  12. restaurant Catering
  13. volunteer_activism Charity & Voluntary
  14. science Chemical Engineering
  15. child_friendly Childcare
  16. foundation Civil Engineering
  17. clean_hands Cleaning & Sanitation
  18. diversity_3 Community & Social Care
  19. construction Construction
  20. brush Creative & Digital
  21. currency_bitcoin Crypto & Blockchain
  22. support_agent Customer Service & Helpdesk
  23. medical_services Dental
  24. medical_services Driving & Transport
  25. medical_services E Commerce & Social Media
  26. school Education & Teaching
  27. electrical_services Electrical Engineering
  28. bolt Energy
  29. local_mall Fmcg
  30. gavel Government & Non Profit
  31. emoji_events Graduate
  32. health_and_safety Healthcare
  33. beach_access Hospitality & Tourism
  34. groups Human Resources
  35. precision_manufacturing Industrial Engineering
  36. security Information Security
  37. handyman Installation & Maintenance
  38. policy Insurance
  39. code IT & Software
  40. gavel Legal
  41. sports_soccer Leisure & Sports
  42. inventory_2 Logistics & Warehousing
  43. supervisor_account Management
  44. supervisor_account Management Consultancy
  45. supervisor_account Manufacturing & Production
  46. campaign Marketing
  47. build Mechanical Engineering
  48. perm_media Media & PR
  49. local_hospital Medical
  50. local_hospital Military & Public Safety
  51. local_hospital Mining
  52. medical_services Nursing
  53. local_gas_station Oil & Gas
  54. biotech Pharmaceutical
  55. checklist_rtl Project Management
  56. shopping_bag Purchasing
  57. home_work Real Estate
  58. person_search Recruitment Consultancy
  59. store Retail
  60. point_of_sale Sales
  61. science Scientific Research & Development
  62. wifi Telecoms
  63. psychology Therapy
  64. pets Veterinary
View All Digital Channels Jobs