192 Digital Customer Experience jobs in New York
Digital Customer Experience Architect
12237 Albany, New York
Ralliant
Posted today
Job Viewed
Job Description
Are you passionate about building seamless digital experiences that scale across brands and platforms? We're looking for a Digital Customer Experience Architect to lead the design and integration of our digital ecosystem—spanning ecommerce, customer data, and content systems. This is a high-impact role where your work will directly influence revenue growth, customer satisfaction and operational efficiency.
What You’ll Do
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Architect and integrate digital platforms across Ecommerce, ERP, CRM, PIM, CMS, and customer data systems.
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Lead the front-end evolution of BigCommerce Catalyst storefronts using Next.js and headless frameworks.
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Build and maintain API connectors for dynamic content, product data, and backend systems.
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Establish and manage code repositories, enforce version control standards, and champion DevOps best practices including CI/CD pipelines, automated testing, and deployment workflows.
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Drive platform unification and reduce technical overhead while enabling experimentation frameworks (e.g., A/B testing, SEO optimization).
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Optimize digital experiences for performance, accessibility, SEO, and Core Web Vitals across multiple brands and domains.
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Collaborate cross-functionally with marketing, product, and IT teams to align digital architecture with business strategy.
Requirements
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7+ years of experience in digital architecture, software engineering, or ecommerce platform development.
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Strong proficiency with modern JavaScript frameworks (e.g., Next.js, React) and headless commerce architectures.
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Define, implemen
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Hands-on experience with BigCommerce or similar ecommerce platforms.
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Deep understanding of ERP systems (e.g., SAP, Oracle, JDE) and their integration with digital commerce and manufacturing operations.
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Experience with DevOps tools and practices including CI/CD pipelines, Git-based version control, and automated testing.
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Demonstrated ability to lead cross-functional initiatives and deliver scalable, high-performance digital solutions.
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Experience working with development partners and vendors to deliver results.
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Ability to guide cross-functional teams—without direct reporting lines—by setting technical vision, aligning stakeholders, and driving consensus.
Preferred Qualifications
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Experience with manufacturing systems and workflows, especially in relation to product data and fulfillment.
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Familiarity with PIM, CMS, and customer data platforms (e.g., BigCommerce, Perfion).
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Knowledge of Core Web Vitals, SEO best practices, and accessibility standards (WCAG).
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Background in experimentation frameworks and A/B testing tools (e.g., Optimizely, Google Optimize).
#LI - TD1
Ralliant Corporation Overview
Ralliant, originally part of Fortive, now stands as a bold, independent public company driving innovation at the forefront of precision technology. With a global footprint and a legacy of excellence, we empower engineers to bring next-generation breakthroughs to life — faster, smarter, and more reliably. Our high-performance instruments, sensors, and subsystems fuel mission-critical advancements across industries, enabling real-world impact where it matters most. At Ralliant we’re building the future, together with those driven to push boundaries, solve complex problems, and leave a lasting mark on the world.
We Are an Equal Opportunity Employer
Ralliant Corporation and all Ralliant Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Ralliant and all Ralliant Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at
About Dynapar
Dynapar offers the world's broadest range of encoders, resolvers and accessories for motion feedback control. For 50 years, the four brands of Dynapar have been providing innovative, customized system solutions for virtually any heavy-, industrial, servo- or light-duty application.
We Are an Equal Opportunity Employer. Ralliant Corporation and all Ralliant Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Ralliant and all Ralliant Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at
Pay Range
The salary range for this position in local currency is -
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0
Manager, Digital Customer Experience
10176 New York, New York
CVS Health
Posted today
Job Viewed
Job Description
At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.
As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues - caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.
**Position Summary:**
The Manager, Digital CEM is responsible for monitoring and providing actionable voice of the customer insights to our Digital product team along with monitoring key operational metrics to optimize the Digital Customer Experience across digital channels.
This role will help to support Voice of Customer insights for Experiences across the Digital enterprise. The Manager, Digital CEM will utilize both qualitative and quantitative data to ensure optimal site health and move the needle on satisfaction scores. Qualitative data will include current Voice of Customer tools to gain actionable insights, while closely collaborating with product managers, analytics, and IT teams to take these insights to market. Quantitative data and analysis will include funnel flow analytics and key metric dashboards. This position will be responsible for staying abreast of the fast-moving industry to identify the latest market developments, synthesize competitive research insights, and inform a product roadmap that drives customer satisfaction and improved conversion.
**What you'll do:**
_Proactive Insights:_
+ Utilizing an array of "Voice of Customer" tools, the CEM Manager will identify actionable market insights for future customer centric enhancements.
+ These tools may include customer surveys, session replay tools, direct customer feedback, market research, call shadowing, competitive benchmarking, and other tools
+ Leveraging our analytics and IT teams along with external stakeholders to prioritize these insights will be key.
_Reactive Insights:_
+ Day to day monitoring of "site health" from the VoC perspective.
+ Quickly pinpoint and triage existing customer pain points.
+ Leverage our analytics and IT teams to prioritize production issues and trends.
+ Day to day review of key site health metrics.
+ Work with analytics teams to close any critical gaps in data.
_Strategy:_
+ Develop a product roadmap to improve Customer Experience based off customer insights, cross-department collaboration, and company goals.
+ Working with analytics and IT teams, this individual will create business cases to support product recommendations.
+ Identify/prioritize optimization testing opportunities across the breadth of our digital tools.
_Support:_
+ The CEM Manager will act as a digital subject matter expert.
+ Full understanding of our existing features and the value they drive for our customers.
+ The CEM Manager will evangelize the digital story across the enterprise.
+ The CEM Manager will manage large or multiple highly visible projects in support of the Product Management team.
**Required**
+ 5+ years of Voice of Customer Experience
+ 1+ year of people management experience
+ 1+ year of experience with survey analysis tools such as Medallia, Qualtrics, Verint and/or Quantum Metric etc.
+ 3+ years experience with Voice of Customer, Pharmacy, Research, and/or Digital.
+ 2+ years of experience with Digital products OR experience within the Healthcare environment.
+ 2+ years of experience using quantitative skills with the ability to link product design and features to strategic objectives while using hard data and metrics to substantiate assumptions and recommendations.
+ Thorough understanding of technologies, processes, and responsibilities involved in building and maintaining websites and applications.
+ Exceptional problem-solving skills, with an ability to influence and negotiate with peers, cross-functional partners and senior leaders.
+ Excel (pivot table etc.), Word, PowerPoint skills are a must.
**Preferred Qualifications:**
+ Experience with HTML, Javascript, User Interface frameworks, and integration with backend APIs
+ Master's Degree.
+ Exceptional problem-solving skills, with an ability to influence and negotiate with peers, cross-functional partners and senior leaders.
+ Previous experience with research, strategy consulting, healthcare, technology, or retail pharmacy.
+ Passion for technology and good understanding of current technology landscape and issues.
+ Demonstrated strength in using large amount of structured and unstructured data.
+ Excellent organizational skills.
+ An entrepreneurial, out-of-the-box thinker who is intellectually curious with a strong work ethic.
+ Ability to multitask, adapt to changing priorities, be decisive under ambiguity, and meet tight deadlines.
+ Strengths in structured and logical thinking, problem solving, issue resolution, and attention to detail.
+ Proven ability to collaborate broadly with flexible, positive attitude and ability to get results.
**Education:**
+ Bachelor's degree or, equivalent experience (HS diploma + 4 years relevant experience)
+ Masters preferred
Our diverse work experience empowers colleagues for career success. In addition to skill and experience, we attract and retain colleagues whose beliefs and behaviors are in alignment with our core values of collaboration, innovation, caring, integrity and accountability.
CVS Health is an equal opportunity/affirmative action employer. Gender/Race/Ethnicity/Disability/Protected Veteran - we highly value and are committed to all forms of diversity in the workplace. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities. We comply with the laws and regulations set forth in the following EEO is the Law Poster: EEO IS THE LAW ( and EEO IS THE LAW SUPPLEMENT ( . We provide reasonable accommodation to qualified individuals with disabilities. If you require assistance to apply for or perform this job, please contact our Advice and Counsel Reasonable Accommodations team ( ) at
**Anticipated Weekly Hours**
40
**Time Type**
Full time
**Pay Range**
The typical pay range for this role is:
$66,330.00 - $159,120.00
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
**Great benefits for great people**
We take pride in our comprehensive and competitive mix of pay and benefits - investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:
+ **Affordable medical plan options,** a **401(k) plan** (including matching company contributions), and an **employee stock purchase plan** .
+ **No-cost programs for all colleagues** including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
+ **Benefit solutions that address the different needs and preferences of our colleagues** including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.
For more information, visit anticipate the application window for this opening will close on: 09/26/2025
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
We are an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.
As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues - caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.
**Position Summary:**
The Manager, Digital CEM is responsible for monitoring and providing actionable voice of the customer insights to our Digital product team along with monitoring key operational metrics to optimize the Digital Customer Experience across digital channels.
This role will help to support Voice of Customer insights for Experiences across the Digital enterprise. The Manager, Digital CEM will utilize both qualitative and quantitative data to ensure optimal site health and move the needle on satisfaction scores. Qualitative data will include current Voice of Customer tools to gain actionable insights, while closely collaborating with product managers, analytics, and IT teams to take these insights to market. Quantitative data and analysis will include funnel flow analytics and key metric dashboards. This position will be responsible for staying abreast of the fast-moving industry to identify the latest market developments, synthesize competitive research insights, and inform a product roadmap that drives customer satisfaction and improved conversion.
**What you'll do:**
_Proactive Insights:_
+ Utilizing an array of "Voice of Customer" tools, the CEM Manager will identify actionable market insights for future customer centric enhancements.
+ These tools may include customer surveys, session replay tools, direct customer feedback, market research, call shadowing, competitive benchmarking, and other tools
+ Leveraging our analytics and IT teams along with external stakeholders to prioritize these insights will be key.
_Reactive Insights:_
+ Day to day monitoring of "site health" from the VoC perspective.
+ Quickly pinpoint and triage existing customer pain points.
+ Leverage our analytics and IT teams to prioritize production issues and trends.
+ Day to day review of key site health metrics.
+ Work with analytics teams to close any critical gaps in data.
_Strategy:_
+ Develop a product roadmap to improve Customer Experience based off customer insights, cross-department collaboration, and company goals.
+ Working with analytics and IT teams, this individual will create business cases to support product recommendations.
+ Identify/prioritize optimization testing opportunities across the breadth of our digital tools.
_Support:_
+ The CEM Manager will act as a digital subject matter expert.
+ Full understanding of our existing features and the value they drive for our customers.
+ The CEM Manager will evangelize the digital story across the enterprise.
+ The CEM Manager will manage large or multiple highly visible projects in support of the Product Management team.
**Required**
+ 5+ years of Voice of Customer Experience
+ 1+ year of people management experience
+ 1+ year of experience with survey analysis tools such as Medallia, Qualtrics, Verint and/or Quantum Metric etc.
+ 3+ years experience with Voice of Customer, Pharmacy, Research, and/or Digital.
+ 2+ years of experience with Digital products OR experience within the Healthcare environment.
+ 2+ years of experience using quantitative skills with the ability to link product design and features to strategic objectives while using hard data and metrics to substantiate assumptions and recommendations.
+ Thorough understanding of technologies, processes, and responsibilities involved in building and maintaining websites and applications.
+ Exceptional problem-solving skills, with an ability to influence and negotiate with peers, cross-functional partners and senior leaders.
+ Excel (pivot table etc.), Word, PowerPoint skills are a must.
**Preferred Qualifications:**
+ Experience with HTML, Javascript, User Interface frameworks, and integration with backend APIs
+ Master's Degree.
+ Exceptional problem-solving skills, with an ability to influence and negotiate with peers, cross-functional partners and senior leaders.
+ Previous experience with research, strategy consulting, healthcare, technology, or retail pharmacy.
+ Passion for technology and good understanding of current technology landscape and issues.
+ Demonstrated strength in using large amount of structured and unstructured data.
+ Excellent organizational skills.
+ An entrepreneurial, out-of-the-box thinker who is intellectually curious with a strong work ethic.
+ Ability to multitask, adapt to changing priorities, be decisive under ambiguity, and meet tight deadlines.
+ Strengths in structured and logical thinking, problem solving, issue resolution, and attention to detail.
+ Proven ability to collaborate broadly with flexible, positive attitude and ability to get results.
**Education:**
+ Bachelor's degree or, equivalent experience (HS diploma + 4 years relevant experience)
+ Masters preferred
Our diverse work experience empowers colleagues for career success. In addition to skill and experience, we attract and retain colleagues whose beliefs and behaviors are in alignment with our core values of collaboration, innovation, caring, integrity and accountability.
CVS Health is an equal opportunity/affirmative action employer. Gender/Race/Ethnicity/Disability/Protected Veteran - we highly value and are committed to all forms of diversity in the workplace. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities. We comply with the laws and regulations set forth in the following EEO is the Law Poster: EEO IS THE LAW ( and EEO IS THE LAW SUPPLEMENT ( . We provide reasonable accommodation to qualified individuals with disabilities. If you require assistance to apply for or perform this job, please contact our Advice and Counsel Reasonable Accommodations team ( ) at
**Anticipated Weekly Hours**
40
**Time Type**
Full time
**Pay Range**
The typical pay range for this role is:
$66,330.00 - $159,120.00
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
**Great benefits for great people**
We take pride in our comprehensive and competitive mix of pay and benefits - investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:
+ **Affordable medical plan options,** a **401(k) plan** (including matching company contributions), and an **employee stock purchase plan** .
+ **No-cost programs for all colleagues** including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
+ **Benefit solutions that address the different needs and preferences of our colleagues** including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.
For more information, visit anticipate the application window for this opening will close on: 09/26/2025
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
We are an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.
View Now
1
VPII Software Engineering Manager - Digital Customer Experience
10261 New York, New York
LPL Financial Holdings, Inc.
Posted 8 days ago
Job Viewed
Job Description
Are you a team player? Are you curious to learn? Are you interested in working in meaningful projects? Do you want to work with cutting-edge technology? Are you interested in being part of a team that is working to transform and do things differently? If so, LPL Financial is the place for you!
Job Overview:
We are looking for a VP II, Software Development Manager who will be part of the Investor Experience Technology organization that is responsible for providing solutions for financial advisors, end-investors and institutions. Software Development Manager in LPL Financial Services is a critical role that requires strong technical skills, project management expertise, and the ability to manage relationships with a range of stakeholders. They play a key role in driving innovation and growth within the organization.
VPII of Software Engineering oversees software engineering talent across multiple product teams. The individual will be well versed in digital-native cloud technologies and have experience with the technologies listed below. The principal responsibilities for this position will be focused on setting up the technologists for success. This will include working cross functionally to ensure the development patterns are well defined and understood by the teams. Candidate will recruit and coach engineers to ensure they can successfully deliver technology solutions including standards, pre-production environments, and development tools. In addition, this position partners with other Agile team leaders to share learning, mitigate technical dependencies, plan for capacity needs and establish practice consistency between agile teams. Activities will also include daily oversight of development quality, partnering with solution architecture to establish patterns that progress the teams towards scalable platforms.
Responsibilities:
• Team Management: The Software Development Manager is responsible for managing a team of software developers and ensuring that they are productive, motivated, and aligned with the goals of the technology organization.
• Project Management: The Software Development Manager is responsible for overseeing the development and delivery of software projects. They are responsible for managing timelines, budgets, and resources, and ensuring that projects are delivered on time, within budget, and to the required quality standards.
• Technical Expertise: The Software Development Manager is expected to have a deep understanding of the technology stack used in LPL Financial Services and be able to provide technical guidance to their team members. They are expected to keep up to date with the latest technologies and best practices.
• Stakeholder Management: The Software Development Manager is responsible for managing relationships with internal and external stakeholders. This includes collaborating with other departments within the organization, as well as managing relationships with vendors, clients, and partners.
• Risk Management: The Software Development Manager is responsible for identifying and mitigating risks associated with software development projects. They need to ensure that appropriate controls are in
place to manage risks related to cybersecurity, data privacy, and compliance with regulatory requirements.
• Strategic Planning: The Software Development Manager is responsible for contributing to the strategic planning process of the organization. They need to be able to identify opportunities for technology to drive business growth and identify potential risks associated with emerging technologies.
• Continuous Improvement: The Software Development Manager is responsible for driving continuous improvement in the software development process. They need to be able to identify areas for improvement and implement changes that drive greater efficiency, productivity, and quality.
What are we looking for?
We want strong collaborators who can deliver a world-class client experience. We are looking for people who thrive in a fast-paced environment, are client-focused and team-oriented, and can execute in a way that encourages creativity and continuous improvement.
Requirements:
• 10+ Years of demonstrated development team leadership
• 15+ Years of experience within a combination of .NET, Angular and JavaScript, SQL Server, AWS (container and sever-less), Git, Visual Studio and/or front end technologies including CSS, Semantic HTML and Responsive Design.
• Excellent knowledge of OOP concepts, data modeling design patterns/frameworks
• Excellent analytical and problem solving skills
• Knowledge in designing, refactoring, and unit testing
• Experience with Agile development process
• Excellent Communication and Coaching skills with demonstrated capacity to build consensus and empower developers to achieve independently.
• Preferred hands-on experience with MuleSoft, and/or other API Management tools
• Proficient ability to communicate effectively with others using written and spoken English including the ability to provide clear, constructive feedback to team members
• Proficient project planning skills, including the ability to organize, prioritize and control job responsibilities in order to meet deadlines in an environment with overlapping and potentially conflicting priorities
Pay Range:
$186,525-$310,875/year
Actual base salary varies based on factors, including but not limited to, relevant skill, prior experience, education, base salary of internal peers, demonstrated performance, and geographic location. Additionally, LPL Total Rewards package is highly competitive, designed to support your success at work, at home, and at play - such as 401K matching, health benefits, employee stock options, paid time off, volunteer time off, and more. Your recruiter will be happy to discuss all that LPL has to offer!
Company Overview:
LPL Financial Holdings Inc. (Nasdaq: LPLA) was founded on the principle that the firm should work for advisors and institutions, and not the other way around. Today, LPL is a leader in the markets we serve, serving more than 23,000 financial advisors, including advisors at approximately 1,000 institutions and at approximately 580 registered investment advisor ("RIA") firms nationwide. We are steadfast in our commitment to the advisor-mediated model and the belief that Americans deserve access to personalized guidance from a financial professional.
At LPL, independence means that advisors and institution leaders have the freedom they deserve to choose the business model, services, and technology resources that allow them to run a thriving business. They have the flexibility to do business their way. And they have the freedom to manage their client relationships, because they know their clients best. Simply put, we take care of our advisors and institutions, so they can take care of their clients.
Join LPL Financial: Where Your Potential Meets Opportunity
At LPL Financial, we believe that everyone deserves objective financial guidance. As the nation's leading independent broker-dealer, we offer an integrated platform of cutting-edge technology, brokerage, and investment advisor services.
Why LPL?
Join the LPL team and help us make a difference by turning life's aspirations into financial realities. Please log in or create an account to apply to this position. Principals only. EOE.
Information on Interviews:
LPL will only communicate with a job applicant directly from an @lplfinancial.com email address and will never conduct an interview online or in a chatroom forum. During an interview, LPL will not request any form of payment from the applicant, or information regarding an applicant's bank or credit card. Should you have any questions regarding the application process, please contact LPL's Human Resources Solutions Center at .
EAC1.22.25
Job Overview:
We are looking for a VP II, Software Development Manager who will be part of the Investor Experience Technology organization that is responsible for providing solutions for financial advisors, end-investors and institutions. Software Development Manager in LPL Financial Services is a critical role that requires strong technical skills, project management expertise, and the ability to manage relationships with a range of stakeholders. They play a key role in driving innovation and growth within the organization.
VPII of Software Engineering oversees software engineering talent across multiple product teams. The individual will be well versed in digital-native cloud technologies and have experience with the technologies listed below. The principal responsibilities for this position will be focused on setting up the technologists for success. This will include working cross functionally to ensure the development patterns are well defined and understood by the teams. Candidate will recruit and coach engineers to ensure they can successfully deliver technology solutions including standards, pre-production environments, and development tools. In addition, this position partners with other Agile team leaders to share learning, mitigate technical dependencies, plan for capacity needs and establish practice consistency between agile teams. Activities will also include daily oversight of development quality, partnering with solution architecture to establish patterns that progress the teams towards scalable platforms.
Responsibilities:
• Team Management: The Software Development Manager is responsible for managing a team of software developers and ensuring that they are productive, motivated, and aligned with the goals of the technology organization.
• Project Management: The Software Development Manager is responsible for overseeing the development and delivery of software projects. They are responsible for managing timelines, budgets, and resources, and ensuring that projects are delivered on time, within budget, and to the required quality standards.
• Technical Expertise: The Software Development Manager is expected to have a deep understanding of the technology stack used in LPL Financial Services and be able to provide technical guidance to their team members. They are expected to keep up to date with the latest technologies and best practices.
• Stakeholder Management: The Software Development Manager is responsible for managing relationships with internal and external stakeholders. This includes collaborating with other departments within the organization, as well as managing relationships with vendors, clients, and partners.
• Risk Management: The Software Development Manager is responsible for identifying and mitigating risks associated with software development projects. They need to ensure that appropriate controls are in
place to manage risks related to cybersecurity, data privacy, and compliance with regulatory requirements.
• Strategic Planning: The Software Development Manager is responsible for contributing to the strategic planning process of the organization. They need to be able to identify opportunities for technology to drive business growth and identify potential risks associated with emerging technologies.
• Continuous Improvement: The Software Development Manager is responsible for driving continuous improvement in the software development process. They need to be able to identify areas for improvement and implement changes that drive greater efficiency, productivity, and quality.
What are we looking for?
We want strong collaborators who can deliver a world-class client experience. We are looking for people who thrive in a fast-paced environment, are client-focused and team-oriented, and can execute in a way that encourages creativity and continuous improvement.
Requirements:
• 10+ Years of demonstrated development team leadership
• 15+ Years of experience within a combination of .NET, Angular and JavaScript, SQL Server, AWS (container and sever-less), Git, Visual Studio and/or front end technologies including CSS, Semantic HTML and Responsive Design.
• Excellent knowledge of OOP concepts, data modeling design patterns/frameworks
• Excellent analytical and problem solving skills
• Knowledge in designing, refactoring, and unit testing
• Experience with Agile development process
• Excellent Communication and Coaching skills with demonstrated capacity to build consensus and empower developers to achieve independently.
• Preferred hands-on experience with MuleSoft, and/or other API Management tools
• Proficient ability to communicate effectively with others using written and spoken English including the ability to provide clear, constructive feedback to team members
• Proficient project planning skills, including the ability to organize, prioritize and control job responsibilities in order to meet deadlines in an environment with overlapping and potentially conflicting priorities
Pay Range:
$186,525-$310,875/year
Actual base salary varies based on factors, including but not limited to, relevant skill, prior experience, education, base salary of internal peers, demonstrated performance, and geographic location. Additionally, LPL Total Rewards package is highly competitive, designed to support your success at work, at home, and at play - such as 401K matching, health benefits, employee stock options, paid time off, volunteer time off, and more. Your recruiter will be happy to discuss all that LPL has to offer!
Company Overview:
LPL Financial Holdings Inc. (Nasdaq: LPLA) was founded on the principle that the firm should work for advisors and institutions, and not the other way around. Today, LPL is a leader in the markets we serve, serving more than 23,000 financial advisors, including advisors at approximately 1,000 institutions and at approximately 580 registered investment advisor ("RIA") firms nationwide. We are steadfast in our commitment to the advisor-mediated model and the belief that Americans deserve access to personalized guidance from a financial professional.
At LPL, independence means that advisors and institution leaders have the freedom they deserve to choose the business model, services, and technology resources that allow them to run a thriving business. They have the flexibility to do business their way. And they have the freedom to manage their client relationships, because they know their clients best. Simply put, we take care of our advisors and institutions, so they can take care of their clients.
Join LPL Financial: Where Your Potential Meets Opportunity
At LPL Financial, we believe that everyone deserves objective financial guidance. As the nation's leading independent broker-dealer, we offer an integrated platform of cutting-edge technology, brokerage, and investment advisor services.
Why LPL?
- Innovative Environment: We foster creativity and growth, providing a supportive and responsive leadership team. Learn more about our leadership team here!
- Limitless Career Potential: Your career at LPL has no limits, only amazing potential. Learn more about our careers here!
- Unified Mission: We are one team on one mission-taking care of our advisors so they can take care of their clients. Learn more about our mission and values here!
- Impactful Work: Our size is just right for you to make a real impact. Learn more here!
- Commitment to Equality: We support workplace equality and embrace diverse perspectives and backgrounds. Learn more here!
- Community Focus: We care for our communities and encourage our employees to do the same. Learn more here!
- Benefits and Total Rewards: Our Total Rewards package goes beyond just compensation and insurance. It includes a mix of traditional and unique benefits, perks, and resources designed to enhance your life both at work and at home. Learn more here!
Join the LPL team and help us make a difference by turning life's aspirations into financial realities. Please log in or create an account to apply to this position. Principals only. EOE.
Information on Interviews:
LPL will only communicate with a job applicant directly from an @lplfinancial.com email address and will never conduct an interview online or in a chatroom forum. During an interview, LPL will not request any form of payment from the applicant, or information regarding an applicant's bank or credit card. Should you have any questions regarding the application process, please contact LPL's Human Resources Solutions Center at .
EAC1.22.25
View Now
2
VPII Software Engineering Manager - Digital Customer Experience
10261 New York, New York
LPL Financial
Posted 8 days ago
Job Viewed
Job Description
Are you a team player? Are you curious to learn? Are you interested in working in meaningful projects? Do you want to work with cutting-edge technology? Are you interested in being part of a team that is working to transform and do things differently? If so, LPL Financial is the place for you!
Job Overview:
We are looking for a VP II, Software Development Manager who will be part of the Investor Experience Technology organization that is responsible for providing solutions for financial advisors, end-investors and institutions. Software Development Manager in LPL Financial Services is a critical role that requires strong technical skills, project management expertise, and the ability to manage relationships with a range of stakeholders. They play a key role in driving innovation and growth within the organization.
VPII of Software Engineering oversees software engineering talent across multiple product teams. The individual will be well versed in digital-native cloud technologies and have experience with the technologies listed below. The principal responsibilities for this position will be focused on setting up the technologists for success. This will include working cross functionally to ensure the development patterns are well defined and understood by the teams. Candidate will recruit and coach engineers to ensure they can successfully deliver technology solutions including standards, pre-production environments, and development tools. In addition, this position partners with other Agile team leaders to share learning, mitigate technical dependencies, plan for capacity needs and establish practice consistency between agile teams. Activities will also include daily oversight of development quality, partnering with solution architecture to establish patterns that progress the teams towards scalable platforms.
Responsibilities:
• Team Management: The Software Development Manager is responsible for managing a team of software developers and ensuring that they are productive, motivated, and aligned with the goals of the technology organization.
• Project Management: The Software Development Manager is responsible for overseeing the development and delivery of software projects. They are responsible for managing timelines, budgets, and resources, and ensuring that projects are delivered on time, within budget, and to the required quality standards.
• Technical Expertise: The Software Development Manager is expected to have a deep understanding of the technology stack used in LPL Financial Services and be able to provide technical guidance to their team members. They are expected to keep up to date with the latest technologies and best practices.
• Stakeholder Management: The Software Development Manager is responsible for managing relationships with internal and external stakeholders. This includes collaborating with other departments within the organization, as well as managing relationships with vendors, clients, and partners.
• Risk Management: The Software Development Manager is responsible for identifying and mitigating risks associated with software development projects. They need to ensure that appropriate controls are in
place to manage risks related to cybersecurity, data privacy, and compliance with regulatory requirements.
• Strategic Planning: The Software Development Manager is responsible for contributing to the strategic planning process of the organization. They need to be able to identify opportunities for technology to drive business growth and identify potential risks associated with emerging technologies.
• Continuous Improvement: The Software Development Manager is responsible for driving continuous improvement in the software development process. They need to be able to identify areas for improvement and implement changes that drive greater efficiency, productivity, and quality.
What are we looking for?
We want strong collaborators who can deliver a world-class client experience. We are looking for people who thrive in a fast-paced environment, are client-focused and team-oriented, and can execute in a way that encourages creativity and continuous improvement.
Requirements:
• 10+ Years of demonstrated development team leadership
• 15+ Years of experience within a combination of .NET, Angular and JavaScript, SQL Server, AWS (container and sever-less), Git, Visual Studio and/or front end technologies including CSS, Semantic HTML and Responsive Design.
• Excellent knowledge of OOP concepts, data modeling design patterns/frameworks
• Excellent analytical and problem solving skills
• Knowledge in designing, refactoring, and unit testing
• Experience with Agile development process
• Excellent Communication and Coaching skills with demonstrated capacity to build consensus and empower developers to achieve independently.
• Preferred hands-on experience with MuleSoft, and/or other API Management tools
• Proficient ability to communicate effectively with others using written and spoken English including the ability to provide clear, constructive feedback to team members
• Proficient project planning skills, including the ability to organize, prioritize and control job responsibilities in order to meet deadlines in an environment with overlapping and potentially conflicting priorities
Pay Range:
$186,525-$310,875/year
Actual base salary varies based on factors, including but not limited to, relevant skill, prior experience, education, base salary of internal peers, demonstrated performance, and geographic location. Additionally, LPL Total Rewards package is highly competitive, designed to support your success at work, at home, and at play - such as 401K matching, health benefits, employee stock options, paid time off, volunteer time off, and more. Your recruiter will be happy to discuss all that LPL has to offer!
Company Overview:
LPL Financial Holdings Inc. (Nasdaq: LPLA) was founded on the principle that the firm should work for advisors and institutions, and not the other way around. Today, LPL is a leader in the markets we serve, serving more than 23,000 financial advisors, including advisors at approximately 1,000 institutions and at approximately 580 registered investment advisor ("RIA") firms nationwide. We are steadfast in our commitment to the advisor-mediated model and the belief that Americans deserve access to personalized guidance from a financial professional.
At LPL, independence means that advisors and institution leaders have the freedom they deserve to choose the business model, services, and technology resources that allow them to run a thriving business. They have the flexibility to do business their way. And they have the freedom to manage their client relationships, because they know their clients best. Simply put, we take care of our advisors and institutions, so they can take care of their clients.
Join LPL Financial: Where Your Potential Meets Opportunity
At LPL Financial, we believe that everyone deserves objective financial guidance. As the nation's leading independent broker-dealer, we offer an integrated platform of cutting-edge technology, brokerage, and investment advisor services.
Why LPL?
Join the LPL team and help us make a difference by turning life's aspirations into financial realities. Please log in or create an account to apply to this position. Principals only. EOE.
Information on Interviews:
LPL will only communicate with a job applicant directly from an @lplfinancial.com email address and will never conduct an interview online or in a chatroom forum. During an interview, LPL will not request any form of payment from the applicant, or information regarding an applicant's bank or credit card. Should you have any questions regarding the application process, please contact LPL's Human Resources Solutions Center at .
EAC1.22.25
Job Overview:
We are looking for a VP II, Software Development Manager who will be part of the Investor Experience Technology organization that is responsible for providing solutions for financial advisors, end-investors and institutions. Software Development Manager in LPL Financial Services is a critical role that requires strong technical skills, project management expertise, and the ability to manage relationships with a range of stakeholders. They play a key role in driving innovation and growth within the organization.
VPII of Software Engineering oversees software engineering talent across multiple product teams. The individual will be well versed in digital-native cloud technologies and have experience with the technologies listed below. The principal responsibilities for this position will be focused on setting up the technologists for success. This will include working cross functionally to ensure the development patterns are well defined and understood by the teams. Candidate will recruit and coach engineers to ensure they can successfully deliver technology solutions including standards, pre-production environments, and development tools. In addition, this position partners with other Agile team leaders to share learning, mitigate technical dependencies, plan for capacity needs and establish practice consistency between agile teams. Activities will also include daily oversight of development quality, partnering with solution architecture to establish patterns that progress the teams towards scalable platforms.
Responsibilities:
• Team Management: The Software Development Manager is responsible for managing a team of software developers and ensuring that they are productive, motivated, and aligned with the goals of the technology organization.
• Project Management: The Software Development Manager is responsible for overseeing the development and delivery of software projects. They are responsible for managing timelines, budgets, and resources, and ensuring that projects are delivered on time, within budget, and to the required quality standards.
• Technical Expertise: The Software Development Manager is expected to have a deep understanding of the technology stack used in LPL Financial Services and be able to provide technical guidance to their team members. They are expected to keep up to date with the latest technologies and best practices.
• Stakeholder Management: The Software Development Manager is responsible for managing relationships with internal and external stakeholders. This includes collaborating with other departments within the organization, as well as managing relationships with vendors, clients, and partners.
• Risk Management: The Software Development Manager is responsible for identifying and mitigating risks associated with software development projects. They need to ensure that appropriate controls are in
place to manage risks related to cybersecurity, data privacy, and compliance with regulatory requirements.
• Strategic Planning: The Software Development Manager is responsible for contributing to the strategic planning process of the organization. They need to be able to identify opportunities for technology to drive business growth and identify potential risks associated with emerging technologies.
• Continuous Improvement: The Software Development Manager is responsible for driving continuous improvement in the software development process. They need to be able to identify areas for improvement and implement changes that drive greater efficiency, productivity, and quality.
What are we looking for?
We want strong collaborators who can deliver a world-class client experience. We are looking for people who thrive in a fast-paced environment, are client-focused and team-oriented, and can execute in a way that encourages creativity and continuous improvement.
Requirements:
• 10+ Years of demonstrated development team leadership
• 15+ Years of experience within a combination of .NET, Angular and JavaScript, SQL Server, AWS (container and sever-less), Git, Visual Studio and/or front end technologies including CSS, Semantic HTML and Responsive Design.
• Excellent knowledge of OOP concepts, data modeling design patterns/frameworks
• Excellent analytical and problem solving skills
• Knowledge in designing, refactoring, and unit testing
• Experience with Agile development process
• Excellent Communication and Coaching skills with demonstrated capacity to build consensus and empower developers to achieve independently.
• Preferred hands-on experience with MuleSoft, and/or other API Management tools
• Proficient ability to communicate effectively with others using written and spoken English including the ability to provide clear, constructive feedback to team members
• Proficient project planning skills, including the ability to organize, prioritize and control job responsibilities in order to meet deadlines in an environment with overlapping and potentially conflicting priorities
Pay Range:
$186,525-$310,875/year
Actual base salary varies based on factors, including but not limited to, relevant skill, prior experience, education, base salary of internal peers, demonstrated performance, and geographic location. Additionally, LPL Total Rewards package is highly competitive, designed to support your success at work, at home, and at play - such as 401K matching, health benefits, employee stock options, paid time off, volunteer time off, and more. Your recruiter will be happy to discuss all that LPL has to offer!
Company Overview:
LPL Financial Holdings Inc. (Nasdaq: LPLA) was founded on the principle that the firm should work for advisors and institutions, and not the other way around. Today, LPL is a leader in the markets we serve, serving more than 23,000 financial advisors, including advisors at approximately 1,000 institutions and at approximately 580 registered investment advisor ("RIA") firms nationwide. We are steadfast in our commitment to the advisor-mediated model and the belief that Americans deserve access to personalized guidance from a financial professional.
At LPL, independence means that advisors and institution leaders have the freedom they deserve to choose the business model, services, and technology resources that allow them to run a thriving business. They have the flexibility to do business their way. And they have the freedom to manage their client relationships, because they know their clients best. Simply put, we take care of our advisors and institutions, so they can take care of their clients.
Join LPL Financial: Where Your Potential Meets Opportunity
At LPL Financial, we believe that everyone deserves objective financial guidance. As the nation's leading independent broker-dealer, we offer an integrated platform of cutting-edge technology, brokerage, and investment advisor services.
Why LPL?
- Innovative Environment: We foster creativity and growth, providing a supportive and responsive leadership team. Learn more about our leadership team here!
- Limitless Career Potential: Your career at LPL has no limits, only amazing potential. Learn more about our careers here!
- Unified Mission: We are one team on one mission-taking care of our advisors so they can take care of their clients. Learn more about our mission and values here!
- Impactful Work: Our size is just right for you to make a real impact. Learn more here!
- Commitment to Equality: We support workplace equality and embrace diverse perspectives and backgrounds. Learn more here!
- Community Focus: We care for our communities and encourage our employees to do the same. Learn more here!
- Benefits and Total Rewards: Our Total Rewards package goes beyond just compensation and insurance. It includes a mix of traditional and unique benefits, perks, and resources designed to enhance your life both at work and at home. Learn more here!
Join the LPL team and help us make a difference by turning life's aspirations into financial realities. Please log in or create an account to apply to this position. Principals only. EOE.
Information on Interviews:
LPL will only communicate with a job applicant directly from an @lplfinancial.com email address and will never conduct an interview online or in a chatroom forum. During an interview, LPL will not request any form of payment from the applicant, or information regarding an applicant's bank or credit card. Should you have any questions regarding the application process, please contact LPL's Human Resources Solutions Center at .
EAC1.22.25
View Now
3
Sr. Manager of Product Operations - SMB Digital Customer Experience (CX) & Engagement
10176 New York, New York
Fiserv
Posted today
Job Viewed
Job Description
**Calling all innovators - find your future at Fiserv.**
We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.
**Job Title**
Sr. Manager of Product Operations - SMB Digital Customer Experience (CX) & Engagement
**Sr. Manager of Product Operations - SMB Digital Customer Experience (CX) & Engagement**
**About the Role**
Join a transformative team redefining how small and mid-sized businesses (SMBs) interact with financial services through a unified digital engagement platform. This role sits at the intersection of product innovation and customer experience, driving operational excellence across the entire customer lifecycle-from onboarding to ongoing support.
As **Manager of Product Operations** , you will lead the **Digital Customer Experience (CX) & Engagement workstream focused on Service and Support enablement** throughout the customer lifecycle within our SMB Product organization. Your mission: to ensure every customer touchpoint is seamless and serviced appropriately (through Chat, Notifications, and Sales Enablement interactions, for example). You'll build the operational foundation that powers responsive service and support, and data-driven engagement, helping SMBs thrive in a digital-first world.
**Key Responsibilities**
**Customer Lifecycle Engagement**
+ Own and optimize operational service, support and engagement processes across the full customer journey-onboarding, service-moments, engagement, and sales support.
+ Design and implement scalable workflows that enhance customer satisfaction and reduce friction at key stages of the lifecycle (lead management, service touchpoints)
**Digital Service & Support Excellence**
+ Partner with Support, Product, and Engineering to deliver consistent, high-quality digital service experiences.
+ Reporting Enablement - Define and track KPIs for onboarding success, engagement health, and support resolution efficiency (both internally and for CX and Sales data and reporting)
+ Champion proactive support strategies using digital tools, automation, and self-service capabilities.
**Operational Readiness & Enablement**
+ Drive readiness for new product launches and feature enhancements with a focus on customer impact.
+ Develop internal documentation and knowledge management systems to support scalable service delivery.
**Cross-Functional Leadership**
+ Serve as the operational bridge between Product, Engineering, Support, Finance, and other teams.
+ Lead planning and coordination efforts to ensure alignment across the SMB product portfolio.
**Data-Driven Engagement**
+ Build dashboards and reporting frameworks to monitor customer engagement and operational performance.
+ Use insights to identify gaps, optimize processes, and inform strategic decisions.
**Qualifications**
+ 8+ years in product operations, customer experience product management, or program management, ideally in a digital/SaaS environment.
+ Proven success in scaling service and support operations in a fast-paced, cross-functional setting.
+ Strong analytical skills and experience with data visualization and reporting tools.
+ Excellent communication and stakeholder management abilities.
+ Experience with SMB customer segments and digital engagement platforms is a strong plus.
#LI-JI1
#LI-Onsite
**Salary Range**
$100,000.00 - $165,600.00
_These pay ranges apply to employees in New Jersey, New York and California. Pay ranges for employees in other states may differ._
It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.
For incentive eligible associates, the successful candidate is eligible for an annual incentive opportunity which may be delivered as a mix of cash bonus and equity awards in the Company's sole discretion.
Thank you for considering employment with Fiserv. Please:
+ Apply using your legal name
+ Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).
**Our commitment to Equal Opportunity:**
Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.
If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact . Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv's Disability Accommodation Policy for additional information.
**Note to agencies:**
Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.
**Warning about fake job posts:**
Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.
We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.
**Job Title**
Sr. Manager of Product Operations - SMB Digital Customer Experience (CX) & Engagement
**Sr. Manager of Product Operations - SMB Digital Customer Experience (CX) & Engagement**
**About the Role**
Join a transformative team redefining how small and mid-sized businesses (SMBs) interact with financial services through a unified digital engagement platform. This role sits at the intersection of product innovation and customer experience, driving operational excellence across the entire customer lifecycle-from onboarding to ongoing support.
As **Manager of Product Operations** , you will lead the **Digital Customer Experience (CX) & Engagement workstream focused on Service and Support enablement** throughout the customer lifecycle within our SMB Product organization. Your mission: to ensure every customer touchpoint is seamless and serviced appropriately (through Chat, Notifications, and Sales Enablement interactions, for example). You'll build the operational foundation that powers responsive service and support, and data-driven engagement, helping SMBs thrive in a digital-first world.
**Key Responsibilities**
**Customer Lifecycle Engagement**
+ Own and optimize operational service, support and engagement processes across the full customer journey-onboarding, service-moments, engagement, and sales support.
+ Design and implement scalable workflows that enhance customer satisfaction and reduce friction at key stages of the lifecycle (lead management, service touchpoints)
**Digital Service & Support Excellence**
+ Partner with Support, Product, and Engineering to deliver consistent, high-quality digital service experiences.
+ Reporting Enablement - Define and track KPIs for onboarding success, engagement health, and support resolution efficiency (both internally and for CX and Sales data and reporting)
+ Champion proactive support strategies using digital tools, automation, and self-service capabilities.
**Operational Readiness & Enablement**
+ Drive readiness for new product launches and feature enhancements with a focus on customer impact.
+ Develop internal documentation and knowledge management systems to support scalable service delivery.
**Cross-Functional Leadership**
+ Serve as the operational bridge between Product, Engineering, Support, Finance, and other teams.
+ Lead planning and coordination efforts to ensure alignment across the SMB product portfolio.
**Data-Driven Engagement**
+ Build dashboards and reporting frameworks to monitor customer engagement and operational performance.
+ Use insights to identify gaps, optimize processes, and inform strategic decisions.
**Qualifications**
+ 8+ years in product operations, customer experience product management, or program management, ideally in a digital/SaaS environment.
+ Proven success in scaling service and support operations in a fast-paced, cross-functional setting.
+ Strong analytical skills and experience with data visualization and reporting tools.
+ Excellent communication and stakeholder management abilities.
+ Experience with SMB customer segments and digital engagement platforms is a strong plus.
#LI-JI1
#LI-Onsite
**Salary Range**
$100,000.00 - $165,600.00
_These pay ranges apply to employees in New Jersey, New York and California. Pay ranges for employees in other states may differ._
It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.
For incentive eligible associates, the successful candidate is eligible for an annual incentive opportunity which may be delivered as a mix of cash bonus and equity awards in the Company's sole discretion.
Thank you for considering employment with Fiserv. Please:
+ Apply using your legal name
+ Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).
**Our commitment to Equal Opportunity:**
Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.
If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact . Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv's Disability Accommodation Policy for additional information.
**Note to agencies:**
Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.
**Warning about fake job posts:**
Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.
View Now
4
User Experience Researcher
12237 Albany, New York
META
Posted 3 days ago
Job Viewed
Job Description
Summary:
Meta Platforms, Inc. (Meta), formerly known as Facebook Inc., builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps and services like Messenger, Instagram, and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. To apply, click “Apply to Job” online on this web page.
Required Skills:
User Experience Researcher Responsibilities:
-
Design studies that address both user behavior and attitudes related to technology and products.
-
Conduct research using a wide variety of quantitative methods and a subset of qualitative methods, such as surveys.
-
Collaborate with product teams to identify research topics and generate insights that both fuel ideation and evaluate designs.
-
Conduct research using a wide variety of quantitative methods through the lens of user experience, human-computer interaction, and information science.
-
Oversee and design the user experience component to generate actionable insights.
-
Incorporate user experience design, data, research, and user-computer technologies to develop and enhance experiences of products.
-
Conduct applied product research, and/or focus on directly relevant research topics, to understand users’ behaviors, motivations and attitudes on using the products.
-
Define the user model and brainstorm and research how humans use technology products and how products needs to be technologically and technically developed to meet user needs.
-
Utilize their understanding of quantitative, behavioral analysis and statistical concepts to design studies that address both user behavior and attitudes.
-
Perform data analysis and utilize understanding of quantitative concepts to communicate results and illustrate suggestions in compelling and creative ways.
-
Review existing data and product designs to generate hypotheses and plans for high-impact research.
-
Analyze user behavior data through a variety of channels, such as statistics, user testing, semi-formal interviews, observation, surveys, A/B testing and log analysis.
-
Utilize their understanding of quantitative concepts to communicate results and illustrate suggestions in compelling and creative ways.
-
Apply expertise in information science, UX design and human factors to brainstorm and create design objectives.
-
Assess the user-interface or usability characteristics of Meta products for improvements.
-
Design objects, studies, and environments to optimize human well-being and overall system performance, applying theory, principles, and data regarding the relationship between humans and computer technology.
-
Collaborate cross functionally with design, product management, content strategy, engineering and marketing teams to complete projects they are assigned to.
-
Telecommute from anywhere in the U.S. permitted.
Minimum Qualifications:
Minimum Qualifications:
-
Master's degree (or foreign degree equivalent) in Computer Science, Engineering, Applied Sciences, Mathematics, Physics, Information Management, Information Systems or related field and 1 year of work experience in the job offered or in a data research-related occupation
-
Requires 1 year of experience in the following:
-
- Survey Design and Research
-
- Python and Statistical analysis & modelling
-
- Machine learning
-
- Natural Language Processing
-
- SQL
-
- Foundational qualitative research/strategy
-
- Usability testing and
-
- Ethnographic Observation
Public Compensation:
$202,014/year to $221,540/year + bonus + equity + benefits
Industry: Internet
Equal Opportunity:
Meta is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Meta participates in the E-Verify program in certain locations, as required by law. Please note that Meta may leverage artificial intelligence and machine learning technologies in connection with applications for employment.
Meta is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at
View Now
5
User Experience Researcher
12260 Albany, New York
Meta
Posted today
Job Viewed
Job Description
**Summary:**
Meta Platforms, Inc. (Meta), formerly known as Facebook Inc., builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps and services like Messenger, Instagram, and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. To apply, click "Apply to Job" online on this web page.
**Required Skills:**
User Experience Researcher Responsibilities:
1. Design studies that address both user behavior and attitudes related to technology and products.
2. Conduct research using a wide variety of quantitative methods and a subset of qualitative methods, such as surveys.
3. Collaborate with product teams to identify research topics and generate insights that both fuel ideation and evaluate designs.
4. Conduct research using a wide variety of quantitative methods through the lens of user experience, human-computer interaction, and information science.
5. Oversee and design the user experience component to generate actionable insights.
6. Incorporate user experience design, data, research, and user-computer technologies to develop and enhance experiences of products.
7. Conduct applied product research, and/or focus on directly relevant research topics, to understand users' behaviors, motivations and attitudes on using the products.
8. Define the user model and brainstorm and research how humans use technology products and how products needs to be technologically and technically developed to meet user needs.
9. Utilize their understanding of quantitative, behavioral analysis and statistical concepts to design studies that address both user behavior and attitudes.
10. Perform data analysis and utilize understanding of quantitative concepts to communicate results and illustrate suggestions in compelling and creative ways.
11. Review existing data and product designs to generate hypotheses and plans for high-impact research.
12. Analyze user behavior data through a variety of channels, such as statistics, user testing, semi-formal interviews, observation, surveys, A/B testing and log analysis.
13. Utilize their understanding of quantitative concepts to communicate results and illustrate suggestions in compelling and creative ways.
14. Apply expertise in information science, UX design and human factors to brainstorm and create design objectives.
15. Assess the user-interface or usability characteristics of Meta products for improvements.
16. Design objects, studies, and environments to optimize human well-being and overall system performance, applying theory, principles, and data regarding the relationship between humans and computer technology.
17. Collaborate cross functionally with design, product management, content strategy, engineering and marketing teams to complete projects they are assigned to.
18. Telecommute from anywhere in the U.S. permitted.
**Minimum Qualifications:**
Minimum Qualifications:
19. Master's degree (or foreign degree equivalent) in Computer Science, Engineering, Applied Sciences, Mathematics, Physics, Information Management, Information Systems or related field and 1 year of work experience in the job offered or in a data research-related occupation
20. Requires 1 year of experience in the following:
21. 1. Survey Design and Research
22. 2. Python and Statistical analysis & modelling
23. 3. Machine learning
24. 4. Natural Language Processing
25. 5. SQL
26. 6. Foundational qualitative research/strategy
27. 7. Usability testing and
28. 8. Ethnographic Observation
**Public Compensation:**
$202,014/year to $221,540/year + bonus + equity + benefits
**Industry:** Internet
**Equal Opportunity:**
Meta is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Meta participates in the E-Verify program in certain locations, as required by law. Please note that Meta may leverage artificial intelligence and machine learning technologies in connection with applications for employment.
Meta is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at
Meta Platforms, Inc. (Meta), formerly known as Facebook Inc., builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps and services like Messenger, Instagram, and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. To apply, click "Apply to Job" online on this web page.
**Required Skills:**
User Experience Researcher Responsibilities:
1. Design studies that address both user behavior and attitudes related to technology and products.
2. Conduct research using a wide variety of quantitative methods and a subset of qualitative methods, such as surveys.
3. Collaborate with product teams to identify research topics and generate insights that both fuel ideation and evaluate designs.
4. Conduct research using a wide variety of quantitative methods through the lens of user experience, human-computer interaction, and information science.
5. Oversee and design the user experience component to generate actionable insights.
6. Incorporate user experience design, data, research, and user-computer technologies to develop and enhance experiences of products.
7. Conduct applied product research, and/or focus on directly relevant research topics, to understand users' behaviors, motivations and attitudes on using the products.
8. Define the user model and brainstorm and research how humans use technology products and how products needs to be technologically and technically developed to meet user needs.
9. Utilize their understanding of quantitative, behavioral analysis and statistical concepts to design studies that address both user behavior and attitudes.
10. Perform data analysis and utilize understanding of quantitative concepts to communicate results and illustrate suggestions in compelling and creative ways.
11. Review existing data and product designs to generate hypotheses and plans for high-impact research.
12. Analyze user behavior data through a variety of channels, such as statistics, user testing, semi-formal interviews, observation, surveys, A/B testing and log analysis.
13. Utilize their understanding of quantitative concepts to communicate results and illustrate suggestions in compelling and creative ways.
14. Apply expertise in information science, UX design and human factors to brainstorm and create design objectives.
15. Assess the user-interface or usability characteristics of Meta products for improvements.
16. Design objects, studies, and environments to optimize human well-being and overall system performance, applying theory, principles, and data regarding the relationship between humans and computer technology.
17. Collaborate cross functionally with design, product management, content strategy, engineering and marketing teams to complete projects they are assigned to.
18. Telecommute from anywhere in the U.S. permitted.
**Minimum Qualifications:**
Minimum Qualifications:
19. Master's degree (or foreign degree equivalent) in Computer Science, Engineering, Applied Sciences, Mathematics, Physics, Information Management, Information Systems or related field and 1 year of work experience in the job offered or in a data research-related occupation
20. Requires 1 year of experience in the following:
21. 1. Survey Design and Research
22. 2. Python and Statistical analysis & modelling
23. 3. Machine learning
24. 4. Natural Language Processing
25. 5. SQL
26. 6. Foundational qualitative research/strategy
27. 7. Usability testing and
28. 8. Ethnographic Observation
**Public Compensation:**
$202,014/year to $221,540/year + bonus + equity + benefits
**Industry:** Internet
**Equal Opportunity:**
Meta is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Meta participates in the E-Verify program in certain locations, as required by law. Please note that Meta may leverage artificial intelligence and machine learning technologies in connection with applications for employment.
Meta is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at
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6
User Experience Researcher
12260 Albany, New York
Meta
Posted today
Job Viewed
Job Description
**Summary:**
Meta Platforms, Inc. (Meta), formerly known as Facebook Inc., builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps and services like Messenger, Instagram, and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. To apply, click "Apply to Job" online on this web page.
**Required Skills:**
User Experience Researcher Responsibilities:
1. Design studies that address both user behavior and attitudes related to technology and products.
2. Conduct research using a wide variety of quantitative methods and a subset of qualitative methods, such as surveys.
3. Collaborate with product teams to identify research topics and generate insights that both fuel ideation and evaluate designs.
4. Conduct research using a wide variety of quantitative methods through the lens of user experience, human-computer interaction, and information science.
5. Oversee and design the user experience component to generate actionable insights.
6. Incorporate user experience design, data, research, and user-computer technologies to develop and enhance experiences of products.
7. Conduct applied product research, and/or focus on directly relevant research topics, to understand users' behaviors, motivations and attitudes on using the products.
8. Define the user model and brainstorm and research how humans use technology products and how products needs to be technologically and technically developed to meet user needs.
9. Utilize their understanding of quantitative, behavioral analysis and statistical concepts to design studies that address both user behavior and attitudes.
10. Perform data analysis and utilize understanding of quantitative concepts to communicate results and illustrate suggestions in compelling and creative ways.
11. Review existing data and product designs to generate hypotheses and plans for high-impact research.
12. Analyze user behavior data through a variety of channels, such as statistics, user testing, semi-formal interviews, observation, surveys, A/B testing and log analysis.
13. Utilize their understanding of quantitative concepts to communicate results and illustrate suggestions in compelling and creative ways.
14. Apply expertise in information science, UX design and human factors to brainstorm and create design objectives.
15. Assess the user-interface or usability characteristics of Meta products for improvements.
16. Design objects, studies, and environments to optimize human well-being and overall system performance, applying theory, principles, and data regarding the relationship between humans and computer technology.
17. Collaborate cross functionally with design, product management, content strategy, engineering and marketing teams to complete projects they are assigned to.
18. Telecommute from anywhere in the U.S. permitted.
**Minimum Qualifications:**
Minimum Qualifications:
19. Master's degree (or foreign degree equivalent) in Computer Science, Engineering, Applied Sciences, Mathematics, Physics, Information Management, Information Systems or related field and 1 year of work experience in the job offered or in a data research-related occupation
20. Requires 1 year of experience in the following:
21. 1. Survey Design and Research
22. 2. Python and Statistical analysis & modelling
23. 3. Machine learning
24. 4. Natural Language Processing
25. 5. SQL
26. 6. Foundational qualitative research/strategy
27. 7. Usability testing and
28. 8. Ethnographic Observation
**Public Compensation:**
$202,014/year to $221,540/year + bonus + equity + benefits
**Industry:** Internet
**Equal Opportunity:**
Meta is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Meta participates in the E-Verify program in certain locations, as required by law. Please note that Meta may leverage artificial intelligence and machine learning technologies in connection with applications for employment.
Meta is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at
Meta Platforms, Inc. (Meta), formerly known as Facebook Inc., builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps and services like Messenger, Instagram, and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. To apply, click "Apply to Job" online on this web page.
**Required Skills:**
User Experience Researcher Responsibilities:
1. Design studies that address both user behavior and attitudes related to technology and products.
2. Conduct research using a wide variety of quantitative methods and a subset of qualitative methods, such as surveys.
3. Collaborate with product teams to identify research topics and generate insights that both fuel ideation and evaluate designs.
4. Conduct research using a wide variety of quantitative methods through the lens of user experience, human-computer interaction, and information science.
5. Oversee and design the user experience component to generate actionable insights.
6. Incorporate user experience design, data, research, and user-computer technologies to develop and enhance experiences of products.
7. Conduct applied product research, and/or focus on directly relevant research topics, to understand users' behaviors, motivations and attitudes on using the products.
8. Define the user model and brainstorm and research how humans use technology products and how products needs to be technologically and technically developed to meet user needs.
9. Utilize their understanding of quantitative, behavioral analysis and statistical concepts to design studies that address both user behavior and attitudes.
10. Perform data analysis and utilize understanding of quantitative concepts to communicate results and illustrate suggestions in compelling and creative ways.
11. Review existing data and product designs to generate hypotheses and plans for high-impact research.
12. Analyze user behavior data through a variety of channels, such as statistics, user testing, semi-formal interviews, observation, surveys, A/B testing and log analysis.
13. Utilize their understanding of quantitative concepts to communicate results and illustrate suggestions in compelling and creative ways.
14. Apply expertise in information science, UX design and human factors to brainstorm and create design objectives.
15. Assess the user-interface or usability characteristics of Meta products for improvements.
16. Design objects, studies, and environments to optimize human well-being and overall system performance, applying theory, principles, and data regarding the relationship between humans and computer technology.
17. Collaborate cross functionally with design, product management, content strategy, engineering and marketing teams to complete projects they are assigned to.
18. Telecommute from anywhere in the U.S. permitted.
**Minimum Qualifications:**
Minimum Qualifications:
19. Master's degree (or foreign degree equivalent) in Computer Science, Engineering, Applied Sciences, Mathematics, Physics, Information Management, Information Systems or related field and 1 year of work experience in the job offered or in a data research-related occupation
20. Requires 1 year of experience in the following:
21. 1. Survey Design and Research
22. 2. Python and Statistical analysis & modelling
23. 3. Machine learning
24. 4. Natural Language Processing
25. 5. SQL
26. 6. Foundational qualitative research/strategy
27. 7. Usability testing and
28. 8. Ethnographic Observation
**Public Compensation:**
$202,014/year to $221,540/year + bonus + equity + benefits
**Industry:** Internet
**Equal Opportunity:**
Meta is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Meta participates in the E-Verify program in certain locations, as required by law. Please note that Meta may leverage artificial intelligence and machine learning technologies in connection with applications for employment.
Meta is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at
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7
User Experience Business Analyst
12237 Albany, New York
RIT Solutions, Inc.
Posted 8 days ago
Job Viewed
Job Description
HOW YOU'LL MAKE AN IMPACT:
The User Experience Business Analyst works closely with the Business Analyst and UI/UX Designer to analyze and document changes to the system that impact the user experience. User Experience Analysts are comfortable with analyzing how new requirements effect the user experience. They should have knowledge of the best practices around UX design, design tools, and the process of documenting user interface changes. Additionally, they work closely with technical and testing teams to ensure complete and accurate representations of the business requirements are maintained in the final solution.
WHAT YOU'LL NEED TO SUCCEED:
Education
Required Experience
The User Experience Business Analyst works closely with the Business Analyst and UI/UX Designer to analyze and document changes to the system that impact the user experience. User Experience Analysts are comfortable with analyzing how new requirements effect the user experience. They should have knowledge of the best practices around UX design, design tools, and the process of documenting user interface changes. Additionally, they work closely with technical and testing teams to ensure complete and accurate representations of the business requirements are maintained in the final solution.
WHAT YOU'LL NEED TO SUCCEED:
Education
- Minimum Bachelor's Degree , and 1-3+ years of UX/UI Analysis experience
Required Experience
- Experience in healthcare business or healthcare government programs preferred.
- Experience working within one or more software development methodologies (Waterfall, Agile) and understanding of all stages of project life cycle process.
- Ability to quickly comprehend the objective and issues that the project is trying address in order to formulate a proper solution.
- Ability to identify, characterize and clearly present problems exposing underlying issues.
- Ability to identify and clearly articulate when a solution meets the project goals and objectives.
- Ability to consider all parties and the impact of proposed solutions on those parties.
- Ability to communicate to stakeholders' rationale for decisions made and possible outcomes for those decisions.
- Ability to manage individual priorities by organizing and prioritizing outstanding tasks.
- Ability to gain and maintain the stakeholder's trust by keeping their best interests in the forefront.
- Ability to write effectively for various contexts and audiences resulting in concise communication and understanding of large amounts of complex data.
- Ability to moderate discussions enabling participants to articulate ideas on topics; recognize and manage various viewpoints.
- Ability to build and maintain effective relationships with business stakeholders, managers, staff and team members
- Ability to use software and peripherals related to performance of job responsibilities
- Ability to manage multiple simultaneous projects continuous evaluation and re-ordering of priorities as business needs dictate.
- Should be creatively analytical, meaning, they must be out of the box thinkers who can also back up their ideas with research.
- Comfortable collaborating with UI/UX Designers, technical staff, and the client.
- Excellent verbal, writing/documentation, communication, organizational and time management skills.
- Excellent problem solving and analytical skills.
- Must be able to prioritize tasks and meet deadlines.
- Must be able to listen carefully and empathize with the client or user on their needs and how existing system shortcomings impact their experience.
- Ability to work both independently and in a team-oriented, collaborative environment.
- Ability to understand the goals of the client while being driven by a complex timeline of tasks that requires finesse as well as stress management as they manage the daily details.
- Should be very comfortable with task management software and should be familiar with a variety of graphic design programs, spreadsheets and research tools.
- Should be knowledgeable on the latest software and industry trends.
- Should be creatively analytical, meaning, they must be out of the box thinkers who can also back up their ideas with research.
- Comfortable collaborating with UI/UX Designers, technical staff, and the client.
- Excellent verbal, writing/documentation, communication, organizational and time management skills.
- Excellent problem solving and analytical skills.
- Must be able to prioritize tasks and meet deadlines.
- Must be able to listen carefully and empathize with the client or user on their needs and how existing system shortcomings impact their experience.
- Ability to work both independently and in a team-oriented, collaborative environment.
- Ability to understand the goals of the client while being driven by a complex timeline of tasks that requires finesse as well as stress management as they manage the daily details.
- Should be very comfortable with task management software and should be familiar with a variety of graphic design programs, spreadsheets and research tools.
- Should be knowledgeable on the latest software and industry trends.
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8
User Experience Design Lead
10591 Tarrytown, New York
VTal Technology Solutions
Posted 8 days ago
Job Viewed
Job Description
We are seeking a highly skilled and creative User Experience (UX) Design Lead to join our team. The successful candidate will be responsible for designing and leading the user experience and user engagement aspects of our new AI-driven interactive end-user tool, AskRegn-AI. This tool will enable Regeneron users to find, install, and consume AI applications through a sophisticated web and mobile interface. The UX Design Lead will ensure that both the chatbot and web interfaces provide a seamless and engaging user experience.
Key Responsibilities:
Design Leadership:
- Lead the UX design process from concept to completion for the AskRegn-AI tool.
- Collaborate with cross-functional teams including developers, AI specialists, and product managers to create a cohesive and engaging user experience.
- Develop and maintain design guidelines, best practices, and standards.
- Conduct user research to understand the needs, behaviors, and pain points of different types of AI users, including end users, developers, and AI evangelists.
- Perform usability testing and gather feedback to continuously improve the user experience.
- Design intuitive and interactive user interfaces for both the chatbot and web UI.
- Ensure that the chat and web interfaces are interdependent and adapt based on user interactions.
- Create wireframes, prototypes, and high-fidelity mockups to communicate design ideas effectively.
- Iterate on designs based on user feedback and testing results.
- Work closely with the development team to ensure the implementation of the design aligns with the user experience vision.
- Communicate design concepts and solutions clearly to stakeholders and team members.
- Develop strategies to enhance user engagement and satisfaction.
- Monitor and analyze user engagement metrics to identify areas for improvement.
Qualifications:
- Bachelor's or Master's degree in UX Design, Human-Computer Interaction, Graphic Design, or a related field.
- Proven experience as a UX Designer, UX Lead, or similar role.
- Strong portfolio showcasing your UX design skills and projects.
- Proficiency in design tools such as Sketch, Adobe XD, Figma, or similar.
- Experience with user research and usability testing.
- Excellent communication and collaboration skills.
- Ability to think critically and solve complex design problems.
- Knowledge of AI and machine learning concepts is a plus.
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9