13,312 Digital Support jobs in the United States

Requisition ID: req59104

Job Title: Documented Info Digital Support Intern (unpaid)

Sector: Immigration & Citizenship

Employment Category: Intern

Employment Type: Part-Time

Compensation: USD 0.00 - 0.00 Hourly

Location: New York, NY RAI USA

Work Arrangement:Hybrid

Job Description

SCOPE OF WORK : The International Rescue Committee (IRC) , works in the United States to welcome s newly arrived refugees and immigrants, support s them in their resettlement, and provide s holistic services to help them build new lives in their communities.

Documented.Info is a collaborative project between Documented, a nonprofit newsroom , and the IRC , designed to connect s users with essential services and & serve immigrant communities in NYC by providing accessible, accurate, and up-to-date information in multiple languages.

The Digital Community Engagement Intern will assist with digital outreach, service mapping, content creation, and platform maintenance. This internship offers a hands-on, immersive experience in community-centered digital service delivery and communications ideal for students and recent graduates passionate about immigrant rights, journalism, or public service. You will be working in a joint capacity with Documented & IRC teams.

RESPONSIBILITIES

Service Mapping & Engagement

· Support the identification of legal, housing, education, and social service providers relevant to immigrant communities in NYC.

• Conduct outreach to community-based organizations.

• Assist in confirming, verifying and updating service entries on the Documented.Info service map.

Content Creation & Writing

• Work with Communities editor at Documented to draft and edit 1 – 3 community-facing articles, how-to guides, and FAQs in plain language, based on trends and service needs.

• Create infographics or visual explainers to accompany service-related content.

• Support scriptwriting or caption writing for videos, social posts, or story content.

• Help maintain Documented.Info’s social channels with community-centered posts.

· Respond to inquiries with support from the Community Liaison team.

Administrative Support

· Assist Asylum Team with orientations and intake pro cesses

· Research possible client referrals

· Help caseworkers with documentation and survey collection

REQUIREMENTS:

· Must be based in the U.S.; must be a U.S. citizen or have U.S. work authorization.

· Must be currently enrolled in or recently graduated from a post-secondary institution (within the past two years).

· Strong interest in immigrant rights, community outreach, and digital communication.

· Experience using social media platforms (Facebook & Instagram) and content creation tools.

· Excellent written and verbal communication skills; strong attention to detail.

· Ability to work independently in a remote setting while collaborating across teams.

· Any degree accepted. Journalism majors or individuals with reporting, editorial, or writing experience are encouraged to apply.

· Proficiency in Spanish, French, or Haitian Creole is required. Can be proficient in other refugee/asylum seeker-based languages

Qualifications

LaSalle Network is currently partnering with our client, an in-home care company, that is seeking a Help Desk Technician to join their team. This position is based in Vernon Hills, IL and will be expected to be onsite but will also be offered some remote flexibility. This is a contract to hire opportunity.

Help Desk Technician Responsibilities:

• Help desk support for a laptop refresh project
• Assist with 200+ laptops, replace old laptops with new ones
• Help users join the domain
• Install software updates
• Move server to OneDrive (depending on the user)
• Assist with data migration

• Previous help desk experience, 1+ years' experience is preferred
• Experience with Windows
• Microsoft O365 experience
• AV experience is preferred
• Ability to hit the ground running

Our client is seeking a Help Desk Associate to join their team. As a Help Desk Associate you will be part of the IT Support Department, providing essential assistance to end users. The ideal candidate will have strong customer service skills, basic IT troubleshooting abilities, and effective communication skills, which will align successfully with the organization.

Job Title: Help Desk Associate
Location: Madison, WI
Hours: 3rd shift, Tuesday to Saturday, from 12:00 AM to 8:30 AM.
Pay Range: $18 - $20 /hr. on W2

What's the Job?

• Provide support to end users on a variety of technical issues.
• Identify, research, and resolve technical problems through various communication channels.
• Document, track, and monitor problems to ensure timely resolution.
• Respond to telephone calls, emails, and personnel requests for technical support.
• Utilize established guidelines to perform job functions effectively.

• Minimum of 6 months experience in customer service.
• Basic IT troubleshooting experience for at least 6 months.
• Call center experience for a minimum of 6 months.
• Knowledge of commonly used concepts and procedures in IT support.
• Ability to work the 3rd shift, Tuesday to Saturday, from 12:00 AM to 8:30 AM.

ASRC Federal is a leading government contractor furthering missions in space, public health and defense. As an Alaska Native owned corporation, our work helps secure an enduring future for our shareholders. Join our team and discover why we are a top veteran employer and Certified Great Place to Work

ASRC Federal Data Networks Corporation (DNC) is seeking Operations Support Help Desk staff for positions supporting the NOAA Office of Space Commerce, Space Operations Division, TraCSS Operations Branch in Boulder CO. The candidate will join a team staffing the TraCSS operations center performing monitoring and analysis of space traffic products and computational processes. The Help Desk will respond to and document issues and follow through with escalation and responses to users. The operations center will be staffed 24/7 so the candidate should expect shift work.

Background Summary:

The National Oceanic and Atmospheric Administration (NOAA), Office of Space Commerce (OSC), is developing the Traffic Coordination System for Space (TraCSS) to fulfill Space Policy Directive 3 (SPD-3). SPD-3 instructed relevant US government agencies to begin re-assigning many aspects of space traffic management (STM) and space traffic coordination (STC) serving non-military US space operators. NOAA OSC, under the US Department of Commerce (DOC),was identified to lead many of these efforts as part of a 'whole of government' approach.

TraCSS is the Office of Space Commerce's cloud-based enterprise solution for ingesting, archiving, processing, and disseminating Space Situational Awareness (SSA) data and products. It will provide conjunction analysis and warning services to commercial satellite owner/operators to foster economic growth and technological advancement of the US commercial space industry. The system will store data from the Department of Defense (DoD), NOAA, commercial SSA data providers, commercial and civil satellite Owner/Operators (O/O), and select international civil partners. The TraCSS system will operate 24 hours per day, 7 days a week.

Responsibilities:

• Respond, as required, to operational issues relating to space traffic coordination, and to technical issues associated with the OSC Operations Center or TraCSS to ensure the safety and stability of the space operating environment.

• Support TraCSS users in troubleshooting technical problems interfacing with the system during operations.

• Monitor TraCSS operational communication lines including phone, email, and messaging for user requests for support.

• Submit and review tickets documenting any user request or issues.

• Facilitate escalation of tickets or problems to the appropriates groups for response or resolution. Groups include: Operations Support Orbit Analyst and Data Monitors, Engineering, Outreach support, IT support, System Integrator contractors, Presentation Layer contractors, and various other partners.

• Draft and deliver TraCSS status notifications to users.

Required Qualifications:

• B.S. Degree in Engineering, Physics/Astronomy, Computer Science, or related field and 0-2 years of experience related to flight dynamics, orbital mechanics

• A.S. Degree in Engineering, Physics/Astronomy, Computer Science, or related field; 2-4 years of experience related to flight dynamics, orbital mechanics

• Ability to work independently, problem solve, and manage multiple priorities in a fast-paced environment.

• Use of Jira, Jira Service Management, Confluence, Bitbucket and other Atlassian platform tools.

• Advanced use of Google Workspace and Microsoft tools; Excel, Visio, PowerPoint, Access.

Highly Desired Qualifications:

• Experience working in support of a U.S. government institution.

• Experience performing shift work

• Current DoD, DOC, NOAA, or NASA authorization to work (badge).

• Knowledge of space domain awareness, space situational awareness (SSA), space traffic coordination (STC), or space traffic management (STM) related topics.

• Examples of desired knowledge and skill sets may include, but are not limited to: orbital mechanics, astrodynamics, common analytical methodologies utilized in SSA/STC/STM, satellite operations, conjunction analysis, and data management.

Work Environment and Physical Demands:

• Work in a typical onsite government office building full time with situational telework approved as needed.

• Operations Center support personnel will be required to support 24/7 operations, 365 days/year and consequently be required to support shift work. Shift schedules have not been finalized.

• Occasional deadlines or operational conditions may require non-standard/longer hours or additional onsite support.

• Infrequent travel required.

• Place of performance will be the NOAA Facility located on the DOC David Skaggs Research Center in Boulder CO.

We invest in the lives of our employees, both in and out of the workplace, by providing competitive pay and benefits packages. Benefits offered may include health care, dental, vision, life insurance; 401(k); education assistance; paid time off including PTO, holidays, and any other paid leave required by law.

EEO Statement

ASRC Federal and its Subsidiaries are Equal Opportunity employers. All qualified applicants will receive consideration for employment without regard to race, gender, color, age, sexual orientation, gender identification, national origin, religion, marital status, ancestry, citizenship, disability, protected veteran status, or any other factor prohibited by applicable law.

Job Details

Job Family Engineering & Support Services

Job Function Aerospace Engineering

Pay Type Salary

Hiring Min Rate 45,000 USD

Hiring Max Rate 65,000 USD

1. Manage and support Microsoft-based infrastructure, including Active Directory, Office 365, Exchange, and IIS.
2. Perform preventative maintenance, upgrades, and repairs on computers, servers, printers, and network equipment.
3. Administer antivirus solutions and maintain security tools.
4. Maintain IT asset records, software licensing, and inventory tracking.
5. Support the physical and virtual server environments and back-office applications.
6. Identify departmental IT needs and contribute to strategic technology recommendations.
7. Ensure systems and infrastructure are secure and up to date.
8. Provide after-hours and on-call emergency support as required.

• Requires 3-5 years of experience.
• Strong customer service orientation and end-user support mindset.
• Excellent communication skills (both verbal and written).
• Ability to work independently with minimal supervision and as part of a team.
• Highly motivated with a passion for technology and learning.
• In-depth knowledge of computer hardware, peripheral devices, and networking equipment.
• Solid understanding of TCP/IP, DNS, DHCP, VLANs, and other networking protocols.
• Ability to explain complex technical information clearly to both technical and non-technical audiences.
• Excellent organizational skills, with the ability to prioritize workload.
• Ability to multitask and maintain focus on all areas of responsibility concurrently.
• Ability to consistently meet or exceed performance targets and goals correlated with customer service and call/chat handling.
• Able to work in a fast-paced environment.

• Technology Call Center and/or Customer Service experience.
• Ability to utilize multiple resources to determine causes and resolutions of problems and incidents.
• Hardware Support - Windows 10/11, Software - MS Office suite, SharePoint, Skype.
• Network - Citrix, VPN, Cisco AnyConnect.
• ITSM Remedy (not essential).

Help Desk Associate
Responsibilities

1. Manage and support Microsoft-based infrastructure, including Active Directory, Office 365, Exchange, and IIS.
2. Perform preventative maintenance, upgrades, and repairs on computers, servers, printers, and network equipment.
3. Administer antivirus solutions and maintain security tools.
4. Maintain IT asset records, software licensing, and inventory tracking.
5. Support the physical and virtual server environments and back-office applications.
6. Identify departmental IT needs and contribute to strategic technology recommendations.
7. Ensure systems and infrastructure are secure and up to date.
8. Provide after-hours and on-call emergency support as required.

Required Skills and Abilities

• Requires 3-5 years of experience.
• Strong customer service orientation and end-user support mindset.
• Excellent communication skills (both verbal and written).
• Ability to work independently with minimal supervision and as part of a team.
• Highly motivated with a passion for technology and learning.
• In-depth knowledge of computer hardware, peripheral devices, and networking equipment.
• Solid understanding of TCP/IP, DNS, DHCP, VLANs, and other networking protocols.
• Ability to explain complex technical information clearly to both technical and non-technical audiences.
• Excellent organizational skills, with the ability to prioritize workload.
• Ability to multitask and maintain focus on all areas of responsibility concurrently.
• Ability to consistently meet or exceed performance targets and goals correlated with customer service and call/chat handling.
• Able to work in a fast-paced environment.

Desired Skills

• Technology Call Center and/or Customer Service experience.
• Ability to utilize multiple resources to determine causes and resolutions of problems and incidents.
• Hardware Support - Windows 10/11, Software - MS Office suite, SharePoint, Skype.
• Network - Citrix, VPN, Cisco AnyConnect.
• ITSM Remedy (not essential).

Dexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. As one of the largest IT staffing companies and the 2nd largest minority-owned staffing company in the U.S., Dexian was formed in 2023 through the merger of DISYS and Signature Consultants. Combining the best elements of its core companies, Dexian's platform connects talent, technology, and organizations to produce game-changing results that help everyone achieve their ambitions and goals.

Dexian's brands include Dexian DISYS, Dexian Signature Consultants, Dexian Government Solutions, Dexian Talent Development and Dexian IT Solutions. Visit to learn more.

Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.

A client in the Franklin, TN area is looking for a Help Desk Support role to join their team. They need someone to sit on-site 3 days a week. This resource will be working calls 50/50 with the dealerships and internal. They are going to be on a first-call resolution basis. They will also be needing to help support tickets via email and chat. This is a 12-month contract looking to extend, ex. they have a contractor that has been with them for 4 years now.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to com.

To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: .

Active Directory Knowledge
1-2 years of experience in a help desk or technical support role.
Basic understanding of computer hardware, software, and networking concepts.
Experience with ServiceNow - 8-14 tickets a day
Strong communication skills and a customer-oriented attitude.
Office 365 shop

• guide customers through proper use of the vendor-managed licensing application(s)
• triage, troubleshoot, resolve, and escalate issues as necessary
• create and track help desk tickets
• provide high-level answers to general BHPL licensing process questions
• handle help desk phone calls and respond to email requests

• Provide level 1 help desk customer support to assist licensees using BHPL eLicensing application to apply for / renew health profession licenses
• Triage incoming issues to determine appropriate actions (immediate resolution, escalation, etc.)
• Utilize internal ticketing system
• Communicate, and enforce system standards as necessary
• Simulate and troubleshoot user problems
• Train other state staff in operation of the Help Desk as needed
• Ensure Help Desk phone is not left unattended
• Stay well informed of all changes in systems and procedures to be able to inform and train Local Program staff on the changes
• Participate in daily team standup
• Perform other duties related to HPL eLicensing helpdesk.

• 3+ years of experience working as a business application customer help desk specialist
• Identify / troubleshoot / escalate / resolve issues
• Excellent verbal communication skills
• Excellent Telephone and interpersonal skills
• Excellent organizational skills
• Proficiency using Microsoft Project, Microsoft Office 365, Microsoft Teams and Atlassian JIRA
• Analytical thinking skills
• Strong follow-up skills
• Ability to work effectively both as an individual and as a team member
• Ability to get up to speed quickly