11,789 Digital Support jobs in the United States

**#WeAreParamount on a mission to unleash the power of content you in?**
Weve got the brands, weve got the stars, and weve got thepowerto achieve our mission to entertain the planet now all were missing isYOU!Becoming a part of Paramount means joining a team that values authenticity and embraces inclusion for all. We are searching for individuals who not only recognize the power of content but also enjoy a touch of fun and uniqueness. Together, we co-create moments that matter both for our audiences and our employees. You fuel our culture of purpose, passion, and collaboration. Were in this together.
CBS Sports Digital Support Engineer
Location: Ft Lauderdale FL
About us:
CBS Sports, a year-round leader in television sports, broadcasts a portfolio of events on the CBS
Television Network, including NFL ON CBS; College Football, including SEC and Big Ten action; college basketball, including the NCAA Division I Men's Basketball Championship; golf, including The Masters, PGA Championship and PGA TOUR; and soccer, including UEFA Champions League. In addition, the division includes CBS Sports HQ, a leading sports news & highlights streaming channel, CBS Sports Golazo Network, the 24/7 streaming channel for soccer coverage, and CBS SPORTS NETWORK, the 24-hour cable home of CBS Sports. CBS Sports multi-platform offerings also include CBSSports.com and the CBS Sports apps for mobile and connected TV devices; 247Sports; MaxPreps; CBS Sports fantasy games; and SportsLine.
Ft Lauderdale is the hub for content across the CBS Sports Digital group. From live shows, breaking sports news, programming support across a variety of CBS Sports networks the studios and control rooms in FLL are poised to support the added growth in production. We are looking to add to the right engineer to the team working in the sports and technology group.
Looking for: Technology driven person looking to work with a fast-paced growing group, strong communication, and organizational skills are vital: you will be responsible for working with both studio and remote teams supporting an expanding broadcast facility and our REMI productions.
You will be expected to:
Support Live Studio shows across multiple rooms simultaneously.
Comfortable working in a fast-paced live environment running, live games and live studio shows.
Possess a variety of skills to troubleshoot; On-Air, In Person, Telephone/Email Support, Control Room operations.
Work with engineering team to install, maintain and upgrade production and master control systems.
Be a problem solver and possess ability to communicate complex principles in non-technical terms.
Maintain a solid working knowledge of newly deployed technologies.
Work on REMI productions providing engineering and tech support
Support audio and Comms across all Sports Digital facilities and remotes
Travel up to 30%
POSITION REQUIREMENTS:
3 + years of experience with TV/Production specific experience is a plus.
Strong knowledge of technical TV equipment (including switchers, routers, cameras, audio board, and intercoms).
Superior knowledge of Calrec Audio system and RTS intercom systems. This includes connectivity and documentation across facilities and remotes (including connectivity to our international partners.
Strong IT technology topics such as networking, windows operating systems, Linux and mac is a must.
Willingness/flexibility with hours (this role includes evenings, nights and weekends) is focused around support of live events.
Needs to support live daily production teams and to maintain a positive outlook and appearance during stressful situations. Other duties as assigned
CBS Sports, a year-round leader in cross-platform sports coverage, broadcasts a portfolio of events on the CBS Television Network, including THE NFL ON CBS; college football, including the Big Ten ON CBS; college basketball, including the NCAA Division I Men's Basketball Championship; golf, including The Masters, PGA Championship and PGA TOUR; soccer, including the UEFA Champions League and NWSL; and CBS SPORTS SPECTACULAR.
In addition, the division includes CBS SPORTS NETWORK, the 24-hour cable home of CBS Sports which televises live sports programming throughout the year, including college football and basketball games, UEFA Champions League and Europa League action, Italy's Serie A matches, Concacaf national team competitions, as well as a full slate of original programming and studio coverage.
CBS Sports also delivers an extensive lineup of global soccer coverage on Paramount+, including every UEFA club competition match, all Serie A matches as well as Concacaf national team competitions, and produces INSIDE THE NFL for Paramount+. CBS Sports Digital's multi-platform offerings include CBSSports.com and the CBS Sports apps for mobile and connected TV devices; the 24/7 streaming sports news network CBS Sports HQ; 247Sports; MaxPreps; CBS Sports fantasy games; and SportsLine.
**What We Offer:**
+ Attractive compensation and comprehensive benefits packages. Check out our full list of benefits here: Generous paid time off.
+ An exciting and fulfilling opportunity to be part of one of Paramounts most dynamic teams.
+ Opportunities for both on-site and virtual engagement events.
+ Unique opportunities to make meaningful connections and build a vibrant community, both inside and outside the workplace.
+ Explore life at Paramount: is an equal opportunity employer (EOE) including disability/vet.
At Paramount, the spirit of inclusion feeds into everything that we do, on-screen and off. From the programming and movies we create to employee benefits/programs and social impact outreach initiatives, we believe that opportunity, access, resources and rewards should be available to and for the benefit of all. Paramount is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, creed, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, and Veteran status.
If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access as a result of your disability. You can request reasonable accommodations by calling or by sending an email to Only messages left for this purpose will be returned.

Koniag Information Technology Services (KITS), a Koniag Government Services company, is seeking a Digital Support Specialist with a Top Secret clearance to support our Army customer in Huntsville, Alabama. This on-site role will focus on providing comprehensive IT administrative support, digital content management, and data integrity maintenance. The ideal candidate will combine strong technical skills with excellent organizational abilities and attention to detail. This position requires on-site presence in Huntsville, Alabama.
We offer competitive compensation and an extraordinary benefits package including health, dental and vision insurance, 401K with company matching, flexible spending accounts, paid holidays, three weeks paid time off, and more.
The Digital Support Specialist will be responsible for providing a wide range of IT administrative support services to ensure efficient information management and digital operations. Principal responsibilities will include but are not limited to:
+ Create, edit, and manage digital content including documents, presentations, images, and videos
+ Ensure all digital content adheres to organizational branding guidelines and content management policies
+ Develop and maintain databases and spreadsheets to track and organize critical information
+ Perform regular data entry across multiple organizational systems including CRM and ERP platforms
+ Verify data integrity and accuracy across all managed systems
+ Implement and maintain digital filing systems and information repositories
+ Assist with technical documentation and standard operating procedures
+ Support internal teams with digital asset management and retrieval
+ Coordinate with IT teams to resolve technical issues related to digital content and data management
+ Generate reports and analytics from managed databases and systems
+ Provide basic technical assistance to end users as needed
+ Stay current on digital tools and technologies to continuously improve processes
+ Assist with digital training materials and user guides
+ Participate in process improvement initiatives related to digital content management
+ Perform regular system backups and archiving of digital assets
**Education and Experience:**
Required:
+ Associate's degree in Information Technology, Digital Media, Business Administration, or related field
+ 1-3 years of experience in administrative support, digital content management, or similar role
+ Experience with data entry and database management
+ Demonstrated proficiency with digital content creation tools and techniques
+ Top Secret Clearance
**Required Skills and Competencies:**
+ Strong proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
+ Experience with Google Suite (Docs, Sheets, Slides, Drive)
+ Knowledge of digital content creation and management tools
+ Basic understanding of database principles and data integrity concepts
+ Experience with data entry and verification procedures
+ Familiarity with CRM and/or ERP systems
+ Strong organizational skills and attention to detail
+ Excellent written and verbal communication abilities
+ Ability to manage multiple priorities and meet deadlines
+ Problem-solving skills and initiative
+ Adaptability to new technologies and digital tools
+ Basic understanding of digital asset management principles
+ Knowledge of information security best practices
+ Ability to obtain and maintain required security clearances
+ Willingness to work on-site in Huntsville, Alabama
**Desired Skills and Competencies:**
+ Experience working with Army or DoD customers
+ Knowledge of military documentation standards and procedures
+ Experience with Adobe Creative Suite (Photoshop, Illustrator, InDesign)
+ Basic video editing skills
+ Experience with SharePoint or other content management systems
+ Understanding of Section 508 compliance for digital accessibility
+ Knowledge of web content management systems
+ Experience with data visualization tools
+ Familiarity with technical documentation processes
+ Experience supporting IT administrative functions in a government environment
+ Basic HTML/CSS knowledge
+ Understanding of digital filing systems and taxonomy development
+ Experience with digital form creation and management
**Our Equal Employment Opportunity Policy**
The company is an equal opportunity employer. The company shall not discriminate against any employee or applicant because of race, color, religion, creed, ethnicity, sex, sexual orientation, gender or gender identity (except where gender is a bona fide occupational qualification), national origin or ancestry, age, disability, citizenship, military/veteran status, marital status, genetic information or any other characteristic protected by applicable federal, state, or local law. We are committed to equal employment opportunity in all decisions related to employment, promotion, wages, benefits, and all other privileges, terms, and conditions of employment.
The company is dedicated to seeking all qualified applicants. If you require an accommodation to navigate or apply for a position on our website, please get in touch with Heaven Wood via e-mail at or by calling to request accommodations.
_Koniag Government Services (KGS) is an Alaska Native Owned corporation supporting the values and traditions of our native communities through an agile employee and corporate culture that delivers Enterprise Solutions, Professional Services and Operational Management to Federal Government Agencies. As a wholly owned subsidiary of Koniag, we apply our proven commercial solutions to a deep knowledge of Defense and Civilian missions to provide forward leaning technical, professional, and operational solutions. KGS enables successful mission outcomes for our customers through solution-oriented business partnerships and a commitment to exceptional service delivery. We ensure long-term success with a continuous improvement approach while balancing the collective interests of our customers, employees, and native communities. For more information, please visit_ _ Opportunity Employer/Veterans/Disabled. Shareholder Preference in accordance with Public Law 88-352_**
**Job Details**
**Pay Type** **Salary**

**#WeAreParamount on a mission to unleash the power of content you in?**
Weve got the brands, weve got the stars, and weve got thepowerto achieve our mission to entertain the planet now all were missing isYOU!Becoming a part of Paramount means joining a team that values authenticity and embraces inclusion for all. We are searching for individuals who not only recognize the power of content but also enjoy a touch of fun and uniqueness. Together, we co-create moments that matter both for our audiences and our employees. You fuel our culture of purpose, passion, and collaboration. Were in this together.
Ft Lauderdale is the hub for content across the CBS Sports Digital group. From live shows, breaking sports news, programming support across a variety of CBS Sports networks the studios and control rooms in FLL are poised to support the added growth in production. We are looking to add to the right engineer to the team working in the sports and technology group.
**Looking for** : Digital aware, technology driven person looking to work with a fast-paced growing group, strong communication, and organizational skills are vital: you will be responsible for working with a newly formed technology team actively supporting an expanding broadcast facility and our new Cloud Master Control capabilities.
**You will be expected to:**
+ Support Live Studio and Master control environments that run multiple rooms and shows simultaneously.
+ Comfortable working in a fast-paced live environment running, live games and live studio shows.
+ Possess a variety of skills to troubleshoot; On-Air, In Person, Telephone/Email Support, Control Room operations.
+ Work with engineering team to install, maintain and upgrade production and master control systems.
+ Be a problem solver and possess ability to communicate complex principles in non-technical terms.
+ Update engineering documents and diagrams.
+ Maintain a solid working knowledge of newly deployed technologies.
**Position requirements:**
+ 3 + years of experience with TV/Production specific experience is a plus.
+ Strong knowledge of technical TV equipment (including switchers, routers, cameras, audio board, and intercoms).
+ Strong IT technology topics such as networking, windows operating systems, Linux and mac is a must.
+ Willingness/flexibility with hours (this role includes evenings, nights and weekends) is focused around support of live events.
+ Needs to support live daily production teams and to maintain a positive outlook and appearance during stressful situations. Other duties as assigned
CBS Sports, a year-round leader in cross-platform sports coverage, broadcasts a portfolio of events on the CBS Television Network, including THE NFL ON CBS; college football, including the Big Ten ON CBS; college basketball, including the NCAA Division I Men's Basketball Championship; golf, including The Masters, PGA Championship and PGA TOUR; soccer, including the UEFA Champions League and NWSL; and CBS SPORTS SPECTACULAR.
In addition, the division includes CBS SPORTS NETWORK, the 24-hour cable home of CBS Sports which televises live sports programming throughout the year, including college football and basketball games, UEFA Champions League and Europa League action, Italy's Serie A matches, Concacaf national team competitions, as well as a full slate of original programming and studio coverage.
CBS Sports also delivers an extensive lineup of global soccer coverage on Paramount+, including every UEFA club competition match, all Serie A matches as well as Concacaf national team competitions, and produces INSIDE THE NFL for Paramount+. CBS Sports Digital's multi-platform offerings include CBSSports.com and the CBS Sports apps for mobile and connected TV devices; the 24/7 streaming sports news network CBS Sports HQ; 247Sports; MaxPreps; CBS Sports fantasy games; and SportsLine.
**What We Offer:**
+ Attractive compensation and comprehensive benefits packages. Check out our full list of benefits here: Generous paid time off.
+ An exciting and fulfilling opportunity to be part of one of Paramounts most dynamic teams.
+ Opportunities for both on-site and virtual engagement events.
+ Unique opportunities to make meaningful connections and build a vibrant community, both inside and outside the workplace.
+ Explore life at Paramount: is an equal opportunity employer (EOE) including disability/vet.
At Paramount, the spirit of inclusion feeds into everything that we do, on-screen and off. From the programming and movies we create to employee benefits/programs and social impact outreach initiatives, we believe that opportunity, access, resources and rewards should be available to and for the benefit of all. Paramount is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, creed, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, and Veteran status.
If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access as a result of your disability. You can request reasonable accommodations by calling or by sending an email to Only messages left for this purpose will be returned.

**Description**
**SAIC is seeking a Customer Support Analyst candidate to support a new DCSA program out of Quantico, VA.**
**This is an onsite position which requires a TS/SCI and (min) a Sec+ certification.**
**Project Introduction**
Make a difference for national security by joining a team of dedicated IT professionals who will sustain, modernize and transform the enterprise IT capabilities for the Defense Counterintelligence and Security Agency (DCSA). The Air Force and Combatant Commands Business Group of SAIC is seeking a **Customer Support Analyst (Quantico, VA)** to support a transformational infrastructure program for DCSA.
SAIC is proud to be supporting DCSA in safeguarding our nation's information. DCSA is the designated oversight authority on the accreditation of classified facilities, information systems, and the insider threat program. This involves security oversight of more than 10,000 companies and approximately 13,000 facilities involved in classified work throughout the DoD and 31 Federal agencies.
Specifically, on the DCSA One IT program, SAIC will provide an enterprise IT solution that delivers highly secured and adaptable IT infrastructure, provides customer support, and cutting-edge technologies that support operations and advance the DCSA mission under a single IT environment (i.e., One IT).
**Job Description**
+ Supports customer service requests and IT service delivery within the IT environment and for mission applications, as part of the overall strategic objective of the DCSA IT modernization and One IT initiatives to provide an improved flexible and evolving enterprise IT environment to support the DCSA mission IAW with DCSA and DoD policies and procedures and commonly utilized industry best practices.
+ Researches, maintains, and applies expertise in emerging technologies, and industry developments, trends, best practices, and principles of IT customer support.
+ Provides on-site and remote technical support to approved seat service DCSA end users.
+ Part of a call center of mission-ready technicians to assist staff with data input/output devices issues with laptops/tablets/workstations, mobile devices, VOIP devices, monitors, printers, scanners, copiers, cabling, external data storage devices, and network interface devices. In coordination with desk side support and service desk resource teams, provides IT technical support by assigning or dispatching the appropriate resource to troubleshoot and isolate IT technical issues and outages ensuring minimal impact to users.
+ Coordinates, resolves, and closes service requests beyond first call resolution.
+ Handles customer interactions across multiple communication channels and business lines, with customized interfaces and information delivery mechanisms.
+ Supports currency and accuracy of IT Service Catalog, adding missing services and/or making recommendations for services not offered.
+ Executes plans for practices, technologies, automation and solutions to achieve operational efficiencies, improve self-service options, modernize service management, and improve the customer experience.
+ Tracks customer satisfaction benchmarks and metrics.
+ Provides weekly, monthly, and customer service ad-hoc reports.
+ Executes change management to perform smoother transition migrations.
+ Supports information sharing and knowledge management capabilities, continuous process improvement, and performance tracking and monitoring capabilities.
+ Updates and maintains a knowledge base for investigating, diagnosing, and resolving incidents as applicable.
+ Ensures laptops, PCs, and other access devices are built and maintained to expected standards of performance and security, ensuring patching and updates are carried out promptly and effectively.
**Qualifications**
**Required Qualifications**
It is required that the Customer Support Analyst have the following qualifications:
+ 6 years and Associates, 9 years and HS Diploma or relevant years of experience in lieu of degree.
+ US Citizen and Active Top Secret clearance with SCI eligibility.
+ IAT-II Certification in on of the following areas: CCNA-Security, CySA+, Security+ CE and/or CND.
REQNUMBER:
SAIC is a premier technology integrator, solving our nation's most complex modernization and systems engineering challenges across the defense, space, federal civilian, and intelligence markets. Our robust portfolio of offerings includes high-end solutions in systems engineering and integration; enterprise IT, including cloud services; cyber; software; advanced analytics and simulation; and training. We are a team of 23,000 strong driven by mission, united purpose, and inspired by opportunity. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $6.5 billion. For more information, visit saic.com. For information on the benefits SAIC offers, see Working at SAIC. EOE AA M/F/Vet/Disability

ASRC Federal is a leading government contractor furthering missions in space, public health and defense. As an Alaska Native owned corporation, our work helps secure an enduring future for our shareholders. Join our team and discover why we are a top veteran employer and Certified Great Place to Work
ASRC Federal Data Networks Corporation (DNC) is seeking **Operations Support Help Desk** staff for positions supporting the NOAA Office of Space Commerce, Space Operations Division, TraCSS Operations Branch in Boulder CO. The candidate will join a team staffing the TraCSS operations center performing monitoring and analysis of space traffic products and computational processes. The Help Desk will respond to and document issues and follow through with escalation and responses to users. The operations center will be staffed 24/7 so the candidate should expect shift work.
**Background Summary:**
The National Oceanic and Atmospheric Administration (NOAA), Office of Space Commerce (OSC), is developing the Traffic Coordination System for Space (TraCSS) to fulfill Space Policy Directive 3 (SPD-3). SPD-3 instructed relevant US government agencies to begin re-assigning many aspects of space traffic management (STM) and space traffic coordination (STC) serving non-military US space operators. NOAA OSC, under the US Department of Commerce (DOC),was identified to lead many of these efforts as part of a 'whole of government' approach.
TraCSS is the Office of Space Commerce's cloud-based enterprise solution for ingesting, archiving, processing, and disseminating Space Situational Awareness (SSA) data and products. It will provide conjunction analysis and warning services to commercial satellite owner/operators to foster economic growth and technological advancement of the US commercial space industry. The system will store data from the Department of Defense (DoD), NOAA, commercial SSA data providers, commercial and civil satellite Owner/Operators (O/O), and select international civil partners. The TraCSS system will operate 24 hours per day, 7 days a week.
**Responsibilities:**
+ Respond, as required, to operational issues relating to space traffic coordination, and to technical issues associated with the OSC Operations Center or TraCSS to ensure the safety and stability of the space operating environment.
+ Support TraCSS users in troubleshooting technical problems interfacing with the system during operations.
+ Monitor TraCSS operational communication lines including phone, email, and messaging for user requests for support.
+ Submit and review tickets documenting any user request or issues.
+ Facilitate escalation of tickets or problems to the appropriates groups for response or resolution. Groups include: Operations Support Orbit Analyst and Data Monitors, Engineering, Outreach support, IT support, System Integrator contractors, Presentation Layer contractors, and various other partners.
+ Draft and deliver TraCSS status notifications to users.
**Required Qualifications:**
+ B.S. Degree in Engineering, Physics/Astronomy, Computer Science, or related field and 0-2 years of experience related to flight dynamics, orbital mechanics
+ A.S. Degree in Engineering, Physics/Astronomy, Computer Science, or related field; 2-4 years of experience related to flight dynamics, orbital mechanics
+ Ability to work independently, problem solve, and manage multiple priorities in a fast-paced environment.
+ Use of Jira, Jira Service Management, Confluence, Bitbucket and other Atlassian platform tools.
+ Advanced use of Google Workspace and Microsoft tools; Excel, Visio, PowerPoint, Access.
**Highly Desired Qualifications:**
+ Experience working in support of a U.S. government institution.
+ Experience performing shift work
+ Current DoD, DOC, NOAA, or NASA authorization to work (badge).
+ Knowledge of space domain awareness, space situational awareness (SSA), space traffic coordination (STC), or space traffic management (STM) related topics.
+ Examples of desired knowledge and skill sets may include, but are not limited to: orbital mechanics, astrodynamics, common analytical methodologies utilized in SSA/STC/STM, satellite operations, conjunction analysis, and data management.
**Work Environment and Physical Demands:**
+ Work in a typical onsite government office building full time with situational telework approved as needed.
+ Operations Center support personnel will be required to support 24/7 operations, 365 days/year and consequently be required to support shift work. Shift schedules have not been finalized.
+ Occasional deadlines or operational conditions may require non-standard/longer hours or additional onsite support.
+ Infrequent travel required.
+ Place of performance will be the NOAA Facility located on the DOC David Skaggs Research Center in Boulder CO.
We invest in the lives of our employees, both in and out of the workplace, by providing competitive pay and benefits packages. Benefits offered may include health care, dental, vision, life insurance; 401(k); education assistance; paid time off including PTO, holidays, and any other paid leave required by law.
**_EEO Statement_**
_ASRC Federal and its Subsidiaries are Equal Opportunity employers. All qualified applicants will receive consideration for employment without regard to race, gender, color, age, sexual orientation, gender identification, national origin, religion, marital status, ancestry, citizenship, disability, protected veteran status, or any other factor prohibited by applicable law._
**Job Details**
**Job Family** **Engineering & Support Services**
**Job Function** **Aerospace Engineering**
**Pay Type** **Salary**
**Hiring Min Rate** **45,000 USD**
**Hiring Max Rate** **65,000 USD**

Description
+ Position: Help Desk Representative (CONTRACT TO HIRE)
+ Location:1 PROGRESS POINT PKWY, O FALLON, Missouri, SAINT CHARLES, , United States
+ Type: 100% ONSITE
+ Tentative Hourly Pay Range: $18 - $19 per hour
+ Schedule: 10:30am-7:00pm CST
The Help Desk Representative role for the Small Business Insurance Help Desk Team will be responsible for assisting both external and internal customers on a daily basis with a variety of requests. They will demonstrate technical and first level technical assistance and problem solving involving the following duties and responsibilities:
Job Responsibilities:
- Provide timely customer service to incoming requests via the phone in an automated call delivery environment
- Multi-task between incoming calls and e-mail requests with ability to meet turnaround time of 12 business hours
- Assume ownership and respond to customer internal/external correspondence complaints and inquiries in an efficient accurate and professional manner to achieve an optimal outcome. Ability to meet our First Level Resolution standards.
- To ensure complete resolution of all customer inquiries may need to coordinate end to end service with other business partners
- Effectively navigate multiple systems and applications to research analyze and resolve customer inquiries
- Work effectively in a team environment using professional interpersonal and communication skills
- Basic knowledge of Small Commercial insurance principles and company products
- Know and comply to corporate policies regulatory standards SOX internal business processes while processing work and meeting and/or exceeding service performance and quality standards
- Utilize basic understanding of product underwriting guidelines
- As business priorities change support other teams and process transactions as needed
- Complete assignments and other duties as assigned
- Maintain performance standards within a fast paced environment
Requirements
Skills:
- Strong customer service skills including oral and written communication.
- Demonstrated leadership skills
- Ability to work with all types of customers and assist to best ability in resolving their issue.
- Experience in a call center or customer service environment preferred
- Knowledge of customer service principles and practices
- Ability to handle multiple priorities within strict time constraints.
- Excellent organizational skills with the ability to multi-task
- Excellent verbal and written communications skills
- Excellent collaboration skills
- Strong Critical Thinking and Analytical Skills Regarding being able to identify potential issues being triaged based on training
- Possesses the ability to work independently to complete assignments in a timely manner.
- Ability to work well as in a team environment.
- Demonstrated commitment to team and departmental goals.
- Ability to make informed decisions achieving the appropriate results.
- Accurate Data Entry and Tracking skills required.
- Working Knowledge of MS Word and Excel - To be used to reference and look up information.
- Working Knowledge of Service Now preferred - To be used to track Help Desk tickets.
- Flexibility when schedule changes are needed and overtime needs are available
Education/Experience
o College level education preferred but not required based on prior experiences
o Commercial Insurance experience is preferred but not required.
o Work From Home/Remote Work Experience able to troubleshoot basic connection issues VPN experience desktop setup etc.
o Understanding of or ability to learn Small Business Insurance product and underwriting guidelines is required.
o General Computer and Program knowledge is preferred as we will be troubleshooting and triaging these types of issues on our team for our business partners.
Please note that this is a contract position-there is no guarantee that this position will be extended past the end date or converted to permanent status.
TalentMatch®
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ( and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use ( .

Product Customer Support, Digital
Date: Oct 4, 2025
Req ID:
Location:
Duluth, GA, US
Workplace Type: Hybrid/Remote
Product Customer Support - Digital, AGCO, Duluth, GA. Lead global customer support for AGCO's Precision Farming Products, ensuring top-tier customer experience and retention. Collaborate with key teams to enhance product quality and satisfaction. Establish and maintain service level agreements and problem resolution processes. Support successful product launches and contribute to future strategy planning. Ensure global completion of PSPs for safety and customer experience.
Must have a Bachelor's in Engineering, IT, Project Management or related field and 5 years of experience as an engineer, technical support specialist, or project manager in the heavy equipment and agriculture industry, (i) directly supporting internal and external customers; and (ii) providing technical support, warranty administration, engineering, and manufacturing services. Of experience required, must also have 2 years of experience in supervising direct or indirect reports.
In the **alternative** , AGCO would accept a Master's in Engineering, IT, Project Management or related field and 3 years of experience as an engineer, technical support specialist, or project manager in the heavy equipment and agriculture industry, (i) directly supporting internal and external customers; and (ii) providing technical support, warranty administration, engineering, and manufacturing services. Of experience required, must also have 1 year of experience in supervising direct or indirect reports.
Experience may be gained concurrently.
The position is eligible for remote work from the US Eastern Time Zone.
25-50% domestic and international travel may be required.
Apply online at Major Market:** Atlanta
**Job Segment:** Project Manager, Technical Support, Engineer, Agricultural, Customer Service, Technology, Engineering, Agriculture