79,680 Director Of Contact Center jobs in the United States
Director, Contact Center, Fraud Operations
72712 Bentonville, Arkansas
Walmart
Posted today
Job Viewed
Job Description
**Position Summary.**
Walmart's Customer Engagement Services (CES) team is seeking a highly skilled and experienced Director of Fraud Operations to lead at scale in one of the most dynamic areas of our business. This leader will be responsible for driving operational excellence in detecting and preventing fraud across our digital and retail ecosystem, ensuring that our customers, associates, and business are protected while delivering best-in-class efficiency and outcomes.
The ideal candidate is an operator at heart. Passionate about leading large, diverse teams, driving innovation, and leveraging technology to deliver strong fraud and risk KPIs alongside world-class productivity metrics. They will be expected to collaborate across departments, manage vendor partnerships, and create a culture of accountability, agility, and customer-centricity.
About Customer Engagement Services (CES)
CES Operations manages ~100M contacts annually across more than three dozen lines of business, including eCommerce customers, store associates, Spark drivers/applicants, specialty businesses, fraud, and more. The CES network is comprised of thousands of Walmart associates across 26 U.S. states and in Chennai, India, as well as a global network of outsourced partners. Together, we power seamless, safe, and trusted experiences by combining people-led service with tech-enabled innovation.
**What you'll do.**
+ Lead the Fraud & Risk Operations strategy, partnering with Fraud Strategy, Technology, and other key stakeholders to detect, prevent, and reduce fraud in the digital and retail space.
+ Direct large-scale operations teams (internal, outsourced, and offshore) with accountability for fraud KPIs, risk outcomes, and productivity metrics.
+ Build strong cross-functional partnerships across product, technology, customer service, and business teams to influence and advance fraud prevention strategies.
+ Drive continuous improvement and operational efficiency by identifying process gaps, leveraging automation and APIs, and scaling innovative solutions.
+ Oversee vendor relationships and ensure alignment of external partner performance with internal standards.
+ Provide strategic oversight of reporting and analytics, ensuring the right data informs decision-making, resource allocation, and continuous improvement.
+ Attract, develop, and retain top talent while cultivating a culture of integrity, accountability, inclusion, and performance.
+ Represent Fraud & Risk Operations as a key voice in Walmart Care, influencing enterprise-wide strategies and outcomes.
**What You'll Bring**
+ Deep fraud and risk management expertise in digital/retail, ideally with experience at a top e-commerce retailer.
+ Operational leadership experience with large, diverse teams across internal, outsourced, and offshore environments.
+ Strong vendor management skills, with experience collaborating with BPOs or third-party fraud prevention providers.
+ A track record of scaling operations through efficiency, innovation, and technology adoption (automation, APIs, digital tooling).
+ Project management experience, with the ability to drive large, complex initiatives across multiple stakeholders.
+ Exceptional strategic thinking and analytical skills, leveraging data to inform decisions and drive measurable improvements.
+ A leadership style rooted in servant leadership, collaboration, and influence, with the ability to inspire and empower teams.
**Additional Information**
The above information is designed to indicate the general nature and level of work performed in the role. It is not intended to be a comprehensive list of all responsibilities and qualifications. The full Job Description will be provided during the hiring process.
At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
br> r>You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.
r>For information about PTO, see .
r> r>Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
r>Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
r>For information about benefits and eligibility, see One.Walmart ( .
r>The annual salary range for this position is $110,000.00-$220,000.00
r>Additional compensation includes annual or quarterly performance bonuses.
r>Additional compensation for certain positions may also include:
r> r>- Stock
r> r>**Minimum Qualifications.**
_Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications._
Minimum Qualifications: Bachelor's degree in Business Administration, Retail Management, Business, Psychology, Counseling, Technology, Communications, or related field and 5 years' experience in retail management, business, psychology, counseling, business administration, or related area OR 7 years' experience in retail management, business, psychology, counseling, business administration, or related area.
**Preferred Qualifications.**
_Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications._
Managing virtual teams, Operations, Product Management, Project Management, Supervising Associates
**Primary Location.**
702 Sw 8Th St, Bentonville, AR 72716, United States of America
Walmart, Inc. is an Equal Opportunity Employer- By Choice. We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them. That means understanding, respecting, and valuing diversity- unique styles, experiences, identities, abilities, ideas and opinions- while being inclusive of all people.
Walmart's Customer Engagement Services (CES) team is seeking a highly skilled and experienced Director of Fraud Operations to lead at scale in one of the most dynamic areas of our business. This leader will be responsible for driving operational excellence in detecting and preventing fraud across our digital and retail ecosystem, ensuring that our customers, associates, and business are protected while delivering best-in-class efficiency and outcomes.
The ideal candidate is an operator at heart. Passionate about leading large, diverse teams, driving innovation, and leveraging technology to deliver strong fraud and risk KPIs alongside world-class productivity metrics. They will be expected to collaborate across departments, manage vendor partnerships, and create a culture of accountability, agility, and customer-centricity.
About Customer Engagement Services (CES)
CES Operations manages ~100M contacts annually across more than three dozen lines of business, including eCommerce customers, store associates, Spark drivers/applicants, specialty businesses, fraud, and more. The CES network is comprised of thousands of Walmart associates across 26 U.S. states and in Chennai, India, as well as a global network of outsourced partners. Together, we power seamless, safe, and trusted experiences by combining people-led service with tech-enabled innovation.
**What you'll do.**
+ Lead the Fraud & Risk Operations strategy, partnering with Fraud Strategy, Technology, and other key stakeholders to detect, prevent, and reduce fraud in the digital and retail space.
+ Direct large-scale operations teams (internal, outsourced, and offshore) with accountability for fraud KPIs, risk outcomes, and productivity metrics.
+ Build strong cross-functional partnerships across product, technology, customer service, and business teams to influence and advance fraud prevention strategies.
+ Drive continuous improvement and operational efficiency by identifying process gaps, leveraging automation and APIs, and scaling innovative solutions.
+ Oversee vendor relationships and ensure alignment of external partner performance with internal standards.
+ Provide strategic oversight of reporting and analytics, ensuring the right data informs decision-making, resource allocation, and continuous improvement.
+ Attract, develop, and retain top talent while cultivating a culture of integrity, accountability, inclusion, and performance.
+ Represent Fraud & Risk Operations as a key voice in Walmart Care, influencing enterprise-wide strategies and outcomes.
**What You'll Bring**
+ Deep fraud and risk management expertise in digital/retail, ideally with experience at a top e-commerce retailer.
+ Operational leadership experience with large, diverse teams across internal, outsourced, and offshore environments.
+ Strong vendor management skills, with experience collaborating with BPOs or third-party fraud prevention providers.
+ A track record of scaling operations through efficiency, innovation, and technology adoption (automation, APIs, digital tooling).
+ Project management experience, with the ability to drive large, complex initiatives across multiple stakeholders.
+ Exceptional strategic thinking and analytical skills, leveraging data to inform decisions and drive measurable improvements.
+ A leadership style rooted in servant leadership, collaboration, and influence, with the ability to inspire and empower teams.
**Additional Information**
The above information is designed to indicate the general nature and level of work performed in the role. It is not intended to be a comprehensive list of all responsibilities and qualifications. The full Job Description will be provided during the hiring process.
At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
br> r>You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.
r>For information about PTO, see .
r> r>Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
r>Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
r>For information about benefits and eligibility, see One.Walmart ( .
r>The annual salary range for this position is $110,000.00-$220,000.00
r>Additional compensation includes annual or quarterly performance bonuses.
r>Additional compensation for certain positions may also include:
r> r>- Stock
r> r>**Minimum Qualifications.**
_Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications._
Minimum Qualifications: Bachelor's degree in Business Administration, Retail Management, Business, Psychology, Counseling, Technology, Communications, or related field and 5 years' experience in retail management, business, psychology, counseling, business administration, or related area OR 7 years' experience in retail management, business, psychology, counseling, business administration, or related area.
**Preferred Qualifications.**
_Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications._
Managing virtual teams, Operations, Product Management, Project Management, Supervising Associates
**Primary Location.**
702 Sw 8Th St, Bentonville, AR 72716, United States of America
Walmart, Inc. is an Equal Opportunity Employer- By Choice. We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them. That means understanding, respecting, and valuing diversity- unique styles, experiences, identities, abilities, ideas and opinions- while being inclusive of all people.
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0
Director LPG Contact Center - Orion Building
33912 Fort Myers, Florida
Lee Health
Posted 7 days ago
Job Viewed
Job Description
Location:Orion Building -6630 Orion DriveFort Myers FL 33912
Department: LPG Contact Center
Work Type: Full Time
Shift: Shift 1/8:00:00 AM to 4:00:00 PM
Minimum to Midpoint Pay Rate:$45.46 - $1.37 / hour
Relocation Assistance (must be greater than 50 miles from our location): 7,500
Summary
Lead the Contact Center team in achieving high quality performance standards. Identify and collaborate on the development of business workflow efficiencies and oversee change management processes. Build successful relationships with internal departments and peers (Practice leaders/Providers/Nurse Triage/Human Resources/Finance/IT, LPG Administration). Acts as a resource in the strategic planning process between IT, OP Administration, and LPG Administration for the development and implementation of web-based patient portal information to improve the flow between LPG patients and physician offices. Collaborates with LPG Ambulatory leaders in the analysis, development and implementation of scheduling and clinical workflows, procedures and protocols while working with the contact center promoting a patient-oriented environment; make recommendations and execute solutions designed to maximize LPG practices scheduling efficiencies and effectiveness. Develop and aligns workforce strategies to execute approved business plans, contact center business lines of service, and facilitate organizational change initiatives. Partners with the PAC (patient access center) departments to assist in building a robust infrastructure. Is responsible for the culture of the department and the mentoring/development of leaders and staff within the contact center. Expected to communicate and report out contact center performance, strategies, and trends to all levels of Lee Health leadership. Manages and executes any approved Performance Based Incentive Plan designed for the department.
Requirements
Education: High School diploma or equivalent required. Bachelors degree in business or health management preferred.
Experience: A minimum of 5 years recent and related combined call/contact center management, ambulatory patient access, and healthcare management experience is required. Experience in Epic (Cadence/Prelude), Telephony call-flows (Cisco), and Quality Assurance /Control is preferred.
Certification: N/A
License: N/A
Other: Ability to work with cross-functional teams and ability to work and communicate in a fast-paced environment. Proven ability to manage, coach, and develop high-performance teams is essential.
US:FL:Fort Myers
Department: LPG Contact Center
Work Type: Full Time
Shift: Shift 1/8:00:00 AM to 4:00:00 PM
Minimum to Midpoint Pay Rate:$45.46 - $1.37 / hour
Relocation Assistance (must be greater than 50 miles from our location): 7,500
Summary
Lead the Contact Center team in achieving high quality performance standards. Identify and collaborate on the development of business workflow efficiencies and oversee change management processes. Build successful relationships with internal departments and peers (Practice leaders/Providers/Nurse Triage/Human Resources/Finance/IT, LPG Administration). Acts as a resource in the strategic planning process between IT, OP Administration, and LPG Administration for the development and implementation of web-based patient portal information to improve the flow between LPG patients and physician offices. Collaborates with LPG Ambulatory leaders in the analysis, development and implementation of scheduling and clinical workflows, procedures and protocols while working with the contact center promoting a patient-oriented environment; make recommendations and execute solutions designed to maximize LPG practices scheduling efficiencies and effectiveness. Develop and aligns workforce strategies to execute approved business plans, contact center business lines of service, and facilitate organizational change initiatives. Partners with the PAC (patient access center) departments to assist in building a robust infrastructure. Is responsible for the culture of the department and the mentoring/development of leaders and staff within the contact center. Expected to communicate and report out contact center performance, strategies, and trends to all levels of Lee Health leadership. Manages and executes any approved Performance Based Incentive Plan designed for the department.
Requirements
Education: High School diploma or equivalent required. Bachelors degree in business or health management preferred.
Experience: A minimum of 5 years recent and related combined call/contact center management, ambulatory patient access, and healthcare management experience is required. Experience in Epic (Cadence/Prelude), Telephony call-flows (Cisco), and Quality Assurance /Control is preferred.
Certification: N/A
License: N/A
Other: Ability to work with cross-functional teams and ability to work and communicate in a fast-paced environment. Proven ability to manage, coach, and develop high-performance teams is essential.
US:FL:Fort Myers
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1
Director, Patient Access Contact Center
98194 Seattle, Washington
Seattle Children's
Posted 3 days ago
Job Viewed
Job Description
The Director of the Patient Access Contact Center at Seattle Children's provides strategic and operational leadership for the organization's centralized ambulatory contact center operations. Reporting to the Associate Vice President, Access Operations, this role focuses on developing a modern contact center platform using a suite of tools to enable an outstanding patient scheduling experience. The Director will also be responsible for leading and developing a high-performing team dedicated to efficient and accurate patient registration, scheduling, insurance verification, and customer service for all points of entry into the healthcare system.
**Required Education and Experience**
Bachelor's Degree.
5-7 years of progressive experience in customer service, patient relations, call center, or similar areas.
Experience supervising large teams in a fast-paced environment.
**Required Credentials**
**Preferred**
Master's degree in a health-related field (i.e., MN, MHA, MBA, MPH).
Experience in pediatrics and/or an academic medical setting.
Experience in systems automation and Epic functionality
**Compensation Range**
$139,486.00 - $209,228.00 per year
**Salary Information**
This compensation range was calculated based on full-time employment (2080 hours worked per calendar year). Offers are determined by multiple factors including equity, skills, experience, and expertise, and may vary within the range provided.
**Disclaimer for Out of State Applicants**
This compensation range is specific to Seattle, positions located outside of Seattle may be compensated differently depending on various factors **.**
**Benefits Information**
Seattle Children's offers a generous benefit package, including medical, dental, and vision plans, 403(b), life insurance, paid time off, tuition reimbursement, and more. Additional details on our benefits can be found on our website .
**About Us**
**Hope. Care. Cure. These three simple words capture what we do at Seattle Children's - to help every child live the healthiest and most fulfilling life possible. Are you ready to engage with a mission-driven organization that is life-changing to many, and touches the hearts of all? #HOPECARECURE**
Our founding promise to the community is as valid today as it was over a century ago: we will care for all children in our region, regardless of the families' ability to pay. Together, we deliver superior patient care, advance new discoveries and treatments through pediatric research, and serve as the pediatric and adolescent, academic medical center for Washington, Alaska, Montana and Idaho - the largest region of any children's hospital in the country.
U.S. News & World Report consistently ranks Seattle Children's among the nation's best children's hospitals. For more than a decade, Seattle Children's has been nationally recognized in key specialty areas. We are honored to be one of the nation's very best places to care for children and the top-ranked pediatric hospital in Washington and the Pacific Northwest.
As a Magnet designated institution, we recognize the importance of hiring and developing great talent to provide best-in-class care to the patients and families we serve. Our organizational DNA takes form in our core values: Compassion, Excellence, Integrity, Collaboration, Equity and Innovation. Whether it's delivering frontline care to our patients in a kind and caring manner, practicing the highest standards of quality and safety, or being relentlessly curious as we work towards eradicating childhood diseases, these values are the fabric of our culture and community. The future starts here.
**Our Commitment**
Seattle Children's welcomes people of all experiences, backgrounds, and thoughts as this is what drives our spirit of inquiry and allows us to better connect with our patients and families. Our organization recruits, employs, trains, compensates, and promotes based on merit without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
The people who work at Seattle Children's are members of a community that seeks to respect and celebrate all the qualities that make each of us unique. Each of us is empowered to be ourselves.
Seattle Children's is proud to be an Equal Opportunity Workplace and Affirmative Action Employer.
**Required Education and Experience**
Bachelor's Degree.
5-7 years of progressive experience in customer service, patient relations, call center, or similar areas.
Experience supervising large teams in a fast-paced environment.
**Required Credentials**
**Preferred**
Master's degree in a health-related field (i.e., MN, MHA, MBA, MPH).
Experience in pediatrics and/or an academic medical setting.
Experience in systems automation and Epic functionality
**Compensation Range**
$139,486.00 - $209,228.00 per year
**Salary Information**
This compensation range was calculated based on full-time employment (2080 hours worked per calendar year). Offers are determined by multiple factors including equity, skills, experience, and expertise, and may vary within the range provided.
**Disclaimer for Out of State Applicants**
This compensation range is specific to Seattle, positions located outside of Seattle may be compensated differently depending on various factors **.**
**Benefits Information**
Seattle Children's offers a generous benefit package, including medical, dental, and vision plans, 403(b), life insurance, paid time off, tuition reimbursement, and more. Additional details on our benefits can be found on our website .
**About Us**
**Hope. Care. Cure. These three simple words capture what we do at Seattle Children's - to help every child live the healthiest and most fulfilling life possible. Are you ready to engage with a mission-driven organization that is life-changing to many, and touches the hearts of all? #HOPECARECURE**
Our founding promise to the community is as valid today as it was over a century ago: we will care for all children in our region, regardless of the families' ability to pay. Together, we deliver superior patient care, advance new discoveries and treatments through pediatric research, and serve as the pediatric and adolescent, academic medical center for Washington, Alaska, Montana and Idaho - the largest region of any children's hospital in the country.
U.S. News & World Report consistently ranks Seattle Children's among the nation's best children's hospitals. For more than a decade, Seattle Children's has been nationally recognized in key specialty areas. We are honored to be one of the nation's very best places to care for children and the top-ranked pediatric hospital in Washington and the Pacific Northwest.
As a Magnet designated institution, we recognize the importance of hiring and developing great talent to provide best-in-class care to the patients and families we serve. Our organizational DNA takes form in our core values: Compassion, Excellence, Integrity, Collaboration, Equity and Innovation. Whether it's delivering frontline care to our patients in a kind and caring manner, practicing the highest standards of quality and safety, or being relentlessly curious as we work towards eradicating childhood diseases, these values are the fabric of our culture and community. The future starts here.
**Our Commitment**
Seattle Children's welcomes people of all experiences, backgrounds, and thoughts as this is what drives our spirit of inquiry and allows us to better connect with our patients and families. Our organization recruits, employs, trains, compensates, and promotes based on merit without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
The people who work at Seattle Children's are members of a community that seeks to respect and celebrate all the qualities that make each of us unique. Each of us is empowered to be ourselves.
Seattle Children's is proud to be an Equal Opportunity Workplace and Affirmative Action Employer.
View Now
2
Contact Center Technology Director (CCaaS)
90079 Los Angeles, California
PricewaterhouseCoopers
Posted today
Job Viewed
Job Description
At PwC, our people in data and analytics focus on leveraging data to drive insights and make informed business decisions. They utilise advanced analytics techniques to help clients optimise their operations and achieve their strategic goals. In data Technology Director, Technology, Director, Customer Engagement, Business Development, Client Relations, Accounting
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3
Contact Center Technology Director (CCaaS)
60684 Chicago, Illinois
PwC
Posted today
Job Viewed
Job Description
**Specialty/Competency:** Data, Analytics & AI
**Industry/Sector:** Not Applicable
**Time Type:** Full time
**Travel Requirements:** Up to 80%
At PwC, our people in data and analytics focus on leveraging data to drive insights and make informed business decisions. They utilise advanced analytics techniques to help clients optimise their operations and achieve their strategic goals.
In data analysis at PwC, you will focus on utilising advanced analytical techniques to extract insights from large datasets and drive data-driven decision-making. You will leverage skills in data manipulation, visualisation, and statistical modelling to support clients in solving complex business problems.
Translating the vision, you set the tone, and inspire others to follow. Your role is crucial in driving business growth, shaping the direction of client engagements, and mentoring the next generation of leaders. You are expected to be a guardian of PwC's reputation, understanding that quality, integrity, inclusion and a commercial mindset are all foundational to our success. You create a healthy working environment while maximising client satisfaction. You cultivate the potential in others and actively team across the PwC Network, understanding tradeoffs, and leveraging our collective strength.
Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:
+ Lead in line with our values and brand.
+ Develop new ideas, solutions, and structures; drive thought leadership.
+ Solve problems by exploring multiple angles and using creativity, encouraging others to do the same.
+ Balance long-term, short-term, detail-oriented, and big picture thinking.
+ Make strategic choices and drive change by addressing system-level enablers.
+ Promote technological advances, creating an environment where people and technology thrive together.
+ Identify gaps in the market and convert opportunities to success for the Firm.
+ Adhere to and enforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance) the Firm's code of conduct, and independence requirements.
The Opportunity
As part of the Data and Analytics team you are expected to lead the design and development of Contact Center AI and Technology solutions that improve customer engagement and satisfaction, reduce customer service costs, and increase operational efficiency. As a Director you are expected to set the strategic direction and lead business development efforts, making impactful decisions and overseeing multiple projects, maintaining executive-level client relations. You are also expected to develop and implement Contact Center AI & Conversational AI strategies that drive user engagement and adoption, as well as business growth and revenue.
Responsibilities
- Lead the design and development of Contact Center AI solutions
- Improve customer engagement and satisfaction through AI technologies
- Reduce customer service costs and increase operational efficiency
- Set strategic direction for the Digital Contact Solutions team
- Oversee multiple projects confirming impactful client relations
- Drive business development efforts within the AI domain
- Maintain executive-level client relationships
- Mentor and guide team members in AI and technology leading practices
What You Must Have
- Bachelor's Degree
- 12 years of experience
What Sets You Apart
- Leading design and development of Contact Center AI solutions
- Leading a team of Cloud Contact Center and AI consultants
- Leading end-to-end solution delivery lifecycle
- Developing Contact Center AI strategies for business growth
- Aligning Contact Center solutions with company goals and regulations
- Demonstrating technical product leadership with AI providers
- Leading development of proof of concepts for clients
- Managing global data and analytics teams
- Structuring and facilitating client presentations
Learn more about how we work: does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: PwC is an equal opportunity employer, all qualified applicants will receive consideration for employment at PwC without regard to race; color; religion; national origin; sex (including pregnancy, sexual orientation, and gender identity); age; disability; genetic information (including family medical history); veteran, marital, or citizenship status; or, any other status protected by law.
For only those qualified applicants that are impacted by the Los Angeles County Fair Chance Ordinance for Employers, the Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, San Diego County Fair Chance Ordinance, and the California Fair Chance Act, where applicable, arrest or conviction records will be considered for Employment in accordance with these laws. At PwC, we recognize that conviction records may have a direct, adverse, and negative relationship to responsibilities such as accessing sensitive company or customer information, handling proprietary assets, or collaborating closely with team members. We evaluate these factors thoughtfully to establish a secure and trusted workplace for all.
Applications will be accepted until the position is filled or the posting is removed, unless otherwise set forth on the following webpage. Please visit this link for information about anticipated application deadlines: salary range for this position is: $155,000 - $410,000, plus individuals may be eligible for an annual discretionary bonus. For roles that are based in Maryland, this is the listed salary range for this position. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications and location, and applicable employment laws. PwC offers a wide range of benefits, including medical, dental, vision, 401k, holiday pay, vacation, personal and family sick leave, and more. To view our benefits at a glance, please visit the following link:
**Industry/Sector:** Not Applicable
**Time Type:** Full time
**Travel Requirements:** Up to 80%
At PwC, our people in data and analytics focus on leveraging data to drive insights and make informed business decisions. They utilise advanced analytics techniques to help clients optimise their operations and achieve their strategic goals.
In data analysis at PwC, you will focus on utilising advanced analytical techniques to extract insights from large datasets and drive data-driven decision-making. You will leverage skills in data manipulation, visualisation, and statistical modelling to support clients in solving complex business problems.
Translating the vision, you set the tone, and inspire others to follow. Your role is crucial in driving business growth, shaping the direction of client engagements, and mentoring the next generation of leaders. You are expected to be a guardian of PwC's reputation, understanding that quality, integrity, inclusion and a commercial mindset are all foundational to our success. You create a healthy working environment while maximising client satisfaction. You cultivate the potential in others and actively team across the PwC Network, understanding tradeoffs, and leveraging our collective strength.
Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:
+ Lead in line with our values and brand.
+ Develop new ideas, solutions, and structures; drive thought leadership.
+ Solve problems by exploring multiple angles and using creativity, encouraging others to do the same.
+ Balance long-term, short-term, detail-oriented, and big picture thinking.
+ Make strategic choices and drive change by addressing system-level enablers.
+ Promote technological advances, creating an environment where people and technology thrive together.
+ Identify gaps in the market and convert opportunities to success for the Firm.
+ Adhere to and enforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance) the Firm's code of conduct, and independence requirements.
The Opportunity
As part of the Data and Analytics team you are expected to lead the design and development of Contact Center AI and Technology solutions that improve customer engagement and satisfaction, reduce customer service costs, and increase operational efficiency. As a Director you are expected to set the strategic direction and lead business development efforts, making impactful decisions and overseeing multiple projects, maintaining executive-level client relations. You are also expected to develop and implement Contact Center AI & Conversational AI strategies that drive user engagement and adoption, as well as business growth and revenue.
Responsibilities
- Lead the design and development of Contact Center AI solutions
- Improve customer engagement and satisfaction through AI technologies
- Reduce customer service costs and increase operational efficiency
- Set strategic direction for the Digital Contact Solutions team
- Oversee multiple projects confirming impactful client relations
- Drive business development efforts within the AI domain
- Maintain executive-level client relationships
- Mentor and guide team members in AI and technology leading practices
What You Must Have
- Bachelor's Degree
- 12 years of experience
What Sets You Apart
- Leading design and development of Contact Center AI solutions
- Leading a team of Cloud Contact Center and AI consultants
- Leading end-to-end solution delivery lifecycle
- Developing Contact Center AI strategies for business growth
- Aligning Contact Center solutions with company goals and regulations
- Demonstrating technical product leadership with AI providers
- Leading development of proof of concepts for clients
- Managing global data and analytics teams
- Structuring and facilitating client presentations
Learn more about how we work: does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: PwC is an equal opportunity employer, all qualified applicants will receive consideration for employment at PwC without regard to race; color; religion; national origin; sex (including pregnancy, sexual orientation, and gender identity); age; disability; genetic information (including family medical history); veteran, marital, or citizenship status; or, any other status protected by law.
For only those qualified applicants that are impacted by the Los Angeles County Fair Chance Ordinance for Employers, the Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, San Diego County Fair Chance Ordinance, and the California Fair Chance Act, where applicable, arrest or conviction records will be considered for Employment in accordance with these laws. At PwC, we recognize that conviction records may have a direct, adverse, and negative relationship to responsibilities such as accessing sensitive company or customer information, handling proprietary assets, or collaborating closely with team members. We evaluate these factors thoughtfully to establish a secure and trusted workplace for all.
Applications will be accepted until the position is filled or the posting is removed, unless otherwise set forth on the following webpage. Please visit this link for information about anticipated application deadlines: salary range for this position is: $155,000 - $410,000, plus individuals may be eligible for an annual discretionary bonus. For roles that are based in Maryland, this is the listed salary range for this position. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications and location, and applicable employment laws. PwC offers a wide range of benefits, including medical, dental, vision, 401k, holiday pay, vacation, personal and family sick leave, and more. To view our benefits at a glance, please visit the following link:
View Now
4
Contact Center Technology Director (CCaaS)
80238 Denver, Colorado
PwC
Posted today
Job Viewed
Job Description
**Specialty/Competency:** Data, Analytics & AI
**Industry/Sector:** Not Applicable
**Time Type:** Full time
**Travel Requirements:** Up to 80%
At PwC, our people in data and analytics focus on leveraging data to drive insights and make informed business decisions. They utilise advanced analytics techniques to help clients optimise their operations and achieve their strategic goals.
In data analysis at PwC, you will focus on utilising advanced analytical techniques to extract insights from large datasets and drive data-driven decision-making. You will leverage skills in data manipulation, visualisation, and statistical modelling to support clients in solving complex business problems.
Translating the vision, you set the tone, and inspire others to follow. Your role is crucial in driving business growth, shaping the direction of client engagements, and mentoring the next generation of leaders. You are expected to be a guardian of PwC's reputation, understanding that quality, integrity, inclusion and a commercial mindset are all foundational to our success. You create a healthy working environment while maximising client satisfaction. You cultivate the potential in others and actively team across the PwC Network, understanding tradeoffs, and leveraging our collective strength.
Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:
+ Lead in line with our values and brand.
+ Develop new ideas, solutions, and structures; drive thought leadership.
+ Solve problems by exploring multiple angles and using creativity, encouraging others to do the same.
+ Balance long-term, short-term, detail-oriented, and big picture thinking.
+ Make strategic choices and drive change by addressing system-level enablers.
+ Promote technological advances, creating an environment where people and technology thrive together.
+ Identify gaps in the market and convert opportunities to success for the Firm.
+ Adhere to and enforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance) the Firm's code of conduct, and independence requirements.
The Opportunity
As part of the Data and Analytics team you are expected to lead the design and development of Contact Center AI and Technology solutions that improve customer engagement and satisfaction, reduce customer service costs, and increase operational efficiency. As a Director you are expected to set the strategic direction and lead business development efforts, making impactful decisions and overseeing multiple projects, maintaining executive-level client relations. You are also expected to develop and implement Contact Center AI & Conversational AI strategies that drive user engagement and adoption, as well as business growth and revenue.
Responsibilities
- Lead the design and development of Contact Center AI solutions
- Improve customer engagement and satisfaction through AI technologies
- Reduce customer service costs and increase operational efficiency
- Set strategic direction for the Digital Contact Solutions team
- Oversee multiple projects confirming impactful client relations
- Drive business development efforts within the AI domain
- Maintain executive-level client relationships
- Mentor and guide team members in AI and technology leading practices
What You Must Have
- Bachelor's Degree
- 12 years of experience
What Sets You Apart
- Leading design and development of Contact Center AI solutions
- Leading a team of Cloud Contact Center and AI consultants
- Leading end-to-end solution delivery lifecycle
- Developing Contact Center AI strategies for business growth
- Aligning Contact Center solutions with company goals and regulations
- Demonstrating technical product leadership with AI providers
- Leading development of proof of concepts for clients
- Managing global data and analytics teams
- Structuring and facilitating client presentations
Learn more about how we work: does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: PwC is an equal opportunity employer, all qualified applicants will receive consideration for employment at PwC without regard to race; color; religion; national origin; sex (including pregnancy, sexual orientation, and gender identity); age; disability; genetic information (including family medical history); veteran, marital, or citizenship status; or, any other status protected by law.
For only those qualified applicants that are impacted by the Los Angeles County Fair Chance Ordinance for Employers, the Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, San Diego County Fair Chance Ordinance, and the California Fair Chance Act, where applicable, arrest or conviction records will be considered for Employment in accordance with these laws. At PwC, we recognize that conviction records may have a direct, adverse, and negative relationship to responsibilities such as accessing sensitive company or customer information, handling proprietary assets, or collaborating closely with team members. We evaluate these factors thoughtfully to establish a secure and trusted workplace for all.
Applications will be accepted until the position is filled or the posting is removed, unless otherwise set forth on the following webpage. Please visit this link for information about anticipated application deadlines: salary range for this position is: $155,000 - $410,000, plus individuals may be eligible for an annual discretionary bonus. For roles that are based in Maryland, this is the listed salary range for this position. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications and location, and applicable employment laws. PwC offers a wide range of benefits, including medical, dental, vision, 401k, holiday pay, vacation, personal and family sick leave, and more. To view our benefits at a glance, please visit the following link:
**Industry/Sector:** Not Applicable
**Time Type:** Full time
**Travel Requirements:** Up to 80%
At PwC, our people in data and analytics focus on leveraging data to drive insights and make informed business decisions. They utilise advanced analytics techniques to help clients optimise their operations and achieve their strategic goals.
In data analysis at PwC, you will focus on utilising advanced analytical techniques to extract insights from large datasets and drive data-driven decision-making. You will leverage skills in data manipulation, visualisation, and statistical modelling to support clients in solving complex business problems.
Translating the vision, you set the tone, and inspire others to follow. Your role is crucial in driving business growth, shaping the direction of client engagements, and mentoring the next generation of leaders. You are expected to be a guardian of PwC's reputation, understanding that quality, integrity, inclusion and a commercial mindset are all foundational to our success. You create a healthy working environment while maximising client satisfaction. You cultivate the potential in others and actively team across the PwC Network, understanding tradeoffs, and leveraging our collective strength.
Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:
+ Lead in line with our values and brand.
+ Develop new ideas, solutions, and structures; drive thought leadership.
+ Solve problems by exploring multiple angles and using creativity, encouraging others to do the same.
+ Balance long-term, short-term, detail-oriented, and big picture thinking.
+ Make strategic choices and drive change by addressing system-level enablers.
+ Promote technological advances, creating an environment where people and technology thrive together.
+ Identify gaps in the market and convert opportunities to success for the Firm.
+ Adhere to and enforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance) the Firm's code of conduct, and independence requirements.
The Opportunity
As part of the Data and Analytics team you are expected to lead the design and development of Contact Center AI and Technology solutions that improve customer engagement and satisfaction, reduce customer service costs, and increase operational efficiency. As a Director you are expected to set the strategic direction and lead business development efforts, making impactful decisions and overseeing multiple projects, maintaining executive-level client relations. You are also expected to develop and implement Contact Center AI & Conversational AI strategies that drive user engagement and adoption, as well as business growth and revenue.
Responsibilities
- Lead the design and development of Contact Center AI solutions
- Improve customer engagement and satisfaction through AI technologies
- Reduce customer service costs and increase operational efficiency
- Set strategic direction for the Digital Contact Solutions team
- Oversee multiple projects confirming impactful client relations
- Drive business development efforts within the AI domain
- Maintain executive-level client relationships
- Mentor and guide team members in AI and technology leading practices
What You Must Have
- Bachelor's Degree
- 12 years of experience
What Sets You Apart
- Leading design and development of Contact Center AI solutions
- Leading a team of Cloud Contact Center and AI consultants
- Leading end-to-end solution delivery lifecycle
- Developing Contact Center AI strategies for business growth
- Aligning Contact Center solutions with company goals and regulations
- Demonstrating technical product leadership with AI providers
- Leading development of proof of concepts for clients
- Managing global data and analytics teams
- Structuring and facilitating client presentations
Learn more about how we work: does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: PwC is an equal opportunity employer, all qualified applicants will receive consideration for employment at PwC without regard to race; color; religion; national origin; sex (including pregnancy, sexual orientation, and gender identity); age; disability; genetic information (including family medical history); veteran, marital, or citizenship status; or, any other status protected by law.
For only those qualified applicants that are impacted by the Los Angeles County Fair Chance Ordinance for Employers, the Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, San Diego County Fair Chance Ordinance, and the California Fair Chance Act, where applicable, arrest or conviction records will be considered for Employment in accordance with these laws. At PwC, we recognize that conviction records may have a direct, adverse, and negative relationship to responsibilities such as accessing sensitive company or customer information, handling proprietary assets, or collaborating closely with team members. We evaluate these factors thoughtfully to establish a secure and trusted workplace for all.
Applications will be accepted until the position is filled or the posting is removed, unless otherwise set forth on the following webpage. Please visit this link for information about anticipated application deadlines: salary range for this position is: $155,000 - $410,000, plus individuals may be eligible for an annual discretionary bonus. For roles that are based in Maryland, this is the listed salary range for this position. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications and location, and applicable employment laws. PwC offers a wide range of benefits, including medical, dental, vision, 401k, holiday pay, vacation, personal and family sick leave, and more. To view our benefits at a glance, please visit the following link:
View Now
5
Contact Center Technology Director (CCaaS)
30309 Midtown Atlanta, Georgia
PwC
Posted today
Job Viewed
Job Description
**Specialty/Competency:** Data, Analytics & AI
**Industry/Sector:** Not Applicable
**Time Type:** Full time
**Travel Requirements:** Up to 80%
At PwC, our people in data and analytics focus on leveraging data to drive insights and make informed business decisions. They utilise advanced analytics techniques to help clients optimise their operations and achieve their strategic goals.
In data analysis at PwC, you will focus on utilising advanced analytical techniques to extract insights from large datasets and drive data-driven decision-making. You will leverage skills in data manipulation, visualisation, and statistical modelling to support clients in solving complex business problems.
Translating the vision, you set the tone, and inspire others to follow. Your role is crucial in driving business growth, shaping the direction of client engagements, and mentoring the next generation of leaders. You are expected to be a guardian of PwC's reputation, understanding that quality, integrity, inclusion and a commercial mindset are all foundational to our success. You create a healthy working environment while maximising client satisfaction. You cultivate the potential in others and actively team across the PwC Network, understanding tradeoffs, and leveraging our collective strength.
Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:
+ Lead in line with our values and brand.
+ Develop new ideas, solutions, and structures; drive thought leadership.
+ Solve problems by exploring multiple angles and using creativity, encouraging others to do the same.
+ Balance long-term, short-term, detail-oriented, and big picture thinking.
+ Make strategic choices and drive change by addressing system-level enablers.
+ Promote technological advances, creating an environment where people and technology thrive together.
+ Identify gaps in the market and convert opportunities to success for the Firm.
+ Adhere to and enforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance) the Firm's code of conduct, and independence requirements.
The Opportunity
As part of the Data and Analytics team you are expected to lead the design and development of Contact Center AI and Technology solutions that improve customer engagement and satisfaction, reduce customer service costs, and increase operational efficiency. As a Director you are expected to set the strategic direction and lead business development efforts, making impactful decisions and overseeing multiple projects, maintaining executive-level client relations. You are also expected to develop and implement Contact Center AI & Conversational AI strategies that drive user engagement and adoption, as well as business growth and revenue.
Responsibilities
- Lead the design and development of Contact Center AI solutions
- Improve customer engagement and satisfaction through AI technologies
- Reduce customer service costs and increase operational efficiency
- Set strategic direction for the Digital Contact Solutions team
- Oversee multiple projects confirming impactful client relations
- Drive business development efforts within the AI domain
- Maintain executive-level client relationships
- Mentor and guide team members in AI and technology leading practices
What You Must Have
- Bachelor's Degree
- 12 years of experience
What Sets You Apart
- Leading design and development of Contact Center AI solutions
- Leading a team of Cloud Contact Center and AI consultants
- Leading end-to-end solution delivery lifecycle
- Developing Contact Center AI strategies for business growth
- Aligning Contact Center solutions with company goals and regulations
- Demonstrating technical product leadership with AI providers
- Leading development of proof of concepts for clients
- Managing global data and analytics teams
- Structuring and facilitating client presentations
Learn more about how we work: does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: PwC is an equal opportunity employer, all qualified applicants will receive consideration for employment at PwC without regard to race; color; religion; national origin; sex (including pregnancy, sexual orientation, and gender identity); age; disability; genetic information (including family medical history); veteran, marital, or citizenship status; or, any other status protected by law.
For only those qualified applicants that are impacted by the Los Angeles County Fair Chance Ordinance for Employers, the Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, San Diego County Fair Chance Ordinance, and the California Fair Chance Act, where applicable, arrest or conviction records will be considered for Employment in accordance with these laws. At PwC, we recognize that conviction records may have a direct, adverse, and negative relationship to responsibilities such as accessing sensitive company or customer information, handling proprietary assets, or collaborating closely with team members. We evaluate these factors thoughtfully to establish a secure and trusted workplace for all.
Applications will be accepted until the position is filled or the posting is removed, unless otherwise set forth on the following webpage. Please visit this link for information about anticipated application deadlines: salary range for this position is: $155,000 - $410,000, plus individuals may be eligible for an annual discretionary bonus. For roles that are based in Maryland, this is the listed salary range for this position. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications and location, and applicable employment laws. PwC offers a wide range of benefits, including medical, dental, vision, 401k, holiday pay, vacation, personal and family sick leave, and more. To view our benefits at a glance, please visit the following link:
**Industry/Sector:** Not Applicable
**Time Type:** Full time
**Travel Requirements:** Up to 80%
At PwC, our people in data and analytics focus on leveraging data to drive insights and make informed business decisions. They utilise advanced analytics techniques to help clients optimise their operations and achieve their strategic goals.
In data analysis at PwC, you will focus on utilising advanced analytical techniques to extract insights from large datasets and drive data-driven decision-making. You will leverage skills in data manipulation, visualisation, and statistical modelling to support clients in solving complex business problems.
Translating the vision, you set the tone, and inspire others to follow. Your role is crucial in driving business growth, shaping the direction of client engagements, and mentoring the next generation of leaders. You are expected to be a guardian of PwC's reputation, understanding that quality, integrity, inclusion and a commercial mindset are all foundational to our success. You create a healthy working environment while maximising client satisfaction. You cultivate the potential in others and actively team across the PwC Network, understanding tradeoffs, and leveraging our collective strength.
Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:
+ Lead in line with our values and brand.
+ Develop new ideas, solutions, and structures; drive thought leadership.
+ Solve problems by exploring multiple angles and using creativity, encouraging others to do the same.
+ Balance long-term, short-term, detail-oriented, and big picture thinking.
+ Make strategic choices and drive change by addressing system-level enablers.
+ Promote technological advances, creating an environment where people and technology thrive together.
+ Identify gaps in the market and convert opportunities to success for the Firm.
+ Adhere to and enforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance) the Firm's code of conduct, and independence requirements.
The Opportunity
As part of the Data and Analytics team you are expected to lead the design and development of Contact Center AI and Technology solutions that improve customer engagement and satisfaction, reduce customer service costs, and increase operational efficiency. As a Director you are expected to set the strategic direction and lead business development efforts, making impactful decisions and overseeing multiple projects, maintaining executive-level client relations. You are also expected to develop and implement Contact Center AI & Conversational AI strategies that drive user engagement and adoption, as well as business growth and revenue.
Responsibilities
- Lead the design and development of Contact Center AI solutions
- Improve customer engagement and satisfaction through AI technologies
- Reduce customer service costs and increase operational efficiency
- Set strategic direction for the Digital Contact Solutions team
- Oversee multiple projects confirming impactful client relations
- Drive business development efforts within the AI domain
- Maintain executive-level client relationships
- Mentor and guide team members in AI and technology leading practices
What You Must Have
- Bachelor's Degree
- 12 years of experience
What Sets You Apart
- Leading design and development of Contact Center AI solutions
- Leading a team of Cloud Contact Center and AI consultants
- Leading end-to-end solution delivery lifecycle
- Developing Contact Center AI strategies for business growth
- Aligning Contact Center solutions with company goals and regulations
- Demonstrating technical product leadership with AI providers
- Leading development of proof of concepts for clients
- Managing global data and analytics teams
- Structuring and facilitating client presentations
Learn more about how we work: does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: PwC is an equal opportunity employer, all qualified applicants will receive consideration for employment at PwC without regard to race; color; religion; national origin; sex (including pregnancy, sexual orientation, and gender identity); age; disability; genetic information (including family medical history); veteran, marital, or citizenship status; or, any other status protected by law.
For only those qualified applicants that are impacted by the Los Angeles County Fair Chance Ordinance for Employers, the Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, San Diego County Fair Chance Ordinance, and the California Fair Chance Act, where applicable, arrest or conviction records will be considered for Employment in accordance with these laws. At PwC, we recognize that conviction records may have a direct, adverse, and negative relationship to responsibilities such as accessing sensitive company or customer information, handling proprietary assets, or collaborating closely with team members. We evaluate these factors thoughtfully to establish a secure and trusted workplace for all.
Applications will be accepted until the position is filled or the posting is removed, unless otherwise set forth on the following webpage. Please visit this link for information about anticipated application deadlines: salary range for this position is: $155,000 - $410,000, plus individuals may be eligible for an annual discretionary bonus. For roles that are based in Maryland, this is the listed salary range for this position. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications and location, and applicable employment laws. PwC offers a wide range of benefits, including medical, dental, vision, 401k, holiday pay, vacation, personal and family sick leave, and more. To view our benefits at a glance, please visit the following link:
View Now
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6
Contact Center Technology Director (CCaaS)
33603 Tampa, Florida
PwC
Posted 3 days ago
Job Viewed
Job Description
**Specialty/Competency:** Data, Analytics & AI
**Industry/Sector:** Not Applicable
**Time Type:** Full time
**Travel Requirements:** Up to 80%
At PwC, our people in data and analytics focus on leveraging data to drive insights and make informed business decisions. They utilise advanced analytics techniques to help clients optimise their operations and achieve their strategic goals.
In data analysis at PwC, you will focus on utilising advanced analytical techniques to extract insights from large datasets and drive data-driven decision-making. You will leverage skills in data manipulation, visualisation, and statistical modelling to support clients in solving complex business problems.
Translating the vision, you set the tone, and inspire others to follow. Your role is crucial in driving business growth, shaping the direction of client engagements, and mentoring the next generation of leaders. You are expected to be a guardian of PwC's reputation, understanding that quality, integrity, inclusion and a commercial mindset are all foundational to our success. You create a healthy working environment while maximising client satisfaction. You cultivate the potential in others and actively team across the PwC Network, understanding tradeoffs, and leveraging our collective strength.
Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:
+ Lead in line with our values and brand.
+ Develop new ideas, solutions, and structures; drive thought leadership.
+ Solve problems by exploring multiple angles and using creativity, encouraging others to do the same.
+ Balance long-term, short-term, detail-oriented, and big picture thinking.
+ Make strategic choices and drive change by addressing system-level enablers.
+ Promote technological advances, creating an environment where people and technology thrive together.
+ Identify gaps in the market and convert opportunities to success for the Firm.
+ Adhere to and enforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance) the Firm's code of conduct, and independence requirements.
The Opportunity
As part of the Data and Analytics team you are expected to lead the design and development of Contact Center AI and Technology solutions that improve customer engagement and satisfaction, reduce customer service costs, and increase operational efficiency. As a Director you are expected to set the strategic direction and lead business development efforts, making impactful decisions and overseeing multiple projects, maintaining executive-level client relations. You are also expected to develop and implement Contact Center AI & Conversational AI strategies that drive user engagement and adoption, as well as business growth and revenue.
Responsibilities
- Lead the design and development of Contact Center AI solutions
- Improve customer engagement and satisfaction through AI technologies
- Reduce customer service costs and increase operational efficiency
- Set strategic direction for the Digital Contact Solutions team
- Oversee multiple projects confirming impactful client relations
- Drive business development efforts within the AI domain
- Maintain executive-level client relationships
- Mentor and guide team members in AI and technology leading practices
What You Must Have
- Bachelor's Degree
- 12 years of experience
What Sets You Apart
- Leading design and development of Contact Center AI solutions
- Leading a team of Cloud Contact Center and AI consultants
- Leading end-to-end solution delivery lifecycle
- Developing Contact Center AI strategies for business growth
- Aligning Contact Center solutions with company goals and regulations
- Demonstrating technical product leadership with AI providers
- Leading development of proof of concepts for clients
- Managing global data and analytics teams
- Structuring and facilitating client presentations
Learn more about how we work: does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: PwC is an equal opportunity employer, all qualified applicants will receive consideration for employment at PwC without regard to race; color; religion; national origin; sex (including pregnancy, sexual orientation, and gender identity); age; disability; genetic information (including family medical history); veteran, marital, or citizenship status; or, any other status protected by law.
For only those qualified applicants that are impacted by the Los Angeles County Fair Chance Ordinance for Employers, the Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, San Diego County Fair Chance Ordinance, and the California Fair Chance Act, where applicable, arrest or conviction records will be considered for Employment in accordance with these laws. At PwC, we recognize that conviction records may have a direct, adverse, and negative relationship to responsibilities such as accessing sensitive company or customer information, handling proprietary assets, or collaborating closely with team members. We evaluate these factors thoughtfully to establish a secure and trusted workplace for all.
Applications will be accepted until the position is filled or the posting is removed, unless otherwise set forth on the following webpage. Please visit this link for information about anticipated application deadlines: salary range for this position is: $155,000 - $410,000, plus individuals may be eligible for an annual discretionary bonus. For roles that are based in Maryland, this is the listed salary range for this position. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications and location, and applicable employment laws. PwC offers a wide range of benefits, including medical, dental, vision, 401k, holiday pay, vacation, personal and family sick leave, and more. To view our benefits at a glance, please visit the following link:
**Industry/Sector:** Not Applicable
**Time Type:** Full time
**Travel Requirements:** Up to 80%
At PwC, our people in data and analytics focus on leveraging data to drive insights and make informed business decisions. They utilise advanced analytics techniques to help clients optimise their operations and achieve their strategic goals.
In data analysis at PwC, you will focus on utilising advanced analytical techniques to extract insights from large datasets and drive data-driven decision-making. You will leverage skills in data manipulation, visualisation, and statistical modelling to support clients in solving complex business problems.
Translating the vision, you set the tone, and inspire others to follow. Your role is crucial in driving business growth, shaping the direction of client engagements, and mentoring the next generation of leaders. You are expected to be a guardian of PwC's reputation, understanding that quality, integrity, inclusion and a commercial mindset are all foundational to our success. You create a healthy working environment while maximising client satisfaction. You cultivate the potential in others and actively team across the PwC Network, understanding tradeoffs, and leveraging our collective strength.
Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:
+ Lead in line with our values and brand.
+ Develop new ideas, solutions, and structures; drive thought leadership.
+ Solve problems by exploring multiple angles and using creativity, encouraging others to do the same.
+ Balance long-term, short-term, detail-oriented, and big picture thinking.
+ Make strategic choices and drive change by addressing system-level enablers.
+ Promote technological advances, creating an environment where people and technology thrive together.
+ Identify gaps in the market and convert opportunities to success for the Firm.
+ Adhere to and enforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance) the Firm's code of conduct, and independence requirements.
The Opportunity
As part of the Data and Analytics team you are expected to lead the design and development of Contact Center AI and Technology solutions that improve customer engagement and satisfaction, reduce customer service costs, and increase operational efficiency. As a Director you are expected to set the strategic direction and lead business development efforts, making impactful decisions and overseeing multiple projects, maintaining executive-level client relations. You are also expected to develop and implement Contact Center AI & Conversational AI strategies that drive user engagement and adoption, as well as business growth and revenue.
Responsibilities
- Lead the design and development of Contact Center AI solutions
- Improve customer engagement and satisfaction through AI technologies
- Reduce customer service costs and increase operational efficiency
- Set strategic direction for the Digital Contact Solutions team
- Oversee multiple projects confirming impactful client relations
- Drive business development efforts within the AI domain
- Maintain executive-level client relationships
- Mentor and guide team members in AI and technology leading practices
What You Must Have
- Bachelor's Degree
- 12 years of experience
What Sets You Apart
- Leading design and development of Contact Center AI solutions
- Leading a team of Cloud Contact Center and AI consultants
- Leading end-to-end solution delivery lifecycle
- Developing Contact Center AI strategies for business growth
- Aligning Contact Center solutions with company goals and regulations
- Demonstrating technical product leadership with AI providers
- Leading development of proof of concepts for clients
- Managing global data and analytics teams
- Structuring and facilitating client presentations
Learn more about how we work: does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: PwC is an equal opportunity employer, all qualified applicants will receive consideration for employment at PwC without regard to race; color; religion; national origin; sex (including pregnancy, sexual orientation, and gender identity); age; disability; genetic information (including family medical history); veteran, marital, or citizenship status; or, any other status protected by law.
For only those qualified applicants that are impacted by the Los Angeles County Fair Chance Ordinance for Employers, the Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, San Diego County Fair Chance Ordinance, and the California Fair Chance Act, where applicable, arrest or conviction records will be considered for Employment in accordance with these laws. At PwC, we recognize that conviction records may have a direct, adverse, and negative relationship to responsibilities such as accessing sensitive company or customer information, handling proprietary assets, or collaborating closely with team members. We evaluate these factors thoughtfully to establish a secure and trusted workplace for all.
Applications will be accepted until the position is filled or the posting is removed, unless otherwise set forth on the following webpage. Please visit this link for information about anticipated application deadlines: salary range for this position is: $155,000 - $410,000, plus individuals may be eligible for an annual discretionary bonus. For roles that are based in Maryland, this is the listed salary range for this position. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications and location, and applicable employment laws. PwC offers a wide range of benefits, including medical, dental, vision, 401k, holiday pay, vacation, personal and family sick leave, and more. To view our benefits at a glance, please visit the following link:
View Now
7
Contact Center Technology Director (CCaaS)
90006 Los Angeles, California
PwC
Posted 3 days ago
Job Viewed
Job Description
**Specialty/Competency:** Data, Analytics & AI
**Industry/Sector:** Not Applicable
**Time Type:** Full time
**Travel Requirements:** Up to 80%
At PwC, our people in data and analytics focus on leveraging data to drive insights and make informed business decisions. They utilise advanced analytics techniques to help clients optimise their operations and achieve their strategic goals.
In data analysis at PwC, you will focus on utilising advanced analytical techniques to extract insights from large datasets and drive data-driven decision-making. You will leverage skills in data manipulation, visualisation, and statistical modelling to support clients in solving complex business problems.
Translating the vision, you set the tone, and inspire others to follow. Your role is crucial in driving business growth, shaping the direction of client engagements, and mentoring the next generation of leaders. You are expected to be a guardian of PwC's reputation, understanding that quality, integrity, inclusion and a commercial mindset are all foundational to our success. You create a healthy working environment while maximising client satisfaction. You cultivate the potential in others and actively team across the PwC Network, understanding tradeoffs, and leveraging our collective strength.
Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:
+ Lead in line with our values and brand.
+ Develop new ideas, solutions, and structures; drive thought leadership.
+ Solve problems by exploring multiple angles and using creativity, encouraging others to do the same.
+ Balance long-term, short-term, detail-oriented, and big picture thinking.
+ Make strategic choices and drive change by addressing system-level enablers.
+ Promote technological advances, creating an environment where people and technology thrive together.
+ Identify gaps in the market and convert opportunities to success for the Firm.
+ Adhere to and enforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance) the Firm's code of conduct, and independence requirements.
The Opportunity
As part of the Data and Analytics team you are expected to lead the design and development of Contact Center AI and Technology solutions that improve customer engagement and satisfaction, reduce customer service costs, and increase operational efficiency. As a Director you are expected to set the strategic direction and lead business development efforts, making impactful decisions and overseeing multiple projects, maintaining executive-level client relations. You are also expected to develop and implement Contact Center AI & Conversational AI strategies that drive user engagement and adoption, as well as business growth and revenue.
Responsibilities
- Lead the design and development of Contact Center AI solutions
- Improve customer engagement and satisfaction through AI technologies
- Reduce customer service costs and increase operational efficiency
- Set strategic direction for the Digital Contact Solutions team
- Oversee multiple projects confirming impactful client relations
- Drive business development efforts within the AI domain
- Maintain executive-level client relationships
- Mentor and guide team members in AI and technology leading practices
What You Must Have
- Bachelor's Degree
- 12 years of experience
What Sets You Apart
- Leading design and development of Contact Center AI solutions
- Leading a team of Cloud Contact Center and AI consultants
- Leading end-to-end solution delivery lifecycle
- Developing Contact Center AI strategies for business growth
- Aligning Contact Center solutions with company goals and regulations
- Demonstrating technical product leadership with AI providers
- Leading development of proof of concepts for clients
- Managing global data and analytics teams
- Structuring and facilitating client presentations
Learn more about how we work: does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: PwC is an equal opportunity employer, all qualified applicants will receive consideration for employment at PwC without regard to race; color; religion; national origin; sex (including pregnancy, sexual orientation, and gender identity); age; disability; genetic information (including family medical history); veteran, marital, or citizenship status; or, any other status protected by law.
For only those qualified applicants that are impacted by the Los Angeles County Fair Chance Ordinance for Employers, the Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, San Diego County Fair Chance Ordinance, and the California Fair Chance Act, where applicable, arrest or conviction records will be considered for Employment in accordance with these laws. At PwC, we recognize that conviction records may have a direct, adverse, and negative relationship to responsibilities such as accessing sensitive company or customer information, handling proprietary assets, or collaborating closely with team members. We evaluate these factors thoughtfully to establish a secure and trusted workplace for all.
Applications will be accepted until the position is filled or the posting is removed, unless otherwise set forth on the following webpage. Please visit this link for information about anticipated application deadlines: salary range for this position is: $155,000 - $410,000, plus individuals may be eligible for an annual discretionary bonus. For roles that are based in Maryland, this is the listed salary range for this position. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications and location, and applicable employment laws. PwC offers a wide range of benefits, including medical, dental, vision, 401k, holiday pay, vacation, personal and family sick leave, and more. To view our benefits at a glance, please visit the following link:
**Industry/Sector:** Not Applicable
**Time Type:** Full time
**Travel Requirements:** Up to 80%
At PwC, our people in data and analytics focus on leveraging data to drive insights and make informed business decisions. They utilise advanced analytics techniques to help clients optimise their operations and achieve their strategic goals.
In data analysis at PwC, you will focus on utilising advanced analytical techniques to extract insights from large datasets and drive data-driven decision-making. You will leverage skills in data manipulation, visualisation, and statistical modelling to support clients in solving complex business problems.
Translating the vision, you set the tone, and inspire others to follow. Your role is crucial in driving business growth, shaping the direction of client engagements, and mentoring the next generation of leaders. You are expected to be a guardian of PwC's reputation, understanding that quality, integrity, inclusion and a commercial mindset are all foundational to our success. You create a healthy working environment while maximising client satisfaction. You cultivate the potential in others and actively team across the PwC Network, understanding tradeoffs, and leveraging our collective strength.
Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:
+ Lead in line with our values and brand.
+ Develop new ideas, solutions, and structures; drive thought leadership.
+ Solve problems by exploring multiple angles and using creativity, encouraging others to do the same.
+ Balance long-term, short-term, detail-oriented, and big picture thinking.
+ Make strategic choices and drive change by addressing system-level enablers.
+ Promote technological advances, creating an environment where people and technology thrive together.
+ Identify gaps in the market and convert opportunities to success for the Firm.
+ Adhere to and enforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance) the Firm's code of conduct, and independence requirements.
The Opportunity
As part of the Data and Analytics team you are expected to lead the design and development of Contact Center AI and Technology solutions that improve customer engagement and satisfaction, reduce customer service costs, and increase operational efficiency. As a Director you are expected to set the strategic direction and lead business development efforts, making impactful decisions and overseeing multiple projects, maintaining executive-level client relations. You are also expected to develop and implement Contact Center AI & Conversational AI strategies that drive user engagement and adoption, as well as business growth and revenue.
Responsibilities
- Lead the design and development of Contact Center AI solutions
- Improve customer engagement and satisfaction through AI technologies
- Reduce customer service costs and increase operational efficiency
- Set strategic direction for the Digital Contact Solutions team
- Oversee multiple projects confirming impactful client relations
- Drive business development efforts within the AI domain
- Maintain executive-level client relationships
- Mentor and guide team members in AI and technology leading practices
What You Must Have
- Bachelor's Degree
- 12 years of experience
What Sets You Apart
- Leading design and development of Contact Center AI solutions
- Leading a team of Cloud Contact Center and AI consultants
- Leading end-to-end solution delivery lifecycle
- Developing Contact Center AI strategies for business growth
- Aligning Contact Center solutions with company goals and regulations
- Demonstrating technical product leadership with AI providers
- Leading development of proof of concepts for clients
- Managing global data and analytics teams
- Structuring and facilitating client presentations
Learn more about how we work: does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: PwC is an equal opportunity employer, all qualified applicants will receive consideration for employment at PwC without regard to race; color; religion; national origin; sex (including pregnancy, sexual orientation, and gender identity); age; disability; genetic information (including family medical history); veteran, marital, or citizenship status; or, any other status protected by law.
For only those qualified applicants that are impacted by the Los Angeles County Fair Chance Ordinance for Employers, the Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, San Diego County Fair Chance Ordinance, and the California Fair Chance Act, where applicable, arrest or conviction records will be considered for Employment in accordance with these laws. At PwC, we recognize that conviction records may have a direct, adverse, and negative relationship to responsibilities such as accessing sensitive company or customer information, handling proprietary assets, or collaborating closely with team members. We evaluate these factors thoughtfully to establish a secure and trusted workplace for all.
Applications will be accepted until the position is filled or the posting is removed, unless otherwise set forth on the following webpage. Please visit this link for information about anticipated application deadlines: salary range for this position is: $155,000 - $410,000, plus individuals may be eligible for an annual discretionary bonus. For roles that are based in Maryland, this is the listed salary range for this position. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications and location, and applicable employment laws. PwC offers a wide range of benefits, including medical, dental, vision, 401k, holiday pay, vacation, personal and family sick leave, and more. To view our benefits at a glance, please visit the following link:
View Now
8
Contact Center Technology Director (CCaaS)
95115 San Jose, California
PwC
Posted 3 days ago
Job Viewed
Job Description
**Specialty/Competency:** Data, Analytics & AI
**Industry/Sector:** Not Applicable
**Time Type:** Full time
**Travel Requirements:** Up to 80%
At PwC, our people in data and analytics focus on leveraging data to drive insights and make informed business decisions. They utilise advanced analytics techniques to help clients optimise their operations and achieve their strategic goals.
In data analysis at PwC, you will focus on utilising advanced analytical techniques to extract insights from large datasets and drive data-driven decision-making. You will leverage skills in data manipulation, visualisation, and statistical modelling to support clients in solving complex business problems.
Translating the vision, you set the tone, and inspire others to follow. Your role is crucial in driving business growth, shaping the direction of client engagements, and mentoring the next generation of leaders. You are expected to be a guardian of PwC's reputation, understanding that quality, integrity, inclusion and a commercial mindset are all foundational to our success. You create a healthy working environment while maximising client satisfaction. You cultivate the potential in others and actively team across the PwC Network, understanding tradeoffs, and leveraging our collective strength.
Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:
+ Lead in line with our values and brand.
+ Develop new ideas, solutions, and structures; drive thought leadership.
+ Solve problems by exploring multiple angles and using creativity, encouraging others to do the same.
+ Balance long-term, short-term, detail-oriented, and big picture thinking.
+ Make strategic choices and drive change by addressing system-level enablers.
+ Promote technological advances, creating an environment where people and technology thrive together.
+ Identify gaps in the market and convert opportunities to success for the Firm.
+ Adhere to and enforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance) the Firm's code of conduct, and independence requirements.
The Opportunity
As part of the Data and Analytics team you are expected to lead the design and development of Contact Center AI and Technology solutions that improve customer engagement and satisfaction, reduce customer service costs, and increase operational efficiency. As a Director you are expected to set the strategic direction and lead business development efforts, making impactful decisions and overseeing multiple projects, maintaining executive-level client relations. You are also expected to develop and implement Contact Center AI & Conversational AI strategies that drive user engagement and adoption, as well as business growth and revenue.
Responsibilities
- Lead the design and development of Contact Center AI solutions
- Improve customer engagement and satisfaction through AI technologies
- Reduce customer service costs and increase operational efficiency
- Set strategic direction for the Digital Contact Solutions team
- Oversee multiple projects confirming impactful client relations
- Drive business development efforts within the AI domain
- Maintain executive-level client relationships
- Mentor and guide team members in AI and technology leading practices
What You Must Have
- Bachelor's Degree
- 12 years of experience
What Sets You Apart
- Leading design and development of Contact Center AI solutions
- Leading a team of Cloud Contact Center and AI consultants
- Leading end-to-end solution delivery lifecycle
- Developing Contact Center AI strategies for business growth
- Aligning Contact Center solutions with company goals and regulations
- Demonstrating technical product leadership with AI providers
- Leading development of proof of concepts for clients
- Managing global data and analytics teams
- Structuring and facilitating client presentations
Learn more about how we work: does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: PwC is an equal opportunity employer, all qualified applicants will receive consideration for employment at PwC without regard to race; color; religion; national origin; sex (including pregnancy, sexual orientation, and gender identity); age; disability; genetic information (including family medical history); veteran, marital, or citizenship status; or, any other status protected by law.
For only those qualified applicants that are impacted by the Los Angeles County Fair Chance Ordinance for Employers, the Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, San Diego County Fair Chance Ordinance, and the California Fair Chance Act, where applicable, arrest or conviction records will be considered for Employment in accordance with these laws. At PwC, we recognize that conviction records may have a direct, adverse, and negative relationship to responsibilities such as accessing sensitive company or customer information, handling proprietary assets, or collaborating closely with team members. We evaluate these factors thoughtfully to establish a secure and trusted workplace for all.
Applications will be accepted until the position is filled or the posting is removed, unless otherwise set forth on the following webpage. Please visit this link for information about anticipated application deadlines: salary range for this position is: $155,000 - $410,000, plus individuals may be eligible for an annual discretionary bonus. For roles that are based in Maryland, this is the listed salary range for this position. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications and location, and applicable employment laws. PwC offers a wide range of benefits, including medical, dental, vision, 401k, holiday pay, vacation, personal and family sick leave, and more. To view our benefits at a glance, please visit the following link:
**Industry/Sector:** Not Applicable
**Time Type:** Full time
**Travel Requirements:** Up to 80%
At PwC, our people in data and analytics focus on leveraging data to drive insights and make informed business decisions. They utilise advanced analytics techniques to help clients optimise their operations and achieve their strategic goals.
In data analysis at PwC, you will focus on utilising advanced analytical techniques to extract insights from large datasets and drive data-driven decision-making. You will leverage skills in data manipulation, visualisation, and statistical modelling to support clients in solving complex business problems.
Translating the vision, you set the tone, and inspire others to follow. Your role is crucial in driving business growth, shaping the direction of client engagements, and mentoring the next generation of leaders. You are expected to be a guardian of PwC's reputation, understanding that quality, integrity, inclusion and a commercial mindset are all foundational to our success. You create a healthy working environment while maximising client satisfaction. You cultivate the potential in others and actively team across the PwC Network, understanding tradeoffs, and leveraging our collective strength.
Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:
+ Lead in line with our values and brand.
+ Develop new ideas, solutions, and structures; drive thought leadership.
+ Solve problems by exploring multiple angles and using creativity, encouraging others to do the same.
+ Balance long-term, short-term, detail-oriented, and big picture thinking.
+ Make strategic choices and drive change by addressing system-level enablers.
+ Promote technological advances, creating an environment where people and technology thrive together.
+ Identify gaps in the market and convert opportunities to success for the Firm.
+ Adhere to and enforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance) the Firm's code of conduct, and independence requirements.
The Opportunity
As part of the Data and Analytics team you are expected to lead the design and development of Contact Center AI and Technology solutions that improve customer engagement and satisfaction, reduce customer service costs, and increase operational efficiency. As a Director you are expected to set the strategic direction and lead business development efforts, making impactful decisions and overseeing multiple projects, maintaining executive-level client relations. You are also expected to develop and implement Contact Center AI & Conversational AI strategies that drive user engagement and adoption, as well as business growth and revenue.
Responsibilities
- Lead the design and development of Contact Center AI solutions
- Improve customer engagement and satisfaction through AI technologies
- Reduce customer service costs and increase operational efficiency
- Set strategic direction for the Digital Contact Solutions team
- Oversee multiple projects confirming impactful client relations
- Drive business development efforts within the AI domain
- Maintain executive-level client relationships
- Mentor and guide team members in AI and technology leading practices
What You Must Have
- Bachelor's Degree
- 12 years of experience
What Sets You Apart
- Leading design and development of Contact Center AI solutions
- Leading a team of Cloud Contact Center and AI consultants
- Leading end-to-end solution delivery lifecycle
- Developing Contact Center AI strategies for business growth
- Aligning Contact Center solutions with company goals and regulations
- Demonstrating technical product leadership with AI providers
- Leading development of proof of concepts for clients
- Managing global data and analytics teams
- Structuring and facilitating client presentations
Learn more about how we work: does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: PwC is an equal opportunity employer, all qualified applicants will receive consideration for employment at PwC without regard to race; color; religion; national origin; sex (including pregnancy, sexual orientation, and gender identity); age; disability; genetic information (including family medical history); veteran, marital, or citizenship status; or, any other status protected by law.
For only those qualified applicants that are impacted by the Los Angeles County Fair Chance Ordinance for Employers, the Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, San Diego County Fair Chance Ordinance, and the California Fair Chance Act, where applicable, arrest or conviction records will be considered for Employment in accordance with these laws. At PwC, we recognize that conviction records may have a direct, adverse, and negative relationship to responsibilities such as accessing sensitive company or customer information, handling proprietary assets, or collaborating closely with team members. We evaluate these factors thoughtfully to establish a secure and trusted workplace for all.
Applications will be accepted until the position is filled or the posting is removed, unless otherwise set forth on the following webpage. Please visit this link for information about anticipated application deadlines: salary range for this position is: $155,000 - $410,000, plus individuals may be eligible for an annual discretionary bonus. For roles that are based in Maryland, this is the listed salary range for this position. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications and location, and applicable employment laws. PwC offers a wide range of benefits, including medical, dental, vision, 401k, holiday pay, vacation, personal and family sick leave, and more. To view our benefits at a glance, please visit the following link:
View Now
9