85,170 Director Of IT jobs in the United States

• Bachelor's degree in related field or equivalent experience
• Experience with a variety of programming languages
• Expertise in Salesforce to optimize our CRM workflows, drive automation, and elevate user engagement across the organization
• At least two years of experience with computer programming
• At least two years of experience working in a project and team-oriented environment

• Salesforce Administrator certification
• Affinaquest Advancement RM experience
• Graduate of the University of Arkansas
• Advanced degree
• Higher education experience

• Knowledge and experience with the following: Apsona, ASP, Azure (web apps, App service, DevOps), C#, CSS, Git, HTML, JavaScript, Microsoft Web Forms, NET Framework, SOQL, SQL, SQL Server, SQL Stored Procedures, Snaplogic, Visual Basic (6 and NET), Visual Studio
• Knowledge and experience with PCI DSS standards and payment card processing

Job Description

GURSTEL LAW FIRM, P.C. –DIRECTOR OF INFORMATION TECHNOLOGY

JOB SUMMARY

The Director of Information Technology is a results-driven individual with experience in the field of information technology, which includes software, systems, and equipment. This individual will lead and manage the Firm’s technology department, which presently consists systems administrators, systems analysts, help desk technicians, and third-party technology vendors (collectively the “IT Team”).

DUTIES AND RESPONSIBILITIES

• Lead the strategy for technology platforms, partnerships, and external relationships
• Develop technology standards and practices that adhere to internal and third-party mandates and ensure ongoing adherence
• Track, analyze, manage, and achieve technology performance related to the IT Team, projects, systems, software, and equipment
• Manage and maintain the Firm’s complex virtualized network across the Firm’s geographic footprint
• Develop and mentor the IT Team and identify areas of opportunity
• Join the Firm’s Executive Management Team and be the spokesperson to the group related to all things concerning the Firm’s technology department
• Take the initiative in thought leadership, innovation, and creativity
• Keep abreast of new trends and best practices in the technology landscape
• Look for opportunities to simplify the designs, operations, and deployment plans; reduce complexity while providing performance, agility, and scalability
• Maintain quality of service by establishing and enforcing organization standards
• Maintain a near 100% network uptime across all critical systems and applications
• Obtain a general overview of all other departments within the Firm and be able to function/communicate effectively among the departments in order to deliver business analysis
• Preserves assets by implementing disaster recovery and back-up procedures as well as information security and control structures
• Manages third-party vendors related to information systems and technologies
• Maintains network systems and all forms of network storage
• Manage and enforce industry leading data security and retention practices
• Other duties as assigned

QUALIFICATIONS AND SKILLS

• Bachelor's degree or higher level of education in (Information Systems, Systems Engineering, Computer Science, Business Administration or related) is a must
• Master’s degree or MBA preferred
• AWS experience preferred
• 8 + years of IT Management
• 8+ years of IT project management experience
• 8+ years of Network Engineering experience
• 4+ years of Virtualization experience
• 4+ years network performance tuning
• 4+ years of maintaining IT systems in a cloud environment
• SQL experience
• Hands-on experience with implementation, design, monitoring, and troubleshooting in large scale distributed systems and networks
• Experience and understanding of automation and infrastructure-as-code
• Sharp assessment skills with the ability to decipher “wants” versus “needs” and comfortable negotiating prioritization accordingly
• Experience driving project teams, identifying milestones and tracking deliverables
• Self-organized and experience driving cross-functional efforts with external teams
• See a problem or opportunity, take ownership and act on it independently
• Experience working with Mitel and telephone integration with call recording and
• other third-party applications are a plus
• Law Firm experience is a plus
• Claims platform experience is a plus
• Experience with Commercial Legal Software is a plus

TRAVEL – This position requires up to 10% travel. Travel excludes local intra-office commute.

COMPENSATION AND BENEFITS

• Medical, Dental, Vision, STD, LTD, Life, 401k, and Profit Sharing.
• Paid Time Off (PTO)/ Paid Holidays

COMPETENCIES

• Problem Solving & Decision Making 20%
• Compliance & Discipline 20%
• Internal Controls 20%
• Communication 20%
• Accountability 20%

COMPENSATION AND BENEFITS

• Medical, Dental, Vision, STD, LTD, Life, 401k, and Profit Sharing.
• Unlimited (PTO)/ Paid Holidays/ Paid Life

GET TO KNOW US Gurstel Law Firm, P.C. (hereinafter “Gurstel” or “Firm”) is a multi-state litigation law firm representing creditors in all aspects of the legal collection process. The Firm is headquartered in Golden Valley, Minnesota with offices in Arizona, California, Iowa, Nebraska, Nevada, Utah, Wisconsin and Wyoming. Its practice is focused on the development of attorneys’ litigation skills, strategies and industry knowledge.

CULTURE At Gurstel, we operate on our Core Values of Doing Right, Achieving Results, and Maintaining our Integrity . We champion diversity and are a very fast-paced, enthusiastic group of people! Success is celebrated and we are looking for people who share those same values with the drive to exceed expectations and think outside the box! Our culture is what makes our Firm a fun and rewarding place to work.

EOE

Notice To Third Party Agencies :

Gurstel Law Firm, P.C. ( hereinafter “Gurstel”) does not accept unsolicited resumes from recruiters, employment agencies, or other staffing services. Any unsolicited resumes, including those submitted to hiring managers or other business leaders, will become the property of Gurstel and Gurstel will have the right to hire that candidate without reservation – no fee or other compensation will be owed or paid to the recruiter, employment agency, or other staffing service.

Job Description

Catholic Charities of Los Angeles, Inc. is one of the largest human services providers in California that operates a variety of programs to serve the poor and strives to find permanent solutions to crisis situations by offering clients the tools and resources needed to achieve greater self-reliance and stability in their lives.

The person in this role will direct information technology staff to provide technical solutions to the enhancement of the department’s automation process thereby increasing work productivity and at the same time improving compliance with system security and accounting internal control.

They will direct the analysis of user requirements, procedures, and accounting data collection and processing problems to improve computer systems. Design new IT solutions, modify, enhance or adapt existing systems and integrate new features or improvements, all with the aim of improving accounting efficiency and productivity, without causing deficiency to system security and internal control.

This job is fully onsite

Responsibilities:

• Deploys and maintains remote desktop connection environment that functions as the backbone for all users.
• Installs, updates and administers an Exchange email environment.
• Demonstrates the ability to design and implement security policies and procedures to secure network environment from external threats, combining both hardware and software solutions.
• Designs and deploys network and user backup solutions.
• Evaluates multisite hardware connectivity issues.
• Provides support to users.
• Designs procedures, processes and systems to certify compliance with contract or funding requirements.
• Designs, installs and maintains VOIP phone system.
• Cost effectively manages internal and external resources.
• Negotiates contracts and service agreements.
• Ability to effectively interface with all members of the organization.
• Performs related duties as required.

Qualifications:

• Bachelor’s degree preferred with ten (10) to fifteen (15) years of experience managing computer infrastructure.
• Advanced knowledge and proficiency in computer hardware, software design and testing.
• Proficient in Microsoft operating systems and all Microsoft Application.
• Knowledge of effective end user needs assessment and providing solutions.
• Knowledge of principles and practices of organization and administration.
• Knowledge of organizational policies and procedures.
• Critical thinking uses logic and reasoning to identify strengths and weaknesses of alternative solutions.
• Active listener, gives full attention to what other people say, takes time to understand the points being made.
• Effective speaker, able to convey information effectively.
• Problem sensitivity, ability to know when something is wrong or is likely to go wrong with the system.
• Deductive reasoning applies general rules to specific problems to produce answers that make sense.
• Inductive reasoning combines pieces of information to form general rules or conclusions.
• Ability to organize and meet goals as targeted.
• Excellent interpersonal skills working with Software providers and end users.
• Ability to deal with confidential matters.
• A strong work ethic and a team player.
• Plans short‐ and long‐range activities.
• Communicates effectively in written and oral form.
• Develops and maintains effective working relationships.
• Uses independent judgment and initiative.

Catholic Charities offers a wide range of employee benefits to support the total wellness of its employees. Our competitive package provides the flexibility to select the benefits that best meets the employee’s needs. Benefits are effective the first of the month following 30 days of employment.

• Medical, Dental & Vision
• Life Insurance
• Retirement Plan to include 401a/employer contribution only and 403(b)
• Flexible Spending Account
• Health Care Spending Account Reimbursement accounts (HAS)
• Vacation days – 15 days per year
• Sick time – 10 days per year
• Short and Long Term Disability
• 13 holidays per year for regular f/t & p/t employees
• Public Service Loan Forgiveness
• Cell Phones for those working in Shelters or with Clients outside of the office
• Employee Recognition - Annual Staff Appreciation Day Event
• Free Parking

Job Description

Description:

Verda Health Plan of Texas has a contract with the Center of Medicaid and Medicare Services (CMS) and a state license with the Texas Department of Insurance for a Medicare Advantage Prescription Drug (MAPD) plan. We are committed to the idea that healthcare should be easily and equitably accessed by all. Our mission is to ensure that underserved communities have access to health and wellness services, and receive the support needed to live a healthy life that is free of worry and full of joy. We are looking for a Director of Information Technology to join our growing company with many internal opportunities.

Are you ready to join a company that is changing the face of health care across the nation? Verda Healthcare health plan is looking for people like you who value excellence, integrity, care and innovation. As an employee, you’ll join a team dedicated to improving the lives of our Medicare members. Our vision incorporates value-based health care that works. We value diversity.

Align your career goals with Verda Healthcare, Inc. and we will support you all the way.

Position Overview
The Director of Information Technology supports the CIO in executing Verda Healthcare’s technology strategy, with a focus on delivering secure, scalable, and innovative IT solutions. This role leads the implementation of cloud-based platforms, manages enterprise IT operations, and ensures the reliability, security, and performance of the organization’s software systems and technology infrastructure. The Director will also oversee technical teams responsible for network operations, end-user support, and cybersecurity.

This position reports to the Chief Information Officer.

Responsibilities:

· Cloud & Infrastructure Management: Lead the design, deployment, and optimization of Microsoft Azure cloud services and Microsoft 365 environments, ensuring high availability, scalability, and security.

· IT Operations & Support: Oversee IT network infrastructure, Help Desk operations, and endpoint management to ensure reliable and responsive support for all users.

· Cybersecurity & Compliance: Implement and maintain cybersecurity protocols in collaboration with the CIO. Ensure compliance with HIPAA, data privacy laws, and industry best practices.

· Technology Solution Delivery: Manage the development and implementation of IT-enabled business solutions that support strategic goals and improve operational performance.

· Data & Analytics: Leverage data insights to inform technology decisions, optimize performance, and support business intelligence initiatives.

· Cross-Functional Collaboration: Partner with business units to align IT solutions with market needs and organizational priorities.

· Program & Portfolio Management: Manage a portfolio of IT projects and initiatives, ensuring alignment with business objectives and effective resource utilization.

· Vendor Management: Support vendor selection, contract negotiation, and performance oversight to ensure high-quality, cost-effective service delivery.

· Team Leadership: Supervise and mentor IT professionals, fostering a culture of innovation, accountability, and continuous improvement.

Minimum Qualifications

· Bachelor’s degree in Computer Science, Information Technology, Engineering, or related field. Master’s degree or MBA preferred.

· 7+ years in IT leadership roles, including experience in cloud platforms, infrastructure, or solution delivery.

· 3+ years in a healthcare or managed care environment (Medicare/Medi-Cal preferred).

· Proven experience managing IT networks, Help Desk operations, and cybersecurity initiatives.

· Technical Proficiency:

o Deep expertise in Microsoft Azure (IaaS, PaaS, security, identity, and governance).

o Strong experience with Microsoft 365 administration (Exchange Online, Teams, SharePoint, Intune).

o Familiarity with firewalls, VPNs, endpoint protection, and network monitoring tools.

o Understanding of NIST, ISO 27001, and HIPAA security frameworks.

· Leadership & Communication:

o Excellent verbal and written communication skills.

o Ability to influence stakeholders and translate technical concepts into business value.

Professional Competencies

· Strategic Thinking

· Customer Focus

· Analytical Problem Solving

· Team Leadership

· Integrity and Trust

· Effective Communication

Verda cares deeply about the future, growth, and well-being of its employees. Join our team today!

Job Type: Full-time

Benefits:

• 401(k)
• Paid time off (vacation, holiday, sick leave)
• Health insurance
• Dental Insurance
• Vision insurance
• Life insurance

Schedule:

• Full-time onsite (100% in-office)
• Hours of operations: 9am – 6pm
• Standard business hours Monday to Friday/weekends as needed
• Occasional travel may be required for meetings and training sessions.

Ability to commute/relocate:

• Reliably commute or planning to relocate before starting work (Required)

PHYSICAL DEMANDS

Regularly sit/walk at a workstation in an office or cubicle setting. Must occasionally lift and/or move up to 25-50 pounds.

* Other duties may be assigned in support of departmental goals.

1. Supports the Director in establishing and implementing the department's vision, ensuring it complements school-wide objectives. Balances department-specific needs with broader school-wide requirements, fostering a cohesive approach to educational goals
2. Stays informed on educational laws and trends that affect the department/program. Assists the Director by contributing legal insights and support, ensuring the department's operations align with legal standards and best practices under the supervision and direction of higher management

1. Under the direction of the director, develops, tracks, monitors, and maintains department budget

1. Conducts evaluations for department staff as assigned and oversees and assists with evaluative process for teaching staff, if applicable; Provides support, direction and coaching to department staff as assigned
2. Facilitates the schools' corrective action process for all assigned staff as needed
3. Collaborates with the supervisor to set individual professional goals/actions that are in alignment with schoolwide goals. Develops a plan to execute and achieve those goals
4. Collects and analyzes detailed feedback and performance data within the department. Supports the Director in organizing and refining professional development initiatives based on this data, ensuring effectiveness and alignment with departmental goals

1. Develops innovations that will support the schools' growth and needs and promote sustainability and longevity across all departments; Determines school and department needs and proactively develops solutions using creative problem solving and a high level of customer service to the larger community, staff and students
2. Assists the Director in reviewing and updating policies, procedures, and department manuals, ensuring they support school objectives and comply with current laws
3. Supports the director with hiring of quality department staff and works collaboratively with human resources to follow school policy and procedure

1. Develops a strong presence, collaborative relationship, and engaged connectivity with authorizing districts, the Board of Directors, Sage Oak staff and families, and the larger community through both in-person and virtual means
2. Attends meetings and conferences as needed

1. Collaborates with the IT Director or designee to develop and implement technology strategies that support school objectives.
2. Evaluates emerging technologies and recommends innovations aligned with organizational goals.
3. Leads the design, deployment, and management of cloud-based infrastructure, ensuring scalability, security, and efficiency.
4. Acts as a liaison between IT and other departments to ensure alignment between technology solutions and instructional needs.
5. Manages complex IT projects from conception to completion, including system implementations, upgrades, integrations, and migrations.
6. Develops project plans, sets milestones, and manages resources and budgets.
7. Provides technical leadership in designing and deploying custom systems and enhancements to existing systems.
   Oversees data integrity, backup processes, and disaster-recovery plans for critical systems.
8. Guides the Systems Integration Manager in developing and managing integration strategies for Learning Management Systems, Student Information Systems, and other applications.
9. Ensures APIs and middleware solutions enable seamless data flow between systems.
10. Monitors integration issues and implements timely resolutions to minimize disruptions.
11. Provides direct supervision and mentorship to IT managers and specialists, fostering a collaborative, high-performing departmental culture that promotes professional growth, accountability, and excellence in technology services
12. Oversees vendor management, negotiates contracts, and ensures compliance with data privacy and security requirements.
13. Assists with license management.
14. Represents the IT department in interdepartmental projects, committees, and external engagements.
15. Utilizes AI frameworks and platforms such as OpenAI, AWS AI Services, and Google AI to design and implement practical solutions that enhance teaching, learning, and operational outcomes in a K-12 educational environment.
16. Directs cross-functional teams in the planning and execution of AI-driven technology initiatives, ensuring alignment with strategic educational goals and measurable student and organizational outcomes.
17. Collaborates with the IT Director, or designee, to assess and implement AI-based solutions, including chatbots, adaptive learning systems, automations, and predictive analytics platforms, to support educational and administrative functions.

1. Supervises the following department staff, including but not limited to:
   a. Information Technology Systems Manager
   b. Systems Integration Manager
   c. Other IT specialists, clerks, and contracted personnel, as hired

1. Responds to non-urgent communication within 24 school hours and urgent communication within two school hours
2. Resolves escalated employee, parent, and student issues in alignment with core values and ensuring compliance with the school's Uniform Complaint Policy; the school's Uniform Technology Policy; and the provisions of California Penal Code Section 11166 (Child Abuse and Neglect Reporting Act)
3. Performs other duties as assigned

1. A bachelor's degree in Information Technology, Computer Science, or a related field is required.
2. Minimum of five years of experience in IT management, with at least three years in a leadership role.
3. Proven experience managing cloud-based infrastructure, including architecture, deployment, and optimization.
4. Demonstrated success leading large-scale projects, developing custom systems, and overseeing IT operations and support.
5. Experience working in K-12 virtual or charter education is highly preferred.
6. PMP or similar project-management certification is preferred.

1. State and federal fingerprint clearance (LiveScan) to work with students (Ed. Code 44237). No prospective employee can report to work without this clearance being received and the Human Resources Manager notifying the immediate supervisor of this clearance.
2. Proof of a clear TB Tine test or signed Certificate of Completion dated within the last 60 days (Ed. Code 49406) upon employment and thereafter updated every four years
3. Hold and maintain a valid California Driver's License; proof of automobile insurance; and full time use of a dependable automobile that is insured pursuant to California regulations.

1. Knowledge of cloud-based platforms, servers, systems, and integration technologies. Proficiency with AWS management tools, project-management software, and collaboration platforms like Google Workspace.
2. Strong understanding of project management methodologies and integration best practices.
3. Knowledge of applicable laws, regulations, and policies related to technology use in K-12 education and charter schools.
4. Awareness of emerging educational technology trends and their implications for virtual teaching and learning.

1. Conflict resolution and decision-making skills; ability to independently create solutions for ambiguous tasks and prioritize effectively.
2. Strong management and coaching skills; ability to evaluate and enhance practices that promote a strong team commitment.
3. Excellent written and verbal communication skills; ability to convey technical information to non-technical stakeholders and build collaborative relationships.
4. Proficiency with project management tools and spreadsheets to maximize productivity and department efficiency.

1. Embraces Sage Oak's core values and maintains integrity at all times.
2. Works independently with little direction and adapts to a fast-changing virtual environment.
3. Maintains confidentiality of sensitive and privileged information.
4. Understands complex, multi-step written and oral instructions.
5. Allocates time and resources effectively and meets established deadlines.

1. Hear and speak to exchange information
2. Dexterity of hands and fingers
3. See to read a variety of materials
4. Bend at the waist, kneel or crouch
5. Sit or stand for extended periods of time
6. Lift objects up to 50 pounds with or without assistance

1. Work is primarily performed remotely with occasional onsite meetings.
2. Noise level is generally moderate.
3. Meetings may be conducted in public and private settings.
4. Indoor and outdoor activities in varying temperature conditions.
5. Employee must have available transportation and be able to drive within California as needed.

Alliant International University is a professional practice University committed to excellence in four areas : Education for Professional Practice, Scholarship, Multicultural and International Competence, and Community Engagement. The University provides students with the highest quality of education through excellence and innovation in academic scholarship, applied training and research, and community service, particularly to underserved populations. Through its Mission, the University's goal is to equip students with the competencies they need to effectively practice in the professional setting, provide public benefit and make an impact in their communities by addressing major contemporary social issues.

Our Mission : Alliant International University prepares students for professional careers of service and leadership and promotes the discovery and application of knowledge to improve the lives of people in diverse cultures and communities around the world.

Our Vision : An inclusive world empowered by Alliant alumni.

Our IMPACT Values :

• Inclusion : We value and engage the rich diversity of the Alliant community.
• Mentoring : We provide guidance and create enabling environments for success.
• Passion : We bring enthusiasm, creativity, and authenticity to our work.
• Accountability : We act with integrity and responsibility in all we do.
• Communication : We are responsive, transparent, and respectful in our interactions.
• Teamwork : We collaborate to develop innovative solutions for our community.

Position Summary :

The Director of Information Technology, using a strong working knowledge of computer software, hardware, and networking technology, is responsible for leadership and management of the campus IT helpdesk operations and staffing, campus specific operations, and serves as part of the IT security operations team. The Director of IT also researches major changes, trends, and issues in the IT industry and can advise departments and / or individuals on how best to utilize their technology assets.

Benefits Plans Include : Medical / Prescription, Dental, Vision, Health Care & Department Care Flexible Spending Accounts, Voluntary Life and AD&D, Voluntary Benefit Plans : Accident, Critical Illness, or Hospital Indemnity Insurance, Legal Plan, Transportation Spending Account, Employee Tuition Waiver.

Minimum Qualifications :

Education : Bachelors degree from an accredited college or university in a technology-related or business management field.

Experience : Five to ten (5-10) years work experience, or ten (10+) years work experience in higher education technology management if a bachelors degree has not been awarded. Proven experience and success with hardware troubleshooting and problem resolution, software configuration, installation, and trouble diagnostics.

Certifications, Licenses, etc. : Drivers license & auto insurance; No technical certifications required, but A+, Network+, Security+, and Linux+ certifications are a plus.

Skills :

• Good, hands-on technical knowledge of computer operating systems in a network environment; including Microsoft Windows version 10, Mac OS X, and mobile technologies for Apple and Android devices.
• Application experience using Microsoft productivity tools, remote services, statistical packages, anti-malware software, and imaging products.
• Experience imaging, configuration and deployment of computers.
• Working knowledge of project management tools and processes.
• Prior experience managing cloud computing infrastructure and SAAS applications.
• Experience managing Microsoft Azure and M365 infrastructures.
• Significant experience with helpdesk operations, queue management, SLA, and ticketing.
• Understanding methods and techniques of communication with students, faculty, and staff.
• Knowledge of IT security and data privacy practices and laws including HIPAA, PCI-DSS, FERPA,CCPA, WCAG, and GDPR.
• Experience with NIST and / or ISO 27001 security frameworks and remediation and / or maturing of security operations.
• Strong interpersonal, written, and oral communication skills and ability to communicate effectively both orally and in writing.
• Leadership, management and team building capabilities.
• Able to conduct research into programming issues and products as required.
• Ability to present ideas in user-friendly language.
• Highly self-motivated and directed, with full attention to detail.
• Proven analytical and problem-solving abilities.
• Able to effectively prioritize tasks in a high-pressure environment.
• Experience working in a team-oriented, collaborative environment.
• Understand and follow oral and written directions.
• Work independently with little direction.
• Operate a computer, scanner, camera and other computer related equipment.
• Able to write and edit clear, concise, accurate, and effective informational materials.
• Ability to analyze situations accurately and adopt an effective course of action.
• Ability to demonstrate an understanding of, sensitivity to, and respect for the diverse academic, socio-economic, ethnic, cultural, disability, religious background and sexual orientation of university students, faculty and staff.
• Ability to establish and maintain cooperative and effective working relationships with others.
• Ability to read and discern various materials.
• Hearing and speaking to exchange information in person and on the telephone.

Duties & Responsibilities :

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Supervise the IT / facilities coordinators and manage the day to day operation of Alliants Helpdesk system and activities.
• Oversight of technical projects in alignment with organizational goals.
• Preparation of financial budgets and proposals for senior management.
• Lead efforts to improve IT processes.
• Compile, create, update and oversee online and print documentation for the Helpdesk Knowledge Base, CMS and portal, Helpdesk metrics, IT guidelines, reporting, and department documentation.
• Maintain hardware and software inventory and asset management.
• Provide operational reports to Senior Management related to Helpdesk activity, department effectiveness, inventory, university technology needs and trends.
• If needed, manage and / or perform repairs, installation and upgrades of computer hardware and software (PC / Mac), network, VoIP phones, related peripherals and classroom A / V technology as needed to meet the requirement and support needs of students, faculty and staff.
• Perform other related tasks, duties and responsibilities as required, assigned or directed.

Supervisory Responsibility :

Direct Reports : IT Manager, IT and Facilities coordinators

Indirect Reports : Student Assistants

Contact Responsibility :

Internal : Interacts with supervisor to receive general direction and instructions and / or review of work results. This position will work closely with all constituencies of the University to support both students and colleagues in achieving student success and Department goals.

External : Local and long distance providers, network / ISP vendors, and the hardware / software equipment vendors.

Primary Work Location, Hours & Travel Requirements :

Work Hours : Standard office hours

Travel : Occasional

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Work environment is in a standard office setting. Frequently exposed to low to moderate noise, various odors, temperature changes, and equipment with moving parts, including but not limited to computers, phones, printers, and other standard office equipment.

Physical Requirements :

Ability to execute those physical activities required to perform the essential functions including, but not limited to, regular to extended sitting and being mobile; continual communicating both in person and on the telephone; Dexterity of hands and fingers to operate a computer keyboard, mouse, power tools, and to handle other computer components, regular keyboarding; regular reading of both print and digital material; Occasional lifting and transporting of moderately heavy objects, such as computers and peripherals, and all other activities required to perform essential functions.

Compliance :

• Responsible to perform all work in a manner that complies with the organization policies, applicable regulations, applicable standards of professional performance, or other recognized laws or requirements as these policies, regulations, standards, laws or requirements relate to the position.
• Responsible to participate and support in the organizational compliance activities and to take appropriate action in reporting issues related to compliance.
• Responsible to perform all duties and responsibilities in a manner that complies with the Alliant International University Mission, Values, and Pillars, if applicable.

Background Check Requirements :

Employment is contingent upon successful completion of a background check (including criminal, prior employment and education verification). Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current University employees who apply for the position.

Additional Information :

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Alliant International University is a professional practice University committed to excellence in four areas: Education for Professional Practice, Scholarship, Multicultural and International Competence, and Community Engagement. The University provides students with the highest quality of education through excellence and innovation in academic scholarship, applied training and research, and community service, particularly to underserved populations. Through its Mission, the University's goal is to equip students with the competencies they need to effectively practice in the professional setting, provide public benefit and make an impact in their communities by addressing major contemporary social issues.

Our Mission: Alliant International University prepares students for professional careers of service and leadership and promotes the discovery and application of knowledge to improve the lives of people in diverse cultures and communities around the world.

Our Vision: An inclusive world empowered by Alliant alumni.

Our IMPACT Values :

• Inclusion: We value and engage the rich diversity of the Alliant community.
• Mentoring: We provide guidance and create enabling environments for success.
• Passion: We bring enthusiasm, creativity, and authenticity to our work.
• Accountability: We act with integrity and responsibility in all we do.
• Communication: We are responsive, transparent, and respectful in our interactions.
• Teamwork: We collaborate to develop innovative solutions for our community.

Position Summary:

The Director of Information Technology, using a strong working knowledge of computer software, hardware, and networking technology, is responsible for leadership and management of the campus IT helpdesk operations and staffing, campus specific operations, and serves as part of the IT security operations team. The Director of IT also researches major changes, trends, and issues in the IT industry and can advise departments and/or individuals on how best to utilize their technology assets.

Benefits Plans Include: Medical/Prescription, Dental, Vision, Health Care & Department Care Flexible Spending Accounts, Voluntary Life and AD&D, Voluntary Benefit Plans: Accident, Critical Illness, or Hospital Indemnity Insurance, Legal Plan, Transportation Spending Account, Employee Tuition Waiver.

Minimum Qualifications:

Education: Bachelors degree from an accredited college or university in a technology-related or business management field.

Experience: Five to ten (5-10) years work experience, or ten (10+) years work experience in higher education technology management if a bachelors degree has not been awarded. Proven experience and success with hardware troubleshooting and problem resolution, software configuration, installation, and trouble diagnostics.

Certifications, Licenses, etc.: Drivers license & auto insurance; No technical certifications required, but A+, Network+, Security+, and Linux+ certifications are a plus.

Skills:

Good, hands-on technical knowledge of computer operating systems in a network environment; including Microsoft Windows version 10, Mac OS X, and mobile technologies for Apple and Android devices.

Application experience using Microsoft productivity tools, remote services, statistical packages, anti-malware software, and imaging products.

Experience imaging, configuration and deployment of computers.

Working knowledge of project management tools and processes.

Prior experience managing cloud computing infrastructure and SAAS applications.

Experience managing Microsoft Azure and M365 infrastructures.

Significant experience with helpdesk operations, queue management, SLA, and ticketing.

Understanding methods and techniques of communication with students, faculty, and staff.

Knowledge of IT security and data privacy practices and laws including HIPAA, PCI-DSS, FERPA,CCPA, WCAG, and GDPR.

Experience with NIST and/or ISO 27001 security frameworks and remediation and/or maturing of security operations.

Strong interpersonal, written, and oral communication skills and ability to communicate effectively both orally and in writing.

Leadership, management and team building capabilities.

Able to conduct research into programming issues and products as required.

Ability to present ideas in user-friendly language.

Highly self-motivated and directed, with full attention to detail.

Proven analytical and problem-solving abilities.

Able to effectively prioritize tasks in a high-pressure environment.

Experience working in a team-oriented, collaborative environment.

Understand and follow oral and written directions.

Work independently with little direction.

Operate a computer, scanner, camera and other computer related equipment.

Able to write and edit clear, concise, accurate, and effective informational materials.

Ability to analyze situations accurately and adopt an effective course of action.

Ability to demonstrate an understanding of, sensitivity to, and respect for the diverse academic, socio-economic, ethnic, cultural, disability, religious background and sexual orientation of university students, faculty and staff.

Ability to establish and maintain cooperative and effective working relationships with others.

Ability to read and discern various materials.

Hearing and speaking to exchange information in person and on the telephone.

Duties & Responsibilities:

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Supervise the IT / facilities coordinators and manage the day to day operation of Alliants Helpdesk system and activities.

Oversight of technical projects in alignment with organizational goals.

Preparation of financial budgets and proposals for senior management.

Lead efforts to improve IT processes.

Compile, create, update and oversee online and print documentation for the Helpdesk Knowledge Base, CMS and portal, Helpdesk metrics, IT guidelines, reporting, and department documentation.

Maintain hardware and software inventory and asset management.

Provide operational reports to Senior Management related to Helpdesk activity, department effectiveness, inventory, university technology needs and trends.

If needed, manage and/or perform repairs, installation and upgrades of computer hardware and software (PC/Mac), network, VoIP phones, related peripherals and classroom A/V technology as needed to meet the requirement and support needs of students, faculty and staff.

Perform other related tasks, duties and responsibilities as required, assigned or directed.

Supervisory Responsibility:

Direct Reports: IT Manager, IT and Facilities coordinators

Indirect Reports: Student Assistants

Contact Responsibility:

Internal: Interacts with supervisor to receive general direction and instructions and/or review of work results. This position will work closely with all constituencies of the University to support both students and colleagues in achieving student success and Department goals.

External: Local and long distance providers, network/ISP vendors, and the hardware/software equipment vendors.

Primary Work Location, Hours & Travel Requirements:

Work Hours: Standard office hours

Travel: Occasional

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Work environment is in a standard office setting. Frequently exposed to low to moderate noise, various odors, temperature changes, and equipment with moving parts, including but not limited to computers, phones, printers, and other standard office equipment.

Physical Requirements:

Ability to execute those physical activities required to perform the essential functions including, but not limited to, regular to extended sitting and being mobile; continual communicating both in person and on the telephone; Dexterity of hands and fingers to operate a computer keyboard, mouse, power tools, and to handle other computer components, regular keyboarding; regular reading of both print and digital material; Occasional lifting and transporting of moderately heavy objects, such as computers and peripherals, and all other activities required to perform essential functions.

Compliance:

Responsible to perform all work in a manner that complies with the organization policies, applicable regulations, applicable standards of professional performance, or other recognized laws or requirements as these policies, regulations, standards, laws or requirements relate to the position.

Responsible to participate and support in the organizational compliance activities and to take appropriate action in reporting issues related to compliance.

Responsible to perform all duties and responsibilities in a manner that complies with the Alliant International University Mission, Values, and Pillars, if applicable.

Background Check Requirements:
Employment is contingent upon successful completion of a background check (including criminal, prior employme