4,703 Director Services jobs in the United States

**Position Purpose:**
The Field Director Services (FDS) is responsible for overseeing and directing a team comprising District Services Managers (DSM), Assistant Market Managers (AMM), Branch Install Managers (BIM), Sales Managers (SM), and Regional Provider Managers (RPM). ) across a multi-district geographical services area. The FDS will focus on pipeline, conversion, customer service and provider management to achieve profitability while delivering an excellent installation experience for Home Depot customers. The FDS is accountable for leading and developing a team of high-performing field associates, communicating the strategic vision of Home Services, ensuring safety of all associates and compliance with all regulations and requirements, and meeting or exceeding targets for assigned sales plans.
**Key Responsibilities:**
* 15% - Cross-Functional Collaboration - Regularly engages with and communicate initiatives to field leadership including RVPs, regional support teams, and DMs to ensure field connectivity.
* 65% - Services Leadership - Responsible for achieving profitability for assigned geography by ensuring sales teams are meeting or exceeding targets for sales plans. Responsible for handling escalated customer issues in partnership with field leadership. Lead field associates to develop and reinforce selling and operational skills and desired behaviors through education, coaching, mentorship, and motivation. Analyze and interpret sales (ie, pipeline, conversion, gross/net/POS sales), financial (ie, installed revenue, gross margin, operating profit, EBIT) and operational (ie, cycle time, customer satisfaction, provider capacity, utilization and in-stock, safety, compliance) metrics across assigned services area. Identify opportunities and implement appropriate game plans for improvement. Ensure safety standards are in compliance with THD, state, and federal regulations. Execute Home Services strategy consistently across assigned services area to deliver growth, profitability, and an enhanced customer experience.
* 20% - Talent Management - Optimize diverse talent through a demonstrated commitment to equal employment opportunity. Oversee talent decisions and retention strategies for a team of high-performing employees and hourly associates across a large geographical area.
**Direct Manager/Direct Reports:**
* This Position typically reports to Senior Director Services
* This Position has 6 Direct Reports
**Travel Requirements:**
* Typically requires overnight travel more than 50% of the time.
**Physical Requirements:**
* Requires intermittent periods during which continuous physical exertion is required, such as walking, standing, stooping, climbing, and lifting material or equipment, some of which may be heavy or awkward.
**Working Conditions:**
* Usually in a comfortable environment but with regular exposure to factors causing moderate physical discomfort from such things as dust, fumes, or odors
**Minimum Qualifications:**
* Must be eighteen years of age or older.
* Must be legally permitted to work in the United States.
* Demonstrated proficiency in predictive modeling, data mining and data analysis
**Preferred Qualifications:**
* Ability to draw accurate conclusions from financial documentation
* Excellent written and verbal communication skills
* Relevant professional experience in Home Services (with proven ability to influence business), Sales Operations, Sales Enablement, or Sales Training
* Experience in a retail environment, home improvement industry or general construction industry
* 5+ years of relevant professional work experience
* People management experience with multi-unit or geographically dispersed teams
* Proven ability to drive strategy and change management through input, delivery, and implementation of initiatives
* Experience adopting new technologies and applying to business applications
* Experience evaluating and establishing strategies for multiple locations
* Strong communication and interpersonal skills
* Strong business and financial acumen
**Minimum Education:**
* The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.
**Preferred Education:**
* The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.
**Minimum Years of Work Experience:**
* 5
**Preferred Years of Work Experience:**
* 5
**Minimum Leadership Experience:**
* None

**Preferred Leadership Experience:**
* None
**Certifications:**
* None
**Skills:**
* Builds Effective Teams
* Collaborations
* Plans and Aligns
* Communicates Effectively
* Customer Focus
* Develop Talent
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. - $120,000.00 - $160,000.00

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What we want to accomplish and why we need you

Suki is a leading technology company that provides AI voice solutions for healthcare. Its mission is to reimagine the healthcare technology stack, making it invisible and assistive to lift the administrative burden from clinicians. Its flagship product is Suki Assistant, an AI assistant that uses generative AI to automatically create clinical documentation by ambiently listening to patient-clinician conversations. Suki helps clinicians complete notes 72% faster on average, assists with other tasks including coding and answering questions, and generates incremental revenue for organizations, delivering a 9X ROI in year 1. Suki also offers its proprietary AI and speech platform, Suki Platform, to partners who want to create best-in-class ambient and voice experiences for their solutions. Clinicians that use Suki already spend over 70% less time on administrative tasks, and were striving to do even better. Come and join us!

We are a user-driven company and are committed to making sure every pixel of our product is in service of the doctors. Were a team of technologists, clinicians, and industry experts working together to push the limits on technology used in medicine. Were confident enough to move fast and talented enough not to break things. Check out this short video to learn more about our mission and our culture.

Our tech stack includes GCP, Kubernetes, Golang, Python, React, C++, TypeScript, JavaScript, Swift, Kotlin, gRPC, and GraphQL.

What will you do everyday?

We are looking for a Senior Director of Engineering for our applications development team. You will work directly with the applications and microservices that integrate Suki products with some of the world's top health systems. You will drive the strategy and technical direction of our

EMR integrations, exploring ways to standardize, streamline, and scale those efforts. You will build out features and services that directly impact thousands of clinicians and improve their lives everyday.

Specifically you will:

• Lead a team of strong engineers to deliver on complex business features end to end
• Drive product roadmap and strategic direction
• Collaborate with Engineering leaders to develop and meet organization goals
• Architect and design product features for scale and maintainability
• Work on multiple tasks and prioritize responsibilities within an Agile/Scrum environment
• Understand production systems, deployments and ensuring application performance and uptime
• Hire world class talent cutting across technology roles
• Create a collaborative environment across geographies
• Maintain high standards of code quality through evangelisation of unit testing and integration tests
• Drive best practices around continuous integration and deployment
  
  

Qualifications*

• 12+ years of experience designing and developing highly scalable, distributed applications, products and services
• 5+ years of experience managing full-stack engineering teams working on:
• Web applications developed using modern web development technologies and Javascript frameworks like React
• iOS and Android mobile applications developed using modern languages like Swift and Kotlin, and leveraging modern architectures
• Scalable backend cloud services
• Strong foundation in data structures, algorithms, concurrent programming
• Technically hands-on with significant design and architecture experience (Enterprise Software is a plus)
• Discipline for writing unit testing and integration testing for functionality and limits
• Excellent written/verbal communication, interpersonal and collaboration skills
• Ability to collaborate effectively with cross functional teams to solve complex problems and building products spanning across geographically distributed teams to deliver end-to-end products & features
• Experience with agile methodologies and good exposure to DevOps/CICD models
• Experience developing applications/services integrating with EMRs like Epic would be a huge plus
• Collaborate directly with clients to gather technical requirements, provide engineering insights, and align solutions with business needs
• Travel: You are willing to travel up to 25% on average, as needed, to represent Suki and deploy our products
  
  

Tell Me More About Suki

• On a roll: Named by Fast Company as one of the most innovative companies, named Googles Partner of the Year for AI/ML, named by Forbes as one of the top 50 companies in AI .
• Great team: Founded, managed, and backed by successful tech veterans from Google and Apple and medical leaders from UCSF and Stanford. We have technologists and doctors working side-by-side to solve complex problems.
• Great investors: Were backed by Venrock, First Round Capital, Flare Capital, March Capital, Hedosophia and others. With our $165M raised so far, we have the resources to scale.
• Huge market: Disrupting a massive, growing $0+ billion market for transcription, dictation, and order-entry solutions. Our vision is to become the voice user interface for healthcare, relieving the administrative burden on doctors instead of adding to it.
• Great customers: Our solutions are used in health systems and clinics across the country, supporting clinicians across dozens of specialties. Check out what one of our users says about how Suki has helped his practice.
• Impact: Youll make an impact from day one. Youll join a team working towards a shared purpose with a culture built upon deep empathy for doctors and passion for making their lives better.
  
  

Suki is an Equal Opportunity Employer. We are dedicated to building a company that fosters inclusion and belonging and reflects the diverse communities we serve across the country. We know we are stronger this way, and we look forward to growing our team with these shared values. In compliance with the State of California Pay Transparency Law, the base salary range for this role is between 270k - 310k in CA. This range is not inclusive of any annual variable targets, discretionary bonus or equity package. When determining a candidates compensation, we consider a number of factors including skillset, experience, job scope, and current market data.

Seniority level

• Seniority level Director

Employment type

• Employment type Full-time

Job function

• Job function Management and Manufacturing
• Industries Software Development

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_* This role is based out of our Santa Clara CA headquarters and will have a hybrid work schedule of at least 3 days/week in office_
**Our Mission**
At Palo Alto Networks® everything starts and ends with our mission:
Being the cybersecurity partner of choice, protecting our digital way of life.
Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we're looking for innovators who are as committed to shaping the future of cybersecurity as we are.
**Who We Are**
We take our mission of protecting the digital way of life seriously. We are relentless in protecting our customers and we believe that the unique ideas of every member of our team contributes to our collective success. Our values were crowdsourced by employees and are brought to life through each of us everyday - from disruptive innovation and collaboration, to execution. From showing up for each other with integrity to creating an environment where we all feel included.
As a member of our team, you will be shaping the future of cybersecurity. We work fast, value ongoing learning, and we respect each employee as a unique individual. Knowing we all have different needs, our development and personal wellbeing programs are designed to give you choice in how you are supported. This includes our FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees, our mental and financial health resources, and our personalized learning opportunities - just to name a few!
At Palo Alto Networks, we believe in the power of collaboration and value in-person interactions. This is why our employees generally work full time from our office with flexibility offered where needed. This setup fosters casual conversations, problem-solving, and trusted relationships. Our goal is to create an environment where we all win with precision.
**Your Career**
Palo Alto Networks is seeking a Senior Director to strategize, conceptualize, design and execute transformation programs for our post-sales organization.
As a key senior leader, you will collaborate with top executives and cross-functional teams, tackling mission-critical business challenges and contributing to our industry-leading growth. You will also drive the effectiveness and efficiency of our post-sales organization and work with the leadership team to develop and evolve the organization strategy while ensuring process optimization. You will drive strategic alignment and accountability within the leadership team, as well as manage a broad range of strategic, change management, and operational initiatives.
You will lead a team responsible for designing and executing on the strategy within the organization through creating transformative programs and introducing operational efficiencies that deliver long-term value and success for our customers, while positively impacting multiple areas of Palo Alto Networks' business. This role offers a supportive, dynamic, and meritocratic environment that values innovation, learning, and teamwork.
The Services Strategy & Operations team covers transformative and operational initiatives, including AI initiatives, for all post-sales functions (Customer Success, Professional Services, Customer Support). Focus areas include scaling Generative AI, reimagining our workflows with an AI first approach, developing our partner ecosystem and transforming our portfolio.
**Your Impact**
+ Structure and analyze complex business problems, develop hypotheses, and present data-driven recommendations
+ Collaborate with cross-functional stakeholders to gather insights, co-create deliverables, and drive execution to achieve business goals
+ Develop high-quality deliverables for executive-level consumption, including business cases and roadmap/execution plans
+ Support strategic business planning and change management processes while fostering strategic capabilities across the organization
+ Drive transformative change within the organization, wearing multiple hats to make a significant impact
+ Own the operating cadence of accountability for all goals and drive program management and operating performance
+ Enhance operational effectiveness and efficiency by scaling & improving core business processes and tools
+ Develop and lead the post-sales Strategy & Operations team. Manage matrix teams to achieve post-sale business and customer objectives
**Your Experience**
+ 8+ years of post-MBA experience or 12+ years total experience, with a minimum of 2 years in management consulting, or top-tier tech strategy or business operations roles
+ Bachelor's degree or equivalent experience mandatory. Preferred academic credentials include an MBA or similar qualifications or equivalent military experience required
+ Strong verbal and written communication skills with the ability to engage with senior audiences and bridge business and technical discussions
+ Proven relationship-building and influential leadership skills
+ Long term strategic outlook with ability to project manage, oversee large-scale transformations and break them down into achievable & measurable roadmaps
+ A proactive self-starter with exceptional problem solving & analytical skills who excels in fast-paced, high-growth environments
+ Great teammate, willing to passionately roll up their sleeves and work cross-functionally with an "operator" mindset to get things done
+ Ability to create diverse teams and a customer obsessed, outcomes focused culture
+ Expertise in the SaaS and/or Enterprise Services industry is preferred. Knowledge and experience in AI/ GenAI solutions and post-sales function is a plus
**The Team**
Our Strategy and Business Operations is a focused team that works on our most critical business challenges to drive and support our industry-leading growth. Your efforts will directly impact the overall strategy and success of a world-leading cybersecurity business. You will collaborate on complex business and technology problems that are top-of-mind for our executives.
**Compensation Disclosure**
The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $253000/YR - $346500/YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found here ( .
**Our Commitment**
We're problem solvers that take risks and challenge cybersecurity's status quo. It's simple: we can't accomplish our mission without diverse teams innovating, together.
We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at .
Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.
All your information will be kept confidential according to EEO guidelines.

Student Services Director (Career Services)

Job ID: 321416
Location: Glendale Community College
Full/Part Time: Full Time
Regular/Temporary: Regular

Salary Range

$82,790.00 - $107,627.00/annually, DOE

Grade

121

Work Schedule

Monday - Friday, 8am - 5pm; some evenings and weekends may be required.

Summer Hours: Monday - Thursday, 7am-6pm

Work Calendar

12 Months

Maricopa Summary

10 Colleges. Unlimited Opportunities.

The Maricopa County Community College District is one of the largest community college systems in the nation. Home to 10 individually accredited community colleges and 31 satellite locations, we proudly serve students in every corner of the Valley. Each day, our dedicated faculty, staff, and administrators, live out our vision-creating excellence in education for a better world.

We focus on people-not profits.
With 100% acceptance, zero rejections, and affordable tuition, we provide the flexibility and support our students need to succeed in and beyond the classroom. Discover how we're changing college.

We don't just support our community-we help build it.
We are the largest provider of workforce development training in the state. The activities of our colleges and their students support one out of every 28 jobs in Maricopa County. Learn about our economic impact.

We believe our employees are our most valuable asset.
Our 10 colleges and District Office support nearly 10,000 jobs and careers throughout Greater Phoenix.

Join us in making a real difference in the lives of over 140,000 college students each year.

Benefits

Maricopa County Community College District (MCCCD) is committed to providing a competitive and comprehensive benefits program that supports our employees' and their families' health and well-being. Therefore, the MCCCD benefits support every stage of life and are designed to meet the diverse needs of our community. Explore the wide range of benefits and perks available to eligible employees at MCCCD:

Affordable and Comprehensive Benefits Package:

* Nationwide Medical, Dental, and Vision Coverage

* Paid Time Off: Vacation, Sick Leave, and Personal Time

* 20 Paid Observed Holidays

* Company-paid Life Insurance, AD&D, and Short-Term Disability plans, with the option to purchase supplemental coverage

* Arizona State Retirement System (ASRS) Pension, including Long Term Disability and Retiree Health Insurance with 100% employer-matching contributions

* Optional Retirement Plans: 403(b), 457(b), Roth 403(b), Roth 457(b)

* Tuition Reimbursement for employees and dependents

* Annual Professional Development Funding

* Flexible Work Schedules

Employee Health & Wellness Programs:

* District-Wide Wellness Program with Workshops and Webinars

* Monthly Health & Wellness Calendar and Newsletter

* Virta Diabetes Reversal Program, Support Groups, and Diabetes Empowerment Education Programs

* Employee Assistance Program (EAP)

* Sight-On-Site Eye Care Services

* Mobile On-Site Mammography Screenings

* Pre-Retirement Planning Events

* Qualifying Employer for Public Service Loan Forgiveness (potential loan forgiveness for federal Direct Loans after meeting repayment requirements and working full-time for an eligible employer)

Job Summary

The Student Services Director of Career Services provides strategic leadership and vision in the development, management, and continuous improvement of comprehensive career services programs aimed at enhancing student career readiness and ensuring successful employment outcomes. This position involves planning, organizing, and supervising the work of department staff, while directly engaging with students, faculty, and employers to cultivate a dynamic and supportive career development environment.

Working collaboratively across the institution, the Student Services Director leads the design, implementation, and evaluation of college-wide career initiatives and experiential learning opportunities such as internships, externships, and employment pipelines. The Student Services Director also plays an essential role in strategic and long-range planning, contributing to policy development and providing technical guidance and operational support to faculty and staff.

Key responsibilities include hosting career fairs, conducting classroom presentations, offering individual job search support to students, and coaching both staff and students on professional development. The Student Services Director oversees budget planning and management, ensures program compliance with relevant laws, policies, and regulations. Plans, organizes, assigns, supervises, reviews and evaluates the work of staff for performance outcomes. Through the development of strategic partnerships with local and regional employers, nonprofits, and government agencies, the Student Services Director ensures that institutional career services align with workforce needs and industry trends.

Essential Functions

• 30% Establishes strategic plans, goals, and objectives for Career Services. Oversees policy implementation, budget planning, and expenditure management. Coordinates the collection, analysis, and dissemination of data related to job market trends, employer needs, and student and graduate employment outcomes. Provides leadership and oversight for Career Services by hiring, training, and supervising staff at all levels, while fostering a collaborative, high-performing team environment to ensure departmental effectiveness and productivity.
• 25% Leads the planning, direction, and evaluation of Career Services programs and initiatives that support students and community members in developing effective job search strategies and job readiness skills, including resume and cover letter development, interview preparation, and professional presentation.
• 25% Develops and manages comprehensive experiential learning, internship, and externship programs through strategic collaboration with faculty, students, employers, and community partners. Ensures all programs comply with applicable policies, regulations, and legal standards.
• 15% Builds and maintains relationships with employers to facilitate student access to career opportunities, including on-campus recruitment events, job fairs, and career-related information sessions.
• 5% Performs other duties as assigned to support the mission and goals of the department and college.

Minimum Qualifications

Master's Degree from a regionally accredited institution in education, business administration, public administration or related field and four years of related experience that includes two years of management and supervisory experience.

OR

An equivalent combination of the conferred degree and directly related full-time work experience as described above sufficient to successfully perform the essential duties of the job such as those listed above, unless otherwise subject to any other requirements set forth in law or regulation, may be considered.

Desired Qualifications

A. Four (4) years of professional experience in higher education career services or in a related role within nonprofit or business environments focused on career development.

B. Two (2) or more years of demonstrated experience collaborating with employers and faculty to develop and manage internship/externship programs.

C. Two (2) or more years of experience partnering with community organizations, employers, and faculty to design and implement experiential learning programs.

D. Two (2) or more years of leadership experience managing cross-functional teams within an educational or career services context.

E. Two (2) or more years of experience developing and delivering career-related workshops, presentations, or instructional content.

F. One (1) or more years working with grant-funded projects, including implementation and reporting.

Special Working Conditions

• Possession of a valid State of Arizona Class D driver's license is required; must meet minimum standards regarding driving:
• Travel to campus during interview/selection process will be at candidate's own expense
• Will be required to travel or be assigned to all MCCCD locations
• May require numerous evenings or weekends
• May require prolonged periods of viewing a computer screen
• May be required to lift or carry up to #25 lbs.

How to Apply

Applicants are required to submit a cover letter and resume showing how the applicant meets the minimum and desired qualifications. All minimum requirements must be met at the time of the application.

Additional materials will not be accepted after the job posting has closed.

Missing materials or incomplete employment history will not be considered.

Please ensure your materials clearly provide the following information.

• Clearly illustrate how prior experience, knowledge and education meet the minimum and desired qualifications for this position.
• Indicate whether former or current employment is Full-Time or;
• Part-Time employment, to include Adjunct or Associate Professor (must include number of hours worked, contact hours or load)
• Provide employment history in a month/year format (e.g., 09/07 to 10/11) including job title, job duties, for each position held and name of employer for each position.
• Three professional references, preferably current and/or former supervisors. If references are not provided in resume upon application, they will be requested at time of interview.

Posting Close Date

Open until filled. First Review date: Monday, July 14, 2025. Applications received after the review date may not be screened.

EEO, Title IX, & Clery Act

Maricopa County Community College District (MCCCD) will not discriminate, nor tolerate discrimination in employment or education, against any applicant, employee, or student because of race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship status (including document abuse), age, disability, veteran status or genetic information.

Title IX of the Education Amendments of 1972, states: "No person in the United States shall, on the basis of sex, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any education program or activity receiving Federal financial assistance."

The policy of the MCCCD is to provide an educational, employment, and business environment free of gender discrimination. Incidents of misconduct should be reported to the college Title IX Coordinator, as outlined in policy, contact information is available at this link Title IX Coordinators.

The Clery Act is a Federal law requiring United States Colleges and Universities to disclose information about crime on and around their campuses. Crime reporting data for each of the Maricopa Community Colleges, as required under the Clery Act, is available at this link Clery Act.

To apply, visit

jeid-8027bf139cceb04196716f8e618d4e17
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**Job** ** ** **Summary**
Safeguard member trust and plan compliance by owning Molina's entire CMS Complaints Tracking Module (CTM) life cycle. As Director of CTM Oversight & Resolution you set the standards and controls that internal teams and delegated vendors must follow, and you keep complaint data synchronized across appeals & grievances, enrollment, claims, pharmacy, and quality functions.
You surface systemic issues, steer partners toward durable fixes, and convert disciplined CTM management into Stars gains, audit readiness, and measurable member-experience improvements. You'll begin as a senior individual contributor with the charter to build a focused CTM resolution team as demand grows.
**Knowledge,** ** ** **Skills** ** ** **&** ** ** **Abilities**
1. CTM Intake & Triage Expertise - Deep working knowledge of CMS CTM categories, escalation codes, and due-date logic - Proven history of building-or running-real-time dashboards that keep case aging within SLA - Demonstrated skill in root-cause triage that routes each complaint to the correct business owner on first touch.
2. Resolution Quality & Compliance Mastery - Track record coordinating cross-functional action plans with Enrollment, Claims, Pharmacy, Network, and Member Services - Hands-on experience maintaining evidence libraries and template responses for CMS audits and data-validation reviews - Ability to quantify financial, regulatory, and member-experience risk from complaint trends and to drive prioritized remediation.
3. Partner & Vendor Governance - Experience setting KPIs, SLAs, and governance cadences for delegated entities (TPAs, PBMs, contact centers) that handle CTM work - Demonstrated success leading joint roadmaps for process upgrades and new CMS requirements-e.g., CTM file-exchange or API integrations - Solid auditing background: can trace CTM data end-to-end and verify secure, accurate handling by all partners.
4. Continuous Improvement & Strategic Leadership - Proven deployment of pragmatic automation or analytics (AI-ready triage, auto-letter generation) that accelerated resolution without over-engineering - Documented ability to codify best practices and embed them across multiple lines of business - Comfortable building business cases and securing resources across IT, Compliance, Quality, and Operations to fund high-return enhancements.
**Core** ** ** **Duties**
1. Case Audits - Run scheduled and ad-hoc audits across internal and delegated platforms to confirm every CTM case is logged, categorized, and resolved within CMS timelines.
2. Workflow Integration - Embed CTM insights into downstream operations-Stars, appeals & grievances, enrollment, claims-so each team addresses systemic defects.
3. Capabilities Roadmap - Maintain a living roadmap of CTM enhancements; align funding and timelines with IT, Health Plans, and vendor partners.
4. Vendor Performance Validation - Verify that external partners handle CTM complaints per contract and CMS standards; trigger and track remediation when gaps surface.
5. Innovation & Enablement - Scout regulatory changes and proven technologies (e.g., CTM API integrations, automated acknowledgment letters); pilot and scale solutions that boost accuracy and member experience.
6. Other Responsibilities - Perform additional assignments as directed by departmental leadership.
**Qualifications**
**Education**
- Bachelor's degree - Health Administration, Business, Information Systems, or related field (advanced degree a plus).
**Experience**
- 7+ years managing Medicare CTM, appeals & grievances, or related compliance functions-hands-on with CMS CTM portal, SLA tracking, and program audits.
- Deep knowledge of Medicare regulations affecting complaints, grievances, and member communications.
- Exposure to downstream domains: Enrollment, Claims, Pharmacy/PDE, Network, Stars quality metrics.
- Proven record of closing process gaps and delivering durable improvements in a matrixed or vendor-supported environment.
**Skills & Competencies**
- Mastery of CMS CTM guidelines, escalation protocols, and compliance frameworks.
- Sharp analytical and root-cause skills; comfortable with Excel, SQL/BI, or similar toolsets for complaint trending.
- Persuasive communicator and consensus-builder across health-plan stakeholders and external partners.
- Demonstrated ability to translate regulatory change into road-mapped system and workflow upgrades.
To all current Molina employees: If you are interested in applying for this position, please apply through the intranet job listing.
Molina Healthcare offers competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V.
Pay Range: $88,453 - $172,981 / ANNUAL
*Actual compensation may vary from posting based on geographic location, work experience, education and/or skill level.

**Job** ** ** **Summary**
Safeguard member trust and plan compliance by owning Molina's entire CMS Complaints Tracking Module (CTM) life cycle. As Director of CTM Oversight & Resolution you set the standards and controls that internal teams and delegated vendors must follow, and you keep complaint data synchronized across appeals & grievances, enrollment, claims, pharmacy, and quality functions.
You surface systemic issues, steer partners toward durable fixes, and convert disciplined CTM management into Stars gains, audit readiness, and measurable member-experience improvements. You'll begin as a senior individual contributor with the charter to build a focused CTM resolution team as demand grows.
**Knowledge,** ** ** **Skills** ** ** **&** ** ** **Abilities**
1. CTM Intake & Triage Expertise - Deep working knowledge of CMS CTM categories, escalation codes, and due-date logic - Proven history of building-or running-real-time dashboards that keep case aging within SLA - Demonstrated skill in root-cause triage that routes each complaint to the correct business owner on first touch.
2. Resolution Quality & Compliance Mastery - Track record coordinating cross-functional action plans with Enrollment, Claims, Pharmacy, Network, and Member Services - Hands-on experience maintaining evidence libraries and template responses for CMS audits and data-validation reviews - Ability to quantify financial, regulatory, and member-experience risk from complaint trends and to drive prioritized remediation.
3. Partner & Vendor Governance - Experience setting KPIs, SLAs, and governance cadences for delegated entities (TPAs, PBMs, contact centers) that handle CTM work - Demonstrated success leading joint roadmaps for process upgrades and new CMS requirements-e.g., CTM file-exchange or API integrations - Solid auditing background: can trace CTM data end-to-end and verify secure, accurate handling by all partners.
4. Continuous Improvement & Strategic Leadership - Proven deployment of pragmatic automation or analytics (AI-ready triage, auto-letter generation) that accelerated resolution without over-engineering - Documented ability to codify best practices and embed them across multiple lines of business - Comfortable building business cases and securing resources across IT, Compliance, Quality, and Operations to fund high-return enhancements.
**Core** ** ** **Duties**
1. Case Audits - Run scheduled and ad-hoc audits across internal and delegated platforms to confirm every CTM case is logged, categorized, and resolved within CMS timelines.
2. Workflow Integration - Embed CTM insights into downstream operations-Stars, appeals & grievances, enrollment, claims-so each team addresses systemic defects.
3. Capabilities Roadmap - Maintain a living roadmap of CTM enhancements; align funding and timelines with IT, Health Plans, and vendor partners.
4. Vendor Performance Validation - Verify that external partners handle CTM complaints per contract and CMS standards; trigger and track remediation when gaps surface.
5. Innovation & Enablement - Scout regulatory changes and proven technologies (e.g., CTM API integrations, automated acknowledgment letters); pilot and scale solutions that boost accuracy and member experience.
6. Other Responsibilities - Perform additional assignments as directed by departmental leadership.
**Qualifications**
**Education**
- Bachelor's degree - Health Administration, Business, Information Systems, or related field (advanced degree a plus).
**Experience**
- 7+ years managing Medicare CTM, appeals & grievances, or related compliance functions-hands-on with CMS CTM portal, SLA tracking, and program audits.
- Deep knowledge of Medicare regulations affecting complaints, grievances, and member communications.
- Exposure to downstream domains: Enrollment, Claims, Pharmacy/PDE, Network, Stars quality metrics.
- Proven record of closing process gaps and delivering durable improvements in a matrixed or vendor-supported environment.
**Skills & Competencies**
- Mastery of CMS CTM guidelines, escalation protocols, and compliance frameworks.
- Sharp analytical and root-cause skills; comfortable with Excel, SQL/BI, or similar toolsets for complaint trending.
- Persuasive communicator and consensus-builder across health-plan stakeholders and external partners.
- Demonstrated ability to translate regulatory change into road-mapped system and workflow upgrades.
To all current Molina employees: If you are interested in applying for this position, please apply through the intranet job listing.
Molina Healthcare offers competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V.
Pay Range: $88,453 - $172,981 / ANNUAL
*Actual compensation may vary from posting based on geographic location, work experience, education and/or skill level.

**Job** ** ** **Summary**
Safeguard member trust and plan compliance by owning Molina's entire CMS Complaints Tracking Module (CTM) life cycle. As Director of CTM Oversight & Resolution you set the standards and controls that internal teams and delegated vendors must follow, and you keep complaint data synchronized across appeals & grievances, enrollment, claims, pharmacy, and quality functions.
You surface systemic issues, steer partners toward durable fixes, and convert disciplined CTM management into Stars gains, audit readiness, and measurable member-experience improvements. You'll begin as a senior individual contributor with the charter to build a focused CTM resolution team as demand grows.
**Knowledge,** ** ** **Skills** ** ** **&** ** ** **Abilities**
1. CTM Intake & Triage Expertise - Deep working knowledge of CMS CTM categories, escalation codes, and due-date logic - Proven history of building-or running-real-time dashboards that keep case aging within SLA - Demonstrated skill in root-cause triage that routes each complaint to the correct business owner on first touch.
2. Resolution Quality & Compliance Mastery - Track record coordinating cross-functional action plans with Enrollment, Claims, Pharmacy, Network, and Member Services - Hands-on experience maintaining evidence libraries and template responses for CMS audits and data-validation reviews - Ability to quantify financial, regulatory, and member-experience risk from complaint trends and to drive prioritized remediation.
3. Partner & Vendor Governance - Experience setting KPIs, SLAs, and governance cadences for delegated entities (TPAs, PBMs, contact centers) that handle CTM work - Demonstrated success leading joint roadmaps for process upgrades and new CMS requirements-e.g., CTM file-exchange or API integrations - Solid auditing background: can trace CTM data end-to-end and verify secure, accurate handling by all partners.
4. Continuous Improvement & Strategic Leadership - Proven deployment of pragmatic automation or analytics (AI-ready triage, auto-letter generation) that accelerated resolution without over-engineering - Documented ability to codify best practices and embed them across multiple lines of business - Comfortable building business cases and securing resources across IT, Compliance, Quality, and Operations to fund high-return enhancements.
**Core** ** ** **Duties**
1. Case Audits - Run scheduled and ad-hoc audits across internal and delegated platforms to confirm every CTM case is logged, categorized, and resolved within CMS timelines.
2. Workflow Integration - Embed CTM insights into downstream operations-Stars, appeals & grievances, enrollment, claims-so each team addresses systemic defects.
3. Capabilities Roadmap - Maintain a living roadmap of CTM enhancements; align funding and timelines with IT, Health Plans, and vendor partners.
4. Vendor Performance Validation - Verify that external partners handle CTM complaints per contract and CMS standards; trigger and track remediation when gaps surface.
5. Innovation & Enablement - Scout regulatory changes and proven technologies (e.g., CTM API integrations, automated acknowledgment letters); pilot and scale solutions that boost accuracy and member experience.
6. Other Responsibilities - Perform additional assignments as directed by departmental leadership.
**Qualifications**
**Education**
- Bachelor's degree - Health Administration, Business, Information Systems, or related field (advanced degree a plus).
**Experience**
- 7+ years managing Medicare CTM, appeals & grievances, or related compliance functions-hands-on with CMS CTM portal, SLA tracking, and program audits.
- Deep knowledge of Medicare regulations affecting complaints, grievances, and member communications.
- Exposure to downstream domains: Enrollment, Claims, Pharmacy/PDE, Network, Stars quality metrics.
- Proven record of closing process gaps and delivering durable improvements in a matrixed or vendor-supported environment.
**Skills & Competencies**
- Mastery of CMS CTM guidelines, escalation protocols, and compliance frameworks.
- Sharp analytical and root-cause skills; comfortable with Excel, SQL/BI, or similar toolsets for complaint trending.
- Persuasive communicator and consensus-builder across health-plan stakeholders and external partners.
- Demonstrated ability to translate regulatory change into road-mapped system and workflow upgrades.
To all current Molina employees: If you are interested in applying for this position, please apply through the intranet job listing.
Molina Healthcare offers competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V.
Pay Range: $88,453 - $172,981 / ANNUAL
*Actual compensation may vary from posting based on geographic location, work experience, education and/or skill level.

**Job** ** ** **Summary**
Safeguard member trust and plan compliance by owning Molina's entire CMS Complaints Tracking Module (CTM) life cycle. As Director of CTM Oversight & Resolution you set the standards and controls that internal teams and delegated vendors must follow, and you keep complaint data synchronized across appeals & grievances, enrollment, claims, pharmacy, and quality functions.
You surface systemic issues, steer partners toward durable fixes, and convert disciplined CTM management into Stars gains, audit readiness, and measurable member-experience improvements. You'll begin as a senior individual contributor with the charter to build a focused CTM resolution team as demand grows.
**Knowledge,** ** ** **Skills** ** ** **&** ** ** **Abilities**
1. CTM Intake & Triage Expertise - Deep working knowledge of CMS CTM categories, escalation codes, and due-date logic - Proven history of building-or running-real-time dashboards that keep case aging within SLA - Demonstrated skill in root-cause triage that routes each complaint to the correct business owner on first touch.
2. Resolution Quality & Compliance Mastery - Track record coordinating cross-functional action plans with Enrollment, Claims, Pharmacy, Network, and Member Services - Hands-on experience maintaining evidence libraries and template responses for CMS audits and data-validation reviews - Ability to quantify financial, regulatory, and member-experience risk from complaint trends and to drive prioritized remediation.
3. Partner & Vendor Governance - Experience setting KPIs, SLAs, and governance cadences for delegated entities (TPAs, PBMs, contact centers) that handle CTM work - Demonstrated success leading joint roadmaps for process upgrades and new CMS requirements-e.g., CTM file-exchange or API integrations - Solid auditing background: can trace CTM data end-to-end and verify secure, accurate handling by all partners.
4. Continuous Improvement & Strategic Leadership - Proven deployment of pragmatic automation or analytics (AI-ready triage, auto-letter generation) that accelerated resolution without over-engineering - Documented ability to codify best practices and embed them across multiple lines of business - Comfortable building business cases and securing resources across IT, Compliance, Quality, and Operations to fund high-return enhancements.
**Core** ** ** **Duties**
1. Case Audits - Run scheduled and ad-hoc audits across internal and delegated platforms to confirm every CTM case is logged, categorized, and resolved within CMS timelines.
2. Workflow Integration - Embed CTM insights into downstream operations-Stars, appeals & grievances, enrollment, claims-so each team addresses systemic defects.
3. Capabilities Roadmap - Maintain a living roadmap of CTM enhancements; align funding and timelines with IT, Health Plans, and vendor partners.
4. Vendor Performance Validation - Verify that external partners handle CTM complaints per contract and CMS standards; trigger and track remediation when gaps surface.
5. Innovation & Enablement - Scout regulatory changes and proven technologies (e.g., CTM API integrations, automated acknowledgment letters); pilot and scale solutions that boost accuracy and member experience.
6. Other Responsibilities - Perform additional assignments as directed by departmental leadership.
**Qualifications**
**Education**
- Bachelor's degree - Health Administration, Business, Information Systems, or related field (advanced degree a plus).
**Experience**
- 7+ years managing Medicare CTM, appeals & grievances, or related compliance functions-hands-on with CMS CTM portal, SLA tracking, and program audits.
- Deep knowledge of Medicare regulations affecting complaints, grievances, and member communications.
- Exposure to downstream domains: Enrollment, Claims, Pharmacy/PDE, Network, Stars quality metrics.
- Proven record of closing process gaps and delivering durable improvements in a matrixed or vendor-supported environment.
**Skills & Competencies**
- Mastery of CMS CTM guidelines, escalation protocols, and compliance frameworks.
- Sharp analytical and root-cause skills; comfortable with Excel, SQL/BI, or similar toolsets for complaint trending.
- Persuasive communicator and consensus-builder across health-plan stakeholders and external partners.
- Demonstrated ability to translate regulatory change into road-mapped system and workflow upgrades.
To all current Molina employees: If you are interested in applying for this position, please apply through the intranet job listing.
Molina Healthcare offers competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V.
Pay Range: $88,453 - $172,981 / ANNUAL
*Actual compensation may vary from posting based on geographic location, work experience, education and/or skill level.

**Job** ** ** **Summary**
Safeguard member trust and plan compliance by owning Molina's entire CMS Complaints Tracking Module (CTM) life cycle. As Director of CTM Oversight & Resolution you set the standards and controls that internal teams and delegated vendors must follow, and you keep complaint data synchronized across appeals & grievances, enrollment, claims, pharmacy, and quality functions.
You surface systemic issues, steer partners toward durable fixes, and convert disciplined CTM management into Stars gains, audit readiness, and measurable member-experience improvements. You'll begin as a senior individual contributor with the charter to build a focused CTM resolution team as demand grows.
**Knowledge,** ** ** **Skills** ** ** **&** ** ** **Abilities**
1. CTM Intake & Triage Expertise - Deep working knowledge of CMS CTM categories, escalation codes, and due-date logic - Proven history of building-or running-real-time dashboards that keep case aging within SLA - Demonstrated skill in root-cause triage that routes each complaint to the correct business owner on first touch.
2. Resolution Quality & Compliance Mastery - Track record coordinating cross-functional action plans with Enrollment, Claims, Pharmacy, Network, and Member Services - Hands-on experience maintaining evidence libraries and template responses for CMS audits and data-validation reviews - Ability to quantify financial, regulatory, and member-experience risk from complaint trends and to drive prioritized remediation.
3. Partner & Vendor Governance - Experience setting KPIs, SLAs, and governance cadences for delegated entities (TPAs, PBMs, contact centers) that handle CTM work - Demonstrated success leading joint roadmaps for process upgrades and new CMS requirements-e.g., CTM file-exchange or API integrations - Solid auditing background: can trace CTM data end-to-end and verify secure, accurate handling by all partners.
4. Continuous Improvement & Strategic Leadership - Proven deployment of pragmatic automation or analytics (AI-ready triage, auto-letter generation) that accelerated resolution without over-engineering - Documented ability to codify best practices and embed them across multiple lines of business - Comfortable building business cases and securing resources across IT, Compliance, Quality, and Operations to fund high-return enhancements.
**Core** ** ** **Duties**
1. Case Audits - Run scheduled and ad-hoc audits across internal and delegated platforms to confirm every CTM case is logged, categorized, and resolved within CMS timelines.
2. Workflow Integration - Embed CTM insights into downstream operations-Stars, appeals & grievances, enrollment, claims-so each team addresses systemic defects.
3. Capabilities Roadmap - Maintain a living roadmap of CTM enhancements; align funding and timelines with IT, Health Plans, and vendor partners.
4. Vendor Performance Validation - Verify that external partners handle CTM complaints per contract and CMS standards; trigger and track remediation when gaps surface.
5. Innovation & Enablement - Scout regulatory changes and proven technologies (e.g., CTM API integrations, automated acknowledgment letters); pilot and scale solutions that boost accuracy and member experience.
6. Other Responsibilities - Perform additional assignments as directed by departmental leadership.
**Qualifications**
**Education**
- Bachelor's degree - Health Administration, Business, Information Systems, or related field (advanced degree a plus).
**Experience**
- 7+ years managing Medicare CTM, appeals & grievances, or related compliance functions-hands-on with CMS CTM portal, SLA tracking, and program audits.
- Deep knowledge of Medicare regulations affecting complaints, grievances, and member communications.
- Exposure to downstream domains: Enrollment, Claims, Pharmacy/PDE, Network, Stars quality metrics.
- Proven record of closing process gaps and delivering durable improvements in a matrixed or vendor-supported environment.
**Skills & Competencies**
- Mastery of CMS CTM guidelines, escalation protocols, and compliance frameworks.
- Sharp analytical and root-cause skills; comfortable with Excel, SQL/BI, or similar toolsets for complaint trending.
- Persuasive communicator and consensus-builder across health-plan stakeholders and external partners.
- Demonstrated ability to translate regulatory change into road-mapped system and workflow upgrades.
To all current Molina employees: If you are interested in applying for this position, please apply through the intranet job listing.
Molina Healthcare offers competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V.
Pay Range: $88,453 - $172,981 / ANNUAL
*Actual compensation may vary from posting based on geographic location, work experience, education and/or skill level.