804 Dispatch Coordinator jobs in the United States

**Become a part of our caring community and help us put health first**
The Dispatch Coordinator is an entry level position. Key tasks include managing and interpreting data from the Electronic Medical Records (EMR) system, which encompasses patient history, equipment needs, and insurance details. This role acts as an essential link between intake processing and fulfillment teams, ensuring accurate coding and understanding of equipment specifications prior to dispatch. A deep knowledge of the types of medical equipment and their setup requirements is crucial for effective order entry and route planning. This role requires a blend of technological proficiency and logistical planning to efficiently handle equipment delivery orders. Works within defined parameters under direction to identify work expectations and quality standards.
The Dispatch Coordinator handles high-volume medical orders ranging from urgent hospital discharges to routine equipment pickups. Primary responsibilities include analyzing work orders, understanding the specific requirements and urgency of each, and then prioritizing and organizing them into efficient geographical routes. Develop and manage daily routes per territory, considering factors such as order complexity, cycle times, and delivery setups. This role involves coordinating various types of deliveries, pickups, and exchanges in diverse settings, both in urban and rural locations. This role adheres to standard policies and practices but offers some room for interpretation, deviation, and independent discretion.
**Use your skills to make an impact**
**Scheduled Weekly Hours**
40
**Pay Range**
The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.
$39,000 - $49,400 per year
**Description of Benefits**
Humana, Inc. and its affiliated subsidiaries (collectively, "Humana") offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.
**About Us**
About OneHome: OneHome coordinates a full range of post-acute care ranging from home health, infusion therapy and durable medical equipment services at patients' homes. OneHome's patient focused model creates one integrated point of accountability that coordinates with physicians, hospitals and health plans serving more than one million health plan members nationwide. OneHome was acquired by Humana in 2021 to advance value-based care. Our culture is inclusive, diverse, and above all, caring. It is important to us that our employees are engaged, supported and fairly treated. We offer a comprehensive benefits package to ensure the health and financial well-being of you and your family.
About Humana: Humana Inc. (NYSE: HUM) is committed to putting health first - for our teammates, our customers, and our company. Through our Humana insurance services, and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health - delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare, Medicaid, families, individuals, military service personnel, and communities at large.
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**Equal Opportunity Employer**
It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.
Humana complies with all applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity or religion. We also provide free language interpreter services. See our

**Now hiring Dispatch Coordinator**
**Job Description**
Join our team as a Receiver, where you will collaborate with warehouse personnel to create lists for pulling loads, track all incoming and outgoing truck loads, manage pallet inventory, and create Bills of Lading (BOLs). You will also communicate effectively with drivers and customers to ensure a smooth workflow.
**_For quicker response send resume to ( )_**
**Responsibilities**
+ Partner with warehouse personnel to create lists for loads.
+ Track all incoming and outgoing truck loads.
+ Manage and track pallet inventory.
+ Create Bills of Lading (BOLs) accurately.
+ Communicate effectively with drivers and customers.
**Why Work Here**
Our company provides ample opportunities for professional growth within a supportive environment. We offer comprehensive benefits including 401K, medical, dental, and vision plans, ensuring a well-rounded and secure career path.
**Pay and Benefits**
The pay range for this position is $18.00 - $20.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
**Workplace Type**
This is a fully onsite position in Tampa,FL.
**Application Deadline**
This position is anticipated to close on Aug 18, 2025.
**About Aerotek:**
We know that finding work is hard, and finding meaningful work is harder. Aerotek connects 180,000+ light industrial and skilled trades workers with 14,000+ employers each year, helping our workers navigate an evolving labor market and find jobs that meets their goals, skills and interests. Since 1983, we have provided a variety of career opportunities across North American industry - from short-term assignments at Fortune 500 companies where you can build your skills, to long-term opportunities where you can play a vital role solving for companies' construction, manufacturing and maintenance challenges. Our 1,500+ experienced recruiters across 250+ offices work relentlessly to put our workforce in a position to thrive. Let us rise to meet your challenges and put our people-are everything spirit to the test as your career continues to grow.
Aerotek offers weekly pay, employee benefits including medical, dental & vision, life insurance, health advocacy and employee assistance programs, a 401(k) plan, and employee discounts.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Job Description

Job Description

Description:

LUV Car Wash was founded in Sept of 2021, and we have rapidly grown to over 70 locations in 6 states, including CA, NV, FL, GA, PA, and NJ. We are looking to add a Dispatch Coordinator to our growing team to help us continue our mission to become the best car wash in the industry.

Benefits :

401K match

Health Benefits/HSA

Vision

Dental

Life insurance

Vacation

Sick Time

Employee Discount program

EAP

General Summary of Duties : Dispatchers interact with our maintenance technicians and facilities teams to keep up-to-date information on routes and schedules. Responsible for directly monitoring, coordinating, and overseeing the daily scheduled operations and placed work orders. Our dispatch specialist will also assist in inventory management, logistics, and provide outstanding internal customer service to our teams.

Reports to : VP of Field Operations

FLSA Status : NON-EXEMPT

Physical Demands :

• Prolonged periods of sitting at a desk and working on a computer
• Occasional prolonged periods of walking/standing.
• Must be able to lift 15 pounds at times.
• Occasional ability to travel on short notice.

Essential Functions :

• Work in a fast-paced environment, and adhere to schedules: start/stop, and breaks/lunches.
• Support workload surges and/or weather-related operations as needed to include working significant overtime during designated high-volume peaks.
• Provide support to field teams and partners by creating repair requests, monitoring repair execution, ensuring on-time preventive maintenance, and maintaining unit history (e.g., for washes, warranties, registrations)
• 1+ year call center experience, ideally in a logistics or claims environment.
• Proven strength in customer service, communication (including focused listening) and organizational skills.
• Demonstrated passion and ability to leverage strong problem-solving skills.
• Proficiency with computers, especially with Customer Relations Management (CRM) software, and strong typing skills.
• Software experience with Word, Excel, and Outlook and other Internet applications.
• Some experience using scheduling and/or reservation software.

Job holder must demonstrate current competencies applicable to the job position. Every employee is required to remain updated on company policies and affairs through appropriate sources, such as the internal employee website.

Requirements:

Education :

• HS Diploma / GED

Experience :

• 1+ year experience with MS Excel based tools; familiarity with Excel spreadsheets and ability to navigate and interpret data.

Requirements :

• Logistics, operations, transportation, preferred.

**About the Role**
Monitors customer service dispatch requests and dispatches technicians in a timely manner. Communicates with Service Managers, Technicians, and customers as needed. Serves as a back-up inbound call taker as needed.
**Your Impact**
- Provides outstanding service to customers calling the dispatch team for service.
- Responds to routine customer inquiries via live call or Email as needed.
- Provides follow through on any special customer needs in a timely manner.
- Responsible for handling escalated situations.
- Follows established work procedures on routine tasks, and makes recommendations regarding customer issues when applicable.
- Balances workloads to meet customer service level agreements. Contacts customers with updated estimated time of arrivals as needed.
- Coaches peers to improve response times and deliver exceptional customer experience.
- Provides optimization feedback (systems, process) to leadership as needed.
- Performs stress testing and user acceptance testings as needed to fully vet new systems enhancements.
**About You: The Skills & Expertise You Bring**
HS Diploma, GED, or equivalent experience required, plus 2 to 4 years of related experience.
- Associate's degree or equivalent required. Some college preferred.
- Related experience preferred.
- Strong verbal and written communication skills.
- Proficient in MS Office, strong attention to detail, organized and able to multitask.
- Ability to problem solve and handle escalations.
- May occasionally work a different shift due to business needs.
We are providing the anticipated rate for this role: $17.57 - $6.31 hourly.
**Company Overview**
About our Company -Canon U.S.A., Inc., is a leading provider of consumer, business-to-business, and industrial digital imaging solutions to the United States and to Latin America and the Caribbean markets. With approximately 28.5 billion in global revenue, its parent company, Canon Inc., as of 2024 has ranked in the top-10 for U.S. patents granted for 41 consecutive years†. Canon U.S.A. is dedicated to its _Kyosei_ philosophy of social and environmental responsibility. To learn more about Canon, visit us atand connect with us on LinkedIn at.
**Who We Are**
_Where Talent Fosters Innovation._
Do you want your next professional experience to be filled with purpose and opportunity, world-class team members, and impactful work? Driven by our mission of exceeding customer expectations with our technologies and enriching the lives of our local communities and staff, we are a phenomenal team working collaboratively toward common goals. Our employees have a strong work ethic, creativity, and a cooperative spirit. We believe in integrity, respect, empowerment, and making a difference in the communities we serve. There is a strong sense of pride in what we do individually and together as a team. Join us and discover what it means to work for a global digital imaging leader with an unparalleled reputation for quality and innovation.
**What We Offer**
You'll be joining a leader in digital imaging and innovation with an immense opportunity to make an impact and create your own rewarding career. We demonstrate commitment to our employees by offering a full range of rewards, including competitive compensation and benefits.
**And Even More Perks!**
-Employee referral bonus
-Employee discounts
-"Dress for Your Day" attire program (casual is welcome, based on your job function)
-Volunteer opportunities to give back to our local community
-Swag! A Canon welcome kit and official merch you can't get anywhere else
†Based on weekly patent counts issued by United States Patent and Trademark Office.
All referenced product names, and other marks, are trademarks of their respective owners.
Canon U.S.A., Inc. offers a competitive compensation package including medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more. A more comprehensive list of what we have to offer is available at
We comply with all applicable federal, state and local laws, regulations, orders and mandates, including those we may be required to follow as a federal government contractor/subcontractor.
You must be legally authorized to work in the United States. The Company will not pursue or support visa sponsorship. All applicants must reside in the United States at the time of hire.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
If you are not reviewing this job posting on our Careers' site ( , we cannot guarantee the validity of this posting. For a list of our current postings, please visit us at ( .
#CUSA
**Workstyle Description**
Hybrid - This position is full time and offers a hybrid work schedule requiring you to be in the office three days a week and an option to work from home the remainder of the week (unless a specific business need arises requiring in office attendance on other days). Note that work schedules and office reporting requirements may change from time to time based on business needs.
**Posting Tags**
#LI-RH1 #PM19 #LI-Hybrid
**Location** _US-IL-Itasca | US-NJ-Burlington_
**Company** _Canon U.S.A., Inc._
**Requisition ID** _33395_ **Category** _Customer Service/Support_ **Position Type** _Full-Time_ **Workstyle** _Hybrid_
Canon is proud to be an equal opportunity/affirmative action employer. Minority/Female/Individuals with Disabilities/Veteran. We value the diversity of our workforce and knowledge of our people. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identification, national origin, disability, genetic information or protected veteran status, or any other characteristic protected by law. Click on the following links to learn more "EEO is the Law" poster, "EEO is the Law" poster supplement, NLRA "Employee Rights" poster and Canon's Pay Transparency Statement.
Canon is committed to providing reasonable accommodations to qualified individuals with disabilities. If you require a reasonable accommodation in order to complete an employment application, or during the application process, please e-mail us at

**Req ID:** 37043
**Summary**
**Maintenance Dispatch Coordinator**
**Lorton, VA**
Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where professional development is embedded in your employer's core culture? If so, Chenega Military, Intelligence & Operations Support (MIOS) could be the place for you! Join our team of professionals who support large-scale government operations by leveraging cutting-edge technology and take your career to the next level!
Chenega IT Enterprise Services (CITES) offers forward-thinking technology solutions to federal agencies and the DoD. Formed in 2016 to serve federal customers CONUS, CITES has grown quickly into a best practices leader for the modern federal enterprise.
The **Maintenance Dispatch Coordinator** receives, records, and distributes work orders to service crews upon customers' requests for service. The **Maintenance Dispatch Coordinator** will be required to work shifts that include nights, weekends, and holidays.
**Responsibilities**
+ Receive, record, and distribute work orders to service crews upon customers' requests
+ Repair and services on government mobile and stationary equipment
+ Records information, like:
+ Name
+ Address
+ Article to be repaired
+ Service to be rendered
+ Prepare work order and detailed notes
+ Distribute orders to the service crew
+ Schedule service calls and dispatch service crews. All information is recorded in a government program entitled Maximo.
+ Call or write the customer to ensure satisfactory performance of service
+ Keep a record of service calls and work orders
+ Dispatch orders and relay messages and special instructions to mobile crews and other departments using radio or cellular telephone equipment
+ Other duties as assigned
**Qualifications**
+ High school diploma or GED equivalent
+ Associate degree preferred
+ 2+ years' experience in a general help desk or customer service role, preferably in a maintenance environment
+ Experience with HTEE is preferred
+ Must have a valid driver's license
+ Must be a US Citizen
+ Must pass a CBP Background Investigation
**Knowledge, Skills, and Abilities:**
+ Strong organizational skills
+ Ability to prioritize and multitask
+ Proficient in Microsoft Office Suite, i.e., Word, Excel, and PowerPoint
+ Ability to work shift work that includes nights, weekends, and holidays
+ Strong oral and written communication skills
**How you'll grow**
At Chenega MIOS, our professional development plan focuses on helping our team members at every level of their careers to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there's always room to learn.
We offer opportunities to help sharpen skills in addition to hands-on experience in the global, fast-changing business world. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their careers.
**Benefits**
At Chenega MIOS, we know that great people make a great organization. We value our team members and offer them a broad range of benefits.
Learn more about what working at Chenega MIOS can mean for you.
**Chenega MIOS's culture**
Our positive and supportive culture encourages our team members to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them be healthy, centered, confident, and aware. We offer well-being programs and continuously look for new ways to maintain a culture where we excel and lead healthy, happy lives.
**Corporate citizenship**
Chenega MIOS is led by a purpose to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our team members, and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities.
Learn more about Chenega's impact on the world.
Chenega MIOS News- from your Talent Acquisition Team**
We want job seekers exploring opportunities at Chenega MIOS to feel prepared and confident. To help you with your research, we suggest you review the following links:
Chenega MIOS web site - - - - IT Enterprise Services, LLC
Chenega Corporation and family of companies is an EOE.
Equal Opportunity Employer/Veterans/Disabled
Native preference under PL 93-638.
We participate in the E-Verify Employment Verification Program

**Req ID:** 36641
**Summary**
**Maintenance Dispatch Coordinator**
**Lorton, VA**
Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where professional development is embedded in your employer's core culture? If so, Chenega Military, Intelligence & Operations Support (MIOS) could be the place for you! Join our team of professionals who support large-scale government operations by leveraging cutting-edge technology and take your career to the next level!
Chenega IT Enterprise Services (CITES) offers forward-thinking technology solutions to federal agencies and the DoD. Formed in 2016 to serve federal customers CONUS, CITES has grown quickly into a best practices leader for the modern federal enterprise.
The **Maintenance Dispatch Coordinator** receives, records, and distributes work orders to service crews upon customers' requests for service. The **Maintenance Dispatch Coordinator** will be required to work shifts that include nights, weekends, and holidays.
**Responsibilities**
+ Receive, record, and distribute work orders to service crews upon customers' requests
+ Repair and services on government mobile and stationary equipment
+ Records information, like:
+ Name
+ Address
+ Article to be repaired
+ Service to be rendered
+ Prepare work order and detailed notes
+ Distribute orders to the service crew
+ Schedule service calls and dispatch service crews. All information is recorded in a government program entitled Maximo.
+ Call or write the customer to ensure satisfactory performance of the service
+ Keep a record of service calls and work orders
+ Dispatch orders and relay messages and special instructions to mobile crews and other departments using radio or cellular telephone equipment
+ Other duties as assigned
**Qualifications**
+ High school diploma or GED equivalent
+ Associate degree preferred
+ 2+ years' experience in a general help desk or customer service role, preferably in a maintenance environment
+ Experience with HTEE is preferred
+ Must have a valid driver's license
+ Must be a US Citizen
+ Must obtain a Public Trust/BI
**Knowledge, Skills, and Abilities:**
+ Strong organizational skills
+ Ability to prioritize and multitask
+ Proficient in Microsoft Office Suite, i.e., Word, Excel, and PowerPoint
+ Ability to work shift work that includes nights, weekends, and holidays
+ Strong oral and written communication skills
**How you'll grow**
At Chenega MIOS, our professional development plan focuses on helping our team members at every level of their careers to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there's always room to learn.
We offer opportunities to help sharpen skills in addition to hands-on experience in the global, fast-changing business world. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their careers.
**Benefits**
At Chenega MIOS, we know that great people make a great organization. We value our team members and offer them a broad range of benefits.
Learn more about what working at Chenega MIOS can mean for you.
**Chenega MIOS's culture**
Our positive and supportive culture encourages our team members to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them be healthy, centered, confident, and aware. We offer well-being programs and continuously look for new ways to maintain a culture where we excel and lead healthy, happy lives.
**Corporate citizenship**
Chenega MIOS is led by a purpose to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our team members, and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities.
Learn more about Chenega's impact on the world.
Chenega MIOS News- from your Talent Acquisition Team**
We want job seekers exploring opportunities at Chenega MIOS to feel prepared and confident. To help you with your research, we suggest you review the following links:
Chenega MIOS web site - - - - IT Enterprise Services, LLC
Chenega Corporation and family of companies is an EOE.
Equal Opportunity Employer/Veterans/Disabled
Native preference under PL 93-638.
We participate in the E-Verify Employment Verification Program

**Req ID:** 36640
**Summary**
**Maintenance Dispatch Coordinator**
**Lorton, VA**
Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where professional development is embedded in your employer's core culture? If so, Chenega Military, Intelligence & Operations Support (MIOS) could be the place for you! Join our team of professionals who support large-scale government operations by leveraging cutting-edge technology and take your career to the next level!
Chenega IT Enterprise Services (CITES) offers forward-thinking technology solutions to federal agencies and the DoD. Formed in 2016 to serve federal customers CONUS, CITES has grown quickly into a best practices leader for the modern federal enterprise.
The **Maintenance Dispatch Coordinator** receives, records, and distributes work orders to service crews upon customers' requests for service. The **Maintenance Dispatch Coordinator** will be required to work shifts that include nights, weekends, and holidays.
**Responsibilities**
+ Receive, record, and distribute work orders to service crews upon customers' requests
+ Repair and services on government mobile and stationary equipment
+ Records information, like:
+ Name
+ Address
+ Article to be repaired
+ Service to be rendered
+ Prepare work order and detailed notes
+ Distribute orders to the service crew
+ Schedule service calls and dispatch service crews. All information is recorded in a government program entitled Maximo.
+ Call or write the customer to ensure satisfactory performance of the service
+ Keep a record of service calls and work orders
+ Dispatch orders and relay messages and special instructions to mobile crews and other departments using radio or cellular telephone equipment
+ Other duties as assigned
**Qualifications**
+ High school diploma or GED equivalent
+ Associate degree preferred
+ 2+ years' experience in a general help desk or customer service role, preferably in a maintenance environment
+ Experience with HTEE is preferred
+ Must have a valid driver's license
+ Must be a US Citizen
+ Must obtain a Public Trust/BI
**Knowledge, Skills, and Abilities:**
+ Strong organizational skills
+ Ability to prioritize and multitask
+ Proficient in Microsoft Office Suite, i.e., Word, Excel, and PowerPoint
+ Ability to work shift work that includes nights, weekends, and holidays
+ Strong oral and written communication skills
**How you'll grow**
At Chenega MIOS, our professional development plan focuses on helping our team members at every level of their careers to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there's always room to learn.
We offer opportunities to help sharpen skills in addition to hands-on experience in the global, fast-changing business world. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their careers.
**Benefits**
At Chenega MIOS, we know that great people make a great organization. We value our team members and offer them a broad range of benefits.
Learn more about what working at Chenega MIOS can mean for you.
**Chenega MIOS's culture**
Our positive and supportive culture encourages our team members to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them be healthy, centered, confident, and aware. We offer well-being programs and continuously look for new ways to maintain a culture where we excel and lead healthy, happy lives.
**Corporate citizenship**
Chenega MIOS is led by a purpose to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our team members, and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities.
Learn more about Chenega's impact on the world.
Chenega MIOS News- from your Talent Acquisition Team**
We want job seekers exploring opportunities at Chenega MIOS to feel prepared and confident. To help you with your research, we suggest you review the following links:
Chenega MIOS web site - - - - IT Enterprise Services, LLC
Chenega Corporation and family of companies is an EOE.
Equal Opportunity Employer/Veterans/Disabled
Native preference under PL 93-638.
We participate in the E-Verify Employment Verification Program

Job Description

Job Description

We are seeking a highly organized and customer-focused Service Dispatcher to coordinate and schedule field service operations. The Service Dispatcher acts as the central point of contact between customers, technicians, and internal departments to ensure timely and efficient service delivery. This role requires strong communication skills, attention to detail, and the ability to work in a fast-paced environment.
 

SPECIFIC FUNCTIONS:

· Assign and schedule field service technicians based on availability, skillset, job priority, and location.

· Track ongoing jobs and technician locations to ensure services are completed efficiently and on time.

· Provide customers with appointment updates, ETA confirmations, and follow-up communications as needed.

· Resolve scheduling conflicts, emergencies, or delays by adjusting dispatch plans and communicating effectively with all parties.

· Coordinate with customer service, operations, and parts departments to ensure job readiness and completion.

· Work with service managers for manpower coverage issues.

· Monitor schedules and coordinates with customers and technicians.

· Keeps the Customer Experience Representatives updated with technician availability.

· Responds to inquiries promptly and accurately, demonstrating strong knowledge and quick decision-making skills.

· Respond to technician questions in a timely manner.

· Tracking technicians’ time at calls, geographical locations, and efficiency.

· In depth knowledge of the duties and skill levels of the technicians.

· All other duties as assigned.
 

COMPETENCIES:

· Advanced Customer Service skills.

· Excellent Communication Proficiency.

· Organizational Skills.

· Problem solving skills

· Decision making adept

· Teamwork Capacity.

· Ability to multi-task

· Geographical knowledge of service area.

· Flexibility.

· Time Management.

· Attention to detail and meeting deadlines.

· Good spelling and grammar with written and oral communication skills.

· Excellent attendance.
 

WORK ENVIRONMENT:

This job operates in a positive and professional office environment. This role routinely uses standard office equipment with moderate noise. Working in a cubicle environment with others speaking with customers on the phone.

ESSENTIAL FUNCTIONS:

Physical ability to sit for long periods of time, walk, stand, squat, twist, climb stairs, talk, hear, use hands and fingers to operate a computer/telephone/keyboard, and be able to lift 25 lb. file boxes. Vision ability required by this job includes close vision due to computer work. Mental alertness, stamina and ability to focus on, retain and communicate numerous, detailed inputs, process high volumes of written work, data capture and reporting, factual analysis, summary presentation and making numerous on-the-fly critical judgements in a fast-paced environment with deadlines. The employee must be sober and alert and may not be on the job and be mentally or physically impaired, due to drug or alcohol used of any kind.

OTHER MATTERS:

· This position has no supervisory responsibilities.

· This is a full-time position. Days and hours of work are Monday through Friday 7am to 5pm with potential Saturday & Sunday work.

· No travel is expected for this position.

· Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibility and activities may change at any time with or without notice.

REQUIRED EDUCATION/EXPERIENCE:

· High school diploma of GED.

· Geographical knowledge of our many service locations or excellent map reading.

· Customer service and computer experience.

· Knowledge of HVAC, Plumbing and Electric Industry a plus.

· Service Titan knowledge

· Prior Experience in Dispatching

Powered by JazzHR

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Our client, a key player in regional distribution and logistics, is seeking a highly organized and detail-oriented Logistics and Dispatch Coordinator. This essential role is based in Indianapolis, Indiana, US , a city renowned for its logistical infrastructure. You will be responsible for coordinating the efficient movement of goods, managing driver schedules, optimizing routes, and ensuring timely deliveries. This position requires strong communication skills, the ability to multitask in a fast-paced environment, and a commitment to maintaining high standards of service.

Key Responsibilities:

• Coordinate daily dispatch operations, ensuring efficient scheduling and assignment of drivers and vehicles.
• Monitor and track shipments in real-time, providing updates to customers and internal stakeholders.
• Optimize delivery routes using specialized software to enhance efficiency, reduce transit times, and minimize fuel consumption.
• Communicate effectively with drivers to provide clear instructions, address concerns, and ensure adherence to schedules and safety protocols.
• Manage incoming and outgoing transportation documentation, ensuring accuracy and completeness.
• Handle customer inquiries and resolve any issues or complaints related to deliveries promptly and professionally.
• Maintain accurate records of driver hours, vehicle maintenance, and delivery performance.
• Collaborate with warehouse and inventory teams to ensure smooth transitions and timely loading/unloading of goods.
• Ensure compliance with all transportation regulations, safety standards, and company policies.
• Assist in the management of carrier relationships and negotiate rates where applicable.
• Identify opportunities for process improvement within the dispatch and logistics functions.
• Prepare reports on key performance indicators (KPIs) such as on-time delivery rates, vehicle utilization, and driver performance.

Qualifications:

• High School Diploma or equivalent; Associate's or Bachelor's degree in Logistics, Supply Chain Management, or a related field is a plus.
• 1-3 years of experience in dispatch, logistics, transportation, or a related field.
• Familiarity with dispatch software and routing systems.
• Excellent organizational and time management skills.
• Strong communication and interpersonal abilities, with the capacity to interact effectively with drivers, customers, and internal teams.
• Ability to multitask and prioritize effectively in a high-pressure environment.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• A proactive approach to problem-solving and a keen attention to detail.
• Knowledge of DOT regulations is beneficial.

This is an excellent opportunity to contribute to the seamless operations of a dynamic logistics company in Indianapolis, Indiana, US .