489 Dispatch Supervisor jobs in the United States

Transdev in New Carrollton, MD is hiring a Dispatch Supervisor. Our Dispatch Supervisor ensures the Dispatch team fills all the routes and provides Operators with timely instructions and responses. We are seeking customer service-oriented professionals who are dedicated to safety.
Transdev is proud to offer:
Competitive pay with union-negotiated wages, union membership through OPEIU (Office and Professional Employees International Union Local No. 2).
CBA Position:
Position Subject to Collective Bargaining Agreement:
+ Starting pay $24.04 (Union Collective Bargaining Agreement Pay Rate) with potential for annual increases.
Benefits include:
+ Vacation: 5 days per year with progression to 15 days per year
+ Comprehensive benefits package including: paid Sick Leave: 40 hours yearly full-time employees; medical, dental & vision after 90 calendar days of employment for full-time employees, life insurance, 401k retirement benefits, and company holidays.
Key Responsibilities:
+ Assist the Dispatch Manager in administrative tasks, ensuring that attendance and performance goals are met, and scheduling requirements are efficiently managed
+ Monitor the performance of dispatchers, working closely with the Dispatchers to identify and address any performance issues, ensuring compliance with policies and procedures
+ Respond to customer questions and concerns about no shows, cancellations, and missed trips.
+ Manage vehicle operator emergency situations & escalated calls.
+ Provide backup support to dispatching duties as needed without compromising primary administrative responsibilities
+ Assist in managing dispatcher schedules, ensuring adequate staffing levels and schedule adherence while maintaining commitment to high-quality service
+ Manage department reports and other communication tools.
+ Support the Dispatch Manager in training new employees.
+ Other duties as required.
Qualifications:
+ High school diploma or GED equivalent
+ Minimum of 2-3 of experience in dispatch, with a preference for experience in an administrative or supervisory role
+ Strong administrative, organizational, conflict resolution and communication skills
+ Must be able to work shifts or flexible work schedules as needed.
+ Knowledge of the RIDE service area, traffic patterns, and paratransit operations is a plus
+ Subject to a DOT drug testing and physical if applicable. DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including cannabis, for any reason
Physical Requirements:
The essential functions of this position require the ability to:
+ Work is accomplished indoors in air conditioned or well-ventilated facilities
+ Sit, type, and look at a computer for extended periods (up to 6-9 hours per day)
+ Work is accomplished in an office or in a cubicle space equipped with a telephone and computer
+ Push and pull objects up to 50 pounds, occasionally throughout the workday; lift material weighing up to 50 lbs. with or without assistance; occasionally bend, kneel, or crouch to files or equipment stored at ground level
+ Withstand heavy traffic areas while performing the duties of the job; tolerate exposure to considerable amounts of dust, vehicle fumes and noise.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Transdev complies with federal and state disability laws and makes reasonable accommodations for applicants and candidates with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, please contact
Drug-free workplace:
Transdev maintains a drug-free workplace. Applicants must:
+ Be eligible to work in the United States without requiring sponsorship now or in the future (if based in the U.S.).
+ Successfully pass a pre-employment drug screen.
About Transdev: Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.
Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev - the mobility company - empowers the freedom to move everyday thanks to safe, reliable, and innovative solutions that serve the common good. Find out more at or watch an overview video at above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.
California applicants: Please Click Here for CA Employee Privacy Policy
Job Category: Operations Support
Job Type: Full Time
Req ID: 4803
Pay Group: QQP
Cost Center: 454
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.
Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.
Drug-free workplace
If based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; be able to pass a drug screen and background check.
California applicants: Please Click Here for CA Employee Privacy Policy.
About Transdev
Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.
Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev - the mobility company - empowers the freedom to move every day thank to safe, reliable, and innovative solutions that serve the common good. Find out more at or watch an overview video.

Road/Dispatcher Supervisor
Transdev in Phoenix, AZ is hiring a Road/Dispatcher Supervisor. We are seeking customer service-oriented professionals who are dedicated to safety.
Transdev is proud to offer:
Position Subject to Collective Bargaining Agreement:
Starting pay $21.22. with progression to $33.18 over 5 years.
Benefits include:
* Vacation: up to 14 days per year
* Paid Sick Leave: 8 hrs. monthly full-time employees/ 5 hrs. monthly part- time employees; medical, dental & vision after 90 calendar days of employment for full-time employees, life insurance, 401k retirement benefits, and company holidays.
Benefits may vary depending on location policy. The above represents the standard Corporate Policy.
Key Responsibilities:
* Assign and communicate job requirements and responsibilities to Operators and Road Supervisors
* Day-to-day scheduling, counseling and evaluation reports
* Conduct on-the-scene accident investigations; assist drivers in preparing accident reports and safety violation documents.
* Host driver training and safety courses
* Assist Safety Manager with DOT compliance regarding drug testing and recordkeeping.
* Other duties as required.
Qualifications:
* High school diploma or GED equivalent
* Minimum of 2-3 years of transit supervisory experience preferred.
* Strong verbal and written communication skills & interpersonal skills
* Working knowledge of Word, Excel and PowerPoint.
* Must be able to work shifts or flexible work schedules as needed.
* Subject to a DOT drug testing and physical if applicable. DOT Regulation 49 CFR Part 40 does not
authorize the use of Schedule I drugs, including cannabis, for any reason.
Physical Requirements:
The essential functions of this position require the ability to:
* Work outside in varying temperature, weather, and humidity conditions-100% of the job is performed outside, work alone and in remote locations.
* Sit for extended periods (up to 6-8 hours per day); frequently walk for long distances and on possible sloped ground or slippery and uneven surfaces
* Push and pull objects up to 50 pounds, occasionally throughout the workday; lift material weighing up to 50 lbs. with or without assistance; occasionally bend, kneel, or crouch to files or equipment stored at ground level
* Withstand heavy traffic areas while performing the duties of the job; tolerate exposure to considerable amounts of dust, vehicle fumes and noise.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Transdev complies with federal and state disability laws and makes reasonable accommodations for applicants and candidates with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, please contact
Drug-free workplace:
Transdev maintains a drug-free workplace. Applicants must:
* Be eligible to work in the United States without requiring sponsorship now or in the future (if based in the U.S.).
* Successfully pass a pre-employment drug screen.
About Transdev: Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles. Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev - the mobility company - empowers the freedom to move everyday thanks to safe, reliable, and innovative solutions that serve the common good. Find out more at or watch an overview video at above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.
Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status.
California applicants: Please Click Here for CA Employee Privacy Policy
Job Category: Operations Management & Supervisory
Job Type: Full Time
Req ID: 4509
Pay Group: UC8
Cost Center: 55506
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.
Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.
Drug-free workplace
If based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; be able to pass a drug screen and background check.
California applicants: Please Click Here for CA Employee Privacy Policy.
About Transdev
Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.
Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev - the mobility company - empowers the freedom to move every day thank to safe, reliable, and innovative solutions that serve the common good. Find out more at or watch an overview video.

Transdev in Washington, DC area is hiring a Dispatch Supervisor Assistant. This position assists the Dispatch Supervisor with administrative tasks and customer engagement to ensure that Transdev is meeting and exceeding our operational goals in dispatch and providing outstanding customer service.
Transdev is proud to offer:
Position Subject to Collective Bargaining Agreement:
+ $18 / hr (Union Collective Bargaining Agreement)
Benefits include:
+ Vacation, sick leave, medical, dental, vision, life insurance, 401k retirement, company holiday. Available after 90 calendar days of employment for full-time employees.
Benefits may vary depending on location policy.
Key Responsibilities:
+ Staff Development: Support the dispatch supervisors by fostering a positive working environment. Ensure that best practices in customer service and leadership are upheld.
+ Communication and Conflict Resolution: Maintain regular communication with the Dispatchers and Dispatch Supervisors to ensure customer issues and requests are addressed promptly and acceptably
+ Scheduling Assistance: Assist Dispatchers and Dispatch Supervisors in monitoring and addressing same day schedule adherence by working directly with customers via phone, chat and text to provide accurate ride information; identify and reschedule passengers who are a good fit for alternative transportation services. Ensure that passenger trips are correctly recorded and updated in Trapeze and communicated to the alternative vendors.
+ Backup Support: Provide backup support for dispatch duties as needed without compromising primary administrative responsibilities.
+ Issue Escalation and Reporting: Proactively identify and escalate issues outside normal operating parameters to Dispatch Supervisors, ensuring timely resolution and minimizing impact on service quality.
+ Cross-Departmental Support: Assist other departments as needed, demonstrating flexibility and a collaborative spirit to ensure overall organizational success.
+ Other duties as required.
Qualifications:
+ Experience in dispatch and/or reservations.
+ Strong administrative, organizational, conflict resolution, and communication skills.
+ Ability to work closely with, and support both the Dispatch Supervisors and the Dispatcher sin day-to-day operations.
+ Proficiency in Microsoft Office and familiarity with paratransit operations.
+ Ability to communicate clearly and concisely both verbally and written form
+ Ability to work effectively and harmoniously in pressure situations with fellow employees, supervisors, dispatchers, and bus operators to attain the best possible transit service for customers.
+ Knowledge of Trapeze preferred
+ Ability to operate standard office machines including but not limited to copy machine, printers, scanner, computer, telephones.
+ Subject to a DOT drug testing and physical if applicable. DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including cannabis, for any reason
Physical Requirements:
The essential functions of this position require the ability to:
+ Work is accomplished indoors in air conditioned or well-ventilated facilities
+ Sit, type, and look at a computer for extended periods (up to 6-9 hours per day)
+ Must be able to communicate effectively in person, by phone, and in written correspondence
+ Work is accomplished in an office or in a cubicle space equipped with a telephone and computer
+ Push and pull objects up to 50 pounds, occasionally throughout the workday; lift material weighing up to 50 lbs. with or without assistance; occasionally bend, kneel, or crouch to files or equipment stored at ground level
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Transdev complies with federal and state disability laws and makes reasonable accommodations for applicants and candidates with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, please contact
Drug-free workplace:
Transdev maintains a drug-free workplace. Applicants must:
+ Be eligible to work in the United States without requiring sponsorship now or in the future (if based in the U.S.).
+ Successfully pass a pre-employment drug screen.
About Transdev: Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.
Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev - the mobility company - empowers the freedom to move everyday thanks to safe, reliable, and innovative solutions that serve the common good. Find out more at or watch an overview video at above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.
Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.
California applicants: Please Click Here for CA Employee Privacy Policy
Job Category: Call Center / Dispatch / Reservationist / Scheduler
Job Type: Full Time
Req ID: 3823
Pay Group: QQP
Cost Center: 454
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.
Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.
Drug-free workplace
If based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; be able to pass a drug screen and background check.
California applicants: Please Click Here for CA Employee Privacy Policy.
About Transdev
Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.
Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev - the mobility company - empowers the freedom to move every day thank to safe, reliable, and innovative solutions that serve the common good. Find out more at or watch an overview video.

**Overview**
Specific Duties/Essential Job Functions: (Other duties may be assigned)
- Data entry of work orders; (If integration is not applicable)
o Ensure that every order called is entered into the computer system
o Ensure all calls are recorded on the daily log
- Answer phone calls from Special Services Department
- Assign wheelchair agents tablets, radios, and wheelchairs. (Station Specific)
- Assign wheelchair agent work orders.
- Maintain daily shift report for managers
- Achieve operational performance and functional service activities.
- Provide technical guidance, interpret policies and procedures, and assist front line employees in performing functional task.
- Ensure that shift schedules are complete (days off, vacations, etc.) a week in advance.
- Ensure all call-off are covered.
- Accommodate increase / decreased client staffing requests.
- Manage the No-Fault Attendance Policy.
- Manage daily schedules, including employee lunches and breaks.
- Maintain communication with Shift Managers to monitor and maintain optimum staffing levels.
- Effectively coach, counsel and discipline employees.
- Miscellaneous duties as assigned.
Supervisory Responsibilities:
- Front -Line wheelchair employees on designated account and shift.
Physical Demands: (The Physical Demands described here are representative of those that must be met by an employee to
successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)
- The individual may be required to sit, stand and/or walk for 2/3 or more of the work shift.
- Individual may be required to talk, hear and use hands to handle or feel, for the enire work shift.
- Individual may be required to lift up to 50 pounds occasionally.
Work Environment:
(The work environment characteristics described here are representative of those a team member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)
- The work environment has a moderate noise level.
Specific Job Knowledge, Skill, and Ability:
(To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements described are representative of the knowledge, skill and/or ability required. Reasonable accommodations can be made to enable individuals with disabilities to perform the essential functions.)
Language Skills:
- Ability to communicate effectively in the English language.
- Ability to read and interpret documents such as safety rules, operating and procedure manuals, and employee handbooks.
- Ability to write routine reports.
- Ability to effectively present information, and respond to questions from passengers, groups of managers, clients, customers and the general public.
Math Skills:
- Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals.
Computer Skills
- Ability to type and use computer software accordingly
Reasoning Ability:
- Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
-
Grooming Standards:
- Employee must comply with the Company's management grooming standards/dress for office environment and must wear his or her SIDA badge/Airport ID at all times.
o No tie shirt, jeans, sneakers shoes, tennis shoes etc.
-
Education: Must possess a high school diploma or GED
General Company Requirements:
- Employee must comply with the Company's uniform and grooming standards and must wear his or her SIDA badge/Airport ID at all times.
- Employee must comply with all guidelines and policies set forth in the ABM Aviation Employee Handbook. These policies include, but are not limited to, the Company's Zero Tolerance Discrimination and Harassment Policy, Retaliation Policy, Ethics Policy, and Security Policy. Employee must also comply with regulatory agency requirements, including, but not limited to, the ADA, ACAA, DOT, TSA, FAA, and Federal, State, and Local authorities.
Education: High School Diploma or GED preferred.
Experience: Previous customer service experience preferred.
Previous management experience preferred.
Overall:
Must be 18 years of age or older.
Must meet all requirements to receive required airport SIDA badge and Customs Seal (if applicable), including successful completion of a background check and ten-year work history.
This job description is subject to change at any time at the discretion of management. Must work schedule or assigned. Rotation of work location, assignment and shift is subject to change based on operational needs.
REQNUMBER: 125070
ABM is proud to be an Equal Opportunity Employer qualified applicants without regard race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran or any other protected factor under federal, state, or local law. ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call . We will provide you with assistance and make a determination on your request for reasonable accommodation on a case-by-case basis.

**Before you apply to a job, select your language preference from the options available at the top right of this page.**
Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow-people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.
**Job Description:**
**Job Summary**
This position assists the Package Dispatch Supervisor (PDS) with dispatch analysis and daily routine tasks that support the dispatch and preload teams. He/She is responsible for analyzing dispatch plans, identifying areas of opportunity, report publication and service audits.
**Responsibilities:**
+ Verifies system downloads.
+ Identifies various service failures and exceptions.
+ Prints and distributes multiple daily reports.
+ Makes necessary report updates and communicates changes to PDS.
+ Utilizes mapping tools.
+ Plots previous data and compares actual dispatch to planned dispatch.
+ Maintains a loop analysis to ensure periodic analysis of all loops.
+ Utilizes available reports and systems.
+ Completes monthly dispatch audit.
**Qualifications:**
+ Bachelor's Degree or International equivalent - Preferred
+ Dispatch Planning System (DPS) and UDC knowledge
+ Experience using Microsoft Office products or equivalent software
+ Customer-focused with strong planning and organization skills
+ Familiar with package flow technologies - Preferred
**Employee Type:**
Permanent
UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.
**Other Criteria:**
UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.
**Basic Qualifications:**
Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.

**Before you apply to a job, select your language preference from the options available at the top right of this page.**
Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow-people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.
**Job Description:**
This position supervises activities of package handlers to ensure that all assigned duties are accomplished safely and timely. He/She performs general office tasks such as paperwork, typing, and/or use of a computer, filing, calculating and use of telephone. This position performs other duties as requested.
**Employee Type:**
Permanent
UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.
**Other Criteria:**
UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.
**Basic Qualifications:**
Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.

Dispatch Supervisor
Transdev in Las Vegas, NV is hiring a BOC Dispatch Supervisor. Our Lead Dispatcher ensures the Dispatch team fills all the routes and provides Operators with timely instructions and responses. We are seeking customer service-oriented professionals who are dedicated to safety.
Transdev is proud to offer:
Non-CBA Position:
+ Competitive compensation package starting from $55,000 -$65,000 annually salary
Benefits include:
+ Vacation: minimum of two 2 weeks
+ Sick days: 5 days
+ Holidays: 10 days; 6 standard and 4 floating
+ Other standard benefits: 401(k) retirement plan, medical, dental and vision, life insurance, short-term disability, voluntary long-term disability.
Key Responsibilities:
+ The Dispatch Supervisor is a key member of the extended local leadership team by providing 24/7 management presence to Transit Operations staff.
+ Monitors and evaluates daily Transit Operations activities and employee's performance including missed runs, on-time statistics, total work and pay hours, accident data, and other operations related functions.
+ Monitors and evaluates employees' performance and provides all levels of disciplinary action as needed.
+ Knowledge with the entire Las Vegas RTC service (geographical) area.
+ Must be knowledgeable with all aspects of bus operators, road supervisors, terminal supervisors, on -time performance monitors' jobs.
+ Must be knowledgeable with special events that occur in the Las Vegas area.
+ Understand and follow the RTC's (the client) and Transdev's policies and procedures.
+ Ensures performance indicators meet or exceed client and corporate expectations. Liquidated damages are kept to a minimum and failures are corrected.
+ Responsible for implementation and support of business-critical operations technologies (VDS, Zonar, AVL, etc.) which requires serving as a subject matter expert on the tools and making recommendations on the best application of the tools into the operating environment.
+ Responsible for managing the location's performance, make best practices recommendations, train on technology solutions, and facilitate the implementation of those solutions. These activities, overall, support the improvement of service quality and financial performance of Transdev operations.
+ Coordinates the dispatching, in-service monitoring, and evaluations involved in daily transit operations.
+ Completes necessary daily and/or weekly reports for company and client to ensure service quality.
+ Informs Transit Operations Manager of potential risks in the operation.
+ Ensures the company vision, values and culture are understood, communicated, and promoted throughout operations.
+ Responsible for maintaining positive employee and labor relations including regular engagement with all operations staff, acknowledging performance, providing coaching, promotion opportunities and overall job satisfaction.
+ Performs all other duties as assigned and may assist with other areas based on location needs.
Qualifications:
+ High school diploma or GED equivalent
+ Must be skilled in customer service delivery, problem-solving, and decision-making.
+ Excellent communication and negotiation skills, ability to influence without authority.
+ Must have a working knowledge of ADA law and ADA service requirements.
+ To be dependable and proficient in time management, meeting deadlines, and multi-tasking.
+ To be able to work a flexible schedule which may include weekends.
+ Proficiency using MS Office products including MS Excel and MS Word and Windows based programs.
+ Minimum of 2-3 years of transit supervisory experience preferred.
+ Subject to a DOT drug testing and physical if applicable. DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including cannabis, for any reason.
Physical Requirements:
The essential functions of this position require the ability to:
+ Must be able to work shifts or flexible work schedules as needed.
+ The employee is generally subjected to long periods spent sitting, typing, or looking at a computer screen.
+ Work environment will be a combination of both indoors and outdoors.
+ Work outside in varying temperature, weather, and humidity conditions
+ Sit for extended periods (up to 6-8 hours per day); frequently walk for long distances and on possible
sloped ground or slippery and uneven surfaces
+ Withstand heavy traffic areas while performing the duties of the job; tolerate exposure to considerable
amounts of dust, vehicle fumes and noise.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Transdev complies with federal and state disability laws and makes reasonable accommodations for applicants and
candidates with disabilities. If reasonable accommodation is needed to participate in the job application or interview
process, please contact
Drug-free workplace:
Transdev maintains a drug-free workplace. Applicants must:
* Be eligible to work in the United States without requiring sponsorship now or in the future (if based in the U.S.).
* Successfully pass a pre-employment drug screen.
About Transdev: Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to
operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev
U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.
Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by
110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by
our purpose. Transdev - the mobility company - empowers the freedom to move every day thanks to safe, reliable,
and innovative solutions that serve the common good. Find out more at or watch an
overview video at above statements are intended to describe the general nature and level of work being performed by people assigned to this classification.
They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of
this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.
Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial
consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation,
religion or other legally protected status.
California applicants: Please Click Here for CA Employee Privacy Policy
Job Category: Operations Management & Supervisory
Job Type: Full Time
Req ID: 5244
Pay Group: 2Y9
Cost Center: 226
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.
Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.
Drug-free workplace
If based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; be able to pass a drug screen and background check.
California applicants: Please Click Here for CA Employee Privacy Policy.
About Transdev
Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.
Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev - the mobility company - empowers the freedom to move every day thank to safe, reliable, and innovative solutions that serve the common good. Find out more at or watch an overview video.

**Creating Peace of Mind by Pioneering Safety and Security**
_At Allegion, we help keep the people you know and love safe and secure where they live, work and visit. With more than 30 brands, 12,000+ employees globally and products sold in 130 countries, we specialize in security around the doorway and beyond. Additionally, in 2024 we were awarded the Gallup Exceptional Workplace Award, which recognizes the most engaged workplace cultures in the world._
**Service Dispatch Supervisor - Longwood, FL**
Stanley Access Technologies (Allegion) is recognized as an industry leader in the manufacturing, installation, and servicing of automatic doors. Our growing product and service offerings have driven significant growth for our service business. Join our world class team of diligent problem solvers, innovators, fresh thinkers, and communicators who excite and inspire others.
_Qualified candidates must be legally authorized to be employed in the United States. The company does not intend to provide sponsorship for employment visa status (e.g., H-1B, TN, etc.) for this employment position._
**What You Will Do:**
+ Direct the activities of 10-25 service technicians and possibly 1 dispatcher, share on call duties
+ Oversee and develop processes and tools to drive productivity, efficiency and customer satisfaction that will maximize revenue, visiting new and existing customers a must.
+ Meet or exceed region service goals including, incoming business, sales, expense/revenue ratio, service delivery, margin rates, inventory etc.
+ Create an environment which achieves ultimate customer service/satisfaction while meeting/exceeding region targets.
+ Form high performing teams and lead region efforts to source, hire, train and develop talent.
+ Provide leadership in setting and achieving Region goals in the profitable installation, maintenance and repair of Stanley products and the growth of the service direct customer base.
+ Analyze, develop, and implement systems and process productivity enhancements.
+ Direct leadership of Service Technicians, Service Dispatcher, Warehouse personnel and administrative support.
+ Participate actively and support all initiatives such as hiring, training and mentoring service technicians to drive efficiency.
+ Model, foster and drive the Stanley values including Accountability, Respect, Integrity, Vision, Stretch, Boundaryless and Speed.
+ Audit of all incoming work orders for accuracy i.e., Part numbers, Door ID's, Signatures, Customer Forms, PO numbers and NTE.
+ Perform half day or full day ride along, evaluate work practices and safety equipment
**What You Need to Succeed:**
+ A valid state driver's license without restrictions AND a clean driving record
+ Ability to work nights and/or weekends as necessary
+ Undergraduate degree (technical preferred, BSEE/BSME) **OR** equivalent related experience
+ Strong business acumen (drive productivity, P&L understanding, data analysis)
+ Strong computer skills (Microsoft applications, SAP & spreadsheets)
**Additional Preferred Skills and Knowledge:**
+ Prior field sales or field service experience
+ Prior experience with high involvement work teams & supervisory responsibilities
+ We are looking for energetic, detailed oriented people that focus on execution, meet commitments, break through turf issues, and have a passion to exceed customer expectations
**Why Work for Us** **?**
**Allegion is a Great Place to Grow your Career if:** ?
+ You're seeking a rewarding opportunity that allows you to truly help others? With thousands of employees and customers around the world, there's plenty of room to make an impact. As our values state, "this is your business, run with it".
+ You're looking for a company that will invest in your professional development? As we grow, we want you to grow with us?
+ You want a culture that promotes work-life balance? Our employees enjoy generous paid time off, because at Allegion we recognize that you have a full life outside of work?
**What** **You'll** **Get from Us:**
+ Health, dental and vision insurance coverage, helping you "be safe, be healthy"?
+ A commitment to your future with a 401K plan, offering a 6% company match and no vesting period?
+ Tuition Reimbursement?
+ Unlimited PTO
+ Employee Discounts through _Perks at Work_ ?
+ Community involvement and opportunities to give back so you can "serve others, not yourself"
+ Opportunities to leverage your unique strengths through CliftonStrengths testing and coaching?
**Apply Today!**
Join our team of experts today and help us make tomorrow's world a safer place!
**_Not sure if your experience perfectly aligns with the_** **_role?_** **_?_** _Studies have shown that some people are less likely to apply to jobs unless they meet every single qualification and every single preferred qualification of a job posting. At Allegion, we are dedicated to building a diverse, inclusive, and authentic workplace. So, if_ _you're_ _excited about this role but your_ _past experience_ _doesn't_ _align perfectly with every item in the job description, we encourage you to apply anyway. You may_ _be just_ _the right candidate for this role._
#LI-LC1
**We Celebrate Who We Are!**
Allegion is committed to building and maintaining a diverse and inclusive workplace. Together, we embrace all differences and similarities among colleagues, as well as the differences and similarities within the relationships that we foster with customers, suppliers and the communities where we live and work. Whatever your background, experience, race, color, national origin, religion, age, gender, gender identity, disability status, sexual orientation, protected veteran status, or any other characteristic protected by law, we will make sure that you have every opportunity to impress us in your application and the opportunity to give your best at work, not because we're required to, but because it's the right thing to do. We are also committed to providing accommodations for persons with disabilities. If for any reason you cannot apply through our career site and require an accommodation or assistance, please contact our Talent Acquisition Team ( ) .
© Allegion plc, 2023 | Block D, Iveagh Court, Harcourt Road, Dublin 2, Co. Dublin, Ireland
REGISTERED IN IRELAND WITH LIMITED LIABILITY REGISTERED NUMBER 527370
Allegion is an equal opportunity and affirmative action employer ( Policy
**We are Allegion.**
A team of experts.
United under a common desire;
Protect today innovate for tomorrow.
And never settle for the status quo.
We believe in anticipating opportunities
by sharpening our skills
and finding new answers
through collaboration.
We believe in a safer, more secure world.
We believe in providing peace of mind.
We believe in being true to ourselves and to those
who trust-in our protection.
We are many. We are one.
**We are Allegion.**

**Creating Peace of Mind by Pioneering Safety and Security**
_At Allegion, we help keep the people you know and love safe and secure where they live, work and visit. With more than 30 brands, 12,000+ employees globally and products sold in 130 countries, we specialize in security around the doorway and beyond. Additionally, in 2024 we were awarded the Gallup Exceptional Workplace Award, which recognizes the most engaged workplace cultures in the world._
**Service Dispatch Supervisor - Longwood, FL**
Stanley Access Technologies (Allegion) is recognized as an industry leader in the manufacturing, installation, and servicing of automatic doors. Our growing product and service offerings have driven significant growth for our service business. Join our world class team of diligent problem solvers, innovators, fresh thinkers, and communicators who excite and inspire others.
_Qualified candidates must be legally authorized to be employed in the United States. The company does not intend to provide sponsorship for employment visa status (e.g., H-1B, TN, etc.) for this employment position._
**What You Will Do:**
+ Direct the activities of 10-25 service technicians and possibly 1 dispatcher, share on call duties
+ Oversee and develop processes and tools to drive productivity, efficiency and customer satisfaction that will maximize revenue, visiting new and existing customers a must.
+ Meet or exceed region service goals including, incoming business, sales, expense/revenue ratio, service delivery, margin rates, inventory etc.
+ Create an environment which achieves ultimate customer service/satisfaction while meeting/exceeding region targets.
+ Form high performing teams and lead region efforts to source, hire, train and develop talent.
+ Provide leadership in setting and achieving Region goals in the profitable installation, maintenance and repair of Stanley products and the growth of the service direct customer base.
+ Analyze, develop, and implement systems and process productivity enhancements.
+ Direct leadership of Service Technicians, Service Dispatcher, Warehouse personnel and administrative support.
+ Participate actively and support all initiatives such as hiring, training and mentoring service technicians to drive efficiency.
+ Model, foster and drive the Stanley values including Accountability, Respect, Integrity, Vision, Stretch, Boundaryless and Speed.
+ Audit of all incoming work orders for accuracy i.e., Part numbers, Door ID's, Signatures, Customer Forms, PO numbers and NTE.
+ Perform half day or full day ride along, evaluate work practices and safety equipment
**What You Need to Succeed:**
+ A valid state driver's license without restrictions AND a clean driving record
+ Ability to work nights and/or weekends as necessary
+ Undergraduate degree (technical preferred, BSEE/BSME) **OR** equivalent related experience
+ Strong business acumen (drive productivity, P&L understanding, data analysis)
+ Strong computer skills (Microsoft applications, SAP & spreadsheets)
**Additional Preferred Skills and Knowledge:**
+ Prior field sales or field service experience
+ Prior experience with high involvement work teams & supervisory responsibilities
+ We are looking for energetic, detailed oriented people that focus on execution, meet commitments, break through turf issues, and have a passion to exceed customer expectations
**Why Work for Us** **?**
**Allegion is a Great Place to Grow your Career if:** ?
+ You're seeking a rewarding opportunity that allows you to truly help others? With thousands of employees and customers around the world, there's plenty of room to make an impact. As our values state, "this is your business, run with it".
+ You're looking for a company that will invest in your professional development? As we grow, we want you to grow with us?
+ You want a culture that promotes work-life balance? Our employees enjoy generous paid time off, because at Allegion we recognize that you have a full life outside of work?
**What** **You'll** **Get from Us:**
+ Health, dental and vision insurance coverage, helping you "be safe, be healthy"?
+ A commitment to your future with a 401K plan, offering a 6% company match and no vesting period?
+ Tuition Reimbursement?
+ Unlimited PTO
+ Employee Discounts through _Perks at Work_ ?
+ Community involvement and opportunities to give back so you can "serve others, not yourself"
+ Opportunities to leverage your unique strengths through CliftonStrengths testing and coaching?
**Apply Today!**
Join our team of experts today and help us make tomorrow's world a safer place!
**_Not sure if your experience perfectly aligns with the_** **_role?_** **_?_** _Studies have shown that some people are less likely to apply to jobs unless they meet every single qualification and every single preferred qualification of a job posting. At Allegion, we are dedicated to building a diverse, inclusive, and authentic workplace. So, if_ _you're_ _excited about this role but your_ _past experience_ _doesn't_ _align perfectly with every item in the job description, we encourage you to apply anyway. You may_ _be just_ _the right candidate for this role._
#LI-LC1
**We Celebrate Who We Are!**
Allegion is committed to building and maintaining a diverse and inclusive workplace. Together, we embrace all differences and similarities among colleagues, as well as the differences and similarities within the relationships that we foster with customers, suppliers and the communities where we live and work. Whatever your background, experience, race, color, national origin, religion, age, gender, gender identity, disability status, sexual orientation, protected veteran status, or any other characteristic protected by law, we will make sure that you have every opportunity to impress us in your application and the opportunity to give your best at work, not because we're required to, but because it's the right thing to do. We are also committed to providing accommodations for persons with disabilities. If for any reason you cannot apply through our career site and require an accommodation or assistance, please contact our Talent Acquisition Team ( ) .
© Allegion plc, 2023 | Block D, Iveagh Court, Harcourt Road, Dublin 2, Co. Dublin, Ireland
REGISTERED IN IRELAND WITH LIMITED LIABILITY REGISTERED NUMBER 527370
Allegion is an equal opportunity and affirmative action employer ( Policy
**We are Allegion.**
A team of experts.
United under a common desire;
Protect today innovate for tomorrow.
And never settle for the status quo.
We believe in anticipating opportunities
by sharpening our skills
and finding new answers
through collaboration.
We believe in a safer, more secure world.
We believe in providing peace of mind.
We believe in being true to ourselves and to those
who trust-in our protection.
We are many. We are one.
**We are Allegion.**