28 Dispute Resolution jobs in the United States

Summary

The Dispute Resolution Specialist II is responsible for processing EFT investigation claims in a fast-paced work environment. This role will serve as primary contact for all card related inquiries and research for both internal and external clients. Successful Dispute Resolution Specialist II must be capable of following limited, conceptual instruction and work independently or in a team to reach goal, as well as be dependable, organized, and comfortable with strict deadlines.

Responsibilities

• Provide support as it relates to ATM & Card Management for internal and external clients via Chat or Phone.

• Manage all aspects of EFT Investigations from beginning to end.

• Perform assigned side work duties and meet their required deadline.

• Assist other staff members with more difficult cases.

• Assist with training new staff members on side work duties.

• Protect all client and bank information confidentially and follow all company policies.

• Understand, communicate, and instill the Company's mission, vision, and values (Pillars of Success).

• Complete monthly training in a timely manner to ensure knowledge of bank regulatory requirements, policies, and procedures.

• Working at the worksite during regular business hours and/or assigned hours.

• Other specified duties as assigned.

Compensation & Benefits

The dispute Resolution Spec II position pays a range of $19.00 to $21.00 an hour, depending on experience.

Full-time associates are eligible for our benefits package:

• Medical

• Dental

• Vision

• 401(k) plan

• Company paid life insurance

• Short and Long-term disability insurance

• Company paid vacation, paid leave and holidays

This position will remain open until a qualified applicant is hired.

Skills

• Strong attention to detail and ability to complete work accurately.

• Ability to organize work.

• Ability to quickly learn new software.

• Strong written and verbal communication skills, required.

• Proficient Microsoft Office suite of products

Education & Experience

• High school diploma or equivalent, required.

• 1 + years(s) experience as a Dispute Resolution Specialist I, required.

• Prior experience with phone or chat-based client service, required.

Physical Requirements

The work environment is typical of a standard office or retail banking setting. The position is sedentary, involving sitting most of the workday; however, the position will involve moving about the workspace to reach entrances/exits, restrooms, conference rooms, or other areas within the work environment. Reaching may be required involving the ability to move arms in any direction. Office equipment, such as a computer and telephone, will be used requiring the ability to manipulate a keyboard, mouse, and/or keypad. The ability to decipher a computer screen or written documents is necessary. The ability to express or exchange ideas; impart information to clients, coworkers, or the public; or to convey detailed or important instructions; is required. The ability to receive and understand detailed information shared through oral or written communication is required. Position requires lifting and/or the exerting of up to 10 pounds of force.

Equal Opportunity Employer/Disabled/Veterans

Academy Bank and Armed Forces Bank provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, national origin, protected veteran status, disability. Academy Bank and Armed Forces Bank provides affirmative action data on protected veteran status or disability. If you need an accommodation for any part of the employment process, please email

The RV Dispute Resolution is responsible for escalation avoidance and litigation resolution. They will serve as the liaison between REV Recreation Group, its dealer and end-users of its products to prevent escalation at its earliest possible level.

CRITICAL INFORMATION:

• Reports To: National Warranty Manager
• Key Relationships: Managers, Customers, Peers, Dealers, Suppliers, Mediators, Attorneys
• Number & Title of Direct Reports: None

PRIMARY RESPONSIBILITIES:

• Visits assigned dealers on a rotating schedule to ensure timely throughput and quality of repairs, and intervene as necessary to correct any delays in providing quality and timely warranty services.
• Assists dealers with inspection and repair analysis.
• Mediates and solves customer relation issues, where the dealer has been unable to solve a concern through normal procedures.
• Conducts legal field inspections to address customer disputes and to prevent pre-legal concerns from escalating.
• Manages and controls attorney and legal contacts regarding customer disputes involving RV products
• Researches and formulates responses to all attorney or legal correspondence regarding problems with RV products to acknowledge receipt of complaint and begin the resolution process.
• Communicates and recommends course of action with plaintiff and corporate attorneys, the RRG escalation committee, dealers, chassis manufacturers' representatives and state agency associates to resolve customer disputes.
• Represents REV Recreation Group and defends the company's position at mediations, arbitration hearings, depositions, mandatory settlement conferences, trials and small claims court cases to resolve the customer disputes and mitigate risk and cost to the company.
• Facilitates the transfer of replacement units while ensuring compliance with state, federal and legal disclosure requirements.
• Identifies and communicates opportunities to improve products, customer support literature and internal procedures to reduce cost and mitigate risk to the company
• Coordinates the technical training of the dealer's service/parts personnel through REV's service education programs and encourages certification in applicable associations to ensure best practices are employed.
• Assesses the quality and responsiveness of the support provided to the dealer by REV Recreation Group and works with management to correct any deficiencies in responsiveness.
• Advises the REV Recreation Group sales team of any dealer issues that may exist regarding the dealer/manufacturer relationship.
• Provides management with a summary report of each dealer visit including but not limited to units currently in the dealers service department for warranty repairs, progress summary of dealer's performance, other areas observed and/or discussed with dealer personnel.
• Traveling to customers and dealers approximately 25% of the time.
• Performs other duties as assigned.

KEY BUSINESS MEASURES:

• Case handling performance as measured in number of cases and successful resolution
• Repurchase Costs
• Case settlement costs and the cost savings from initial financial exposure
• Customer retention based on successful settlements and trades verses repurchase
• Reduction of lawsuits by effective pre-litigation action that results in litigation not being filed

HIRING PROFILE:

Education:

• Bachelor's Degree preferred or equivalent work experience

Work Experience:

• Three to five years of customer service related experience or greater
• Knowledge of state and federal consumer protection laws and requirements helpful
• Extensive knowledge of warranty policies and procedures preferred
• Extensive knowledge of RV systems, design and operating characteristics preferred
• Previous service advisor, customer service or warranty administration experience preferred

Other:

• Superior verbal and written communication skills to accommodate the differing needs and wide range of involved parties
• Strong ability to negotiate and persuade others to understand and accept the company's position

• Strong computer/typing skills and comprehension of appropriate software packages
• Ability to work independently under adversarial conditions with limited immediate supervision
• Presents a professional demeanor and positive impression
• Strong ability to interpret information, analyze data and develop strategies and recommendations to resolve customer concerns
• Ability to make and implement decisions based on available information
• Ability to read and understand production prints and wiring diagrams
• Ability to work in a fast-paced and multi-tasked environment with excellent job organization
• While performing the duties of this job, the employee is regularly required to stand; use hands to handle, or feel objects, tools or controls; and reach with hands and arms. The employee frequently is required to walk. The employee is occasionally required to stand, climb or balance, stoop, kneel, crouch, or crawl. The employee is required to sit and talk and hear. Other physical requirements include: ability to regularly lift and/or move up to 40#'s without assistance, ability to work from various squatting, kneeling or bending positions, ability to work with arms above head, ability to safely use specified hand, air, power tools, and machinery.

REV Group is committed to a policy of equal employment opportunity. The Company conducts all employment practices without regard to race, sex, color, religion, national origin, age, disability, protected veteran's status, pregnancy, genetic information, sexual orientation or any other basis prohibited by law. REV Group also undertakes affirmative action to assure equal employment opportunity for minorities and women, for persons with disabilities, and for protected veterans.

NOTICE FOR CALIFORNIA RESIDENTS

Effective January 1, 2020, pursuant to the California Consumer Privacy Act of 2018 (as amended, the "CCPA"), if you are a California resident, you may have certain additional rights. Please click on the link for a description of those rights and how California residents may exercise them.

Exponent is the only premium engineering and scientific consulting firm with the depth and breadth of expertise to solve our clients' most profoundly unique, unprecedented, and urgent challenges.

We are committed to engaging multidisciplinary teams of science, engineering, and regulatory experts to empower our clients with solutions that create a safer, healthier, more sustainable world. For over five decades, we've connected the lessons of past failures with tomorrow's solutions to advise clients as they innovate technologically complex products and processes, ensure the safety and health of their users, and address the challenges of sustainability.

Join our team of experts with degrees from top programs at over 500 universities and extensive experience spanning a variety of industries. At Exponent, you'll contribute to the diverse pool of ideas, talents, backgrounds, and experiences that drives our collaborative teamwork and breakthrough insights. Plus, we help you grow your career through mentoring, sponsorship, and a culture of learning. Thanks for your interest in joining our team!

Key statistics:

950+ Consultants
• 640+ Ph.D.s
• 90+ Disciplines
• 30+ Offices globally

We are currently seeking a Principal - Dispute Resolution for our Construction Consulting Practice in Oakland, CA . In this role, you will work as part of a dynamic and diverse team advising and assisting clients on large and complex construction projects and issues. We are looking for experienced construction disputes consultants to lead and further expand our construction consulting services in the areas of delay and quantum.

• Expanding our construction consulting work with a particular focus on developing and managing new client relationships
• Providing strategic planning to identify, develop, and secure new business opportunities and promote Exponent's service offerings and brand
• Generating significant revenue to help build a profitable team of consultants
• Overseeing client assignments; providing claims preparation, review, and analysis; and assisting clients through dispute process including litigation
• Preparing analyses and expert reports related to construction delay, cost, damages, lost profits, and lost productivity
• Recruiting, developing, and mentoring staff in areas of construction delays and impacts, cost and damages, and construction advisory
• Promoting Exponent's service offerings by meeting with potential clients, presenting at conferences, writing thought leadership articles and white papers, and conducting seminars

• B.S. in Civil Engineering, Construction Management, or Architecture. Advanced degree(s) and registration are desirable
• Minimum 15 years of experience in construction claims consulting and construction industry experience
• Significant experience in contract dispute resolution and construction claims, litigation services, construction management and construction consulting
• Prior experience and acceptance in formal dispute resolution forum (e.g., Court, Arbitration) as an expert in the field of forensic schedule delay and/or cost/damage preferred
• Proven business development and client management track record, and the ability to attract projects to support full-time staff
• Strong leadership skills and the ability to interact effectively with both internal and external clients
• Excellent written and verbal communication skills
• Expert witness testimonial experience is required

Applicants are encouraged to submit a CV (Curriculum Vitae) with publications (feel free to include publications that are in review or pending) (not restricted to 1 page).

To learn more about life at Exponent and our impact, please visit the following links:

Attracting, inspiring, developing, and rewarding exceptional people with diverse backgrounds and expertise are central to our corporate culture. Our diverse team allows us to provide better value to our clients and enjoy an enriched work environment.

Our firm is committed to offering a variety of programs and resources to support health and well-being. We believe that providing competitive benefits as well as compensation and recognition programs empowers our staff to do work that makes a difference.

At Exponent, we have found that in-person interactions deepen employee engagement and are crucial for development, for realizing the full potential of our talented and diverse teams, and for building a more inclusive workplace where all have a sense of belonging. In our offices, you can expect a supportive culture and a collaborative, dynamic, multi-disciplinary work environment. Our consultants engage in-person in the office unless they are traveling for client work or other business activities.

We value the rich lives our colleagues enjoy outside of work and understand that work/life balance is critical to our employees and their well-being. Consultants have the autonomy to balance their work and personal schedules so you can meet with clients, visit inspection sites, attend conferences, and make time for priorities outside of work, too. It is this flexible, agile work style and working hours that allow our teams to drive innovation and results in their own ways, while meeting the needs of clients. #LI-Onsite

Our consultants are rewarded for their technical and business contributions and have an opportunity to plan for future success and career growth. Exponent's total compensation plan is consistent with its expectations of the quality and quantity of work performed and with the professional standards set by Exponent. At the Manager level and above total compensation includes base salary, annual bonus, and 401(k) employer contribution of 7% of base salary.

The base salary range for this position is 200,000 - 300,000 dependent on experience and capabilities, which will be assessed during the interview process.

Access benefits information on our page:

Exponent is a proud equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, veteran status, disability, sexual orientation, gender identity, or any other protected status.

If you need assistance or accommodation due to a disability, you may email us at

Fleetwood RV is part of the larger REV Group, a leading manufacturer of specialty vehicles for the fire & emergency and recreation markets. REV Group's extensive vehicle line-up includes models such as ambulances, fire trucks, terminal trucks, RV's and much more. Our 5,000+ employees continuously demonstrate their commitment to building innovative and reliable vehicles that our customers can depend on whether for a family trip across the U.S. or when responding to an emergency. We also hire over 200 veterans and or those transferring out of the military each year. Rev Group is a veteran friendly employer and hires over 200 veterans and or those transferring out of the military each year.

The RV Dispute Resolution is responsible for escalation avoidance and litigation resolution. They will serve as the liaison between REV Recreation Group, its dealer and end-users of its products to prevent escalation at its earliest possible level.

Critical Information:

• Reports To: National Warranty Manager
• Key Relationships: Managers, Customers, Peers, Dealers, Suppliers, Mediators, Attorneys
• Number & Title of Direct Reports: None

Primary Responsibilities:

• Visits assigned dealers on a rotating schedule to ensure timely throughput and quality of repairs, and intervene as necessary to correct any delays in providing quality and timely warranty services.
• Assists dealers with inspection and repair analysis.
• Mediates and solves customer relation issues, where the dealer has been unable to solve a concern through normal procedures.
• Conducts legal field inspections to address customer disputes and to prevent pre-legal concerns from escalating.
• Manages and controls attorney and legal contacts regarding customer disputes involving RV products.
• Researches and formulates responses to all attorney or legal correspondence regarding problems with RV products to acknowledge receipt of complaint and begin the resolution process.
• Communicates and recommends course of action with plaintiff and corporate attorneys, the RRG escalation committee, dealers, chassis manufacturers' representatives and state agency associates to resolve customer disputes.
• Represents REV Recreation Group and defends the company's position at mediations, arbitration hearings, depositions, mandatory settlement conferences, trials and small claims court cases to resolve the customer disputes and mitigate risk and cost to the company.
• Facilitates the transfer of replacement units while ensuring compliance with state, federal and legal disclosure requirements.
• Identifies and communicates opportunities to improve products, customer support literature and internal procedures to reduce cost and mitigate risk to the company.
• Coordinates the technical training of the dealer's service/parts personnel through REV's service education programs and encourages certification in applicable associations to ensure best practices are employed.
• Assesses the quality and responsiveness of the support provided to the dealer by REV Recreation Group and works with management to correct any deficiencies in responsiveness.
• Advises the REV Recreation Group sales team of any dealer issues that may exist regarding the dealer/manufacturer relationship.
• Provides management with a summary report of each dealer visit including but not limited to units currently in the dealers service department for warranty repairs, progress summary of dealer's performance, other areas observed and/or discussed with dealer personnel.
• Traveling to customers and dealers approximately 25% of the time.
• Performs other duties as assigned.

Key Business Measures:

• Case handling performance as measured in number of cases and successful resolution
• Repurchase Costs
• Case settlement costs and the cost savings from initial financial exposure
• Customer retention based on successful settlements and trades verses repurchase
• Reduction of lawsuits by effective pre-litigation action that results in litigation not being filed

Hiring Profile:

Education: Bachelor's Degree preferred or equivalent work experience

• Three to five years of customer service related experience or greater
• Knowledge of state and federal consumer protection laws and requirements helpful
• Extensive knowledge of warranty policies and procedures preferred
• Extensive knowledge of RV systems, design and operating characteristics preferred
• Previous service advisor, customer service or warranty administration experience preferred

Other:

• Superior verbal and written communication skills to accommodate the differing needs and wide range of involved parties
• Strong ability to negotiate and persuade others to understand and accept the company's position
• Strong computer/typing skills and comprehension of appropriate software packages
• Ability to work independently under adversarial conditions with limited immediate supervision
• Presents a professional demeanor and positive impression
• Strong ability to interpret information, analyze data and develop strategies and recommendations to resolve customer concerns
• Ability to make and implement decisions based on available information
• Ability to read and understand production prints and wiring diagrams
• Ability to work in a fast-paced and multi-tasked environment with excellent job organization
• While performing the duties of this job, the employee is regularly required to stand; use hands to handle, or feel objects, tools or controls; and reach with hands and arms. The employee frequently is required to walk. The employee is occasionally required to stand, climb or balance, stoop, kneel, crouch, or crawl. The employee is required to sit and talk and hear. Other physical requirements include: ability to regularly lift and/or move up to 40#'s without assistance, ability to work from various squatting, kneeling or bending positions, ability to work with arms above head, ability to safely use specified hand, air, power tools, and machinery.

REV Group is committed to a policy of equal employment opportunity. The Company conducts all employment practices without regard to race, sex, color, religion, national origin, age, disability, protected veteran's status, pregnancy, genetic information, sexual orientation or any other basis prohibited by law. REV Group also undertakes affirmative action to assure equal employment opportunity for minorities and women, for persons with disabilities, and for protected veterans.

Fleetwood is one of the oldest and most popular RVs on the road and in the RV industry. We have manufactured Class A RVs for over 65+ years which is more than double most of our competition. Now manufacturing RVs under the Fleetwood, American Coach, and Holiday Rambler brands, we spent a lot of time figuring out how to make the best motorhome possibleand it all starts with construction innovation. From a perfect combination of power & reliability to hand-selecting your RV interior, we know how to make your RV Home a home.

Fleetwood RV is part of the larger REV Group (NYSE: REVG), a leading manufacturer of specialty vehicles for the fire & emergency and recreation markets. REV Groups extensive vehicle line-up includes models such as ambulances, fire trucks, terminal trucks, RVs and much more. Our 5,000+ employees continuously demonstrate their commitment to building innovative and reliable vehicles that our customers can depend on whether for a family trip across the U.S. or when responding to an emergency. We also hire over 200 veterans and or those transferring out of the military each year. Rev Group is a veteran friendly employer and hires over 200 veterans and or those transferring out of the military each year.

The RV Dispute Resolution is responsible for escalation avoidance and litigation resolution. They will serve as the liaison between REV Recreation Group, its dealer and end-users of its products to prevent escalation at its earliest possible level.

• Reports To: National Warranty Manager
• Key Relationships: Managers, Customers, Peers, Dealers, Suppliers, Mediators, Attorneys
• Number & Title of Direct Reports: None

• Visits assigned dealers on a rotating schedule to ensure timely throughput and quality of repairs, and intervene as necessary to correct any delays in providing quality and timely warranty services.
• Assists dealers with inspection and repair analysis.
• Mediates and solves customer relation issues, where the dealer has been unable to solve a concern through normal procedures.
• Conducts legal field inspections to address customer disputes and to prevent pre-legal concerns from escalating.
• Manages and controls attorney and legal contacts regarding customer disputes involving RV products
• Researches and formulates responses to all attorney or legal correspondence regarding problems with RV products to acknowledge receipt of complaint and begin the resolution process.
• Communicates and recommends course of action with plaintiff and corporate attorneys, the RRG escalation committee, dealers, chassis manufacturers representatives and state agency associates to resolve customer disputes.
• Represents REV Recreation Group and defends the companys position at mediations, arbitration hearings, depositions, mandatory settlement conferences, trials and small claims court cases to resolve the customer disputes and mitigate risk and cost to the company.
• Facilitates the transfer of replacement units while ensuring compliance with state, federal and legal disclosure requirements.
• Identifies and communicates opportunities to improve products, customer support literature and internal procedures to reduce cost and mitigate risk to the company
• Coordinates the technical training of the dealers service/parts personnel through REVs service education programs and encourages certification in applicable associations to ensure best practices are employed.
• Assesses the quality and responsiveness of the support provided to the dealer by REV Recreation Group and works with management to correct any deficiencies in responsiveness.
• Advises the REV Recreation Group sales team of any dealer issues that may exist regarding the dealer/manufacturer relationship.
• Provides management with a summary report of each dealer visit including but not limited to units currently in the dealers service department for warranty repairs, progress summary of dealers performance, other areas observed and/or discussed with dealer personnel.
• Traveling to customers and dealers approximately 25% of the time.
• Performs other duties as assigned.

• Case handling performance as measured in number of cases and successful resolution
• Repurchase Costs
• Case settlement costs and the cost savings from initial financial exposure
• Customer retention based on successful settlements and trades verses repurchase
• Reduction of lawsuits by effective pre-litigation action that results in litigation not being filed

Education:

• Bachelors Degree preferred or equivalent work experience

Work Experience:

• Three to five years of customer service related experience or greater
• Knowledge of state and federal consumer protection laws and requirements helpful
• Extensive knowledge of warranty policies and procedures preferred
• Extensive knowledge of RV systems, design and operating characteristics preferred
• Previous service advisor, customer service or warranty administration experience preferred

Other:

• Superior verbal and written communication skills to accommodate the differing needs and wide range of involved parties
• Strong ability to negotiate and persuade others to understand and accept the companys position
• Strong computer/typing skills and comprehension of appropriate software packages
• Ability to work independently under adversarial conditions with limited immediate supervision
• Presents a professional demeanor and positive impression
• Strong ability to interpret information, analyze data and develop strategies and recommendations to resolve customer concerns
• Ability to make and implement decisions based on available information
• Ability to read and understand production prints and wiring diagrams
• Ability to work in a fast-paced and multi-tasked environment with excellent job organization
• While performing the duties of this job, the employee is regularly required to stand; use hands to handle, or feel objects, tools or controls; and reach with hands and arms. The employee frequently is required to walk. The employee is occasionally required to stand, climb or balance, stoop, kneel, crouch, or crawl. The employee is required to sit and talk and hear. Other physical requirements include: ability to regularly lift and/or move up to 40#s without assistance, ability to work from various squatting, kneeling or bending positions, ability to work with arms above head, ability to safely use specified hand, air, power tools, and machinery.

REV Group is committed to a policy of equal employment opportunity. The Company conducts all employment practices without regard to race, sex, color, religion, national origin, age, disability, protected veteran's status, pregnancy, genetic information, sexual orientation or any other basis prohibited by law. REV Group also undertakes affirmative action to assure equal employment opportunity for minorities and women, for persons with disabilities, and for protected veterans.

NOTICE FOR CALIFORNIA RESIDENTS

Effective January 1, 2020, pursuant to the California Consumer Privacy Act of 2018 (as amended, the "CCPA"), if you are a California resident, you may have certain additional rights. Please click on the link for a description of those rights and how California residents may exercise them.

Fiona advises on a wide range of disputes and acts for clients across public and private sectors. She has particular interest and expertise in property litigation and employment disputes.

Her property litigation work involves disputes including dilapidations, rent and service charge arrears, termination of leases, title and boundary disputes, and servitude and access rights. She has experience in Sheriff Court, Court of Session, Lands Tribunal and Land Court litigation.

In the employment sphere, Fiona advises employee and employer clients on a wide range of contentious and non-contentious matters including restructures, TUPE, unfair dismissal, discrimination, absence and performance management, redundancy and exits. She advises and represents clients in Sheriff Court and Employment Tribunal proceedings.

Fiona is a RICS accredited mediator, a Scottish Mediation Board member, an Employment Law Group member and a Property Litigation Association member.

Exponent is the only premium engineering and scientific consulting firm with the depth and breadth of expertise to solve our clients most profoundly unique, unprecedented, and urgent challenges.

We are committed to engaging multidisciplinary teams of science, engineering, and regulatory experts to empower our clients with solutions that create a safer, healthier, more sustainable world. For over five decades, we've connected the lessons of past failures with tomorrow's solutions to advise clients as they innovate technologically complex products and processes, ensure the safety and health of their users, and address the challenges of sustainability.

Join our team of experts with degrees from top programs at over 500 universities and extensive experience spanning a variety of industries. At Exponent, youll contribute to the diverse pool of ideas, talents, backgrounds, and experiences that drives our collaborative teamwork and breakthrough insights. Plus, we help you grow your career through mentoring, sponsorship, and a culture of learning. Thanks for your interest in joining our team!

Key statistics:

• 950+ Consultants
• 640+ Ph.D.s
• 90+ Disciplines
• 30+ Offices globally

We are currently seeking a Principal Dispute Resolution for our Construction Consulting Practice in Oakland, CA . In this role, you will work as part of a dynamic and diverse team advising and assisting clients on large and complex construction projects and issues. We are looking for experienced construction disputes consultants to lead and further expand our construction consulting services in the areas of delay and quantum.

• Expanding our construction consulting work with a particular focus on developing and managing new client relationships
• Providing strategic planning to identify, develop, and secure new business opportunities and promote Exponents service offerings and brand
• Generating significant revenue to help build a profitable team of consultants
• Overseeing client assignments; providing claims preparation, review, and analysis; and assisting clients through the dispute process including litigation
• Preparing analyses and expert reports related to construction delay, cost, damages, lost profits, and lost productivity
• Recruiting, developing, and mentoring staff in areas of construction delays and impacts, cost and damages, and construction advisory
• Promoting Exponent's service offerings by meeting with potential clients, presenting at conferences, writing thought leadership articles and white papers, and conducting seminars

• B.S. in Civil Engineering, Construction Management, or Architecture. Advanced degree(s) and registration are desirable
• Minimum 15 years of experience in construction claims consulting and construction industry experience
• Significant experience in contract dispute resolution and construction claims, litigation services, construction management, and construction consulting
• Prior experience and acceptance in formal dispute resolution forum (e.g., Court, Arbitration) as an expert in the field of forensic schedule delay and/or cost/damage preferred
• Proven business development and client management track record, and the ability to attract projects to support full-time staff
• Strong leadership skills and the ability to interact effectively with both internal and external clients
• Excellent written and verbal communication skills

To learn more about life at Exponent and our impact, please visit the following links: Life at Exponent, Our Impact.

Attracting, inspiring, developing, and rewarding exceptional people with diverse backgrounds and expertise are central to our corporate culture. Our diverse team allows us to provide better value to our clients and enjoy an enriched work environment.

Our firm is committed to offering a variety of programs and resources to support health and well-being. We believe that providing competitive benefits as well as compensation and recognition programs empowers our staff to do work that makes a difference.

At Exponent, we have found that in-person interactions deepen employee engagement and are crucial for development, for realizing the full potential of our talented and diverse teams, and for building a more inclusive workplace where all have a sense of belonging. In our offices, you can expect a supportive culture and a collaborative, dynamic, multi-disciplinary work environment. Our consultants engage in-person in the office unless they are traveling for client work or other business activities.

We value the rich lives our colleagues enjoy outside of work and understand that work/life balance is critical to our employees and their well-being. Consultants have the autonomy to balance their work and personal schedules so you can meet with clients, visit inspection sites, attend conferences, and make time for priorities outside of work, too. It is this flexible, agile work style and working hours that allow our teams to drive innovation and results in their own ways, while meeting the needs of clients.

Our consultants are rewarded for their technical and business contributions and have an opportunity to plan for future success and career growth. Exponent's total compensation plan is consistent with its expectations of the quality and quantity of work performed and with the professional standards set by Exponent. At the Manager level and above total compensation includes base salary, annual bonus, and 401(k) employer contribution of 7% of base salary.

The base salary range for this position is $200,000 - $00,000 dependent on experience and capabilities, which will be assessed during the interview process.

USD 200,000.00 - USD 300,000.00 /Yr.

Access benefits information on our page.

Exponent is a proud equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, veteran status, disability, sexual orientation, gender identity, or any other protected status.

If you need assistance or accommodation due to a disability, you may email us at

US-CA-Oakland

We are currently seeking a Principal Dispute Resolution for our Construction Consulting Practice in Oakland, CA. In this role, you will work as part of a dynamic and diverse team advising and assisting clients on large and complex construction projects and issues. We are looking for experienced construction disputes consultants to lead and further expand our construction consulting services in the areas of delay and quantum.

• Expanding our construction consulting work with a particular focus on developing and managing new client relationships
• Providing strategic planning to identify, develop, and secure new business opportunities and promote Exponent's service offerings and brand
• Generating significant revenue to help build a profitable team of consultants
• Overseeing client assignments; providing claims preparation, review, and analysis; and assisting clients through dispute process including litigation
• Preparing analyses and expert reports related to construction delay, cost, damages, lost profits, and lost productivity
• Recruiting, developing, and mentoring staff in areas of construction delays and impacts, cost and damages, and construction advisory
• Promoting Exponent's service offerings by meeting with potential clients, presenting at conferences, writing thought leadership articles and white papers, and conducting seminars

• B.S. in Civil Engineering, Construction Management, or Architecture. Advanced degree(s) and registration are desirable
• Minimum 15 years of experience in construction claims consulting and construction industry experience
• Significant experience in contract dispute resolution and construction claims, litigation services, construction management and construction consulting
• Prior experience and acceptance in formal dispute resolution forum (e.g., Court, Arbitration) as an expert in the field of forensic schedule delay and/or cost/damage preferred
• Proven business development and client management track record, and the ability to attract projects to support full-time staff
• Strong leadership skills and the ability to interact effectively with both internal and external clients
• Excellent written and verbal communication skills

Applicants are encouraged to submit a CV (Curriculum Vitae) with publications (feel free to include publications that are in review or pending) (not restricted to 1 page).

Attracting, inspiring, developing, and rewarding exceptional people with diverse backgrounds and expertise are central to our corporate culture. Our diverse team allows us to provide better value to our clients and enjoy an enriched work environment.

Our firm is committed to offering a variety of programs and resources to support health and well-being. We believe that providing competitive benefits as well as compensation and recognition programs empowers our staff to do work that makes a difference.

At Exponent, we have found that in-person interactions deepen employee engagement and are crucial for development, for realizing the full potential of our talented and diverse teams, and for building a more inclusive workplace where all have a sense of belonging. In our offices, you can expect a supportive culture and a collaborative, dynamic, multi-disciplinary work environment. Our consultants engage in-person in the office unless they are traveling for client work or other business activities.

We value the rich lives our colleagues enjoy outside of work and understand that work/life balance is critical to our employees and their well-being. Consultants have the autonomy to balance their work and personal schedules so you can meet with clients, visit inspection sites, attend conferences, and make time for priorities outside of work, too. It is this flexible, agile work style and working hours that allow our teams to drive innovation and results in their own ways, while meeting the needs of clients.

Our consultants are rewarded for their technical and business contributions and have an opportunity to plan for future success and career growth. Exponent's total compensation plan is consistent with its expectations of the quality and quantity of work performed and with the professional standards set by Exponent. At the Manager level and above total compensation includes base salary, annual bonus, and 401(k) employer contribution of 7% of base salary.

The base salary range for this position is $200,000 - $00,000 dependent on experience and capabilities, which will be assessed during the interview process.

USD 200,000.00 - USD 300,000.00 /Yr.

Access benefits information on our page:

US-CA-Oakland