128,523 Driver S License jobs in the United States

Salary: $43,397.00 - $64,762.00 Annually
Location : Blair County, PA
Job Type: Civil Service Permanent Full-Time
Job Number: CS-
Department: Department of Transportation
Division: TR Drvr Lcnsng
Opening Date: 10/03/2025
Closing Date: 10/16/ :59 PM Eastern
Job Code: 71039
Position Number:
Union: AFSCME
Bargaining Unit: G1
Pay Group: ST04
Bureau / Division Code:
Bureau / Division: TR Bureau of Driver Licensing
Worksite Address: Altoona Driver License Center
Worksite Address: 1738 9th Avenue A
City: Altoona, Pennsylvania
Zip Code: 16601
Contact Email:

THE POSITION

Do you thrive in a fast-paced customer driven environment and possess exceptional attention to detail? If so, the Pennsylvania Department of Transportation (PennDOT) may have the position you have been waiting for! We are eager to welcome a highly organized, team oriented Driver License Examiner Assistant to join the Altoona licensing center. Do not miss this opportunity to make a difference by promoting highway safety and combating fraud through your diligent work efforts. We look forward to working with you!

DESCRIPTION OF WORK

As a Driver License Examiner Assistant, you will employ superior customer service skills to respond to customer inquiries and provide essential assistance with a wide-range of application processes. Specific duties entail confirming applicant identification, ensuring for the proper completion of application forms, and accurately entering test results and customer data into the online driver license application software. Additional responsibilities encompass administering standardized knowledge assessments to gauge the applicant's comprehension of vehicle code, driving regulations, and relevant traffic control devices. A vision screening for visual acuity will be conducted for all applicants utilizing a telebinocular instrument. You will also provide customers with information or services relating to driver's license or identification card renewals, duplicates, out-of-state transfers, and obtaining and maintaining CLD and motorcycle licenses. A concrete understanding of various commercial license requirements, restrictions, and endorsements is vital in order to best serve the inquiring public. Within this role, it is essential to adhere to all components of the Driver and Vehicle Services' Customer Service Policy.
Interested in learning more? Additional details regarding this position can be found in the position description.

Work Schedule and Additional Information:

• Full-time employment
• Work hours are 8:15 AM to 4:45 PM, Tuesday - Saturday, with a 30-minute lunch.
• Work overtime and travel to other Driver License Centers when needed.
• Telework: You will not have the option to telework in this position.
• Salary: In some cases, the starting salary may be non-negotiable.
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY
QUALIFICATIONS

Minimum Experience and Training Requirements:

• One year of experience obtaining, evaluating, and providing information to the public.

Other Requirements:

• You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency.
• You must be able to perform essential job functions.

Other Requirements:

• You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency.
• You must be able to perform essential job functions.

Legal Requirements:

• This position requires the selected candidate to undergo and pass a Fingerprint and Name-Based Criminal History Check prior to employment.

How to Apply:

• Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
• If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
• Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
• Failure to comply with the above application requirements may eliminate you from consideration for this position.

Veterans:

• Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to and click on Veterans.

Telecommunications Relay Service (TRS):

• 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.
The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.

EXAMINATION INFORMATION

• Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).
• Your score is based on the detailed information you provide on your application and in response to the supplemental questions.
• Your score is valid for this specific posting only.
• You must provide complete and accurate information or:
  • your score may be lower than deserved.
  • you may be disqualified.
• You may only apply/test once for this posting.
• Your results will be provided via email.

Learn more about our Total Rewards by watching this short !
See the total value of your benefits package by exploring our

Health & Wellness

We offer multiple health plans so our employees can choose what works best for themselves and their families. Our comprehensive benefits package includes health coverage, vision, dental, and wellness programs.*

Compensation & Financial Planning
We invest in our employees by providing competitive wages and encouraging financial wellness by offering multiple ways to save money and ensure peace of mind including multiple retirement and investment plan options.

Work/Life Balance
We know there's more to life than just work! Our generous paid leave benefits include paid vacation, paid sick leave, eight weeks of paid parental leave, military leave, and paid time off for most major U.S. holidays, as well as flexible work schedules and work-from-home opportunities.*

Values and Culture
We believe in the work we do and provide continual opportunities for our employees to grow and contribute to the greater good. As one of the largest employers in the state, we provide opportunities for internal mobility, professional development, and the opportunity to give back by participating in workplace charitable giving.

Employee Perks
Sometimes, it is the little "extras" that make a big difference. Our employees receive special employee-only discounts and rates on a variety of services and memberships.

For more information on all of these Total Rewards benefits, please visit and click on the benefits box.

*Eligibility rules apply.
01

You must complete the supplemental questions below. These supplemental questions are the exam and will be scored. They are designed to give you the opportunity to relate your experience and training background to the major activities (Work Behaviors) performed in this position. Failure to provide complete and accurate information may delay the processing of your application, or result in a lower-than-deserved score or disqualification. You must complete the application and answer the supplemental questions. Resumes, cover letters, and similar documents will not be reviewed for the purposes of determining your eligibility for the position or to determine your score.
All information you provide on your application and supplemental questions is subject to verification. Any misrepresentation, falsification or omission of material facts is subject to penalty. If requested, you must provide documentation, including names, addresses, and telephone numbers of individuals who can verify the validity of the information you provide in the application and supplemental questions.

Read each work behavior carefully. Determine and select which "Level of Performance" most closely represents your highest level of experience/training. List the employer(s)/training source(s) from your Work or Education sections of the application where you gained this experience/training. The "Level of Performance" you choose for each work behavior must be clearly supported within the description of the experience and training information entered in your application or your score may be lowered. In order to receive credit for experience, you must have worked in a job for at least six months in which the experience claimed was a major function.

If you have read and understand these instructions, please click on the "Yes" button and proceed to the exam questions.
If you have general questions regarding the application and hiring process, please refer to our

• Yes

02

WORK BEHAVIOR 1 - CUSTOMER SERVICE/TECHNICAL ASSISTANCE
Greets customers, verifies their form of identification, and assists them with the completion of forms. Disseminates forms and informational brochures based on customer needs. Utilizes appropriate customer service skills when dealing with adversarial situations. Independently responds to questions and/or concerns and provides information directly to customers in person regarding the services provided and the requirements associated with each service. Levels of Performance Select the "Level of Performance" which best describes your claim.

• A. I have experience providing information and communicating with the public in person, over phone calls, AND in writing (paper or electronically).
• B. I have experience providing information and communicating with the public in person OR over phone calls.
• C. I have experience providing information and communicating with the public in writing (paper or electronic). My experience does NOT include in person or phone call communications.
• D. I have successfully completed college-level coursework or training related to communications or public speaking.
• E. I have NO experience or training related to this work behavior.

03

In the text box below, please describe your experience as it relates to the level of performance you claimed on this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you claimed you have no work experience related to this work behavior, type N/A in the text box below.

1. The name(s) of the employer(s) where you gained this experience.
2. The type(s) of information you communicated to the public.
3. The method with which you communicated to the public (in person, by phone, or in writing).

04

If you have selected the level of performance pertaining to college coursework or training, please provide your responses to the items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.

1. College/University/Training Source
2. Course Title(s)
3. Credits/Clock Hours

05

WORK BEHAVIOR 2 - DATA ENTRY Enters applicant test results and customer application information for driver license services into an online driver license application software system. Verifies the accuracy of the data that has been input. Resolves discrepancies in information. Obtains missing information needed to resolve incomplete documents. Levels of Performance Select the "Level of Performance" which best describes your claim.

• A. I have experience entering and updating electronic data and verifying its accuracy. I have also resolved discrepancies in information and obtained missing information needed to resolve incomplete documents.
• B. I have experience entering and updating electronic data and verifying its accuracy.
• C. I have successfully completed college-level coursework or training related to data entry or data management.
• D. I have NO experience or training related to this work behavior.

06

In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.

1. The name(s) of the employer(s) where you gained this experience.
2. The actual duties you performed related to entering information into a computer system.
3. The type(s) of information you entered into a computer system.
4. Your level of responsibility.

07

If you have selected the level of performance pertaining to college coursework or training, please provide your responses to the items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.

1. College/University/Training Source
2. Course Title(s)
3. Credits/Clock Hours

08

WORK BEHAVIOR 3 - REVIEW AND PROCESS IDENTITY DOCUMENTS Reviews and processes identity documents by accessing various tools, systems, and databases. Authenticates and identifies documents used to establish identity and eligibility for driver license or identification card products to aid in identifying irregularities and fraud. Identity documents include, but are not limited to: birth certificates, proof of residency documents, U.S. Passports, Social Security Cards, court documents, and immigration documents issued by the Department of Homeland Security. Levels of Performance Select the "Level of Performance" which best describes your claim.

• A. I have experience identifying and authenticating documents used to establish identity and eligibility for driver license/identification card products. I reviewed and processed identity documents by accessing various tools, systems, and database.
• B. I have experience identifying and authenticating documents used to establish identity and eligibility OTHER THAN for driver license/identification card products. I reviewed and processed identity documents by accessing various tools, systems, and database.
• C. I have experience identifying and authenticating documents used to establish identity or eligibility.
• D. I have successfully completed formal training on how to identify and authenticate documents.
• E. I have NO experience or training related to this work behavior.

09

In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.

1. The name(s) of the employer(s) where you gained this experience.
2. The type(s) of documents you reviewed and authenticated.
3. The type(s) of documents you processed.
4. The type(s) of tools, systems, or databases you used to process identity documents.

10

If you have selected the level of performance pertaining to training, please provide your responses to the items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.

1. Training Source
2. Course Title(s)
3. Credits/Clock Hours

11

WORK BEHAVIOR 4 - OPERATE OFFICE EQUIPMENT From the list below, please select the office equipment you have experience in operating.

• A. Debit/Credit Card Payment Machine (for sales transactions)
• B. Computer
• C. Printer
• D. Copy Machine
• E. Fax Machine
• F. Scanner
• E. Digital Tablet Device
• F. None

12

In the text box below, please list the name(s) of the employer(s) where you gained the experience you claim with office equipment. If not applicable, please type N/A in the text box below.
Required Question

THE POSITION

The Department of Transportation is actively looking to hire a Driver License Examiner Assistant in Cumberland County. This vital role within PennDOT involves supporting the Driver License Center by assisting customers at the counter, which is essential for ensuring highway safety. A key responsibility of this position is the thorough examination of identity documents, a crucial measure in the fight against identity theft and fraud. By joining the team, you will contribute to a safer driving environment while gaining valuable experience in public service. If you are interested in making a difference, we encourage you to apply today!

DESCRIPTION OF WORK

The role of a Driver License Examiner Assistant is situated within a Driver License Center, where the primary focus is to deliver driver licensing services and related assistance to the public. This position entails a range of responsibilities, including professionally welcoming customers, verifying applicant identification, and guiding them through the completion of application forms. Additionally, the assistant is tasked with inputting relevant information into online driver license application software and distributing necessary forms and informational brochures tailored to the needs of each customer.

In this capacity, the assistant administers standardized knowledge tests designed to assess applicants' comprehension of motor vehicle regulations, driving laws, and traffic control devices. A vision screening is also conducted for all applicants using a telebinocular instrument to ensure visual acuity. Furthermore, the assistant is responsible for entering test results and customer application data into online systems via a PC terminal, ensuring accuracy and efficiency in processing.

The position requires the ability to independently address inquiries and concerns from the public, necessitating a thorough understanding of the services offered and the specific requirements for each, including the criteria for obtaining REAL ID and non-REAL ID products. The assistant provides essential information regarding various services, such as driver's license renewals, duplicates, out-of-state transfers, motorcycle licenses, and commercial driver's licenses (CDLs), while also being knowledgeable about the associated restrictions and endorsements.

Additionally, upon request, the assistant generates Restoration Requirements Letters for customers who visit in person. It is crucial for the assistant to ensure that the correct fee waiver code is applied and properly documented whenever a fee waiver is required for processing customer transactions, adhering strictly to the Fee Waiver Guidelines. Compliance with all aspects of the Driver and Vehicle Services Customer Service Policy and REAL ID regulations is mandatory, as is the issuance and scanning of the Non-Native Born US Citizen/Non-US Citizen Courtesy Form when additional information is needed.

Interested in learning more? Additional details regarding this position can be found in the position description.

Work Schedule and Additional Information:

• Full-time employment, 80 hours/week
• Work hours are 8:15 AM to 4:45 PM, Tuesday - Saturday, with a 30-minute lunch.
• Overtime and travel to other driver license centers may be required as necessary.
• Telework: You will not have the option to telework in this position.
• Salary: In some cases, the starting salary may be non-negotiable.
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.
  

REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY

QUALIFICATIONS

Minimum Experience and Training Requirements:

• One year of experience obtaining, evaluating, and providing information to the public.

Other Requirements:

• You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency.
• You must be able to perform essential job functions.

Legal Requirements:

• This position requires the selected candidate to undergo and pass a Fingerprint and Name-Based Criminal History Check prior to employment.

How to Apply:

• Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
• Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
• Failure to comply with the above application requirements may eliminate you from consideration for this position.

Veterans:

• Pennsylvania law (51 Pa. C.S. *7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to and click on Veterans.

Telecommunications Relay Service (TRS):

• 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.

EXAMINATION INFORMATION

• Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).
• Your score is based on the detailed information you provide on your application and in response to the supplemental questions.
• Your score is valid for this specific posting only.
• You must provide complete and accurate information or:
  • your score may be lower than deserved.
  • you may be disqualified.
• You may only apply/test once for this posting.
• Your results will be provided via email.

Drivers License District, Fargo Section, ND

There are 3 positions available within this posting

If you are looking to make a difference and drive your success, you have come to the right place. North Dakota Department of Transportation's mission is to safely move people and goods. We are looking for a candidate with a passion to help the citizens in our state.

NDDOT Hiring Salary: $20.22 / hour

This Temporary position is unbenefited.This is not a part-time seasonal position.

Full Time work hours are 8 a.m. to 5 p.m. Monday through Friday. No holidays or weekends.

Insurance is available at a reduced rate through the Affordable Care Act.

Summary of Work

• Determine applicant identity, eligibility, and legal status compliance for issuing Real ID, licenses, identification cards, and permits.
• Review medical information to determine license restrictions.
• Handle cash, collect appropriate license fee payments, and balance cash drawers to process transactions.
• Conduct noncommercial driver testing in passenger vehicles to determine a pass or fail for roadway safety.
• Administer ten separate types of knowledge examinations for roadway safety.
• Conduct vehicle inspections in accordance with state law and safety requirements for roadway safety.
• Administer tests for commercial driver license endorsements, restriction removal, and class upgrades for roadway safety.
• This position requires conducting driving tests involving automobiles, motorcycles, buses, and trucks year-round, in all weather conditions to welcome new drivers to the roadways.
• Candidates are required to multi-task at the front counter and make on the spot decisions while customers are waiting in line to ensure services are being fulfilled.

Minimum Qualifications

• Requires a high school diploma or GED.
• Valid Class D driver's license with a satisfactory driving record for the last five years.
• Applicants with any alcohol related or reckless driving offenses will not be considered. All other driving offenses will be reviewed on a case-by-case basis.

Employment of the selected candidate will be contingent on satisfactorily completing the interview process, reference check, job function testing, and a criminal history record check.

About Team ND

"Far and away the best prize life offers is the chance to work hard at work worth doing." - Theodore Roosevelt

More than 7,500 talented, hard-working people across sixty-three agencies have come together as Team North Dakota. At Team ND, we are driven to succeed through gratitude, humility, curiosity and courage. Our purpose is to empower people, improve lives, and inspire success. Join us in being legendary.

Total Rewards: The State of North Dakota is committed to providing team memberswith a strong and competitive rewards package that support you, your health and your family.

Considering a new position on Team ND? How does your current position stack up? Use our Total Rewards Calculator to estimate.

Application Procedures

Submit an application at by 11:59 P.M. Central Standard Time (CST) on the closing date. Application materials, including resume and cover letter, must clearly explain how experience and education relate to the minimum qualifications and job duties.*

*Candidates will be scored on a 100-point candidate questionnaire to be considered for interviews. Application materials, including resumes and attachments, are not considered in the 100-point candidate questionnaire. Applicants must provide detail in their responses to the questionnaire.

Applicants who experience technical difficulties during the application process should contact or . For more information or if you need accommodation or assistance in the application or selection process, contact the DOT Talent Acquisition Team, at or .

Learn more about NDDOT at . TTY users may use Relay North Dakota at 711 or .

NDDOT does not provide sponsorships.

Equal Employment Opportunity

The State of North Dakota and this hiring agency do not discriminate on the basis of race, color, national origin, sex (including sexual orientation and gender identity), genetics, religion, age or disability in employment or the provisions of services and complies with the provisions of the North Dakota Human Rights Act.

As an employer, the State of North Dakota prohibits smoking in all places of state employment in accordance with N.D.C.C. § .

THE POSITION

Do you thrive in a fast-paced customer driven environment and possess exceptional attention to detail? If so, the Pennsylvania Department of Transportation (PennDOT) may have the position you have been waiting for! We are eager to welcome a highly organized, team oriented Driver License Examiner Assistant to join the Altoona licensing center. Do not miss this opportunity to make a difference by promoting highway safety and combating fraud through your diligent work efforts. We look forward to working with you!

DESCRIPTION OF WORK

As a Driver License Examiner Assistant, you will employ superior customer service skills to respond to customer inquiries and provide essential assistance with a wide-range of application processes. Specific duties entail confirming applicant identification, ensuring for the proper completion of application forms, and accurately entering test results and customer data into the online driver license application software. Additional responsibilities encompass administering standardized knowledge assessments to gauge the applicant's comprehension of vehicle code, driving regulations, and relevant traffic control devices. A vision screening for visual acuity will be conducted for all applicants utilizing a telebinocular instrument. You will also provide customers with information or services relating to driver's license or identification card renewals, duplicates, out-of-state transfers, and obtaining and maintaining CLD and motorcycle licenses. A concrete understanding of various commercial license requirements, restrictions, and endorsements is vital in order to best serve the inquiring public. Within this role, it is essential to adhere to all components of the Driver and Vehicle Services' Customer Service Policy.

Interested in learning more? Additional details regarding this position can be found in the position description.

Work Schedule and Additional Information:

• Full-time employment
• Work hours are 8:15 AM to 4:45 PM, Tuesday - Saturday, with a 30-minute lunch.
• Work overtime and travel to other Driver License Centers when needed.
• Telework: You will not have the option to telework in this position.
• Salary: In some cases, the starting salary may be non-negotiable.
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY

QUALIFICATIONS

Minimum Experience and Training Requirements:

• One year of experience obtaining, evaluating, and providing information to the public.

Other Requirements:

• You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency.
• You must be able to perform essential job functions.

Other Requirements:

• You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency.
  
• You must be able to perform essential job functions.

Legal Requirements:

• This position requires the selected candidate to undergo and pass a Fingerprint and Name-Based Criminal History Check prior to employment.

How to Apply:

• Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
• If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
• Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
• Failure to comply with the above application requirements may eliminate you from consideration for this position.

Veterans:

• Pennsylvania law (51 Pa. C.S. *7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to and click on Veterans.

Telecommunications Relay Service (TRS):

• 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.

EXAMINATION INFORMATION

• Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).
• Your score is based on the detailed information you provide on your application and in response to the supplemental questions.
• Your score is valid for this specific posting only.
• You must provide complete and accurate information or:
  • your score may be lower than deserved.
  • you may be disqualified.
• You may only apply/test once for this posting.
• Your results will be provided via email.

Salary: $43,397.00 - $64,762.00 Annually
Location : Philadelphia County, PA
Job Type: Civil Service Permanent Full-Time
Job Number: CS-
Department: Department of Transportation
Division: TR Drvr Lcnsng
Opening Date: 10/01/2025
Closing Date: 10/14/ :59 PM Eastern
Job Code: 71039
Position Number:
Union: AFSCME
Bargaining Unit: G1
Pay Group: ST04
Bureau / Division Code:
Bureau / Division: TR Bureau of Driver Licensing
Worksite Address: Lawndale Driver License Center, 919-B Levick St B
City: Philadelphia, Pennsylvania
Zip Code: 19111
Contact Email:

THE POSITION
Join the Department of Transportation as a Driver License Examiner Assistant and serve on the frontline of public safety and service. This vital position involves direct interaction with counter customers at the Driver License Center, where you will manage essential processing and verification tasks. A core function of this role is the meticulous examination of identity documents, which is essential for combating fraud and identity theft. Take on this high-impact role today and contribute directly to safer highways and a secure system.

DESCRIPTION OF WORK

The role of a Driver License Examiner Assistant is centered at a Driver License Center, where they facilitate driver licensing and related services for the public. This position entails a range of responsibilities, including professionally greeting customers and engaging directly with them to verify identification, assist in completing application forms, and inputting data into online driver license application systems. The assistant also provides necessary forms and informational brochures tailored to the specific needs of each customer. Additionally, they administer standardized knowledge tests to assess applicants' comprehension of motor vehicle regulations, driving laws, and traffic control devices, while conducting vision screenings using a telebinocular instrument to ensure visual acuity for all applicants.

In this capacity, the assistant is responsible for accurately entering test results and customer applications into online software systems via a PC terminal. They must independently address inquiries and concerns from the public, demonstrating a thorough understanding of the services offered and the requirements for each, including the criteria for obtaining REAL ID and non-REAL ID products. Furthermore, they provide essential information regarding driver's license renewals, duplicates, out-of-state transfers, motorcycle licenses, and commercial driver's licenses (CDLs), ensuring familiarity with various restrictions and endorsements associated with commercial licenses. Upon request, the assistant generates Restoration Requirements Letters for customers who visit in person.

Moreover, the assistant is tasked with ensuring the correct fee waiver codes are applied and properly documented whenever a fee waiver is necessary for processing customer transactions, adhering strictly to the Fee Waiver Guidelines. They are also committed to following all aspects of the Driver and Vehicle Services Customer Service Policy and ensuring compliance with REAL ID regulations. Additionally, they issue and scan the Non-Native Born US Citizen/Non-US Citizen Courtesy Form when additional information is required, thereby maintaining a high standard of service and accuracy in all interactions.
Interested in learning more? Additional details regarding this position can be found in the position description.
Work Schedule and Additional Information:

• Full-time employment, 80 hours bi-weekly
• Work hours are 8:15 AM to 4:45 PM, Tuesday - Saturday, with a 30-minute lunch.
• Overtime and travel as needed
• Telework: You will not have the option to telework in this position.
• Salary: In some cases, the starting salary may be non-negotiable.
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY
QUALIFICATIONS

Minimum Experience and Training Requirements:

• One year of experience obtaining, evaluating, and providing information to the public.

Other Requirements:

• You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency.
• You must be able to perform essential job functions.

Legal Requirements:

• This position requires the selected candidate to undergo and pass a Fingerprint and Name-Based Criminal History Check prior to employment.

Commonwealth employees who wish to use their seniority rights must apply to the internal posting for their seniority rights to be considered.
How to Apply:

• Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).

• Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
• Failure to comply with the above application requirements may eliminate you from consideration for this position.

Veterans:

• Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to and click on Veterans.

Telecommunications Relay Service (TRS):

• 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.
EXAMINATION INFORMATION

• Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).
• Your score is based on the detailed information you provide on your application and in response to the supplemental questions.
• Your score is valid for this specific posting only.
• You must provide complete and accurate information or:
  • your score may be lower than deserved.
  • you may be disqualified.
• You may only apply/test once for this posting.
• Your results will be provided via email.

Learn more about our Total Rewards by watching this short !
See the total value of your benefits package by exploring our

Health & Wellness

We offer multiple health plans so our employees can choose what works best for themselves and their families. Our comprehensive benefits package includes health coverage, vision, dental, and wellness programs.*

Compensation & Financial Planning
We invest in our employees by providing competitive wages and encouraging financial wellness by offering multiple ways to save money and ensure peace of mind including multiple retirement and investment plan options.

Work/Life Balance
We know there's more to life than just work! Our generous paid leave benefits include paid vacation, paid sick leave, eight weeks of paid parental leave, military leave, and paid time off for most major U.S. holidays, as well as flexible work schedules and work-from-home opportunities.*

Values and Culture
We believe in the work we do and provide continual opportunities for our employees to grow and contribute to the greater good. As one of the largest employers in the state, we provide opportunities for internal mobility, professional development, and the opportunity to give back by participating in workplace charitable giving.

Employee Perks
Sometimes, it is the little "extras" that make a big difference. Our employees receive special employee-only discounts and rates on a variety of services and memberships.

For more information on all of these Total Rewards benefits, please visit and click on the benefits box.

*Eligibility rules apply.
01

You must complete the supplemental questions below. These supplemental questions are the exam and will be scored. They are designed to give you the opportunity to relate your experience and training background to the major activities (Work Behaviors) performed in this position. Failure to provide complete and accurate information may delay the processing of your application, or result in a lower-than-deserved score or disqualification. You must complete the application and answer the supplemental questions. Resumes, cover letters, and similar documents will not be reviewed for the purposes of determining your eligibility for the position or to determine your score.
All information you provide on your application and supplemental questions is subject to verification. Any misrepresentation, falsification or omission of material facts is subject to penalty. If requested, you must provide documentation, including names, addresses, and telephone numbers of individuals who can verify the validity of the information you provide in the application and supplemental questions.

Read each work behavior carefully. Determine and select which "Level of Performance" most closely represents your highest level of experience/training. List the employer(s)/training source(s) from your Work or Education sections of the application where you gained this experience/training. The "Level of Performance" you choose for each work behavior must be clearly supported within the description of the experience and training information entered in your application or your score may be lowered. In order to receive credit for experience, you must have worked in a job for at least six months in which the experience claimed was a major function.

If you have read and understand these instructions, please click on the "Yes" button and proceed to the exam questions.
If you have general questions regarding the application and hiring process, please refer to our

• Yes

02

WORK BEHAVIOR 1 - CUSTOMER SERVICE/TECHNICAL ASSISTANCE
Greets customers, verifies their form of identification, and assists them with the completion of forms. Disseminates forms and informational brochures based on customer needs. Utilizes appropriate customer service skills when dealing with adversarial situations. Independently responds to questions and/or concerns and provides information directly to customers in person regarding the services provided and the requirements associated with each service. Levels of Performance Select the "Level of Performance" which best describes your claim.

• A. I have experience providing information and communicating with the public in person, over phone calls, AND in writing (paper or electronically).
• B. I have experience providing information and communicating with the public in person OR over phone calls.
• C. I have experience providing information and communicating with the public in writing (paper or electronic). My experience does NOT include in person or phone call communications.
• D. I have successfully completed college-level coursework or training related to communications or public speaking.
• E. I have NO experience or training related to this work behavior.

03

In the text box below, please describe your experience as it relates to the level of performance you claimed on this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you claimed you have no work experience related to this work behavior, type N/A in the text box below.

1. The name(s) of the employer(s) where you gained this experience.
2. The type(s) of information you communicated to the public.
3. The method with which you communicated to the public (in person, by phone, or in writing).

04

If you have selected the level of performance pertaining to college coursework or training, please provide your responses to the items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.

1. College/University/Training Source
2. Course Title(s)
3. Credits/Clock Hours

05

WORK BEHAVIOR 2 - DATA ENTRY Enters applicant test results and customer application information for driver license services into an online driver license application software system. Verifies the accuracy of the data that has been input. Resolves discrepancies in information. Obtains missing information needed to resolve incomplete documents. Levels of Performance Select the "Level of Performance" which best describes your claim.

• A. I have experience entering and updating electronic data and verifying its accuracy. I have also resolved discrepancies in information and obtained missing information needed to resolve incomplete documents.
• B. I have experience entering and updating electronic data and verifying its accuracy.
• C. I have successfully completed college-level coursework or training related to data entry or data management.
• D. I have NO experience or training related to this work behavior.

06

In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.

1. The name(s) of the employer(s) where you gained this experience.
2. The actual duties you performed related to entering information into a computer system.
3. The type(s) of information you entered into a computer system.
4. Your level of responsibility.

07

If you have selected the level of performance pertaining to college coursework or training, please provide your responses to the items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.

1. College/University/Training Source
2. Course Title(s)
3. Credits/Clock Hours

08

WORK BEHAVIOR 3 - REVIEW AND PROCESS IDENTITY DOCUMENTS Reviews and processes identity documents by accessing various tools, systems, and databases. Authenticates and identifies documents used to establish identity and eligibility for driver license or identification card products to aid in identifying irregularities and fraud. Identity documents include, but are not limited to: birth certificates, proof of residency documents, U.S. Passports, Social Security Cards, court documents, and immigration documents issued by the Department of Homeland Security. Levels of Performance Select the "Level of Performance" which best describes your claim.

• A. I have experience identifying and authenticating documents used to establish identity and eligibility for driver license/identification card products. I reviewed and processed identity documents by accessing various tools, systems, and database.
• B. I have experience identifying and authenticating documents used to establish identity and eligibility OTHER THAN for driver license/identification card products. I reviewed and processed identity documents by accessing various tools, systems, and database.
• C. I have experience identifying and authenticating documents used to establish identity or eligibility.
• D. I have successfully completed formal training on how to identify and authenticate documents.
• E. I have NO experience or training related to this work behavior.

09

In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.

1. The name(s) of the employer(s) where you gained this experience.
2. The type(s) of documents you reviewed and authenticated.
3. The type(s) of documents you processed.
4. The type(s) of tools, systems, or databases you used to process identity documents.

10

If you have selected the level of performance pertaining to training, please provide your responses to the items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.

1. Training Source
2. Course Title(s)
3. Credits/Clock Hours

11

WORK BEHAVIOR 4 - OPERATE OFFICE EQUIPMENT From the list below, please select the office equipment you have experience in operating.

• A. Debit/Credit Card Payment Machine (for sales transactions)
• B. Computer
• C. Printer
• D. Copy Machine
• E. Fax Machine
• F. Scanner
• E. Digital Tablet Device
• F. None

12

In the text box below, please list the name(s) of the employer(s) where you gained the experience you claim with office equipment. If not applicable, please type N/A in the text box below.
Required Question

At BrightView, the best teams are created and maintained here. If you are searching for your next fulfilling career, picture yourself on a best-in-class team where you can grow to be your brightest. We're looking for a Landscaper. Can you picture yourself here?
Here's what you'd do:
You'd create beautiful environments by providing landscape maintenance support to a variety of industrial, commercial, and/or public properties. You'd safely operate commercial grade landscaping equipment and ensure the upkeep of plant material and other landscaping elements.
You'd be responsible for:
+ Cutting turf, trimming and edging along borders, and blowing using power equipment
+ Pruning shrubs and low trees to improve the growth habit or remove damaged branches
+ Planting and maintaining flower beds, and applying mulch
+ Picking up trash and debris
+ Performing weeding by hand or using a garden hoe or hula hoe
+ Maintaining a polite, friendly, responsive demeanor with guests and customers
You might be a good fit if:
+ You're at least 18 years old
+ You're enthusiastic and dependable
+ You're able to safely work with equipment like power saws and cutters
+ Landscapers who will be operating a BrightView fleet vehicle are required to have a valid driver's license and clean driving record
Here's what to know about working here:
Here at BrightView, we're as passionate about caring for our clients as we are about caring for each other. Though we're the nation's leading landscape company, we maintain a small company feel and supportive environment that makes our team members feel at home.
If you're looking to join a team of talented go-getters who tackle big vision projects other companies could only dream of, you just might have found your match. With our range of services, including landscape design, development, maintenance and enhancements, there's no limit to what we can do, and what you can achieve.
Growing Everyday
Like the communities we serve, you are on a constant path of discovery to shape your career and personal development. In addition to best-in-class opportunities and competitive salary, you may be eligible for benefits and perks like:
+ Paid time off
+ Health and wellness coverage
+ 401k savings plan
Start Your Bright New Career Journey
BrightView is an Equal Employment Opportunity and E-Verify Employer.

At BrightView, the best teams are created and maintained here. If you are searching for your next fulfilling career, picture yourself on a best-in-class team where you can grow to be your brightest. We're looking for a Landscaper. Can you picture yourself here? Here's what you'd do: You'd create beautiful environments by providing landscape maintenance support to a variety of industrial, commercial, and/or public properties. You'd safely operate commercial grade landscaping equipment and ensure the upkeep of plant material and other landscaping elements. You'd be responsible for:

• Cutting turf, trimming and edging along borders, and blowing using power equipment
• Pruning shrubs and low trees to improve the growth habit or remove damaged branches
• Planting and maintaining flower beds, and applying mulch
• Picking up trash and debris
• Performing weeding by hand or using a garden hoe or hula hoe
• Maintaining a polite, friendly, responsive demeanor with guests and customers

You might be a good fit if:

• You're at least 18 years old
• You're enthusiastic and dependable
• You're able to safely work with equipment like power saws and cutters
• Landscapers who will be operating a BrightView fleet vehicle are required to have a valid driver's license and clean driving record

Here's what to know about working here: Here at BrightView, we're as passionate about caring for our clients as we are about caring for each other. Though we're the nation's leading landscape company, we maintain a small company feel and supportive environment that makes our team members feel at home. If you're looking to join a team of talented go-getters who tackle big vision projects other companies could only dream of, you just might have found your match. With our range of services, including landscape design, development, maintenance and enhancements, there's no limit to what we can do, and what you can achieve. Growing Everyday Like the communities we serve, you are on a constant path of discovery to shape your career and personal development. In addition to best-in-class opportunities and competitive salary, you may be eligible for benefits and perks like:

• Paid time off
• Health and wellness coverage
• 401k savings plan

Start Your Bright New Career Journey BrightView is an Equal Employment Opportunity and E-Verify Employer.

THE POSITION

The Department of Transportation is actively looking to hire a Driver License Examiner, a vital role within PennDOT that significantly contributes to enhancing highway safety. This position involves administering standardized tests to assess the skills and qualifications of both commercial (CDL) and non-commercial driver license applicants. In addition to conducting these essential evaluations, the Driver License Examiner also plays a key role in assisting customers at the Driver License Center. A crucial aspect of this job includes scrutinizing identity documents to prevent identity theft and fraud, ensuring that the licensing process remains secure and reliable. If you are interested in making a difference in road safety and customer service, we encourage you to apply today!

DESCRIPTION OF WORK

In this position, you will assess the physical and driving qualifications of applicants, as well as evaluate the mechanical condition of vehicles to ensure they meet the established safety standards for driving. You will conduct various vision tests, including telebinocular and color perception assessments, to gauge applicants' visual capabilities. Additionally, you will administer both non-commercial and commercial driver license knowledge examinations to verify that individuals possess a solid understanding of the Vehicle Code and traffic signage. Your responsibilities will also include conducting pre-trip, skills, and driving tests for both non-commercial and commercial licenses in accordance with departmental guidelines. You will scrutinize applications, registrations, and permits for any signs of irregularities or fraudulent activity, while also determining vehicle specifications to ensure the correct tests are applied. Furthermore, you will inspect motor vehicles for compliance with safety features such as inspection stickers, lights, and windshield wipers.

You will review a variety of documents, including applications, birth certificates, Social Security cards, marriage certificates, court documents, proof of residency, and various immigration and citizenship documents, to verify their authenticity. Utilizing multiple systems and databases, you will authenticate identity documents to establish an individual's identity and eligibility for a driver's license or identification card. Your role will involve identifying fraudulent activities and preventing the creation of false identities and identity theft. You will process test results and applications, issuing driver licenses and identification cards to those who meet the eligibility criteria. Additionally, you will provide customers with information regarding driver's license renewals, duplicates, out-of-state transfers, and the process for obtaining a motorcycle license or a commercial driver's license (CDL), including the various restrictions and endorsements associated with each. Upon request, you will also generate Restoration Requirements Letters for customers who appear in person, ensuring they receive the necessary guidance and support.

Interested in learning more? Additional details regarding this position can be found in the position description.

Work Schedule and Additional Information:

• Full-time employment
• Work hours are 8:15 AM to 4:45 PM, Tuesday - Saturday, with a 30-minute lunch.
• Overtime and travel to other driver license centers may be required as necessary.
• Telework: You will not have the option to telework in this position.
• Salary: In some cases, the starting salary may be non-negotiable.
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.
  

REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY

QUALIFICATIONS

Minimum Experience and Training Requirements:

• One year of experience as a Driver License Examiner Assistant (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration); or
• Two years of experience obtaining, evaluating, and providing information to the public.

Special Requirements:

• This position require an active Pennsylvania non-commercial Class C Driver's License or equivalent and twenty-one years of age at the time of application.
• This position require no suspensions or revocations of a driver's license during the five year period immediately preceding employment.
• All employees in this job hired after February 28, 2022, are required to obtain an active unrestricted Class M driver's license within the first six months of employment or before the end of the probationary period and maintain it during employment.
• This position requires possession of an active Class A Pennsylvania Commercial Driver's License or equivalent with the following endorsements: P and N. The Commercial Driver License cannot have any of the following restrictions: E, L, N, O, or Z.

Other Requirements:

• You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency.
• You must be able to perform essential job functions.

Legal Requirements:

• This position requires the selected candidate to undergo and pass a Fingerprint and Name-Based Criminal History Check prior to employment.

How to Apply:

• Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
• If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
• Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
• Failure to comply with the above application requirements may eliminate you from consideration for this position.

Veterans:

• Pennsylvania law (51 Pa. C.S. *7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to and click on Veterans.

Telecommunications Relay Service (TRS):

• 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.

EXAMINATION INFORMATION

• Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).
• Your score is based on the detailed information you provide on your application and in response to the supplemental questions.
• Your score is valid for this specific posting only.
• You must provide complete and accurate information or:
  1. your score may be lower than deserved.
  2. you may be disqualified.
• You may only apply/test once for this posting.
• Your results will be provided via email.

Salary: $43,397.00 - $64,762.00 Annually
Location : Lancaster County, PA
Job Type: Civil Service Permanent Full-Time
Job Number: CS-
Department: Department of Transportation
Division: TR Drvr Lcnsng
Opening Date: 10/02/2025
Closing Date: 10/15/ :59 PM Eastern
Job Code: 71039
Position Number:
Union: AFSCME
Bargaining Unit: G1
Pay Group: ST04
Bureau / Division Code:
Bureau / Division: TR Bureau of Driver Licensing
Worksite Address: Lancaster East Driver License Center
Worksite Address: 2090 Lincoln Highway East
City: Lancaster, Pennsylvania
Zip Code: 17602
Contact Name: Erica Nesbitt
Contact Email:

THE POSITION
If you are dedicated to upholding the integrity of the driver license testing process and promoting safe driving practices, consider applying for the position of Driver License Examiner Assistant. This role offers more than just employment; it allows you to contribute significantly to road safety and the well-being of your community. Ideal candidates thrive in dynamic environments and are passionate about providing outstanding customer service at the Driver License Center, particularly in the crucial task of verifying identity documents to combat identity theft and fraud. We encourage you to apply today to join our dedicated team.
DESCRIPTION OF WORK

In this position, you will play a vital role in delivering driver licensing services to the public. Your duties will include warmly welcoming customers, verifying their identification, assisting with application processes, and inputting data into online licensing systems. You will also provide necessary forms and informational brochures tailored to each customer's needs. A key aspect of your role will involve administering standardized knowledge tests to evaluate applicants' understanding of motor vehicle laws, as well as conducting vision screenings with a telebinocular instrument. Accuracy in data entry, addressing public inquiries, and ensuring customers are informed about available services, including REAL ID requirements and various licensing options, will be essential to your success.
Interested in learning more? Additional details regarding this position can be found in the position description.
Work Schedule and Additional Information:

• Full-time employment, 80 hours bi-weekly
• Work hours are 8:15 AM to 4:45 PM, Tuesday - Saturday, with a 30-minute lunch.
• Overtime and travel when needed
• Telework: You will not have the option to telework in this position.
• Salary: In some cases, the starting salary may be non-negotiable.
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY
QUALIFICATIONS

Minimum Experience and Training Requirements:

• One year of experience obtaining, evaluating, and providing information to the public.

Other Requirements:

• You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency.
• You must be able to perform essential job functions.

Legal Requirements:

• This position requires the selected candidate to undergo and pass a Fingerprint and Name-Based Criminal History Check prior to employment.

How to Apply:

• Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
• If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
• Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
• Failure to comply with the above application requirements may eliminate you from consideration for this position.

Veterans:

• Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to and click on Veterans.

Telecommunications Relay Service (TRS):

• 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.
The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.

EXAMINATION INFORMATION

• Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).
• Your score is based on the detailed information you provide on your application and in response to the supplemental questions.
• Your score is valid for this specific posting only.
• You must provide complete and accurate information or:
  • your score may be lower than deserved.
  • you may be disqualified.
• You may only apply/test once for this posting.
• Your results will be provided via email.

Learn more about our Total Rewards by watching this short !
See the total value of your benefits package by exploring our

Health & Wellness

We offer multiple health plans so our employees can choose what works best for themselves and their families. Our comprehensive benefits package includes health coverage, vision, dental, and wellness programs.*

Compensation & Financial Planning
We invest in our employees by providing competitive wages and encouraging financial wellness by offering multiple ways to save money and ensure peace of mind including multiple retirement and investment plan options.

Work/Life Balance
We know there's more to life than just work! Our generous paid leave benefits include paid vacation, paid sick leave, eight weeks of paid parental leave, military leave, and paid time off for most major U.S. holidays, as well as flexible work schedules and work-from-home opportunities.*

Values and Culture
We believe in the work we do and provide continual opportunities for our employees to grow and contribute to the greater good. As one of the largest employers in the state, we provide opportunities for internal mobility, professional development, and the opportunity to give back by participating in workplace charitable giving.

Employee Perks
Sometimes, it is the little "extras" that make a big difference. Our employees receive special employee-only discounts and rates on a variety of services and memberships.

For more information on all of these Total Rewards benefits, please visit and click on the benefits box.

*Eligibility rules apply.
01

INSTRUCTIONS: You must complete the supplemental questions below. These supplemental questions are the exam and will be scored. They are designed to give you the opportunity to relate your experience and training background to the major activities (Work Behaviors) performed in this position. Failure to provide complete and accurate information may delay the processing of your application, or result in a lower-than-deserved score or disqualification. You must complete the application and answer the supplemental questions. Resumes, cover letters, and similar documents will not be reviewed for the purposes of determining your eligibility for the position or to determine your score.
All information you provide on your application and supplemental questions is subject to verification. Any misrepresentation, falsification or omission of material facts is subject to penalty. If requested, you must provide documentation, including names, addresses, and telephone numbers of individuals who can verify the validity of the information you provide in the application and supplemental questions.

Read each work behavior carefully. Determine and select which "Level of Performance" most closely represents your highest level of experience/training. List the employer(s)/training source(s) from your Work or Education sections of the application where you gained this experience/training. The "Level of Performance" you choose for each work behavior must be clearly supported within the description of the experience and training information entered in your application or your score may be lowered. In order to receive credit for experience, you must have worked in a job for at least six months in which the experience claimed was a major function.

If you have read and understand these instructions, please click on the "Yes" button and proceed to the exam questions.
If you have general questions regarding the application and hiring process, please refer to our

• Yes

02

WORK BEHAVIOR 1 - CUSTOMER SERVICE/TECHNICAL ASSISTANCE
Greets customers, verifies their form of identification, and assists them with the completion of forms. Disseminates forms and informational brochures based on customer needs. Utilizes appropriate customer service skills when dealing with adversarial situations. Independently responds to questions and/or concerns and provides information directly to customers in person regarding the services provided and the requirements associated with each service.
Levels of Performance
Select the "Level of Performance" which best describes your claim.

• A. I have experience providing information and communicating with the public in person, over phone calls, AND in writing (paper or electronically).
• B. I have experience providing information and communicating with the public in person OR over phone calls.
• C. I have experience providing information and communicating with the public in writing (paper or electronic). My experience does NOT include in person or phone call communications.
• D. I have successfully completed college-level coursework or training related to communications or public speaking.
• E. I have NO experience or training related to this work behavior.

03

In the text box below, please describe your experience as it relates to the level of performance you claimed on this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you claimed you have no work experience related to this work behavior, type N/A in the text box below.

1. The name(s) of the employer(s) where you gained this experience.
2. The type(s) of information you communicated to the public.
3. The method with which you communicated to the public (in person, by phone, or in writing).

04

If you have selected the level of performance pertaining to college coursework/training, please provide your responses to the items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.

1. College/University/Training Source
2. Course Title(s)
3. Credits/Clock Hours

05

WORK BEHAVIOR 2 - DATA ENTRY
Enters applicant test results and customer application information for driver license services into an online driver license application software system. Verifies the accuracy of the data that has been input. Resolves discrepancies in information. Obtains missing information needed to resolve incomplete documents.
Levels of Performance
Select the "Level of Performance" which best describes your claim.

• A. I have experience entering and updating electronic data and verifying its accuracy. I have also resolved discrepancies in information and obtained missing information needed to resolve incomplete documents.
• B. I have experience entering and updating electronic data and verifying its accuracy.
• C. I have successfully completed college-level education or training related to data entry or data management.
• D. I have NO experience or training related to this work behavior.

06

In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.

1. The name(s) of the employer(s) where you gained this experience.
2. The actual duties you performed related to entering information into a computer system.
3. The type(s) of information you entered into a computer system.
4. Your level of responsibility.

07

If you have selected the level of performance pertaining to college coursework/training, please provide your responses to the items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.

1. College/University/Training Source
2. Course Title(s)
3. Credits/Clock Hours

08

WORK BEHAVIOR 3 - REVIEW AND PROCESS IDENTITY DOCUMENTS
Reviews and processes identity documents by accessing various tools, systems, and databases. Authenticates and identifies documents used to establish identity and eligibility for driver license or identification card products to aid in identifying irregularities and fraud. Identity documents include, but are not limited to: birth certificates, proof of residency documents, U.S. Passports, Social Security Cards, court documents, and immigration documents issued by the Department of Homeland Security.
Levels of Performance
Select the "Level of Performance" which best describes your claim.

• A. I have experience identifying and authenticating documents used to establish identity and eligibility for driver license/identification card products. I reviewed and processed identity documents by accessing various tools, systems, and database.
• B. I have experience identifying and authenticating documents used to establish identity and eligibility OTHER THAN for driver license/identification card products. I reviewed and processed identity documents by accessing various tools, systems, and database.
• C. I have experience identifying and authenticating documents used to establish identity or eligibility.
• D. I have successfully completed formal training on how to identify and authenticate documents.
• E. I have NO experience or training related to this work behavior.

09

In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.

1. The name(s) of the employer(s) where you gained this experience.
2. The type(s) of documents you reviewed and authenticated.
3. The type(s) of documents you processed.
4. The type(s) of tools, systems, or databases you used to process identity documents.

10

If you have selected the level of performance pertaining to training, please provide your responses to the items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.

1. Training Source
2. Course Title
3. Credits/Clock Hours

11

WORK BEHAVIOR 4 - OPERATE OFFICE EQUIPMENT
From the list below, please select the office equipment you have experience in operating.

• A. Debit/Credit Card Payment Machine (for sales transactions)
• B. Computer
• C. Printer
• D. Copy Machine
• E. Fax Machine
• F. Scanner
• E. Digital Tablet Device
• F. None

12

In the text box below, please list the name(s) of the employer(s) where you gained the experience you claim with office equipment. If not applicable, please type N/A in the text box below.
Required Question