66,929 Email Support Specialist jobs in the United States

Email Support Specialist

55344 Minneapolis, Minnesota Atlas Staffing

Posted 2 days ago

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Job Description

Eden Prairie, MN

Order:

Order Type : Seasonal

Now Hiring: Email Support Specialist

Location: Eden Prairie, MN

Shift: 8:30 am - 5:00 pm, Monday - Friday

Pay: $20.00/hr

Employment Type: Seasonal

About this Opportunity:

Atlas Staffing has partnered with a Minnesota-based manufacturer of decorative lighting and greenery. This company supplies seasonal products-such as artificial trees, garlands, and LED lights.

We're hiring an Email Support Specialist to assist with customer service during their busy season. This is a great opportunity to gain experience with a reputable company in a fast-paced, team-oriented environment.

What You'll Be Doing:

  • Read and respond to customer emails regarding product questions, concerns, or issues
  • Write clear, professional email responses that align with company standards
  • Follow up on unresolved inquiries and provide timely updates to customers
What makes you a great fit:
  • 1-2 years of call center or customer service-related experience
  • Excellent listening and written communication skills
  • Ability to troubleshoot issues and communicate solutions effectively
  • Must pass a typing test with a minimum of 35 WPM
  • Reliable with a strong work ethic
Why work with our client?
  • Opportunity to work for a reputable company
  • Enhance on current skills!
  • Work with a dedicated team

Atlas Staffing Benefits:

Since this a temporary position with no guarantee of permanent hire by the client, employees are eligible for Atlas Staffing benefits, which include Medical, Dental, Life Insurance, Short-Term Disability, Critical Illness, Vision, Accidental Insurance, and Paid Time Off.

How to apply for this position:

Online: Click "Apply With Us" below and submit to the Bloomington branch

In-person: Visit us at 1310 W. 98th St. Bloomington, MN 55431

We welcome walk-in applicants Monday-Friday 10:00am - 3:00pm, or by appointment

Questions? Call us:

Atlas Staffing is one of the largest locally owned employment agencies in the Twin Cities.

We were founded in 1985 and have grown to multiple locations, covering the entire Twin Cities metro and surrounding areas.
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Email Support Specialist Remote

78208 Fort Sam Houston, Texas D Harrell Enterprises

Posted 9 days ago

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Job Description

We are looking for a reliable Email Support Specialist to manage incoming messages from customers and vendors. The role requires attention to detail, strong writing skills, and the ability to respond quickly and professionally.

Responsibilities

  • Monitor and organize the company’s shared email inbox.

  • Draft clear, accurate responses to inquiries.

  • Escalate technical requests and billing concerns as needed.

  • Maintain proper documentation of communications.

  • Prioritize emails to meet response deadlines.

Requirements

  • Prior email or customer support experience preferred.

  • Excellent grammar, spelling, and writing skills.

  • Strong organizational skills and accuracy.

  • Ability to manage a high volume of emails efficiently.

  • Proficiency with email systems and office software.

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Remote Chat and Email Support Specialist

Premium Job
Remote $25 - $30 per hour Suffolk Technologies

Posted 9 days ago

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Job Description

Full time Permanent

We are looking for a reliable and customer-focused Remote Chat and Email Support Specialist to join our support team. In this role, you will provide timely, accurate, and professional responses to customer inquiries via live chat and email. The ideal candidate is a strong communicator, detail-oriented, and able to multitask while maintaining excellent customer service standards.

Key Responsibilities:
• Respond promptly to customer inquiries through chat and email channels.
• Assist customers with product/service information, troubleshooting, and issue resolution.
• Escalate complex issues to higher-level support or other departments when necessary.
• Maintain accurate records of customer interactions and follow-ups in the support system.
• Meet or exceed performance metrics such as response time, resolution time, and customer satisfaction scores.
• Provide personalized service to enhance the customer experience.
• Collaborate with other team members to improve workflows and customer support strategies.
• Stay updated on product updates, promotions, and company policies.

Qualifications:
• High School Diploma (minimum); Associate’s or Bachelor’s degree preferred.
• Previous experience in customer support, help desk, or call center environment (preferred).
• Excellent written communication skills with a professional tone.
• Strong problem-solving and critical thinking skills.
• Ability to handle multiple chats/emails at the same time while staying organized.
• Proficiency with customer service software, ticketing systems, and chat platforms.
• Ability to work independently in a remote setting.
• Reliable internet connection and computer.

Benefits:
• Competitive hourly rate / salary.
• 100% remote work flexibility.
• Paid training and opportunities for professional development.
• Supportive and collaborative team environment.
• Potential for career advancement within the company.
• Work-life balance with flexible schedules.

Company Details

Suffolk Technologies is a venture capital platform funding the next generation of companies solving built environment challenges. To pave the way for a more productive and sustainable future, we deploy capital, resources, and networks to help daring founders grow and scale new technologies in construction, architecture, engineering, real estate, and infrastructure.
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Remote Chat and Email Support Specialist

Premium Job
Remote $25 - $30 per year ClearPoint Health

Posted 9 days ago

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Job Description

Full time Permanent

We are looking for a reliable and customer-focused Remote Chat and Email Support Specialist to join our support team. In this role, you will provide timely, accurate, and professional responses to customer inquiries via live chat and email. The ideal candidate is a strong communicator, detail-oriented, and able to multitask while maintaining excellent customer service standards.

Key Responsibilities:
• Respond promptly to customer inquiries through chat and email channels.
• Assist customers with product/service information, troubleshooting, and issue resolution.
• Escalate complex issues to higher-level support or other departments when necessary.
• Maintain accurate records of customer interactions and follow-ups in the support system.
• Meet or exceed performance metrics such as response time, resolution time, and customer satisfaction scores.
• Provide personalized service to enhance the customer experience.
• Collaborate with other team members to improve workflows and customer support strategies.
• Stay updated on product updates, promotions, and company policies.

Qualifications:
• High School Diploma (minimum); Associate’s or Bachelor’s degree preferred.
• Previous experience in customer support, help desk, or call center environment (preferred).
• Excellent written communication skills with a professional tone.
• Strong problem-solving and critical thinking skills.
• Ability to handle multiple chats/emails at the same time while staying organized.
• Proficiency with customer service software, ticketing systems, and chat platforms.
• Ability to work independently in a remote setting.
• Reliable internet connection and computer.

Benefits:
• Competitive hourly rate / salary.
• 100% remote work flexibility.
• Paid training and opportunities for professional development.
• Supportive and collaborative team environment.
• Potential for career advancement within the company.
• Work-life balance with flexible schedules.

Company Details

We act with integrity, building trust and transparency in all our interactions with employees, customers, and stakeholders. We approach challenges with humility, acknowledging both our strengths and areas for growth. Finally, we are driven by excellence, continuously raising the bar to deliver top-quality outcomes and empowering our team to reach their full potential.
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Email/Chat Support Specialist

10013 Highland Falls, New York NITEX

Posted 6 days ago

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Job Description

Permanent

This is a remote position.

Join our dynamic team at Nitex, a leading company in the Apparel & Fashion industry, as an Email/Chat Support Specialist. In this role, you will be responsible for providing excellent customer service through email and chat channels. If you have a passion for fashion and enjoy helping customers, then this is the perfect opportunity for you.

Location: United States (Remote) Responsibilities: Respond to customer inquiries and provide solutions via email and chat Assist customers with product information, order status, and returns Resolve customer complaints and issues in a timely and professional manner Collaborate with other departments to ensure customer satisfaction Maintain accurate records of customer interactions Qualifications: 1+ years of experience in customer service or support role Excellent written and verbal communication skills Ability to multitask and prioritize in a fast-paced environment Strong problem-solving skills Knowledge of Apparel & Fashion industry preferred

If you are a team player with a positive attitude and a passion for helping customers, then we want to hear from you. Apply now to join the Nitex team!

Requirements1+ years of experience in customer service or support roleExcellent written and verbal communication skillsAbility to multitask and prioritize in a fast-paced environmentStrong problem-solving skillsKnowledge of Apparel & Fashion industry preferred Benefits

Benefits:

• Competitive salary.

• Comprehensive benefits package including medical, dental, and vision.

• Paid time off and holidays.

• Professional development and training opportunities.

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Email Chat Support Specialist

60608 Bridgeport, Illinois Earls Plumbing & Drain Cleaning

Posted 16 days ago

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Job Description

Permanent

This is a remote position.

ValueAdd Research and Analytics Solutions LLP is seeking a motivated Email Chat Support Specialist to join our Wholesale industry team. The ideal candidate will be responsible for providing exceptional customer service through email and chat support, resolving customer inquiries and issues efficiently and effectively.

Location: United States (Remote) Responsibilities: Respond to customer inquiries and issues via email and chat in a timely manner Provide accurate information and solutions to customers Assist customers with product information, pricing, and order status Escalate complex issues to the appropriate team members Maintain detailed records of customer interactions and transactions Qualifications: 1+ years of experience in customer service or support role Excellent written communication skills Ability to multitask and prioritize in a fast-paced environment Strong problem-solving skills Proficiency in Microsoft Office and CRM software Skills: Strong customer service skills Ability to work independently and as part of a team Attention to detail Ability to remain calm and professional under pressure Requirements 1+ years of experience in customer service or support role Excellent written communication skills Ability to multitask and prioritize in a fast-paced environment Strong problem-solving skills Proficiency in Microsoft Office and CRM software
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Email/Chat Support Specialist

77028 Texas, Texas Earls Plumbing & Drain Cleaning

Posted 21 days ago

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Job Description

Permanent

This is a remote position.

Earls Plumbing & Drain Cleaning is seeking a detail-oriented and customer-focused Email/Chat Support Specialist to join our Customer Support team in the Wholesale industry. The ideal candidate will be responsible for providing exceptional customer service through email and chat channels, resolving customer inquiries and issues in a timely and efficient manner.

Location: United States (Remote) Responsibilities: Respond to customer inquiries and issues via email and chat Provide accurate and timely information to customers Resolve customer complaints and issues with professionalism and empathy Escalate complex issues to appropriate team members for resolution Maintain detailed and accurate records of customer interactions Qualifications: 1+ years of experience in customer service or support role Excellent written and verbal communication skills Strong problem-solving abilities Ability to work independently and as part of a team Proficiency in email and chat support platforms

If you are a customer-focused individual with strong communication skills and a passion for providing exceptional service, we want to hear from you! Apply now to join the Earls Plumbing & Drain Cleaning team as an Email/Chat Support Specialist.

Requirements 1+ years of experience in customer service or support role Excellent written and verbal communication skills Strong problem-solving abilities Ability to work independently and as part of a team Proficiency in email and chat support platforms
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Email/Chat Support Specialist

33139 Miami Beach, Florida ValueAdd Research and Analytics Solutions LLP

Posted 27 days ago

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Job Description

Permanent

This is a remote position.

Join our dynamic team at ValueAdd Research and Analytics Solutions LLP as an Email/Chat Support Specialist. In this role, you will be responsible for providing exceptional customer service through email and chat channels. If you have a passion for helping customers and excellent communication skills, we want to hear from you!

Location: United States (Remote) Responsibilities: Respond to customer inquiries and issues via email and chat in a timely and professional manner Provide accurate information and solutions to customers Escalate complex issues to the appropriate team members Maintain detailed records of customer interactions Assist with other customer support tasks as needed Qualifications: High school diploma or equivalent 1-2 years of experience in customer service or a related field Excellent written and verbal communication skills Ability to multitask and prioritize in a fast-paced environment Strong problem-solving skills Proficiency in Microsoft Office and CRM software

If you are looking for a rewarding opportunity to make a difference in the Environmental Services industry, apply now to join our team as an Email/Chat Support Specialist at ValueAdd Research and Analytics Solutions LLP!

RequirementsHigh school diploma or equivalent1-2 years of experience in customer service or a related fieldExcellent written and verbal communication skillsAbility to multitask and prioritize in a fast-paced environmentStrong problem-solving skillsProficiency in Microsoft Office and CRM software
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Customer Service & Technical Support Specialist

35801 Huntsville, Alabama $22 Hourly WhatJobs

Posted 7 days ago

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Job Description

full-time
Our client is seeking a knowledgeable and empathetic Customer Service & Technical Support Specialist to join their team in Huntsville, Alabama . This role is dedicated to providing exceptional support to customers regarding our products and services. You will be responsible for answering inquiries, troubleshooting technical issues, and guiding customers through product usage and resolutions. The ideal candidate will possess strong communication skills, a patient demeanor, and a genuine desire to help others. A solid understanding of technical concepts relevant to our industry is crucial, along with the ability to explain complex solutions in a clear and concise manner. This position requires active listening, effective problem-solving, and the ability to manage multiple customer interactions simultaneously. You will be a key point of contact, ensuring customer satisfaction and retention. Responsibilities include managing support tickets, documenting customer interactions, and escalating issues when necessary.
Responsibilities:
  • Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
  • Provide technical assistance and troubleshooting for product-related issues.
  • Guide customers through product features, functionalities, and common use cases.
  • Document all customer interactions and support resolutions accurately in the CRM system.
  • Escalate complex technical issues to appropriate departments or senior support staff.
  • Identify and report trends in customer issues to help improve products and services.
  • Maintain a high level of customer satisfaction through effective problem-solving and empathetic communication.
  • Assist in creating and updating support documentation and FAQs.
  • Collaborate with the product and development teams to relay customer feedback.
  • Adhere to company policies and procedures for customer support.

Qualifications:
  • High school diploma or equivalent; Associate's or Bachelor's degree preferred.
  • 2+ years of experience in customer service or technical support roles.
  • Proficiency in troubleshooting technical issues and explaining technical concepts clearly.
  • Excellent verbal and written communication skills.
  • Strong active listening and problem-solving abilities.
  • Familiarity with CRM software and helpdesk ticketing systems.
  • Patience, empathy, and a customer-centric attitude.
  • Ability to multitask and manage time effectively in a fast-paced environment.
  • Ability to work independently and as part of a team.
  • A genuine interest in technology and problem-solving.
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Customer Service & Technical Support Specialist

32202 Riverview, Florida $20 Hourly WhatJobs

Posted 7 days ago

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Job Description

full-time
Our client, a leading provider of innovative software solutions, is seeking a dedicated and technically proficient Customer Service & Technical Support Specialist to join their fully remote support team. This role is crucial for ensuring our clients receive exceptional assistance and timely resolution to their technical inquiries and issues. The ideal candidate will possess a strong understanding of software applications, excellent communication skills, and a passion for customer satisfaction. Responsibilities include responding to customer support requests via phone, email, and chat, troubleshooting software-related problems, and providing clear, concise guidance to users. You will also be responsible for documenting support interactions, escalating complex issues to appropriate teams, and contributing to the knowledge base with solutions and FAQs. The ability to patiently explain technical concepts to non-technical users is paramount. This position requires strong analytical and problem-solving abilities, a proactive approach to identifying potential issues, and a commitment to delivering high-quality support. We are looking for an individual who can effectively manage their time, prioritize tasks, and work autonomously in a remote environment. The successful candidate will be a key point of contact for our clients, ensuring their continued success with our products. This is an excellent opportunity to join a growing company and contribute to a positive customer experience.
Responsibilities:
  • Provide first-line technical support to customers via phone, email, and chat.
  • Troubleshoot and resolve software-related issues efficiently and effectively.
  • Guide customers through product features and functionalities.
  • Document all customer interactions and resolutions in the ticketing system.
  • Escalate unresolved issues to senior support staff or development teams.
  • Contribute to the creation and maintenance of help desk documentation and knowledge base articles.
  • Identify trends in customer issues and provide feedback for product improvement.
  • Ensure customer satisfaction by delivering prompt, professional, and friendly service.
  • Manage support queue and prioritize tasks effectively.
  • Stay up-to-date with product updates and new features.
Qualifications:
  • High school diploma or equivalent; Associate's or Bachelor's degree in a related field preferred.
  • 2+ years of experience in customer service or technical support, preferably with software products.
  • Strong understanding of common operating systems (Windows, macOS) and web technologies.
  • Excellent verbal and written communication skills.
  • Proficiency in using help desk software and ticketing systems.
  • Strong problem-solving and troubleshooting abilities.
  • Patience and a customer-centric attitude.
  • Ability to work independently and manage time effectively in a remote setting.
  • Familiarity with CRM software is a plus.
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