124,911 Emergency jobs in the United States

JOB PURPOSE:

The Case Manager is responsible for using sound professional judgement and best practices to ensure quality case management services are provided to the service population especially in crisis situations while maintaining compliance with established states and federal standards. Monitors assigned caseload of clients participating in program; establishes program plan/goals and evaluates client's progress by conducting routine meetings with clients and/or staff; serves as advocate for clients in order to acquire services that will enable them to functionally cope with their environment.

ESSENTIAL JOB RESPONSIBILITIES:

* Coordinate referral, service planning and documentation of services for assigned caseload.

* Assist applicants with the completion and submission of their Program applications, including staffing mobile intake operations, as requested.

* Review submitted applications for completion and ensure the program has received all documentation needed to perform a complete eligibility, priority, and DOB review.

* Interviews applications to determine eligibility for program enrollment based on established guidelines and requirements; conduct needs assessment, obtains pertinent information and establish program goals eligible clients; refers applicants to other agencies if not appropriate for program.

* Develop client intake and case plan for clients; instructs clients in completing necessary paperwork including goals and/or budget forms; completes orientation check-off form and obtains release of information forms when appropriate; completes social history on new clients each week.

* Provide weekly updates to all eligible applicants assigned to them in alignment with program guidelines to discuss and evaluate their progress; prepares accurate and up to date records.

* Demonstrate knowledge of program from intake, through construction, and closeout and provide updates to applicants throughout their recovery process.

* Conduct signing events, pre-construction meetings, and completion of grant agreements as needed and educate applicants on expectations and requirements around pre-construction and construction processes.

* Stay actively engaged in Program work activities during required working hours and ensure all daily tasks, assignments, and case updates are completed in a timely manner.

* If assigned Duplication of Benefits Case Management review responsibilities, reviews must be completed in a timely manner in alignment with overall, monthly, and weekly program goals. The Case Manager must adhere to all HUD and Program DOB policies and requirements and ensure that all potential duplications of benefits are identified and captured in the system of record.

* Maintain a QC pass rate for all tasks of 90% or higher.

* Refers clients to appropriate programs or other agencies based on clients' needs and in accordance with their program plan.

* Meets all deadlines required by program supervisor and partners.

* Meets all federal and state regulatory guidelines and standards that are applicable to this position.

* Maintain a caseload in accordance with agency policies and procedures contract standards.

* Maintain a minimum number of weekly contacts with clients.

* Engage and involve client in the casework process.

* Participate in weekly case staffing with case managers.

* Maintain confidentiality in all areas of the service population and program operations.

* Other duties as assigned.

* Demonstrate Exceptional customer service, in Everything you do, by placing the child, family, Veteran or client first to support our mission to "Empower people to build better lives for themselves, their families, and their communities."

ESSENTIAL QUALIFICATIONS:

EDUCATION: Required- 4-years bachelors or undergraduate degree from an accredited Program/university, preferably in one of the following areas: Social Work, Psychology, Criminal Justice, Sociology or related field of study. Preferred- Graduate degree from accredited program/university in a related field.

EXPERIENCE: 1+ year related experience and/or training including experience working in Crisis intervention. Proficiency in Spanish/English (written and spoken language skills), required. Preferred experience working in a social or public service environment with case management experience.

ATTENDANCE: Must maintain regular and acceptable attendance at such level as is determined in the employer's sole discretion.

LICENSES: Driver's License with clear record.

VEHICLE: Must have daily use of a vehicle without prior notice.

OTHER: Must be available and willing to travel to various locations and with such frequency as the business need dictates. Must not pose a direct threat or significant risk of substantial harm to the safety or health of himself/herself or others.

Endeavors has a longstanding practice of providing a work environment that is free from all forms of employment discrimination, including harassment, because of race, color, sex, gender, age, religion, national origin, marital status, sexual orientation, gender identity, genetic information, disability, military or veteran status, or any other characteristic protected by law. We recruit, hire, employ, train, promote, and compensate individuals based on job-related qualifications and abilities.

Endeavors also provides reasonable accommodation to qualified individuals with disabilities or based on a sincerely held religious belief, in accordance with applicable laws. If you need to inquire about an accommodation, or need assistance with completing the application process, please email or speak with your recruiter.

Endeavors is dedicated to offering reasonable accommodations for individuals with disabilities. If you are a qualified candidate with a disability and need help submitting your application online, please reach out to us at If you are chosen for an interview, we will provide further details on how to request accommodations for the interview process.

Job Type

Full-time

Description

Work Hours Varies Workdays: Monday - Friday (weekends/evenings as needed) Location: Kerrville, Texas
Mission: The mission of Catholic Charities is to provide for the needs of our community through selfless service under the sign of love.
Summary:

The Disaster Relief Case Manager is responsible for providing immediate and ongoing support to individuals and families impacted by disasters, with the goal of helping clients recover and stabilize following a crisis. This position plays a critical role in assisting clients as they navigate federal disaster assistance programs, including those offered by the Federal Emergency Management Agency (FEMA) and the Small Business Administration (SBA), primarily through support at Disaster Recovery Centers (DRCs). The Disaster Relief Case Manager will coordinate and deliver a range of essential services offered by CCAOSA, including but not limited to: Emergency Financial Assistance, Funeral Financial Assistance, Referrals for Counseling and Emotional Support Services, Referrals to Caritas Legal Services, Assistance with Immediate Basic Needs (e.g., gift cards for food or supplies) via the Donation Distribution Center, Short-Term Shelter or Housing Support (e.g., hotel or Airbnb accommodations), Long-Term Housing Assistance (e.g., locating and securing rental housing for stabilization). In addition to direct assistance, the Case Manager will assess client needs, develop individualized recovery plans, and connect clients with relevant internal services and community partners.

Position Responsibilities:

• * Must be able to deploy to Kerr County (Kerrville, Texas) for CCAOSA's current response to Texas Severe Storms and Flooding DR-4871-TX for Flood Crisis Relief in Kerrville, Texas and eligible counties for up to 6 days a week, including overnight lodging
• *Assist with day-to-day program operations for CCAOSA's current response to Texas Severe Storms and Flooding DR-4871-TX for Flood Crisis Relief in Kerrville, Texas and eligible counties related to disaster case management services including but not limited to assessing and determining eligibility for emergency assistance, requesting and applying for emergency assistance, administering emergency funding and processing payments for emergency assistance.
• *Coordinate and deliver a range of essential services offered by CCAOSA, including but not limited to: Emergency Financial Assistance, Funeral Financial Assistance, Referrals for Counseling and Emotional Support Services, Referrals to Caritas Legal Services, Assistance with Immediate Basic Needs (e.g., gift cards for food or supplies) via the Donation Distribution Center, Short-Term Shelter or Housing Support (e.g., hotel or Airbnb accommodations), Long-Term Housing Assistance (e.g., locating and securing rental housing for stabilization).
• *Responsible for ensuring all forms are fully completed, all necessary documentation is obtained, and data is entered into all appropriate databases (Charity Tracker, Briteworks, Smartsheets, etc.) in a timely manner
• *Responsible for intake assessment of clients to determine eligibility and assess client needs.
• *Maintain active caseload of clients to include establishing goals, assessment, and tracking of outcomes.
• *Maintain detailed, up-to-date, accurate, and well-written documented case notes of client progress.
• *Submit daily, weekly, monthly, and quarterly reports in a timely manner to Program Manager or Senior Director.
• *Provide clients assistance in navigating and applying for resources via the Federal Emergency Management Agency (FEMA) and the Small Business Administration (SBA), primarily through support at Disaster Recovery Centers (DRCs).
• Maintain good relationships with community partners and resources.
• May be required to attend meetings, visit clients, conduct inspections on habitability and lead standards, deliver vendor payment to properties, or pick up items or donations for program.
• May be required to conduct local outreach to promote services offered
• Responsible for protecting the confidentiality of any information or material obtained in the service with the organization to include but not limited to client names and information, services rendered to clients, donors names and gifts, internal and external investigations or results of any investigations, and financial information.
• Adherence to the Code of Conduct and the Faith and Moral is mandatory.
• Every employee is required to take a solution-oriented approach in their interactions and undertakings, as well as being a team member that promotes collaboration and commitment to the Mission and Vision of the organization.
• Other duties as assigned by Program Manager, Senior Director, or VP of Programs

• Develop and execute strategies to recruit, train, and retain volunteers.
• Screen, onboard, and manage volunteers for various relief operations.
• Maintain accurate databases of volunteer information, hours, and assignments.
• Coordinate volunteer schedules and assignments based on operational needs.
• Provide ongoing support and communication to volunteers.
• Organize and facilitate volunteer orientation and training sessions.
• Evaluate volunteer effectiveness and gather feedback for program improvement.
• Act as a liaison between volunteers and the organization's operational teams.
• Ensure compliance with organizational policies and safety protocols for volunteers.

• Bachelor's degree in a related field or equivalent experience.
• Proven experience in volunteer management, non-profit work, or human resources.
• Excellent communication, interpersonal, and motivational skills.
• Strong organizational and time-management abilities.
• Proficiency in database management and MS Office Suite.
• Ability to work effectively under pressure and in challenging situations.
• Passion for humanitarian work and community service.
• Experience with virtual communication and remote team management is a plus.

• Develop and execute strategic plans for disaster preparedness and response initiatives.
• Coordinate and manage all operational aspects of disaster relief programs, including logistics, supply chain, and volunteer management.
• Assess community needs in post-disaster scenarios and tailor program interventions accordingly.
• Build and maintain strong relationships with local government agencies, community partners, other NGOs, and beneficiaries.
• Secure funding through grant writing, donor relations, and fundraising activities.
• Oversee program budgets, ensuring efficient allocation and responsible financial management.
• Develop and implement monitoring and evaluation frameworks to assess program impact and effectiveness.
• Recruit, train, and supervise program staff and volunteers.
• Ensure adherence to organizational policies, ethical standards, and humanitarian principles.
• Represent the organization in relevant coordination meetings and public forums.
• Prepare comprehensive reports on program activities, outcomes, and financial status for internal and external stakeholders.

• Bachelor's degree in International Development, Public Administration, Social Work, or a related field; Master's degree preferred.
• Minimum of 5 years of experience in program management, preferably within the non-profit or humanitarian sector, with a focus on disaster relief or emergency response.
• Proven ability to lead and manage complex projects in challenging environments.
• Strong understanding of disaster management cycles and humanitarian principles.
• Excellent leadership, communication, and interpersonal skills.
• Demonstrated experience in budget management and fundraising/grant writing.
• Proficiency in monitoring and evaluation techniques.
• Ability to work effectively under pressure and make sound decisions in crisis situations.
• Willingness to travel as needed, including to remote or disaster-affected areas.
• Commitment to the mission and values of the organization.

• Oversee the full lifecycle of disaster relief programs, from needs assessment to project closure.
• Develop and implement program strategies aligned with organizational goals and humanitarian principles.
• Manage program budgets, ensuring efficient allocation of resources and financial accountability.
• Lead and mentor program teams, fostering a collaborative and results-oriented work environment.
• Establish and maintain strong partnerships with local governments, NGOs, and international agencies.
• Ensure compliance with donor requirements, organizational policies, and international humanitarian standards.
• Monitor program activities, collect data, and produce regular reports on progress and impact.
• Identify program risks and challenges, developing and implementing mitigation strategies.
• Represent the organization in relevant forums and engage with stakeholders.
• Contribute to fundraising efforts and proposal development for new disaster relief initiatives.

• Master's degree in International Relations, Humanitarian Affairs, Public Policy, or a related field.
• Minimum of 7 years of progressive experience in humanitarian aid, emergency response, or disaster relief program management.
• Proven experience in leading teams and managing complex programs in challenging environments.
• Strong understanding of humanitarian principles, international law, and disaster management frameworks.
• Excellent budget management and financial oversight skills.
• Exceptional leadership, communication, negotiation, and interpersonal skills.
• Ability to analyze complex situations, develop strategic solutions, and make sound decisions.
• Experience working with diverse cultural contexts and local communities.
• Proficiency in relevant software and communication tools for remote collaboration.
• Commitment to humanitarian values and a passion for serving vulnerable populations.

LOCATION:
Remote Work-at-Home

JOB TYPE:
Part-Time

PAY TYPES:
Hourly + Bonus

APPLICATION DETAILS:
No Resume Required, Entry-Level

POSITION OVERVIEW:

MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.

We are seeking agents to work as needed in response to disaster relief efforts. This is a temporary, remote position contingent on hurricane disaster relief needs.

Candidates accepted for this role will be e-mailed and texted on an as-needed basis. Hours of operation are from 8:00 AM - 8:00 PM ET, with shifts from 8:00 AM - 2:00 PM and 2:00 PM - 8:00 PM.

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.

WHAT DOES A HURRICANE RELIEF AGENT DO?

We improve the customers experience, providing exceptional solutions to simple requests. You will apply the latest customer service techniques and learn our account management systems while helping improve the customer experience during a difficult time.

Our Hurricane Relief Agents are responsible for the following tasks:

• Assist customers with service inquiries
• Learn the common requests and solutions
• Improve the customers experience
• Utilize our service techniques and systems
• Escalate customer dissatisfaction to proper channels

In addition to becoming the best in the business, you must be confident, fully engaged, a team player, and dedicated. You are also responsible for bringing a positive and enthusiastic outlook to work each day!

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

MCI provides all new employees with world-class training, encouraging all positive, driven, and confident applicants to apply. Ideal candidates for this position are highly motivated, energetic, and dedicated.

Qualifications

• Must be 18 years of age or older
• High school diploma or equivalent
• Excellent organizational, written, and oral communication skills
• The ability to type swiftly and accurately (20+ words a minute)
• Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
• Basic understanding of Windows operating systems
• Highly reliable with the ability to maintain regular attendance and punctuality
• The ability to evaluate, troubleshoot, and follow up on customer issues
• An aptitude for conflict resolution, problem solving, and negotiation
• Must be customer service oriented (empathetic, responsive, patient, and conscientious)
• Ability to multi-task, stay focused, and self-manage
• Strong team orientation and customer focus
• The ability to thrive in a fast-paced environment where change and ambiguity prevalent
• Excellent interpersonal skills and the ability to build relationships with your team and customers

All MCI Locations

• Must be authorized to work in the country where the job is based.

Subject to the program and location of the position

• Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
• Must be willing to submit to drug screening. Job offers are contingent on drug screening results.

WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?

At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.

What You Can Expect from MCI:

We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy:

• Paid Time Off: Earn PTO and paid holidays to take the time you need.
• Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars!
• Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location.
• Retirement Savings: Secure your future with retirement savings programs, where available.
• Disability Insurance: Short-term disability coverage is available to help protect you during unexpected challenges.
• Life Insurance: Access life insurance options to safeguard your loved ones.
• Supplemental Insurance: Accident and critical illness insurance
• Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities.
• Paid Training: Learn new skills while earning a paycheck.
• Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement.
• Casual Dress Code: Be comfortable while you work.

Compensation & Benefits that Fit Your Life

MCI takes pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations. While specific benefits and incentives may vary by geography, the core of our commitment remains the same: rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued.

If youre ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you. Apply today!

This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.

Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources.

At MCI and its subsidiaries, we embrace differences and believe diversity benefits our employees, company, customers, and community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, where employees are treated with dignity and respect. All employees are responsible for fulfilling MCI's commitment to a diverse and equal-opportunity work environment.

MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider qualified applicants with criminal histories for employment in a manner consistent with local and federal requirements.

MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, MCI's policy is to provide reasonable accommodation to qualified employees with protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works.

MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services.

In 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa's Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI's subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times, respectively. MCI has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines.

Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum.

The purpose of the above job description is to provide potential candidates with a general overview of the role. It's not an all-inclusive list of the duties, responsibilities, skills, and qualifications required for the job. You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based on your performance of the tasks listed in this job description.

The employer has the right to revise this job description at any time. This job description is not an employment contract, and either you or the employer may terminate employment at any time for any reason.

• Coordinate the planning, implementation, and monitoring of disaster relief programs.
• Assess needs in disaster-affected areas and develop appropriate response strategies.
• Manage program budgets, track expenditures, and ensure accountability to donors.
• Liaise with local authorities, UN agencies, and other NGOs to ensure coordinated efforts.
• Facilitate the procurement and distribution of essential relief supplies and equipment.
• Provide technical support and guidance to field teams and local partners.
• Develop and submit regular program reports to management and donors.
• Ensure adherence to humanitarian principles and organizational policies.
• Contribute to contingency planning and preparedness initiatives.
• Manage program staff and volunteers involved in relief operations.

• Master's degree in International Development, Humanitarian Affairs, Public Health, or a related field.
• Minimum of 6 years of experience in humanitarian aid and disaster response programming.
• Demonstrated experience in program management, including budgeting and reporting.
• Strong understanding of emergency response principles and best practices.
• Excellent coordination, communication, and negotiation skills.
• Ability to work effectively under pressure and manage complex logistics.
• Experience with virtual team management and remote project oversight.
• Proficiency in relevant software and digital collaboration platforms.
• A deep commitment to humanitarian values and principles.
• Flexibility to travel internationally for short-term deployments if required.