302 Emergency Dispatch jobs in the United States

**Details**
+ **Department:** Patient Services
+ **Schedule: PRN; 6 Full Time Shifts Every 6 Weeks**
+ **Hospital:** **ON-SITE** ; Good Health Solutions Building
+ **Location:** 7701 Metropolis Drive Austin, Texas
**Benefits**
Paid time off (PTO)
Various health insurance options & wellness plans
Retirement benefits including employer match plans
Long-term & short-term disability
Employee assistance programs (EAP)
Parental leave & adoption assistance
Tuition reimbursement
Ways to give back to your community
_Benefit options and eligibility vary by position. Compensation varies based on factors including, but not limited to, experience, skills, education, performance, location and salary range at the time of the offer._
**Responsibilities**
Answer incoming calls and perform triage of inquiries.
+ Respond to telephone and/or Internet inquiries from customers seeking information and/or resources, following a set standard.
+ Collect relevant caller data to assist with measurement, tracking and reporting activities.
+ Track inquires, questions and answers and provide resolution.
+ Perform additional clerical duties as assigned.
**Requirements**
Education:
+ High School diploma equivalency OR 1 year of applicable cumulative job specific experience required.
+ Note: Required professional licensure/certification can be used in lieu of education or experience, if applicable.
**Why Join Our Team**
Ascension Seton, based in Austin, Texas, has provided thousands of associates and caregivers a rewarding career in healthcare since 1902. Ascension Seton operates more than 100 clinical locations in Central Texas and four teaching hospitals, including Dell Seton Medical Center at The University of Texas and Dell Children's Medical Center. Join us and create a career path you will love.
Ascension is a leading non-profit, faith-based national health system made up of over 134,000 associates and 2,600 sites of care, including more than 140 hospitals and 40 senior living communities in 19 states.
Our Mission, Vision and Values encompass everything we do at Ascension. Every associate is empowered to give back, volunteer and make a positive impact in their community. Ascension careers are more than jobs; they are opportunities to enhance your life and the lives of the people around you.
**Equal Employment Opportunity Employer**
Ascension provides Equal Employment Opportunities (EEO) to all associates and applicants for employment without regard to race, color, religion, sex/gender, sexual orientation, gender identity or expression, pregnancy, childbirth, and related medical conditions, lactation, breastfeeding, national origin, citizenship, age, disability, genetic information, veteran status, marital status, all as defined by applicable law, and any other legally protected status or characteristic in accordance with applicable federal, state and local laws.
For further information, view the EEO Know Your Rights (English) ( poster or EEO Know Your Rights (Spanish) ( poster.
As a military friendly organization, Ascension promotes career flexibility and offers many benefits to help support the well-being of our military families, spouses, veterans and reservists. Our associates are empowered to apply their military experience and unique perspective to their civilian career with Ascension.
Pay Non-Discrimination Notice ( note that Ascension will make an offer of employment only to individuals who have applied for a position using our official application. Be on alert for possible fraudulent offers of employment. Ascension will not solicit money or banking information from applicants.
**This Ministry does not participate in E-Verify and therefore cannot employ STEM OPT candidates.**

**Emergency Dispatch Supervisor**
These individuals must have a combination of the below qualifications:
1: Recent military experience with a focus on Military Police, Dispatching, Cybersecurity, etc. Honorable Discharges ONLY.
2: Law Enforcement, Corrections Officer, 911 Operator experience.
3: Four-year college degree in an applicable field.
4: Strong work history, meaning that the applicant has not had many jobs in the past 5-10 years and those jobs are applicable to a high paced, technology intensive role.
5: Must have the ability to work a flexible or rotating schedule. If the candidate needs a particular schedule, we may be able to offer something if they check several boxes indicated above.
6. Professional appearance is extremely important.
REQUIRED - Excellent verbal communication skills as this individual will be speaking directly to top executives.
**ESSENTIAL FUNCTIONS**
+ Functions as a supervisor of Security Officers, Lead Officers, and other company personnel assigned to one or more posts at client site(s); acts to ensure that all post orders are followed, that established rounds are completed, and that required reports are filed; notifies proper authorities and client in emergency situations.
+ Coaches and disciplines personnel as appropriate; seeks advice from company management or designated representatives as appropriate; meets personally with employees and documents coaching and disciplinary actions.
+ Trains Security Officers and other company personnel; reviews post orders and other details of assignments with subordinates.
+ Assists in the submission of payroll and personnel information to the company as designated.
+ In conjunction with company management or designated representatives ensures adequate coverage of all posts and positions.
+ Prepares, files, and submits various reports as required.
+ Inspects posts as scheduled and meets with subordinates to outline tasks and responsibilities.
+ Meets with client representatives as scheduled or as needed to provide assurance that all security requirements are being met and to provide quality customer service.
+ As assigned, in accordance with applicable company policies and procedures and in compliance with state and federal laws, carries out supervisory duties that can include some or all of the following: interviewing, orienting and training employees; planning, assigning, and directing work; coaching and appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems; and, making hiring and termination recommendations.
+ May perform the duties of a Security Officer in accord with post orders and company policy.
**Education/Experience:** High School Diploma or G.E.D. and 2 years of related experience, or an an equivalent combination of education and experience sufficient to perform the essential functions of the job, as determined by the company. Minimum 2 years of experience in retail preferred.
**Competencies (as demonstrated through experience, training, and/or testing** ):
+ May be required to hold and continue to meet the requirements for any applicable state, county and municipal license for Security Officers.
+ Knowledge of security operations with an emphasis on patrol, inspection and response services.
+ Knowledge of supervisory practices and procedures.
+ Ability to provide positive direction and motivate performance.
+ Understanding of a variety of security and safety devices and controls.
+ Ability to learn quickly and carry out instructions furnished in written, oral, or diagrammatic form.
+ Ability to track and maintain schedule assignments.
+ Ability to be an effective team member.
+ Ability to maintain professional composure when dealing with unusual circumstances.
+ Courteous telephone manner.
+ Ability to adapt to various sites and changes in post procedures.
+ Ability to write routine correspondence, including logs and reports.
+ Good organizational skills.
+ Strong customer service and results orientation.
+ Strong interpersonal skills, with the ability to interact effectively with clients, at various social levels and across diverse cultures.
**WORKING CONDITIONS (Physical/Mental Demands)**
With or without reasonable accommodation, requires the physical and mental capacity to perform effectively all essential functions. In addition to other demands, the demands of the job include:
+ Maintaining composure in dealing with authorities, executives, clients, staff and the public, occasionally under conditions of urgency and in pressure situations.
+ May be exposed to stressful situations, such as challenging individuals who are in or approaching an unauthorized area.
+ Must undergo and meet company standards for background and reference checks, controlled substance testing, and behavioral selection survey, in addition to any mandatory licensing requirements.
+ Directing and disciplining staff in a positive manner.
+ May be required to work overtime without advance notice.
+ Required ability to handle multiple tasks concurrently.
+ Keyboarding, basic computer usage, and operating controls.
+ Seeing, hearing, speaking and writing clearly in order to communicate with employees and clients, observe and report incidents, and direct others.
+ Frequent sitting, standing, and walking, which may be required for long periods of time, and may involve climbing stairs and walking up inclines and on uneven terrain.
+ Occasional reaching with hands and arms, stooping, kneeling, crouching and crawling.
+ Frequent lifting and/or moving up to 10 pounds and occasionally up to 25 pounds.
+ Close vision, distance vision, and ability to adjust focus.
+ Regular use of vehicle for the performance of duties.
+ On occasion may be required to perform stressful and physical activity.
+ Depending upon assignment may be exposed to inclement weather or be required to work in environments or under conditions that require the use of protective gear and devices and/or awareness of personal safety and safety of others.
+ May be exposed to or required to handle sensitive and confidential information.
EOE/M/F/Vet/Disabilities
_Security Guard / Securitas Security/_ _Houston TX_ _/ TXDPS License #_ _B00100_
Securitas employees come from all walks of life, bringing with them a variety of distinctive skills and perspectives. United through our common purpose, we provide the security needed to safeguard our clients' assets and people. Our core values - Integrity, Vigilance and Helpfulness - are represented by the three red dots in the Securitas logo. If you live by these values, we're looking for you to join the Securitas team.
Benefits include:
+ Retirement plan
+ Employer-provided medical and dental coverage
+ Company-paid life insurance
+ Voluntary life and disability insurance
+ Employee assistance plan
+ Securitas Saves discount program
+ Paid holidays
+ Paid time away from work
Additionally, some populations may have the availability of accessing earned wages on a daily basis, prior to payday. Restrictions and fees may apply.
Certain waiting periods may also apply. Paid time away from work may be available either through a combination of vacation and sick time or under a PTO policy, depending on local requirements. Benefits may be different for union members.

**Description**
**Introduction**
Do you have the PRN career opportunities as a(an) Dispatch Operator PRN you want with your current employer? We have an exciting opportunity for you to join Mission Hospital which is part of the nation's leading provider of healthcare services, HCA Healthcare.
**Benefits**
Mission Hospital, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:
+ Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as telemedicine services and free AirMed medical transportation.
+ Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
+ Fertility and family building benefits through Progyny
+ Free counseling services and resources for emotional, physical and financial wellbeing
+ Family support, including adoption assistance, child and elder care resources and consumer discounts
+ 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
+ Employee Stock Purchase Plan
+ Retirement readiness and rollover services and preferred banking partnerships
+ Education assistance (tuition, student loan, certification support, dependent scholarships)
+ Colleague recognition program
+ Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)
Learn more about Employee Benefits ( Eligibility for benefits may vary by location._**
Our teams are a committed, caring group of colleagues. Do you want to work as a(an) Dispatch Operator PRN where your passion for creating positive patient interactions is valued? If you are dedicated to caring for the well-being of others, this could be your next opportunity. We want your knowledge and expertise!
**Job Summary and Qualifications**
Responsible for communications into and within the hospital by use of the telephone switchboard, pagers, public address systems, and internal radio communications. Primary focus of the job is to respond quickly and courteously to all incoming calls, route these calls to the proper extension, and properly respond to procedures for emergency codes. Internal communications includes, but not limited to, the following departments: Maintenance, Shuttle, after hour Courier, Valet and Material Management services. Dispatch Operators also monitors CCTV and alarms (including medical gas alarms) for all of Mission Hospital and identified off Site facilities. Dispatch Operators will provide work orders for all maintenance and access requests and provide quick access restriction services for Mission Hospital.
**What qualifications you will need:**
+ Required Education: High School Diploma
+ Preferred License: AAPCO Certification Certification in Verbal Defense and Influence (VDI)
+ Required Experience: One year experience on Microsoft Windows and completion of Windows Competency testing
+ Preferred Experience: Other courses and certifications that would promote job performance
Mission Hospital is located in Asheville, North Carolina. This is Mission Health's flagship hospital, licensed for 815 beds. Healthgrades named Mission Hospital as of one America's 50 Best Hospitals from . Mission Hospital is in the top 1% of hospitals in the nation for providing the highest clinical quality year over year. Leapfrog Hospital Safety Grade recognized Mission Hospital with an "A," nationally recognizing Mission Hospital's achievements in protecting patients and providing safer healthcare. Mission Hospital also earned the prestigious Magnet® Designation in November 2020. This is the highest international honor that distinguishes organizations that meet rigorous nursing excellence standards. We are the regional referral center for tertiary and quaternary care. We are the region's only Level II trauma center. Mission Hospital also includes Mission Children's Hospital. The region's only children's hospital - providing 30 pediatric sub-specialists. We're the busiest surgical hospital west of Raleigh, North Carolina. We are the second-busiest in the state. Mission Hospital provides the only open heart and interventional cardiology in the region. We are the only Cyberknife provider west of Raleigh.
HCA Healthcare has been recognized as one of the World's Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.
"Bricks and mortar do not make a hospital. People do."- Dr. Thomas Frist, Sr.
HCA Healthcare Co-Founder
If you are looking for an opportunity that provides satisfaction and personal growth, we encourage you to apply for our Dispatch Operator PRN opening. We review all applications. Qualified candidates will be contacted for interviews. **Unlock the possibilities and apply today!**
We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status

Alarm Monitor Dispatch Operators (AMDO) provide a variety of dispatch services for the Center for Disaster Preparedness contract.
+ Ensures compliance with the contract SOW: orders, policies, procedures and operations
+ Monitors and takes the appropriate response to the campus electronic security systems and building automation systems: access control, intrusion detection, fire alarm, video surveillance, building utilities, elevator monitoring, etc.
+ Ensures compliance with the contract SOW: orders, policies, procedures and operations
+ Receives calls via the radio and telephone
+ Dispatch security personnel and report discrepancies for corrective action as needed
+ Issue and account for keys and locks
+ Makes notification to key members of the CDP staff and external support agencies (fire, police department).
+ Prepares, generates, distributes, and files the daily security staff journal on each shift
+ Troubleshoot and correct electronic security system malfunctions as needed
+ Maintain work area in a clean and orderly fashion
+ Perform other duties as assigned.
Pay Rate
$18.92-$18.92 USD
We offer every employee - from executive managers to administrative support to security professionals - unique and generous benefits, as well as opportunities for career growth.
So if you're ready to embark on a meaningful career with one of the nation's most dynamic and fastest growing security companies, apply with Walden Security today.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veterans status, or disability. EOE / AAP Employer / Minorities / Females / Vet / Disabled. VEVRAA Federal Contractor.

**Employment Type:**
Full time
**Shift:**
Night Shift
**Description:**
At Saint Alphonsus Health System, we are looking for people who are living out their calling. We want you to be passionate about coming to work, and challenged to achieve your potential. Living by these virtues, we pride ourselves on exceptional service and the highest quality of care.
The Regional Command Center is looking to hire a part-time Dispatch Operator for the evening shift at our Regional Medical Center in Boise!
**Position Highlights and Summary** **:**
+ Dispatch Operators work in our Regional Command Center.
+ The Regional Command Center is responsible for monitoring the alarms (life safety equipment, critical life plant functions, security cameras and panic alarms to name a few) for all four hospitals including the Boise Regional Medical Center, Nampa, Ontario, and Baker City Medical Centers.
+ The Center also answers and routes thousands of phone-calls a day from the public and Saint Alphonsus colleagues and works very closely with senior leadership, Clinical Leaders, the Security Team, and Facilities management at each Medical Center. The center also oversees Security ID badging.
**What You Will Do** **:**
+ As a Dispatch Operator you will work under minimal or no supervision to courteously answer and dispatch all received calls, alarms, and emergent situations in a timely manner.
+ You will serve as a liaison between the hospital and the public by providing information and assurance of routing calls to the appropriate departments or areas as needed.
+ In this role, you will remain calm and organized under all types of situations. All duties are performed in a way that promotes a team concept and reflects the mission of the Saint Alphonsus Health System.
+ You will monitor and document the following:oAll life safety equipment for SAHS and dispatches appropriate responders as necessary.oCritical life plant functions and life safety functions per procedure and notifies appropriate responders timely and accurately.oSecurity cameras and panic alarms for RHMs and SAMG and dispatches appropriate responders. oFor PharmaWatch per regional contract to respond with the appropriate policy based on alert notification.
+ An ideal candidate will have strong teamwork, communication, and critical thinking skills, has a strong understanding of following written instructions and procedures, and is open to constructive feedback.
**Work Schedule** **:**
This position will work 40 hours/week, Sundays - Thursdays, 11:00pm - 7:00am.
**Orientation and Training** **:**
+ The orientation for Dispatch Operators is typically 5 weeks. Your first week will be general orientation and system training.
+ Training can be flexible based on availability, but ideally you will train on all shifts - 1 to 2 weeks on a day shift, 1 to 2 weeks on a swing shift, and 1 week or so on a night shift, so some flexibility is needed initially for training.
+ Our shifts are 7am - 3pm, 8am - 4pm, 11am - 7pm, 3pm - 11pm, and 11pm - 7am.
**Minimum Qualifications** **:**
+ High school diploma or equivalent required. Associate or bachelor's degree preferred.
+ Dispatch and/or hospital experience preferred.
**Highlights and Benefits**
When Saint Alphonsus takes care of you, you can take better care of our patients. We foster personal and professional growth and offer opportunities that empower our colleagues to develop their careers. Our belief in work-life balance compliments the natural beauty, diverse landscapes, and outdoor recreation lifestyle that is unique to Idaho and Oregon.
+ We offer market-competitive pay, generous PTO, and multiple options for comprehensive benefits that begin on day one.
+ Benefits for your future include retirement planning and matching, college savings plans for your family, and multiple life insurance plans that can change as your needs develop.
+ We are proud to offer Employee Assistance Programs, tuition reimbursement, and educational opportunities to help you learn and grow.
Visit ( to learn more!
**Saint Alphonsus Facility Information** **:**
Saint Alphonsus Health System is a faith-based ministry and not-for-profit health system serving Idaho, Oregon, and northern Nevada communities. The health system boasts 4 hospitals, 609 licensed beds, and 73 clinic locations. Through innovative technologies, compassionate staff, and healing environments, Saint Alphonsus' goal is to improve the health and well-being of people by emphasizing care that is patient-centered, physician-led, innovative, and community-based.
+ Forbes America's Best Large Employers 2025;
+ Top 15 Health Systems in the country by IBM Watson Health;
+ The region's most advanced Trauma Center (Level II);
+ Commission on Cancer Accredited Program through demonstrating an uncompromising commitment to improving patient survival and quality of life.
**Our Commitment**
Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.
Our Commitment to Diversity and Inclusion
Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.
Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity.
EOE including disability/veteran

**Employment Type:**
Part time
**Shift:**
Rotating Shift
**Description:**
At Saint Alphonsus Health System, we are looking for people who are living out their calling. We want you to be passionate about coming to work, and challenged to achieve your potential. Living by these virtues, we pride ourselves on exceptional service and the highest quality of care.
The Regional Command Center is looking to hire a On-Call/PRN Dispatch Operator at our Regional Medical Center in Boise!
**Position Highlights and Summary** **:**
+ Dispatch Operators work in our Regional Command Center.
+ The Regional Command Center is responsible for monitoring the alarms (life safety equipment, critical life plant functions, security cameras and panic alarms to name a few) for all four hospitals including the Boise Regional Medical Center, Nampa, Ontario, and Baker City Medical Centers.
+ The Center also answers and routes thousands of phone-calls a day from the public and Saint Alphonsus colleagues and works very closely with senior leadership, Clinical Leaders, the Security Team, and Facilities management at each Medical Center. The center also oversees Security ID badging.
**What You Will Do** **:**
+ As a Dispatch Operator you will work under minimal or no supervision to courteously answer and dispatch all received calls, alarms, and emergent situations in a timely manner.
+ You will serve as a liaison between the hospital and the public by providing information and assurance of routing calls to the appropriate departments or areas as needed.
+ In this role, you will remain calm and organized under all types of situations. All duties are performed in a way that promotes a team concept and reflects the mission of the Saint Alphonsus Health System.
+ You will monitor and document the following:oAll life safety equipment for SAHS and dispatches appropriate responders as necessary.oCritical life plant functions and life safety functions per procedure and notifies appropriate responders timely and accurately.oSecurity cameras and panic alarms for RHMs and SAMG and dispatches appropriate responders. oFor PharmaWatch per regional contract to respond with the appropriate policy based on alert notification.
+ An ideal candidate will have strong teamwork, communication, and critical thinking skills, has a strong understanding of following written instructions and procedures, and is open to constructive feedback.
**Work Schedule** **:**
+ This position will work PRN/on-call for a variety of shifts.
+ Our shifts are offered 7 days a week and are: 7am - 3pm, 8am - 4pm, 11am - 7pm, 3pm - 11pm, and 11pm - 7am.
**Orientation and Training** **:**
The orientation for Dispatch Operators is typically 5 weeks. Your first week will be general orientation and system training. Training can be flexible based on availability, but ideally you will train on all shifts - 1 to 2 weeks on a day shift, 1 to 2 weeks on a swing shift, and 1 week or so on a night shift, so some flexibility is needed initially for training. Our shifts are 7am - 3pm, 8am - 4pm, 11am - 7pm, 3pm - 11pm, and 11pm - 7am.
**Minimum Qualifications** **:**
+ High school diploma or equivalent required. Associate or bachelor's degree preferred.
+ Dispatch and/or hospital experience preferred.
**Highlights and Benefits**
When Saint Alphonsus takes care of you, you can take better care of our patients. We foster personal and professional growth and offer opportunities that empower our colleagues to develop their careers. Our belief in work-life balance compliments the natural beauty, diverse landscapes, and outdoor recreation lifestyle that is unique to Idaho and Oregon.
+ We offer market-competitive pay, generous PTO, and multiple options for comprehensive benefits that begin on day one.
+ Benefits for your future include retirement planning and matching, college savings plans for your family, and multiple life insurance plans that can change as your needs develop.
+ We are proud to offer Employee Assistance Programs, tuition reimbursement, and educational opportunities to help you learn and grow.
Visit ( to learn more!
**Saint Alphonsus Facility Information** **:**
Saint Alphonsus Health System is a faith-based ministry and not-for-profit health system serving Idaho, Oregon, and northern Nevada communities. The health system boasts 4 hospitals, 609 licensed beds, and 73 clinic locations. Through innovative technologies, compassionate staff, and healing environments, Saint Alphonsus' goal is to improve the health and well-being of people by emphasizing care that is patient-centered, physician-led, innovative, and community-based.
+ Top 15 Health Systems in the country by IBM Watson Health;
+ The region's most advanced Trauma Center (Level II);
+ Commission on Cancer Accredited Program through demonstrating an uncompromising commitment to improving patient survival and quality of life.
**Our Commitment to Diversity and Inclusion**
Trinity Health is one of the largest not-for-profit, Catholic healthcare systems in the nation. Built on the foundation of our Mission and Core Values, we integrate diversity, equity, and inclusion in all that we do. Our colleagues have different lived experiences, customs, abilities, and talents. Together, we become our best selves. A diverse and inclusive workforce provides the most accessible and equitable care for those we serve. Trinity Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.
Our Commitment to Diversity and Inclusion
Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.
Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity.
EOE including disability/veteran

Our client, a vital public safety organization, is seeking an experienced and dedicated Senior Dispatch Manager to oversee their emergency services dispatch operations in Durham, North Carolina, US . This role offers a hybrid work model, allowing for a blend of on-site leadership and remote coordination. You will be responsible for managing dispatchers, optimizing communication systems, and ensuring the efficient and effective response to emergency calls. The ideal candidate will have a proven track record in public safety communications management and a strong commitment to service excellence.

Key Responsibilities:

• Supervise, train, and evaluate the performance of a team of emergency dispatchers.
• Develop, implement, and enforce dispatch protocols and standard operating procedures (SOPs).
• Monitor call volume, unit deployment, and resource allocation to ensure optimal response times.
• Manage and maintain dispatch communication systems, including CAD (Computer-Aided Dispatch), radio systems, and associated technologies.
• Coordinate with various emergency response agencies (police, fire, EMS) to facilitate seamless information flow.
• Ensure compliance with all relevant federal, state, and local regulations pertaining to emergency communications.
• Develop and implement quality assurance programs for dispatch operations.
• Analyze dispatch data to identify trends, areas for improvement, and training needs.
• Manage scheduling and staffing to ensure 24/7 coverage.
• Respond to and manage critical incidents, providing leadership and support to dispatch personnel.
• Foster a positive and supportive work environment for the dispatch team.

Qualifications:

• Bachelor's degree in Criminal Justice, Public Administration, Emergency Management, or a related field.
• Minimum of 5 years of experience in emergency services dispatch, with at least 2 years in a supervisory or management role.
• In-depth knowledge of 911 systems, CAD software, and radio communication technologies.
• Proven ability to manage and motivate a team in a high-pressure environment.
• Strong understanding of emergency response protocols and public safety operations.
• Excellent decision-making, problem-solving, and critical-thinking skills.
• Exceptional communication and interpersonal skills.
• Ability to work a flexible schedule, including nights, weekends, and holidays, as needed.
• Proficiency in relevant software applications.
• Experience in developing and delivering training programs.
• Certifications such as EMD (Emergency Medical Dispatch) or EPD (Emergency Police Dispatch) are a significant plus.

This is a rewarding opportunity to lead critical public safety operations and make a significant difference in the community. If you are a seasoned leader with a passion for emergency services, we encourage you to apply.