6,309 Employee Benefit Programs jobs in the United States
Benefit Programs Specialist I
23450 Virginia Beach, Virginia
Virginia Department of Social Services
Posted today
Job Viewed
Job Description
Job Description
Title Description- Benefit Programs Specialist I represents the entry level in the occupational group for employees working under close supervision while being trained in determining eligibility for a variety of social services government assistance programs. Upon recommendation by the supervisor, approval by the director, and successful completion of the training program, the employee shall be redefined to full-performance Benefit Programs Specialist II with a corresponding salary increase as indicated by the local department's compensation plan. Benefit Programs Specialist I is distinguished from the Benefit Programs Specialist II by the latter's performing all the assigned eligibility duties independently and making judgments following agency practices and procedures and mandated federal, state, or local laws and policies.
General Work Tasks (Illustrative Only) -
Knowledge, Skills, and Abilities: Knowledge- Some knowledge of: basic human behavior; mathematics to calculate percentages, formulas and averages to solve mathematical problems; and interviewing techniques such as data collection and investigation.
Skills- Skill in operating a personal computer and the associated office and agency software.
Abilities- Demonstrated ability to: communicate effectively both orally and in writing; interview, gather information, and evaluate situations; analyze information; apply common sense understanding to carry out instructions furnished in written or oral form; exercise sound judgment, discretion, tact and resourcefulness in solving problems and drawing logical conclusions; use various types of automated technology to establish and maintain case records, access and retrieve data, create reports and manipulate data; maintain professional ethics related to confidentiality; and establish and maintain effective working relationships with others in a positive and tactful manner under sometimes stressful situations.
Education and Experience- High school diploma supplemented with additional training and related work experience OR any equivalent combination of training and experience which provides the required knowledge, skills and abilities.
Minimum Qualifications: To be considered for this position, these qualifications must be met: knowledge of mathematics to calculate percentages, formulas, and averages to solve mathematical problems, demonstrate ability to establish and maintain case records, access and retrieve data, create reports, and/or manipulate data. Demonstrate ability to interview, collect data, and gather and/or investigate information. Demonstrate ability to communicate effectively orally and in writing. Have the ability to evaluate situations, analyze information, as well as follow directions given orally or in writing. Ability to exercise sound judgment, discretion, tact, and resourcefulness in solving problems and drawing logical conclusions. Ability to maintain professional ethics as it pertains to confidentiality and effective working relationships with clients and co-workers while keeping a positive and tactful demeanor during certain stressful situations.
Preferred Qualifications: High school diploma supplemented with additional training and related work experience or the equivalent combination of training and experience which provides the required knowledge, skills, and abilities. Prefer experience in benefit programs in a local department of social services and completion of benefit Programs training, as well as experience with agency related software.
Special Requirements: Applicants may be subject to a Criminal History Background search, Central Registry search, DMV/driving record check, and a preemployment drug screening. The investigation may include fingerprints (State Police, FBI), local agency checks, employment verifications and references, verification to education (relevant to employment), credit checks (relevant to employment) and other checks as requested by the hiring authority.
All offers of employment are contingent upon satisfactory results of the required checks and screenings.
Employee must be willing to work in the community shelter in the event of a natural disaster or emergency.
Special Instructions to Applicants: Applications for this position must be submitted electronically through the website. Mailed, emailed, faxed, and or hand delivered applications will not be accepted. This website will provide a confirmation receipt when the application is submitted for consideration. Consideration for an interview is based solely on the information provided on this application.
Title Description- Benefit Programs Specialist I represents the entry level in the occupational group for employees working under close supervision while being trained in determining eligibility for a variety of social services government assistance programs. Upon recommendation by the supervisor, approval by the director, and successful completion of the training program, the employee shall be redefined to full-performance Benefit Programs Specialist II with a corresponding salary increase as indicated by the local department's compensation plan. Benefit Programs Specialist I is distinguished from the Benefit Programs Specialist II by the latter's performing all the assigned eligibility duties independently and making judgments following agency practices and procedures and mandated federal, state, or local laws and policies.
General Work Tasks (Illustrative Only) -
- Conducts interviews of persons to determine eligibility for assistance and re-determines their continuing eligibility;
- Explains nature of temporary assistance benefit programs and determines reasons and need for assistance;
- Processes applications for financial assistance and diversion; explains client responsibilities, rights and program availability;
- Evaluates consistency and completeness of data secured, and where indicated substantiates its accuracy;
- Computes assistance plans;
- Determines the need for and amount of allowances for special circumstance items;
- Evaluates such social factors as education, work experience, and levels of social functioning; and
- Evaluates employability of clients and explores potential sources of income.
Knowledge, Skills, and Abilities: Knowledge- Some knowledge of: basic human behavior; mathematics to calculate percentages, formulas and averages to solve mathematical problems; and interviewing techniques such as data collection and investigation.
Skills- Skill in operating a personal computer and the associated office and agency software.
Abilities- Demonstrated ability to: communicate effectively both orally and in writing; interview, gather information, and evaluate situations; analyze information; apply common sense understanding to carry out instructions furnished in written or oral form; exercise sound judgment, discretion, tact and resourcefulness in solving problems and drawing logical conclusions; use various types of automated technology to establish and maintain case records, access and retrieve data, create reports and manipulate data; maintain professional ethics related to confidentiality; and establish and maintain effective working relationships with others in a positive and tactful manner under sometimes stressful situations.
Education and Experience- High school diploma supplemented with additional training and related work experience OR any equivalent combination of training and experience which provides the required knowledge, skills and abilities.
Minimum Qualifications: To be considered for this position, these qualifications must be met: knowledge of mathematics to calculate percentages, formulas, and averages to solve mathematical problems, demonstrate ability to establish and maintain case records, access and retrieve data, create reports, and/or manipulate data. Demonstrate ability to interview, collect data, and gather and/or investigate information. Demonstrate ability to communicate effectively orally and in writing. Have the ability to evaluate situations, analyze information, as well as follow directions given orally or in writing. Ability to exercise sound judgment, discretion, tact, and resourcefulness in solving problems and drawing logical conclusions. Ability to maintain professional ethics as it pertains to confidentiality and effective working relationships with clients and co-workers while keeping a positive and tactful demeanor during certain stressful situations.
Preferred Qualifications: High school diploma supplemented with additional training and related work experience or the equivalent combination of training and experience which provides the required knowledge, skills, and abilities. Prefer experience in benefit programs in a local department of social services and completion of benefit Programs training, as well as experience with agency related software.
Special Requirements: Applicants may be subject to a Criminal History Background search, Central Registry search, DMV/driving record check, and a preemployment drug screening. The investigation may include fingerprints (State Police, FBI), local agency checks, employment verifications and references, verification to education (relevant to employment), credit checks (relevant to employment) and other checks as requested by the hiring authority.
All offers of employment are contingent upon satisfactory results of the required checks and screenings.
Employee must be willing to work in the community shelter in the event of a natural disaster or emergency.
Special Instructions to Applicants: Applications for this position must be submitted electronically through the website. Mailed, emailed, faxed, and or hand delivered applications will not be accepted. This website will provide a confirmation receipt when the application is submitted for consideration. Consideration for an interview is based solely on the information provided on this application.
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0
Benefit Programs Specialist I
23806 Petersburg, Virginia
Virginia Jobs
Posted 1 day ago
Job Viewed
Job Description
Hiring Range: $53,150.00 to commensurate with experience
Full Time or Part Time: Full Time
Additional Detail
Title Description- Benefit Programs Specialist I represents the entry level in the occupational group for employees working under close supervision while being trained in determining eligibility for a variety of social services government assistance programs. Upon recommendation by the supervisor, approval by the director, and successful completion of the training program, the employee shall be redefined to full-performance Benefit Programs Specialist II with a corresponding salary increase as indicated by the local department's compensation plan. Benefit Programs Specialist I is distinguished from the Benefit Programs Specialist II by the latter's performing all the assigned eligibility duties independently and making judgments following agency practices and procedures and mandated federal, state, or local laws and policies.
General Work Tasks (Illustrative Only) -
Skills- Skill in operating a personal computer and the associated office and agency software.
Abilities- Demonstrated ability to: communicate effectively both orally and in writing; interview, gather information, and evaluate situations; analyze information; apply common sense understanding to carry out instructions furnished in written or oral form; exercise sound judgment, discretion, tact and resourcefulness in solving problems and drawing logical conclusions; use various types of automated technology to establish and maintain case records, access and retrieve data, create reports and manipulate data; maintain professional ethics related to confidentiality; and establish and maintain effective working relationships with others in a positive and tactful manner under sometimes stressful situations.
Education and Experience- High school diploma supplemented with additional training and related work experience OR any equivalent combination of training and experience which provides the required knowledge, skills and abilities.
Minimum Qualifications: To be considered for this position, these qualifications must be met: knowledge of mathematics to calculate percentages, formulas, and averages to solve mathematical problems, demonstrate ability to establish and maintain case records, access and retrieve data, create reports, and/or manipulate data. Demonstrate ability to interview, collect data, and gather and/or investigate information. Demonstrate ability to communicate effectively orally and in writing. Have the ability to evaluate situations, analyze information, as well as follow directions given orally or in writing. Ability to exercise sound judgment, discretion, tact, and resourcefulness in solving problems and drawing logical conclusions. Ability to maintain professional ethics as it pertains to confidentiality and effective working relationships with clients and co-workers while keeping a positive and tactful demeanor during certain stressful situations.
Preferred Qualifications: High school diploma supplemented with additional training and related work experience or the equivalent combination of training and experience which provides the required knowledge, skills, and abilities. Prefer experience in benefit programs in a local department of social services and completion of benefit Programs training, as well as experience with agency related software.
Special Requirements: Applicants may be subject to a Criminal History Background search, Central Registry search, DMV/driving record check, and a preemployment drug screening. The investigation may include fingerprints (State Police, FBI), local agency checks, employment verifications and references, verification to education (relevant to employment), credit checks (relevant to employment) and other checks as requested by the hiring authority.
All offers of employment are contingent upon satisfactory results of the required checks and screenings.
Employee must be willing to work in the community shelter in the event of a natural disaster or emergency.
Special Instructions to Applicants: Applications for this position must be submitted electronically through the website. Mailed, emailed, faxed, and or hand delivered applications will not be accepted. This website will provide a confirmation receipt when the application is submitted for consideration. Consideration for an interview is based solely on the information provided on this application.
Full Time or Part Time: Full Time
Additional Detail
Title Description- Benefit Programs Specialist I represents the entry level in the occupational group for employees working under close supervision while being trained in determining eligibility for a variety of social services government assistance programs. Upon recommendation by the supervisor, approval by the director, and successful completion of the training program, the employee shall be redefined to full-performance Benefit Programs Specialist II with a corresponding salary increase as indicated by the local department's compensation plan. Benefit Programs Specialist I is distinguished from the Benefit Programs Specialist II by the latter's performing all the assigned eligibility duties independently and making judgments following agency practices and procedures and mandated federal, state, or local laws and policies.
General Work Tasks (Illustrative Only) -
- Conducts interviews of persons to determine eligibility for assistance and re-determines their continuing eligibility;
- Explains nature of temporary assistance benefit programs and determines reasons and need for assistance;
- Processes applications for financial assistance and diversion; explains client responsibilities, rights and program availability;
- Evaluates consistency and completeness of data secured, and where indicated substantiates its accuracy;
- Computes assistance plans;
- Determines the need for and amount of allowances for special circumstance items;
- Evaluates such social factors as education, work experience, and levels of social functioning; and
- Evaluates employability of clients and explores potential sources of income.
Skills- Skill in operating a personal computer and the associated office and agency software.
Abilities- Demonstrated ability to: communicate effectively both orally and in writing; interview, gather information, and evaluate situations; analyze information; apply common sense understanding to carry out instructions furnished in written or oral form; exercise sound judgment, discretion, tact and resourcefulness in solving problems and drawing logical conclusions; use various types of automated technology to establish and maintain case records, access and retrieve data, create reports and manipulate data; maintain professional ethics related to confidentiality; and establish and maintain effective working relationships with others in a positive and tactful manner under sometimes stressful situations.
Education and Experience- High school diploma supplemented with additional training and related work experience OR any equivalent combination of training and experience which provides the required knowledge, skills and abilities.
Minimum Qualifications: To be considered for this position, these qualifications must be met: knowledge of mathematics to calculate percentages, formulas, and averages to solve mathematical problems, demonstrate ability to establish and maintain case records, access and retrieve data, create reports, and/or manipulate data. Demonstrate ability to interview, collect data, and gather and/or investigate information. Demonstrate ability to communicate effectively orally and in writing. Have the ability to evaluate situations, analyze information, as well as follow directions given orally or in writing. Ability to exercise sound judgment, discretion, tact, and resourcefulness in solving problems and drawing logical conclusions. Ability to maintain professional ethics as it pertains to confidentiality and effective working relationships with clients and co-workers while keeping a positive and tactful demeanor during certain stressful situations.
Preferred Qualifications: High school diploma supplemented with additional training and related work experience or the equivalent combination of training and experience which provides the required knowledge, skills, and abilities. Prefer experience in benefit programs in a local department of social services and completion of benefit Programs training, as well as experience with agency related software.
Special Requirements: Applicants may be subject to a Criminal History Background search, Central Registry search, DMV/driving record check, and a preemployment drug screening. The investigation may include fingerprints (State Police, FBI), local agency checks, employment verifications and references, verification to education (relevant to employment), credit checks (relevant to employment) and other checks as requested by the hiring authority.
All offers of employment are contingent upon satisfactory results of the required checks and screenings.
Employee must be willing to work in the community shelter in the event of a natural disaster or emergency.
Special Instructions to Applicants: Applications for this position must be submitted electronically through the website. Mailed, emailed, faxed, and or hand delivered applications will not be accepted. This website will provide a confirmation receipt when the application is submitted for consideration. Consideration for an interview is based solely on the information provided on this application.
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1
Benefit Programs Specialist III
23437 Suffolk, Virginia
City of Suffolk, VA
Posted 7 days ago
Job Viewed
Job Description
Salary: $54,535.00 - $67,394.00 Annually
Location : Suffolk, VA
Job Type: Full Time
Job Number: 03956
Department: SOCIAL SERVICES
Opening Date: 08/01/2025
Closing Date: 8/17/2025 11:58 PM Eastern
Description
Applications for this position MUST be submitted electronically through the state of Virginia website below:
DO NOT APPLY THROUGH CITY OF SUFFOLK WEBSITE
Essential Job Functions
Please refer to the state of Virginia website for detailed information on this position.
Required Qualifications
Supplemental Information
City of Suffolk is a proud participant of the Program and we welcome Veterans to apply.
Seasonal Employees- No Benefits
Part-time Employees - Sick Leave (See below)
Full Time Employees are eligible for the following benefits;
Retirement (Virginia Retirement System employer) for employees hired on or after 1/1/14 - Hybrid Members
Hybrid plan members contribute 4 percent of creditable compensation to the defined benefit plan and 1 percent to the defined contribution plan each month. Members may voluntarily contribute up to an additional 4 percent in 0.5 percent increments to the defined contribution plan each month. Members can increase or decrease their voluntary contributions on a quarterly basis. With the mandatory and voluntary contributions to the defined contribution component of the plan, members can contribute a maximum of 5 percent with a 3.5 percent match from the employer. Members invest in various investment options that best fit their needs.
Vested after 5 years in the defined benefit part of the plan. Vested in phases based on years in the Defined Contribution part of the Plan. The retirement eligibility for a full or reduced retirement pension in the Hybrid Plan is very detailed. Please contact the Virginia Retirement System or the Human Resources Department for details.
Paid Time Off (PTO) Yearly earnings
120 Hours (1-59 months), 144 Hours (60-119 months), 168 Hours (120- 179 months), 192 Hours (180 and over)
Sick Leave
Part Time employees earn 4 hours per month Sick leave accrues at the end of the month and may be accrued with no ceiling.
Personal Leave
All regular full time employees are granted 24 hours of personal leave each calendar year. Personal leave must be preapproved and is not cumulative.
Health Insurance
Coverage available for you and your eligible dependents using pre-tax payroll deductions if elected.
Supplemental Insurances
Employees may purchase the following supplemental insurance policies: short term and long term disability, cancer, accident, supplemental hospitalization, and group universal life insurance.
Employer Sponsored Short Term and Long Term Disability
Provides disability coverage for employees work and non-work related disabilities. Work related disabilities are covered starting on day one (1). Non work related disabilities are covered starting on day eight (8), after you have been employed for one year.
Flexible Spending Accounts
Employees may participate in the Health Reimbursement, Dependent Care Reimbursement and Premium Reimbursement Accounts. All deductions are made on a pre-tax basis and will reduce your taxable income.
Life Insurance
The city pays the entire premium for life insurance coverage in the amount of 2 times annual salary for natural death and 4 times annual salary for accidental death.
Optional Life Insurance
Employees have the option of electing additional life insurance coverage in the amount of 1, 2, 3 or 4 times their annual salary. Employees may only purchase optional life insurance on spouses and children if they are enrolled in optional life insurance for themselves.
Family and Medical Leave Act (FMLA)
12 weeks of job protected leave for leaves approved in accordance with the Family Medical Leave Act. Employees receive continuation of health insurance, job protection and consideration for a comparable job when available, or an equivalent job, upon return to work.
Funeral Leave
24 hours of paid leave of absence in case of death in immediate family.
Holidays
Suffolk follows the Virginia State holiday calendar as set by the Governor of the Commonwealth of Virginia.
Jury Duty
Time off with pay with difference between jury pay and regular pay or use annual leave and keep check.
457 Deferred Compensation, ROTH IRA, Traditional IRA
Offered through ICMA Retirement Corporation as a way to shelter a portion of your salary from income taxes and save for retirement.
Employee Assistance Program
Offers employees and immediate family members (3) free, confidential counseling sessions related to a broad range of issues such as marital or family conflict, job or personal stress, alcohol or drug abuse, financial or legal worries, etc.
Worker's Compensation
Should an employee have an on the job injury, he/she could be eligible for Workmen's Compensation Benefits, except in cases of willful neglect.
Pay Days
Employees will be paid on the 15th and last working day of each month.
Credit Union
A Suffolk Credit Union is available to employees.
Legal Services
Employees may prepay for access to legal assistance.
Notary Public Services
Services available in the Human Resources Department.
Alternative Work Schedule For some positions -Offers 4 Alternative Work Schedule options to provide employees with greater control over their personal and professional time, as well as reducing absences.
Location : Suffolk, VA
Job Type: Full Time
Job Number: 03956
Department: SOCIAL SERVICES
Opening Date: 08/01/2025
Closing Date: 8/17/2025 11:58 PM Eastern
Description
Applications for this position MUST be submitted electronically through the state of Virginia website below:
DO NOT APPLY THROUGH CITY OF SUFFOLK WEBSITE
Essential Job Functions
Please refer to the state of Virginia website for detailed information on this position.
Required Qualifications
Supplemental Information
City of Suffolk is a proud participant of the Program and we welcome Veterans to apply.
Seasonal Employees- No Benefits
Part-time Employees - Sick Leave (See below)
Full Time Employees are eligible for the following benefits;
Retirement (Virginia Retirement System employer) for employees hired on or after 1/1/14 - Hybrid Members
Hybrid plan members contribute 4 percent of creditable compensation to the defined benefit plan and 1 percent to the defined contribution plan each month. Members may voluntarily contribute up to an additional 4 percent in 0.5 percent increments to the defined contribution plan each month. Members can increase or decrease their voluntary contributions on a quarterly basis. With the mandatory and voluntary contributions to the defined contribution component of the plan, members can contribute a maximum of 5 percent with a 3.5 percent match from the employer. Members invest in various investment options that best fit their needs.
Vested after 5 years in the defined benefit part of the plan. Vested in phases based on years in the Defined Contribution part of the Plan. The retirement eligibility for a full or reduced retirement pension in the Hybrid Plan is very detailed. Please contact the Virginia Retirement System or the Human Resources Department for details.
Paid Time Off (PTO) Yearly earnings
120 Hours (1-59 months), 144 Hours (60-119 months), 168 Hours (120- 179 months), 192 Hours (180 and over)
Sick Leave
Part Time employees earn 4 hours per month Sick leave accrues at the end of the month and may be accrued with no ceiling.
Personal Leave
All regular full time employees are granted 24 hours of personal leave each calendar year. Personal leave must be preapproved and is not cumulative.
Health Insurance
Coverage available for you and your eligible dependents using pre-tax payroll deductions if elected.
Supplemental Insurances
Employees may purchase the following supplemental insurance policies: short term and long term disability, cancer, accident, supplemental hospitalization, and group universal life insurance.
Employer Sponsored Short Term and Long Term Disability
Provides disability coverage for employees work and non-work related disabilities. Work related disabilities are covered starting on day one (1). Non work related disabilities are covered starting on day eight (8), after you have been employed for one year.
Flexible Spending Accounts
Employees may participate in the Health Reimbursement, Dependent Care Reimbursement and Premium Reimbursement Accounts. All deductions are made on a pre-tax basis and will reduce your taxable income.
Life Insurance
The city pays the entire premium for life insurance coverage in the amount of 2 times annual salary for natural death and 4 times annual salary for accidental death.
Optional Life Insurance
Employees have the option of electing additional life insurance coverage in the amount of 1, 2, 3 or 4 times their annual salary. Employees may only purchase optional life insurance on spouses and children if they are enrolled in optional life insurance for themselves.
Family and Medical Leave Act (FMLA)
12 weeks of job protected leave for leaves approved in accordance with the Family Medical Leave Act. Employees receive continuation of health insurance, job protection and consideration for a comparable job when available, or an equivalent job, upon return to work.
Funeral Leave
24 hours of paid leave of absence in case of death in immediate family.
Holidays
Suffolk follows the Virginia State holiday calendar as set by the Governor of the Commonwealth of Virginia.
Jury Duty
Time off with pay with difference between jury pay and regular pay or use annual leave and keep check.
457 Deferred Compensation, ROTH IRA, Traditional IRA
Offered through ICMA Retirement Corporation as a way to shelter a portion of your salary from income taxes and save for retirement.
Employee Assistance Program
Offers employees and immediate family members (3) free, confidential counseling sessions related to a broad range of issues such as marital or family conflict, job or personal stress, alcohol or drug abuse, financial or legal worries, etc.
Worker's Compensation
Should an employee have an on the job injury, he/she could be eligible for Workmen's Compensation Benefits, except in cases of willful neglect.
Pay Days
Employees will be paid on the 15th and last working day of each month.
Credit Union
A Suffolk Credit Union is available to employees.
Legal Services
Employees may prepay for access to legal assistance.
Notary Public Services
Services available in the Human Resources Department.
Alternative Work Schedule For some positions -Offers 4 Alternative Work Schedule options to provide employees with greater control over their personal and professional time, as well as reducing absences.
View Now
2
Benefit Programs Specialist III
23437 Suffolk, Virginia
Virginia Jobs
Posted 7 days ago
Job Viewed
Job Description
Hiring Range: $54,535 to $67,394
Full Time or Part Time: Full Time
Additional Detail
Open Date: 08/01/2025
Close Date: 08/17/2025
Job Summary
Under limited supervision, performs case management and team leader/team member duties to determine eligibility of applicants for assistance through multiple benefit programs administered by the Social Services Department. Work involves interviewing applicants and explaining multiple benefit programs, assisting applicants in completing forms, determining and advising applicants of eligibility for assistance, and providing or facilitating access to human services assistance. Verifies information received from applicants is correct and complete. Detects and reports cases of fraud. Maintains a variety of forms and records. Serves as a mentor to co-workers and exercises limited approval authority over the same. Participates as a team member to improve customer service, operations, resolution of problems, and planning and control of the unit's work. Reports to the Benefit Programs Supervisor.
To perform this job successfully, an individual must be able to perform the essential job functions satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary job functions herein described. Since every duty associated with this position may not be described herein, employees may be required to perform duties not specifically spelled out in the job description, but which may be reasonably considered to be incidental in the performing of their duties just as though they were actually written out in this job description.
Essential Job Functions
Minimum Qualifications:
-High School Diploma or equivalent, work experience in human services program eligibility or case management work; or any equivalent combination of training and experience which provides the required knowledge, skills, and abilities
Preferred Qualifications
Knowledge, Skills & Abilities
Must be physically able to operate a variety of office machinery and equipment including a calculator, computer, telephone, etc.; and an automobile. Must be able to exert up to 10 pounds of force occasionally, and/or up to 5 pounds of force frequently, and/or a negligible amount of force constantly to move objects. Physical demand requirements are in excess of those for Sedentary Work. Light Work usually requires walking or standing to a significant degree. However, if the use of arm and/or leg controls requires exertion of forces greater than that for Sedentary Work and the worker sits most of the time, the job is rated for Light Work. Requires the ability coordinate hands and eyes rapidly and accurately in using office equipment. Requires the ability to handle a variety of items such as tape measures, scales, cameras, and office equipment. Must have minimal levels of eye/hand/foot coordination. Requires the ability to differentiate between colors and shades of color. Requires the ability to deal with people beyond giving and receiving instructions. Must be adaptable to performing under stress and when confronted with persons acting under stress. Requires the ability to talk and hear: (Talking: expressing or exchanging ideas by means of spoken words. Hearing: perceiving nature of sounds by ear.) Must be able to communicate via telephone.
FLSA Status
Non-Exempt
Full Time or Part Time: Full Time
Additional Detail
Open Date: 08/01/2025
Close Date: 08/17/2025
Job Summary
Under limited supervision, performs case management and team leader/team member duties to determine eligibility of applicants for assistance through multiple benefit programs administered by the Social Services Department. Work involves interviewing applicants and explaining multiple benefit programs, assisting applicants in completing forms, determining and advising applicants of eligibility for assistance, and providing or facilitating access to human services assistance. Verifies information received from applicants is correct and complete. Detects and reports cases of fraud. Maintains a variety of forms and records. Serves as a mentor to co-workers and exercises limited approval authority over the same. Participates as a team member to improve customer service, operations, resolution of problems, and planning and control of the unit's work. Reports to the Benefit Programs Supervisor.
To perform this job successfully, an individual must be able to perform the essential job functions satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary job functions herein described. Since every duty associated with this position may not be described herein, employees may be required to perform duties not specifically spelled out in the job description, but which may be reasonably considered to be incidental in the performing of their duties just as though they were actually written out in this job description.
Essential Job Functions
- Completes various mathematical calculations. Determines amount and type of assistance clients may be eligible or ineligible to receive.
- Receives and responds to inquiries providing information on multiple benefit programs. Refers inquiries to appropriate personnel.
- Performs routine administrative tasks for the department. Composes and types correspondence and forms. Plans and organizes caseload. Establishes priorities. Schedules appointments.
- Utilizes various computer data entry and file maintenance programs to retrieve files and other information required to determine eligibility for assistance. Performs various eligibility entry duties to comply with State/City program requirements.
- Researches files and records to obtain data for inclusion in periodic reviews of clients' eligibility status and/or re-evaluation of applicants through appeals process.
- Identifies instances of fraud. Makes appropriate referrals and contacts.
- Maintains a variety of confidential records and files.
- Participates in and supports the self-directed team concept. Meets with team members to maximize communication regarding all aspects of the work setting including customer service, policies, goals, and related objectives. Acts as a Team Leader.
- Monitors and approves or disapproves case actions recommended by the Benefit Programs Manager. Reviews individual program cases and assists subordinates in difficult or complicated cases. Interprets policy and advises subordinates as necessary. reviews reports of
- Ensures that workers receive training on new policies and procedures. Participates in training seminars and conferences with other agency personnel and/or groups outside the agency.
- Participates in meetings with other agency personnel and/or groups outside of the agency to provide input.
- Observes the effects of new and established policies and procedures noting suitability for meeting complex needs of applicants and clients. Provides recommendations for changes as needed.
- Ensures completeness of required action through maintenance of case files. Reviews case management reports to determine status. Researches files and records to obtain data for inclusion in periodic review of clients' eligibility status and/or re-evaluation of application through the appeals process.
- Maintains data from various sources. Performs research for completion of periodic reports. Organizes data for analysis.
- Serves as a resource person for agency staff to ensure that new policies and procedures are adopted and established. Liaison for State Department and other outside agencies. Acts as mentor to co-workers.
- Approves own work and monitors work completed by the Level I and II Case Manager.
- Serves as the unit resource person in automated systems access/troubleshooting.
- Performs other related duties as required.
Minimum Qualifications:
-High School Diploma or equivalent, work experience in human services program eligibility or case management work; or any equivalent combination of training and experience which provides the required knowledge, skills, and abilities
Preferred Qualifications
- Bachelor's degree in the Human Service field with five to seven years of experience involving social services program work including interviewing and counseling ; or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job.
Knowledge, Skills & Abilities
- Knowledge of the policies, procedures, and activities of the City and or departmental practices as they pertain to the performance of duties relating to the position of Benefit Programs Specialist III for the Social Services Department.
- Ability to perform case management and team leader/team member duties acting as a positive team member for the unit.
- Ability to read a variety of reports, informational and technical documentation, directions, instructions, and methods and procedures. Requires the ability to write reports with proper format, punctuation, spelling, and grammar, using all parts of speech. Requires the ability to speak with and before others with poise, voice control, and confidence using correct English and well-modulated voice.
- Ability to exercise judgment, decisiveness, and creativity in situations involving evaluation of information against measurable or verifiable criteria.
- Ability to utilize a wide variety of reference, descriptive, and/or advisory data, and information.
- Ability to perform addition, subtraction, multiplication, and division; the ability to calculate decimals and percentages; the ability to utilize principles of fractions; and the ability to interpret graphs.
- Ability to inspect items for proper length, width, and shape, visually with job-related equipment.
- Ability to deal with people beyond giving and receiving instructions. Must be adaptable to performing under minimal stress when confronted with an emergency.
- Ability to determine eligibility of applicants for assistance through multiple benefit programs administered by the Social Services Department.
- Ability to properly interview applicants.
- Ability to utilize technical knowledge of the benefits programs offered by the department and explain benefit programs in layman terms to clients.
- Ability to understand the application process and is able to assist applicants in completing forms.
- Ability to utilize technical knowledge to determine and advise applicants of eligibility for assistance.
- Ability to accurately review and verify information received from applicants for correctness and completion.
- Ability to detect and report cases of fraud.
- Knowledge of the terminology, principles, and methods utilized within the department.
- Knowledge of laws and ordinances affecting the provision of social services to clients.
- Ability to comprehend, interpret, and apply regulations, procedures, and related information.
- Knowledge of the methods and techniques for development and administering programs.
- Knowledge of the principles of supervision, and is able to effectively lead, motivate, and evaluate assigned staff.
- Ability to effectively communicate and interact with subordinates, supervisors, and members of the general public, and all other groups involved in the activities of the department.
- Ability to assemble information and make written reports and documents in a concise, clear, and effective manner.
- Ability to use independent judgment and work with little direct supervision as situations warrant.Has the mathematical ability to perform required calculations.
- Skill in the use of computers and software programs typically utilized in the position.
- Ability to read, understand, and interpret technical reports and related materials.
- Quality of Work
- Quantity of Work
- Dependability
- Attendance
- Initiative and Enthusiasm
- Judgment
- Cooperation
- Relationships
- Coordination of Work
- Safety
Must be physically able to operate a variety of office machinery and equipment including a calculator, computer, telephone, etc.; and an automobile. Must be able to exert up to 10 pounds of force occasionally, and/or up to 5 pounds of force frequently, and/or a negligible amount of force constantly to move objects. Physical demand requirements are in excess of those for Sedentary Work. Light Work usually requires walking or standing to a significant degree. However, if the use of arm and/or leg controls requires exertion of forces greater than that for Sedentary Work and the worker sits most of the time, the job is rated for Light Work. Requires the ability coordinate hands and eyes rapidly and accurately in using office equipment. Requires the ability to handle a variety of items such as tape measures, scales, cameras, and office equipment. Must have minimal levels of eye/hand/foot coordination. Requires the ability to differentiate between colors and shades of color. Requires the ability to deal with people beyond giving and receiving instructions. Must be adaptable to performing under stress and when confronted with persons acting under stress. Requires the ability to talk and hear: (Talking: expressing or exchanging ideas by means of spoken words. Hearing: perceiving nature of sounds by ear.) Must be able to communicate via telephone.
FLSA Status
Non-Exempt
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3
Benefit Programs Specialist II
23847 Emporia, Virginia
Virginia Jobs
Posted 7 days ago
Job Viewed
Job Description
Hiring Range: $32,415 to Salary commensurate with experience
Full Time or Part Time: Full Time
Additional Detail
Title Description- Benefit Programs Specialist I represents the entry level in the occupational group for employees working under close supervision while being trained in determining eligibility for a variety of social services government assistance programs. Upon recommendation by the supervisor, approval by the director, and successful completion of the training program, the employee shall be redefined to full-performance Benefit Programs Specialist II with a corresponding salary increase as indicated by the local department's compensation plan. Benefit Programs Specialist I is distinguished from the Benefit Programs Specialist II by the latter's performing all the assigned eligibility duties independently and making judgments following agency practices and procedures and mandated federal, state, or local laws and policies.
General Work Tasks (Illustrative Only) -
Skills- Skill in operating a personal computer and the associated office and agency software.
Abilities- Demonstrated ability to: communicate effectively both orally and in writing; interview, gather information, and evaluate situations; analyze information; apply common sense understanding to carry out instructions furnished in written or oral form; exercise sound judgment, discretion, tact and resourcefulness in solving problems and drawing logical conclusions; use various types of automated technology to establish and maintain case records, access and retrieve data, create reports and manipulate data; maintain professional ethics related to confidentiality; and establish and maintain effective working relationships with others in a positive and tactful manner under sometimes stressful situations.
Education and Experience- High school diploma supplemented with additional training and related work experience OR any equivalent combination of training and experience which provides the required knowledge, skills and abilities.
Title Description- Benefit Programs Specialist II represents the full performance level in the Benefit Programs Specialist occupational group. Employees' responsibilities are related to the determination and re-determination of eligibility of individuals and families for financial assistance, food stamps, medical assistance, and for other social services' benefit programs. The work is performed within established policies, procedures and guidelines, but certain aspects of eligibility determination require independent judgment, especially as related to evaluation of social factors influencing eligibility. Employees seek supervisory help for difficult or unusual situations only. The Benefit Programs Specialist II is distinguished from the Benefit Programs Specialist III by the latter's performing advanced technical work requiring depth and breadth of knowledge to understand, analyze and act on complex cases. Also, the Benefit Programs Specialist III serves as a technical resource for others regarding social services' eligibility programs.
General Work Tasks (Illustrative Only) -
Skills - Skill in operating a personal computer and the associated office and agency software.
Abilities - Demonstrated ability to: communicate effectively both orally and in writing with broad spectrum of individuals to include, but not limited to, customers, employers, courts, and medical professionals in person and on the phone; interview, gather information, re-evaluate each client's situation, and make referrals; determine a client's ownership share in situations; make mathematical computations; analyze information and determine from a variety of sources missing information and gaps; apply common sense understanding to carry out instructions furnished in written or oral form; use various types of automated technology to establish and maintain case records, access data such as estates, retirement accounts, and real estate, reports, and manipulate data; maintain professional ethics related to confidentiality; exercise sound judgment, discretion, tact and resourcefulness in solving problems and drawing logical conclusions; and establish and maintain effective working relationships with applicants and recipients, other public and private agencies, associates, and the public in a positive and tactful manner under sometimes stressful situations.
Education and Experience- Same as required in Benefit Program Specialist I with experience in benefit programs, use of computer software and hardware, and completion of required Benefit Programs training OR any equivalent combination of training and experience which provides the required knowledge, skills and abilities.
Full Time or Part Time: Full Time
Additional Detail
Title Description- Benefit Programs Specialist I represents the entry level in the occupational group for employees working under close supervision while being trained in determining eligibility for a variety of social services government assistance programs. Upon recommendation by the supervisor, approval by the director, and successful completion of the training program, the employee shall be redefined to full-performance Benefit Programs Specialist II with a corresponding salary increase as indicated by the local department's compensation plan. Benefit Programs Specialist I is distinguished from the Benefit Programs Specialist II by the latter's performing all the assigned eligibility duties independently and making judgments following agency practices and procedures and mandated federal, state, or local laws and policies.
General Work Tasks (Illustrative Only) -
- Conducts interviews of persons to determine eligibility for assistance and re-determines their continuing eligibility;
- Explains nature of temporary assistance benefit programs and determines reasons and need for assistance;
- Processes applications for financial assistance and diversion; explains client responsibilities, rights and program availability;
- Evaluates consistency and completeness of data secured, and where indicated substantiates its accuracy;
- Computes assistance plans;
- Determines the need for and amount of allowances for special circumstance items;
- Evaluates such social factors as education, work experience, and levels of social functioning; and
- Evaluates employability of clients and explores potential sources of income.
Skills- Skill in operating a personal computer and the associated office and agency software.
Abilities- Demonstrated ability to: communicate effectively both orally and in writing; interview, gather information, and evaluate situations; analyze information; apply common sense understanding to carry out instructions furnished in written or oral form; exercise sound judgment, discretion, tact and resourcefulness in solving problems and drawing logical conclusions; use various types of automated technology to establish and maintain case records, access and retrieve data, create reports and manipulate data; maintain professional ethics related to confidentiality; and establish and maintain effective working relationships with others in a positive and tactful manner under sometimes stressful situations.
Education and Experience- High school diploma supplemented with additional training and related work experience OR any equivalent combination of training and experience which provides the required knowledge, skills and abilities.
Title Description- Benefit Programs Specialist II represents the full performance level in the Benefit Programs Specialist occupational group. Employees' responsibilities are related to the determination and re-determination of eligibility of individuals and families for financial assistance, food stamps, medical assistance, and for other social services' benefit programs. The work is performed within established policies, procedures and guidelines, but certain aspects of eligibility determination require independent judgment, especially as related to evaluation of social factors influencing eligibility. Employees seek supervisory help for difficult or unusual situations only. The Benefit Programs Specialist II is distinguished from the Benefit Programs Specialist III by the latter's performing advanced technical work requiring depth and breadth of knowledge to understand, analyze and act on complex cases. Also, the Benefit Programs Specialist III serves as a technical resource for others regarding social services' eligibility programs.
General Work Tasks (Illustrative Only) -
- Interviews persons for assistance, obtains necessary information, and re determines their continuing eligibility;
- Explains benefit programs and determines reasons and need for assistance;
- Processes applications for financial assistance and diversion; determines eligibility for assistance and benefit levels using automated systems and manual methods;
- Interprets policies and procedures applicable to the various programs;
- Monitors cases for changes in recipient circumstances, and implements changes to appropriately reflect benefit level within guidelines;
- Evaluates employability status of clients and explores potential sources of income; explains client responsibilities, rights and program availability;
- Refers clients to service worker as the result of overall assessment of situation; prepares reports and maintains client records;
- Identifies possible fraud and makes appropriate referrals; evaluates consistency and completeness of data secured, and where indicated substantiates its accuracy;
- Explains programs and rights/responsibilities of applicants and recipients;
- Explores other possible sources of income;
- Computes assistance plans;
- Determines the amount of allowances for special circumstance items such as household equipment;
- Identifies clearly discernible social problems and makes referrals to Social Workers;
- Provides applicants or recipients with information about other agencies where they may go for services as needed.
- Explains a variety of programs under the social services umbrella such as employment services, child support services and child care services.
Skills - Skill in operating a personal computer and the associated office and agency software.
Abilities - Demonstrated ability to: communicate effectively both orally and in writing with broad spectrum of individuals to include, but not limited to, customers, employers, courts, and medical professionals in person and on the phone; interview, gather information, re-evaluate each client's situation, and make referrals; determine a client's ownership share in situations; make mathematical computations; analyze information and determine from a variety of sources missing information and gaps; apply common sense understanding to carry out instructions furnished in written or oral form; use various types of automated technology to establish and maintain case records, access data such as estates, retirement accounts, and real estate, reports, and manipulate data; maintain professional ethics related to confidentiality; exercise sound judgment, discretion, tact and resourcefulness in solving problems and drawing logical conclusions; and establish and maintain effective working relationships with applicants and recipients, other public and private agencies, associates, and the public in a positive and tactful manner under sometimes stressful situations.
Education and Experience- Same as required in Benefit Program Specialist I with experience in benefit programs, use of computer software and hardware, and completion of required Benefit Programs training OR any equivalent combination of training and experience which provides the required knowledge, skills and abilities.
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4
Benefit Programs Specialist (CD)
23005 Ashland, Virginia
Hanover County, VA
Posted 7 days ago
Job Viewed
Job Description
Salary: $45,676.00 - $63,000.00 Annually
Location : Ashland, VA
Job Type: Full-time
Job Number: 202500146
Department: Social Services - Benefit Programs
Opening Date: 06/06/2025
Closing Date: Continuous
Description
Learn more about our team here.
General Description: This is a paraprofessional position. The incumbent performs routine tasks to determine a customer's eligibility for Social Services benefits, such as Supplemental Nutrition Assistance Program (SNAP), Temporary Assistance to Needy Families (TANF), Medicaid and Auxiliary Grants.
Organization: The Benefit Programs Specialist position is part of Hanover County's Career Development Program (CD). The Benefit Programs Specialist has four levels ranging from Benefit Programs Specialist I to Benefit Programs Specialist - Senior. The incumbent reports to a Benefit Programs Supervisor or Benefit Programs Manager and supervises no staff.
Essential Functions:
• Conducts interviews of persons to determine eligibility for assistance and re-determines their continuing eligibility; exercises sound judgment;
• Explains nature of benefit programs and determines reasons and need for assistance;
• Processes applications for financial assistance and diversion; explains client responsibilities, rights and program availability; determines eligibility for assistance and benefit levels using automated systems and manual methods;
• Evaluates consistency and completeness of data secured, and where indicated substantiates its accuracy; interprets policies and procedures applicable to the various programs;
• Monitors cases for changes in recipient circumstances, and implements changes to appropriately reflect benefit level within guidelines;
• Evaluates employability status of clients and explores potential sources of income;
• Refers clients to service worker as the result of overall assessment of situation; prepares reports and maintains client records;
• Identifies possible fraud and makes appropriate referrals;
• Computes assistance plans;
• Determines the amount of allowances for special circumstance items such as household equipment;
• Identifies clearly discernible social problems and makes referrals to Social Workers;
• Provides applicants or recipients with information about other agencies where they may go for services as needed.
• Explains a variety of programs under the social services umbrella such as employment services, child support services and child care services.
• Determines the need for and amount of allowances for special circumstance items;
• Evaluates such social factors as education, work experience, and levels of social functioning;
• Contacts vendors for services and ensures payments to allow for the restoration or continuation of services.
• Monitors efficacy, trends of programs, and completes seasonal, quarterly and yearly reports; Prepares reports regarding quality control and makes recommendations to the supervisor;
• Participates on task forces, strategic planning, mentoring volunteers, students and new employees, teaching classes, and conducting outreach;
• Reviews cases for correctness, identifies significant errors/problems in caseloads and determines if the errors/problems are with the section, unit or with an employee;
• Provides statistical data and other information to support budget requests;
• Documents data and information gathered and compares findings with established guidelines of program eligibility; Conducts follow-up as needed;
• Carries a caseload of clients receiving public assistance that involve complex issues;
• Serves as a resource to staff and the public concerning public assistance programs and eligibility requirements;
• A senior worker serves as lead worker and assists supervisor by conducting program training for staff, reviewing case files and providing back-up supervision of staff;
• Provides training to other workers on an individual or group basis; Coordinates training programs and orientation for new employees and clients; ensures that established deadlines are met;
• Coordinates and interacts with other community resources and partners to assist clients in meeting assessed needs.
• Performs related work as assigned.
Working Conditions:
A. Hazards
• Customers - May interact with difficult customers.
B. Environment
• Office
• Field - May be required to visit customers in their homes.
C. Physical Effort
• Policy Manual - Must be able to lift up to fifteen (15) pounds.
D. Non-exempt
Knowledge, Skills and Abilities: Comprehensive knowledge of: applicable laws, codes, public assistance program policies and regulations, and
procedures, including civil and Circuit Court procedures; basic human behavior, social problems and resources, and interviewing techniques; social, economic, health, and cultural factors which can serve as barriers to employment; and counseling techniques; financial assistance programs sufficient to determine benefits eligibility; human services programs and how each interrelates; the strategic planning process; mathematics to calculate percentages, formulas and averages to solve mathematical problems; Skill in operating a personal computer and the associated
office and agency software; ability to make eligibility determinations independently by applying policies, rules and regulations; knowledge of,
preferred; must be computer literate, preferably in Microsoft Office and Social Services Information Systems. Demonstrated ability to: communicate effectively both orally and in writing with broad spectrum of individuals to
include, but not limited to, customers, employers, courts, and medical professionals in person and on the phone; interview, gather information, re-evaluate each client's situation, and make referrals; determine a client's ownership share in situations; make mathematical computations; analyze information and determine from a variety of sources missing information and gaps; apply common sense understanding to carry out instructions furnished in written or oral form; use various types of automated technology to establish and maintain case records, access data such as
estates, retirement accounts, and real estate, reports, and manipulate data; maintain professional ethics related to confidentiality; exercise sound judgment, discretion, tact and resourcefulness in solving problems and drawing logical conclusions; and establish and maintain effective working relationships with applicants and recipients, other public and private agencies, associates, and the public in a positive and tactful manner under sometimes stressful situations.
Education, Experience and Training: High school diploma or equivalent required (bachelor's degree preferred) with recent eligibility and/or social services experience desired - OR - Any equivalent combination of education, experience and/or training sufficient to demonstrate the knowledge, skills and abilities is acceptable. Higher levels on the Career Ladder require additional education, experience and training. A senior worker will possess work experience in a leadership role and benefit programs.
Special Conditions:
• Criminal Records Check, including fingerprinting
• Valid Commonwealth of Virginia Driver's License
• Work beyond normal work schedule
• CPS (Child Protective Services) Check
• Twelve-month probationary period
• Mandatory Participant in the Citizen Emergency Response On-call Plan
Revision Date: June 2023
SUMMARY OF EMPLOYEE BENEFITS
Hanover County is proud to provide our employees with the following comprehensive benefits package. Hanover provides a benefit package that provides for you in times of need, they offer an ongoing level of financial security, peace-of-mind, and healthy work-life balance. This is part of our goal to make Hanover County an attractive place to work. To see exactly what you will find with our offerings, click the link below:This is an overview and does not provide all provisions, limitations, and exclusions. If there is a contradiction between this and the official plan documents, the plan documents will prevail. The Pamunkey Regional Jail and Library share some of the County benefits, please visit their website for more details.
01
Please describe why you are interested in this position and how it fits in with your career goals.
02
Please describe your level of experience processing SNAP applications and/or renewals:
03
Please describe your level of experience processing Families and Children's Medical Assistance applications and/or renewals:
04
Please describe your level of experience processing Adult Medical Assistance applications and/or renewals
05
Please describe your level of experience processing applications and renewals in VACMS
Required Question
Location : Ashland, VA
Job Type: Full-time
Job Number: 202500146
Department: Social Services - Benefit Programs
Opening Date: 06/06/2025
Closing Date: Continuous
Description
Learn more about our team here.
General Description: This is a paraprofessional position. The incumbent performs routine tasks to determine a customer's eligibility for Social Services benefits, such as Supplemental Nutrition Assistance Program (SNAP), Temporary Assistance to Needy Families (TANF), Medicaid and Auxiliary Grants.
Organization: The Benefit Programs Specialist position is part of Hanover County's Career Development Program (CD). The Benefit Programs Specialist has four levels ranging from Benefit Programs Specialist I to Benefit Programs Specialist - Senior. The incumbent reports to a Benefit Programs Supervisor or Benefit Programs Manager and supervises no staff.
Essential Functions:
• Conducts interviews of persons to determine eligibility for assistance and re-determines their continuing eligibility; exercises sound judgment;
• Explains nature of benefit programs and determines reasons and need for assistance;
• Processes applications for financial assistance and diversion; explains client responsibilities, rights and program availability; determines eligibility for assistance and benefit levels using automated systems and manual methods;
• Evaluates consistency and completeness of data secured, and where indicated substantiates its accuracy; interprets policies and procedures applicable to the various programs;
• Monitors cases for changes in recipient circumstances, and implements changes to appropriately reflect benefit level within guidelines;
• Evaluates employability status of clients and explores potential sources of income;
• Refers clients to service worker as the result of overall assessment of situation; prepares reports and maintains client records;
• Identifies possible fraud and makes appropriate referrals;
• Computes assistance plans;
• Determines the amount of allowances for special circumstance items such as household equipment;
• Identifies clearly discernible social problems and makes referrals to Social Workers;
• Provides applicants or recipients with information about other agencies where they may go for services as needed.
• Explains a variety of programs under the social services umbrella such as employment services, child support services and child care services.
• Determines the need for and amount of allowances for special circumstance items;
• Evaluates such social factors as education, work experience, and levels of social functioning;
• Contacts vendors for services and ensures payments to allow for the restoration or continuation of services.
• Monitors efficacy, trends of programs, and completes seasonal, quarterly and yearly reports; Prepares reports regarding quality control and makes recommendations to the supervisor;
• Participates on task forces, strategic planning, mentoring volunteers, students and new employees, teaching classes, and conducting outreach;
• Reviews cases for correctness, identifies significant errors/problems in caseloads and determines if the errors/problems are with the section, unit or with an employee;
• Provides statistical data and other information to support budget requests;
• Documents data and information gathered and compares findings with established guidelines of program eligibility; Conducts follow-up as needed;
• Carries a caseload of clients receiving public assistance that involve complex issues;
• Serves as a resource to staff and the public concerning public assistance programs and eligibility requirements;
• A senior worker serves as lead worker and assists supervisor by conducting program training for staff, reviewing case files and providing back-up supervision of staff;
• Provides training to other workers on an individual or group basis; Coordinates training programs and orientation for new employees and clients; ensures that established deadlines are met;
• Coordinates and interacts with other community resources and partners to assist clients in meeting assessed needs.
• Performs related work as assigned.
Working Conditions:
A. Hazards
• Customers - May interact with difficult customers.
B. Environment
• Office
• Field - May be required to visit customers in their homes.
C. Physical Effort
• Policy Manual - Must be able to lift up to fifteen (15) pounds.
D. Non-exempt
Knowledge, Skills and Abilities: Comprehensive knowledge of: applicable laws, codes, public assistance program policies and regulations, and
procedures, including civil and Circuit Court procedures; basic human behavior, social problems and resources, and interviewing techniques; social, economic, health, and cultural factors which can serve as barriers to employment; and counseling techniques; financial assistance programs sufficient to determine benefits eligibility; human services programs and how each interrelates; the strategic planning process; mathematics to calculate percentages, formulas and averages to solve mathematical problems; Skill in operating a personal computer and the associated
office and agency software; ability to make eligibility determinations independently by applying policies, rules and regulations; knowledge of,
preferred; must be computer literate, preferably in Microsoft Office and Social Services Information Systems. Demonstrated ability to: communicate effectively both orally and in writing with broad spectrum of individuals to
include, but not limited to, customers, employers, courts, and medical professionals in person and on the phone; interview, gather information, re-evaluate each client's situation, and make referrals; determine a client's ownership share in situations; make mathematical computations; analyze information and determine from a variety of sources missing information and gaps; apply common sense understanding to carry out instructions furnished in written or oral form; use various types of automated technology to establish and maintain case records, access data such as
estates, retirement accounts, and real estate, reports, and manipulate data; maintain professional ethics related to confidentiality; exercise sound judgment, discretion, tact and resourcefulness in solving problems and drawing logical conclusions; and establish and maintain effective working relationships with applicants and recipients, other public and private agencies, associates, and the public in a positive and tactful manner under sometimes stressful situations.
Education, Experience and Training: High school diploma or equivalent required (bachelor's degree preferred) with recent eligibility and/or social services experience desired - OR - Any equivalent combination of education, experience and/or training sufficient to demonstrate the knowledge, skills and abilities is acceptable. Higher levels on the Career Ladder require additional education, experience and training. A senior worker will possess work experience in a leadership role and benefit programs.
Special Conditions:
• Criminal Records Check, including fingerprinting
• Valid Commonwealth of Virginia Driver's License
• Work beyond normal work schedule
• CPS (Child Protective Services) Check
• Twelve-month probationary period
• Mandatory Participant in the Citizen Emergency Response On-call Plan
Revision Date: June 2023
SUMMARY OF EMPLOYEE BENEFITS
Hanover County is proud to provide our employees with the following comprehensive benefits package. Hanover provides a benefit package that provides for you in times of need, they offer an ongoing level of financial security, peace-of-mind, and healthy work-life balance. This is part of our goal to make Hanover County an attractive place to work. To see exactly what you will find with our offerings, click the link below:This is an overview and does not provide all provisions, limitations, and exclusions. If there is a contradiction between this and the official plan documents, the plan documents will prevail. The Pamunkey Regional Jail and Library share some of the County benefits, please visit their website for more details.
01
Please describe why you are interested in this position and how it fits in with your career goals.
02
Please describe your level of experience processing SNAP applications and/or renewals:
03
Please describe your level of experience processing Families and Children's Medical Assistance applications and/or renewals:
04
Please describe your level of experience processing Adult Medical Assistance applications and/or renewals
05
Please describe your level of experience processing applications and renewals in VACMS
Required Question
View Now
5
Benefit Programs Specialist I
23437 Suffolk, Virginia
City of Suffolk, VA
Posted 7 days ago
Job Viewed
Job Description
Salary: $47,110.00 - $58,218.00 Annually
Location : Suffolk, VA
Job Type: Full Time
Job Number: 04037
Department: SOCIAL SERVICES
Opening Date: 08/01/2025
Closing Date: 8/17/2025 11:58 PM Eastern
Description
***DO NOT APPLY THROUGH CITY OF SUFFOLK WEBSITE***
Applications for this position MUST be submitted electronically through the state of Virginia website below:
Essential Job Functions
Please refer to the state of Virginia website for detailed information on this position.
Required Qualifications
Please refer to the state of Virginia website for detailed information on this position.
Seasonal Employees- No Benefits
Part-time Employees - Sick Leave (See below)
Full Time Employees are eligible for the following benefits;
Retirement (Virginia Retirement System employer) for employees hired on or after 1/1/14 - Hybrid Members
Hybrid plan members contribute 4 percent of creditable compensation to the defined benefit plan and 1 percent to the defined contribution plan each month. Members may voluntarily contribute up to an additional 4 percent in 0.5 percent increments to the defined contribution plan each month. Members can increase or decrease their voluntary contributions on a quarterly basis. With the mandatory and voluntary contributions to the defined contribution component of the plan, members can contribute a maximum of 5 percent with a 3.5 percent match from the employer. Members invest in various investment options that best fit their needs.
Vested after 5 years in the defined benefit part of the plan. Vested in phases based on years in the Defined Contribution part of the Plan. The retirement eligibility for a full or reduced retirement pension in the Hybrid Plan is very detailed. Please contact the Virginia Retirement System or the Human Resources Department for details.
Paid Time Off (PTO) Yearly earnings
120 Hours (1-59 months), 144 Hours (60-119 months), 168 Hours (120- 179 months), 192 Hours (180 and over)
Sick Leave
Part Time employees earn 4 hours per month Sick leave accrues at the end of the month and may be accrued with no ceiling.
Personal Leave
All regular full time employees are granted 24 hours of personal leave each calendar year. Personal leave must be preapproved and is not cumulative.
Health Insurance
Coverage available for you and your eligible dependents using pre-tax payroll deductions if elected.
Supplemental Insurances
Employees may purchase the following supplemental insurance policies: short term and long term disability, cancer, accident, supplemental hospitalization, and group universal life insurance.
Employer Sponsored Short Term and Long Term Disability
Provides disability coverage for employees work and non-work related disabilities. Work related disabilities are covered starting on day one (1). Non work related disabilities are covered starting on day eight (8), after you have been employed for one year.
Flexible Spending Accounts
Employees may participate in the Health Reimbursement, Dependent Care Reimbursement and Premium Reimbursement Accounts. All deductions are made on a pre-tax basis and will reduce your taxable income.
Life Insurance
The city pays the entire premium for life insurance coverage in the amount of 2 times annual salary for natural death and 4 times annual salary for accidental death.
Optional Life Insurance
Employees have the option of electing additional life insurance coverage in the amount of 1, 2, 3 or 4 times their annual salary. Employees may only purchase optional life insurance on spouses and children if they are enrolled in optional life insurance for themselves.
Family and Medical Leave Act (FMLA)
12 weeks of job protected leave for leaves approved in accordance with the Family Medical Leave Act. Employees receive continuation of health insurance, job protection and consideration for a comparable job when available, or an equivalent job, upon return to work.
Funeral Leave
24 hours of paid leave of absence in case of death in immediate family.
Holidays
Suffolk follows the Virginia State holiday calendar as set by the Governor of the Commonwealth of Virginia.
Jury Duty
Time off with pay with difference between jury pay and regular pay or use annual leave and keep check.
457 Deferred Compensation, ROTH IRA, Traditional IRA
Offered through ICMA Retirement Corporation as a way to shelter a portion of your salary from income taxes and save for retirement.
Employee Assistance Program
Offers employees and immediate family members (3) free, confidential counseling sessions related to a broad range of issues such as marital or family conflict, job or personal stress, alcohol or drug abuse, financial or legal worries, etc.
Worker's Compensation
Should an employee have an on the job injury, he/she could be eligible for Workmen's Compensation Benefits, except in cases of willful neglect.
Pay Days
Employees will be paid on the 15th and last working day of each month.
Credit Union
A Suffolk Credit Union is available to employees.
Legal Services
Employees may prepay for access to legal assistance.
Notary Public Services
Services available in the Human Resources Department.
Alternative Work Schedule For some positions -Offers 4 Alternative Work Schedule options to provide employees with greater control over their personal and professional time, as well as reducing absences.
Location : Suffolk, VA
Job Type: Full Time
Job Number: 04037
Department: SOCIAL SERVICES
Opening Date: 08/01/2025
Closing Date: 8/17/2025 11:58 PM Eastern
Description
***DO NOT APPLY THROUGH CITY OF SUFFOLK WEBSITE***
Applications for this position MUST be submitted electronically through the state of Virginia website below:
Essential Job Functions
Please refer to the state of Virginia website for detailed information on this position.
Required Qualifications
Please refer to the state of Virginia website for detailed information on this position.
Seasonal Employees- No Benefits
Part-time Employees - Sick Leave (See below)
Full Time Employees are eligible for the following benefits;
Retirement (Virginia Retirement System employer) for employees hired on or after 1/1/14 - Hybrid Members
Hybrid plan members contribute 4 percent of creditable compensation to the defined benefit plan and 1 percent to the defined contribution plan each month. Members may voluntarily contribute up to an additional 4 percent in 0.5 percent increments to the defined contribution plan each month. Members can increase or decrease their voluntary contributions on a quarterly basis. With the mandatory and voluntary contributions to the defined contribution component of the plan, members can contribute a maximum of 5 percent with a 3.5 percent match from the employer. Members invest in various investment options that best fit their needs.
Vested after 5 years in the defined benefit part of the plan. Vested in phases based on years in the Defined Contribution part of the Plan. The retirement eligibility for a full or reduced retirement pension in the Hybrid Plan is very detailed. Please contact the Virginia Retirement System or the Human Resources Department for details.
Paid Time Off (PTO) Yearly earnings
120 Hours (1-59 months), 144 Hours (60-119 months), 168 Hours (120- 179 months), 192 Hours (180 and over)
Sick Leave
Part Time employees earn 4 hours per month Sick leave accrues at the end of the month and may be accrued with no ceiling.
Personal Leave
All regular full time employees are granted 24 hours of personal leave each calendar year. Personal leave must be preapproved and is not cumulative.
Health Insurance
Coverage available for you and your eligible dependents using pre-tax payroll deductions if elected.
Supplemental Insurances
Employees may purchase the following supplemental insurance policies: short term and long term disability, cancer, accident, supplemental hospitalization, and group universal life insurance.
Employer Sponsored Short Term and Long Term Disability
Provides disability coverage for employees work and non-work related disabilities. Work related disabilities are covered starting on day one (1). Non work related disabilities are covered starting on day eight (8), after you have been employed for one year.
Flexible Spending Accounts
Employees may participate in the Health Reimbursement, Dependent Care Reimbursement and Premium Reimbursement Accounts. All deductions are made on a pre-tax basis and will reduce your taxable income.
Life Insurance
The city pays the entire premium for life insurance coverage in the amount of 2 times annual salary for natural death and 4 times annual salary for accidental death.
Optional Life Insurance
Employees have the option of electing additional life insurance coverage in the amount of 1, 2, 3 or 4 times their annual salary. Employees may only purchase optional life insurance on spouses and children if they are enrolled in optional life insurance for themselves.
Family and Medical Leave Act (FMLA)
12 weeks of job protected leave for leaves approved in accordance with the Family Medical Leave Act. Employees receive continuation of health insurance, job protection and consideration for a comparable job when available, or an equivalent job, upon return to work.
Funeral Leave
24 hours of paid leave of absence in case of death in immediate family.
Holidays
Suffolk follows the Virginia State holiday calendar as set by the Governor of the Commonwealth of Virginia.
Jury Duty
Time off with pay with difference between jury pay and regular pay or use annual leave and keep check.
457 Deferred Compensation, ROTH IRA, Traditional IRA
Offered through ICMA Retirement Corporation as a way to shelter a portion of your salary from income taxes and save for retirement.
Employee Assistance Program
Offers employees and immediate family members (3) free, confidential counseling sessions related to a broad range of issues such as marital or family conflict, job or personal stress, alcohol or drug abuse, financial or legal worries, etc.
Worker's Compensation
Should an employee have an on the job injury, he/she could be eligible for Workmen's Compensation Benefits, except in cases of willful neglect.
Pay Days
Employees will be paid on the 15th and last working day of each month.
Credit Union
A Suffolk Credit Union is available to employees.
Legal Services
Employees may prepay for access to legal assistance.
Notary Public Services
Services available in the Human Resources Department.
Alternative Work Schedule For some positions -Offers 4 Alternative Work Schedule options to provide employees with greater control over their personal and professional time, as well as reducing absences.
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6
Benefit Programs Specialist III
23437 Suffolk, Virginia
Virginia Department of Social Services
Posted 7 days ago
Job Viewed
Job Description
Job Description
Open Date: 08/01/2025
Close Date: 08/17/2025
Job Summary
Under limited supervision, performs case management and team leader/team member duties to determine eligibility of applicants for assistance through multiple benefit programs administered by the Social Services Department. Work involves interviewing applicants and explaining multiple benefit programs, assisting applicants in completing forms, determining and advising applicants of eligibility for assistance, and providing or facilitating access to human services assistance. Verifies information received from applicants is correct and complete. Detects and reports cases of fraud. Maintains a variety of forms and records. Serves as a mentor to co-workers and exercises limited approval authority over the same. Participates as a team member to improve customer service, operations, resolution of problems, and planning and control of the unit's work. Reports to the Benefit Programs Supervisor.
To perform this job successfully, an individual must be able to perform the essential job functions satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary job functions herein described. Since every duty associated with this position may not be described herein, employees may be required to perform duties not specifically spelled out in the job description, but which may be reasonably considered to be incidental in the performing of their duties just as though they were actually written out in this job description.
Essential Job Functions
Minimum Qualifications:
-High School Diploma or equivalent, work experience in human services program eligibility or case management work; or any equivalent combination of training and experience which provides the required knowledge, skills, and abilities
Preferred Qualifications
Knowledge, Skills & Abilities
Physical Requirements
Must be physically able to operate a variety of office machinery and equipment including a calculator, computer, telephone, etc.; and an automobile. Must be able to exert up to 10 pounds of force occasionally, and/or up to 5 pounds of force frequently, and/or a negligible amount of force constantly to move objects. Physical demand requirements are in excess of those for Sedentary Work. Light Work usually requires walking or standing to a significant degree. However, if the use of arm and/or leg controls requires exertion of forces greater than that for Sedentary Work and the worker sits most of the time, the job is rated for Light Work. Requires the ability coordinate hands and eyes rapidly and accurately in using office equipment. Requires the ability to handle a variety of items such as tape measures, scales, cameras, and office equipment. Must have minimal levels of eye/hand/foot coordination. Requires the ability to differentiate between colors and shades of color. Requires the ability to deal with people beyond giving and receiving instructions. Must be adaptable to performing under stress and when confronted with persons acting under stress. Requires the ability to talk and hear: (Talking: expressing or exchanging ideas by means of spoken words. Hearing: perceiving nature of sounds by ear.) Must be able to communicate via telephone.
FLSA Status
Non-Exempt
About Us
VDSS is one of the largest Commonwealth agencies, partnering with 120 local departments of social services, along with faith-based and non-profit organizations, to promote the well-being of children and families statewide. We proudly serve alongside nearly 13,000 state and local human services professionals throughout the Social Services System, who ensure that thousands of Virginia's most vulnerable citizen have access to best services and benefits available to them.
Open Date: 08/01/2025
Close Date: 08/17/2025
Job Summary
Under limited supervision, performs case management and team leader/team member duties to determine eligibility of applicants for assistance through multiple benefit programs administered by the Social Services Department. Work involves interviewing applicants and explaining multiple benefit programs, assisting applicants in completing forms, determining and advising applicants of eligibility for assistance, and providing or facilitating access to human services assistance. Verifies information received from applicants is correct and complete. Detects and reports cases of fraud. Maintains a variety of forms and records. Serves as a mentor to co-workers and exercises limited approval authority over the same. Participates as a team member to improve customer service, operations, resolution of problems, and planning and control of the unit's work. Reports to the Benefit Programs Supervisor.
To perform this job successfully, an individual must be able to perform the essential job functions satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary job functions herein described. Since every duty associated with this position may not be described herein, employees may be required to perform duties not specifically spelled out in the job description, but which may be reasonably considered to be incidental in the performing of their duties just as though they were actually written out in this job description.
Essential Job Functions
- Completes various mathematical calculations. Determines amount and type of assistance clients may be eligible or ineligible to receive.
- Receives and responds to inquiries providing information on multiple benefit programs. Refers inquiries to appropriate personnel.
- Performs routine administrative tasks for the department. Composes and types correspondence and forms. Plans and organizes caseload. Establishes priorities. Schedules appointments.
- Utilizes various computer data entry and file maintenance programs to retrieve files and other information required to determine eligibility for assistance. Performs various eligibility entry duties to comply with State/City program requirements.
- Researches files and records to obtain data for inclusion in periodic reviews of clients' eligibility status and/or re-evaluation of applicants through appeals process.
- Identifies instances of fraud. Makes appropriate referrals and contacts.
- Maintains a variety of confidential records and files.
- Participates in and supports the self-directed team concept. Meets with team members to maximize communication regarding all aspects of the work setting including customer service, policies, goals, and related objectives. Acts as a Team Leader.
- Monitors and approves or disapproves case actions recommended by the Benefit Programs Manager. Reviews individual program cases and assists subordinates in difficult or complicated cases. Interprets policy and advises subordinates as necessary. reviews reports of
- Ensures that workers receive training on new policies and procedures. Participates in training seminars and conferences with other agency personnel and/or groups outside the agency.
- Participates in meetings with other agency personnel and/or groups outside of the agency to provide input.
- Observes the effects of new and established policies and procedures noting suitability for meeting complex needs of applicants and clients. Provides recommendations for changes as needed.
- Ensures completeness of required action through maintenance of case files. Reviews case management reports to determine status. Researches files and records to obtain data for inclusion in periodic review of clients' eligibility status and/or re-evaluation of application through the appeals process.
- Maintains data from various sources. Performs research for completion of periodic reports. Organizes data for analysis.
- Serves as a resource person for agency staff to ensure that new policies and procedures are adopted and established. Liaison for State Department and other outside agencies. Acts as mentor to co-workers.
- Approves own work and monitors work completed by the Level I and II Case Manager.
- Serves as the unit resource person in automated systems access/troubleshooting.
- Performs other related duties as required.
Minimum Qualifications:
-High School Diploma or equivalent, work experience in human services program eligibility or case management work; or any equivalent combination of training and experience which provides the required knowledge, skills, and abilities
Preferred Qualifications
- Bachelor's degree in the Human Service field with five to seven years of experience involving social services program work including interviewing and counseling ; or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job.
Knowledge, Skills & Abilities
- Knowledge of the policies, procedures, and activities of the City and or departmental practices as they pertain to the performance of duties relating to the position of Benefit Programs Specialist III for the Social Services Department.
- Ability to perform case management and team leader/team member duties acting as a positive team member for the unit.
- Ability to read a variety of reports, informational and technical documentation, directions, instructions, and methods and procedures. Requires the ability to write reports with proper format, punctuation, spelling, and grammar, using all parts of speech. Requires the ability to speak with and before others with poise, voice control, and confidence using correct English and well-modulated voice.
- Ability to exercise judgment, decisiveness, and creativity in situations involving evaluation of information against measurable or verifiable criteria.
- Ability to utilize a wide variety of reference, descriptive, and/or advisory data, and information.
- Ability to perform addition, subtraction, multiplication, and division; the ability to calculate decimals and percentages; the ability to utilize principles of fractions; and the ability to interpret graphs.
- Ability to inspect items for proper length, width, and shape, visually with job-related equipment.
- Ability to deal with people beyond giving and receiving instructions. Must be adaptable to performing under minimal stress when confronted with an emergency.
- Ability to determine eligibility of applicants for assistance through multiple benefit programs administered by the Social Services Department.
- Ability to properly interview applicants.
- Ability to utilize technical knowledge of the benefits programs offered by the department and explain benefit programs in layman terms to clients.
- Ability to understand the application process and is able to assist applicants in completing forms.
- Ability to utilize technical knowledge to determine and advise applicants of eligibility for assistance.
- Ability to accurately review and verify information received from applicants for correctness and completion.
- Ability to detect and report cases of fraud.
- Knowledge of the terminology, principles, and methods utilized within the department.
- Knowledge of laws and ordinances affecting the provision of social services to clients.
- Ability to comprehend, interpret, and apply regulations, procedures, and related information.
- Knowledge of the methods and techniques for development and administering programs.
- Knowledge of the principles of supervision, and is able to effectively lead, motivate, and evaluate assigned staff.
- Ability to effectively communicate and interact with subordinates, supervisors, and members of the general public, and all other groups involved in the activities of the department.
- Ability to assemble information and make written reports and documents in a concise, clear, and effective manner.
- Ability to use independent judgment and work with little direct supervision as situations warrant.Has the mathematical ability to perform required calculations.
- Skill in the use of computers and software programs typically utilized in the position.
- Ability to read, understand, and interpret technical reports and related materials.
- Quality of Work
- Quantity of Work
- Dependability
- Attendance
- Initiative and Enthusiasm
- Judgment
- Cooperation
- Relationships
- Coordination of Work
- Safety
Physical Requirements
Must be physically able to operate a variety of office machinery and equipment including a calculator, computer, telephone, etc.; and an automobile. Must be able to exert up to 10 pounds of force occasionally, and/or up to 5 pounds of force frequently, and/or a negligible amount of force constantly to move objects. Physical demand requirements are in excess of those for Sedentary Work. Light Work usually requires walking or standing to a significant degree. However, if the use of arm and/or leg controls requires exertion of forces greater than that for Sedentary Work and the worker sits most of the time, the job is rated for Light Work. Requires the ability coordinate hands and eyes rapidly and accurately in using office equipment. Requires the ability to handle a variety of items such as tape measures, scales, cameras, and office equipment. Must have minimal levels of eye/hand/foot coordination. Requires the ability to differentiate between colors and shades of color. Requires the ability to deal with people beyond giving and receiving instructions. Must be adaptable to performing under stress and when confronted with persons acting under stress. Requires the ability to talk and hear: (Talking: expressing or exchanging ideas by means of spoken words. Hearing: perceiving nature of sounds by ear.) Must be able to communicate via telephone.
FLSA Status
Non-Exempt
About Us
VDSS is one of the largest Commonwealth agencies, partnering with 120 local departments of social services, along with faith-based and non-profit organizations, to promote the well-being of children and families statewide. We proudly serve alongside nearly 13,000 state and local human services professionals throughout the Social Services System, who ensure that thousands of Virginia's most vulnerable citizen have access to best services and benefits available to them.
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7
Benefit Programs Specialist I (Hopewell)
23860 Hopewell, Virginia
Virginia Jobs
Posted 1 day ago
Job Viewed
Job Description
Hiring Range: $40,875.67 to Commensurate with Experience
Full Time or Part Time: Full Time
Additional Detail
Title Description- Benefit Programs Specialist I represents the entry level in the occupational group for employees working under close supervision while being trained in determining eligibility for a variety of social services government assistance programs. Upon recommendation by the supervisor, approval by the director, and successful completion of the training program, the employee shall be redefined to full-performance Benefit Programs Specialist II with a corresponding salary increase as indicated by the local department's compensation plan. Benefit Programs Specialist I is distinguished from the Benefit Programs Specialist II by the latter's performing all the assigned eligibility duties independently and making judgments following agency practices and procedures and mandated federal, state, or local laws and policies.
General Work Tasks (Illustrative Only) -
Knowledge- Some knowledge of: basic human behavior; mathematics to calculate percentages, formulas and averages to solve mathematical problems; and interviewing techniques such as data collection and investigation.
Skills- Skill in operating a personal computer and the associated office and agency software.
Abilities- Demonstrated ability to: communicate effectively both orally and in writing; interview, gather information, and evaluate situations; analyze information; apply common sense understanding to carry out instructions furnished in written or oral form; exercise sound judgment, discretion, tact and resourcefulness in solving problems and drawing logical conclusions; use various types of automated technology to establish and maintain case records, access and retrieve data, create reports and manipulate data; maintain professional ethics related to confidentiality; and establish and maintain effective working relationships with others in a positive and tactful manner under sometimes stressful situations.
Education and Experience- High school diploma supplemented with additional training and related work experience OR any equivalent combination of training and experience which provides the required knowledge, skills and abilities.
Full Time or Part Time: Full Time
Additional Detail
Title Description- Benefit Programs Specialist I represents the entry level in the occupational group for employees working under close supervision while being trained in determining eligibility for a variety of social services government assistance programs. Upon recommendation by the supervisor, approval by the director, and successful completion of the training program, the employee shall be redefined to full-performance Benefit Programs Specialist II with a corresponding salary increase as indicated by the local department's compensation plan. Benefit Programs Specialist I is distinguished from the Benefit Programs Specialist II by the latter's performing all the assigned eligibility duties independently and making judgments following agency practices and procedures and mandated federal, state, or local laws and policies.
General Work Tasks (Illustrative Only) -
- Conducts interviews of persons to determine eligibility for assistance and re-determines their continuing eligibility;
- Explains nature of temporary assistance benefit programs and determines reasons and need for assistance;
- Processes applications for financial assistance and diversion; explains client responsibilities, rights and program availability;
- Evaluates consistency and completeness of data secured, and where indicated substantiates its accuracy;
- Computes assistance plans;
- Determines the need for and amount of allowances for special circumstance items;
- Evaluates such social factors as education, work experience, and levels of social functioning; and
- Evaluates employability of clients and explores potential sources of income.
Knowledge- Some knowledge of: basic human behavior; mathematics to calculate percentages, formulas and averages to solve mathematical problems; and interviewing techniques such as data collection and investigation.
Skills- Skill in operating a personal computer and the associated office and agency software.
Abilities- Demonstrated ability to: communicate effectively both orally and in writing; interview, gather information, and evaluate situations; analyze information; apply common sense understanding to carry out instructions furnished in written or oral form; exercise sound judgment, discretion, tact and resourcefulness in solving problems and drawing logical conclusions; use various types of automated technology to establish and maintain case records, access and retrieve data, create reports and manipulate data; maintain professional ethics related to confidentiality; and establish and maintain effective working relationships with others in a positive and tactful manner under sometimes stressful situations.
Education and Experience- High school diploma supplemented with additional training and related work experience OR any equivalent combination of training and experience which provides the required knowledge, skills and abilities.
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8
Human Resources - Human Resources Generalist
35824 Huntsville, Alabama
Mitchellplastics
Posted 1 day ago
Job Viewed
Job Description
Human Resources - Human Resources Generalist
Mitchell Plastics, Huntsville, Alabama, United States of America
Job DescriptionPosted Tuesday, August 5, 2025 at 5:00 AM
Are you a bilingual HR professional passionate about people, process, and productivity? We're looking for an HR Generalist who thrives in a hands-on manufacturing environment and enjoys being both on the shop floor and in the office. If you have a strong recruiting background and a desire to make a real impact, we want to hear from you!
About Us: Mitchell Plastics is an award-winning and growing Company. Our key strength is that we offer our world-wide Automotive Customers a single source alternative for all of their interior automotive plastic part needs.
As an Employer, we offer an exciting opportunity for you to be part of our growing, "Best- In- Class" Team, in the automotive industry today. We believe that our people are what makes us great and strive to offer our employees opportunities for advancement. At Mitchell Plastics we pride ourselves on our strong company culture, commitment to excellence, and dedication to our employees. We're not just a workplace; we're a community that values innovation, collaboration, and growth. If you're looking for a role where your contributions truly matter, this is the place for you.
About the Role:
As our HR Generalist , youll play a key role in recruiting, hiring, and onboarding talentespecially for production, skilled trades, and operations . Youll also support essential HR functions like compliance, employee relations, health & safety, and general administration.
This is a dynamic opportunity to work closely with department leaders and team members across multiple shifts, ensuring our workforce is supported, engaged, and growing.
- Lead full-cycle recruitment for hourly and salaried roles
- Collaborate with managers to align hiring strategies with workforce needs
- Deliver a consistent, high-quality onboarding experience
- Ensure compliance with labor laws, company policies, and safety standards
- Maintain HR records, update HRIS, and support timekeeping & attendance
- Assist in administering HR policies and performance review processes
- Provide day-to-day HR support to employees and supervisors
What Were Looking For:
- 3+ years of HR recruiting experience (manufacturing/industrial experience strongly preferred)
- Knowledge of labor laws and hourly workforce management
- Understanding of OSHA regulations and safety practices a plus
- Excellent interpersonal, organizational, and communication skills
- Comfortable working in office and plant settings
- Experience with HRIS and applicant tracking systems (ATS) preferred
- Must be bilingual fluent in English & Spanish
- Make a real impact in a fast-paced, hands-on HR role
- Join a supportive team that values people-first leadership
- Grow your career in a stable, growing manufacturing company
- Be part of a culture that embraces diversity, safety, and continuous improvement
Mitchell Plastics is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
We thank all candidates for their interest, however only those who qualify for an interview will be contacted.#joinmitchellplastics
Mitchell Plastics, Huntsville, Alabama, United States of America
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