5,249 Employee Experience Manager jobs in the United States

Job Description

Why Join CINQCARE?

CINQCARE is a provider-led, community-based health and care partner dedicated to improving the health and well-being of those who need care the most, with a deep commitment to high-needs, urban and rural communities. Our local physicians, nurses, and caregivers work together to serve people and the communities they live in, beyond just treating symptoms. We remove barriers by delivering personalized care as close to home as possible, often in-home, because we know a deep understanding of our patient’s race, culture, and environment is critical to delivering improved health outcomes. By empowering patients, providers, and caregivers with the support they need, we strive to make health and care a reality—not a burden—every single day. Join us in creating a better way to care.

Position Overview

The Experience Manager leads a team of frontline Experience Specialists in building trust, activating engagement and connecting Family Members to the care they need. In this role, you will coach and support your team, design outreach strategies that resonate locally and serve as the bridge between national priorities and neighborhood realities.

You are CINQCARE’s “mayor on the ground” building impactful relationships with local change agents such as faith leaders, small business owners, chambers of commerce, neighborhood associations, and block party headliners, to ensure that the work we do is woven into the daily fabric of the community.

Key Responsibilities

• Lead, coach and support Experience Specialists in delivering trust-first, community- centered engagement.
• Translate strategy into local action: set daily/weekly outreach priorities, playbooks and pivots.
• Track team performance against KPIs (outreach, trust scores, story collection, engagement conversions).
• Partner with nurses, social workers and clinical operations to ensure seamless handoffs and follow-up.
• Build and maintain local influence maps (faith institutions, civic leaders, businesses, community hubs).
• Represent CINQCARE at community events and strengthen partnerships with local organizations.
• Conduct regular telephonic outreach review and accompanied field visits to model best practices
• and ensure fidelity to CINQCARE’s engagement approach.
• Collaborate with the central engagement team to adapt strategies for local market needs.
• Elevate stories, insights and barriers from the field to inform leadership and strategy.

Required Qualifications

• Associate degree or a combination of education and experience required; B.S. or B.A. preferred.
• 5+ years leading community outreach, field sales, political canvassing, or public health engagement.
• Proven track record as a frontline leader in performance-driven environments with quotas and regular reporting expectations.
• Deep, lived connections in the target community; able to speak the language of local faith and civic networks.
• Comfortable with mobile data capture tools, Salesforce (or similar), and basic analytics dashboards.
• Willingness to work evenings and weekends for community events; valid driver’s license and reliable transportation.
• Bilingual (Spanish, Haitian Creole, Russian, or other local language) a plus.

Core Competencies

• A proven team leader with community-facing experience in healthcare, social services, non-profit, or grassroots engagement.
• Skilled in coaching, performance management, and team development.
• Deeply connected to and respected within the community you serve.
• Strategic and operational — able to balance long-term vision with day-to-day execution.
• Comfortable navigating diverse neighborhoods and meeting people where they are.

Our Benefits

At CINQCARE, we care for our team like we care for our patients—holistically. We offer flexible, comprehensive benefits so you can thrive while delivering top-notch care.

• Medical Plans: Two comprehensive options offered to Team members.
• 401K: 4% employer match for your future.
• Dental & Vision: Flexible plans with in-network savings.
• Paid Time Off: Generous PTO, holidays, and wellness time.
• Extras: Pet insurance, commuter benefits, mileage reimbursement, CME for providers, and company-provided phones for field staff.

The working environment and physical requirements of the job include:

This position is a field-based leadership role that requires frequent travel across neighborhoods and community sites. Work will include conducting in-person field visits, accompanied field visits, and active participation in community events. The role requires comfort working outdoors in varying weather conditions, as well as flexibility to adapt to different community environments.

In this position, you will need the ability to carry outreach materials and manage light equipment as needed. Flexibility in scheduling is essential, as community engagement may take place during evenings and weekends to best align with resident and partner availability. The role requires strong communication skills to interact effectively with community members, vendors, colleagues, and management, both in person and over the phone or other devices. At times, conversations may involve individuals who are upset or agitated, requiring patience and professionalism.

Regular use of email, telephone, and digital communication tools will be necessary. Sitting, standing, or walking for extended periods is common, and travel may be by car or public transportation. The ability to lift and carry up to 25–30 lbs. occasionally may be required. Strong reasoning ability is important, along with the capacity to review and interpret reports, memos, and other documents to carry out responsibilities. Good manual dexterity is also needed for the operation of common office and field equipment such as computers, projectors, and portable display materials.

Equal Opportunity & Reasonable Accommodation Statement

CINQCARE is an Equal Opportunity Employer committed to creating an inclusive environment for all employees. We provide equal employment opportunities to all individuals regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic under applicable law.

If you require a reasonable accommodation during the application or employment process, please indicate this in your application or speak with your recruiter during the hiring process.

Disclaimer

This job description is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all responsibilities, duties, and skills required. Management reserves the right to modify, add, or remove duties as necessary.