6,941 Employee Relations Manager jobs in the United States

• Monitor olive plantings, growth, health, and crop maturity.
• Estimate crops and forecast for harvest.
• Maintain grower contracting records, map locations and processes, and input data in our Grower Management System.
• Assist in collecting soil, tissue, and fruit samples and perform phenotyping scoring from olive fields.
• Prepare presentations and documentation, update information systems, record data, and manage schedules.
• Assist team with crop and customer care activities, including product application tracking, scouting reports, inventory entry, grower data entry, and other data as needed.
• Assist in developing and improving SOPs (Standard Operating Procedures) and new employee training documents.
• Ensure the necessary equipment and materials are on hand to complete the work on time, according to the Director's expectations.
• Participate in meetings and educational opportunities, as identified and assigned by management.
• Safely and responsibly drive a vehicle on California pathways and through growers' properties.
• Other duties as assigned.

• Academic degree in an agricultural sciences-related field, preferably with a focus on crop production.
• Strong computer knowledge and proficiency in MS Office programs.
• Strong organization skills.
• Openness to learn new processes and adapt to change.
• The ability to work independently to support departmental needs across a broad range of duties and scientific techniques.
• Excellent attention to detail, flexibility, and effective communication skills.
• A team-player attitude is crucial.
• Ability to work long hours, often outdoors and in the elements.
• At least 3 years experience in grower relations as support or similar.
• Valid CA driver's license.

• Previous work in similar industry.

• Physical Wellness - Medical plan options, Dental, Vision.
• Social Wellness - Paid Time Off, Company Holidays, Federal and State Leave of Absences.
• Development Wellness- Recognition, Development Training Programs, Succession Planning, Tuition Reimbursement.
• Emotional Wellness- Employee Assistance Program, People Operations Department -Open Door Policy.
• Financial Wellness- Competitive Salary, Performance based bonus, 401k Program, Life Insurance.
• Nutrition Wellness- Access to best-in-class tomato sauce and olive oil products.

We are looking for a Guest Relations Manager to join our team at Casa Nela. We operate 5 Manhattan Restaurants that include several Rosemary's locations, Roey's & Bobo. Our office is located in the heart of the West Village. The ideal candidate LOVES food, restaurants & people. 

The Guest Relations Manager is responsible for the performance of the Guest Relations Department. The team collectively acts as an agent on behalf of our guests, working with the operations teams to accommodate reservations and special requests. This department is responsible for reservation book planning and the manager will oversee total availability and policies in order to maximize sales.

The position supports our operations teams, distributing daily reservation reports that include detailed guest notes and soignee instructions. The department also works closely with the Marketing Department to promote and execute holidays and special events, track guest feedback and reviews, and assist with sales initiatives as directed. Experience with Opentable and Resy is a must.

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Casa Nela offers the following benefits for those within our HQ Team: Medical, Dental and Vision Insurance (for full time employees), Transit Benefit Program, an Employee Dining Program, Referral Bonus Program, Monthly and Yearly Bonus Incentives, Paid Time Off, and Office Snacks. 

Our Company is an Equal Opportunity Employer (EEO) and provides opportunities to all applicants without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. 

Supports all property operations, ensuring that the highest levels of hospitality and service are provided. Manages the flow of questions and directs guests within the lobby. Supports the tracking and resolution of service issues. CANDIDATE PROFILE E Relations, Manager, Guest Service, Customer Service, Guest, Operations, Hotel, Business Services

A Guest Relations Manager manages the needs of VIP and long-stay Guests and informs other Team Members of VIP/long-stay Guest needs in order to ensure an exceptional Guest experience.

What will I be doing?

As Guest Relations Manager, you will manage the needs of VIP Guests and inform other Team Members of VIP needs in order to ensure an exceptional Guest experience. A Guest Relations Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

• Meet, greet and direct Guests who enter the lobby area
• Serve as the main point of contact for VIP Guests and ensure hotel departments are fully briefed on their requirements
• Seek verbal feedback from customers on a regular basis and respond to all Guest queries in a timely and efficient manner
• Serve as a point of contact for long-stay Guests of 14 days or longer ensuring they feel comfortable and can ask advice or information from Guest Relations
• Manage, record and resolve promptly Guest or customer complaints
• Ensure a very high level of customer service is constantly maintained for Reception, Lobby area and Executive Lounge
• Demonstrate a thorough understanding of all facilities and services provided within the hotel and identify opportunities for up-selling and promoting when appropriate
• Show creativity with ideas regarding lobby/reception decoration at suitable seasonal time periods in order to enhance the overall image and warmth of this area for the Guest
• Communicate with the Executive Lounge Manager and track and reward regular Guests for their loyalty and creativity; choose rewards that meet Guest preferences while remaining within the allocated budget
• Maintain good communication and work relationships in all hotel areas
• Maintain staffing levels to meet business demands
• Attend all Reception meetings and Executive Lounge Meetings
• Comply with hotel security, fire regulations and all health and safety legislation
• Act in accordance with policies and procedures when working with front of house equipment and property management systems
• Assist with other departments, as necessary

What are we looking for?

Guest Relations Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Previous managerial experience in a customer service function
• An ability to listen and respond to demanding Guest needs
• Excellent leadership, interpersonal and communication skills
• Accountable and resilient
• Commitment to delivering a high level of customer service
• Ability to work under pressure
• Flexibility to respond to a variety of different work situations

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Previous experience in a customer service function or a similar role
• A passion for delivering an exceptional level of Guest service
• High level of IT proficiency

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

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