124 Employee Relations jobs in Maryland

We are seeking a **_Labor Relations Consultant_** in the Human Resources Office of Employee and Labor Relations. This position will report, to the Director of Employee Relations and Labor Relations (ER/LR). This position will provide a wide range of labor relations guidance to management and ensure compliance with Collective Bargaining Agreements and JHU policies and procedures.
**Specific Duties & Responsibilities**
_Employee and Labor Relations /Administration_
+ Provide advice and guidance to all levels of management on labor issues to resolve issues consistent with the relevant CBA and JHU policies and procedures.
+ Assist management and supervisors in conducting internal investigations into workplace disputes, CBA violations, policy violations, etc., ensuring investigations are fair and impartial and provide guidance on post investigation recommendations that are the most effective and are implemented to mitigate risk to JHU.
+ Advise supervisors, managers, and administrators on disciplinary matters. Review disciplinary actions and make sound recommendations to management.
+ Manage the grievance process, including fact finding, reviewing evidence, serving as hearing officer, and rendering written decisions consistent with the terms of the applicable CBA and participating in arbitrations and settlements, where appropriate.
+ Mediate and resolve a high volume of day-to-day labor and employment conflicts or issues, retrieve and maintain appropriate documentation and supporting details for discipline.
+ Consult with management and staff of all levels to interpret policies and procedures and how they apply to individual employee circumstances.
+ Review JHU policies and CBA to advise management about the appropriate next course of action relative to coaching, formal discipline and/or training.
+ Understand and manage potential risk and escalate as appropriate. In partnership with HR Director(s) and the Provost's office, partner with General Counsel and the Office of Institutional Equity to assess risk.
+ Provide consultative reviews and approval of FMLA correspondence to management relating to employees with ERLR cases with protected LOA and ADA implications. Serve as an advisor to employees and management on employee appeal and grievance issues.
+ Work in partnership with department management regarding appropriate documentation, i.e. disciplinary and performance-based letters i.e. verbal, written warning, suspension and termination, suspension pending investigation, approvals for change of hours or work conditions.
_Relationship Management_
+ Provide effective active listening and counseling skills. Appreciate the business/organizational perspective during the resolution process when addressing employee or management concerns.
+ Listen to the situation/concern thoroughly to provide a portfolio of recommendations for a timely and effective resolution.
+ Create and present sound action plans with concrete, actionable measures for effecting change in the workplace to address both technical and interpersonal concerns.
+ Provide one-on-one staff and management coaching and guidance to staff, supervisors and managers on performance improvement and balancing responsibilities.
+ Counsel employees and management to provide consultation on University policies procedures, CBA, and work rules. Ensure that staff and management interpret and apply consistently.
+ Recommend ERLR practices to assist in establishing a positive employer/employee relationship and to promote a high level of employee morale and engagement.
_Training_
+ Develop and present trainings on a host of labor relations topics for management to improve understanding of labor relations and promote improved contract administration.
_Record Keeping_
+ Maintain the ERLR database that includes disciplinary actions, appeals, grievances, risk assessments, RFI's, and policy violations.
+ Updates the divisional employee file with accurate documentation such as signed progressive disciplinary letters.
+ Support the development and maintenance of ERLR employee notification and appointment template letters.
Other duties as assigned.
**Minimum Qualifications**
+ Bachelor's Degree in Human Resources, Management Leadership, Organizational Development, Business Administration, or related field.
+ Five years progressive experience in a professional human resources capacity, including five years of employee and labor relations experience.
+ Additional education may substitute for required experience, and additional related experience may substitute for required education beyond a high school diploma/graduation equivalent, to the extent permitted by the JHU equivalency formula.
**Preferred Qualifications**
+ Knowledge of theory, methods and applications of contemporary employee relations, labor relations, conflict resolution and problem solving, diversity, grievance processes, EEO/AA, FASAP (employee assistance programs), etc.
+ Effective problem-solving skills to analyze issues and create appropriate action plans. Ability to work with highly diverse populations, at all levels of the institution.
+ Excellent interpersonal and communication skills (written and verbal) required.
+ Must understand the importance of maintaining confidentiality and working with highly sensitive information.
**Special Knowledge, Skills, and Abilities**
+ Knowledge of relevant employment, EEO/AA and other applicable laws and regulations. ERP Experience (such as HR Acuity, SAP, etc.) desired.
+ Ability to compile and effectively manage data.
+ Understanding of the principles of service excellence and customer service and the ability to apply them in a demanding environment.
**Technical qualifications or specialized certifications**
+ PHR or SPHR certification preferred.
Classified Title: Labor Relations Specialist
Role/Level/Range: ATP/04/PD
Starting Salary Range: $62,900 - $110,100 Annually (Commensurate w/exp.)
Employee group: Full Time
Schedule: M-F/8:30-5:00
FLSA Status: Exempt
Location: Hybrid/Eastern High Campus
Department name: Employee and Labor Relations
Personnel area: University Administration
The listed salary range represents the minimum and maximum Johns Hopkins University offers for this position, based on a good faith estimate at the time of posting. Actual compensation will vary depending on factors such as location, skills, experience, market conditions, education, and internal equity. Not all candidates will qualify for the highest salary in the range.
Johns Hopkins provides a comprehensive benefits package supporting health, career, and retirement. Learn more: Opportunity Employer
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
EEO is the Law

Our client, a prominent organization, is seeking an experienced Senior Labor Relations Counsel to join their legal team. This is a fully remote position, offering the flexibility to work from anywhere in the US. You will play a critical role in advising the company on all aspects of labor relations, including union contract negotiations, grievance arbitration, labor law compliance, and employee relations matters. The ideal candidate will possess a Juris Doctor (JD) degree from an accredited law school, a license to practice law in at least one US state, and a minimum of 7 years of specialized experience in labor law and labor relations. You will be responsible for representing the company in collective bargaining, developing labor strategies, and ensuring compliance with federal and state labor laws. Strong analytical, negotiation, and advocacy skills are essential. This role requires a proactive and strategic approach to managing complex labor issues and fostering positive relationships with labor unions. You will work closely with HR, management, and other departments to provide expert legal guidance and support. Experience with NLRA, LMRA, and other relevant labor statutes is crucial. This is an outstanding opportunity to make a significant impact in a challenging and rewarding field, with the convenience of a fully remote work environment. We are looking for a seasoned legal professional who is dedicated to upholding the company's interests while promoting fair and productive employee relations. Your expertise will be vital in navigating the complexities of the labor landscape.
Responsibilities:

• Provide expert legal advice on all labor relations matters, including contract interpretation and administration.
• Lead or significantly contribute to collective bargaining negotiations with labor unions.
• Represent the company in grievance arbitrations, unfair labor practice charges, and other labor disputes.
• Develop and implement strategies to manage and resolve labor relations issues.
• Ensure compliance with all applicable federal, state, and local labor laws and regulations.
• Conduct training for management on labor relations best practices and legal compliance.
• Advise on employee discipline, performance management, and termination in unionized environments.
• Monitor changes in labor law and advise the company on potential impacts.
• Develop and maintain strong working relationships with union representatives.
• Assist in the development and implementation of HR policies related to labor relations.

Qualifications:

• Juris Doctor (JD) degree from an accredited law school.
• Active license to practice law in at least one U.S. state.
• Minimum of 7 years of progressive experience focused on labor relations and labor law.
• In-depth knowledge of the National Labor Relations Act (NLRA) and other relevant labor laws.
• Proven experience in collective bargaining, grievance arbitration, and labor dispute resolution.
• Exceptional negotiation, advocacy, and analytical skills.
• Strong written and verbal communication abilities.
• Ability to work independently and manage multiple priorities in a remote setting.
• Experience working with diverse employee populations and union structures.
• High ethical standards and professional integrity.

**Job Description:**
This role leads the organization's labor relations responsibilities as a strategic leader and supports and collaborates with all levels of leadership teams. The role oversees the negotiation and administration of collective-bargaining agreements, grievance and arbitration processes, and long-term labor relations strategies. The director works collaboratively across the enterprise to develop and sustain positive and productive labor management relationships to ensure alignment with labor contracts and company processes. This role demonstrates a diplomatic approach to negotiations and labor relations. This role also leads union awareness initiatives to foster a positive work environment with open communication.
**Essential Functions**
+ Primary point of contact for union representatives on behalf of the enterprise and local hospitals, clinics, and service sites to ensure compliance with existing labor agreements.
+ Develops and implements labor strategies according to enterprise and regional goals and initiatives.
+ Leads and coordinates strategic planning for labor contract negotiations and ensures engagement of key stakeholders and advisors.
+ Provides strategic guidance to executive, regional and local leaders on risks and process improvements.
+ Oversees grievance procedures, investigations, and disciplinary actions in unionized settings and mentors and advises HR professionals and investigators.
+ Develops and implements proactive labor relations strategies to promote positive employee communication and relations across the enterprise.
+ Conducts risk assessments and partners with key leaders and stakeholders to complete and execute strategic plans, tactics and projects.
+ Monitors trends, educates, trains, and provides both proactive and on-demand guidance across the enterprise.
+ Tracks and monitors labor-related laws and regulations and tracks internal metrics to ensure enterprise compliance.
+ Partners with HR, Legal, Operations/Clinical leaders, Executive and Regional leadership teams to ensure adherence to the National Labor Relations Act (NLRA), applicable state laws, and labor-related regulatory standards.
+ Completes general labor and employee relations investigations and quality improvement projects within the Labor and Employee Relations Center of Excellence as assigned.
**Skills**
+ Labor contract/union negotiations
+ Contract review and interpretation
+ Analysis, interpretation and administration of collective bargaining agreements
+ Analysis and application of related federal and state laws
+ Labor relations
+ Training and development
+ Communication
+ Relationship building
+ Project leadership and management
**Minimum Qualifications**
+ Demonstrated experience leading labor-related contract negotiations on behalf of an organization.
+ Experience working in a complex unionized work environment, negotiating collective bargaining agreements, and investigating and resolving grievances.
+ Experience leading a team or department.
+ Experience evaluating and applying relevant employment-related federal and state laws related to the U.S. Department of Labor, Equal Employment Opportunity Commission, NLRA and NLRB, Title VII and other relevant and applicable state and federal laws
+ Demonstrated experience working collaboratively with professionals, leaders, employees, and external stakeholders in all levels of an organization.
+ Demonstrated experience monitoring laws and regulations and developing strategies for implementing organizational changes through policies or process improvement.
+ Ability to travel (anticipated up to 30%). Areas may vary, but primarily will be to Montana and Utah-based sites and any locations as needed.
**Preferred Qualifications**
+ JD or Master's Degree related to Labor Law, Healthcare Administration, Labor Relations.
**Additional Information**
+ Intermountain Health maintains employment registration in Utah, Idaho, Nevada, Colorado, Montana, and Wyoming. Candidates in other locations may be considered. Currently, we are not hiring remote workers in the following states: CA, CT, HI, IL, NY, RI, VT, and WA.
+ This is an exempt, full-time position. Pay offers are determined by prior years of relevant experience within the established pay range. In addition to the annual salary, to show our commitment to you and assist with your transition,, we may offer a sign-on and relocation bonus when applicable. With this position, you are eligible to participate in the Annual Pay for Performance (AP4P) Plan. This plan enables Intermountain Health to provide leaders with an additional performance compensation opportunity. The AP4P award opportunities are calculated as a percentage of your base salary. Awards are paid out based on attainment of selected Board-approved goals.
**Physical Requirements:**
+ Ongoing need for employee to see and read information, documents, monitors, identify equipment and supplies, and be able to assess customer needs.
+ Frequent interactions with colleagues, customers, patients/clients, and visitors that require employee to verbally communicate as well as hear and understand spoken information, needs, and issues quickly and accurately.
+ Manual dexterity of hands and fingers to manipulate complex and delicate equipment with precision and accuracy. This includes frequent computer use for typing, accessing needed information, etc.
+ For roles requiring driving: Expected to drive a vehicle which requires sitting, seeing and reading signs, traffic signals, and other vehicles.
**Location:**
Employee Service Center
**Work City:**
Murray
**Work State:**
Utah
**Scheduled Weekly Hours:**
40
The hourly range for this position is listed below. Actual hourly rate dependent upon experience.
$58.62 - $90.48
We care about your well-being - mind, body, and spirit - which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.
Learn more about our comprehensive benefits package here ( .
Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
At Intermountain Health, we use the artificial intelligence ("AI") platform, HiredScore to improve your job application experience. HiredScore helps match your skills and experiences to the best jobs for you. While HiredScore assists in reviewing applications, all final decisions are made by Intermountain personnel to ensure fairness. We protect your privacy and follow strict data protection rules. Your information is safe and used only for recruitment. Thank you for considering a career with us and experiencing our AI-enhanced recruitment process.
All positions subject to close without notice.

**Job Description:**
This role leads the organization's labor relations responsibilities as a strategic leader and supports and collaborates with all levels of leadership teams. The role oversees the negotiation and administration of collective-bargaining agreements, grievance and arbitration processes, and long-term labor relations strategies. The director works collaboratively across the enterprise to develop and sustain positive and productive labor management relationships to ensure alignment with labor contracts and company processes. This role demonstrates a diplomatic approach to negotiations and labor relations. This role also leads union awareness initiatives to foster a positive work environment with open communication.
**Essential Functions**
+ Primary point of contact for union representatives on behalf of the enterprise and local hospitals, clinics, and service sites to ensure compliance with existing labor agreements.
+ Develops and implements labor strategies according to enterprise and regional goals and initiatives.
+ Leads and coordinates strategic planning for labor contract negotiations and ensures engagement of key stakeholders and advisors.
+ Provides strategic guidance to executive, regional and local leaders on risks and process improvements.
+ Oversees grievance procedures, investigations, and disciplinary actions in unionized settings and mentors and advises HR professionals and investigators.
+ Develops and implements proactive labor relations strategies to promote positive employee communication and relations across the enterprise.
+ Conducts risk assessments and partners with key leaders and stakeholders to complete and execute strategic plans, tactics and projects.
+ Monitors trends, educates, trains, and provides both proactive and on-demand guidance across the enterprise.
+ Tracks and monitors labor-related laws and regulations and tracks internal metrics to ensure enterprise compliance.
+ Partners with HR, Legal, Operations/Clinical leaders, Executive and Regional leadership teams to ensure adherence to the National Labor Relations Act (NLRA), applicable state laws, and labor-related regulatory standards.
+ Completes general labor and employee relations investigations and quality improvement projects within the Labor and Employee Relations Center of Excellence as assigned.
**Skills**
+ Labor contract/union negotiations
+ Contract review and interpretation
+ Analysis, interpretation and administration of collective bargaining agreements
+ Analysis and application of related federal and state laws
+ Labor relations
+ Training and development
+ Communication
+ Relationship building
+ Project leadership and management
**Minimum Qualifications**
+ Demonstrated experience leading labor-related contract negotiations on behalf of an organization.
+ Experience working in a complex unionized work environment, negotiating collective bargaining agreements, and investigating and resolving grievances.
+ Experience leading a team or department.
+ Experience evaluating and applying relevant employment-related federal and state laws related to the U.S. Department of Labor, Equal Employment Opportunity Commission, NLRA and NLRB, Title VII and other relevant and applicable state and federal laws
+ Demonstrated experience working collaboratively with professionals, leaders, employees, and external stakeholders in all levels of an organization.
+ Demonstrated experience monitoring laws and regulations and developing strategies for implementing organizational changes through policies or process improvement.
+ Ability to travel (anticipated up to 30%). Areas may vary, but primarily will be to Montana and Utah-based sites and any locations as needed.
**Preferred Qualifications**
+ JD or Master's Degree related to Labor Law, Healthcare Administration, Labor Relations.
**Additional Information**
+ Intermountain Health maintains employment registration in Utah, Idaho, Nevada, Colorado, Montana, and Wyoming. Candidates in other locations may be considered. Currently, we are not hiring remote workers in the following states: CA, CT, HI, IL, NY, RI, VT, and WA.
+ This is an exempt, full-time position. Pay offers are determined by prior years of relevant experience within the established pay range. In addition to the annual salary, to show our commitment to you and assist with your transition,, we may offer a sign-on and relocation bonus when applicable. With this position, you are eligible to participate in the Annual Pay for Performance (AP4P) Plan. This plan enables Intermountain Health to provide leaders with an additional performance compensation opportunity. The AP4P award opportunities are calculated as a percentage of your base salary. Awards are paid out based on attainment of selected Board-approved goals.
**Physical Requirements:**
+ Ongoing need for employee to see and read information, documents, monitors, identify equipment and supplies, and be able to assess customer needs.
+ Frequent interactions with colleagues, customers, patients/clients, and visitors that require employee to verbally communicate as well as hear and understand spoken information, needs, and issues quickly and accurately.
+ Manual dexterity of hands and fingers to manipulate complex and delicate equipment with precision and accuracy. This includes frequent computer use for typing, accessing needed information, etc.
+ For roles requiring driving: Expected to drive a vehicle which requires sitting, seeing and reading signs, traffic signals, and other vehicles.
**Location:**
Employee Service Center
**Work City:**
Murray
**Work State:**
Utah
**Scheduled Weekly Hours:**
40
The hourly range for this position is listed below. Actual hourly rate dependent upon experience.
$58.62 - $90.48
We care about your well-being - mind, body, and spirit - which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.
Learn more about our comprehensive benefits package here ( .
Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
At Intermountain Health, we use the artificial intelligence ("AI") platform, HiredScore to improve your job application experience. HiredScore helps match your skills and experiences to the best jobs for you. While HiredScore assists in reviewing applications, all final decisions are made by Intermountain personnel to ensure fairness. We protect your privacy and follow strict data protection rules. Your information is safe and used only for recruitment. Thank you for considering a career with us and experiencing our AI-enhanced recruitment process.
All positions subject to close without notice.

**We believe in the power and joy of learning**
At Cengage Group, our employees have a direct impact in helping students around the world discover the power and joy of learning. We are bonded by our shared purpose - driving innovation that helps millions of learners improve their lives and achieve their dreams through education.
**Our culture values diversity, engagement, and discovery**
Our business is driven by our strong culture, and we know that creating an inclusive and diverse workplace is critical to the success of our company and our learners, as well as our individual well-being. We recognize the value of different perspectives in everything we do, and strive to ensure employees of all levels and backgrounds feel empowered to voice their ideas and bring their authentic selves to work. We achieve these priorities through inclusive programs, benefits, and initiatives that are integrated into the fabric of how we work every day. To learn more, please see Client Operations Manager will:**
This role will work to manage and deliver talent pipeline services to new and existing corporate clients. The Client Operations Manager is responsible for guiding new corporate clients through post-contract onboarding processes and managing client succes and service delivery from end to end through the entire contract lifecycle. Success in this position will be defined by our ability to deliver exceptional talent pipeline and upskilling services to our corporate clients, help grow the client relationship, and demonstrate the performance vital for the sales team to expand our business. In addition, they will analyze and improve organizational processes, and work to improve quality, productivity and efficiency.
The Client Operations Manager will be responsible for managing several corporate clients and the talent pipeline and upskilling service(s) delivered to include the following:
+ Responsible for all phases of the talent pipeline lifecycle - helping clients with processes throughout onboarding, assisting with the design and process development for each client, proactively contacting clients at strategic intervals through the contract lifecycle, assisting with technical support needs, providing regular reporting, and holding quarterly progress sessions for assigned clients.
+ Develop and implement operational policies and procedures related to candidate application, enrollment, and persistence through our train-to-hire programs in preparation for placement with our corporate clients. Be responsible for applicant outreach, communications, and success through the recruitment funnel.
+ Develop and implement operational policies and procedures related to enrollment, persistence and certification for upskilling trainees identified by our corporate clients. Be responsible for upskilling trainee support, communications, reporting, and success.
+ Analyze operational processes and performance data to find opportunities for improvement.
+ Lead and direct operations team to achieve business targets; including student/candidate tracking and client reporting data and metrics.
+ Vet and prepare trainees for referral to clients to be interviewed and hired for on-site training.
+ Work cross functionally with both internal departments and external clients to achieve goals.
+ Identify and implement strategies to improve quality of service, productivity and profitability for both recruited candidates and upskilling students enrolled by clients.
+ Liaise and cross-collaborate with internal team members to ensure forecasting is fulfilled appropriately.
+ Ensure all operations are carried on in an appropriate and cost-effective way; respond to clients and students in a timely manner.
+ Support in forecasting requirements, communicating with clients directly, and addressing operational needs; establish standard methodologies for an energetic team with scalable processes to drive client success and growth.
+ Be responsible for related procurement processes and coordinate material and resources allocation.
+ Identify and address problems and opportunities for the business.
+ Provide data and support to management as needed.
**Skills You'll Need Here:**
**Basic:**
+ BA/BS or equivalent work experience and a validated, successful track record in a detail oriented position.
+ Minimum of four years of successful operations, talent acquisition, client services or related detail-oriented and customer-focused work.
+ Values and appreciates diversity of thought; able to work with diverse audiences both internally and externally.
+ Highly flexible and adaptable to change.
+ High energy and good communication skills both written and verbal.
+ Ability to interact professionally with Vice Presidents and Director level staff within clients.
+ Have a customer focused mentality; both in work with candidates, trainees and clients.
+ Comfortable using technology in performing routine job tasks and for product demonstration purposes.
+ Outstanding organizational and time management skills.
+ Proficiency in PC and Microsoft Office applications. Great if experienced with Salesforce.
+ Ability to monitor and evaluate operational data.
**Preferred:**
+ Professional business-to-business/customer success experience (3 years strongly desired)
+ Experience working with adult learners and non-traditional students.
+ Proficiency in being a great partner within and outside one's own department.
+ Understanding of client relations/partnership management and how to efficiently work with external partnerships.
+ Driven to succeed and yearning to make impact; customer success obsession mentality.
Cengage Group is committed to working with broad talent pools to attract and hire strong and most qualified individuals. Our job applicants are considered regardless of race, national origin, religion, sex, sexual orientation, genetic information, disability, age, veteran status, and any other classification protected by applicable federal, state, provincial or local laws.
Cengage is also committed to providing reasonable accommodations for qualified individuals with disabilities including during our job application process. If you are an applicant with a disability and require reasonable accommodation in our job application process, please contact us at or at .
**About Cengage Group**
Cengage Group, a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms. We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education.
**Compensation**
At Cengage Group, we take great pride in our commitment to providing a comprehensive and rewarding Total Rewards package designed to support and empower our employees. Click here ( to learn more about our _Total Rewards Philosophy_ .
The full base pay range has been provided for this position. Individual base pay will vary based on work schedule, qualifications, experience, internal equity, and geographic location. Sales roles often incorporate a significant incentive compensation program beyond this base pay range.
$58,300.00 - $75,750.00 USD
**Cengage Group** , a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms.
We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education.
**_Warning: Be aware, there has been an increase of targeted recruitment_** **_scams perpetrated by bad actors falsely providing job offers on behalf Cengage Group to candidates as a means of obtaining personal information. Note that Cengage will always interview candidates via live in-person meetings, phone calls and video calls before an offer would be extended. Also, be sure to check that communication is coming from an @cengage.com email address._**

**Overview**
The **Public Relations Specialist** facilitates and coordinates marketing efforts to execute external communications strategies that provide greater awareness of the Institute and its programs in the immediate community and beyond. The incumbent will focus on drafting announcements and releases; pitching media to secure placements; facilitating incoming media inquiries, media interviews, and photo shoots; and managing promotional programs. This position functions as a member of the public relations team and collaborates both internally in the department and with various programs throughout the Institute.
**Responsibilities**
1. Under the direction of department leadership,ensure the Institute's mission, objectives and messages are effectively, accurately, and consistently communicated to key audiences in all earned media communications.
2. Establish collaborative working relationships with Institute staff to facilitate the identification and amplification of news and feature stories.
3. Write press releases for upcoming events, new programs, or research news.
4. Develop and maintain relationships with media contacts and the Institute's public relations agency to facilitate media coverage and other editorial opportunities with key outlets.
5. Field incoming media inquiries and coordinate media interviews.
6. Participate in media training events and one-on-one media preparation.
7. Supervise media photo shoots.
8. Collaborate with the Institute events team to publicize and raise awareness about key Institute events held throughout the year.
9. Provide support to reporters and photographers who attend Institute events.
10. Maintain a list of current media hits for the website and National Information and Reporting System (NIRS) research database.
11. Collaborate with other Marketing and Communications department staff on the creation and use of relevant media content for the Institute's website, social media pages, and other external publications.
12. Assist public relations team with social media coverage as needed during team members' vacations or absences.
**Qualifications**
**EDUCATION:**
Bachelor's degree in Communications, Public Relations, Journalism, or a related field required.
**EXPERIENCE:**
+ Minimum 3 years of professional experience in an advertising, marketing, internal communications, or communications/media relations related role required.
+ Healthcare, non-profit, search engine marketing, or advertising agency experience preferred.
**Vacancy ID** _12321_
**Pos. Category** _Professional/Management_
**# of Hours** _40.00_
**Pos. Type** _Regular Full Time_
**Department : Name** _PR and Marketing_
Equal Opportunity Provider & Employer M/F/Disability/ProtectedVet

**Role Overview**
The Client Relations Executive (CRE) is responsible for driving client satisfaction, retention, and growth across assigned Sodexo accounts. This individual serves as a trusted advisor and strategic partner to clients - ensuring Sodexo delivers operational excellence, financial performance, and innovative solutions that align with client goals.
The ideal candidate is a strong communicator and writer who can effectively engage with both internal teams and client leadership, translate complex information into clear actionable insights, and contribute to the overall success of Sodexo's client partnerships. Experience in operations or an understanding of service delivery is a strong plus.
**What You'll Do**
+ Serve as the main point of contact and strategic partner for assigned clients, building and maintaining strong executive level relationships
+ Interview current and former clients to assess satisfaction, identify improvement opportunities, and capture feedback for continuous enhancement of services
+ Develop clear, concise written communications including client reports, presentations, and performance summaries
+ Understand operational challenges and translate them into client-focused solutions and communications
+ Support renewal efforts and participate in client proposal or RFP processes as needed
**What We Offer**
Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include:
+ Medical, Dental, Vision Care and Wellness Programs
+ 401(k) Plan with Matching Contributions
+ Paid Time Off and Company Holidays
+ Career Growth Opportunities and Tuition Reimbursement
More extensive information is provided to new employees upon hire.
**What You Bring**
+ Strong organizational skills, attention to detail, and comfort managing multiple priorities
+ Demonstrated financial acumen and understanding of operational performance metrics
+ Exceptional writing, presentation, and verbal communication skills - able to translate technical or operational details into clear business narratives
+ 5+ years of experience in client management, account leadership, or related role; operations experience preferred
**Who We Are**
At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide.
Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you're happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. If you need assistance with the application process, please completethis form ( .
**Qualifications & Requirements**
Minimum Education Requirement - Bachelor's Degree or equivalent experience
Minimum Management Experience - 7 years
Minimum Functional Experience - 7 years experience in long-cycle strategic sales, or a related field.
**Location** _US-MD-GAITHERSBURG_
**System ID** _ _
**Category** _Sales_
**Employment Status** _Full-Time_
_Exempt_
**Posted Range** _$ to $ _
**Company : Segment Desc** _CORPORATE STAFF_
_Remote_

**We believe in the power and joy of learning**
At Cengage Group, our employees have a direct impact in helping students around the world discover the power and joy of learning. We are bonded by our shared purpose - driving innovation that helps millions of learners improve their lives and achieve their dreams through education.
**Our culture values diversity, engagement, and discovery**
Our business is driven by our strong culture, and we know that creating an inclusive and diverse workplace is critical to the success of our company and our learners, as well as our individual well-being. We recognize the value of different perspectives in everything we do, and strive to ensure employees of all levels and backgrounds feel empowered to voice their ideas and bring their authentic selves to work. We achieve these priorities through inclusive programs, benefits, and initiatives that are integrated into the fabric of how we work every day. To learn more, please see Client Operations Manager will:**
This role will work to manage and deliver talent pipeline services to new and existing corporate clients. The Client Operations Manager is responsible for guiding new corporate clients through post-contract onboarding processes and managing client succes and service delivery from end to end through the entire contract lifecycle. Success in this position will be defined by our ability to deliver exceptional talent pipeline and upskilling services to our corporate clients, help grow the client relationship, and demonstrate the performance vital for the sales team to expand our business. In addition, they will analyze and improve organizational processes, and work to improve quality, productivity and efficiency.
The Client Operations Manager will be responsible for managing several corporate clients and the talent pipeline and upskilling service(s) delivered to include the following:
+ Responsible for all phases of the talent pipeline lifecycle - helping clients with processes throughout onboarding, assisting with the design and process development for each client, proactively contacting clients at strategic intervals through the contract lifecycle, assisting with technical support needs, providing regular reporting, and holding quarterly progress sessions for assigned clients.
+ Develop and implement operational policies and procedures related to candidate application, enrollment, and persistence through our train-to-hire programs in preparation for placement with our corporate clients. Be responsible for applicant outreach, communications, and success through the recruitment funnel.
+ Develop and implement operational policies and procedures related to enrollment, persistence and certification for upskilling trainees identified by our corporate clients. Be responsible for upskilling trainee support, communications, reporting, and success.
+ Analyze operational processes and performance data to find opportunities for improvement.
+ Lead and direct operations team to achieve business targets; including student/candidate tracking and client reporting data and metrics.
+ Vet and prepare trainees for referral to clients to be interviewed and hired for on-site training.
+ Work cross functionally with both internal departments and external clients to achieve goals.
+ Identify and implement strategies to improve quality of service, productivity and profitability for both recruited candidates and upskilling students enrolled by clients.
+ Liaise and cross-collaborate with internal team members to ensure forecasting is fulfilled appropriately.
+ Ensure all operations are carried on in an appropriate and cost-effective way; respond to clients and students in a timely manner.
+ Support in forecasting requirements, communicating with clients directly, and addressing operational needs; establish standard methodologies for an energetic team with scalable processes to drive client success and growth.
+ Be responsible for related procurement processes and coordinate material and resources allocation.
+ Identify and address problems and opportunities for the business.
+ Provide data and support to management as needed.
**Skills You'll Need Here:**
**Basic:**
+ BA/BS or equivalent work experience and a validated, successful track record in a detail oriented position.
+ Minimum of four years of successful operations, talent acquisition, client services or related detail-oriented and customer-focused work.
+ Values and appreciates diversity of thought; able to work with diverse audiences both internally and externally.
+ Highly flexible and adaptable to change.
+ High energy and good communication skills both written and verbal.
+ Ability to interact professionally with Vice Presidents and Director level staff within clients.
+ Have a customer focused mentality; both in work with candidates, trainees and clients.
+ Comfortable using technology in performing routine job tasks and for product demonstration purposes.
+ Outstanding organizational and time management skills.
+ Proficiency in PC and Microsoft Office applications. Great if experienced with Salesforce.
+ Ability to monitor and evaluate operational data.
**Preferred:**
+ Professional business-to-business/customer success experience (3 years strongly desired)
+ Experience working with adult learners and non-traditional students.
+ Proficiency in being a great partner within and outside one's own department.
+ Understanding of client relations/partnership management and how to efficiently work with external partnerships.
+ Driven to succeed and yearning to make impact; customer success obsession mentality.
Cengage Group is committed to working with broad talent pools to attract and hire strong and most qualified individuals. Our job applicants are considered regardless of race, national origin, religion, sex, sexual orientation, genetic information, disability, age, veteran status, and any other classification protected by applicable federal, state, provincial or local laws.
Cengage is also committed to providing reasonable accommodations for qualified individuals with disabilities including during our job application process. If you are an applicant with a disability and require reasonable accommodation in our job application process, please contact us at or at .
**About Cengage Group**
Cengage Group, a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms. We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education.
**Compensation**
At Cengage Group, we take great pride in our commitment to providing a comprehensive and rewarding Total Rewards package designed to support and empower our employees. Click here ( to learn more about our _Total Rewards Philosophy_ .
The full base pay range has been provided for this position. Individual base pay will vary based on work schedule, qualifications, experience, internal equity, and geographic location. Sales roles often incorporate a significant incentive compensation program beyond this base pay range.
$58,300.00 - $75,750.00 USD
**Cengage Group** , a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms.
We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education.
**_Warning: Be aware, there has been an increase of targeted recruitment_** **_scams perpetrated by bad actors falsely providing job offers on behalf Cengage Group to candidates as a means of obtaining personal information. Note that Cengage will always interview candidates via live in-person meetings, phone calls and video calls before an offer would be extended. Also, be sure to check that communication is coming from an @cengage.com email address._**

Our client is seeking an experienced and dynamic Public Relations Manager to lead their communications efforts in Baltimore, Maryland, US . This role requires a strategic thinker with a proven track record in developing and executing impactful PR campaigns, managing media relations, and shaping public perception. The ideal candidate will possess exceptional writing, interpersonal, and crisis communication skills. This is an on-site position, demanding a strong presence within the office and the local community.

Responsibilities:

• Develop and implement comprehensive public relations strategies to enhance brand visibility and reputation.
• Craft compelling press releases, media kits, speeches, and other PR materials.
• Cultivate and maintain strong relationships with media outlets, journalists, influencers, and key stakeholders.
• Manage all media inquiries and coordinate interviews for company spokespersons.
• Monitor media coverage and industry trends, providing regular reports and analysis.
• Develop and execute crisis communication plans to effectively manage reputational risks.
• Organize and manage press conferences, media events, and other promotional activities.
• Oversee social media content strategy and engagement to align with PR objectives.
• Collaborate with marketing and other internal departments to ensure consistent brand messaging.
• Measure and report on the effectiveness of PR campaigns using appropriate metrics.
• Identify and leverage opportunities for positive media coverage and thought leadership.
• Stay informed about current events and news relevant to the company's industry and market.
• Provide guidance and support to junior PR team members, fostering professional growth.
• Ensure all PR activities adhere to ethical standards and company policies.
• Act as a brand ambassador, representing the company at industry events and conferences.

Qualifications:

• Bachelor's degree in Public Relations, Communications, Journalism, Marketing, or a related field.
• Minimum of 7 years of progressive experience in public relations or corporate communications.
• Demonstrated success in developing and executing integrated PR strategies.
• Excellent written and verbal communication skills, with a strong portfolio of published work.
• Proven ability to build and maintain relationships with media professionals.
• Experience in crisis communications and issues management.
• Strong understanding of media landscape and digital PR trends.
• Proficiency in PR software and media monitoring tools.
• Exceptional organizational skills and the ability to manage multiple projects simultaneously.
• Ability to work effectively under pressure and meet tight deadlines.
• Strong leadership and team collaboration skills.
• Willingness to work on-site in Baltimore, Maryland, US .

This role offers a competitive salary and benefits package for an individual passionate about shaping public perception and driving brand success through strategic communication in Baltimore, Maryland, US .