Client Service Representative
01940 Lynnfield, Massachusetts
VCA Animal Hospitals
Posted 1 day ago
Job Viewed
Job Description
We are seeking an experienced Client Service Representative to join our team.
At VCA Animal Hospitals, we take our mission statement - your pet's health is our top priority and excellent service is our goal - very seriously. With every opportunity, we strive to exceed the expectations of every pet owner.
We're looking for a personable yet highly professional "service extraordinaire" to join us in delivering our mission to our clients and their pets.
Why We Need You:
+ As the face of VCA, the Client Service Representative sets the tone for the practice as we build and maintain each customer's trust and confidence in our abilities. The CSR is the pivot around which the hospital operates and is responsible for:
+ Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
+ Scheduling and confirming appointments.
+ Placing outbound calls for follow-ups and reaching out to prospective clients.
+ Presenting and explaining fees, including processing payments.
+ Recommending, selecting, and obtaining products and services, including prescriptions.
+ Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control).
+ Managing medical records, charts, reports, and correspondence.
+ Hospital maintenance (including removal of animal waste) and ensuring that the facility is neat and clean at all times-both inside and outside.
Requirements include:
+ A flexible schedule; we are open six days, and some weekend and evening shifts are required (preference for candidates that want to close during the week and/or work weekends!)
+ Excellent interpersonal and computer skills
**If you are a current associate, please apply through our internal career site. Please log in to Workday and click on the Jobs Hub app or search for 'Browse Jobs'.**
**Benefits:** We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision, paid vacation/sick days, a 401(k) plan, generous employee pet discounts, and more.
The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development).
We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement, please see our career page at vcacareers.com.
**If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.**
Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!
The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development)
We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com
At VCA Animal Hospitals, we take our mission statement - your pet's health is our top priority and excellent service is our goal - very seriously. With every opportunity, we strive to exceed the expectations of every pet owner.
We're looking for a personable yet highly professional "service extraordinaire" to join us in delivering our mission to our clients and their pets.
Why We Need You:
+ As the face of VCA, the Client Service Representative sets the tone for the practice as we build and maintain each customer's trust and confidence in our abilities. The CSR is the pivot around which the hospital operates and is responsible for:
+ Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
+ Scheduling and confirming appointments.
+ Placing outbound calls for follow-ups and reaching out to prospective clients.
+ Presenting and explaining fees, including processing payments.
+ Recommending, selecting, and obtaining products and services, including prescriptions.
+ Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control).
+ Managing medical records, charts, reports, and correspondence.
+ Hospital maintenance (including removal of animal waste) and ensuring that the facility is neat and clean at all times-both inside and outside.
Requirements include:
+ A flexible schedule; we are open six days, and some weekend and evening shifts are required (preference for candidates that want to close during the week and/or work weekends!)
+ Excellent interpersonal and computer skills
**If you are a current associate, please apply through our internal career site. Please log in to Workday and click on the Jobs Hub app or search for 'Browse Jobs'.**
**Benefits:** We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision, paid vacation/sick days, a 401(k) plan, generous employee pet discounts, and more.
The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development).
We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement, please see our career page at vcacareers.com.
**If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.**
Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!
The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development)
We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com
View Now
0
Client Service Supervisor
01532 Northborough, Massachusetts
VCA Animal Hospitals
Posted 1 day ago
Job Viewed
Job Description
Client Service Supervisor
We are seeking a highly experienced Client Service Professional to join our leadership team as Client Service Supervisor.
Under direction from the Hospital Manager/Administrator, the Client Service Supervisor performs a wide range of difficult-to-complex administrative activities related to quality patient care and excellent client service, management of finances and accounting, marketing and promotion of services, staffing and human resources, and discretionary activities that serve to support effective business operations.
Applicant must be a reliable self-starter, motivated by a challenging, fast-paced environment. Strong candidates will have supervisory experience, a positive attitude, a friendly demeanor towards both animals and people, will be detail oriented, have the ability to multi-task and can demonstrate the importance and understanding of high quality customer service.
Skills and Qualifications
- Excellent knowledge of client service and communication center operations.
- Strong organizational skills.
- Strong client relations and interpersonal skills.
- Intermediate to expert computer skills.
- Excellent oral and written communication skills.
- Strong supervisory skills.
- Self-starter and team player.
- Strong client service background.
- Ability to lift up to 40 pounds.
- 2 years of supervisory experience required.
- 2 years of experience in the veterinary field preferred.
- The schedule for this position will be based on the needs of the business. Supervisor will have a flexible schedule to ensure coverage which include days, overnights, weekends and holidays.
Job Responsibilities
- Responsible for the day-to-day client service areas of the front office and internally with departmental relations. This includes interviewing, training, coaching, developing, mentoring and disciplinary action as appropriate.
- Direct on-the-job training to develop employee skill sets, advise employees of performance requirements with the standards of client service for the organization.
- Assist Hospital Manager with day to day operations.
- Resolve informal client complaints, maintain and report on these issues to the hospital manager.
- Responsible for the efficient day-to-day running of the front office to include enforcement of policies, procedures and protocols.
- Identify and provide recommendations for potential problems, non-routine situations, work flow processes, and client service needs to the hospital manager.
- Make decisions on behalf of the department utilizing good judgment, which demonstrates the best interest of the hospital and the clients.
- Coach employees and direct reports.
- Assist in the development and delivery of employee evaluations for the front desk with hospital manager.
- Assist in the development, implementation and maintenance of reporting tools and queries needed to manage the business.
- Handle communication of financial information to clients and doctors.
- Act as a liaison between front office and other department supervisors.
We offer competitive compensation and great benefits for eligible employees, including medical/dental, generous personal pet care discounts and more!
**If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.**
Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!
The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development)
We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com
We are seeking a highly experienced Client Service Professional to join our leadership team as Client Service Supervisor.
Under direction from the Hospital Manager/Administrator, the Client Service Supervisor performs a wide range of difficult-to-complex administrative activities related to quality patient care and excellent client service, management of finances and accounting, marketing and promotion of services, staffing and human resources, and discretionary activities that serve to support effective business operations.
Applicant must be a reliable self-starter, motivated by a challenging, fast-paced environment. Strong candidates will have supervisory experience, a positive attitude, a friendly demeanor towards both animals and people, will be detail oriented, have the ability to multi-task and can demonstrate the importance and understanding of high quality customer service.
Skills and Qualifications
- Excellent knowledge of client service and communication center operations.
- Strong organizational skills.
- Strong client relations and interpersonal skills.
- Intermediate to expert computer skills.
- Excellent oral and written communication skills.
- Strong supervisory skills.
- Self-starter and team player.
- Strong client service background.
- Ability to lift up to 40 pounds.
- 2 years of supervisory experience required.
- 2 years of experience in the veterinary field preferred.
- The schedule for this position will be based on the needs of the business. Supervisor will have a flexible schedule to ensure coverage which include days, overnights, weekends and holidays.
Job Responsibilities
- Responsible for the day-to-day client service areas of the front office and internally with departmental relations. This includes interviewing, training, coaching, developing, mentoring and disciplinary action as appropriate.
- Direct on-the-job training to develop employee skill sets, advise employees of performance requirements with the standards of client service for the organization.
- Assist Hospital Manager with day to day operations.
- Resolve informal client complaints, maintain and report on these issues to the hospital manager.
- Responsible for the efficient day-to-day running of the front office to include enforcement of policies, procedures and protocols.
- Identify and provide recommendations for potential problems, non-routine situations, work flow processes, and client service needs to the hospital manager.
- Make decisions on behalf of the department utilizing good judgment, which demonstrates the best interest of the hospital and the clients.
- Coach employees and direct reports.
- Assist in the development and delivery of employee evaluations for the front desk with hospital manager.
- Assist in the development, implementation and maintenance of reporting tools and queries needed to manage the business.
- Handle communication of financial information to clients and doctors.
- Act as a liaison between front office and other department supervisors.
We offer competitive compensation and great benefits for eligible employees, including medical/dental, generous personal pet care discounts and more!
**If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.**
Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!
The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development)
We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com
View Now
1
Client Service Representative
01532 Northborough, Massachusetts
VCA Animal Hospitals
Posted 1 day ago
Job Viewed
Job Description
**Client Service Representative**
Are you looking to join a team that values your ability to make personal connections? Are you eager to provide a compassionate first contact to pet parents in need? **VCA Northborough Animal Hospital** is seeking an **Experienced Client Service Representative** to join **our** **team** part time! We are proud to provide top quality medical services, wellness exams, preventative care, vaccines, diagnostic services, ultrasounds, spays, neuters, dental procedures, dermatology services and soft tissue surgeries to the community for over 30 years. Our team has a shared devotion to provide progressive medicine with compassion as a driving force and we are eager to welcome a like-minded individual!
**Among the reasons to consider joining VCA Northborough**
We create and support an inclusive work environment where you can focus on your career, your happiness, and the patients you serve. Below are some of the many benefits of joining the VCA team!
+ Leadership opportunities
+ Access to the people and financial resources of a large veterinary community
+ WOOF University, offering abundant of training in a variety of topics
+ Generous employee pet care discounts
+ Opportunities to give back through strong Shelter partnerships and VCA Charities
**VCA adds value to your compensation package with the following:**
+ **Competitive wage**
+ Medical, Dental & Vision insurance
+ Opportunity to teach and mentor
+ 401(k)
+ Free wellness subscriptions (Head Space)
+ Life and Long Term Disability insurance
+ Paid Parental leave
**Why We Need You**
As the face of **VCA** **Northborough** , the Client Service Representative sets the tone for the practice as we build and maintain each customer's trust and confidence in our abilities. The Client Service Representative is the pivot around which the hospital operates and is responsible for:
+ Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
+ Scheduling and confirming appointments.
+ Placing outbound calls for follow-ups and reaching out to prospective clients.
+ Presenting and explaining fees, including processing payments.
+ Recommending, selecting, and obtaining products and services, including prescriptions.
+ Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control).
+ Managing medical records, charts, reports and correspondence.
+ Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times-both inside and outside.
**The salary range for this position is $15 - $18 / hour based on experience**
Ready to be part of a team that feels like family? Apply today! We look forward to hearing from you soon.
**If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.**
Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!
The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development)
We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com
Are you looking to join a team that values your ability to make personal connections? Are you eager to provide a compassionate first contact to pet parents in need? **VCA Northborough Animal Hospital** is seeking an **Experienced Client Service Representative** to join **our** **team** part time! We are proud to provide top quality medical services, wellness exams, preventative care, vaccines, diagnostic services, ultrasounds, spays, neuters, dental procedures, dermatology services and soft tissue surgeries to the community for over 30 years. Our team has a shared devotion to provide progressive medicine with compassion as a driving force and we are eager to welcome a like-minded individual!
**Among the reasons to consider joining VCA Northborough**
We create and support an inclusive work environment where you can focus on your career, your happiness, and the patients you serve. Below are some of the many benefits of joining the VCA team!
+ Leadership opportunities
+ Access to the people and financial resources of a large veterinary community
+ WOOF University, offering abundant of training in a variety of topics
+ Generous employee pet care discounts
+ Opportunities to give back through strong Shelter partnerships and VCA Charities
**VCA adds value to your compensation package with the following:**
+ **Competitive wage**
+ Medical, Dental & Vision insurance
+ Opportunity to teach and mentor
+ 401(k)
+ Free wellness subscriptions (Head Space)
+ Life and Long Term Disability insurance
+ Paid Parental leave
**Why We Need You**
As the face of **VCA** **Northborough** , the Client Service Representative sets the tone for the practice as we build and maintain each customer's trust and confidence in our abilities. The Client Service Representative is the pivot around which the hospital operates and is responsible for:
+ Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
+ Scheduling and confirming appointments.
+ Placing outbound calls for follow-ups and reaching out to prospective clients.
+ Presenting and explaining fees, including processing payments.
+ Recommending, selecting, and obtaining products and services, including prescriptions.
+ Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control).
+ Managing medical records, charts, reports and correspondence.
+ Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times-both inside and outside.
**The salary range for this position is $15 - $18 / hour based on experience**
Ready to be part of a team that feels like family? Apply today! We look forward to hearing from you soon.
**If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.**
Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!
The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development)
We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com
View Now
2
Client Service Coordinator
01701 Framingham, Massachusetts
Banfield Pet Hospital
Posted 1 day ago
Job Viewed
Job Description
Passionate Customer Service Professional Needed. Must Love Pets.
Banfield Pet Hospital -Framingham, MA
Job Description
Client Service Coordinator needed for Banfield Pet Hospital in Framingham, MA!
SUMMARY OF JOB PURPOSE AND FUNCTION The Client Service Coordinator ("CSC") drives the flow of clients and pets through the hospital, maximizes the productivity of the veterinary medical team (in terms of numbers of clients and pets), ensures good communication with associates and clients, and coordinates the care of clients and pets in a happy, welcoming, friendly and efficient manner, influencing clients to return and refer their friends and families.
ESSENTIAL RESPONSIBILITIES AND TASKS
· Live and exemplify the Five Principles of Mars, Inc. within self and team.
· Actively recruit new clients by promoting hospital services and route the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team.
· Maximize the number of pets seen by the hospital team through through a productive and efficiently run hospital to support the needs of our wellness plan clients.
· Provide professional, efficient and exceptional service at all times. This includes encouraging hospital visits, welcoming clients and pets, ensuring that they are comfortable in the hospital, and educating them about their pet's health.
· Educate clients about Optimum Wellness Plans, preventative care, pet health needs and hospital services
· Assist incoming clients by completing the required documentation, entering all pet information and history in the computer, utilizing proper collars and tags for identification, and ensuring prompt service.
· Assist outgoing clients by providing all necessary instructions, information and invoices, dispensing prescription items per the veterinarian's instructions, selling retail products and scheduling future appointments.
· Manage the finances by maintaining accurate balances and utilizing proper opening and closing procedures.
· Conduct administrative functions as necessary.
· Other job duties as assigned.
SPECIAL WORKING CONDITIONS
· Ability to work at a computer for long periods of time.
· Ability to be confident around pets (i.e., dogs, cats, birds, reptiles, etc.)
· Client needs and work volume may often require more than 40 hours per week to complete essential duties of this job. This position requires special hours including working weekends and evenings.
· Associate is routinely exposed to a variety of pets that may bite or scratch, and on occasion, exposed to anesthesia, radiation, biological hazards and medication/controlled substances.
EXPERIENCE, EDUCATION AND/OR TRAINING
· High School Diploma or equivalent preferred.
· Must be at least 18 years old to perform duties involving radiography (x-ray) and exposure to radioactive substances.
· One year related experience required with customer service preferred.
· Medical background (veterinary technician, human healthcare, pharmaceutical, etc.) with medical terminology training is preferred.
Start your Banfield Career as a Client Service Coordinator. Learn more about the impact you can make as part of a Banfield hospital team and see how we support the wellness of our people and profession at
Banfield Pet Hospital -Framingham, MA
Job Description
Client Service Coordinator needed for Banfield Pet Hospital in Framingham, MA!
SUMMARY OF JOB PURPOSE AND FUNCTION The Client Service Coordinator ("CSC") drives the flow of clients and pets through the hospital, maximizes the productivity of the veterinary medical team (in terms of numbers of clients and pets), ensures good communication with associates and clients, and coordinates the care of clients and pets in a happy, welcoming, friendly and efficient manner, influencing clients to return and refer their friends and families.
ESSENTIAL RESPONSIBILITIES AND TASKS
· Live and exemplify the Five Principles of Mars, Inc. within self and team.
· Actively recruit new clients by promoting hospital services and route the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team.
· Maximize the number of pets seen by the hospital team through through a productive and efficiently run hospital to support the needs of our wellness plan clients.
· Provide professional, efficient and exceptional service at all times. This includes encouraging hospital visits, welcoming clients and pets, ensuring that they are comfortable in the hospital, and educating them about their pet's health.
· Educate clients about Optimum Wellness Plans, preventative care, pet health needs and hospital services
· Assist incoming clients by completing the required documentation, entering all pet information and history in the computer, utilizing proper collars and tags for identification, and ensuring prompt service.
· Assist outgoing clients by providing all necessary instructions, information and invoices, dispensing prescription items per the veterinarian's instructions, selling retail products and scheduling future appointments.
· Manage the finances by maintaining accurate balances and utilizing proper opening and closing procedures.
· Conduct administrative functions as necessary.
· Other job duties as assigned.
SPECIAL WORKING CONDITIONS
· Ability to work at a computer for long periods of time.
· Ability to be confident around pets (i.e., dogs, cats, birds, reptiles, etc.)
· Client needs and work volume may often require more than 40 hours per week to complete essential duties of this job. This position requires special hours including working weekends and evenings.
· Associate is routinely exposed to a variety of pets that may bite or scratch, and on occasion, exposed to anesthesia, radiation, biological hazards and medication/controlled substances.
EXPERIENCE, EDUCATION AND/OR TRAINING
· High School Diploma or equivalent preferred.
· Must be at least 18 years old to perform duties involving radiography (x-ray) and exposure to radioactive substances.
· One year related experience required with customer service preferred.
· Medical background (veterinary technician, human healthcare, pharmaceutical, etc.) with medical terminology training is preferred.
Start your Banfield Career as a Client Service Coordinator. Learn more about the impact you can make as part of a Banfield hospital team and see how we support the wellness of our people and profession at
View Now
3
Client Service Coordinator
01746 Holliston, Massachusetts
Banfield Pet Hospital
Posted 1 day ago
Job Viewed
Job Description
Passionate Customer Service Professional Needed. Must Love Pets.
Banfield Pet Hospital - Holliston, MA
Job Description
Client Service Coordinator needed for Banfield Pet Hospital in Holliston!
SUMMARY OF JOB PURPOSE AND FUNCTION The Client Service Coordinator ("CSC") drives the flow of clients and pets through the hospital, maximizes the productivity of the veterinary medical team (in terms of numbers of clients and pets), ensures good communication with associates and clients, and coordinates the care of clients and pets in a happy, welcoming, friendly and efficient manner, influencing clients to return and refer their friends and families.
ESSENTIAL RESPONSIBILITIES AND TASKS
· Live and exemplify the Five Principles of Mars, Inc. within self and team.
· Actively recruit new clients by promoting hospital services and route the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team.
· Maximize the number of pets seen by the hospital team through through a productive and efficiently run hospital to support the needs of our wellness plan clients.
· Provide professional, efficient and exceptional service at all times. This includes encouraging hospital visits, welcoming clients and pets, ensuring that they are comfortable in the hospital, and educating them about their pet's health.
· Educate clients about Optimum Wellness Plans, preventative care, pet health needs and hospital services
· Assist incoming clients by completing the required documentation, entering all pet information and history in the computer, utilizing proper collars and tags for identification, and ensuring prompt service.
· Assist outgoing clients by providing all necessary instructions, information and invoices, dispensing prescription items per the veterinarian's instructions, selling retail products and scheduling future appointments.
· Manage the finances by maintaining accurate balances and utilizing proper opening and closing procedures.
· Conduct administrative functions as necessary.
· Other job duties as assigned.
SPECIAL WORKING CONDITIONS
· Ability to work at a computer for long periods of time.
· Ability to be confident around pets (i.e., dogs, cats, birds, reptiles, etc.)
· Client needs and work volume may often require more than 40 hours per week to complete essential duties of this job. This position requires special hours including working weekends and evenings.
· Associate is routinely exposed to a variety of pets that may bite or scratch, and on occasion, exposed to anesthesia, radiation, biological hazards and medication/controlled substances.
EXPERIENCE, EDUCATION AND/OR TRAINING
· High School Diploma or equivalent preferred.
· Must be at least 18 years old to perform duties involving radiography (x-ray) and exposure to radioactive substances.
· One year related experience required with customer service preferred.
· Medical background (veterinary technician, human healthcare, pharmaceutical, etc.) with medical terminology training is preferred.
Start your Banfield Career as a Client Service Coordinator. Learn more about the impact you can make as part of a Banfield hospital team and see how we support the wellness of our people and profession at
Banfield Pet Hospital - Holliston, MA
Job Description
Client Service Coordinator needed for Banfield Pet Hospital in Holliston!
SUMMARY OF JOB PURPOSE AND FUNCTION The Client Service Coordinator ("CSC") drives the flow of clients and pets through the hospital, maximizes the productivity of the veterinary medical team (in terms of numbers of clients and pets), ensures good communication with associates and clients, and coordinates the care of clients and pets in a happy, welcoming, friendly and efficient manner, influencing clients to return and refer their friends and families.
ESSENTIAL RESPONSIBILITIES AND TASKS
· Live and exemplify the Five Principles of Mars, Inc. within self and team.
· Actively recruit new clients by promoting hospital services and route the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team.
· Maximize the number of pets seen by the hospital team through through a productive and efficiently run hospital to support the needs of our wellness plan clients.
· Provide professional, efficient and exceptional service at all times. This includes encouraging hospital visits, welcoming clients and pets, ensuring that they are comfortable in the hospital, and educating them about their pet's health.
· Educate clients about Optimum Wellness Plans, preventative care, pet health needs and hospital services
· Assist incoming clients by completing the required documentation, entering all pet information and history in the computer, utilizing proper collars and tags for identification, and ensuring prompt service.
· Assist outgoing clients by providing all necessary instructions, information and invoices, dispensing prescription items per the veterinarian's instructions, selling retail products and scheduling future appointments.
· Manage the finances by maintaining accurate balances and utilizing proper opening and closing procedures.
· Conduct administrative functions as necessary.
· Other job duties as assigned.
SPECIAL WORKING CONDITIONS
· Ability to work at a computer for long periods of time.
· Ability to be confident around pets (i.e., dogs, cats, birds, reptiles, etc.)
· Client needs and work volume may often require more than 40 hours per week to complete essential duties of this job. This position requires special hours including working weekends and evenings.
· Associate is routinely exposed to a variety of pets that may bite or scratch, and on occasion, exposed to anesthesia, radiation, biological hazards and medication/controlled substances.
EXPERIENCE, EDUCATION AND/OR TRAINING
· High School Diploma or equivalent preferred.
· Must be at least 18 years old to perform duties involving radiography (x-ray) and exposure to radioactive substances.
· One year related experience required with customer service preferred.
· Medical background (veterinary technician, human healthcare, pharmaceutical, etc.) with medical terminology training is preferred.
Start your Banfield Career as a Client Service Coordinator. Learn more about the impact you can make as part of a Banfield hospital team and see how we support the wellness of our people and profession at
View Now
4
Client Service Coordinator
02184 Braintree, Massachusetts
Banfield Pet Hospital
Posted 1 day ago
Job Viewed
Job Description
The Client Service Coordinator ("CSC") drives the flow of clients and pets through the hospital, maximizes the productivity of the veterinary medical team (in terms of numbers of clients and pets), ensures good communication with associates and clients, and coordinates the care of clients and pets in a happy, welcoming, friendly and efficient manner, influencing clients to return and refer their friends and families.
Live and exemplify the Five Principles of Mars, Inc. within self and team. Actively recruit new clients by promoting hospital services and route the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team. aximize the number of pets seen by the hospital team through through a productive and efficiently run hospital to support the needs of our wellness plan clients. rovide professional, efficient and exceptional service at all times. This includes encouraging hospital visits, welcoming clients and pets, ensuring that they are comfortable in the hospital, and educating them about their pet's health. ducate clients about Optimum Wellness Plans, preventative care, pet health needs and hospital services Assist incoming clients by completing the required documentation, entering all pet information and history in the computer, utilizing proper collars and tags for identification, and ensuring prompt service. ssist outgoing clients by providing all necessary instructions, information and invoices, dispensing prescription items per the veterinarian's instructions, selling retail products and scheduling future appointments. anage the finances by maintaining accurate balances and utilizing proper opening and closing procedures. onduct administrative functions as necessary.
Live and exemplify the Five Principles of Mars, Inc. within self and team. Actively recruit new clients by promoting hospital services and route the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team. aximize the number of pets seen by the hospital team through through a productive and efficiently run hospital to support the needs of our wellness plan clients. rovide professional, efficient and exceptional service at all times. This includes encouraging hospital visits, welcoming clients and pets, ensuring that they are comfortable in the hospital, and educating them about their pet's health. ducate clients about Optimum Wellness Plans, preventative care, pet health needs and hospital services Assist incoming clients by completing the required documentation, entering all pet information and history in the computer, utilizing proper collars and tags for identification, and ensuring prompt service. ssist outgoing clients by providing all necessary instructions, information and invoices, dispensing prescription items per the veterinarian's instructions, selling retail products and scheduling future appointments. anage the finances by maintaining accurate balances and utilizing proper opening and closing procedures. onduct administrative functions as necessary.
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5
Client Service Coordinator
01824 Chelmsford, Massachusetts
Banfield Pet Hospital
Posted 1 day ago
Job Viewed
Job Description
Live and exemplify the Five Principles of Mars, Inc. within self and team.
Actively recruit new clients by promoting hospital services and route the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team.
Maximize the number of pets seen by the hospital team through through a productive and efficiently run hospital to support the needs of our wellness plan clients.
rovide professional, efficient and exceptional service at all times. This includes encouraging hospital visits, welcoming clients and pets, ensuring that they are comfortable in the hospital, and educating them about their pet's health.
ducate clients about Optimum Wellness Plans, preventative care, pet health needs and hospital services Assist incoming clients by completing the required documentation, entering all pet information and history in the computer, utilizing proper collars and tags for identification, and ensuring prompt service.
ssist outgoing clients by providing all necessary instructions, information and invoices, dispensing prescription items per the veterinarian's instructions, selling retail products and scheduling future appointments.
anage the finances by maintaining accurate balances and utilizing proper opening and closing procedures.
onduct administrative functions as necessary. ther job duties as assigned.
Ability to multi-task- Manages multiple tasks at one time; quickly and accurately shifts attention among multiple tasks under distracting conditions without loss of accuracy or appearance of frustration.
ommunication skills - Reads, writes and speaks fluent English, using appropriate grammar, style and vocabulary. Correctly spells commonly used English words and job specific terms. Demonstrates exceptionally strong written and verbal communication skills.
rganizational ability - Demonstrates a systematic approach in carrying out assignments. Is very orderly and excels at cutting through confusion and turning chaos into order.
roblem solving skills - Demonstrates a strong ability to identify, analyze and solve problems. Translates problems into practical solutions.
lient service skills - Consistently ensures the team provides the client with attentive, courteous and informative service. Gains and shows personal satisfaction from delivering great service.
ntellectual ability - Accurately and consistently follows instructions delivered in an oral, written or diagram format. Can provide directions.
athematical ability - Ability to add, subtract, multiply and divide, and to compute rate, ratio and percent; ability to convert units of measurement.
omputer skills - Comfortably and confidently uses a computer and specialized software. Microsoft Word, Excel, Access, Outlook, etc
Ability to work at a computer for long periods of time.
bility to be confident around pets (i.e., dogs, cats, birds, reptiles, etc.)
lient needs and work volume may often require more than 40 hours per week to complete essential duties of this job. This position requires special hours including working weekends and evenings.
ust have mental processes for reasoning, remembering, mathematics and language ability (reading, writing, and speaking the English language) to perform the duties proficiently.
he noise level in the work environment is moderately high.
equires sufficient ambulatory skills in order to perform duties while at hospital.
bility to stand, walk, stoop, kneel, crouch, and climb as well as manipulate (lift, carry, move) up to 50 pounds.
equires good hand-eye coordination, arm-hand-finger dexterity with the ability to grasp, and visual acuity to use a keyboard and operate equipment.
pecific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
Actively recruit new clients by promoting hospital services and route the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team.
Maximize the number of pets seen by the hospital team through through a productive and efficiently run hospital to support the needs of our wellness plan clients.
rovide professional, efficient and exceptional service at all times. This includes encouraging hospital visits, welcoming clients and pets, ensuring that they are comfortable in the hospital, and educating them about their pet's health.
ducate clients about Optimum Wellness Plans, preventative care, pet health needs and hospital services Assist incoming clients by completing the required documentation, entering all pet information and history in the computer, utilizing proper collars and tags for identification, and ensuring prompt service.
ssist outgoing clients by providing all necessary instructions, information and invoices, dispensing prescription items per the veterinarian's instructions, selling retail products and scheduling future appointments.
anage the finances by maintaining accurate balances and utilizing proper opening and closing procedures.
onduct administrative functions as necessary. ther job duties as assigned.
Ability to multi-task- Manages multiple tasks at one time; quickly and accurately shifts attention among multiple tasks under distracting conditions without loss of accuracy or appearance of frustration.
ommunication skills - Reads, writes and speaks fluent English, using appropriate grammar, style and vocabulary. Correctly spells commonly used English words and job specific terms. Demonstrates exceptionally strong written and verbal communication skills.
rganizational ability - Demonstrates a systematic approach in carrying out assignments. Is very orderly and excels at cutting through confusion and turning chaos into order.
roblem solving skills - Demonstrates a strong ability to identify, analyze and solve problems. Translates problems into practical solutions.
lient service skills - Consistently ensures the team provides the client with attentive, courteous and informative service. Gains and shows personal satisfaction from delivering great service.
ntellectual ability - Accurately and consistently follows instructions delivered in an oral, written or diagram format. Can provide directions.
athematical ability - Ability to add, subtract, multiply and divide, and to compute rate, ratio and percent; ability to convert units of measurement.
omputer skills - Comfortably and confidently uses a computer and specialized software. Microsoft Word, Excel, Access, Outlook, etc
Ability to work at a computer for long periods of time.
bility to be confident around pets (i.e., dogs, cats, birds, reptiles, etc.)
lient needs and work volume may often require more than 40 hours per week to complete essential duties of this job. This position requires special hours including working weekends and evenings.
ust have mental processes for reasoning, remembering, mathematics and language ability (reading, writing, and speaking the English language) to perform the duties proficiently.
he noise level in the work environment is moderately high.
equires sufficient ambulatory skills in order to perform duties while at hospital.
bility to stand, walk, stoop, kneel, crouch, and climb as well as manipulate (lift, carry, move) up to 50 pounds.
equires good hand-eye coordination, arm-hand-finger dexterity with the ability to grasp, and visual acuity to use a keyboard and operate equipment.
pecific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
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Client Service Coordinator
02184 Braintree, Massachusetts
Banfield Pet Hospital
Posted 1 day ago
Job Viewed
Job Description
The Client Service Coordinator ("CSC") drives the flow of clients and pets through the hospital, maximizes the productivity of the veterinary medical team (in terms of numbers of clients and pets), ensures good communication with associates and clients, and coordinates the care of clients and pets in a happy, welcoming, friendly and efficient manner, influencing clients to return and refer their friends and families
View Now
7