6,613 End User Support jobs in the United States

Job Description -

Bring your talents to an industry leader in medical technology and healthcare solutions - we're a market leader and growing every day. You can be proud to part of technologies that are rooted in our long history of mission-driven innovation. You will be empowered to shape your own career. We support your growth with the training, mentorship, and guidance you need to own your future success. Together, we can transform healthcare.

Join us for a career in IT that changes lives.

Careers that Change Lives

This position will provide support for resolving client technical issues to return the client to productivity as quickly as possible, adhere to service level agreements with Business Units, and lead/implement projects and process improvements. Work on related support projects for local site and the Industrial IT MFG/Lab support team as required. Provide customer service to diagnose and fix problems related to computing hardware, workstation deployment, software, account administration, network, process, and other related equipment used in lab and manufacturing areas. Collaborate with others in local IT group and global IT groups in overlapping technologies and support as needed. Use Client Service-Management tool for all break-fix and service request support. Primary work for this position will be in the Brooklyn Center, MN. If you have a passion to work with various teams globally to get things done in a dynamic environment and cutting-edge technologies involving manufacturing and lab specific services and technologies, then this is a job for you!

A Day in the Life

POSITION RESPONSIBILITIES MAY INCLUDE THE FOLLOWING AND OTHER DUTIES MAY BE ASSIGNED:

• Involved in planning of system and development deployment as well as responsible for meeting hardware and software compliance and security standards.

• Evaluates interfaces between equipment, hardware and software, operational requirements and characteristics of overall system.

• Establishes and documents system design, parameters and formats, ensures hardware and software systems functionality, performance and compatibility, and coordinates and/or modifies system parameters in terms of configurations, such as existing and projected computer capacity and capabilities.

• Work with vendors and engineers to deploy and support systems that meet Client infrastructure environment best practices and security standards.

• Actively identifies system functionality or performance deficiencies, executes changes to existing systems, and tests functionality of the system to correct deficiencies and maintain more effective data handling, data integrity, conversion, input/output requirements, and storage.

• Facilitate engineering collaboration meetings for multiple sites and assist with IT/OT joint efforts

• May assist with development and support of IIOT and equipment interfaces

• May document testing and maintenance of system updates, modifications, and configurations.

• May act as a liaison with key technology vendor technologists or other business functions

• Provide input for new process and methodology around new clients / equipment and new support requirements

• Work on and/or lead initiatives (examples of initiatives include: training, deployment, hardware review, integrations)

• Provide client consulting to assist in making technology decisions. Recommend current supported software applications and hardware appropriate to best meet client requirements

• Acquire and maintain knowledge on all newly purchased and existing supported desktop software, hardware, and systems. Has a broad theoretical understanding of current state-of-the-art hardware and software

• Assist with the testing of new or upgraded PC software and hardware releases as requested

• Develop solutions to a variety of complex problems. May refer to established precedents and policies

• Represent the organization as a prime contact on contracts or projects. Interact with senior internal and external personnel on significant matters often requiring coordination between organizations

• Ensure that Medtronic's systems and the information on them are protected in accordance with Medtronic's Information Protection Policies and Standards, as well as best Information Protection practices

• Creative problem-solving skills and capability to understand complex technical issues and new technologies in a fast-paced work environment

Strong written and oral communication skills, including meeting facilitation, and an ability to explain complex concepts to technical and non-technical staff within the organization

MUST HAVE: MINIMUM REQUIREMENTS:

SPECIALIZED SKILLS OR EXPERIENCE:

• Experience with three or more of the following: MS Product, remote management tools, active directory administration, virtual private network, web-based applications, TCP/IP, Unix/Linux, Experience administering and troubleshooting Windows desktop operating systems.

Req ID: RQ203278

Type of Requisition: Regular

Clearance Level Must Be Able to Obtain: Top Secret/SCI

Public Trust/Other Required: None

Job Family: IT Infrastructure and Operations

Skills:

Computer Systems,End User Support,Information Technology (IT) Services,Trouble Ticketing

Certifications:

CompTIA - Security+ CE - CompTIA - CompTIA

Experience:

5 + years of related experience

US Citizenship Required:

Yes

Job Description:

Hours: Monday - Friday 12:00 PM - 9:00 PM (on call support on weekends)

Join GDIT and be a part of the team of men and women that solve some of the world's most complex technical challenges. The Defense Threat Reduction Agency (DTRA) Defense Stockpile Management Systems (DSMS) support is searching for a User Support Specialist to join their team in Fort. Belvoir, VA or Albuquerque, NM.

DTRA is the Executive Agent for the Joint Staff Nuclear Weapons Stockpile Manager and is assigned the responsibility for maintaining the DoDs national nuclear weapons stockpile database using the Defense Integration and Management of Nuclear Data Services (DIAMONDS) application.

Description Summary:

Central focal point for all communications with external customers and, working closely with System Administrators, Field Support Technicians, and Software Developers, to provide seamless support to all users.

Responsibilities:

• Provides immediate support on all nuclear weapons accountability issues identified by users

• Provides business hour network monitoring, and 24/7 call-in support (on-call support on weekends)

• Ensures all problems reported by end users have been adequately documented and controls exist so only authorized staff can archive the end users' entries, as well as determine if there are sufficient controls to escalate issues according to priority

• Performs user account management per the Account Management Plan

• Performs advance software installations and upgrades to operating systems and layered software packages

• Supports developing DIAMONDS applications training lesson plans, for initial user and follow-on educational or refresher training distributing copies (hardcopy/electronic) of training materials, and conducting training either on-site or over-the-phone

• Provides technical assistance and support related to computer systems, hardware, and software; respond to queries, run diagnostic programs, isolate problems, and determine and implement solutions

• Accessing databases using Toad for Oracle and Oracle SQL Plus to research and rectify nuclear weapons accountability issues

• Provides system updates and statuses to Government leadership via daily stand-up meeting with PowerPoint slides and Analysis of Alternatives PowerPoint briefings as needed

• Operates and maintains the necessary procedures, hardware, network connections, and software required to monitor all DSMS systems and trouble tickets from users

• Provides technical assistance and support for incoming queries and issues related to computer systems, software, and hardware; walk customers through problem-solving process; follow up with customers to ensure issue has been resolved

• Collects and evaluates incident reporting practices and operations

• Manages IT incidents and problems in general accordance with IT service management principles such as ITIL (IT Infrastructure Library)

Requirements:

• Required : Nuclear Accountability or reporting experience

• Required : DOD 8570 IAT Level II (ex. CCNA-Security, Security + CE, CND, etc.)

• Required : Security Clearance: Fully adjudicated Secret to start w/TS SCI eligibility

• Education and Experience: Technical Training, Certification(s) or Degree, 5+ years of experience

GDIT IS YOUR PLACE:

? Full-flex work week to own your priorities at work and at home

? 401K with company match

? Comprehensive health and wellness packages

? Internal mobility team dedicated to helping you own your career

? Professional growth opportunities including paid education and certifications

? Cutting-edge technology you can learn from

? Rest and recharge with paid vacation and holidays

#armajobs

#gditpriority

The likely salary range for this position is $106,250 - $143,750. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.

Join our Talent Community to stay up to date on our career opportunities and events at

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans

Shift 1 (United States of America)

We are now seeking a User Support Technician to join our team!

This role is responsible for providing comprehensive end-user IT support, troubleshooting hardware and software issues, and ensuring effective incident resolution within organizational standards. Supports global IT projects and maintains high-quality customer service for internal clients.

Work You'll Do:

• Respond promptly to internal client requests and concerns, providing professional advice, explaining solutions, and managing expectations.

• Support employees with technical problems related to hardware, software, peripherals, and mobile devices through diagnostic procedures and troubleshooting.

• Set up, configure, and maintain a variety of IT equipment including laptops, desktops, printers, and mobile devices; install new hardware and software as needed.

• Log, track, and escalate tickets as necessary, ensuring detailed documentation and timely resolution of incidents, and update the Knowledge Base regularly.

• Collaborate with global teams on escalations, participate in 24/7 on-call rotations, and support video conference setups and executive service requests.

• Minimum of 2 years' experience in IT technical support, handling end-user issues.

• Associate or bachelor's degree in computer science, information technology, or a related field, or equivalent experience.

• Knowledge of identity management, active directory, network fundamentals, and ITIL frameworks.

• Understanding of security protocols, virus protection, malware detection, and SOX compliance requirements.

• Additional ITIL training and certifications.

• Experience with remote support, video conferencing setup, and global support environments.

• Strong communication, troubleshooting, documentation, and customer service skills.

• Ability to learn and support multiple technologies and support a diverse, global organization.

USER SUPPORT SPECIALIST

Date: Aug 22, 2025

Req ID: 52301

Location:

Little Rock, AR, US, 72209

Category: DEPT OF PUBLIC SAFETY

Anticipated Starting Salary: 45392

Position Number: 22088917

County: Pulaski

Posting End Date: 08/29/2025

Anticipated Starting Salary: 45392

The Department of Public Safety’s mission is to enhance the safety and security of all Arkansans through ethical, character-driven behavior that promotes professionalism, clear communication, and accountability while serving as the state’s premier public safety agency.

This position is Safety Sensitive and is subject to pre-employment, random, and for-cause drug screenings.

If you are requesting veteran’s preference, please include your DD214.

Accurately and concisely document all customer inquiries and interactions along with their resolutions via a ticketing system. Diagnoses the source of malfunctions, recommends corrective actions, and/or escalates issues to the appropriate IT teams for resolution. Manage inbound calls and email inquiries in a timely manner. Also responsible for working with ACIC and monitoring and supporting their system and users in the field. Trains other employees in system operation and maintains system documentation. Perform other duties as assigned.

This position is for a Help Desk team that provides 24/7 support with various shifts. The Help Desk personnel are considered essential workers and can be required to work nights, weekends, holidays, and during inclement weather.

This positions normal hours are 3pm – 11pm Monday – Tuesday and 7am-7pm Saturday and Sunday. Candidate should be open to work any shift and available for holidays and weekends.

Position Information

Job Series:User Support – Career-path

Classification:User Support Specialist

Class Code:IUS04P

Pay Grade:IST02

Salary Range:$45,392 - $74,060

Job Summary

The User Support Specialist provides technical support and assistance to agency personnel in the use, configuration, and troubleshooting of computer hardware, software applications, operating systems, and mobile technologies. This role serves as the first point of contact for end-user issues and plays a critical role in maintaining the smooth operation of IT systems within a state agency environment.

Primary Responsibilities

Provide first-level technical support for users via phone, email, remote access tools, or in-person.

Troubleshoot and resolve issues related to desktops, laptops, printers, software, and network connectivity.

Assist with setup, configuration, and maintenance of user devices and peripheral equipment.

Maintain accurate records of support tickets, resolutions, and hardware/software inventory.

Educate and guide end-users on system features, best practices, and cybersecurity awareness.

Escalate unresolved or complex issues to senior IT staff or specialized technical teams.

Coordinate with vendors and IT procurement for hardware replacement and warranty claims.

Participate in agency-wide IT rollouts, migrations, and software deployment initiatives.

Support account management activities including password resets and permission configurations.

Assist with documentation development including support guides and user manuals.

Maintain compliance with state technology policies and data security protocols.

Knowledge and Skills

Strong technical troubleshooting skills with knowledge of common operating systems and applications.

Basic understanding of networking, hardware, and software configurations.

Effective communication skills for user interactions, including technical explanations.

Ability to work independently and as part of a team.

Strong attention to detail and commitment to providing high-quality customer service.

Minimum Qualifications

At least one year of experience in a technical support role.

Licensure/Certifications

OTHER JOB RELATED EDUCATION AND/OR EXPERIENCE MAY BE SUBSTITUTED FOR ALL OR PART OF THESE BASIC REQUIREMENTS, EXCEPT FOR CERTIFICATION OR LICENSURE REQUIREMENTS, UPON APPROVAL OF THE QUALIFICATIONS REVIEW COMMITTEE.

The State of Arkansas is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, pregnancy, age, disability, citizenship, national origin, genetic information, military or veteran status, or any other status or characteristic protected by law.

Nearest Major Market:Little Rock

Requisition Id15226

Overview:

We are hiring a Windows User Support Specialist to focus on Level 1 and Level 2 desktop support and Windows systems administration! This position is in the Support Services & Isolated Environments Group in the Research Computing Services Division, in the Information Technology Services Directorate at Oak Ridge National Laboratory (ORNL).

As a U.S. Department of Energy (DOE) Office of Science national laboratory, ORNL has an extraordinary 80-year history of solving the nation's biggest problems. We have a dedicated and creative staff of over 6,700 people! Our vision for diversity, equity, inclusion, and accessibility (DEIA) is to cultivate an environment and practices that foster diversity in ideas and in the people across the organization, as well as to ensure ORNL is recognized as a workplace of choice. These elements are essential for enabling the execution of ORNL's broader mission to accelerate scientific discoveries and their translation into energy, environment, and security solutions for the nation.

Major Duties/Responsibilities:

• Provide Tier 1 and Tier 2 Desktop Support paired with basic Windows Systems Administration.
• Provide video conferencing support.
• Install, configure, and maintain Windows desktop systems both thin and thick clients, Storage, and familiarity with VMWare thin client deployments.
• Ensure the secure and effective operation of computing systems through compliance with ORNL classified procedures, IT Internal Operating Procedures, and Cyber Security best techniques.
• Work with other technicians to resolve hardware and software issues.
• Monitor system performance.
• Install and configure software, both commercial packages and various specialty packages.
• Maintain documentation/notes on software and hardware builds and installs.
• Deliver ORNL's mission by aligning behaviors, priorities, and interactions with our core values of Impact, Integrity, Teamwork, Safety, and Service. Promote equal opportunity by fostering a respectful workplace - in how we treat one another, work together, and measure success.

Basic Qualifications:

• A BS in computer science, information technology, information systems, business, or a related field of study and five (5) to seven (7) years of a proven ability is required for consideration. An overall combination of equivalent experience may be considered.
• Active DOE Q, active DOD Top Secret, or active DOD TS/SCI clearance is required for consideration.
• Experience with Helpdesk ticketing systems and metrics tracking.
• Experience with various Windows Operating Systems.
• Experience managing a virtualized environment including tuning and maintenance.
• General experience with the Windows Server Platform.
• Basic understanding of network communication and proven troubleshooting techniques.
• Excellent interpersonal skills suitable for user support and ability to work well with peers.

Preferred Qualifications:

• VM installation/configuration/management experience.

• Strength in documenting work, policies, and procedures.

• Solid understanding of multiple current operating systems.

• Demonstrated ability to perform job tasks while considering cyber security risk of those tasks and collaborating with security professionals when necessary.

• Ability to work in both a group and alone on various projects.

Special Requirements:

• Visa sponsorship is not available for this position.

• This position requires the ability to obtain and maintain clearance from the Department of Energy. As such, this position is a Workplace Substance Abuse (WSAP) testing designated position. WSAP positions require passing a pre-placement drug test and participation in an ongoing random drug testing program.
  
  

Security, Credentialing, and Eligibility Requirements

For employment at Oak Ridge National Laboratory (ORNL), a Real ID compliant form of identification will be required. Additionally, ORNL is subject to Department of Energy (DOE) access restrictions. All employees must also be able to obtain and maintain a federal Personal Identity Verification (PIV) card as mandated by Homeland Security Presidential Directive 12 (HSPD-12) and Department of Energy (DOE) Order 473.1A, which requires a favorable post-employment background investigation.

To obtain this credential, new employees must successfully complete and pass a Federal Tier 1 background check investigation. This investigation includes a declaration of illegal drug activities, including use, supply, possession, or manufacture within the last year. This includes marijuana and cannabis derivatives, which are still considered illegal under federal law, regardless of state laws.

For foreign national candidates:

If you have not resided in the U.S. for three consecutive years, you are not eligible for the PIV credential and instead will need to obtain a favorable Local Site Specific Only (LSSO) risk determination to maintain employment. Once you meet the three-year residency requirement, you will be required to obtain a PIV credential to maintain employment.

About ORNL:

As a U.S. Department of Energy (DOE) Office of Science national laboratory, ORNL has an impressive 80-year legacy of addressing the nation's most pressing challenges. Our team is made up of over 7,000 dedicated and innovative individuals! Our goal is to create an environment where a variety of perspectives and backgrounds are valued, ensuring ORNL is known as a top choice for employment. These principles are essential for supporting our broader mission to drive scientific breakthroughs and translate them into solutions for energy, environmental, and security challenges facing the nation.

ORNL offers competitive pay and benefits programs to attract and retain individuals who demonstrate exceptional work behaviors. The laboratory provides a range of employee benefits, including medical and retirement plans and flexible work hours, to support the well-being of you and your family.

Employee amenities such as on-site fitness, banking, and cafeteria facilities are also available for added convenience.

Other benefits include the following: Prescription Drug Plan, Dental Plan, Vision Plan, 401(k) Retirement Plan, Contributory Pension Plan, Life Insurance, Disability Benefits, Generous Vacation and Holidays, Parental Leave, Legal Insurance with Identity Theft Protection, Employee Assistance Plan, Flexible Spending Accounts, Health Savings Accounts, Wellness Programs, Educational Assistance, Relocation Assistance, and Employee Discounts.

If you have difficulty using the online application system or need an accommodation to apply due to a disability, please email:

#LI-CS1

This position will remain open for a minimum of 5 days after which it will close when a qualified candidate is identified and/or hired.

We accept Word (.doc, .docx), Adobe (unsecured .pdf), Rich Text Format (.rtf), and HTML (.htm, .html) up to 5MB in size. Resumes from third party vendors will not be accepted; these resumes will be deleted and the candidates submitted will not be considered for employment.

If you have trouble applying for a position, please email

ORNL is an equal opportunity employer. All qualified applicants, including individuals with disabilities and protected veterans, are encouraged to apply. UT-Battelle is an E-Verify employer.

Shift 1 (United States of America)

We are now seeking a User Support Technician to join our team!

This role is responsible for providing comprehensive end-user IT support, troubleshooting hardware and software issues, and ensuring effective incident resolution within organizational standards. Supports global IT projects and maintains high-quality customer service for internal clients.

Work You'll Do:

• Respond promptly to internal client requests and concerns, providing professional advice, explaining solutions, and managing expectations.

• Support employees with technical problems related to hardware, software, peripherals, and mobile devices through diagnostic procedures and troubleshooting.

• Set up, configure, and maintain a variety of IT equipment including laptops, desktops, printers, and mobile devices; install new hardware and software as needed.

• Log, track, and escalate tickets as necessary, ensuring detailed documentation and timely resolution of incidents, and update the Knowledge Base regularly.

• Collaborate with global teams on escalations, participate in 24/7 on-call rotations, and support video conference setups and executive service requests.

Basic Qualifications:

• Minimum of 2 years' experience in IT technical support, handling end-user issues.

• Associate or bachelor's degree in computer science, information technology, or a related field, or equivalent experience.

• Knowledge of identity management, active directory, network fundamentals, and ITIL frameworks.

• Understanding of security protocols, virus protection, malware detection, and SOX compliance requirements.

Preferred Qualifications:

• Additional ITIL training and certifications.

• Experience with remote support, video conferencing setup, and global support environments.

• Strong communication, troubleshooting, documentation, and customer service skills.

• Ability to learn and support multiple technologies and support a diverse, global organization.

Who we are:

Coperion is an industry leader in compounding and extrusion, feeding and weighing, bulk material handling and service, bringing a wealth of know-how and experience to the market. Customers benefit from Coperion's divisions of Polymer, Equipment & Systems, and Service that are optimally networked on a global basis to offer ultimate support in the design, manufacturing and implementation of ideal systems. Staffed by engineers, chemists, technicians and a variety of industry experts, these Divisions form a powerhouse of process solutions for their customers.Coperion is an Operating Company of Hillenbrand.

Hillenbrand (NYSE: HI) is a global industrial company that provides highly-engineered, mission-critical processing equipment and solutions to customers in over 100 countries around the world. Our portfolio is composed of leading industrial brands that serve large, attractive end markets, including durable plastics, food, and recycling. Guided by our Purpose - Shape What Matters For Tomorrow - we pursue excellence, collaboration, and innovation to consistently shape solutions that best serve our associates, customers, communities, and other stakeholders. To learn more, visit:

EEO: The policy of Hillenbrand Inc. is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity/expression or veteran status. Additionally, Hillenbrand Inc. and our operating companies are committed to being an Equal Employment Opportunity (EEO) Employer and offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us at . In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying. At Hillenbrand, everyone is welcome to apply and "Shape What Matters for Tomorrow".

Diagnose and resolve hardware, and software issues. Assist users with technical problems via phone, email, or Microsoft Teams. Perform regular updates and maintenance on computer systems. Install and configure operating system and software applications. Set up and maintain hardware, including computers, printers, .

• Provides technical support and guidance to resolve users Cisco IP phone hardware and software problems.
• Develops training materials and/or provides onsite training.
• Drafts or revises user training manuals and procedures.
• Maintains logs of support services provided in the ticketing system or other appropriate database.
• Communicates with users via phone, chat, email, and/or a support ticketing system to assess the scope of the problem and determine what, if any, resolution steps users have performed.
• Applies knowledge of computer software and hardware to assist users in resolving problems.
• Installs or assists with the installation and set-up of new hardware, software, and peripheral equipment.
• Coordinates service or replacement of defective products from vendors and manufacturers.
• Maintains knowledge of technical innovations, trends, and best practices; makes recommendations for new software and hardware.
• Performs other related duties as assigned.

• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Strong analytical and problem-solving skills.
• Proficient with Microsoft Office Suite or related software.
• Thorough understanding of technology commonly used by clients and employees.
• Ability to explain technical problems to nontechnical employees.

• Two years of experience or Associates degree required; Bachelors degree in Computer Science, Business Administration, or related field preferred.

• Monitors Help Desk requests to ensure that urgent issues are being addressed in a timely manner
  
• Addresses complicated support issues
  
• Contributes to the installation, maintenance, and configuration of Stout workstations, office machines, and other technology devices
  
• Identifies, researches, and resolves high-level technical problems
  
• Works with staff to customize solutions and/or contacts vendors if n eeded
  
• Performs a variety of other complicated tasks requiring a wide range of creativity as well as being involved in other supplementary IT tasks
  

• Familiar with a variety of IT concepts, practices, and procedures
  
• Ability to handle long term projects from beginning to end
  
• Ability to follow-through on multiple projects simultaneously
  
• Ability to communicate effectively with management and staff
  
• Detail oriented
  
• Team oriented individual
  
• Possesses good communication skills in order to assist the user support team
  
• Must possess a sharp learning temperament and keep abreast of the latest industry developments regarding new technologies and IT practices
  
• Knowledge of Client Operating Systems (current and previous version), Microsoft Office Suite (current and previous version), Microsoft SharePoint and other widely used productivity software and tools
  
• Knowledge and familiarity with desktop management toolsets, Microsoft O365, Local and Wide Area Networking
  
• Must be qualified to work in the U.S. without employer sponsorship
  

• Required regularly to stoop, kneel, crouch, or crawl
  
• Required regularly to sit and walk
  
• Required occasionally to lift and/or move up 50 pounds
  
• Required to have specific vision abilities such as close vision and the ability to adjust focus
  
• This role requires in-office presence 5 days a week. If hired permanently, position will be hybrid with two mandatory in-office days as agreed upon with your manager; additionally , you may be required to be in office additional days if needed.
  

• Currently pursuing or has a 4-year degree in Computer Science, Information Technology, or another relevant field
  
• Looking for someone with at least 2 years of experience in user support, help desk or IT related experience
  
• Experience working in a professional services environment preferred