3,741 End User Support jobs in the United States

Job Description
seeks a Director of User Experience in IT to lead the firm's end-user service delivery strategy and champion the attorney technology experience across all offices. This leader is the visible face of technology to attorneys and firm leadership, an ardent advocate for a seamless modernized experience, and a direct trusted partner to the CIO contributing to overall IT strategy and its alignment to firm goals.
Targeting $180-250K salary
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: and Requirements
Service Delivery Strategy & Governance
- Own the firmwide end-user service delivery strategy, aligned to CIO vision and business priorities.
- Maintain accountability for SLAs, KPIs, and overall satisfaction scores.
- Serve as a key member of the Change Advisory Board (CAB), ensuring attorney/user impact is central to all technology decisions.
- Drive continuous improvement in service delivery processes across the firm.
Support Oversight & Escalations
- Oversee Tier 1&2 IT support functions, including helpdesk, local support, and video conferencing.
- Manage helpdesk operations: ticket intake, triage, metrics, and first-contact resolution.
- Tier 2 escalation handling: troubleshooting, coordination w/ engineering, and resolution tracking.
- Direct mobility support, including Zoom, mobile devices and vendor management.
- Oversee video conferencing and collaboration platforms (Zoom and AV systems).
- Ensure consistent, high-quality local technology support coverage in all offices.
- Own escalation management across all tiers to guarantee timely, effective resolution.
Attorney Relationship & Advocacy
- Serve as the relationship manager for attorneys, with direct accountability for their satisfaction.
- Ardent advocate for attorney reception and impact in IT projects, changes and strategic initiatives.
- Partner with practice leaders to minimize disruption to legal work.
Communications & Change Management
- Own the IT communications strategy, ensuring clear and timely messaging to attorneys and staff.
- Lead executive-level communications for service changes, outages, and major initiatives.
- Develop and deliver change communications plans, training, and end-user readiness activities.
- Provide crisis communications leadership during significant service incidents.
- Ensure attorney and staff adoption of new tools through proactive communication initiatives.
Metrics & Reporting
- Monitor and report SLA compliance, service performance, and escalation trends.
- Track and improve customer satisfaction and Net Promoter Score (NPS).
- Deliver operational dashboards and analytics for CIO and executive review.
- Provide regular CIO updates on service delivery health, risks, and improvements.
Vendor & Tool Management
- Oversee vendor relationships, contracts, escalations, and billing reconciliation.
- Lead evaluation, negotiation, and onboarding of new service delivery technologies.
- Manage ITSM platforms, with Freshservice expertise strongly preferred.
- Leverage Nexthink for real-time digital experience monitoring and to improve user satisfaction.
- Oversee other support tools as part of the service delivery ecosystem.
Team Leadership & Development
- Supervise managers/leads across helpdesk and local support teams.
- Drive recruiting, training, performance reviews, and succession planning.
- Build and sustain a high-EQ, collaborative, service-oriented culture across distributed teams.
- Support professional development and certification attainment (ITIL, AV, mobility, etc.).
- 5+ years of IT leadership in law firms or professional services organizations.
- Demonstrated success leading Tier 1 and Tier 2 service delivery at scale.
- Proven track record of attorney, executive, and client relationship management.
- Strong, assertive leadership style with high EQ and exceptional communication skills.
- Hands-on experience with IT service delivery governance, CAB participation, and SLAs.
- Expertise with Microsoft Office, document management systems, and collaboration platforms. - 10+ years of IT leadership in an Am Law 100 legal services environment.
- ITIL certification or equivalent service management qualifications.
- Expertise in FreshService IT Service Management platform.
- Direct experience with Nexthink or other Digital Employee Experience solutions.

**Req ID:** RQ
**Type of Requisition:** Regular
**Clearance Level Must Be Able to Obtain:** Top Secret/SCI
**Public Trust/Other Required:** None
**Job Family:** IT Infrastructure and Operations
**Skills:**
Computer Systems,End User Support,Information Technology (IT) Services,Trouble Ticketing
**Certifications:**
CompTIA - Security+ CE - CompTIA - CompTIA
**Experience:**
5 + years of related experience
**US Citizenship Required:**
Yes
**Job Description:**
**Hours: Monday - Friday 12:00 PM - 9:00 PM (on call support on weekends)**
Join **GDIT** and be a part of the team of men and women that solve some of the world's most complex technical challenges. The **Defense Threat Reduction Agency (DTRA) Defense Stockpile Management Systems (DSMS)** support is searching for a **User Support Specialist** to join their team in **Albuquerque, NM.**
DTRA is the Executive Agent for the Joint Staff Nuclear Weapons Stockpile Manager and is assigned the responsibility for maintaining the DoDs national nuclear weapons stockpile database using the Defense Integration and Management of Nuclear Data Services (DIAMONDS) application.
**Description Summary:**
Central focal point for all communications with external customers and, working closely with System Administrators, Field Support Technicians, and Software Developers, to provide seamless support to all users.
**Responsibilities:**
+ Provides immediate support on all nuclear weapons accountability issues identified by users
+ Provides business hour network monitoring, and 24/7 call-in support (on-call support on weekends)
+ Ensures all problems reported by end users have been adequately documented and controls exist so only authorized staff can archive the end users' entries, as well as determine if there are sufficient controls to escalate issues according to priority
+ Performs user account management per the Account Management Plan
+ Performs advance software installations and upgrades to operating systems and layered software packages
+ Supports developing DIAMONDS applications training lesson plans, for initial user and follow-on educational or refresher training distributing copies (hardcopy/electronic) of training materials, and conducting training either on-site or over-the-phone
+ Provides technical assistance and support related to computer systems, hardware, and software; respond to queries, run diagnostic programs, isolate problems, and determine and implement solutions
+ Accessing databases using Toad for Oracle and Oracle SQL Plus to research and rectify nuclear weapons accountability issues
+ Provides system updates and statuses to Government leadership via daily stand-up meeting with PowerPoint slides and Analysis of Alternatives PowerPoint briefings as needed
+ Operates and maintains the necessary procedures, hardware, network connections, and software required to monitor all DSMS systems and trouble tickets from users
+ Provides technical assistance and support for incoming queries and issues related to computer systems, software, and hardware; walk customers through problem-solving process; follow up with customers to ensure issue has been resolved
+ Collects and evaluates incident reporting practices and operations
+ Manages IT incidents and problems in general accordance with IT service management principles such as ITIL (IT Infrastructure Library)
**Requirements:**
+ **Required** : Nuclear Accountability or reporting experience
+ **Required** : DOD 8570 IAT Level II (ex. CCNA-Security, Security + CE, CND, etc.)
+ **Required** : Security Clearance: Fully adjudicated TS/SCI
+ Education and Experience: Technical Training, Certification(s) or Degree, 5+ years of experience
GDIT IS YOUR PLACE:
● Full-flex work week to own your priorities at work and at home
● 401K with company match
● Comprehensive health and wellness packages
● Internal mobility team dedicated to helping you own your career
● Professional growth opportunities including paid education and certifications
● Cutting-edge technology you can learn from
● Rest and recharge with paid vacation and holidays
#armajobs
#gditpriority
The likely salary range for this position is $106,250 - $143,750. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.
Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.
We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.
Join our Talent Community to stay up to date on our career opportunities and events at Opportunity Employer / Individuals with Disabilities / Protected Veterans

**Description**
**The Role**
+ Manage and optimize day-to-day support operations including incident response, ticket resolution and management.
+ Proactively identify and address operational opportunities across the support team.
+ Maintain detailed documentation of support cases, resolutions, and best practices.
+ Act as an escalation point for complex or sensitive user issues.
+ Develop, monitor and analyze support metrics to identify trends and proactively address issues.
+ Communicate effectively with internal stakeholders, technical teams and external clients to ensure timely resolution of issues.
**Note:** Employment-based non-immigrant visa sponsorship and/or assistance is not offered for this specific job opportunity.
**Qualifications**
**The Requirements**
+ Minimum 8 years of experience managing support operations in a fast-paced environment.
+ Customer-focused mindset with a commitment to delivering high-quality support.
+ Excellent verbal and written communication skills.
+ Proven ability to manage multiple priorities in a fast-paced environment.
+ Experience with ticketing systems, remote support tools, and diagnostic utilities.
+ Familiarity with software development lifecycle and agile methodologies is a plus.
+ Experience with remote or global teams is a plus
+ Bachelor's degree in Computer Science, Information Technology, or related field preferred.
**Compensation and Benefits**
Base salary range and benefits information for this position are being included in accordance with requirements of various state/local pay transparency legislation. Please note that salaries may vary for different individuals in the same role based on several factors, including but not limited to location of the role, individual competencies, education/professional certifications, qualifications/experience, performance in the role and potential for revenue generation (Producer roles only).
**Compensation**
The base salary compensation range being offered for this role is $95,000.00-$110,000.00 USD annually. This role is also eligible for an annual short-term incentive bonus.
**Company Benefits**
WTW provides a competitive benefit package which includes the following (eligibility requirements apply):
+ **Health and Welfare Benefits:** Medical (including prescription coverage), Dental, Vision, Health Savings Account, Commuter Account, Health Care and Dependent Care Flexible Spending Accounts, Group Accident, Group Critical Illness, Life Insurance, AD&D, Group Legal, Identify Theft Protection, Wellbeing Program and Work/Life Resources (including Employee Assistance Program)
+ **Leave Benefits:** Paid Holidays, Annual Paid Time Off (includes state/local paid leave where required), Short-Term Disability, Long-Term Disability, Other Leaves (e.g., Bereavement, FMLA, ADA, Jury Duty, Military Leave, and Parental and Adoption Leave), Paid Time Off (only included for Washington roles)
+ **Retirement Benefits:** Qualified contributory pension plan (if eligible) and 401(k) plan with annual nonelective company contribution. Non-qualified retirement plans available to senior level colleagues who satisfy the plans' eligibility requirements.
Pursuant to the San Francisco Fair Chance Ordinance and Los Angeles County Fair Chance Ordinance for Employers, we will consider for employment qualified applicants with arrest and conviction records.
**EOE, including disability/vets**

**Description**
**The Role**
+ Manage and optimize day-to-day support operations including incident response, ticket resolution and management.
+ Proactively identify and address operational opportunities across the support team.
+ Maintain detailed documentation of support cases, resolutions, and best practices.
+ Act as an escalation point for complex or sensitive user issues.
+ Develop, monitor and analyze support metrics to identify trends and proactively address issues.
+ Communicate effectively with internal stakeholders, technical teams and external clients to ensure timely resolution of issues.
**Note:** Employment-based non-immigrant visa sponsorship and/or assistance is not offered for this specific job opportunity.
**Qualifications**
**The Requirements**
+ Minimum 8 years of experience managing support operations in a fast-paced environment.
+ Customer-focused mindset with a commitment to delivering high-quality support.
+ Excellent verbal and written communication skills.
+ Proven ability to manage multiple priorities in a fast-paced environment.
+ Experience with ticketing systems, remote support tools, and diagnostic utilities.
+ Familiarity with software development lifecycle and agile methodologies is a plus.
+ Experience with remote or global teams is a plus
+ Bachelor's degree in Computer Science, Information Technology, or related field preferred.
**Compensation and Benefits**
Base salary range and benefits information for this position are being included in accordance with requirements of various state/local pay transparency legislation. Please note that salaries may vary for different individuals in the same role based on several factors, including but not limited to location of the role, individual competencies, education/professional certifications, qualifications/experience, performance in the role and potential for revenue generation (Producer roles only).
**Compensation**
The base salary compensation range being offered for this role is $95,000.00-$110,000.00 USD annually. This role is also eligible for an annual short-term incentive bonus.
**Company Benefits**
WTW provides a competitive benefit package which includes the following (eligibility requirements apply):
+ **Health and Welfare Benefits:** Medical (including prescription coverage), Dental, Vision, Health Savings Account, Commuter Account, Health Care and Dependent Care Flexible Spending Accounts, Group Accident, Group Critical Illness, Life Insurance, AD&D, Group Legal, Identify Theft Protection, Wellbeing Program and Work/Life Resources (including Employee Assistance Program)
+ **Leave Benefits:** Paid Holidays, Annual Paid Time Off (includes state/local paid leave where required), Short-Term Disability, Long-Term Disability, Other Leaves (e.g., Bereavement, FMLA, ADA, Jury Duty, Military Leave, and Parental and Adoption Leave), Paid Time Off (only included for Washington roles)
+ **Retirement Benefits:** Qualified contributory pension plan (if eligible) and 401(k) plan with annual nonelective company contribution. Non-qualified retirement plans available to senior level colleagues who satisfy the plans' eligibility requirements.
Pursuant to the San Francisco Fair Chance Ordinance and Los Angeles County Fair Chance Ordinance for Employers, we will consider for employment qualified applicants with arrest and conviction records.
**EOE, including disability/vets**

We're seeking an experienced End User Support Engineer for a long-term contract role based in Princeton, NJ. This position supports a large enterprise environment and is ideal for someone who thrives in fast-paced settings, enjoys solving complex technical issues, and is passionate about delivering exceptional customer service, including executive-level support. Responsibilities include hands-on troubleshooting across hardware, software, and collaboration platforms; resolving Level 2/3 issues; and contributing to special projects such as office transitions, equipment upgrades, and workspace analysis. The role involves working closely with IT teams and service providers to meet performance goals, documenting resolutions, creating knowledge base articles, and driving process improvements. Candidates should have 5-7 years of experience in end-user support or digital workplace engineering, strong knowledge of Windows/macOS environments, and expertise in device management tools like Intune and JAMF. Familiarity with Microsoft 365 apps, ITIL frameworks, and service management platforms such as ServiceNow is essential. Excellent communication skills, a customer-first mindset, and the ability to work independently are key. Additional experience with AV and collaborative meeting technologies, virtual desktop environments, secure print and telephony systems, and quality methodologies like Lean or Six Sigma is a plus. This is a great opportunity to join a forward-thinking team that values innovation, collaboration, and continuous improvement!
Pay and Benefits
The pay range for this position is $39.00 - $42.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
- Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in Princeton,NJ.
Application Deadline
This position is anticipated to close on Oct 16, 2025.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

**Job Overview**
Accountable for delivering user support related to clinical document management processes, adoption of TMF and good documentation practices across the business.
Drives implementation of CDGM initiatives, projects, and process improvement activities to enhance clinical document management systems, processes, and standards at Novartis.
**Essential Functions**
+ Support the development and delivery of fit for purpose end user support in relation to CDGM / TMF processes to Novartis business groups.
+ Partner with stakeholders across the business to understand user needs and root causes of issues in relation to TMF and CDGM service delivery and proactively identify/implement improvements to end user support activities.
+ Support for management of metrics/KPIs and dashboards relating to CDGM end user support and conduct data analysis to identify trends and issues.
+ Serves as Subject Matter Expert on TMF training materials, formal and informal processes and tracking tools relating to end user support.
+ Partner with service providers and internal stakeholders to ensure end user support provided by 3rd party partners is aligned with CDGM requirements, and embed assessment of end user support into oversight of third-party service performance.
+ Support activities to increase CDGM staff capabilities in relation to end user support, and embed user centric approaches into CDGM service delivery.
+ Provide support in preparation for audits/inspections, contributes to root cause analysis identification and creation/delivery of CAPAs
+ Act as CDGM point of contact for other projects and initiatives, to ensure engagement and involvement of CDGM as needed.
**Requirements**
+ Bachelor's degree or equivalent and relevant industry experience
+ English fluency (written, oral) required
+ Minimum of 5 years working in clinical research and development in the pharmaceutical industry (and/or Contract Research Organizations) with specific experience in clinical documentation and/or records & information management.
+ CRA experience is a plus
+ Demonstrated success in planning and executing cross functional projects.
+ High organizational awareness, including experience working in multidisciplinary teams, across cultures and geography.
IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create connections that accelerate the development and commercialization of innovative medical treatments. Everything we do is part of a journey to improve patient outcomes and population health worldwide.
To get there, we seek out diverse talent with curious minds and a relentless commitment to innovation and impact. No matter your role, everyone at IQVIA contributes to our shared goal of helping customers improve the lives of patients everywhere. Thank you for your interest in growing your career with us.
EEO Minorities/Females/Protected Veterans/Disabled

**Overview**
GovCIO is currently hiring for a Computer User Support Specialist for our US Coast Guard program. This position is fully remote.
**Responsibilities**
Provides technical support for computers and associated networks. Installs, troubleshoots, services, and repairs personal computers, network equipment such as servers, modems, multiplexers, related PC software, telephones, cables, and connectors. Provides personal computer, hardware, and software support. Installs, services, and repairs personal computers and installs attendant software. Connects personal computers and terminals to existing data networks. Maintains network diagrams and circuit records. Maintains trouble logs. Instructs users in the use of personal computers and networks. Investigates information, network, and communications needs of users, and makes recommendations regarding software and hardware purchases. Performs basic PC, PBX, and network software programming.
+ Confers with staff, users, and management to establish requirements for new systems or modifications
+ Installs and performs minor repairs to hardware, software, and peripheral equipment, following design or installation specifications
+ Answers questions or resolves computer problems for clients or staff in person, via telephone or from a remote location
+ Maintains record of daily data communication transactions, problems and remedial action taken, and installation activities
+ Develops training materials and procedures, and/or trains users in the proper use of hardware and software
**Qualifications**
+ Bachelor's with 2-5 years of computer support experience (or commensurate experience)
+ Clearance Required: ability to obtain and maintain a Secret clearance
M0
M066
**Company Overview**
GovCIO is a team of transformers--people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens.
But we can't do it alone. We need great people to help us do great things - for our customers, our culture, and our ability to attract other great people. We are changing the face of government IT and building a workforce that fuels this mission. Are you ready to be a transformer?
**What You Can Expect**
**Interview & Hiring Process**
If you are selected to move forward through the process, here's what you can expect:
+ During the Interview Process
+ Virtual video interview conducted via video with the hiring manager and/or team
+ Camera must be on
+ A valid photo ID must be presented during each interview
+ During the Hiring Process
+ Enhanced Biometrics ID verification screening
+ Background check, to include:
+ Criminal history (past 7 years)
+ Verification of your highest level of education
+ Verification of your employment history (past 7 years), based on information provided in your application
**Employee Perks**
At GovCIO, we consistently hear that meaningful work and a collaborative team environment are two of the top reasons our employees enjoy working here. In addition, our employees have access to a range of perks and benefits to support their personal and professional well-being, beyond the standard company offered health benefits, including:
+ Employee Assistance Program (EAP)
+ Corporate Discounts
+ Learning & Development platform, to include certification preparation content
+ Training, Education and Certification Assistance*
+ Referral Bonus Program
+ Internal Mobility Program
+ Pet Insurance
+ Flexible Work Environment
*Available to full-time employees
Our employees' unique talents and contributions are the driving force behind our success in supporting our customers, which ultimately fuels the success of our company. Join us and be a part of a culture that invests in its people and prioritizes continuous enhancement of the employee experience.
**We are an Equal Opportunity Employer.** All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran. EOE, including disability/vets.
**Posted Pay Range**
The posted pay range, if referenced, reflects the range expected for this position at the commencement of employment, however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, education, experience, and internal equity. The total compensation package for this position may also include other compensation elements, to be discussed during the hiring process. If hired, employee will be in an "at-will position" and the GovCIO reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, GovCIO or individual department/team performance, and market factors.
**Posted Salary Range**
USD $50,000.00 - USD $65,000.00 /Yr.
Submit a referral to this job ( _US-MO-St. Louis_
**ID** _ _
**Category** _Information Technology_
**Position Type** _Full-Time_

Title	User Support Specialist-Expert
Location	Raleigh, NC (Onsite)
Duration	3 Months
Interview Type	In Person Only
Job Type	C2C,W2
Job Description	The Information Technology Division within the Department of Environmental Quality (DEQ) provides IT leadership, services, and consultation. It supports the programs and divisions of the N.C. Department of Environmental Quality with tools and technologie General on-site IT support for the Fayetteville Regional Office This is advanced work in providing consultation, support and/or training for technology-based systems. Employees may provide support of hardware, applications, operating systems, and networking. This function requires an in-depth understanding of a wide variety of technologies to effectively support end-users and provide guidance to others.