125 Endpoint Management jobs in the United States

Date Posted:
8/21/2025

Job Code:
IT1900

City:
Seattle

State:
WA

Country:
United States of America

Category:
Information Tech.

Description

This position is not eligible for immigration sponsorship. Qualified candidates must be legally eligible to work in the United States without employer sponsorship.

Trident Seafoods is the largest vertically integrated seafood harvesting and processing company in North America. Trident is a privately held, 100 percent USA-owned company with primary seafood processing operations and fleet support in twelve Alaska communities. Trident's global operations produce finished wild Alaska seafood products in 6 countries and its sales teams serve customers in over 50 countries. Trident employs approximately 9,000 people worldwide each year and partners with over 5,400 independent fishermen and crewmembers. Species harvested and processed by Trident include virtually every commercial species of salmon, whitefish, and crab harvested in the North Pacific and Alaska. The global supply chain also includes cultured and wild species from a network of trusted sources worldwide.

Summary: The IT Systems Specialist MDM is responsible for installing and maintaining operating systems and related software to ensure stable performance. Support will be provided remotely, as well as at production locations performing maintenance and repairs, including software and computer installations and upgrades with a focus on Mobile Device Management. This position may require occasional travel to remote Alaska sites.

Essential functions (responsibilities, tasks, supervisory needs)

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

• Administer and support enterprise MDM solutions (e.g., Intune, Workspace ONE).
• Implement and enforce mobile security policies including encryption, remote wipe, and app restrictions.
• Collaborate with InfoSec and HR teams to ensure compliance with mobile usage policies.
• Provide Tier 2 support for escalated mobile device issues.
• Create and maintain documentation for MDM procedures and user guides.
• Analyze usage trends and recommend improvements to mobile device strategy.
• Performs routine analysis to include evaluation of hardware and software based on business processes and end user criteria.
• Directly interacts with assigned managers and staff to resolve hardware and software-based issues.
• Develops and maintains system specifications and technical documentation.
• Monitors the team support ticketing queue and manages individual queue.
• Maintains and supports factory equipment including touch screens, scanners, printers.
• Maintains systems by researching and resolving problems, maintaining systems integrity, and administering security.
• Reviews for changes and upcoming developments in software applications
• Creates documentation for supported systems and enhancements.
• Designs, tests, and modifies applications, modules and/or approaches and required enhancements.
• Performs advanced analysis and troubleshooting for various applications.

Additional Responsibilities:

• Acts as liaison between Information Technology vendors and Trident Seafoods as needed.

This is a non-exempt position with an annualized salaryrange of $80,000 to $110,000.

Trident Seafoods offers a comprehensive and quality benefits package. Full time employees may be eligible for discretionary/performance-based incentives, medical, dental and vision insurance plans, optional HRA/HSA, telemedicine, employee assistance and wellness programs, long-term disability, basic life and AD&D, and 401(k) with a company match, paid time off, 10 paid holidays each year, and paid parental leave. For full-time employees, the initial paid time off benefit starts at 20 days per year, adjusted commensurate with relevant experience. Commuter and transit programs are also available.

Minimum Requirements

Required Qualifications (education, years of experience, KSAs)

• A minimum of 4 to 6 years' experience working in IT systems or a similar role.
• 2+ years of experience in IT support with a focus on mobile device management.
• A bachelor's degree in computer science, information technology, information systems, or a related field, or the equivalent combination of education and years of experience.
• A strong understanding of computer systems and web services technology.
• Direct experience with MDM platforms (Intune, JAMF, or similar). Managing iOS, Android, and Windows devices
• The ability to occasionally work outside of standard business hours, including providing remote weekend coverage (on-call).
• Strong troubleshooting skills and knowledge of mobile security best practices.

Preferred education and experience

• Microsoft Configuration Manager experience and other Microsoft related certifications.
• Preferred experience with Zebra DNA and handhelds
• Experience servicing and supporting industrial label printers.
• Experience with scripting or automation (PowerShell, Bash) is a plus.
• Highly detail-oriented, with strong analytical and critical thinking skills.
• A strong ability to convey technical information to non-technical end users.
• Excellent verbal and written communication skills with the ability to analyze, organize, and simplify complex problems to develop practical solutions.
• Excellent attention to detail, with a demonstrated ability to manage time effectively and to self-motivate and follow-through on projects.
• Ability to work cross-functionally and establish relationships with various levels of management and others of varying skill sets.

Work Environment

This is an on-site position based at the Trident Support Center office in Seattle's Ballard neighborhood, with the option to work remotely on Fridays.

In-office time takes place in a typical office environment: temperature controlled with adequate lighting and moderate noise. While remote, employees must provide appropriate home office space.

Physical/Mental demands:

While performing the duties of this Job, the employee is regularly required to sit for long periods of time at a desk. Frequently required to finger, handle, or feel and reach with hands and arms. The employee is frequently required to talk or hear. The employee will occasionally stand, walk, and may lift and/or move up to 10 pounds. Specific vision abilities required by this job include near vision for frequent use of a computer.

Work Authorization

This position is not eligible for immigration sponsorship.

Overview

The goal for the Asset & Mobile Device Analyst is to achieve total end-user satisfaction by providing an exceptional customer service experience while resolving technical and software problems via telephone, remote control, email, or on-site support. A person serving in this capacity helps end users navigate the best practices and standard DCH procedures for proper, secure usage of IT resources.

The employee serves as a key resource between DCH Health System departments, their contracted agencies and Information Technology Department. Creates and updates policies and procedures related to the use, management, and support of technology/applications.

This position is the primary resource for managing DCH IT's Mobile Device Management platform, IT equipment Asset Tracking platform, IT Purchasing Research (what to buy & price quotes), and Check-In process for received Desktop equipment.

Responsibilities

1. Asset Management and Mobile Device Management.
2. To provide support to end-users for PC, printer, applications, wireless, networking to the data closet and any other supported desktop hardware.
3. To restore service and/or identify and correct core problems by interacting as needed with other Information Technology teams, other DCH Departments, independent DCH business partners and vendor support personnel.
4. To simulate or recreate user problems to resolve operating difficulties.
5. To recommend systems modifications to reduce user problems.
6. This position will commit to fostering an environment of heightened security following Information Technology Security Policies and participating in security training, such as Health Insurance Portability & Accountability Act (HIPAA), on an annual basis.
7. To document progress and complete tasks in the support software, and respond to radio and email notifications. This process includes interviewing the customer, asking questions to clarify their needs, and checking the online knowledge base in order to improve subsequent troubleshooting.
8. To follow up daily on open cases, with emphasis on customer involvement and communication.
9. To use informed reasoning to resolve tasks and problems at the lowest point of escalation whenever possible, but also identifies when to seek help on more complex problems to intermediate and/or senior level staff or team leadership.
10. To ensure verbal handoff of escalated issues by radio or phone call. Timely escalation is important, particularly in regards to patient safety, high priority or high volume situations.
11. To coordinate dialogue between the customer and multiple vendors to resolve problems.
12. To contribute to knowledge base articles, creating and updating documents as needed to improve resolution rates for the department.
13. To communicate technical or complex terms and explanations in user friendly, non-technical language.
14. To serve as an expert resource for lesser ranked staff, helping to build the skill set of these assistants.
15. To deploy lesser ranked level staff for work appropriate to their skill level, creating time for the Analyst to perform more difficult tasks.
16. To provide the primary support role for offsite physician offices or a remote facility like Fayette or Pickens Hospital, remote physician offices or other remote locations.

Other Requirements

• Maintains performance, patient and employee satisfaction as outlined in the performance evaluation.
• Performs compliance requirements as outlined in the Employee Handbook
• Must adhere to the DCH Behavioral Standards including creating positive relationships with patients/families, customers, and colleagues. Courteous, intelligent and timely communication skills are critical.
• Requires use of electronic mail, time and attendance software, learning management software and intranet.
• Must adhere to all DCH Health System policies and procedures.
• Ability to be flexible with work schedule.
• Will participate in after hours and weekend on-call coverage.
• All other duties as assigned.

Qualifications

1. Associate's degree + 4 years of IT experience.
   1. OR
2. Bachelor's degree + 2 years of IT experience.
   1. OR
3. Master's degree.
4. Inventory Asset Management or Mobile Device Operating System / Airwatch Professional certification preferred.
5. Relevant IT certifications can translate as additional years of IT work experience
6. Excellent written and verbal communication skills with the ability to make formal presentations required
7. Possesses excellent personal computer skills with experience in hospital or clinic applications
8. Exhibits strong interpersonal skills and abilities to deal effectively with all levels of personnel
9. Must be able to read, write legibly, speak, and comprehend English

Demonstrates advanced-level skills in one of the following:

• Skill in project management techniques, financial applications, clinical applications, Asset Management Applications or Mobile OS administration

Working Conditions:

PHYSICAL FACTORS

This role involves physical active work. Lifting 55 pounds and lifting and/or carrying such articles as printers, paper boxes, PC's, ladders and telephone hardware including sets and distribution system materials. This job involves standing, walking, climbing ladders, pulling cables, drilling holes, and other mechanical duties that require sound motor skills. Requires being able to stoop, kneel, and crouch downward and forward by bending legs and spine. Employee should be able to reach and extend hands and arms in any direction, bending, crawling, and stooping. Proper protective equipment will be provided as work environments can include new construction, existing office spaces/desks and medical treatment areas. Has the ability to travel to all Health System facilities. Hearing and vision must be normal or corrected to within normal range. Employee is able to perform these duties with or without reasonable accommodation.

OTHER JOB FACTORS

• Work independently with attention to details
• Dependable, Initiative, analytical thinker
• Strong leadership skills

Are you looking to Optimize your life? Start your exciting path to a rewarding career today!

We are Optimum, a leader in the fast-paced world of connectivity, and we're on the hunt for enthusiastic professionals to join our team! We understand that connectivity isn't just a luxury anymore - it's a necessity that empowers lives, fuels businesses, and drives innovation. A career at Optimum means you'll be enabling progress and enhancing lives by providing reliable, high-speed connectivity solutions that keep the world connected. We owe our success to our amazing product, commitment to our people and the connections we make in every community.

If you are resourceful, collaborative, team-oriented and passionate about delivering consistent excellence, Optimum is the Company for you!

We are Optimum!

Job Summary

The Lead Endpoint Management Engineer provides design, implementation, and third level support for enterprise virtual desktop management infrastructure and tools including Omnissa Horizon, VMware vSphere/vCenter/vSAN/ESXi, VMware Aria Operations, Microsoft Remote Desktop Services, and the associated operating system management and integrations. While this position focuses primarily on VDI infrastructure, the Lead Engineer will additionally provide support for other end user technologies.

The Lead Endpoint Management Engineer will ensure that VDI systems are designed to provide timely initial user onboarding and login, will enforce system policy and control, will integrate applications and other services into the virtual environment, ensure security updates are applied within best practice and security framework guidelines, and will lead in the troubleshooting of critical system issues and user facing challenges.

Responsibilities

* Design, implementation, and third level support of Omnissa Horizon, VMware vSphere/vCenter/vSAN/ESXi/Aria Operations.
* Architecture, oversight, and troubleshooting of virtual desktop and virtual environment policies, configurations, deployments and patching.
* Management and support of associated end user technologies including Windows operating system, group policy and software application integrations.
* Troubleshooting and resolution of virtual desktop and environment issues, including root cause analysis and escalation to vendors as required.
* Integration with various systems management solutions including Active Directory, SAML SSO, security (EDR/EPM), monitoring/end user experience/DEX, connectivity (VPN/Zero Trust), and asset management.
* Packaging and deploying applications through systems management tools.
* Security patch management.
* Escalate problems to management and/or vendors in a timely fashion.
* Develop techniques and implement resolution of problems based on root cause analysis.
* Follow established Change Control procedures to document all production changes, and to limit unexpected interruptions to the production environment.

Qualifications

* Bachelor's degree in Computer Science or related field; or equivalent work experience.
* Minimum 8 years' experience in Information Technology.
* Ability to communicate in a written and verbal fashion, clearly and concisely, to peers, management, and business stakeholders.
* Ability to research, analyze, define, propose, design, document, and implement solutions to achieve business objectives.
* Self-Starter: Ability to work without supervision on large and/or extended term projects.
* Technical problem solver, able to identify multiple parallel options for solving a given business problem.
* Must be able to work collaboratively as part of a team while autonomously remaining accountable for individual deliverables.
* Excellent troubleshooting skills are a must in this position.
* Knowledge and understanding of common project management concepts.
* Understanding of traditional SDLC, Waterfall and Agile project delivery concepts.
* Knowledge and understanding of general ITIL concepts.

Primary Technical Skills

* Expert knowledge of Omnissa Horizon, VMware vSphere/vSAN/vCenter/ESXi/Aria Operations.
* Experience with Dell OME or equivalent out of band server management tools.
* Expert level experience integrating with Windows management tools including Microsoft Active Directory Group Policy, FSLogix, Omnissa DEM and AppVolumes, SCCM and Intune.
* Advanced level experience integrating endpoint management tools such as EDR (e.g. CrowdStrike, Microsoft Defender for Endpoint), asset management (e.g. Device42, Flexera, Snow, ServiceNow), connectivity (e.g. Cisco VPN, PaloAlto Global Protect, Zscaler ZIA/ZPA), privilege management (e.g. CyberArk EPM, Delinea Privilege Management, BeyondTrust EPM), and digital experience (e.g. Nexthink, Zscaler ZDX)

Secondary Technical Skills

* Experience with directory services/SSO platforms (e.g. Entra ID, Active Directory, Okta)
* Experience with Microsoft Azure, AVD, Windows 365, and Azure Local/Azure HCI
* Experience managing Nutanix Prism/AHV/NC2
* Experience with Citrix Virtual Desktops/Virtual Apps/Netscaler and other VDI platforms
* Experience in developing, troubleshooting and maintaining endpoint management scripts (e.g. Bash, Windows PowerShell)

At Optimum, we're fueled by our four core pillars: Taking Ownership, Upholding Transparency, Creating Community, and Demonstrating Expertise. Our commitment to empowering employees to take responsibility and embrace proactive problem-solving underpins Taking Ownership. Upholding Transparency is at the core of our culture, with open and honest communication fostering trust among our dedicated team and loyal customers. Creating Community is more than a goal; it's our daily commitment to fostering an environment of collaboration, innovation, and positivity. Demonstrating expertise is a promise we uphold through continuous learning and engagement with our customers to consistently deliver top-quality products and services. These pillars not only shape our culture but define Optimum as a place of excellence, trustworthiness, and thriving community, and we invite you to be a part of our journey.

If you have the drive to succeed and are ready to embark on a thrilling career, seize this opportunity today, and join our winning team, so together, we'll shape the future of connectivity.

All job descriptions and required skills, qualifications and responsibilities for a particular position are subject to modification by the Company from time to time, in the Company's discretion based on business necessity.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, national origin, religion, age, disability, sex, sexual orientation, gender identity or protected veteran status, or any other basis protected by applicable federal, state, or local law. The Company provides reasonable accommodations upon request in accordance with applicable requirements.

Optimum collects personal information about its applicants for employment that may include personal identifiers, professional or employment related information, photos, education information and/or protected classifications under federal and state law. This information is collected for employment purposes, including identification, work authorization, FCRA-compliant background screening, human resource administration and compliance with federal, state, and local law.

Applicants for employment with the Company will never be asked to provide money (even if reimbursable) as part of the job application or hiring process. Please review our Fraud FAQ for further details.

This position is identified as being performed in/or reporting to company operations in New York State. Salary ranges are supplied in compliance with New York State law. Pay is competitive and based on a number of job-related factors, including skills and experience. The starting pay rate/range at time of hire for this position in the posted location is $123,379.00 - $202,694.00 /year.

Help empower our global customers to connect to culture through their passions.

Why you'll love this role

StockX is seeking a motivated, dedicated, and focused individual with experience in growing and improving internal IT functions that support the strategic IT vision as well as enable the short and long-term goals of the business as a whole. As a StockX Endpoint Management Engineer, you will play a vital role in the implementation and administration of our global End-User Compute (EUC) infrastructure.

What you'll do

• You will manage the day-to-day configuration and monitoring of the mobile-device management (MDM) and endpoint management (EMM) tools, including Microsoft InTune and Omnissa Workspace ONE.
• You will develop, test, and deploy configuration profiles, compliance policies, and applications for a large, geographically-distributed, heterogeneous fleet of BYOD and corporate-owned devices including Mac, iOS, Windows, and Android clients.
• Serve as an escalation point for related issues from Service Desk and other internal teams.
• Document and train IT and non-technical stakeholders on EUC-related processes.
• Conduct regular reviews of the company's EUC estate to ensure compliance with established policies, standards, and configuration guidelines, proactively developing remediation and enhancement plans and making recommendations to leadership.
• Participate in after-hours on-call rotations as needed.

About you

• At least three years of experience managing EUC in a large, multinational organization, supporting both on-premise and remote workforces.
• Extensive hands-on experience administering Omnissa Workspace ONE and Microsoft InTune, including Workspace ONE UEM and Workspace ONE Access.
• Expert-level knowledge of macOS, Windows, and Android client platforms.
• Familiarity with zero-touch deployment tools including Apple Business Manager, APNS, VPP, and Microsoft AutoPilot.
• Ability to script and develop using PowerShell or Python for Automation.
• Working knowledge of Microsoft Entra ID, including Conditional Access Policy and Device Compliance configuration.
• Experience with Agile and ITIL processes, and related tools such as ServiceNow.
• You are a self-starter, a quick learner, and a great team player, but can also be successful on your own.

Nice to have skills

• Experience managing line-of-business devices including Android-based Zebra mobile computers and Zebra printers.
• You have experience supporting an IT infrastructure that is strictly cloud-based.
• Experience with implementing CIS Benchmarks or other security frameworks.
• ITIL V3 or V4 Foundation Certified and/or related Microsoft or Omnissa/VMware Certifications.

Pursuant to the various pay transparency laws/acts, the base salary is between $100,000 to $120,000 plus opportunities for benefits (e.g., medical, dental), equity and discretionary bonuses. Compensation is dependent on geography and may vary.

Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

About StockX

StockX is proud to be a Detroit-based technology leader focused on the large and growing online market for sneakers, apparel, accessories, electronics, collectibles, trading cards, and more. StockX's powerful platform connects buyers and sellers of high-demand consumer goods from around the world using dynamic pricing mechanics. This approach affords access and market visibility powered by real-time data that empowers buyers and sellers to determine and transact based on market value. The StockX platform features hundreds of brands across verticals including Jordan Brand, adidas, Nike, Supreme, BAPE, Off-White, Louis Vuitton, Gucci; collectibles from brands including LEGO, KAWS, Bearbrick, and Pop Mart; and electronics from industry-leading manufacturers Sony, Microsoft, Meta, and Apple. Launched in 2016, StockX employs 1,000 people across offices and verification centers around the world. Learn more at .

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. However, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position. StockX reserves the right to amend this job description at any time. StockX may utilize AI to rank job applicant submissions against the position requirements to assist in determining candidate alignment.

Description

Location: Carmel, Indiana; Eagan, Minnesota

Starting Salary Range: $120,000 - $139,000 - position is also eligible for an annual bonus if individual performance and company objectives are met.

Join our team as an Endpoint Management Engineer and help shape the future of our desktop environment. This role is ideal for someone who is not only proficient in tools like Intune, Ivanti, and Patch My PC, but also energized by identifying gaps, evaluating emerging technologies, and shaping the roadmap for the future of endpoint management and desktop automation. You'll serve as a trusted technical expert, leading the design, implementation, and optimization of desktop solutions that align with our evolving business needs. You'll collaborate closely with stakeholders to gather requirements, revamp configurations, and deploy scalable, secure, and reliable desktop environments.

We're looking for someone with deep expertise in tools like Intune, SCCM, Remote Customer Support, Ivanti, and Patch My PC. You'll use this knowledge to streamline processes, promote best practices, and drive innovation in desktop management. A key part of your role will include launching new tool instances and managing group policies to ensure consistent and effective configurations across the organization.

What you'll do as MISO's Endpoint Management Engineer:

• Design, implement, and optimize desktop configurations using tools such as Intune, SCCM, Ivanti, and Patch My PC to meet business needs and industry standards.
• Assess and optimize current toolsets and processes in the end-user computing space.
• Design and implement automation solutions to improve desktop and endpoint management efficiency.
• Lead the evaluation and adoption of new tools and technologies in areas like virtualization, security, and endpoint management.
• Develop a strategic roadmap that aligns with the organization's future needs and industry trends.
• Stand up and integrate new instances of desktop management tools while maintaining reliable operations across critical systems and applications.
• Provide advanced troubleshooting and configuration support to ensure secure, stable, and scalable desktop environments.
• Manage and maintain group policies, leveraging deep technical knowledge to drive consistency and support organizational standards.

Skills/Experience we are looking for as our Endpoint Management Engineer:

• Bachelor's degree in Technology, or related field, or a minimum of seven (7) years relevant work experience
• Proficient in key desktop management tools including Microsoft Intune, SCCM, Ivanti, Patch My PC, and Remote Customer Support, with advanced knowledge of group policy design and implementation
• A proactive mindset with a passion for building and improving technical environments.
• Advanced skills in writing, debugging, and executing PowerShell scripts to automate routine tasks such as device configuration, user management, and reporting
• Experienced in device hardening using NSA-approved and CIS standards, with a solid understanding of virtualization technologies and endpoint security strategies

Appropriate level will be determined based upon experience and knowledge.

Transformative innovation is happening in the electric industry, from digitalizing homes and distributed resources to renewable energy and an ever-changing grid. MISO manages the electricity superhighway in the Central U.S. and through use of groundbreaking research and advanced technology, our highly skilled employees ensure power flows reliably to 45 million Americans. Operating the electricity grid, running a robust energy market, planning for a bright future - it's what our immensely hardworking and dedicated team does every day.

At MISO we offer a comprehensive benefits package, including 401k, available on your first day of employment.

#DiscoverMISO #MISOCareers #lifeatMISO #weareMISO

MISO, What We Do

#LI-JH1
#LI-ONSITE

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

Description

Location: Carmel, Indiana; Eagan, Minnesota

Starting Salary Range: $120,000 - $139,000 - position is also eligible for an annual bonus if individual performance and company objectives are met.

Join our team as an Endpoint Management Engineer and help shape the future of our desktop environment. This role is ideal for someone who is not only proficient in tools like Intune, Ivanti, and Patch My PC, but also energized by identifying gaps, evaluating emerging technologies, and shaping the roadmap for the future of endpoint management and desktop automation. You'll serve as a trusted technical expert, leading the design, implementation, and optimization of desktop solutions that align with our evolving business needs. You'll collaborate closely with stakeholders to gather requirements, revamp configurations, and deploy scalable, secure, and reliable desktop environments.

We're looking for someone with deep expertise in tools like Intune, SCCM, Remote Customer Support, Ivanti, and Patch My PC. You'll use this knowledge to streamline processes, promote best practices, and drive innovation in desktop management. A key part of your role will include launching new tool instances and managing group policies to ensure consistent and effective configurations across the organization.

What you’ll do as MISO’s Endpoint Management Engineer:

• Design, implement, and optimize desktop configurations using tools such as Intune, SCCM, Ivanti, and Patch My PC to meet business needs and industry standards.

• Assess and optimize current toolsets and processes in the end-user computing space.

• Design and implement automation solutions to improve desktop and endpoint management efficiency.

• Lead the evaluation and adoption of new tools and technologies in areas like virtualization, security, and endpoint management.

• Develop a strategic roadmap that aligns with the organization’s future needs and industry trends.

• Stand up and integrate new instances of desktop management tools while maintaining reliable operations across critical systems and applications.

• Provide advanced troubleshooting and configuration support to ensure secure, stable, and scalable desktop environments.

• Manage and maintain group policies, leveraging deep technical knowledge to drive consistency and support organizational standards.

Skills/Experience we are looking for as our Endpoint Management Engineer:

• Bachelor’s degree in Technology, or related field, or a minimum of seven (7) years relevant work experience

• Proficient in key desktop management tools including Microsoft Intune, SCCM, Ivanti, Patch My PC, and Remote Customer Support, with advanced knowledge of group policy design and implementation

• A proactive mindset with a passion for building and improving technical environments.

• Advanced skills in writing, debugging, and executing PowerShell scripts to automate routine tasks such as device configuration, user management, and reporting

• Experienced in device hardening using NSA-approved and CIS standards, with a solid understanding of virtualization technologies and endpoint security strategies

Appropriate level will be determined based upon experience and knowledge.

Transformative innovation is happening in the electric industry, from digitalizing homes and distributed resources to renewable energy and an ever-changing grid. MISO manages the electricity superhighway in the Central U.S. and through use of groundbreaking research and advanced technology, our highly skilled employees ensure power flows reliably to 45 million Americans. Operating the electricity grid, running a robust energy market, planning for a bright future – it’s what our immensely hardworking and dedicated team does every day.

At MISO we offer a comprehensive benefits package, including 401k, available on your first day of employment.

#DiscoverMISO #MISOCareers #lifeatMISO #weareMISO

MISO, What We Do (

#LI-JH1

#LI-ONSITE

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights ( notice from the Department of Labor.

Audax Group is a leading alternative investment manager with offices in Boston, New York, San Francisco, and London. Since its founding in 1999, the firm has raised over $40 billion in capital across its Private Equity and Private Debt businesses. With more than 400 employees and approximately 180 investment professionals, the firm is a leading capital partner for North American middle market companies. For more information, visit the Audax Group website

POSITION SUMMARY:

Endpoint Management Engineer is responsible for designing, implementing, and maintaining a secure, scalable, and efficient modern endpoint environment. This position leads the management of endpoint imaging, application packaging, deployment, configuration, patching, and compliance across all platforms including Windows, macOS, and iOS. The role is critical to ensuring a modern, secure, and user-centric computing environment that aligns with the firm's operational goals and security standards.

This position also serves as a senior escalation point for endpoint-related issues and collaborates closely with Infrastructure, Security, and Operations teams.

RESPONSIBILITIES:

Endpoint Systems Management

• Lead the development, maintenance, and enhancement of Windows 11 images, workstation deployment tools, and automated configuration workflows.
• Administer and maintain Intune, including configuration profiles and compliance policies.
• Manage and improve device provisioning and lifecycle processes using Windows Autopilot, Apple Business Manager, and Intune.
• Assist with client technology asset tracking and lifecycle for desktops, laptops, printers, mobile devices, and peripherals across Windows, macOS, and iOS.

Application and Patch Management

• Package, test, and deploy applications using Win32, MSI, MSIX, Microsoft Store, and all other applicable formats.
• Enable application self-service delivery through Company Portal or other tools.
• Manage and oversee patching for Microsoft and third-party applications using tools such as Kaseya, Windows Update for Business, Intune update rings, or other tools.
• Monitor application usage, enforce software metering, and ensure compliance with update and licensing policies.

Security and Compliance

• Enforce security policies using Microsoft Defender for Endpoint, BitLocker, compliance baselines, and configuration profiles.
• Manage MDM/MAM policies to protect sensitive corporate data across all devices.
• Partner with the Information Security team to address endpoint vulnerabilities and align with CIS, NIST, and Zero Trust standards.
• Implement and manage application control solutions, including application allowlisting, to ensure endpoint security and compliance with organizational standards.
• Continuously monitor device posture and threat intelligence through compliance dashboards and analytics tools.

Remote Monitoring and Automation

• Implement, configure, and manage RMM (Remote Monitoring and Management) platforms to support proactive endpoint management.
• Automate endpoint tasks, software deployments, and health checks through scripting and integrated RMM toolsets.
• Integrate Intune or RMM tools with asset management, alerting, and ITSM/ticketing systems to streamline operations.

Reporting and Knowledge Management

• Build and maintain reports and dashboards using Intune, Entra ID, and RMM data to drive operational visibility and executive insights.
• Contribute to the IT knowledge base by documenting troubleshooting procedures, how-to guides, and support documentation.
• Promote team development through informal knowledge sharing, training participation, and engagement in professional communities.

Support and Service Excellence

• Act as a senior escalation point for advanced endpoint and client application issues, providing diagnostics and remediation support.
• Ensure high-quality customer service by adhering to service standards, creating user-facing documentation, and driving continuous improvement in endpoint support processes.

COMPETENCIES:

Must have advanced skills in:

• Windows 11, macOS, and iOS
• Hardware and Software installation/deployment
• Remote Endpoint Management (Kaseya a plus)
• MS Office 365 / Entra ID Administration
• Entra ID Conditional Access
• On-prem Active Directory & Group Policy
• Mobile Device Management (Intune)
• Mobile Application Management (Intune)
• Apple Business Manager / Intune DEP Enrollment
• AutoPilot / PC Imaging (Smart Deploy a plus)
• Windows 365 Cloud PC Deployment and Management
• PowerShell & Scripting

Must have intermediate skills in:

• ITSM/Ticketing Systems (Fresh Service a plus)
• Print Management (PrinterCloud a plus)
• TCP/IP networking (DHCP, DNS, Routing)
• Azure AD Single Sign-On/MFA
• MS SharePoint and OneDrive

REQUIREMENTS/QUALIFICATIONS:

• Bachelor's Degree in information systems or related field.
• 7+ years of experience in IT customer service or related area.
• Strong written and verbal communication skills, analytical skills, and the ability to interact effectively with people at all levels of the organization.
• Self-motivated, multi-tasking, ability to prioritize and perform a variety of concurrent tasks with limited direction.
• Proven track record of personal and professional growth and development.

Preferred Certifications:

• • MD-102: Microsoft Certified Endpoint Administrator Associate
  • SC-900: Microsoft Security, Compliance, and Identity Fundamentals

LOCATION: Boston, MA. 4 days/week in office. These in-office requirements may change based on the needs of the business.

TRAVEL:

Some domestic travel may be required.

OTHER DUTIES:

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.

Audax Management Co. is an equal opportunity employer.

Please note that Audax Group and its affiliated entities do not accept unsolicited resumes from a third-party recruiting agency not currently under a signed agreement. Any unsolicited resume that is sent to directly to Audax Group or one of its affiliated entities, or its employees, including those submitted to hiring managers by a third-party recruiting agency not currently under a signed agreement, will be considered property of Audax Group. If a third-party recruiting agency submits a resume without an agreement, Audax Group or its affiliated entities explicitly reserves the right to pursue and hire those candidate(s) without any financial obligation to the third-party recruiting agency. Any third-party recruiting agency should contact either a member of the Talent Acquisition or Human Resource team at Audax Group, in conjunction with a valid, fully executed contract for service based upon a specific job opening.

IT Specialist - Endpoint Management

Working At Bitso

We are a diverse team that takes pride in understanding the perspectives of others. We fully embrace working remotely and we are eager to act, improve and accelerate progress inside and outside of our organization.

To drive revolutionary changes in society and make crypto useful, we delight our customers with world-class products, deep care, and intentional empathy.

Your Purpose

As an IT Specialist focused on Endpoint Management, your primary goal is to help the organization strike the perfect balance between user experience and security, enabling internal employees to work efficiently without compromising security. To achieve this, you will be responsible for overseeing and enhancing our endpoint management platforms, focusing on implementing, maintaining, and optimizing solutions that streamline device provisioning and de-provisioning, configuration, security, and compliance. While you will provide some support-related assistance, your core responsibilities will center on automation, policy enforcement, monitoring, and improving device management processes, as well as MDM/UEM tools configurations. Additionally, you will work closely with compliance teams to ensure alignment with security policies and regulatory requirements.

Reports To

IT End User Services Manager

Who You Are

• 3+ years of experience in Endpoint Management, IT Operations environments.
• 2+ years of experience (hands-on) with MDM/UEM solutions, preferably Kandji, Endpoint Central, and Intune.
• Proven experience with patch management.
• Strong expertise in macOS and Windows configuration, deployment, and troubleshooting.
• Scripting skills in Bash, Python, PowerShell, or Perl, with a strong automation mindset.
• Skilled in device hardening, following industry standards such as CIS benchmarks.
• Fluent in English, with excellent verbal and written communication skills, and skills to create and update technical documentation.
• Highly organized, with strong time management and prioritization skills.
• Adept at handling urgent and high-pressure customer support incidents, ensuring efficient troubleshooting and maintaining open, concise communication.
• Proficient in troubleshooting software and hardware issues, with a strong problem-solving mindset.
• Familiarity with IT Service Desk platforms (e.g., Jira) and remote desktop support.
• Proven English fluency.

Who You Are

• Experience working with Identity Providers (e.g., Okta).
• Google Workspace Administration experience.
• Slack Administration experience.
• O365 / MS VDIs / Azure administration experience.
• Airlock Administration experience.

What You Will Do

• Manage and optimize endpoint management solutions.
• Automate device provisioning, patch management, and software deployments.
• Implement and enforce endpoint security policies.
• Monitor and maintain endpoint health, ensuring compliance with company policies.
• Analyze data to improve device performance and resolve endpoint issues.
• Assist with support-related tasks as needed, but with a primary focus on endpoint management.
• Maintain and improve technical documentation in Confluence.
• Enhance efficiency through automation, scripting, and process improvements.
• Work on Endpoint Management and related tech support (70% - 30% time ratio).

Research in Diversity, Equity, and Inclusion suggests that individuals may hesitate to apply for jobs if they do not meet all the listed criteria. At Bitso, we value diversity and your unique strengths could be just what we're looking for. If this role excites you but you don't match every point in the description, we still want to hear from you.

#LI-Remote

Who We Are

With over 9 million users, Bitso is the leading cryptocurrency platform in Latin America. We are developing the cryptocurrency ecosystem in the region and enabling financial inclusion. We believe crypto is the future of finance, and we're committed to making it useful by providing equal access to safe and intuitive financial products.

When we hire people for our team, we specifically test for the following traits in addition to our cultural values:

• Mission-Driven : We seek individuals who are passionate about crypto and Bitso's mission and resilient in facing industry challenges.
• High Sense of Urgency : We prioritize candidates who demonstrate a high sense of urgency and responsibility.
• Exceptional Hard Skills : We seek individuals who possess exceptional skills in their respective fields, with no room for mediocrity.
• Self-Management : We look for individuals who can independently manage their work, career, and professional development.

Compensation & Benefits

At Bitso, you are taking the front seat on the edge of crypto innovation, creating the next generation of crypto-powered products.

So for those willing to commit, adapt and pioneer the most important change of the century we offer:

• Me Time program, including unlimited paid time off.
• Remote-first work environment.
• Employee Stock Option program.
• Zero trading fees through our Bitso Alpha app.
• Extended Family Leave Policy: all birthing parents, non-birthing parents and adopting parents are eligible for a 4-months leave.
• Premium health, dental and life insurances in Mexico, Gibraltar, Colombia, USA, Brazil and Argentina.
• Monthly stipend for gym memberships, relaxation activities, sports equipment, cooking classes, books, entertainment and more.

Want to leave an undoubtedly legacy with us? Fasten your seatbelt and join this spaceship, where you will find exponential growth and the opportunity to thrive!

• These are the applicable requisites, although equivalent competencies in any of the above will also be considered.
• To see our Privacy Policy please click here.

Our Mission

To improve the health of the communities we serve through contemporary, innovative, quality healthcare solutions.

Schedule: Full Time

About Us -Information Technology (IT)

• Flexible scheduling
• On the job training
• Gain exposure to new and advanced technology in the healthcare setting

What You'll Do

Under the direction of the Manager of Endpoint Solutions and guidance from the Freeman Health System Security Group and Infrastructure Team, the Endpoint System Administrator is responsible for planning, implementing, and maintaining the endpoint device infrastructure. This includes deploying security configurations, administering endpoint infrastructure, developing images, automating tasks, securing the end-user environment, remediating vulnerabilities, and supporting application deployment. The role involves large-scale projects such as endpoint infrastructure migrations and integrations with new technologies, ensuring compliance with SLA requirements and ITIL standards. Collaboration with cross-functional teams is essential to maintain and protect devices across the healthcare infrastructure, requiring expertise in endpoint management, security protocols, and healthcare industry standards. The Endpoint System Administrator adheres to procedures, workflows, policies, and tools to provide exceptional support and customer service, communicates effectively within the department, leads projects, trains team members, and participates in an on-call rotation as assigned.

Responsibilities:

• Plan, deploy, configure, monitor, document, and maintain endpoint infrastructure for various devices across all departments.
• Manage and maintain the Print Management Platform, including print servers and secure printing.
• Collaborate with IT Support and Desktop Engineering to automate tasks and reduce ticket resolution time.
• Implement and maintain the lifecycle of endpoints from procurement to retirement.
• Manage Mobile Device Management (MDM) and endpoint solutions like Intune and Tanium.
• Work with Virtualization and Infrastructure teams to manage thin clients and configurations.
• Ensure endpoint devices are securely configured with patches, antivirus, and encryption software.
• Collaborate with Security Operations to implement security changes and monitor threats.
• Enforce endpoint security best practices, including access control, data encryption, and multi-factor authentication.
• Adhere to healthcare compliance standards such as HIPAA, SOC2, and NIST.
• Participate in audits and risk assessments to identify and mitigate vulnerabilities.
• Provide support for endpoint-related issues and escalate as necessary.
• Collaborate with clinical and administrative teams to ensure devices meet user needs.
• Provide training and support documentation to end-users.
• Ensure timely deployment of patches, updates, and software upgrades.
• Coordinate with application owners and vendors for software compatibility and performance.
• Maintain detailed records of endpoint configurations, patching history, and security incidents.
• Utilize ITIL and Microsoft best practices for infrastructure changes.
• Generate regular reports on endpoint health, security compliance, and usage trends.
• Assist with evaluating, selecting, and managing vendors for endpoint hardware and software.
• Co-manage platforms such as Tanium, Intune, and iGel.
• Perform other duties as assigned.

Requirements

• Associate Degree in Information Technology, Business, or related field (2 years of relevant experience may be considered in lieu of degree in addition to experience below)
• A+ certification or an equivalent credential from the preferred list is required. If not currently certified, the selected candidate must obtain the required certification within six (6) months of hire or transfer.
• 2 years of Information Technology Support
• Demonstrated success troubleshooting to isolate and diagnose problems in large-scale server infrastructure implementations
• Demonstrated success translating business needs into operational requirements
• Demonstrated success mentoring and teaching others on Server Infrastructure technologies management.

Preferred Requirements:

• Net+, CCNA, Security+, Microsoft Endpoint System Administrator or other similar grade or higher certifications

Freeman Perks and Programs

• For eligible full time and part time employees Freeman offers a wide variety of career opportunities, a great work culture and generous benefits, most starting day one!
• Health, vision, dental insurance
• Retirement with employer match
• Wellness program with discounts to Health Insurance or Cash Bonus with Participation
• Milestone payments with longevity of employment
• Paid Time Off (PTO) or Flex time off (FTO)
• Extended Sick pay
• Learning Center designated only for Freeman Family members
• Payroll deduction at different locations such as The Daily Grind, Freeman Gift Shop, Cafeteria, etc.

#LI-DNI