32,793 Engineering Assistants jobs in the United States

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft's products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers' expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft's portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.

Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft's AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment.

We are seeking a highly skilled and experienced Senior Technical Support Engineering to join our CSS team. This role will primarily support Azure Operator Nexus, a next-generation carrier-grade Hybrid Cloud platform designed to host operators' network-intensive workloads and mission-critical applications. In addition, the role will expand to include support for other hybrid edge platform systems as they are introduced, offering opportunities to work on the latest innovations in edge and hybrid cloud technologies.

Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

Response and Resolution:

• Reviews complex issues (e.g., multiple components of a product) and contacts customers to understand issue. Ensures customers stay informed as to the status/solution of their issue. Utilizes troubleshooting tools (e.g., event logs, performance traces) to help resolve customer issues.

• Acts as an advisor to the customer and handles complex, repeatable, or escalated cases that may become politically charged. Creates technical articles or knowledge base (e.g., edits or creates news/ knowledge-base articles) that is internal or customer facing for better customer understand. Provides best practices and education to ensure customer understands the problem in order to proactively resolve potential issues in the future.

• Performs complex product troubleshooting and remediation when needed. Works alongside the development teams to drive incident resolution for configuration, code, or other service deficiencies impacting customers. Analyzes patterns of problems and identifies workflows to optimize support engineering delivery for a team or region level.

• Collaborates on cross-team and cross-product technical issues by working with resources from other groups including support engineering groups, product groups, services team, and account team as needed to resolve complex customer issues.

Readiness:

• Implements end-to-end readiness programs (e.g., mentoring, leading triages, content creation, brown bag sessions, blogs, quality assurance checks, writes technical articles) and contributes to the content and readiness strategy. Mentors Technical Support Engineers or members from other teams outside of Customer Service and Support (CSS). Develops expert level competence on support topics.

Product/Process Improvement:

• Provides feedback to more senior engineers or serviceability team on functionality of products based on engagements with customers. Provides feedback to the product group for product improvement. Leverages overall product knowledge to determine if and when features require enhancements.

• Engages with engineering team to investigate product bugs, provides business impact, and collaborates with appropriate stakeholders and senior team members on fixes.

• Contributes to and/or develops automation techniques and diagnostic tools to improve cross-group effectiveness.

• Translates feedback and creates processes and workflows for case resolution.

• Participates in case triage meetings and/or case discussions to share knowledge with other engineers and contribute to more rapid customer solutions. Utilizes learnings from triage meetings to identify and communicate readiness needs to manager or readiness team.

Business Integration:

• Implements strategic business decisions with customers, partners, and teams to increase market share. Influences peers to implement strategy.

Other:

• Embody our culture and values

Qualifications

Required Qualifications:

• 5+ years technical support, technical consulting experience, or information technologyexperience

• OR Bachelor's Degree in Computer Science, Information Technology (IT), or related field AND 3+ years technical support, technical consulting experience, or information technologyexperience.

• Understanding of Azure Kubernetes Service (AKS) including workload identity support, integration with Azure services, and managing AKS clusters

• Understanding of hybrid cloud platforms, containerized network functions (CNFs), and virtual network functions (VNFs).

• Experience with Linux system administration, troubleshooting, and performance tuning. Familiarity with Linux-based tools and utilities for system monitoring and management

Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.

Additional or Preferred Qualifications:

• Understanding of hybrid cloud platforms, containerized network functions (CNFs), and virtual network functions (VNFs).

• Understanding of Azure Kubernetes Service (AKS) including workload identity support, integration with Azure services, and managing AKS clusters

• Experience in Azure services including Azure Resource Manager (ARM), Azure Arc, Azure Monitor, and Azure Key Vault.

• Experience with Linux system administration, troubleshooting, and performance tuning. Familiarity with Linux-based tools, utilities for system monitoring and management and strong problem-solving skills and with the ability to work under pressure in a fast-paced environment.

• Familiarity with Azure Operator Nexus and its operational usage.

• Experience with API and portal-based management and control plane support for hybrid cloud platforms.

• Knowledge of Grafana for monitoring and visualizing system metrics. Ability to create and manage dashboards for real-time data analysis and troubleshooting

• Experience in using Kusto Query Language (KQL) for querying and analyzing logs. Ability to detect anomalies, explore data patterns, and troubleshoot common problems using Kusto

Technical Support Engineering IC4 - The typical base pay range for this role across the U.S. is USD $85,100 - $69,800 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD 112,000 - 185,300 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:

Microsoft will accept applications for the role until Aug 25, 2025.

#CES #CSS #AppsInfra #AzureCore

Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .

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"IF YOU CREATE THE STAGE SETTING AND IT IS GRAND, EVERYONE WHO ENTERS WILL PLAY THEIR PART."

• Morris Lapidus
  
  

• Supervise the Engineering employees and Supervisors ; interview, schedule, train, develop, coach and counsel, provide open communications, make recommendations to performance reviews.
• Prioritize service requests; schedule and monitor the service performed to ensure customer satisfaction, safety and convenience for meeting rooms, restaurants, aquatic facility and public spaces.
• Test and examine the life safety systems to ensure they are 100% operational at all times to protect the asset, guests and employees.
• Monitor utility consumption to determine the effectiveness of current systems.
• Review purchase requests by engineering general storage room and monitor expenses to ensure budgeted goals are met/exceeded.
• Assist in the administration of the department by preparing and maintaining schedules, logs, records or other documentation to ensure a smooth operation and minimize liabilities.
• Perform other related duties as assigned.
• Requires advanced knowledge of the Building Management/Engineering profession. This includes experiential knowledge required for management of people and complex problems.
• Ability to communicate effectively and establish and maintain effective working relationships with staff, Leaders, and vendors.
• Minimum of five years relevant experience preferred. Minimum of two years supervisory experience preferred.
• High school education or equivalent.

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Engineering and Information Technology
• Industries Hospitality

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"IF YOU CREATE THE STAGE SETTING AND IT IS GRAND, EVERYONE WHO ENTERS WILL PLAY THEIR PART." - Morris Lapidus A spectacular blend of Golden Era glamour and modern luxury, Fontainebleau today reinvents the original vision of legendary architect Morris Lapidus - a stage where everyone plays their unique part. At Fontainebleau, striking design, contemporary art, music, fashion and technology merge into a vibrant new kind of guest experience. Guests are invited to enter a world where they are free to play, shop, dine, spa, meet or simply relax - however they define a perfect day. Situated on oceanfront Collins Avenue in the heart of Millionaire's Row, Fontainebleau Miami Beach is one of the most historically and architecturally significant hotels on Miami Beach. Opened in 1954 and designed by Morris Lapidus, it was the most luxurious hotel on Miami Beach, and is thought to be the most significant building of Lapidus' career.

The Engineering Manager will be responsible to supervise the day-to-day repairs and maintenance for meeting rooms, restaurants and public spaces. Recommend and implement procedural changes. Monitor and control expenses.

Examples of duties includes but is not limited to the following:

• Supervise the Engineering employees and Supervisors; interview, schedule, train, develop, coach and counsel, provide open communications, make recommendations to performance reviews.
• Prioritize service requests; schedule and monitor the service performed to ensure customer satisfaction, safety and convenience for meeting rooms, restaurants, aquatic facility and public spaces.
• Test and examine the life safety systems to ensure they are 100% operational at all times to protect the asset, guests and employees.
• Monitor utility consumption to determine the effectiveness of current systems.
• Review purchase requests by engineering general storage room and monitor expenses to ensure budgeted goals are met/exceeded.
• Assist in the administration of the department by preparing and maintaining schedules, logs, records or other documentation to ensure a smooth operation and minimize liabilities.
• Perform other related duties as assigned.

Requires advanced knowledge of the Building Management/Engineering profession. This includes experiential knowledge required for management of people and complex problems.

• Ability to communicate effectively and establish and maintain effective working relationships with staff, Leaders, and vendors.
• Minimum of five years relevant experience preferred. Minimum of two years supervisory experience preferred.
• High school education or equivalent.

"IF YOU CREATE THE STAGE SETTING AND IT IS GRAND, EVERYONE WHO ENTERS WILL PLAY THEIR PART." - Morris Lapidus A spectacular blend of Golden Era glamour and modern luxury, Fontainebleau today reinvents the original vision of legendary architect Morris Lapidus - a stage where everyone plays their unique part. At Fontainebleau, striking design, contemporary art, music, fashion and technology merge into a vibrant new kind of guest experience. Guests are invited to enter a world where they are free to play, shop, dine, spa, meet or simply relax - however they define a perfect day. Situated on oceanfront Collins Avenue in the heart of Millionaire's Row, Fontainebleau Miami Beach is one of the most historically and architecturally significant hotels on Miami Beach. Opened in 1954 and designed by Morris Lapidus, it was the most luxurious hotel on Miami Beach, and is thought to be the most significant building of Lapidus' career.

The Engineering Manager will be responsible to supervise the day-to-day repairs and maintenance for meeting rooms, restaurants and public spaces. Recommend and implement procedural changes. Monitor and control expenses.

Examples of duties includes but is not limited to the following:

• Supervise the Engineering employees and Supervisors; interview, schedule, train, develop, coach and counsel, provide open communications, make recommendations to performance reviews.
• Prioritize service requests; schedule and monitor the service performed to ensure customer satisfaction, safety and convenience for meeting rooms, restaurants, aquatic facility and public spaces.
• Test and examine the life safety systems to ensure they are 100% operational at all times to protect the asset, guests and employees.
• Monitor utility consumption to determine the effectiveness of current systems.
• Review purchase requests by engineering general storage room and monitor expenses to ensure budgeted goals are met/exceeded.
• Assist in the administration of the department by preparing and maintaining schedules, logs, records or other documentation to ensure a smooth operation and minimize liabilities.
• Perform other related duties as assigned.

Requires advanced knowledge of the Building Management/Engineering profession. This includes experiential knowledge required for management of people and complex problems.

• Ability to communicate effectively and establish and maintain effective working relationships with staff, Leaders, and vendors.
• Minimum of five years relevant experience preferred. Minimum of two years supervisory experience preferred.
• High school education or equivalent.

Job Description: Experience 3-4 years
Engineering Technician performs diverse and complex assignments in support of product development. Assignments may include, but are not limited to: set up and running of data acquisition equipment for tests, carrying out experiments, troubleshooting, and reporting/documenting results of tests and measures. Key responsibilities/essential functions include: Utilizing initiative and independent judgment, construct and assist in evaluating engineering models. Perform basic trouble shooting encompassing multiple variables and unknowns to achieve root cause analysis and problem resolution. Conduct experiments and diagnostic tests, as required to draw conclusions. Perform software and hardware evaluation and implement plans using knowledge of product, system operation, intermodule interactions, engineering tools, and interactive software tools as required. Utilize basic technical communications throughout the new product cycle to improve internal models and/or externally sourced components in terms of system performance, reliability, functionality, and serviceability. Provide evaluation, constructive feedback and leadership in the development of internal and external engineering, manufacturing, or service documentation. Develop and execute training plans as required Provide strong individual contributions in the context of achieving team goals.

Required Qualifications:
1. Associates Degree, or High School diploma and 2 years technical experience
2. Proficiency to logically troubleshoot at subsystem and occasionally system level, using identifiable problem solving techniques.
3. Ability to draw accurate conclusions from test data, malfunctions, or deviations, and assist with corrections to the existing design or process.
4. Proficiency to understand and interpret basic written technical information
5. Demonstrated proficiency to utilize computerized work systems
6. Effective verbal and written communication skills
7. Demonstrated ability to work well with general direction and information
8. Demonstrate an ongoing effort to maintain knowledge of current technology
9. Ability to communicate using local language

Job Description:

Responsible for representing Global Support Expert Center in contributing on the New Product Introduction/Implementation via Product Life Cycle process. This engineer will develop in-depth knowledge of SSD Multi-Protocol Tester and become an expert driving design for supportability. Key deliverables include making product Field Service Profit Center supportable, providing knowledge transfer for the field service delivery teams in the worldwide on the product operations, theory of operation, diagnostics, troubleshooting and overall services of the products including escalation management taking ownership, and serve as product champion for assigned Product(s) or Platform.

Responsibilities include:

* Remotely support the field service organization leading them to a resolution in solving issues that the field organization is unable to solve within a specified period of time.

* Lead technical troubleshooting and investigation for field service failures and RMA, including mechanical, electrical parts, and software testing.

* Develop and implement service strategies and plans for new products and upgrades including but not limited to new product technical training, service documentation, training content, manuals and spare parts.

* Develop service knowledge content for new and existing products as well as product upgrades.

* Act as a consultant to the engineering design groups to ensure that service objectives are met.

* Effectively manage multiple new products and upgrade launches.

* Identify future service and business-related strategic needs, provide recommendations and implement solutions.

* Manage situation at customers on critical problems escalated by the field service delivery team driving both field service delivery team and cross functions such as R&D, NPI, COE and QA.

* Assist Spare Parts Planning team developing and managing spare parts BOMs including consumable and non-Consumable parts from SHP to End Of Support.

* Maintain high standard of professionalism and conduct in all interactions

* Perform other related duties and assignments as required

* May travel including both domestic and oversea up to 25% of the time.