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Live events are fun.

Concerts, sporting events, festivals.we make lifelong memories enjoying live events with friends and family.

Companies spend over $600 billion each year taking clients and prospects to events because it works. At TicketManager, we get to work in an industry we love: Live events that bring people together and make memories.

The world's best companies use TicketManager's industry leading ticket and event management software to make client entertainment easy and prove the ROI. We help companies have more fun by making it easier to invite guests, manage an event from invitation to execution to post-event reporting, and proving just how valuable live events can be.

TicketManager is an official partner of the New York Jets, Philadelphia Eagles & Phillies, Washington Wizards & Mystics, Washington Capitals, Texas Rangers, Houston Texans, LAFC & Angel City, Seattle Seahawks, and a partner of over 50 professional and college sports teams, franchises, universities and technology providers.

TicketManager serves a who's who of global brands including Fortune 500s, local businesses and even the NBA and NFL.

The Implementations Specialist will work with assigned Enterprise and SMB accounts to onboard them to the TicketManager software. The Implementations Specialist plays a critical role in ensuring our partners receive maximum value from their TicketManager investment.

*This role is In-Person in our Mesa, AZ Office*

Responsibilities:

• Lead the end-to-end planning and execution of client implementation projects, ensuring timely delivery and client satisfaction. This includes but is not limited to:
  • Execute configurations to build client sites, including coordination of various client integrations (SSO, CRM, API, etc.)
  • Coordinate across teams to ensure project tasks are completed effectively and efficiently
  • Regularly communicate project updates with the client and other cross-functional teams
  • Monitor project health closely to identify and mitigate project risk
  • Develop launch materials and deliver client training
  • Monitor adoption and usage post-launch
  • Ensure a smooth transition of launched accounts to customer-facing teams (Account Management, Support, Fulfillment), equipping them with the necessary resources and insights to provide continued support
• Routing support requests to appropriate customer support or tech support channels
• Submit/follow up on technical requests of all types (enhancements, bugs, investigations, security reviews, etc.)

• Bachelor's Degree Required
• 2-4+ years of work experience in a collaborative, data-driven environment
• Previous project management experience preferred
• Strong interpersonal skills: negotiating, influencing, and dealing effectively with people
• Excellent communication and organizational skills with the ability to manage multiple projects simultaneously
• Customer service skills in a SaaS environment preferred
• Proven presentation and executive meeting planning

• $5,000- 75,000 base salary
• Bonus Eligibility
• Role is In-Office, Monday-Friday
• 401k & Company Match
• Health Benefits (Medical, Dental, Vision)
• Unlimited PTO
• Quarterly Live Event Credit
• Monthly Happy Hours & Volunteering
• Fun Company Perks
• Inc. 5000 fastest-growing private company by Inc. Magazine six years in a row
• Recognized as one of the Best Places to Work by Inc. Magazine and the LA Business Journal
• 4.5 out of 5 Glassdoor rating
• Used by over 4,000 globally known companies including ~15% of the Fortune 500

Live events are fun. 

Concerts, sporting events, festivals….we make lifelong memories enjoying live events with friends and family. 

Companies spend over $600 billion each year taking clients and prospects to events because it works. At TicketManager, we get to work in an industry we love: Live events that bring people together and make memories. 

The world’s best companies use TicketManager’s industry leading ticket and event management software to make client entertainment easy and prove the ROI. We help companies have more fun by making it easier to invite guests, manage an event from invitation to execution to post-event reporting, and proving just how valuable live events can be. 

TicketManager is an official partner of the New York Jets, Philadelphia Eagles & Phillies, Washington Wizards & Mystics, Washington Capitals, Texas Rangers, Houston Texans, LAFC & Angel City, Seattle Seahawks, and a partner of over 50 professional and college sports teams, franchises, universities and technology providers.

TicketManager serves a who's who of global brands including Fortune 500s, local businesses and even the NBA and NFL. 

The Implementations Specialist will work with assigned Enterprise and SMB accounts to onboard them to the TicketManager software. The Implementations Specialist plays a critical role in ensuring our partners receive maximum value from their TicketManager investment.

This role is In-Person in our Mesa, AZ Office  

Responsibilities:

• Lead the end-to-end planning and execution of client implementation projects, ensuring timely delivery and client satisfaction. This includes but is not limited to:

• Execute configurations to build client sites, including coordination of various client integrations (SSO, CRM, API, etc.)

• Coordinate across teams to ensure project tasks are completed effectively and efficiently

• Regularly communicate project updates with the client and other cross-functional teams

• Monitor project health closely to identify and mitigate project risk

• Develop launch materials and deliver client training

• Monitor adoption and usage post-launch

• Ensure a smooth transition of launched accounts to customer-facing teams (Account Management, Support, Fulfillment), equipping them with the necessary resources and insights to provide continued support

• Routing support requests to appropriate customer support or tech support channels

• Submit/follow up on technical requests of all types (enhancements, bugs, investigations, security reviews, etc.)

Desired Skills and Experience:

• Bachelor’s Degree Required

• 2-4+ years of work experience in a collaborative, data-driven environment 

• Previous project management experience preferred

• Strong interpersonal skills: negotiating, influencing, and dealing effectively with people

• Excellent communication and organizational skills with the ability to manage multiple projects simultaneously

• Customer service skills in a SaaS environment preferred

• Proven presentation and executive meeting planning

TicketManager Highlights:

• $5,000- 75,000 base salary

• Bonus Eligibility

• Role is In-Office, Monday-Friday

• 401k & Company Match

• Health Benefits (Medical, Dental, Vision)

• Unlimited PTO

• Quarterly Live Event Credit

• Monthly Happy Hours & Volunteering

• Fun Company Perks

• Inc. 5000 fastest-growing private company by Inc. Magazine six years in a row

• Recognized as one of the Best Places to Work by Inc. Magazine and the LA Business Journal

• 4.5 out of 5 Glassdoor rating

• Used by over 4,000 globally known companies including ~15% of the Fortune 500

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• Responsible for designing, documenting, and supporting the implementation of client solutions.
• Develop an understanding of client business requirements with a depth of knowledge to conceptualize designs and ensure projects meet those requirements.
• Create solutions that include re-platforming existing technologies or implementing cloud-based technologies to solve client business challenges.
• Manage cross functional teams that may include business analysts and engineers, on a wide range of technology projects, including software development, package installation and infrastructure upgrades and changes.
• Lead business and technology groups at the client on technology selection and support client efforts to make "build or buy" decisions.
• Define system requirements to identify functions and relationships on any system implementation initiatives.
• Determines and documents how systems will fulfill its performance, reliability, and security requirements.
• Understanding of security best practices and projects that implement an information security strategy that may include governance, risk, and compliance objectives.
• Determines and documents the engineering decisions that constrain the design and implementation of a system, such as selection of technology, design method and programming language.
• Work in multiple technical areas, including processes, software, data, network, and systems.
• Consulting mindset and ownership mentality with motivation to work and drive toward client solutions and needs.
• Ability to articulate business case of your project.
• Opportunities to engage with internal Plaster Group account team and management activities.
• Continually learns new tools and technologies to add value and deliver on client objectives.

• Bachelor's degree in computer science, MIS, or related field.
• Must be physically located in the Greater Seattle area.
• 10+ years of experience in the Information Technology field.
• Deep understanding of every phase of Software Development Life Cycle as well as Project Lifecycles, Waterfall, and Agile methodologies.
• Ability to manage client expectations and deliver customer-focused solutions.
• Strong relationship building skills.
• Excellent oral and written communication skills.
• Self-starter with the ability to appropriately prioritize and plan complex work for self and a small team in a rapidly changing environment.
• Strong critical thinker with problem solving aptitude, takes initiative, and achieves results.
• Experienced team player with experience leading and collaborating cross functional organizations to ensure successful delivery of solutions.
• Excellent follow-through, attention to detail, and driven to produce a quality product.
• Understanding of information security principles of defense in depth, layered protection, and security program management, a plus.
• Experience creating deliverables such as roadmaps, models, process flows preferred.
• Criminal background check required for all employees.

• 100% matching of 401k contributions up to 3% of employee's salary when you contribute up to 3% of your salary. No wait period, and fully vested upon initial contribution.
• Eligible for annual bonus on hire date anniversary.
• 100% employer-paid premiums for medical, vision, and dental coverage for employees and eligible family members.
• 100% employer-paid premiums for Life, AD&D, short term, and long-term disability insurance for employees.
• Employer contributed HRA (Healthcare Reimbursement Account) with preloaded funds for healthcare expenses. Employees may also contribute towards their healthcare spending using pretax dollars via FSA (Flexible Spending Account).
• Dependent Care Flexible Spending program.
• Generous time off of 4 weeks, accrued annually.
• 10 paid holidays, which includes 1 floating holiday.
• Annual Training & Development reimbursement program, plus an additional 16 hours of training time.
• Annual Health & Wellness reimbursement program.
• Monthly technology allowance automatically added to your paycheck.
• Employee Assistance Program, with 4 free counseling sessions.

• Generate new business opportunities through proactive prospecting and lead qualification.
• Manage the entire sales cycle from initial contact to closing deals with enterprise clients.
• Conduct compelling product demonstrations and presentations tailored to client needs.
• Develop and maintain strong relationships with key decision-makers within target organizations.
• Negotiate contract terms and pricing to achieve mutually beneficial agreements.
• Consistently meet or exceed assigned sales quotas and revenue targets.
• Collaborate with internal teams (marketing, sales development, customer success) to ensure a seamless customer experience.
• Stay informed about industry trends, competitive landscape, and product updates.
• Maintain accurate and up-to-date records of sales activities and pipeline status in the CRM system.
• Provide market feedback to product and marketing teams to inform strategy.

• Bachelor's degree in Business, Marketing, or a related field, or equivalent experience.
• Minimum of 5 years of experience in enterprise software sales, with a proven record of closing new business.
• Demonstrated success in exceeding sales quotas.
• Strong understanding of the SaaS sales model and solution selling principles.
• Exceptional communication, presentation, negotiation, and closing skills.
• Self-motivated, results-oriented, and able to work independently.
• Proficiency with CRM software (e.g., Salesforce) and sales enablement tools.
• Ability to build and maintain strong client relationships.
• Excellent organizational and time management skills.
• Willingness to travel occasionally for client meetings or industry events as needed.

• Identify and qualify new business opportunities within assigned accounts/territory.
• Develop and execute strategic sales plans to achieve revenue goals.
• Conduct product demonstrations and deliver persuasive sales presentations.
• Build and nurture strong relationships with key stakeholders at client organizations.
• Negotiate contracts and close deals.
• Collaborate with internal teams (pre-sales, marketing, customer success) to ensure client satisfaction.
• Stay abreast of industry trends and competitive landscape.

• Bachelor's degree in Business, Marketing, or a related field.
• 5+ years of experience in enterprise software sales, with a focus on new business development.
• Demonstrated track record of meeting or exceeding sales quotas.
• Experience with CRM software (e.g., Salesforce).
• Excellent communication, negotiation, and presentation skills.
• Ability to thrive in a fast-paced, competitive environment.

• Identifying and developing new business opportunities within assigned territories.
• Building and maintaining strong relationships with key decision-makers in target organizations.
• Conducting product demonstrations and delivering compelling sales presentations.
• Negotiating and closing complex sales agreements.
• Collaborating with pre-sales engineers and solution consultants to develop tailored proposals.
• Meeting and exceeding ambitious sales quotas and revenue targets.
• Providing accurate sales forecasts and pipeline management.
• Staying informed about market trends, competitor activities, and industry best practices.
• Contributing to the development of sales strategies and tactics.

• Identify and prospect for new enterprise-level clients.
• Manage the entire sales cycle from lead generation to deal closure.
• Conduct needs assessments and deliver persuasive product presentations/demonstrations.
• Develop and maintain strong relationships with C-level executives and key stakeholders.
• Negotiate contract terms and close complex sales agreements.
• Collaborate with marketing and pre-sales teams to ensure customer success.
• Meet and exceed assigned sales quotas and revenue targets.
• Stay updated on industry trends and competitor activities.

• Bachelor's degree in Business, Marketing, or a related field.
• Minimum of 5 years of proven experience in enterprise software sales.
• Demonstrated success in exceeding sales targets.
• Strong understanding of SaaS, CRM, and other enterprise solutions.
• Excellent communication, negotiation, and interpersonal skills.
• Proficiency in CRM software (e.g., Salesforce) and sales enablement tools.
• Ability to work independently and as part of a collaborative team.
• Exceptional presentation and closing skills.