7 Entry Level Customer Support jobs in the United States
Entry Level Customer Support Needed With Training Included
Posted 27 days ago
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Job Description
InVision Inc is a company renowned for its digital product design platform. This job description captures the responsibilities and expectations for a remote position within the company, focusing on customer service, success, and satisfaction.
Are you looking to start your career in customer support or customer success? InVision is offering a remote Customer Support & Success Representative position where no prior experience is required. We provide full training to help you develop the skills and knowledge needed to succeed in this role. You’ll be the first point of contact for our customers, assisting them with questions, troubleshooting, and ensuring they get the most out of our platform.
In this position, you’ll receive hands-on training, guidance, and mentorship from our experienced support team. Over time, you’ll gain a deep understanding of our product suite and the skills necessary to become an expert in customer success.
Key Responsibilities:
- Respond to Inquiries: Answer customer questions via email, chat, or ticketing system, providing helpful and friendly responses.
- Troubleshoot Issues: Assist customers in resolving basic technical issues, offering guidance on how to use InVision’s tools effectively.
- Product Education: Help customers understand the features of InVision’s platform through clear, easy-to-follow instructions and resources.
- Escalation: If a question or issue is complex, you’ll escalate it to senior team members, ensuring the customer is always kept up-to-date.
Skills & Qualifications:
- No Prior Experience Needed: Whether you’ve worked in customer service or this is your first role, we’ll provide all the training and support you need.
- Strong Communication: Excellent written and verbal communication skills, with the ability to convey complex ideas in a simple and clear manner.
- Problem-Solving: Ability to approach issues with a logical, solution-oriented mindset and a willingness to learn.
- Empathy: You should be genuinely interested in helping people and solving their problems in a positive and respectful way.
- Tech-Savvy: Comfort with learning new software, tools, and systems. No need to be a tech expert, but an eagerness to learn is key.
- Self-Motivated: Comfortable working independently and managing your time effectively in a remote work setting.
Company Details
Entry Level Customer Support Representative No Experience Needed Training Included
Posted 27 days ago
Job Viewed
Job Description
InVision Inc partners with fast-growing companies to deliver top-tier operational support through a modern outsourcing platform. As a Customer Service Agent, you'll join a high-performing remote team providing outstanding customer service on behalf of our clients. You'll begin by supporting one client, with the potential to expand into additional industries such as logistics, healthcare, software, and more.
Key Responsibilities:- Handle a variety of customer service tasks, with a primary focus on outbound phone calls (e.g., verifying insurance benefits)
- Respond to customer inquiries via email and messaging platforms , depending on client needs
- Complete paid training to ensure a successful onboarding and job readiness
- Work under the support of a supervisor or coach , following structured schedules aligned with U.S. Eastern or Pacific time zones
- Track and improve performance through quantitative metrics (e.g., average handle time) and qualitative standards (e.g., professionalism and clarity)
- Prior experience in a customer service or support role
- Must currently reside in the United States
- Excellent verbal communication skills—clear, personable, and professional
- Ability to work consistent U.S. business hours
- Paid Time Off (PTO)
- Healthcare coverage
- Opportunities for performance-based promotions and career growth
This role is ideal for individuals seeking a remote, full-time position with room for advancement in a fast-paced, mission-driven environment.
Company Details
Customer service Support Entry Level With Training In Additional Roles
Posted 18 days ago
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Job Description
We are seeking a friendly, motivated, and reliable Customer Service Representative to join our dynamic team. This is an entry-level position that offers comprehensive training to help you succeed in delivering exceptional customer support. No prior experience is required, and no degree is necessary—just a passion for helping others and a positive attitude!
Responsibilities
Assist Customers: Provide support via phone, email, or live chat for customers with inquiries about products, services, or technical issues.
Problem-Solving: Address customer concerns with patience and empathy, ensuring their issues are resolved in a timely and professional manner.
Product Knowledge: Learn about the company’s products, services, and systems to provide accurate information to customers.
Record Keeping: Document customer interactions in our CRM system to track issues, resolutions, and follow-ups.
Collaboration: Work closely with other team members and departments to ensure customer satisfaction and ensure issues are escalated as needed.
Follow-Up: Ensure any unresolved issues are followed up on in a timely manner, maintaining customer satisfaction.
Requirements
- No degree required: High school diploma or equivalent is preferred.
- Strong Communication Skills: Ability to clearly explain information, listen actively, and understand customer needs.
- Positive Attitude: A friendly and approachable personality, willing to help customers with a solutions-oriented mindset.
- Problem-Solving Skills: Ability to think quickly and troubleshoot problems.
- Tech Savvy: Basic computer skills, including proficiency in Microsoft Office or Google Suite. Experience with CRM tools or support software is a plus but not required.
- Team Player: Comfortable working in a team-oriented environment, and can also work independently when necessary.
- Customer-Centered: A passion for delivering excellent customer service and ensuring a positive experience for each individual.
Preferred (But Not Required)
- Previous customer service experience (retail, call center, etc.)
- Experience in a fast-paced environment
- Multilingual skills
Training
- Comprehensive training program provided, where you’ll learn about our products, services, and systems.
- Mentorship and continuous support to help you grow in your role.
Ongoing opportunities for skill development and advancement within the company
Why Join Us?
- Growth Opportunities: We prioritize promoting from within and offer opportunities for career advancement.
- Supportive Environment: Our team is dedicated to helping each other succeed, with mentorship and ongoing training available.
- Work-Life Balance: Flexible hours (remote options available) and competitive compensation.
- Diverse and Inclusive: We are an equal-opportunity employer and value diversity in our workforce.
How to Apply
Submit your resume For A Quick Job Interview.
Company Details
Entry Level Customer Service Specialist With Full Training Active
Posted 18 days ago
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Job Description
We are customer service software company that specializes in providing help desk solutions for businesses. it is designed to streamline customer support operations, offering a collaborative platform for teams to manage and respond to customer inquiries.
Key Features:- Shared Inbox : Help Scout centralizes customer emails, chats, and requests into a single shared inbox, making it easier for teams to work together.
- Live Chat & Help Center : The platform offers live chat integration and a customizable knowledge base to assist customers proactively.
- Reports and Analytics : It provides reporting tools that help businesses track performance metrics like response times, customer satisfaction, and agent productivity.
- Integrations : Help Scout integrates with various other tools like Slack, Zapier, and CRM systems to enhance workflow.
- Multi-Channel Support : Beyond email, it supports live chat, phone support, and even messaging.
Our company is known for its simplicity, ease of use, and customer-centric design. It targets small to mid-sized businesses that want to provide exceptional support without the complexity of larger enterprise systems. The company emphasizes building genuine customer relationships, offering personalized support without relying on automated bots.
Our Company offers a tiered pricing model with different plans based on the size of the team and required features.
Apply By Sending your resumes
Company Details
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