5,481 Erp Support jobs in the United States
ERP Support Analyst
Posted today
Job Viewed
Job Description
**Job Description**
**About the role:**
First level of primary functional support & point of contact for day - to - day application related issues or questions that users may report, having primary focus on Oracle JD Edwards ERP -based solutions designed & deployed for smooth functioning of business processes within ERP & its interface other companion applications while liaising with all stakeholders
**How you will contribute:**
+ Accountable for providing effective support while operating in a complex, cross-functional and international environment.
+ Resolve application issues reported via calls, chat, emails or ticketing system
+ Analyze internal customer issues, requirements and facilitate solutions for day-to-day ERP support of production issues
+ Troubleshoot problems, Root Cause Analysis (RCA) for issues and problems, recommend/design solutions, test, train users, and support within the area of functional responsibility
+ Review & provide ERP related intercompany / intra company business transactions solutions affecting Covington Site
+ Excellent problem-solving skills, with the ability to handle complex inquiries or issues calmly, positively, and efficiently
+ Must be able to work independently as well as on a team and understand and implement correct problem-solving actions
+ Proactively identify issues and coordinate resolution with correct support structure
+ Works collaboratively with cross-functional teams, system users & consult Takeda Global ERP team / Subject Matter Expert (SME) for resolution as and when needed
+ Track and report Service Level Agreements (SLA's)
+ Investigate Failure Mode Effect Analysis (FMEA), Provide Root Cause Analysis (RCA) using Why, What, Where, When, Who, How (5W1H) methodology
+ Monitor "Alert" email notifications for failed transaction in JDE for standalone & Interface related transactions with ERP for potential issues, troubleshoot and resolve
+ Create/Maintain ERP reports in JDE reporting tool Reports Now
+ Maintain & Update Support issues database, resolution, analyze occurrence of issues / repetitive issues & provide solutions to improve & reduce occurrence
+ Develop, Maintain, Review & Update ERP related Process Workflows, Standard Operating Procedures, Job Aids, Work Instructions etc. as needed for Covington site
+ Educate & Provide training to End Users on various modules of JD Edward ERP
+ Gather Covington User Requirements for changes, continuous improvements, automation needs, enhancements etc., review & analyze, prepare functional specifications, follow Software Development Life Cycle (SDLC), Initiate ERP Change Request, collaborate with technical team to get developed, test, User Acceptance Testing (UAT) & go live to improve business efficiency and productivity
+ Attend weekly JDE Change Request Board (CRB) meetings
**What you bring to Takeda:**
+ Bachelor of Science (Engineering Preferred)
+ 3 to 5 yrs. experience in support role.
+ Experience in GxP environment like GDP, GMP etc.
+ Experience in working in Pharmaceuticals Industry
+ Proficiency in Office 365 / Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and other relevant software
+ Good coordination and communication skills
+ Experience in Change Management
**Key Skills, Abilities, and Competencies**
+ Experience working in JDE 9.2 Version onwards ERP system in various modules including but not limited to Inventory Management, Product Data Management, Procurement Management, Supply Chain Management, Manufacturing Management, Warehouse Management, Sales & Logistics Management, Finance Management etc. for Process & Discrete Manufacturing along with JDE interfacing with other 3 rd party software/s Data governance
+ Knowledge of JDE database, common tables, and relationships between them
+ Ability to prototype, test, walk thru business processes in test system
+ Data analysis
+ Data Integration
+ Reporting and Analysis
+ User Training and Support
+ Knowledge on SAP ERP added advantage
**Important Considerations**
At Takeda, our patients rely on us to deliver quality products. As a result, we must follow strict rules in our manufacturing facilities to ensure we are not endangering the quality of the product. In this role, you may:
+ General administrative tasks (desk, computer, filing, copying etc.).
+ Must be able to lift, push, pull and carry up to 50 lbs.
+ Office environment.
+ May work in a controlled environment requiring special gowning and wear protective clothing over the head, face, hands, feet and body. This may include additional hearing protection for loud areas.
+ Will need to remove all make-up, jewelry, contact lenses, nail polish and/or artificial fingernails while in the manufacturing environment.
+ May work in a cold, hot or wet environment.
+ May work around chemicals such as alcohol, acids, buffers and Celite that may require respiratory protection.
+ Must be able to work overtime as required.
+ May require occasional off-shift support.
**More about us:**
At Takeda, we are transforming patient care through the development of novel specialty pharmaceuticals and best in class patient support programs. Takeda is a patient-focused company that will inspire and empower you to grow through life-changing work.
Certified as a Global Top Employer, Takeda offers stimulating careers, encourages innovation, and strives for excellence in everything we do. We foster an inclusive, collaborative workplace, in which our teams are united by an unwavering commitment to deliver Better Health and a Brighter Future to people around the world.
#GMSGQ
#ZR1
#LA-MA1
**Takeda Compensation and Benefits Summary**
We understand compensation is an important factor as you consider the next step in your career. We are committed to equitable pay for all employees, and we strive to be more transparent with our pay practices.
**For Location:**
USA - GA - Social Circle - Hwy 278
**U.S. Base Salary Range:**
$70,000.00 - $110,000.00
The estimated salary range reflects an anticipated range for this position. The actual base salary offered may depend on a variety of factors, including the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job. The actual base salary offered will be in accordance with state or local minimum wage requirements for the job location.
U.S. based employees may be eligible for short-term and/ or long-term incentives. U.S. based employees may be eligible to participate in medical, dental, vision insurance, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, a tuition reimbursement program, paid volunteer time off, company holidays, and well-being benefits, among others. U.S. based employees are also eligible to receive, per calendar year, up to 80 hours of sick time, and new hires are eligible to accrue up to 120 hours of paid vacation.
**EEO Statement**
_Takeda is proud in its commitment to creating a diverse workforce and providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, parental status, national origin, age, disability, citizenship status, genetic information or characteristics, marital status, status as a Vietnam era veteran, special disabled veteran, or other protected veteran in accordance with applicable federal, state and local laws, and any other characteristic protected by law._
**Locations**
USA - GA - Social Circle - Hwy 278
**Worker Type**
Employee
**Worker Sub-Type**
Regular
**Time Type**
Full time
**Job Exempt**
Yes
IT Operations Infrastructure & ERP Support Analyst
Posted 9 days ago
Job Viewed
Job Description
Our people are the heart of our business. As the world's largest provider of thermal processing services, Bodycote employs thousands of highly skilled staff around the globe, including some of the best engineers, scientists, and technicians in the industry. Come join our team!
Due to the nature of our business and a heavy industrial market, Bodycote deems this position to be safety-sensitive.
Position Summary: Based in Dallas, Texas, the IT Operations Infrastructure & ERP Support Analyst will manage the IT infrastructure on a day-to-day basis and take responsibility for resolving incidents and requests in line with our defined processes and to agreed service levels, under the direction of the IT Technical Manager.
Essential Job Functions (Duties and Responsibilities): The primary duties consist of, but are not limited to, the following:
- This position must satisfy ITAR compliance requirements, therefore, candidates must be U.S. Citizens or Permanent Resident cardholders.
- Responsible for maintaining the Data Centre infrastructure, hosting legacy ERP systems and the applications associated with that system, including daily checks and resolution of any identified events and incidents.
- Responsibility for resolving incidents & requests in line with the defined ITIL-based processes and to agreed Business service levels.
- Day-to-day management of the Bodycote infrastructure covering technologies around AD, Group Policy, Servers/OS & Storage, Backup, Email, WAN/LAN, Security, Internet, Remote Access, and Thin Client. To include monitoring, auditing, checking availability & capacity, patching, and applying changes in line with the agreed change management process.
- Collaborating globally with Bodycote IT resources, supporting over 3400 IT users in over 165 locations speaking English, French, German, Italian, Polish, Czech, Swedish, Finnish, Dutch, Danish, Portuguese, Turkish, and Chinese.
- Involvement in new and ongoing BAU IT projects to upgrade and improve the Bodycote infrastructure.
- May have access to compensation information of other employees or applicants in this role, and as such, cannot disclose the pay of other employees or applicants to other individuals.
- May have access to proprietary and third-party information necessary to the business, and as such will perform duties in an ethical and professional manner.
Essential Skills
- Minimum of 5 years of experience supporting a complex Windows-based environment.
- Strong technical background covering Active Directory, Exchange 2016, Exchange Online, Office 365, Azure Services, Remote Desktop, and Terminal Services.
- Microsoft, VMware, or Cisco professional certifications.
- Windows Server 2003 through 2022.
- SQL Server - legacy through to current versions.
- Understanding of networking fundamentals (LAN, WAN, and Switches).
- Backup technologies include cloud-hosted services and on-premises appliances.
- Experience working with Cloud-hosted IT Services.
- Antivirus technologies.
- Working knowledge of the ITIL framework.
- ITIL Certified to Foundation Level.
- Dell VxRail, Nutanix, Rubrik.
- Able to speak any language other than English used in other Bodycote locations.
- A high-energy professional capable of making a difference within Group IT and able to work towards a common vision or goal.
- Good written and verbal communication skills.
- Excellent active listening and analytical skills.
- Must have a flexible approach and excellent interpersonal skills - the ability to work as and motivate a team is essential.
- Ability to work well and continue to deliver results under pressure.
- Self-motivated with the ability to work without direct management control.
- Must be able to deal with customers/suppliers/peers at all levels in a professional manner.
- Must be able to work in a sitting position for extended periods of time (at desk, while driving, and/or on airplane travel) in an office/industrial environment.
- Manual dexterity to perform data entry functions.
- Ability to bend, pull, stoop, and reach to perform functions.
- Ability to lift 25 lbs.
- May be exposed to heat, fumes, noise, and humidity, etc.
- Must have the cognitive and mental capacity to perform essential job functions.
- Must be able to communicate effectively orally and in writing.
- Visual acuity to read documents, computer screens, files, etc.
- Ability to hear in person and via phone.
The statements herein are intended to describe the general nature and levels of the work performed by employees, but are not a complete list of responsibilities, duties, and skills required of personnel so classified. Furthermore, the job description does not constitute a written or implied contract for employment. Bodycote reserves the right to revise or change job duties and responsibilities as the need arises.
Bodycote is an Equal Opportunity Employer and does not discriminate against current and prospective employees based on race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age for individuals over forty years of age, military and veteran status, sexual orientation, or any other basis protected by applicable federal, state and local laws.
ERP Analyst, Workday Support
Posted 23 days ago
Job Viewed
Job Description
St. Luke's is proud of the skills, experience and compassion of its employees. The employees of St. Luke's are our most valuable asset! Individually and together, our employees are dedicated to satisfying the mission of our organization which is an unwavering commitment to excellence as we care for the sick and injured; educate physicians, nurses and other health care providers; and improve access to care in the communities we serve, regardless of a patient's ability to pay for health care.
The ERP Analyst, Workday Support is responsible for enhancing, supporting and maintaining ERP related application(s), primarily Workday, within the St. Lukes Health System with an emphasis on financial and supply chain. Serves as the technical point of contact ensuring data integrity, system security and maintenance, system modifications, testing, report writing, document maintenance, system audits and recommendations for process changes.
JOB DUTIES AND RESPONSIBILITIES:
-
Provide ongoing maintenance, support and development of Workday and implement new features and Workflows
-
Troubleshoot, research, and solve technically challenging problems involving integrated systems with Workday
-
Test and verify Workday software releases, upgrades and any changes prior to the promotion of code to the production environment
-
Generate and update appropriate documentation as per policy and procedure. Including requirements, specifications, change control, end user documentation
-
Provide education and training for application end user community – keeping them informed of new Workday features/functionality, changes/revisions that impact the operation
-
Ability to configure, test and troubleshoot Workday Configurations to support required Business workflows
-
Document, create, modify and test Workday operational and management reports as required by operations, management and regulatory agencies
-
Document, create, modify and test Workday operational and management dashboards as required by operations and management
-
Document, create, modify and test integrations with Workday, including but not limited to EIB, API
-
Maintain current knowledge of technology by attending appropriate continuing education training/seminars and reading related periodicals
PHYSICAL AND SENSORY REQUIREMENTS:
Sitting for up to 7 hours per day, 4 hours at a time; standing for up to 7 hours per day, 4 hours at a time; walking for up to 2 hours a day, 1 hour at a time. Requires crouching, kneeling, and lifting of objects weighing up to 60 pounds, pushing objects weighing up to 80 pounds. Requires hand and finger dexterity to perform repairs of small equipment and to use computer equipment. Seeing as it relates to general, near, color, and peripheral vision. Hearing as it relates to normal and telephone conversations.
EDUCATION:
Bachelor's degree in computer science is preferred. Information Systems, Business Administration, or Healthcare Administration or equivalent work experience is required.
TRAINING AND EXPERIENCE:
1 – 2 years of general computer experience is required. 1 - 2 years of Workday support is preferred. Workday Certifications a plus. Must demonstrate a high level of interpersonal skills to handle sensitive, confidential situations and an ability to interact with individuals at all levels of the organization. Workday, UKG Dimensions, MS Visio, MS Project, MS SQL, reporting tools experience is preferred. MS Office is required.
Please complete your application using your full legal name and current home address. Be sure to include employment history for the past seven (7) years, including your present employer. Additionally, you are encouraged to upload a current resume, including all work history, education, and/or certifications and licenses, if applicable. It is highly recommended that you create a profile at the conclusion of submitting your first application. Thank you for your interest in St. Luke's!
St. Luke's University Health Network is an Equal Opportunity Employer. (
Manager, IT ERP Support HCM
Posted 4 days ago
Job Viewed
Job Description
Broward Health Corporate Spectrum
Shift: Shift 1
FTE: 1.000
Summary:
Oversees the functionality, ongoing maintenance, and continuous support of Broward Health's Enterprise Resource Planning (ERP) system and other HCM downstream systems to ensure optimal execution of business operational processes and addressing user issues.
Education:
Essential:
* Bachelor
Experience:
Essential:
* Five Years
Credentials:
Visit us online at or contact Talent Acquisition
*Bonus Exclusions may apply in accordance with policy HR-004-026
Broward Health is proud to be an equal opportunity employer. Broward Health prohibits any policy or procedure which results in discrimination on the basis of race, color, national origin, gender, gender identity or gender expression, pregnancy, sexual orientation, religion, age, disability, military status, genetic information or any other characteristic protected under applicable federal or state law.
At Broward Health, the dedication and contributions of veterans are valued. Supporting the military community and giving back to those who served is a priority. Broward Health is proud to offer veteran's preference in the hiring process to eligible veterans and other individuals as defined by applicable law.
ERP Support Specialist (Information Technology, Not Remote)
Posted 4 days ago
Job Viewed
Job Description
United Performance Metals (UPM) is looking for its next team member dedicated to continuous improvement. Supported by O'Neal Industries with 100 years of expertise, this opening will provide you the opportunity to learn what it takes to distribute specialty metals across the globe. Through advanced technology and global reach, our company prides itself on delivering excellence and growing opportunities for our Associates.
SUMMARY
The Applications Specialist provides support for UPM end users on the ERP system and other business applications. Acting as a technology leader and advisor for multiple departments across the company, they will be in constant communication with other UPM team members, within and outside of the IT department, to drive efficiency of current processes as well as using application tools to help develop new processes. Exposure to all levels of UPM procedure, from detailed order entry to widescale strategic initiatives, is expected. With opportunities to take part in major business improvement initiatives, this role positions an individual for growth of their knowledge in both business and IT processes.
ESSENTIAL DUTIES AND RESPONSIBILITIES
+ Consult with IT Manager, Team Leader, Systems Analysts, and end users to gather information about program functions, features, data input/output requirements, internal/external checks and controls, hardware and operating system environment, and interfaces with other systems to create solutions that address business requirements.
+ Assist in testing ERP's and Microsoft Power BI reporting.
+ Effectively communicate new tools/concepts to end users.
+ Aid in creating documentation of ERP processes.
+ Provide timely and professional technical support and assistance to end users across locations and departments.
+ Support improvement initiatives involving business applications.
+ Meet with management on the specifics of projects, new technologies, and project deadlines.
+ Ability to multitask and effectively evaluate urgency level of requirements.
Benefits Provided
· Quarterly Bonus Opportunity
· Flexible Work Schedule
· Tuition Reimbursement
· 401 (k) Matching
Experience Required
· 2-5 years of experience of relevant experience/training. Bachelors Degree in Information Systems or related IT area.
· Expert in utilizing and interpreting analytical software.
· Familiar with SQL, Tableau, Power BI, etc.
· Willingness to participate in training and certification in other areas.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights ( notice from the Department of Labor.
ERP Field Support Specialist
Posted 14 days ago
Job Viewed
Job Description
Benefits:
401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off
Training & development
Vision insurance
Wellness resources
Role Description
This is a full-time, remote role located near one of our operating areas for an IT Field Service Support Specialist. The IT Field Service Support Specialist will be responsible for working in FIELDBOSS to manage network administration tasks, troubleshoot technical issues, ensure network security, and provide exceptional service. Day-to-day tasks include diagnosing and resolving hardware and software issues, maintaining IT infrastructure, and supporting the technical needs of the organization.
This position will travel 50-80% of the time. Direct hire, full benefits offered! Not a Help Desk position, hands-on, out in the field business partner - Knowledge of FIELDBOSS or Dynamics 365 Business Central application and/or experience with Dynamics GP.
Key Responsibilities:
Troubleshooting and Repair:
Diagnosing and resolving technical issues with software applications and hardware.
Installation and Configuration:
Installing, configuring, and maintaining software applications and related hardware.
Internal Customer Support:
Providing technical support to customers, answering questions, and offering guidance on application usage.
Documentation and Training:
Creating and maintaining documentation and providing training on application usage.
Preventive Maintenance:
Implementing and managing preventative maintenance procedures for applications and hardware.
Communication:
Communicating with internal teams and vendors regarding technical issues and solutions.
Testing and Quality Assurance:
Test new software releases and ensure the quality and reliability of applications.
Qualifications
Strong understanding of software applications, hardware, and related technologies.
Knowledge of FIELDBOSS or Dynamics 365 Business Central application and/or experience with Dynamics GP.
Ability to communicate effectively with customers, build relationships, and provide excellent support.
Ability to diagnose and resolve technical issues efficiently and effectively.
Ability to communicate technical information clearly and concisely.
Willingness to travel as needed.
Willingness to work after business hours when required
Ability to adapt to different environments and technical setups.
Ability to work independently and as part of a team
Relevant certifications (e.g., CompTIA Network+, CompTIA Security+) are a plus
Bachelor's degree in Information Technology, Computer Science, or related field
ERP Field Support Specialist
Posted 16 days ago
Job Viewed
Job Description
Benefits:
401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off
Training & development
Vision insurance
Wellness resources
Role Description
This is a full-time, remote role located near one of our operating areas for an IT Field Service Support Specialist. The IT Field Service Support Specialist will be responsible for working in FIELDBOSS to manage network administration tasks, troubleshoot technical issues, ensure network security, and provide exceptional service. Day-to-day tasks include diagnosing and resolving hardware and software issues, maintaining IT infrastructure, and supporting the technical needs of the organization.
This position will travel 50-80% of the time. Direct hire, full benefits offered! Not a Help Desk position, hands-on, out in the field business partner - Knowledge of FIELDBOSS or Dynamics 365 Business Central application and/or experience with Dynamics GP.
Key Responsibilities:
Troubleshooting and Repair:
Diagnosing and resolving technical issues with software applications and hardware.
Installation and Configuration:
Installing, configuring, and maintaining software applications and related hardware.
Internal Customer Support:
Providing technical support to customers, answering questions, and offering guidance on application usage.
Documentation and Training:
Creating and maintaining documentation and providing training on application usage.
Preventive Maintenance:
Implementing and managing preventative maintenance procedures for applications and hardware.
Communication:
Communicating with internal teams and vendors regarding technical issues and solutions.
Testing and Quality Assurance:
Test new software releases and ensure the quality and reliability of applications.
Qualifications
Strong understanding of software applications, hardware, and related technologies.
Knowledge of FIELDBOSS or Dynamics 365 Business Central application and/or experience with Dynamics GP.
Ability to communicate effectively with customers, build relationships, and provide excellent support.
Ability to diagnose and resolve technical issues efficiently and effectively.
Ability to communicate technical information clearly and concisely.
Willingness to travel as needed.
Willingness to work after business hours when required
Ability to adapt to different environments and technical setups.
Ability to work independently and as part of a team
Relevant certifications (e.g., CompTIA Network+, CompTIA Security+) are a plus
Bachelor's degree in Information Technology, Computer Science, or related field
Be The First To Know
About the latest Erp support Jobs in United States !
ERP Field Support Specialist
Posted 16 days ago
Job Viewed
Job Description
Benefits:
401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off
Training & development
Vision insurance
Wellness resources
Role Description
This is a full-time, remote role located near one of our operating areas for an IT Field Service Support Specialist. The IT Field Service Support Specialist will be responsible for working in FIELDBOSS to manage network administration tasks, troubleshoot technical issues, ensure network security, and provide exceptional service. Day-to-day tasks include diagnosing and resolving hardware and software issues, maintaining IT infrastructure, and supporting the technical needs of the organization.
This position will travel 50-80% of the time. Direct hire, full benefits offered! Not a Help Desk position, hands-on, out in the field business partner - Knowledge of FIELDBOSS or Dynamics 365 Business Central application and/or experience with Dynamics GP.
Key Responsibilities:
Troubleshooting and Repair:
Diagnosing and resolving technical issues with software applications and hardware.
Installation and Configuration:
Installing, configuring, and maintaining software applications and related hardware.
Internal Customer Support:
Providing technical support to customers, answering questions, and offering guidance on application usage.
Documentation and Training:
Creating and maintaining documentation and providing training on application usage.
Preventive Maintenance:
Implementing and managing preventative maintenance procedures for applications and hardware.
Communication:
Communicating with internal teams and vendors regarding technical issues and solutions.
Testing and Quality Assurance:
Test new software releases and ensure the quality and reliability of applications.
Qualifications
Strong understanding of software applications, hardware, and related technologies.
Knowledge of FIELDBOSS or Dynamics 365 Business Central application and/or experience with Dynamics GP.
Ability to communicate effectively with customers, build relationships, and provide excellent support.
Ability to diagnose and resolve technical issues efficiently and effectively.
Ability to communicate technical information clearly and concisely.
Willingness to travel as needed.
Willingness to work after business hours when required
Ability to adapt to different environments and technical setups.
Ability to work independently and as part of a team
Relevant certifications (e.g., CompTIA Network+, CompTIA Security+) are a plus
Bachelor's degree in Information Technology, Computer Science, or related field
Spec Technical Support ERP
Posted 24 days ago
Job Viewed
Job Description
Please Note:
This position is fully remote with occasional in office days at the Northbrook, IL Medline office location.
Schedule:
Wednesday - Saturday 9:30am - 8:30pm CT
Summary
Medline is seeking a proactive and analytical professional to support and optimize logistics system operations. The ideal candidate will possess strong problem-solving skills, a keen eye for process improvement, and hands-on experience with logistics or warehouse management systems.
Job Description
Major Responsibilities
- Act as a resource for escalated technical issues, applying strong troubleshooting and decision-making skills.
- Provide high-quality customer support to internal users, ensuring prompt resolution of incidents and requests.
- Investigate and resolve application issues; develop and document technical solutions and workarounds.
- Monitor ticket queues and system alerts; document issues and take timely action as needed.
- Escalate unresolved issues appropriately and ensure thorough follow-up.
- Support user account management for logistics systems, including creation, updates, and deactivation.
- Participate in bridge calls for high-impact incidents; assist with diagnosis and share relevant updates with stakeholders.
- Collaborate with cross-functional teams to support incident resolution, root-cause analysis, and process improvements.
- Provide feedback from ticket resolutions to improve knowledgebase articles and SOP documentation.
- Create and maintain workaround procedures when standard processes fail, minimizing operational disruption.
- Assist build teams by relaying support insights and contributing to requirement discussions when applicable.
- Support project tasks and continuous improvement initiatives as assigned.
- Develop working knowledge of logistics systems and processes to enhance troubleshooting capabilities.
- Document recurring issues and contribute to sustainable, long-term solutions.
- Ensure SLA adherence by resolving issues efficiently and maintaining clear communication with stakeholders.
- Perform other duties as assigned in support of team and business goals.
Education
- Bachelor's degree in Information Technology, Computer Science or equivalent work experience.
- 3-5 years in logistics systems or IT support, with strong familiarity with application and infrastructure troubleshooting.
- Experience supporting logistics or warehouse management systems.
- Proficiency in Microsoft Office Suite (Word, PowerPoint, Excel).
- Experience using ticketing systems for issue tracking and resolution.
- Working knowledge of SQL.
- Experience with SAP or other ERP platforms.
- Familiarity with documentation and project tracking tools (e.g., JIRA, Ivanti ITSM).
- Experience working with Unix-based systems.
- Strong verbal and written communication skills.
- Ability to work independently with minimal supervision.
- Capable of handling pressure and prioritizing tasks in fast-paced environments.
- Demonstrated creativity and flexibility in solving complex problems.
- Ability to interpret data via spreadsheets and bar graphs.
Medline Industries, LP, and its subsidiaries, offer a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.
The anticipated salary range for this position:
$73,840.00 - $107,120.00 Annual
The actual salary will vary based on applicant's location, education, experience, skills, and abilities. This role is bonus and/or incentive eligible. Medline will not pay less than the applicable minimum wage or salary threshold.
Our benefit package includes health insurance, life and disability, 401(k) contributions, paid time off, etc., for employees working 30 or more hours per week on average. For a more comprehensive list of our benefits please click here. For roles where employees work less than 30 hours per week, benefits include 401(k) contributions as well as access to the Employee Assistance Program, Employee Resource Groups and the Employee Service Corp.
We're dedicated to creating a Medline where everyone feels they belong and can grow their career. We strive to do this by seeking diversity in all forms, acting inclusively, and ensuring that people have tools and resources to perform at their best. Explore our Belonging page here.
Medline Industries, LP is an equal opportunity employer. Medline evaluates qualified individuals without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, age, disability, neurodivergence, protected veteran status, marital or family status, caregiver responsibilities, genetic information, or any other characteristic protected by applicable federal, state, or local laws.
ERP Application Support Specialist I
Posted 19 days ago
Job Viewed
Job Description
POSITION SUMMARY:
The ERP Application Support Specialist I is a key member of the team and responsible for supporting technology to improve business performance and sustainability. Performs analysis, problem resolution, and application support, for the district's ERP system. Participates in the assessment of software application issues, the research and development of technical solutions, testing, upgrades, and operational maintenance; as well as other tasks required in support of overall system performance. This position reports to the Director of Enterprise Information Systems.
KEY RESPONSIBILITIES:
Provides tier one support for ERP application-related incidents, escalates requests and problems to tier two support in a timely and efficient manner. Tracks issues and provides timely communication to users on the status of their service requests and incidents. Monitors appropriate application maintenance in the production and live ERP environments. Routinely audits security in all ERP environments to ensure all users are appropriately provisioned for their role and function.
Liaises with Human Resources, Business Services, and technical staff to ensure application-related incidents and problems are resolved in a timely and professional manner.
Assists with ERP application proof-of-concept testing, validation, and verification of the system in support of the implementation of new application releases/upgrades.
Provides insight from an end user perspective, to assist with the design, and creation of course curriculum and support resources. (i.e., user manuals, quick reference guides and training videos).
All other duties, as assigned and required, in order to perform the above services.
KEY JOB REQUIREMENTS:
High School diploma or GED required. Associate's degree in Computer Science or a related field preferred.
Minimum of two (2) years of information systems experience in a client facing role providing support on web-based or enterprise software required.
Knowledge of Finance, Human Resources, and Payroll processes preferred.
Proposes solutions and makes recommendations to improve business processes and increase operational efficiency for mission critical enterprise systems.
Must be able to apply strong analytical skills and ability to collate and interpret data from various sources to make decisions. Proven ability to quickly identify problems, form solutions, and execute step-by-step troubleshooting procedures.
Requires regular, frequent contact and the ability to liaise with various internal functional departments and areas (i.e.
HR, Payroll, Finance, IT, Schools). Excellent interpersonal skills are required for working with inter-organizational teams.
Requires regular, frequent contact with external personnel (i.e., vendors, consultants, and/or contractors) of influence. Excellent interpersonal skills are required.
Excellent interpersonal and networking skills are required for interacting and working with various levels of individuals.
Applies, recommends and implements technology to improve the effectiveness of school operations.
Responsible for the welfare of others: constantly (daily)
Normal office setting.
May require travel to conferences, workshops, and meetings.
Light duty - On most occasions sitting at a desk or table; intermittently sitting, standing, or stooping; frequent walking. Light lifting or carrying; twenty (20) lbs. or less.
NOTE: This is a grade 25, 225-day position that pays for experience up to a step 4.