5,047 Event Technology jobs in the United States

Pinnacle Live is a premium, in-house AV partner. We elevate live event expectations for people and venues who demand better. With an expert balance of big-picture problem-solving and boots-on-the-ground execution, we deliver bespoke AV solutions for in-person, virtual, and hybrid meetings and live events. The most impressive, impactful meeting and events all have the same common denominator: dedicated, determined people, working behind-the-scenes to make it happen. We're looking for those people. Pinnacle Live is a Collaborative Crusader. We empower you to tackle tough challenges in order to deliver unforgettable hospitality and live event experiences.

The Venue Director I is responsible for successfully managing their assigned venue. They will be responsible for maintaining profitability and achieving sales and operations goals while providing best-in-class customer service to all stakeholders, including hotel partners, clients, and team members. The Venue Director I will create a culture of achievement, support diversity, pursue continuous improvement, and demonstrate an unwavering commitment to cultivating and growing the venue relationship. Business hours will vary. Extended business hours on weekends and minimal travel required. This means having extensive knowledge while understanding and striving to meet the strategic goals, mission, values, and beliefs.

Essential Functions:

Provide leadership in executing all phases of events while maintaining the highest commitment to best-in-class customer service to internal and external stakeholders.

Ensure efficient floor operations, such as the timely and accurate set and strike of equipment and other essential floor activities.

Review P&L to ensure profitability; manage expenses by effectively utilizing available resources; and implement cost control measures where necessary.

Maintain inventory integrity, ensuring quality, functionality, organization, and availability.

Attend hotel meetings as necessary.

Maintain a working knowledge of industry trends, tools, and innovations.

Develop and maintain strong relationships with venue partners.

Represent Pinnacle Live as a valued partner at hotel meetings and customer site visits.

Ensure timely payment of all payables.

Ensure timely processing of billing and invoices; enforces compliance with all financial management SOP's.

Utilize Sales Process to maximize revenue and improve capture rate during all phases of the sales cycle.

Train, manage and develop team in accordance with company SOPs facilitating elevated customer service standards, employee growth, and a culture of achievement.

Effectively utilizes applicable company computer systems and continually works toward updating and improving systems and technical skills needed to run them.

Provide technical support for events as necessary.

Delegate tasks effectively as required.

Comply with all safety protocols and standard operating procedures.

Other duties as assigned.

Education & Experience:

• High School Graduate or equivalent
• Three (3) years of management-level experience in the audio-visual and/or hospitality industry preferred
• Demonstrated experience aligning team members behind common goals
• Excellent communication skills with the ability to foster long-term relationships (with internal teams and external partners)

Required Skills & Knowledge:

• Strong technical aptitude
• Good working knowledge of computer hardware and software
• Planning ability; able to plan and prioritize
• Strong interpersonal skills
• Excellent verbal and written communication skills.
• Excellent organizational skills and attention to detail.
• Strong team player orientation
• Professional appearance

Benefits:

• Performance based incentive plans on top of base salary
• Generous time off with PTO, holidays and sick/personal days
• 401k with a contribution match
• Insurances; health, vision, dental and more

Reasonable accommodations may enable individuals with disabilities to perform essential functions.

Pinnacle Live is an E-verify and Equal Employment Opportunity Employer

Pinnacle Live is committed to welcoming, valuing, and supporting every person and their unique contributions. We are actively working to foster an environment where diversity, equity, inclusion, belonging, and mutual respect thrive. We recognize that diversity is intersectional, and that actively valuing diversity demands that we continually strive to establish a welcoming atmosphere for all.

Pinnacle Live welcomes, openly acknowledges, empowers, and celebrates the diversity of all our team members, clients, and partners, and affirms the identities and experiences of all our members. We strive to create an environment where we actively embrace all forms of diversity.

• Provide leadership in executing all phases of events while maintaining the highest commitment to best-in-class customer service to internal and external stakeholders.
• Ensure efficient floor operations, such as the timely and accurate set and strike of equipment and other essential floor activities.
• Review P&L to ensure profitability; manage expenses by effectively utilizing available resources; and Implement cost control measures where necessary.
• Maintain inventory integrity, ensuring quality, functionality, organization, and availability
• Attend hotel meetings as necessary
• Maintain a working knowledge of industry trends, tools, and innovations
• Develop and maintain strong relationships with venue partners
• Represent Pinnacle Live as a valued partner at hotel meetings and customer site visits
• Ensure timely payment of all payables
• Ensure timely processing of billing and invoices; enforces compliance with all financial management SOP's.
• Utilize Sales Process to maximize revenue and improve capture rate during all phases of the sales cycle.
• Ensure timely payment of all payables and completion of all reporting
• Effectively utilizes the Company's sales cycle to maximize revenue and improve capture rate
• Train, manage and develop team in accordance with company SOPs facilitating elevated customer service standards, employee growth, and a culture of achievement.
• Effectively utilizes applicable company computer systems and continually works toward updating and Improving systems and technical skills needed to run them.
• Provide technical support for events as necessary
• Delegate tasks effectively as required
• Comply with all safety protocols and standard operating procedures
• Other duties as assigned.

• High School Graduate or equivalent
• Three (3) years of management-level experience in the audio-visual and/or hospitality industry preferred
• Demonstrated experience aligning team members behind common goals
• Excellent communication skills with the ability to foster long-term relationships (with internal teams and external partners)

• Strong technical aptitude
• Good working knowledge of computer hardware and software
• Planning ability; able to plan and prioritize
• Strong interpersonal skills
• Excellent verbal and written communication skills.
• Excellent organizational skills and attention to detail.
• Strong team player orientation
• Professional appearance

• Performance based incentive plans on top of base salary
• Generous time off with PTO, holidays and sick/personal days
• 401k with a contribution match
• Insurances; health, vision, dental and more

Description Venue Director II Company Overview Pinnacle Live is a premium, in-house AV partner. We elevate live event expectations for people and venues who demand better. With an expert balance of big-picture problem-solving and boots-on-the-ground execution, we deliver bespoke AV solutions for in-person, virtual, and hybrid meetings and live events. The most impressive, impactful meeting and events all have the same common denominator: dedicated, determined people working behind-the-scenes to make it happen. We're looking for those people. Pinnacle Live is a Collaborative Crusader. We empower you to tackle tough challenges to deliver unforgettable hospitality and live event experiences. Job Summary : The Venue Director I I is responsible for successfully managing their assigned venue. They will be r esponsible for maintaining profitability and achieving sales and operations goals while providing best-in-class customer service to all stakeholders , including hotel partners, clients, and team members. In addition, the Venue Director II will create a culture of achievement, support diversity, pursue continuous improvement , and demonstrate an unwavering commitment to cultivating and growing the venue relationship. Essential Functions: Provide leadership in executing all phases of events while maintaining the highest commitment to best-in-class customer service to internal and external stakeholders. Lead Operations team to ensure efficient floor operations, such as the timely and accurate set and strike of equipment and other essential floor activities. Responsibilities will include hiring, interviewing, and training team members, planning and assigning, coaching, mentoring, directing work, appraising performance and rewarding, and disciplining team members. Addressing complaints and resolving problems Review P&L to ensure profitability; manage expenses by utilizing available resources and implement cost control measures where necessary. Maintain inventory integrity, ensuring quality, functionality, organization, security, and availability Maintain a working knowledge of industry trends, tools, and innovations Develop and maintain strong relationships with venue partners Represent Pinnacle Live as a valued partner at hotel meetings and customer site visits Ensure timely payment of all payables Ensure timely processing of billing and invoices; enforces compliance with all financial management SOP's. Ensure timely payment of all payables and completion of all reporting Provides Sales Manager with the necessary tools and support to maximize revenue and improve capture rate during all phases of the sales cycle. Train, manage and develop team in accordance with company SOPs facilitating elevated customerservice standards, employee growth, and a culture of achievement. Effectively utilizes applicable company computer systems and continually works toward updating and improving systems and technical skills. Provide technical support for events as necessary Delegate tasks effectively as required Comply with all safety protocols and standard operating procedures Other duties as assigned. Education & Experience: High School Graduate or equivalent Five ( 5 ) years of management-level experience in the audio-visual and/or hospitality industry preferred Demonstrated experience aligning team members behind common goals Excellent communication skills with the ability to foster long-term relationships (with internal teams and external partners) Required Skills & Knowledge: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed herein are representative of the knowledge, skill, and/or ability required. Strong technical aptitude Good working knowledge of computer hardware and software Planning ability; able to plan and prioritize Strong interpersonal skills Excellent verbal and written communication skills. Excellent organizational skills and attention to detail. Strong team player orientation Professional appearance Reasonable accommodations may enable individuals with disabilities to perform essential functions. Benefits: Performance based incentive plans on top of base salary Generous time off with PTO, holidays and sick/personal days 401k with a contribution match Insurances; health, vision, dental and more Pinnacle Live is anE-verifyand Equal Employment Opportunity Employer Pinnacle Live is committed to welcoming, valuing, and supporting every person and their unique contributions. We are actively working to foster an environment where diversity, equity, inclusion,belonging, and mutual respect thrive. We recognize that diversity is intersectional, and that actively valuing diversity demands that we continually strive to establish a welcoming atmosphere for all. Pinnacle Live welcomes, openly acknowledges, empowers, and celebrates the diversity of all our team members, clients, and partners, and affirms the identities and experiences of all our members. We strive to create an environment where we actively embrace all forms of diversity. #J-18808-Ljbffr

We tell stories that connect people to the world's top brands.

FIRST brings together brands and people through creative, connected events and experiences.

Whether as your full service agency partner or through embedding specialist talent into your teams, we use insight, intelligence and innovation to shape the ideas that will inspire action, and help you achieve your experiential marketing goals.

Global Reach

• New York
• Los Angeles
• London
• Dublin
• Singapore

273 Expert employees

5 Cities

3 Countries

1 Continents

The experience starts now

At BI WORLDWIDE, we are committed to creating belongingness, where D&I is a priority. We invite you to join us as we continue to expand our culture of inclusivity, collaboration, and authenticity together.

We work a hybrid model (3 days in the office and 2 days work from home); this position is located in our Minneapolis Metro headquarters.

The Event Technology Manager will be responsible for the proprietary software applications utilized by the Event Solutions Group; Experiences Marketplace, On The Fly, Travel Costing/Accounting/Scheduling/Reports, Event Management System, and Skylog. They will work closely with internal teams and developers to define and deliver application enhancements as well as provide ongoing support to the internal teams that provide customer support for those applications. To be successful in this role they will have a strong development background with experience working in and leading all stages of the development process as well as having outstanding communication skills. They will be working directly with multiple teams to gather and define project requirements, including assessment of data, troubleshooting issues, and enhancing reports as needed. A "Jack of all trades" type personality will be beneficial.

Key Responsibilities:

• Application Management: Oversee the daily operation and performance of business applications. Ensure applications are running smoothly and efficiently. Plan and implement upgrades or new installations to keep applications up to date.
• Problem Resolution: Identify and troubleshoot issues with applications; extract and analyze logs from the database to identify and address issues. Work with developers and/or suppliers to resolve technical problems. Implement solutions to prevent future issues.
• User Support: Understand the needs of users as described by respective business units and ensure applications meet these needs. Provide training and support to users as needed. Develop and maintain user instructions and/or documentation.
• Coordination and Collaboration: Coordinate with suppliers, Corporate Technology, or business units for updates and maintenance. Work closely with other departments to understand their application needs. Collaborate with developers to ensure system compatibility and integration.
• Performance Monitoring: Use metrics and analytics to monitor application performance. Identify areas for improvement and implement changes. Ensure applications are secure and data privacy is maintained.
• API Documentation Review: Analyze and interpret supplier technical (API) documentation and updates, assessing their impact on the Marketplace.
• Supplier Evaluation: Assess technical specifications for potential new suppliers to ensure compatibility and performance standards.
• Quality Assurance: Conduct rigorous quality testing of enhancements prior to deployment, ensuring a flawless user experience.

• Technical Expertise: Demonstrated advanced technical knowledge and problem-solving skills.
• Innovative Thinking: Ability to devise creative solutions to complex problems.
• Accountability: Strong sense of responsibility and ownership of tasks.
• Multitasking Proficiency: Exceptional ability to manage multiple tasks and projects simultaneously.
• Self-Motivation: Highly self-driven individual with a strong work ethic and pride in their work.
• Team Collaboration: Proven ability to work effectively within a cross-functional team with varying technical skill sets.

• Product Development Experience: Significant experience in product development and maintenance.
• Project Management Skills: Strong project management capabilities are essential for success in this role.
• Educational Background: An undergraduate degree is preferred, with advanced degrees or certifications being a plus.

• Advises on user experience of all pre-event and onsite registration for both virtual and in-person events
• Implementation and project management of event registration websites, app builds and all technological aspects of our events
• Troubleshoot technical issues
• Manage client evaluation communications such as save-the-dates, invitations, registration, confirmations, etc.
• Database management to ensure consistency of information, accurate data, inputting new data when required and generating lists upon request
• Effectively communicate with internal and external clients via available communication lines; responding to all client queries within the agreed service level agreements
• Work with Event delivery team on overall program logistics, production, and implementation
• Coordination of name badges, tent cards, place cards, departure notices, email confirmations, agenda, signage etc. where appropriate
• Registration desk flow design and set up
• Lead contact for attendee management and technology vendors including pre-event and during execution
• Assist in contacting clients for relevant information pertaining to the event
• Create and distribute post event client surveys
• Coordinate planning and utilization of mobile apps. May assist with build depending on platform.
• List manipulation to provide team members with relevant registration data, year on year statistics, and insight into varied elements and event analytics
• Manage relationships with technology suppliers including the negotiation of contracts
• Review and manage any relevant third-party vendor invoice reconciliation e.g. badging / attendee tracking etc
• Provide the client with cost savings / value adds whenever possible
• Assist with the training of new joiners and mentoring existing team members
• Travel (10-15% annually) for on-site management of events to ensure full success and reconciliation.

• 5-7+ years of experience in Event Technology and Attendee Management including meeting planning and coordination
• Cvent FLEX Experience Required
• Bachelor's Degree preferred
• Proficient programming skills of HTML and CSS is beneficial
• Strong proficiency with registration website platforms such as Cvent, Bizzabo, Certain, Qualtrics or other registration website platforms
• Experience with virtual meeting and event platforms such as Intrado, GlobalMeet / TalkPoint, Zoom, WebEx, SpotMe, Concise Chime or other virtual meeting and event platforms
• Strong proficiency with Microsoft Office - specifically with Excel (i.e. comfortable with VLOOKUP function) and PowerPoint
• Advanced project management skills with the ability to manage multiple projects simultaneously
• Excellent written and oral communication skills at all levels
• Extensive industry knowledge of new suppliers, services, and best practices
• Strong client management skills with the ability to influence and lead by example, fostering a positive environment
• Strong ability to create best practice and take on new initiatives independently
• Client centric, approachable, ability to adjust to client needs and style and deepen relationships in support of their business and programs; adapt to ever changing demands and different client work styles
• Motivated, self-starter, ability to take direction and work independently; ability to think innovatively

• Medical, Dental & Vision which includes the option of a high deductible health plan (HDHP) with a health savings account (HSA)
• 401 (k)
• Five Flexible Spending Accounts Options
• Generous Paid Time Off Allowance
• Employee Assistance Program (EAP)
• Life, Disability & Pet Coverages
• Wellness Stipend
• Mobile Phone Allowance
• Complimentary access to Headspace, Teladoc, Maven, Rocket Lawyer, Mobilo & more
• Aura Identity Theft Protection
• Discretionary Bonus Structure
• Global Opportunities: With a presence in 7 countries worldwide, including headquarters in London, New York, and Singapore, you may have the opportunity to work on exciting projects across different locations.

• Set up and operate Zebra badge printers and related hardware
• Configure local networks for badge printers and iPads for onsite badge printing
• Connect a MCE Router from a venue hard LAN line to the devices
• Troubleshoot technical issues quickly in a live event environment
• Change printer label paper and keep devices online. Rarely fail once connected properly
• Work closely with event managers to ensure smooth operations

• Prior knowledge or experience with badge printing technology (Zebra printers preferred)
• Experience setting up small/local networks for devices or comfortable finding device IP addresses to add to Ipad
• Comfortable using iPads and other event check-in tools
• Strong troubleshooting skills and ability to stay calm under pressure
• Reliable, punctual, and able to work flexible event schedules
• Professional appearance and communication skills

• Training provided on our specific systems and workflows
• Travel to supporting event from Bay Area to Boston
• Opportunities to work exciting events and network with industry professionals