2,291 Experience Center jobs in the United States
Experience Center Manager

Posted 20 days ago
Job Viewed
Job Description
Primary Duties
* Ensures alignment with the Marketing team and guarantees that all established processes for bringing customers to the Experience Center are followed and continuously optimized.
* Fosters a positive work environment based on trust, respect, and collaboration, aligned with company policies.
* Ensures the team has the right skills, encourages their development, promotes flexibility, and provides ongoing support.
* Drives a culture of continuous learning through relevant trainings (e.g., SK Performance Packaging, Insight Training, BET).
* Builds a customer-centric culture focused on delivering outstanding experiences.
* Leads the team in developing innovative, insight-driven design solutions that set new industry standards.
* Actively promotes SW tools like PackExpert, Innobook, and Paper to Box at every customer touchpoint.
* Ensures contingency plans are in place for all top customer projects.
* Facilitates effective, professional communication across internal teams and external stakeholders.
* Defines KPIs for the Design & Technical team, monitors progress, and provides monthly updates to management.
* Supports sales teams with design solutions for both existing and prospective customers.
* Coordinates all team activities and resources to meet customer deadlines efficiently.
* Streamlines workflows between the Design and Technical teams to improve productivity and service quality.
* Ensures design-related standards, policies, and procedures are up to date and consistently applied.
* Regularly reviews and enhances functional processes to ensure alignment with business needs.
* Identifies and resolves issues impacting service, efficiency, or team performance.
* Actively supports commercial efforts by preparing samples and materials for customer engagements.
Job Qualifications
* Written and verbal communication skills English required
* Bachelor's degree (design, technical, business, engineering)
* 5+ years' experience in design and or technical
* Excellent interpersonal & communication skills (verbal and written), dealing with individuals at all levels; comfortable to represent the company in the best possible light
* High energy, with the ability to work in fast-paced environment
* Proven leadership skills and ability to motivate & develop both senior and junior level staff
* Proficient in Microsoft Office (advanced excel), and design programs
* Self-motivated and committed individual, strong work ethic
* Excellent analytical skills, methodical approach and commercial acumen
* Ability to work with various departments (sales, operations, finance) to resolve challenges
* Capable of building strong relationships internally and externally (e.g. key customers etc.)
* Able to drive team to continuously improve processes and foster good working relationships
* Capable of stepping back and let the direct reports handle day to day issues with their teams
* Ability to effectively engage internal and external Customers during the lifecycle of a product/project
* Ability to work against strict deadlines and deliver on time
* Capable of prioritizing various tasks among team
* Provide sound information to Regional Sales Manager, Sales Manager and General Manager, supporting them in their decision making process
Display well developed organizational skills, demonstrate initiative & judgment and a proven record of service excellence
Smurfit Westrock (NYSE:SW) is a global leader in sustainable paper and packaging solutions. We are materials scientists, packaging designers, mechanical engineers and manufacturing experts with a shared purpose: Innovate Boldly. Package Sustainably. Guided by our values of integrity, respect, accountability and excellence, we use leading science and technology to move fiber-based packaging forward.
Smurfit Westrock is an Equal Opportunity Employer. We strive to create and maintain a diverse workforce where everyone feels valued, respected, and included. Smurfit Westrock does not discriminate on the basis of race, color, religion, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other basis protected by federal, state or local law.
Customer Experience Center Manager
Posted 27 days ago
Job Viewed
Job Description
At Polestar we don't just drive innovation in our cars – our entire business model is different from our competitors. We’re looking for a creative, innovative, experienced, and hands-on professional to deliver Polestars premium brand experience to our customers across their shopping journey.
Let us describe the challenge we offer
The Customer Experience Manager will lead, manage, and develop the Polestar Customer Experience team to deliver high quality performance and a first class, personal, experience for our current and future customers across the shopping and ownership journey. You will be the ambassador for the Polestar brand, and our vision of a sustainable future. The team includes Customer Experience, 24/7 support, Leads Concierge, Roadside Assistance, Customer Advocacy, and Service Point (parts & service) Support. The ideal candidate will be passionate about what the future of customer experience looks like in a digital and convenience driven world and be willing to think outside of the box to identify and develop improvements to our processes.
What you’ll do
- Manage and oversee a team of customer experience agents who focus on the consumer facing products and services (customer support, roadside assistance, customer advocacy, etc.)
- Support the implementation of new product, services, and processes within Customer Experience to agreed quality and timeframe
- Deliver Customer Experience services within agreed budgets, service levels, KPIs, and business targets, managing all vendors and contract relationships
- Manage the day-to-day scheduling, motivation, briefing, performance management, coaching and development of the Team Leaders to support the achievement of the required Customer Experience objectives to brief, quality, timeframe, and budget
- Ensure white glove levels of service while building and maintaining friendly and professional relationships with customers
- Monitor and maintain a high level of customer satisfaction, based on NPS and CSAT, and conduct root cause analysis with Team Leaders, HQ/Markets, and wider business as required
- Work closely with support functions in HQ/Markets and wider business as required and interface with Senior Management and Stakeholders
- Input and production of required reports for Senior Management and Stakeholders
- Support forecasting and capacity management through forward planning at the team and department level. Encompasses attendance, retention, all Customer Experience channels managed and roster management
- Oversee telephony call, skill routing and case management plans
- Review and interpret management information, performing analysis with a view to predicting and proactively improving Customer Experience productivity and success rating
- Be the customer “advocate” to the North America / HQ digital teams
- Participate in regular, proactive, reviews of operational processes, aimed at developing efficiencies that will support the growth of the business in terms of both revenue and customer service
- Participate and ensure quality calibrations with HQ Quality Manager and Team Leaders are conducted
- Plan and oversee all Customer Experience team training and ongoing development (Induction, Product, Process, Systems, Communication Skills, HR Policy and Job related)
Who you are
- 5+ years of proven management experience
- Previous experience working within a Contact Center or Outsourcing Operation/Service/Sales
- Strong understanding of the needs of a premium customer preferably working for a luxury automotive OEM or other luxury retailer
- Experience leading and motivating teams to reach set goals & KPIs
- You are passionate about the EV industry and clean technology
- Possess a customer centric-minded approach to deliver a white glove experience to customers
- Energetic and have a results orientated/passion to succeed
- Strong interpersonal skills and a proactive approach to problem solving
People at Polestar
We know that a change is needed. We also know that each one of us can help bring about that change. Our commitment to becoming climate-neutral by 2040 is just as important to us as being inclusive, diverse, and innovative. Together, we are creating, collaborating and experimenting to usher in a new era of sustainable mobility.
We are an electric performance brand, determined to improve the society we live in.
Is this you? If you are interested in joining the Polestar family, don't wait with submitting your application. We apply a continuous selection process and the job post will be open until the position is filled.
Are you ready for the journey? Which is electric by the way.
#LI-ES1
Cook - Ford Experience Center
Posted 19 days ago
Job Viewed
Job Description
Do you love to cook? Are you passionate about food? As a Cook on our team, you?ll help bring recipes to life while being able to flex your creativity! Surrounded by fresh ingredients and the best equipment, you?ll be immersed in a world that goes beyond food preparation ? experimenting with different cuisines, flavors, and cooking styles. At Aramark, we care about your health, so we have production guidelines and safety procedures in place to help you do what you love. Get ready to reach new heights, ignite your passion, and pursue what matters by cooking with us!
**Job Responsibilities**
+ Essential functions and responsibilities of the position may vary by Aramark location based on client requirements and business needs.
+ Cooks and prepare a variety of food according to production guidelines and standardized recipes
+ Sets up workstation with all needed ingredients and equipment
+ Prepares ingredients by measuring, weighing, mixing, chopping, trimming, and peeling food items
+ Safely uses a variety of utensils including knives
+ Operates equipment such as ovens, stoves, slicers, mixers, etc.
+ Bakes, roasts, broils, steams, and uses a variety of cooking methods on meat, vegetables, and other foods
+ Arranges, garnishes, and portions food according to established guidelines
+ Properly stores food by adhering to food safety policies and procedures
+ Cleans and sanitizes work areas, equipment, and utensils
+ Maintains excellent customer service and positive demeanor towards guests, customers, clients, co-workers, etc.
+ Adheres to Aramark safety policies and procedures including accurate food safety and sanitation
+ Ensures security of company assets
At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice.
**Qualifications**
+ Experience as a cook or in a related role required
+ Validated knowledge of the basic principles of food preparation, various cooking methods, and food safety regulations such as accurate food handling, sanitation, and storage
+ Must be able to acquire food safety certification
+ Demonstrate basic math and counting skills
+ Demonstrates interpersonal communication skills, both written and verbal
This role may have physical demands including, but not limited to, lifting, bending, pushing, pulling and/or extended walking and standing. This role may also require uniforms and/or usage of Personal Protective Equipment (PPE).
**Education**
**About Aramark**
**Our Mission**
Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.
At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.
**About Aramark**
The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at or connect with us on Facebook , Instagram and Twitter .
Geo Experience Center Program Manager
Posted 7 days ago
Job Viewed
Job Description
At Esri, our GeoXC Program Manager is part of a highly skilled team that helps shape strategies on the effective adoption and use of Esri technology. We invite you to use your coaching and team-building skills as well as your experience with geospatial technology to become an integral part of the team. We are looking for an individual who inspires and motivates others, can diagnose customer needs, enjoys identifying strategies, and discussing the art-of-the-possible. You will work with top companies-across start-ups, our largest global partners, and most strategic customers. You will help customers and partners optimize and expand adoption of Esri technology, identify new areas of growth, and share expertise that helps deliver on their mission.
The Geo Experience Center team is a customer-facing team built to support Esri and help enterprise customers solve their business challenges through innovative location-based solutions. We accelerate our customers' digital transformation by capitalizing on the changing needs of our customers and the new business opportunities of tomorrow. You will work with Esri senior leadership team and be involved in and help lead frequent executive briefings.
Responsibilities
- Empower your team and customers. Engage in discussions between visitors and Esri staff to guide the understanding of the geospatial value-add throughout various industries. Mentor others through active coaching, clear direction, and regular feedback. Cultivate a team to support sales objectives and generate results.
- Build relationships. Collaborate with Global Business Development to diagnose and understand customers' business needs and build briefing strategies and agendas for large, complex organizations. Facilitate content development, demo development, enablement and other cross-cutting collaborative activities with the larger team.
- Understand our customers. Use your cross-industry knowledge and its relevance to the application of GIS (Geographic Information System) to clearly articulate the strength and value of Esri technology. Understand complex customer budgeting and acquisition processes.
- Be an expert. Demonstrate expert knowledge of ArcGIS and its value propositions within several industries. Consistently conduct research and pursue professional development to ensure competitive knowledge.
- Deliver Results. Engage with and guide customers on decisions surrounding Esri technology. Participate in and help lead executive briefings. Work creatively to craft and propose solutions that help customers reach their goals and initiatives. Use your innovative whiteboarding and presentation skills to support visual storytelling.
- 8+ years of enterprise sales and/or relevant consulting or program management experience
- 3+ years of experience mentoring, motivating, and coaching on a team
- Advanced knowledge of various industries and new technology trends, and the ability to translate this into complex solutions for customers
- Deep understanding of GIS and Esri technology
- Expert visual storyteller across all levels of an organization
- Able to build compelling account growth strategies
- Knowledge of the fiscal year, budgeting, and procurement cycles
- Ability to travel domestically or internationally up to 25%
- Bachelor's in GIS, business administration, or a related field
- Visa sponsorship is not available for this posting. Applicants must be authorized to work for any employer in the U.S.
- Knowledge of data science or spatial analysis and how it is used for problem solving and uncovering patterns and trends within organizations
- Master's in GIS, business administration, or a related field
Questions about our interview process? We have answers
#LI-AC1
Total Rewards
Esri's competitive total rewards strategy includes industry-leading health and welfare benefits: medical, dental, vision, basic and supplemental life insurance for employees (and their families), 401(k) and profit-sharing programs, minimum accrual of 80 hours of vacation leave, twelve paid holidays throughout the calendar year, and opportunities for personal and professional growth. Base salary is one component of our total rewards strategy. Compensation decisions and the base range for this role take into account many factors including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.
A reasonable estimate of the base salary range is
$114,400-$197,600 USD
The Company
At Esri, diversity is more than just a word on a map. When employees of different experiences, perspectives, backgrounds, and cultures come together, we are more innovative and ultimately a better place to work. We believe in having a diverse workforce that is unified under our mission of creating positive global change. We understand that diversity, equity, and inclusion is not a destination but an ongoing process. We are committed to the continuation of learning, growing, and changing our workplace so every employee can contribute to their life's best work. Our commitment to these principles extends to the global communities we serve by creating positive change with GIS technology. For more information on Esri's Racial Equity and Social Justice initiatives, please visit our website here.
If you don't meet all of the preferred qualifications for this position, we encourage you to still apply!
Esri is an equal opportunity employer (EOE) and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. If you need reasonable accommodation for any part of the employment process, please email and let us know the nature of your request and your contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this e-mail address.
Esri Privacy Esri takes our responsibility to protect your privacy seriously. We are committed to respecting your privacy by providing transparency in how we acquire and use your information, giving you control of your information and preferences, and holding ourselves to the highest national and international standards, including CCPA and GDPR compliance.
Barista Lead - Ford Experience Center
Posted 19 days ago
Job Viewed
Job Description
The Barista Lead crafts a memorable experience for our customers by providing timely service, quality beverages and products, and maintaining a clean and comfortable location environment. The Barista Lead is responsible for helping train Baristas, processing transactions on the register/POS, following recipes to prepare coffees and beverages per specifications, and maintaining the coffee bar while delivering excellent customer service and meeting food safety policies.
**Job Responsibilities**
+ Greet and assist customers while anticipating their needs
+ Prepare and serve coffees, teas, specialty beverages per brand standards
+ Prepares and serve food items in line with location standards
+ Train and guide staff members in coffee and food preparation, customer service, cash handling, product knowledge and other processes and procedures
+ May schedule and delegate work assignments to team and coordinate the completion of tasks for the location
+ Accurately operate a register/POS and handle cash and credit card transactions.
+ Count, organize and balance cash drawer, fill out the cashier slip and make deposits
+ Adheres to Aramark?s cash handling policies and procedures
+ Set up and breakdown coffee bar, stations or store including cleaning and sanitizing
+ Maintain clean and sanitary work area
+ Stock beverage coolers, grab and go items, service ware and condiments
+ Follow health, safety, and sanitation guidelines for all products
At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice.
**Qualifications**
+ Experience as a successful barista required
+ Requires previous cash handling experience
+ Requires basic math & counting skills
+ Experience in a supervisory or related role preferred
+ Must be able to work independently with limited supervision
+ Must follow required dress code as assigned
+ Able to read and communicate in English and able to follow recipes
+ Complete Food Handling Certification as required
This role may have physical demands including, but not limited to, lifting, bending, pushing, pulling and/or extended walking and standing. This role may also require uniforms and/or usage of Personal Protective Equipment (PPE).
**Education**
**About Aramark**
**Our Mission**
Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.
At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.
**About Aramark**
The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at or connect with us on Facebook , Instagram and Twitter .
Driver I - Ford Experience Center
Posted 19 days ago
Job Viewed
Job Description
Position Summary: The Route Sales Driver is responsible for driving a company vehicle within an established route or territory and delivering goods and products to various customer locations. Essential functions and responsibilities of the position may vary by Aramark location based on client requirements and business needs.
**Job Responsibilities**
Essential Functions:
Loads product onto the truck daily
Stocks product to par levels and maintaining accurate documentation of product levels via appropriate software
Report sales, waste, customer concerns, and/or machine malfunctions daily
Report necessary maintenance or repairs needed on vehicle to management
Maintain, services, and upkeeps cleanliness of vehicle and equipment
Performs all job duties in a safe manner by adhering to all driving regulations, company safety policies and procedures, and
Maintains a friendly, efficient, and positive attitude towards customers, clients, and co-workers
Other duties and tasks as assigned by manager
At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice.
**Qualifications**
Must possess a valid driver?s license
Previous experience as a driver preferred
Demonstrates interpersonal and communication skills, both written and verbal
Must have the ability to work independently with limited supervision
This role may have physical demands including, but not limited to, lifting, bending, pushing, pulling and/or extended walking and standing. This role may also require uniforms and/or usage of Personal Protective equipment (PPE).
**Education**
**About Aramark**
**Our Mission**
Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.
At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.
**About Aramark**
The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at or connect with us on Facebook , Instagram and Twitter .
Catering Services Worker - Ford Experience Center
Posted 3 days ago
Job Viewed
Job Description
The Catering Services Worker supports the event operations team in running successful catering orders and events within the location. The Catering Services Worker supports and carries out event set up, transporting equipment, food, or other supplies to the event location, serving guests during the event, and breaking down/ cleaning up after the end of an event.
**Job Responsibilities**
Set up catering and event service according to client/customer requests and banquet event order
Transport and deliver catering food and beverage with all vital supplies and equipment
Set up chairs, tables, buffet lines and other event equipment as requested in banquet event order
Replenish Food and Beverage products during events
Maintain appearance and cleanliness of food service areas during events
Pick up and clean up food and beverage deliveries after service
Break down and clean area after the conclusion of the events and return equipment to accurate storage
Provide excellent customer service to all guests
Follow safety policies and procedures
At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice.
**Qualifications**
Previous customer service experience preferred
Previous catering experience preferred
Demonstrate the ability to work independently with limited supervision
Must follow the required dress code as assigned
Must be available to work event-based hours
Must be able to complete Food Handling and Alcohol Service training as required
This role may have physical demands including, but not limited to, lifting, bending, pushing, pulling and/or extended walking and standing. This role may also require uniforms and/or usage of Personal Protective Equipment (PPE).
**Education**
**About Aramark**
**Our Mission**
Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.
At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.
**About Aramark**
The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at or connect with us on Facebook , Instagram and Twitter .
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Product Demonstration Specialist
Posted 4 days ago
Job Viewed
Job Description
CROSSMARK is a leading sales and marketing services company in the consumer goods and services industry that delivers smarter solutions to clients for faster growth in an ever-changing world. Headquartered in Plano, Texas, CROSSMARK has more than 25,000 employees with offices throughout the United States, Canada, Mexico, Australia and New Zealand. We serve multiple retailers and clients - join us today!
Job DescriptionWe are seeking outgoing, enthusiastic, customer-service oriented people to perform food and beverage sampling demonstrations inside of elite local retail grocery stores as Food Demonstrators/Sales Advisers in the Vineland, NJ area. We are looking for people who are passionate about creating a positive and exciting experience for consumers. People who are interested in increasing brand awareness about various products we endorse during the demonstration events.
Qualifications- Friendly, respectful, willing and able to take direction
- Must be able to stand for up to six (6) hours
- Food Safety Certification (to be completed AFTER being hired)
- Reliable internet access
- Ability to work independently
- Be responsible and dependable
- Have your own reliable form of transportation
- High school diploma/GED
Weekly pay. Competitive hourly pay
Full-Time Benefits Package.
Product Demonstration Specialist
Posted 4 days ago
Job Viewed
Job Description
CROSSMARK is a leading sales and marketing services company in the consumer goods and services industry that delivers smarter solutions to clients for faster growth in an ever-changing world. Headquartered in Plano, Texas, CROSSMARK has more than 25,000 employees with offices throughout the United States, Canada, Mexico, Australia and New Zealand. We serve multiple retailers and clients - join us today!
QualificationsCustomer service and retail experience is a plus! High school diploma or general education degree (GED); or one to three months' related experience and/or training; or equivalent combination of education and experience.
Additional InformationWeekly pay. Competitive hourly pay
Full-time benefits package
Product Demonstration Specialist
Posted 4 days ago
Job Viewed
Job Description
CROSSMARK is a leading sales and marketing services company in the consumer goods and services industry that delivers smarter solutions to clients for faster growth in an ever-changing world. Headquartered in Plano, Texas, CROSSMARK has more than 25,000 employees with offices throughout the United States, Canada, Mexico, Australia and New Zealand. We serve multiple retailers and clients - join us today!
QualificationsGood communication skills, awesome attitude, and a person who loves to have fun while working!
Additional InformationWeekly pay. Competitive hourly pay
Full-Time benefits package.