5,925 Experience Engineer jobs in the United States
User Experience Engineer
89102 Las Vegas, Nevada
Logitech
Posted 5 days ago
Job Viewed
Job Description
Logitech is the Sweet Spot for people who want their actions to have a positive global impact while having the flexibility to do it in their own way.
Logitech is the Sweet Spot for people who want their actions to have a positive global impact while having the flexibility to do it in their own way.
**The Team and Role:**
Logitech is a world leader in products that connect people to their digital experiences. With a broad portfolio of interface devices, Logitech's leadership in innovation encompasses a wide variety of peripherals. Logitech is at the forefront of design and is creatively driving a richer experience for digital interactions.
The Gaming business group is Logitech's fast-growing division, consisting of our mice, keyboards, earphones, and simulator software products. It is a key pillar of Logitech's past, present, and future as a global brand known for great design and exceptional user experiences.
The UX Researcher Specialist is responsible for planning, conducting, and analyzing user research studies, primarily focused on usability and UX testing. This includes both in-person sessions (potentially in our Silicon Valley office or other locations) and remote field studies with our target audience. Your insights will directly influence product design and development, ensuring we create intuitive and engaging experiences that resonate with gamers, streamers, and creators.
**Your Contribution:**
Be Yourself. Be Open. Stay Hungry and Humble. Collaborate. Challenge. Decide and just Do. Share our passion for Equality and the Environment. These are the behaviors and values you'll need for success at Logitech. In this role you will:
Plan and Design UX studies:
+ Collaborate with product managers, designers, and engineers to understand research needs and objectives.
+ Develop research plans, including methodologies (e.g., usability testing, interviews, surveys), participant recruitment criteria, and testing scripts.
+ Determine the most appropriate research methods (in-person, remote, moderated, unmoderated) based on research questions and resources.
Oversee Participant Recruitment and Screening:
+ Identify and recruit target gamers who match specific demographic and gaming behavior profiles.
+ Develop and administer screening questionnaires to ensure the selection of qualified participants.
+ Manage participant communication and scheduling.
Conduct Usability Testing Activities (Hardware & Software):
+ Plan, moderate, and conduct in-person usability testing sessions in a staged room, remotely over Zoom, or other designated locations.
+ Develop and execute task scenarios and interview questions tailored to gaming experiences.
+ Conduct remote usability testing sessions and studies using various online tools and methodologies
Collect Data and Analyze:
+ Observe and document user behaviors, feedback, and pain points during research sessions.
+ Collect both qualitative (e.g., verbal feedback, observations) and quantitative data (e.g., task completion rates, error counts, satisfaction ratings).
+ Analyze research data to identify key insights, patterns, and actionable recommendations.
+ Leverage AI tools as an aide to assist in data synthesis
Report and Communicate:
+ Create clear, concise, and compelling research reports and presentations summarizing findings and recommendations.
+ Effectively communicate research insights to cross-functional teams, including product managers, designers, engineers, and stakeholders.
+ Advocate for user-centered design principles and ensure user feedback is integrated into the product development process.
Assist with Research Operations:
+ Maintain and organize research materials, tools, and equipment.
+ Contribute to the development and improvement of user research processes and best practices within the team.
+ Manage an ever-growing panel of hundreds of external testers.
Key Qualifications:
For consideration, you must bring the following minimum skills and experiences to our team:
+ 2+ years of experience conducting user research, specifically usability testing, in a product development environment.
+ Demonstrated experience conducting both in-person and remote user research studies.
+ Experience working with hardware and software products is highly desirable.
+ Strong understanding of user-centered design principles and methodologies.
+ Excellent moderation and facilitation skills for both in-person and remote sessions.
+ Strong analytical and problem-solving skills with the ability to translate research findings into actionable insights.
+ Excellent written and verbal communication skills, including the ability to create clear and persuasive reports and presentations.
+ Experience with statistical analysis and data visualization is a plus.
+ Ability to work independently and collaboratively within a fast-paced environment.
Preferred Qualifications:
+ Bachelor's degree in Human-Computer Interaction (HCI), Psychology, Cognitive Science, Design, or a related field.
+ Experience researching console, PC, or mobile games.
+ Passion for gaming and understanding of gamer behaviors and motivations is a significant plus.
Compensation:
This position offers an annual base salary typically between $ 76000 and $ 96,000.
#LI-SN1
Across Logitech we empower collaboration and foster play. We help teams collaborate/learn from anywhere, without compromising on productivity or continuity so it should be no surprise that most of our jobs are open to work from home from most locations. Our hybrid work model allows some employees to work remotely while others work on-premises. Within this structure, you may have teams or departments split between working remotely and working in-house.
Logitech is an amazing place to work because it is full of authentic people who are inclusive by nature as well as by design. Being a global company, we value our diversity and celebrate all our differences. Don't meet every single requirement? Not a problem. If you feel you are the right candidate for the opportunity, we strongly recommend that you apply. We want to meet you!
We offer comprehensive and competitive benefits packages and working environments that are designed to be flexible and help you to care for yourself and your loved ones, now and in the future. We believe that good health means more than getting medical care when you need it. Logitech supports a culture that encourages individuals to achieve good physical, financial, emotional, intellectual and social wellbeing so we all can create, achieve and enjoy more and support our families. We can't wait to tell you more about them being that there are too many to list here and they vary based on location.
All qualified applicants will receive consideration for employment without regard to race, sex, age, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.
If you require an accommodation to complete any part of the application process, are limited in the ability, are unable to access or use this online application process and need an alternative method for applying, you may contact us toll free at +1- for assistance and we will get back to you as soon as possible.
Logitech is the Sweet Spot for people who want their actions to have a positive global impact while having the flexibility to do it in their own way.
**The Team and Role:**
Logitech is a world leader in products that connect people to their digital experiences. With a broad portfolio of interface devices, Logitech's leadership in innovation encompasses a wide variety of peripherals. Logitech is at the forefront of design and is creatively driving a richer experience for digital interactions.
The Gaming business group is Logitech's fast-growing division, consisting of our mice, keyboards, earphones, and simulator software products. It is a key pillar of Logitech's past, present, and future as a global brand known for great design and exceptional user experiences.
The UX Researcher Specialist is responsible for planning, conducting, and analyzing user research studies, primarily focused on usability and UX testing. This includes both in-person sessions (potentially in our Silicon Valley office or other locations) and remote field studies with our target audience. Your insights will directly influence product design and development, ensuring we create intuitive and engaging experiences that resonate with gamers, streamers, and creators.
**Your Contribution:**
Be Yourself. Be Open. Stay Hungry and Humble. Collaborate. Challenge. Decide and just Do. Share our passion for Equality and the Environment. These are the behaviors and values you'll need for success at Logitech. In this role you will:
Plan and Design UX studies:
+ Collaborate with product managers, designers, and engineers to understand research needs and objectives.
+ Develop research plans, including methodologies (e.g., usability testing, interviews, surveys), participant recruitment criteria, and testing scripts.
+ Determine the most appropriate research methods (in-person, remote, moderated, unmoderated) based on research questions and resources.
Oversee Participant Recruitment and Screening:
+ Identify and recruit target gamers who match specific demographic and gaming behavior profiles.
+ Develop and administer screening questionnaires to ensure the selection of qualified participants.
+ Manage participant communication and scheduling.
Conduct Usability Testing Activities (Hardware & Software):
+ Plan, moderate, and conduct in-person usability testing sessions in a staged room, remotely over Zoom, or other designated locations.
+ Develop and execute task scenarios and interview questions tailored to gaming experiences.
+ Conduct remote usability testing sessions and studies using various online tools and methodologies
Collect Data and Analyze:
+ Observe and document user behaviors, feedback, and pain points during research sessions.
+ Collect both qualitative (e.g., verbal feedback, observations) and quantitative data (e.g., task completion rates, error counts, satisfaction ratings).
+ Analyze research data to identify key insights, patterns, and actionable recommendations.
+ Leverage AI tools as an aide to assist in data synthesis
Report and Communicate:
+ Create clear, concise, and compelling research reports and presentations summarizing findings and recommendations.
+ Effectively communicate research insights to cross-functional teams, including product managers, designers, engineers, and stakeholders.
+ Advocate for user-centered design principles and ensure user feedback is integrated into the product development process.
Assist with Research Operations:
+ Maintain and organize research materials, tools, and equipment.
+ Contribute to the development and improvement of user research processes and best practices within the team.
+ Manage an ever-growing panel of hundreds of external testers.
Key Qualifications:
For consideration, you must bring the following minimum skills and experiences to our team:
+ 2+ years of experience conducting user research, specifically usability testing, in a product development environment.
+ Demonstrated experience conducting both in-person and remote user research studies.
+ Experience working with hardware and software products is highly desirable.
+ Strong understanding of user-centered design principles and methodologies.
+ Excellent moderation and facilitation skills for both in-person and remote sessions.
+ Strong analytical and problem-solving skills with the ability to translate research findings into actionable insights.
+ Excellent written and verbal communication skills, including the ability to create clear and persuasive reports and presentations.
+ Experience with statistical analysis and data visualization is a plus.
+ Ability to work independently and collaboratively within a fast-paced environment.
Preferred Qualifications:
+ Bachelor's degree in Human-Computer Interaction (HCI), Psychology, Cognitive Science, Design, or a related field.
+ Experience researching console, PC, or mobile games.
+ Passion for gaming and understanding of gamer behaviors and motivations is a significant plus.
Compensation:
This position offers an annual base salary typically between $ 76000 and $ 96,000.
#LI-SN1
Across Logitech we empower collaboration and foster play. We help teams collaborate/learn from anywhere, without compromising on productivity or continuity so it should be no surprise that most of our jobs are open to work from home from most locations. Our hybrid work model allows some employees to work remotely while others work on-premises. Within this structure, you may have teams or departments split between working remotely and working in-house.
Logitech is an amazing place to work because it is full of authentic people who are inclusive by nature as well as by design. Being a global company, we value our diversity and celebrate all our differences. Don't meet every single requirement? Not a problem. If you feel you are the right candidate for the opportunity, we strongly recommend that you apply. We want to meet you!
We offer comprehensive and competitive benefits packages and working environments that are designed to be flexible and help you to care for yourself and your loved ones, now and in the future. We believe that good health means more than getting medical care when you need it. Logitech supports a culture that encourages individuals to achieve good physical, financial, emotional, intellectual and social wellbeing so we all can create, achieve and enjoy more and support our families. We can't wait to tell you more about them being that there are too many to list here and they vary based on location.
All qualified applicants will receive consideration for employment without regard to race, sex, age, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.
If you require an accommodation to complete any part of the application process, are limited in the ability, are unable to access or use this online application process and need an alternative method for applying, you may contact us toll free at +1- for assistance and we will get back to you as soon as possible.
View Now
0
Principal Customer Experience Engineer
30309 Midtown Atlanta, Georgia
Microsoft Corporation
Posted today
Job Viewed
Job Description
The Azure Customer Reliability Engineering (CRE) team has combined a customer-first and engineering minded approach where we strive to design the complete customer experience from end-to-end. As part of Azure, we consistently innovate and create new solutions to solve some of our most strategic and challenging problems.
This Role will be accountable for improving customer experience on Azure including first party services. The successful candidate will be able to demonstrate breadth while managing complex, highly available services with a deep understanding of the underlying components including Azure Core Services, Deep understanding of Azure Services and their inter dependencies, and work directly with customers and first parties, Customer Support, Livesite Teams, and other engineering teams. You will deliver critical, customer-facing features and work across many Azure servicing teams, ensuring they meet our customers' needs. In this role, you will partner with Program Management, Business, Field, Marketing, and Support teams. You will be surrounded by data scientists, experienced developers, and colleagues that obsess over improving customer and platform experience.
We are looking for Principal Customer Experience Engineer to join our team.
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
**Responsibilities**
+ **Analyze and comprehend complex customer application architectures to identify and resolve feature and knowledge gaps** . This involves identifying, utilizing, and recommending existing engineering tools, customer telemetry, and direct customer input services/systems. It also includes synthesizing feedback from increasingly challenging and strategic customers to learn how they use the product and identify and resolve feature and knowledge gaps, misconfigurations, metrics, and key performance indicators (KPIs) in the current platforms.
+ **Work collaboratively across CRE to utilize SRE practices to improve our systems, processes, and platform reliability** . this involves working closely within the Customer Reliability Engineering (CRE) team to support Site Reliability Engineering (SRE) practices. The goal is to enhance the reliability, scalability, and efficiency of our systems and processes, ensuring a robust and reliable platform for our customers.
+ **Identify and implement top customer resiliency improvements to minimize outage impacts** . This includes creating conducting health checks, architectural reviews, and driving improvement recommendations to ensure the customer environment is optimized and configured for deployment.
+ **Collaborate with product teams to prioritize and drive platform improvements** . This responsibility involves partnering with other teams (e.g., program managers, software engineers, product, customer service support teams) to prioritize and drive resolutions of complex, high-impact customer issues and integration of customer features into the products. It also includes delivering complex solutions back to the customers and leading discussions with stakeholders on customer progression.
+ **Lead efforts to improve individual customer experiences while scaling platform improvements** . This involves acting as a voice of customers to inform relevant product and business groups on customer product experience and usage, and how to improve the customer environment. It also includes leveraging customer feedback to provide input on business plans developed by the relevant product and business groups, and leading the team in engaging with feature and product groups on redesign/customer requested changes for Microsoft products.
**Qualifications**
**Required Qualifications:**
+ Bachelor's Degree in Engineering, Computer Science, Information Technology (IT), Data Analytics/Science, Artificial Intelligence (AI), or related field AND 6+ years experience in technology industry, cloud, technical support, and/or customer experience engineering OR equivalent experience.
+ 1+ year(s) of customer facing experience.
**Other Requirements:**
+ Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to, the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
**Preferred Qualifications:**
+ Master's Degree in Engineering, or related field AND 8+ years experience in technology industry, cloud, technical support, and/or customer experience engineering OR Bachelor's Degree in Engineering, Computer Science, Information Technology (IT), Data Analytics/Science, Artificial Intelligence (AI), or related field AND 12+ years experience in technology industry, cloud, technical support, and/or customer experience engineering OR equivalent experience.
+ 3+ years of customer facing experience.
+ 2+ years of Site Reliability Engineering experience.
Customer Experience Engineering IC5 - The typical base pay range for this role across the U.S. is USD $139,900 - $74,800 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD 188,000 - 304,200 per year.
Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: will accept applications for the role until August 27, 2025.
#Azcxp
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .
This Role will be accountable for improving customer experience on Azure including first party services. The successful candidate will be able to demonstrate breadth while managing complex, highly available services with a deep understanding of the underlying components including Azure Core Services, Deep understanding of Azure Services and their inter dependencies, and work directly with customers and first parties, Customer Support, Livesite Teams, and other engineering teams. You will deliver critical, customer-facing features and work across many Azure servicing teams, ensuring they meet our customers' needs. In this role, you will partner with Program Management, Business, Field, Marketing, and Support teams. You will be surrounded by data scientists, experienced developers, and colleagues that obsess over improving customer and platform experience.
We are looking for Principal Customer Experience Engineer to join our team.
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
**Responsibilities**
+ **Analyze and comprehend complex customer application architectures to identify and resolve feature and knowledge gaps** . This involves identifying, utilizing, and recommending existing engineering tools, customer telemetry, and direct customer input services/systems. It also includes synthesizing feedback from increasingly challenging and strategic customers to learn how they use the product and identify and resolve feature and knowledge gaps, misconfigurations, metrics, and key performance indicators (KPIs) in the current platforms.
+ **Work collaboratively across CRE to utilize SRE practices to improve our systems, processes, and platform reliability** . this involves working closely within the Customer Reliability Engineering (CRE) team to support Site Reliability Engineering (SRE) practices. The goal is to enhance the reliability, scalability, and efficiency of our systems and processes, ensuring a robust and reliable platform for our customers.
+ **Identify and implement top customer resiliency improvements to minimize outage impacts** . This includes creating conducting health checks, architectural reviews, and driving improvement recommendations to ensure the customer environment is optimized and configured for deployment.
+ **Collaborate with product teams to prioritize and drive platform improvements** . This responsibility involves partnering with other teams (e.g., program managers, software engineers, product, customer service support teams) to prioritize and drive resolutions of complex, high-impact customer issues and integration of customer features into the products. It also includes delivering complex solutions back to the customers and leading discussions with stakeholders on customer progression.
+ **Lead efforts to improve individual customer experiences while scaling platform improvements** . This involves acting as a voice of customers to inform relevant product and business groups on customer product experience and usage, and how to improve the customer environment. It also includes leveraging customer feedback to provide input on business plans developed by the relevant product and business groups, and leading the team in engaging with feature and product groups on redesign/customer requested changes for Microsoft products.
**Qualifications**
**Required Qualifications:**
+ Bachelor's Degree in Engineering, Computer Science, Information Technology (IT), Data Analytics/Science, Artificial Intelligence (AI), or related field AND 6+ years experience in technology industry, cloud, technical support, and/or customer experience engineering OR equivalent experience.
+ 1+ year(s) of customer facing experience.
**Other Requirements:**
+ Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to, the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
**Preferred Qualifications:**
+ Master's Degree in Engineering, or related field AND 8+ years experience in technology industry, cloud, technical support, and/or customer experience engineering OR Bachelor's Degree in Engineering, Computer Science, Information Technology (IT), Data Analytics/Science, Artificial Intelligence (AI), or related field AND 12+ years experience in technology industry, cloud, technical support, and/or customer experience engineering OR equivalent experience.
+ 3+ years of customer facing experience.
+ 2+ years of Site Reliability Engineering experience.
Customer Experience Engineering IC5 - The typical base pay range for this role across the U.S. is USD $139,900 - $74,800 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD 188,000 - 304,200 per year.
Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: will accept applications for the role until August 27, 2025.
#Azcxp
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .
View Now
1
Principal Customer Experience Engineer
75219 Dallas, Texas
Microsoft Corporation
Posted 5 days ago
Job Viewed
Job Description
The Azure Customer Reliability Engineering (CRE) team has combined a customer-first and engineering minded approach where we strive to design the complete customer experience from end-to-end. As part of Azure, we consistently innovate and create new solutions to solve some of our most strategic and challenging problems.
This Role will be accountable for improving customer experience on Azure including first party services. The successful candidate will be able to demonstrate breadth while managing complex, highly available services with a deep understanding of the underlying components including Azure Core Services, Deep understanding of Azure Services and their inter dependencies, and work directly with customers and first parties, Customer Support, Livesite Teams, and other engineering teams. You will deliver critical, customer-facing features and work across many Azure servicing teams, ensuring they meet our customers' needs. In this role, you will partner with Program Management, Business, Field, Marketing, and Support teams. You will be surrounded by data scientists, experienced developers, and colleagues that obsess over improving customer and platform experience.
We are looking for Principal Customer Experience Engineer to join our team.
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
**Responsibilities**
+ **Analyze and comprehend complex customer application architectures to identify and resolve feature and knowledge gaps** . This involves identifying, utilizing, and recommending existing engineering tools, customer telemetry, and direct customer input services/systems. It also includes synthesizing feedback from increasingly challenging and strategic customers to learn how they use the product and identify and resolve feature and knowledge gaps, misconfigurations, metrics, and key performance indicators (KPIs) in the current platforms.
+ **Work collaboratively across CRE to utilize SRE practices to improve our systems, processes, and platform reliability** . this involves working closely within the Customer Reliability Engineering (CRE) team to support Site Reliability Engineering (SRE) practices. The goal is to enhance the reliability, scalability, and efficiency of our systems and processes, ensuring a robust and reliable platform for our customers.
+ **Identify and implement top customer resiliency improvements to minimize outage impacts** . This includes creating conducting health checks, architectural reviews, and driving improvement recommendations to ensure the customer environment is optimized and configured for deployment.
+ **Collaborate with product teams to prioritize and drive platform improvements** . This responsibility involves partnering with other teams (e.g., program managers, software engineers, product, customer service support teams) to prioritize and drive resolutions of complex, high-impact customer issues and integration of customer features into the products. It also includes delivering complex solutions back to the customers and leading discussions with stakeholders on customer progression.
+ **Lead efforts to improve individual customer experiences while scaling platform improvements** . This involves acting as a voice of customers to inform relevant product and business groups on customer product experience and usage, and how to improve the customer environment. It also includes leveraging customer feedback to provide input on business plans developed by the relevant product and business groups, and leading the team in engaging with feature and product groups on redesign/customer requested changes for Microsoft products.
**Qualifications**
**Required Qualifications:**
+ Bachelor's Degree in Engineering, Computer Science, Information Technology (IT), Data Analytics/Science, Artificial Intelligence (AI), or related field AND 6+ years experience in technology industry, cloud, technical support, and/or customer experience engineering OR equivalent experience.
+ 1+ year(s) of customer facing experience.
**Other Requirements:**
+ Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to, the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
**Preferred Qualifications:**
+ Master's Degree in Engineering, or related field AND 8+ years experience in technology industry, cloud, technical support, and/or customer experience engineering OR Bachelor's Degree in Engineering, Computer Science, Information Technology (IT), Data Analytics/Science, Artificial Intelligence (AI), or related field AND 12+ years experience in technology industry, cloud, technical support, and/or customer experience engineering OR equivalent experience.
+ 3+ years of customer facing experience.
+ 2+ years of Site Reliability Engineering experience.
Customer Experience Engineering IC5 - The typical base pay range for this role across the U.S. is USD $139,900 - $74,800 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD 188,000 - 304,200 per year.
Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: will accept applications for the role until August 27, 2025.
#Azcxp
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .
This Role will be accountable for improving customer experience on Azure including first party services. The successful candidate will be able to demonstrate breadth while managing complex, highly available services with a deep understanding of the underlying components including Azure Core Services, Deep understanding of Azure Services and their inter dependencies, and work directly with customers and first parties, Customer Support, Livesite Teams, and other engineering teams. You will deliver critical, customer-facing features and work across many Azure servicing teams, ensuring they meet our customers' needs. In this role, you will partner with Program Management, Business, Field, Marketing, and Support teams. You will be surrounded by data scientists, experienced developers, and colleagues that obsess over improving customer and platform experience.
We are looking for Principal Customer Experience Engineer to join our team.
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
**Responsibilities**
+ **Analyze and comprehend complex customer application architectures to identify and resolve feature and knowledge gaps** . This involves identifying, utilizing, and recommending existing engineering tools, customer telemetry, and direct customer input services/systems. It also includes synthesizing feedback from increasingly challenging and strategic customers to learn how they use the product and identify and resolve feature and knowledge gaps, misconfigurations, metrics, and key performance indicators (KPIs) in the current platforms.
+ **Work collaboratively across CRE to utilize SRE practices to improve our systems, processes, and platform reliability** . this involves working closely within the Customer Reliability Engineering (CRE) team to support Site Reliability Engineering (SRE) practices. The goal is to enhance the reliability, scalability, and efficiency of our systems and processes, ensuring a robust and reliable platform for our customers.
+ **Identify and implement top customer resiliency improvements to minimize outage impacts** . This includes creating conducting health checks, architectural reviews, and driving improvement recommendations to ensure the customer environment is optimized and configured for deployment.
+ **Collaborate with product teams to prioritize and drive platform improvements** . This responsibility involves partnering with other teams (e.g., program managers, software engineers, product, customer service support teams) to prioritize and drive resolutions of complex, high-impact customer issues and integration of customer features into the products. It also includes delivering complex solutions back to the customers and leading discussions with stakeholders on customer progression.
+ **Lead efforts to improve individual customer experiences while scaling platform improvements** . This involves acting as a voice of customers to inform relevant product and business groups on customer product experience and usage, and how to improve the customer environment. It also includes leveraging customer feedback to provide input on business plans developed by the relevant product and business groups, and leading the team in engaging with feature and product groups on redesign/customer requested changes for Microsoft products.
**Qualifications**
**Required Qualifications:**
+ Bachelor's Degree in Engineering, Computer Science, Information Technology (IT), Data Analytics/Science, Artificial Intelligence (AI), or related field AND 6+ years experience in technology industry, cloud, technical support, and/or customer experience engineering OR equivalent experience.
+ 1+ year(s) of customer facing experience.
**Other Requirements:**
+ Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to, the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
**Preferred Qualifications:**
+ Master's Degree in Engineering, or related field AND 8+ years experience in technology industry, cloud, technical support, and/or customer experience engineering OR Bachelor's Degree in Engineering, Computer Science, Information Technology (IT), Data Analytics/Science, Artificial Intelligence (AI), or related field AND 12+ years experience in technology industry, cloud, technical support, and/or customer experience engineering OR equivalent experience.
+ 3+ years of customer facing experience.
+ 2+ years of Site Reliability Engineering experience.
Customer Experience Engineering IC5 - The typical base pay range for this role across the U.S. is USD $139,900 - $74,800 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD 188,000 - 304,200 per year.
Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: will accept applications for the role until August 27, 2025.
#Azcxp
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .
View Now
2
Principal Customer Experience Engineer
78703 Austin, Texas
Microsoft Corporation
Posted 5 days ago
Job Viewed
Job Description
The Azure Customer Reliability Engineering (CRE) team has combined a customer-first and engineering minded approach where we strive to design the complete customer experience from end-to-end. As part of Azure, we consistently innovate and create new solutions to solve some of our most strategic and challenging problems.
This Role will be accountable for improving customer experience on Azure including first party services. The successful candidate will be able to demonstrate breadth while managing complex, highly available services with a deep understanding of the underlying components including Azure Core Services, Deep understanding of Azure Services and their inter dependencies, and work directly with customers and first parties, Customer Support, Livesite Teams, and other engineering teams. You will deliver critical, customer-facing features and work across many Azure servicing teams, ensuring they meet our customers' needs. In this role, you will partner with Program Management, Business, Field, Marketing, and Support teams. You will be surrounded by data scientists, experienced developers, and colleagues that obsess over improving customer and platform experience.
We are looking for Principal Customer Experience Engineer to join our team.
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
**Responsibilities**
+ **Analyze and comprehend complex customer application architectures to identify and resolve feature and knowledge gaps** . This involves identifying, utilizing, and recommending existing engineering tools, customer telemetry, and direct customer input services/systems. It also includes synthesizing feedback from increasingly challenging and strategic customers to learn how they use the product and identify and resolve feature and knowledge gaps, misconfigurations, metrics, and key performance indicators (KPIs) in the current platforms.
+ **Work collaboratively across CRE to utilize SRE practices to improve our systems, processes, and platform reliability** . this involves working closely within the Customer Reliability Engineering (CRE) team to support Site Reliability Engineering (SRE) practices. The goal is to enhance the reliability, scalability, and efficiency of our systems and processes, ensuring a robust and reliable platform for our customers.
+ **Identify and implement top customer resiliency improvements to minimize outage impacts** . This includes creating conducting health checks, architectural reviews, and driving improvement recommendations to ensure the customer environment is optimized and configured for deployment.
+ **Collaborate with product teams to prioritize and drive platform improvements** . This responsibility involves partnering with other teams (e.g., program managers, software engineers, product, customer service support teams) to prioritize and drive resolutions of complex, high-impact customer issues and integration of customer features into the products. It also includes delivering complex solutions back to the customers and leading discussions with stakeholders on customer progression.
+ **Lead efforts to improve individual customer experiences while scaling platform improvements** . This involves acting as a voice of customers to inform relevant product and business groups on customer product experience and usage, and how to improve the customer environment. It also includes leveraging customer feedback to provide input on business plans developed by the relevant product and business groups, and leading the team in engaging with feature and product groups on redesign/customer requested changes for Microsoft products.
**Qualifications**
**Required Qualifications:**
+ Bachelor's Degree in Engineering, Computer Science, Information Technology (IT), Data Analytics/Science, Artificial Intelligence (AI), or related field AND 6+ years experience in technology industry, cloud, technical support, and/or customer experience engineering OR equivalent experience.
+ 1+ year(s) of customer facing experience.
**Other Requirements:**
+ Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to, the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
**Preferred Qualifications:**
+ Master's Degree in Engineering, or related field AND 8+ years experience in technology industry, cloud, technical support, and/or customer experience engineering OR Bachelor's Degree in Engineering, Computer Science, Information Technology (IT), Data Analytics/Science, Artificial Intelligence (AI), or related field AND 12+ years experience in technology industry, cloud, technical support, and/or customer experience engineering OR equivalent experience.
+ 3+ years of customer facing experience.
+ 2+ years of Site Reliability Engineering experience.
Customer Experience Engineering IC5 - The typical base pay range for this role across the U.S. is USD $139,900 - $74,800 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD 188,000 - 304,200 per year.
Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: will accept applications for the role until August 27, 2025.
#Azcxp
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .
This Role will be accountable for improving customer experience on Azure including first party services. The successful candidate will be able to demonstrate breadth while managing complex, highly available services with a deep understanding of the underlying components including Azure Core Services, Deep understanding of Azure Services and their inter dependencies, and work directly with customers and first parties, Customer Support, Livesite Teams, and other engineering teams. You will deliver critical, customer-facing features and work across many Azure servicing teams, ensuring they meet our customers' needs. In this role, you will partner with Program Management, Business, Field, Marketing, and Support teams. You will be surrounded by data scientists, experienced developers, and colleagues that obsess over improving customer and platform experience.
We are looking for Principal Customer Experience Engineer to join our team.
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
**Responsibilities**
+ **Analyze and comprehend complex customer application architectures to identify and resolve feature and knowledge gaps** . This involves identifying, utilizing, and recommending existing engineering tools, customer telemetry, and direct customer input services/systems. It also includes synthesizing feedback from increasingly challenging and strategic customers to learn how they use the product and identify and resolve feature and knowledge gaps, misconfigurations, metrics, and key performance indicators (KPIs) in the current platforms.
+ **Work collaboratively across CRE to utilize SRE practices to improve our systems, processes, and platform reliability** . this involves working closely within the Customer Reliability Engineering (CRE) team to support Site Reliability Engineering (SRE) practices. The goal is to enhance the reliability, scalability, and efficiency of our systems and processes, ensuring a robust and reliable platform for our customers.
+ **Identify and implement top customer resiliency improvements to minimize outage impacts** . This includes creating conducting health checks, architectural reviews, and driving improvement recommendations to ensure the customer environment is optimized and configured for deployment.
+ **Collaborate with product teams to prioritize and drive platform improvements** . This responsibility involves partnering with other teams (e.g., program managers, software engineers, product, customer service support teams) to prioritize and drive resolutions of complex, high-impact customer issues and integration of customer features into the products. It also includes delivering complex solutions back to the customers and leading discussions with stakeholders on customer progression.
+ **Lead efforts to improve individual customer experiences while scaling platform improvements** . This involves acting as a voice of customers to inform relevant product and business groups on customer product experience and usage, and how to improve the customer environment. It also includes leveraging customer feedback to provide input on business plans developed by the relevant product and business groups, and leading the team in engaging with feature and product groups on redesign/customer requested changes for Microsoft products.
**Qualifications**
**Required Qualifications:**
+ Bachelor's Degree in Engineering, Computer Science, Information Technology (IT), Data Analytics/Science, Artificial Intelligence (AI), or related field AND 6+ years experience in technology industry, cloud, technical support, and/or customer experience engineering OR equivalent experience.
+ 1+ year(s) of customer facing experience.
**Other Requirements:**
+ Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to, the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
**Preferred Qualifications:**
+ Master's Degree in Engineering, or related field AND 8+ years experience in technology industry, cloud, technical support, and/or customer experience engineering OR Bachelor's Degree in Engineering, Computer Science, Information Technology (IT), Data Analytics/Science, Artificial Intelligence (AI), or related field AND 12+ years experience in technology industry, cloud, technical support, and/or customer experience engineering OR equivalent experience.
+ 3+ years of customer facing experience.
+ 2+ years of Site Reliability Engineering experience.
Customer Experience Engineering IC5 - The typical base pay range for this role across the U.S. is USD $139,900 - $74,800 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD 188,000 - 304,200 per year.
Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: will accept applications for the role until August 27, 2025.
#Azcxp
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .
View Now
3
Principal Customer Experience Engineer
28230 Charlotte, North Carolina
Microsoft Corporation
Posted 5 days ago
Job Viewed
Job Description
The Azure Customer Reliability Engineering (CRE) team has combined a customer-first and engineering minded approach where we strive to design the complete customer experience from end-to-end. As part of Azure, we consistently innovate and create new solutions to solve some of our most strategic and challenging problems.
This Role will be accountable for improving customer experience on Azure including first party services. The successful candidate will be able to demonstrate breadth while managing complex, highly available services with a deep understanding of the underlying components including Azure Core Services, Deep understanding of Azure Services and their inter dependencies, and work directly with customers and first parties, Customer Support, Livesite Teams, and other engineering teams. You will deliver critical, customer-facing features and work across many Azure servicing teams, ensuring they meet our customers' needs. In this role, you will partner with Program Management, Business, Field, Marketing, and Support teams. You will be surrounded by data scientists, experienced developers, and colleagues that obsess over improving customer and platform experience.
We are looking for Principal Customer Experience Engineer to join our team.
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
**Responsibilities**
+ **Analyze and comprehend complex customer application architectures to identify and resolve feature and knowledge gaps** . This involves identifying, utilizing, and recommending existing engineering tools, customer telemetry, and direct customer input services/systems. It also includes synthesizing feedback from increasingly challenging and strategic customers to learn how they use the product and identify and resolve feature and knowledge gaps, misconfigurations, metrics, and key performance indicators (KPIs) in the current platforms.
+ **Work collaboratively across CRE to utilize SRE practices to improve our systems, processes, and platform reliability** . this involves working closely within the Customer Reliability Engineering (CRE) team to support Site Reliability Engineering (SRE) practices. The goal is to enhance the reliability, scalability, and efficiency of our systems and processes, ensuring a robust and reliable platform for our customers.
+ **Identify and implement top customer resiliency improvements to minimize outage impacts** . This includes creating conducting health checks, architectural reviews, and driving improvement recommendations to ensure the customer environment is optimized and configured for deployment.
+ **Collaborate with product teams to prioritize and drive platform improvements** . This responsibility involves partnering with other teams (e.g., program managers, software engineers, product, customer service support teams) to prioritize and drive resolutions of complex, high-impact customer issues and integration of customer features into the products. It also includes delivering complex solutions back to the customers and leading discussions with stakeholders on customer progression.
+ **Lead efforts to improve individual customer experiences while scaling platform improvements** . This involves acting as a voice of customers to inform relevant product and business groups on customer product experience and usage, and how to improve the customer environment. It also includes leveraging customer feedback to provide input on business plans developed by the relevant product and business groups, and leading the team in engaging with feature and product groups on redesign/customer requested changes for Microsoft products.
**Qualifications**
**Required Qualifications:**
+ Bachelor's Degree in Engineering, Computer Science, Information Technology (IT), Data Analytics/Science, Artificial Intelligence (AI), or related field AND 6+ years experience in technology industry, cloud, technical support, and/or customer experience engineering OR equivalent experience.
+ 1+ year(s) of customer facing experience.
**Other Requirements:**
+ Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to, the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
**Preferred Qualifications:**
+ Master's Degree in Engineering, or related field AND 8+ years experience in technology industry, cloud, technical support, and/or customer experience engineering OR Bachelor's Degree in Engineering, Computer Science, Information Technology (IT), Data Analytics/Science, Artificial Intelligence (AI), or related field AND 12+ years experience in technology industry, cloud, technical support, and/or customer experience engineering OR equivalent experience.
+ 3+ years of customer facing experience.
+ 2+ years of Site Reliability Engineering experience.
Customer Experience Engineering IC5 - The typical base pay range for this role across the U.S. is USD $139,900 - $74,800 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD 188,000 - 304,200 per year.
Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: will accept applications for the role until August 27, 2025.
#Azcxp
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .
This Role will be accountable for improving customer experience on Azure including first party services. The successful candidate will be able to demonstrate breadth while managing complex, highly available services with a deep understanding of the underlying components including Azure Core Services, Deep understanding of Azure Services and their inter dependencies, and work directly with customers and first parties, Customer Support, Livesite Teams, and other engineering teams. You will deliver critical, customer-facing features and work across many Azure servicing teams, ensuring they meet our customers' needs. In this role, you will partner with Program Management, Business, Field, Marketing, and Support teams. You will be surrounded by data scientists, experienced developers, and colleagues that obsess over improving customer and platform experience.
We are looking for Principal Customer Experience Engineer to join our team.
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
**Responsibilities**
+ **Analyze and comprehend complex customer application architectures to identify and resolve feature and knowledge gaps** . This involves identifying, utilizing, and recommending existing engineering tools, customer telemetry, and direct customer input services/systems. It also includes synthesizing feedback from increasingly challenging and strategic customers to learn how they use the product and identify and resolve feature and knowledge gaps, misconfigurations, metrics, and key performance indicators (KPIs) in the current platforms.
+ **Work collaboratively across CRE to utilize SRE practices to improve our systems, processes, and platform reliability** . this involves working closely within the Customer Reliability Engineering (CRE) team to support Site Reliability Engineering (SRE) practices. The goal is to enhance the reliability, scalability, and efficiency of our systems and processes, ensuring a robust and reliable platform for our customers.
+ **Identify and implement top customer resiliency improvements to minimize outage impacts** . This includes creating conducting health checks, architectural reviews, and driving improvement recommendations to ensure the customer environment is optimized and configured for deployment.
+ **Collaborate with product teams to prioritize and drive platform improvements** . This responsibility involves partnering with other teams (e.g., program managers, software engineers, product, customer service support teams) to prioritize and drive resolutions of complex, high-impact customer issues and integration of customer features into the products. It also includes delivering complex solutions back to the customers and leading discussions with stakeholders on customer progression.
+ **Lead efforts to improve individual customer experiences while scaling platform improvements** . This involves acting as a voice of customers to inform relevant product and business groups on customer product experience and usage, and how to improve the customer environment. It also includes leveraging customer feedback to provide input on business plans developed by the relevant product and business groups, and leading the team in engaging with feature and product groups on redesign/customer requested changes for Microsoft products.
**Qualifications**
**Required Qualifications:**
+ Bachelor's Degree in Engineering, Computer Science, Information Technology (IT), Data Analytics/Science, Artificial Intelligence (AI), or related field AND 6+ years experience in technology industry, cloud, technical support, and/or customer experience engineering OR equivalent experience.
+ 1+ year(s) of customer facing experience.
**Other Requirements:**
+ Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to, the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
**Preferred Qualifications:**
+ Master's Degree in Engineering, or related field AND 8+ years experience in technology industry, cloud, technical support, and/or customer experience engineering OR Bachelor's Degree in Engineering, Computer Science, Information Technology (IT), Data Analytics/Science, Artificial Intelligence (AI), or related field AND 12+ years experience in technology industry, cloud, technical support, and/or customer experience engineering OR equivalent experience.
+ 3+ years of customer facing experience.
+ 2+ years of Site Reliability Engineering experience.
Customer Experience Engineering IC5 - The typical base pay range for this role across the U.S. is USD $139,900 - $74,800 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD 188,000 - 304,200 per year.
Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: will accept applications for the role until August 27, 2025.
#Azcxp
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .
View Now
4
Principal Customer Experience Engineer
98073 Snoqualmie, Washington
Microsoft Corporation
Posted 5 days ago
Job Viewed
Job Description
The Azure Customer Reliability Engineering (CRE) team has combined a customer-first and engineering minded approach where we strive to design the complete customer experience from end-to-end. As part of Azure, we consistently innovate and create new solutions to solve some of our most strategic and challenging problems.
This Role will be accountable for improving customer experience on Azure including first party services. The successful candidate will be able to demonstrate breadth while managing complex, highly available services with a deep understanding of the underlying components including Azure Core Services, Deep understanding of Azure Services and their inter dependencies, and work directly with customers and first parties, Customer Support, Livesite Teams, and other engineering teams. You will deliver critical, customer-facing features and work across many Azure servicing teams, ensuring they meet our customers' needs. In this role, you will partner with Program Management, Business, Field, Marketing, and Support teams. You will be surrounded by data scientists, experienced developers, and colleagues that obsess over improving customer and platform experience.
We are looking for Principal Customer Experience Engineer to join our team.
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
**Responsibilities**
+ **Analyze and comprehend complex customer application architectures to identify and resolve feature and knowledge gaps** . This involves identifying, utilizing, and recommending existing engineering tools, customer telemetry, and direct customer input services/systems. It also includes synthesizing feedback from increasingly challenging and strategic customers to learn how they use the product and identify and resolve feature and knowledge gaps, misconfigurations, metrics, and key performance indicators (KPIs) in the current platforms.
+ **Work collaboratively across CRE to utilize SRE practices to improve our systems, processes, and platform reliability** . this involves working closely within the Customer Reliability Engineering (CRE) team to support Site Reliability Engineering (SRE) practices. The goal is to enhance the reliability, scalability, and efficiency of our systems and processes, ensuring a robust and reliable platform for our customers.
+ **Identify and implement top customer resiliency improvements to minimize outage impacts** . This includes creating conducting health checks, architectural reviews, and driving improvement recommendations to ensure the customer environment is optimized and configured for deployment.
+ **Collaborate with product teams to prioritize and drive platform improvements** . This responsibility involves partnering with other teams (e.g., program managers, software engineers, product, customer service support teams) to prioritize and drive resolutions of complex, high-impact customer issues and integration of customer features into the products. It also includes delivering complex solutions back to the customers and leading discussions with stakeholders on customer progression.
+ **Lead efforts to improve individual customer experiences while scaling platform improvements** . This involves acting as a voice of customers to inform relevant product and business groups on customer product experience and usage, and how to improve the customer environment. It also includes leveraging customer feedback to provide input on business plans developed by the relevant product and business groups, and leading the team in engaging with feature and product groups on redesign/customer requested changes for Microsoft products.
**Qualifications**
**Required Qualifications:**
+ Bachelor's Degree in Engineering, Computer Science, Information Technology (IT), Data Analytics/Science, Artificial Intelligence (AI), or related field AND 6+ years experience in technology industry, cloud, technical support, and/or customer experience engineering OR equivalent experience.
+ 1+ year(s) of customer facing experience.
**Other Requirements:**
+ Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to, the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
**Preferred Qualifications:**
+ Master's Degree in Engineering, or related field AND 8+ years experience in technology industry, cloud, technical support, and/or customer experience engineering OR Bachelor's Degree in Engineering, Computer Science, Information Technology (IT), Data Analytics/Science, Artificial Intelligence (AI), or related field AND 12+ years experience in technology industry, cloud, technical support, and/or customer experience engineering OR equivalent experience.
+ 3+ years of customer facing experience.
+ 2+ years of Site Reliability Engineering experience.
Customer Experience Engineering IC5 - The typical base pay range for this role across the U.S. is USD $139,900 - $74,800 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD 188,000 - 304,200 per year.
Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: will accept applications for the role until August 27, 2025.
#Azcxp
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .
This Role will be accountable for improving customer experience on Azure including first party services. The successful candidate will be able to demonstrate breadth while managing complex, highly available services with a deep understanding of the underlying components including Azure Core Services, Deep understanding of Azure Services and their inter dependencies, and work directly with customers and first parties, Customer Support, Livesite Teams, and other engineering teams. You will deliver critical, customer-facing features and work across many Azure servicing teams, ensuring they meet our customers' needs. In this role, you will partner with Program Management, Business, Field, Marketing, and Support teams. You will be surrounded by data scientists, experienced developers, and colleagues that obsess over improving customer and platform experience.
We are looking for Principal Customer Experience Engineer to join our team.
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
**Responsibilities**
+ **Analyze and comprehend complex customer application architectures to identify and resolve feature and knowledge gaps** . This involves identifying, utilizing, and recommending existing engineering tools, customer telemetry, and direct customer input services/systems. It also includes synthesizing feedback from increasingly challenging and strategic customers to learn how they use the product and identify and resolve feature and knowledge gaps, misconfigurations, metrics, and key performance indicators (KPIs) in the current platforms.
+ **Work collaboratively across CRE to utilize SRE practices to improve our systems, processes, and platform reliability** . this involves working closely within the Customer Reliability Engineering (CRE) team to support Site Reliability Engineering (SRE) practices. The goal is to enhance the reliability, scalability, and efficiency of our systems and processes, ensuring a robust and reliable platform for our customers.
+ **Identify and implement top customer resiliency improvements to minimize outage impacts** . This includes creating conducting health checks, architectural reviews, and driving improvement recommendations to ensure the customer environment is optimized and configured for deployment.
+ **Collaborate with product teams to prioritize and drive platform improvements** . This responsibility involves partnering with other teams (e.g., program managers, software engineers, product, customer service support teams) to prioritize and drive resolutions of complex, high-impact customer issues and integration of customer features into the products. It also includes delivering complex solutions back to the customers and leading discussions with stakeholders on customer progression.
+ **Lead efforts to improve individual customer experiences while scaling platform improvements** . This involves acting as a voice of customers to inform relevant product and business groups on customer product experience and usage, and how to improve the customer environment. It also includes leveraging customer feedback to provide input on business plans developed by the relevant product and business groups, and leading the team in engaging with feature and product groups on redesign/customer requested changes for Microsoft products.
**Qualifications**
**Required Qualifications:**
+ Bachelor's Degree in Engineering, Computer Science, Information Technology (IT), Data Analytics/Science, Artificial Intelligence (AI), or related field AND 6+ years experience in technology industry, cloud, technical support, and/or customer experience engineering OR equivalent experience.
+ 1+ year(s) of customer facing experience.
**Other Requirements:**
+ Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to, the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
**Preferred Qualifications:**
+ Master's Degree in Engineering, or related field AND 8+ years experience in technology industry, cloud, technical support, and/or customer experience engineering OR Bachelor's Degree in Engineering, Computer Science, Information Technology (IT), Data Analytics/Science, Artificial Intelligence (AI), or related field AND 12+ years experience in technology industry, cloud, technical support, and/or customer experience engineering OR equivalent experience.
+ 3+ years of customer facing experience.
+ 2+ years of Site Reliability Engineering experience.
Customer Experience Engineering IC5 - The typical base pay range for this role across the U.S. is USD $139,900 - $74,800 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD 188,000 - 304,200 per year.
Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: will accept applications for the role until August 27, 2025.
#Azcxp
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .
View Now
5
Principal Customer Experience Engineer
22212 Arlington, Virginia
Microsoft Corporation
Posted 5 days ago
Job Viewed
Job Description
The Azure Customer Reliability Engineering (CRE) team has combined a customer-first and engineering minded approach where we strive to design the complete customer experience from end-to-end. As part of Azure, we consistently innovate and create new solutions to solve some of our most strategic and challenging problems.
This Role will be accountable for improving customer experience on Azure including first party services. The successful candidate will be able to demonstrate breadth while managing complex, highly available services with a deep understanding of the underlying components including Azure Core Services, Deep understanding of Azure Services and their inter dependencies, and work directly with customers and first parties, Customer Support, Livesite Teams, and other engineering teams. You will deliver critical, customer-facing features and work across many Azure servicing teams, ensuring they meet our customers' needs. In this role, you will partner with Program Management, Business, Field, Marketing, and Support teams. You will be surrounded by data scientists, experienced developers, and colleagues that obsess over improving customer and platform experience.
We are looking for Principal Customer Experience Engineer to join our team.
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
**Responsibilities**
+ **Analyze and comprehend complex customer application architectures to identify and resolve feature and knowledge gaps** . This involves identifying, utilizing, and recommending existing engineering tools, customer telemetry, and direct customer input services/systems. It also includes synthesizing feedback from increasingly challenging and strategic customers to learn how they use the product and identify and resolve feature and knowledge gaps, misconfigurations, metrics, and key performance indicators (KPIs) in the current platforms.
+ **Work collaboratively across CRE to utilize SRE practices to improve our systems, processes, and platform reliability** . this involves working closely within the Customer Reliability Engineering (CRE) team to support Site Reliability Engineering (SRE) practices. The goal is to enhance the reliability, scalability, and efficiency of our systems and processes, ensuring a robust and reliable platform for our customers.
+ **Identify and implement top customer resiliency improvements to minimize outage impacts** . This includes creating conducting health checks, architectural reviews, and driving improvement recommendations to ensure the customer environment is optimized and configured for deployment.
+ **Collaborate with product teams to prioritize and drive platform improvements** . This responsibility involves partnering with other teams (e.g., program managers, software engineers, product, customer service support teams) to prioritize and drive resolutions of complex, high-impact customer issues and integration of customer features into the products. It also includes delivering complex solutions back to the customers and leading discussions with stakeholders on customer progression.
+ **Lead efforts to improve individual customer experiences while scaling platform improvements** . This involves acting as a voice of customers to inform relevant product and business groups on customer product experience and usage, and how to improve the customer environment. It also includes leveraging customer feedback to provide input on business plans developed by the relevant product and business groups, and leading the team in engaging with feature and product groups on redesign/customer requested changes for Microsoft products.
**Qualifications**
**Required Qualifications:**
+ Bachelor's Degree in Engineering, Computer Science, Information Technology (IT), Data Analytics/Science, Artificial Intelligence (AI), or related field AND 6+ years experience in technology industry, cloud, technical support, and/or customer experience engineering OR equivalent experience.
+ 1+ year(s) of customer facing experience.
**Other Requirements:**
+ Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to, the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
**Preferred Qualifications:**
+ Master's Degree in Engineering, or related field AND 8+ years experience in technology industry, cloud, technical support, and/or customer experience engineering OR Bachelor's Degree in Engineering, Computer Science, Information Technology (IT), Data Analytics/Science, Artificial Intelligence (AI), or related field AND 12+ years experience in technology industry, cloud, technical support, and/or customer experience engineering OR equivalent experience.
+ 3+ years of customer facing experience.
+ 2+ years of Site Reliability Engineering experience.
Customer Experience Engineering IC5 - The typical base pay range for this role across the U.S. is USD $139,900 - $74,800 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD 188,000 - 304,200 per year.
Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: will accept applications for the role until August 27, 2025.
#Azcxp
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .
This Role will be accountable for improving customer experience on Azure including first party services. The successful candidate will be able to demonstrate breadth while managing complex, highly available services with a deep understanding of the underlying components including Azure Core Services, Deep understanding of Azure Services and their inter dependencies, and work directly with customers and first parties, Customer Support, Livesite Teams, and other engineering teams. You will deliver critical, customer-facing features and work across many Azure servicing teams, ensuring they meet our customers' needs. In this role, you will partner with Program Management, Business, Field, Marketing, and Support teams. You will be surrounded by data scientists, experienced developers, and colleagues that obsess over improving customer and platform experience.
We are looking for Principal Customer Experience Engineer to join our team.
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
**Responsibilities**
+ **Analyze and comprehend complex customer application architectures to identify and resolve feature and knowledge gaps** . This involves identifying, utilizing, and recommending existing engineering tools, customer telemetry, and direct customer input services/systems. It also includes synthesizing feedback from increasingly challenging and strategic customers to learn how they use the product and identify and resolve feature and knowledge gaps, misconfigurations, metrics, and key performance indicators (KPIs) in the current platforms.
+ **Work collaboratively across CRE to utilize SRE practices to improve our systems, processes, and platform reliability** . this involves working closely within the Customer Reliability Engineering (CRE) team to support Site Reliability Engineering (SRE) practices. The goal is to enhance the reliability, scalability, and efficiency of our systems and processes, ensuring a robust and reliable platform for our customers.
+ **Identify and implement top customer resiliency improvements to minimize outage impacts** . This includes creating conducting health checks, architectural reviews, and driving improvement recommendations to ensure the customer environment is optimized and configured for deployment.
+ **Collaborate with product teams to prioritize and drive platform improvements** . This responsibility involves partnering with other teams (e.g., program managers, software engineers, product, customer service support teams) to prioritize and drive resolutions of complex, high-impact customer issues and integration of customer features into the products. It also includes delivering complex solutions back to the customers and leading discussions with stakeholders on customer progression.
+ **Lead efforts to improve individual customer experiences while scaling platform improvements** . This involves acting as a voice of customers to inform relevant product and business groups on customer product experience and usage, and how to improve the customer environment. It also includes leveraging customer feedback to provide input on business plans developed by the relevant product and business groups, and leading the team in engaging with feature and product groups on redesign/customer requested changes for Microsoft products.
**Qualifications**
**Required Qualifications:**
+ Bachelor's Degree in Engineering, Computer Science, Information Technology (IT), Data Analytics/Science, Artificial Intelligence (AI), or related field AND 6+ years experience in technology industry, cloud, technical support, and/or customer experience engineering OR equivalent experience.
+ 1+ year(s) of customer facing experience.
**Other Requirements:**
+ Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to, the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
**Preferred Qualifications:**
+ Master's Degree in Engineering, or related field AND 8+ years experience in technology industry, cloud, technical support, and/or customer experience engineering OR Bachelor's Degree in Engineering, Computer Science, Information Technology (IT), Data Analytics/Science, Artificial Intelligence (AI), or related field AND 12+ years experience in technology industry, cloud, technical support, and/or customer experience engineering OR equivalent experience.
+ 3+ years of customer facing experience.
+ 2+ years of Site Reliability Engineering experience.
Customer Experience Engineering IC5 - The typical base pay range for this role across the U.S. is USD $139,900 - $74,800 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD 188,000 - 304,200 per year.
Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: will accept applications for the role until August 27, 2025.
#Azcxp
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .
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6
Developer Experience Engineer
94199 San Francisco, California
Talent Software Services
Posted 1 day ago
Job Viewed
Job Description
Developer Experience Engineer
Job Summary: Talent Software Services is in search of a Developer Experience Engineer for a contract position in San Francisco, CA. The opportunity will be a year with a strong chance for a long-term extension.
Position Summary: We are seeking a talented and motivated Developer Experience Engineer to join our dynamic team. In this role, you will be instrumental in designing and developing exceptional products and infrastructure solutions that enhance the developer experience and boost overall productivity. The ideal candidate will have a solid background in full-stack software development, a deep understanding of cloud-native architectures, and expertise in APIs and developer tools. We are looking for someone passionate about automating processes and creating innovative solutions to drive productivity.
Primary Responsibilities/Accountabilities :
Qualifications:
Preferred:
If this job is a match for your background, we would be honored to receive your application!
Providing consulting opportunities to TALENTed people since 1987, we offer a host of opportunities, including contract, contract to hire and permanent placement. Let's talk!
Job Summary: Talent Software Services is in search of a Developer Experience Engineer for a contract position in San Francisco, CA. The opportunity will be a year with a strong chance for a long-term extension.
Position Summary: We are seeking a talented and motivated Developer Experience Engineer to join our dynamic team. In this role, you will be instrumental in designing and developing exceptional products and infrastructure solutions that enhance the developer experience and boost overall productivity. The ideal candidate will have a solid background in full-stack software development, a deep understanding of cloud-native architectures, and expertise in APIs and developer tools. We are looking for someone passionate about automating processes and creating innovative solutions to drive productivity.
Primary Responsibilities/Accountabilities :
- Empower engineering teams to do their most excellent work by building tools, services, and automation to improve processes and code.
- Creatively address day-to-day developer inefficiencies using the most effective methods available by advancing the frontiers with new tools and technologies and using a data-driven approach to achieve desired results, improving all facets of the development process.
- Seek out the root cause when debugging software defects and champion improvements that prevent future issues.
- Collaborate with engineers across our group to identify pain points in the engineering process and define, instrument, assess, communicate, and monitor engineering velocity and system health metrics.
- Influence product architecture and infrastructure design decisions for effective robustness and scalability.
- Evangelize and automate exemplary practices for coding, build systems, tests, CI/CD pipelines, and release processes.
- Develop high-quality sample code, documentation, and technical demos to improve developer experience.
- Exercise full agency to propose and/or add new tools and processes as needed to improve all aspects of developer experience.
Qualifications:
- Programming Skills: Expert programming skills in any variation of JavaScript and working knowledge of at least one additional general-purpose language (Python, Go, etc.).
- API Integration: Experience in designing and integrating RESTful APIs with a focus on robust, scalable solutions.
- Version Control & Testing: Proficient in using version control systems, with a solid grasp of testing strategies, debugging complex issues, and performing detailed code reviews.
- DevOps Tools: Hands-on experience with Kubernetes, Terraform, Jenkins, Shell Scripting, and AWS.
- Problem Solving & Collaboration: Strong problem-solving abilities and a collaborative mindset to tackle challenges across the software development cycle.
- Documentation & Communication: Excellent documentation skills and the ability to communicate effectively with technical and non-technical stakeholders.
Preferred:
- Familiarity with Agile methodologies.
- Knowledge of other cloud providers or infrastructure tools.
- Working experience in productionizing LLM-based solutions.
- Knowledge in at least one of the RAG frameworks (e.g., Langchain, Llamaindex).
If this job is a match for your background, we would be honored to receive your application!
Providing consulting opportunities to TALENTed people since 1987, we offer a host of opportunities, including contract, contract to hire and permanent placement. Let's talk!
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7
Developer Experience Engineer
94199 San Francisco, California
Perplexity
Posted 5 days ago
Job Viewed
Job Description
Join to apply for the Developer Experience Engineer role at Perplexity
Join to apply for the Developer Experience Engineer role at Perplexity
Perplexity is an AI-powered answer engine founded in December 2022 and growing rapidly as one of the worlds leading AI platforms. Perplexity has raised over $1B in venture investment from some of the worlds most visionary and successful leaders, including Elad Gill, Daniel Gross, Jeff Bezos, Accel, IVP, NEA, Nvidia, Samsung, and many more. Our objective is to build accurate, trustworthy AI that powers decision-making for people and assistive AI wherever decisions are being made. Throughout human history, change and innovation have always been driven by curious people. Today, curious people use Perplexity to answer more than 780 million queries every montha number thats growing rapidly for one simple reason: everyone can be curious.
Perplexity is seeking a Developer Experience Engineer (DevEx) to join our small team in revolutionizing the way people search and interact with the internet. You will be responsible for building and optimizing the work environment for fellow developers.
The ideal candidate should have experience with build systems, containerization solutions, continuous integration, testing, code editors, and infrastructure.
Responsibilities
- Design, build, and maintain local and remote developer environments
- Maintain and optimize the CI/CD environment
- Optimize developer workflows to enable them to ship safely and quickly
- Build and maintain testing environments
- Own the developer onboarding flow
- Analyze, debug, and resolve complex developer environment issue
- Strong experience with macOS and Linux development environments
- Proficiency with Bash, Python, and Typescript
- Experience working with containers and optimizing builds
- Familiarity with build tools such as webpack, babel, and bazel
- Familiarity with package installation tools such as pnpm and poetry
- Experience with testing tools such as pytest, Playwright, and jest
- Experience with linting tools such as ESLint, prettier, ruff, mypy
- Excellent problem-solving and troubleshooting skills
- 4+ years of industry experience
Final offer amounts are determined by multiple factors, including, experience and expertise, and may vary from the amounts listed above.
Equity: In addition to the base salary, equity may be part of the total compensation package.
Benefits: Comprehensive health, dental, and vision insurance for you and your dependents. Includes a 401(k) plan. Seniority level
- Seniority level Mid-Senior level
- Employment type Full-time
- Job function Engineering and Information Technology
- Industries Software Development
Referrals increase your chances of interviewing at Perplexity by 2x
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8
Developer Experience Engineer
94199 San Francisco, California
Tavus
Posted 8 days ago
Job Viewed
Job Description
About Us
Tavus is a research lab pioneering human computing. We're building AI Humans: a new interface that closes the gap between people and machines, free from the friction of today's systems. Our real-time human simulation models let machines see, hear, respond, and even look real-enabling meaningful, face-to-face conversations. AI Humans combine the emotional intelligence of humans with the reach and reliability of machines, making them capable, trusted agents available 24/7, in every language, on our terms.
Imagine a therapist anyone can afford. A personal trainer that adapts to your schedule. A fleet of medical assistants that can give every patient the attention they need. With Tavus, individuals, enterprises, and developers can all build AI Humans to connect, understand, and act with empathy at scale.
We're a Series A company backed by world-class investors including Sequoia Capital, Y Combinator, and Scale Venture Partners .
Be part of shaping a future where humans and machines truly understand each other.
The Role
We've been thinking a lot about how we support our users, and not just in the "fix my bug" sense. To us, support is product. It's about building alongside our users, showing the art of what's possible, and making every touchpoint with Tavus feel like magic.
Candidly, right now, it's mostly reactive. We know it could be so much more, which is why we're building a new kind of team and seeking a Developer Experience Engineer . Think full-stack engineers who:
You'll work closely with engineering, product, and GTM to ensure our customers succeed with Tavus - and to make our platform better with every interaction. Your goal will be to ensure developers/creators have an easy, streamlined experience supported by great docs, guides, and platform.
It's part dev rel, part dev exp, part product, part R&D. A full-stack team that creates, supports, inspires, unblocks, and ultimately empowers amazing builders to launch products that change the world. Know any amazing humans who'd be a fit for this kind of role? We'd love to meet them. And if it's you? Even better
Benefits & Culture
When you join Tavus, you're joining a diverse and supportive team. Our work is driven by our people, and our success is shared by all. This position has a flexible work schedule, unlimited PTO, competitive healthcare, and gear stipends, as well as plenty of fun. At the end of the day, we want Tavus to be a place for you to learn, directly drive impact, and work with a team you love.
To learn more about our team culture and benefits, check out our hiring page.
Tavus is growing fast, and we'd like you to grow with us. If you're excited to get your hands dirty and help make machines more human, drop your resume and we'll be in touch.
We are not looking for cultural fits, we are looking for culture creators. Diversity is what drives our success - it's at the core of how we hire, communicate, and work. We are inclusive to all and combine our diverse backgrounds, skill sets, and perspectives to build the best experiences for our clients.
Tavus is a research lab pioneering human computing. We're building AI Humans: a new interface that closes the gap between people and machines, free from the friction of today's systems. Our real-time human simulation models let machines see, hear, respond, and even look real-enabling meaningful, face-to-face conversations. AI Humans combine the emotional intelligence of humans with the reach and reliability of machines, making them capable, trusted agents available 24/7, in every language, on our terms.
Imagine a therapist anyone can afford. A personal trainer that adapts to your schedule. A fleet of medical assistants that can give every patient the attention they need. With Tavus, individuals, enterprises, and developers can all build AI Humans to connect, understand, and act with empathy at scale.
We're a Series A company backed by world-class investors including Sequoia Capital, Y Combinator, and Scale Venture Partners .
Be part of shaping a future where humans and machines truly understand each other.
The Role
We've been thinking a lot about how we support our users, and not just in the "fix my bug" sense. To us, support is product. It's about building alongside our users, showing the art of what's possible, and making every touchpoint with Tavus feel like magic.
Candidly, right now, it's mostly reactive. We know it could be so much more, which is why we're building a new kind of team and seeking a Developer Experience Engineer . Think full-stack engineers who:
- Love to talk to customers and help them build cool stuff
- Build community, and have a ton of fun
- Tackle the biggest challenges facing users head-on
- Fix root issues and tinker with the platform to make it smoother and more intuitive (so we don't have to support reactively as much!)
- Actually build experiences on top of Tavus to inspire what's possible, and share them with the world
You'll work closely with engineering, product, and GTM to ensure our customers succeed with Tavus - and to make our platform better with every interaction. Your goal will be to ensure developers/creators have an easy, streamlined experience supported by great docs, guides, and platform.
It's part dev rel, part dev exp, part product, part R&D. A full-stack team that creates, supports, inspires, unblocks, and ultimately empowers amazing builders to launch products that change the world. Know any amazing humans who'd be a fit for this kind of role? We'd love to meet them. And if it's you? Even better
Benefits & Culture
When you join Tavus, you're joining a diverse and supportive team. Our work is driven by our people, and our success is shared by all. This position has a flexible work schedule, unlimited PTO, competitive healthcare, and gear stipends, as well as plenty of fun. At the end of the day, we want Tavus to be a place for you to learn, directly drive impact, and work with a team you love.
To learn more about our team culture and benefits, check out our hiring page.
Tavus is growing fast, and we'd like you to grow with us. If you're excited to get your hands dirty and help make machines more human, drop your resume and we'll be in touch.
We are not looking for cultural fits, we are looking for culture creators. Diversity is what drives our success - it's at the core of how we hire, communicate, and work. We are inclusive to all and combine our diverse backgrounds, skill sets, and perspectives to build the best experiences for our clients.
View Now
9