22,193 Express Service jobs in the United States

Express Service Writer

Ferndale, Michigan Hodges Subaru

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Job Description

Job Description

As an Express Service writer, you will own our customer’s experience in the express service lane. You are the first point of contact with our customers and will be well-versed in product offerings, technician scheduling and customer service. From greeting vehicle owners on the drive lane to explaining the repair process, our Express Service Advisors are true professionals who enjoy helping others. We welcome individuals who are new to the automotive industry but with previous roles in customer service, retail sales, restaurant industry or hospitality.

At Hodges Subaru, we strive to make every customer a customer for life.  Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated.  Every employee at Hodges Subaru is absolutely critical to its success. Our promise is to keep delivering the same award winning service and value that our community has come to expect from our dealership through the years.  

What We Offer

  • Medical, Dental, and Vision
  • 401K plan
  • Paid holiday time off and vacation
  • Paid training
  • Discount for employee vehicle purchase
  • Family owned and operated
  • 1st Subaru store in the State of Michigan
  • Long term job security

Responsibilities

  • Responsible for writing service repair orders and minor estimates
  • Provide outstanding customer service
  • Maintain a professional positive attitude at all times
  • Ensure current knowledge on latest vehicle data and service issues as well as warranty procedures as required by the manufacturer and Dealership, including all training as assigned by management, web based, IDL, and off site as necessary
  • Handle all customers in friendly professional manner
  • Use proper techniques to find out customers’ concerns, diagnose problem and make recommendations for maintenance and service needs
  • Have understanding of and comply with Motor Vehicle Service and Repair Act requirements
  • Greet customers promptly and courteously
  • Answer phones as quickly as possible. If necessary obtain customers name and phone number to call back after their request has been researched. Call them back ASAP
  • Write repair orders, checking for additional service needs using vehicle history, visual inspection of vehicle
  • Prepares complete and accurate estimate of cost for labor and parts
  • Establishes follow-up time
  • Monitors the progress of each vehicle throughout the day, completely updating customers frequently
  • Verifies that final invoice reconciles with work performed on the repair order
  • Explains all completed work and charges to customers

Qualifications

  • Organized and friendly personality
  • Demonstrated ability to manage others
  • Time management skills
  • Fantastic communication skills with your customers
  • Professional, well-groomed personal appearance.
  • Clean driving record
  • Willing to submit to a pre-employment background check & drug screen

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Express Service Writer

Bay City, Michigan Thelen Auto Group

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Job Description

Job Description

Job Description

Start your automotive career with Thelen Auto Group!

Begin your automotive career with our Service Team and contribute your administrative professionalism by:

  • Scheduling service appointments.
  • Recommending repairs and maintenance to customers.
  • Providing price quotes
  • Answering any customer questions.
  • Maintaining excellent customer satisfaction within our Express Lane/ Oil Change lanes.

Job Description:

Schedule: Day Shift

Thelen Advantages: This full-time position includes a generous benefits package including: medical, dental, and vision coverage, 401k with percentage matched, life insurance, short term disability, and paid time off.

About Our Family: Thelen Auto Group is a family-owned and operated company, serving the Great Lakes Bay Region since 1977. We pride ourselves on being unlike any other car dealership in Michigan by providing superior customer experiences and giving back to the community we live in.

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Express Service Technician

Cincinnati, Ohio Performance Kings Honda

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Job Description

Description:


Performance Kings Honda seeks professionals with the title of Experienced Express Lube Technician! This position is not entry-level. Your responsibilities will include essential maintenance tasks such as oil changes, tire rotations, mounting and balancing tires, brake replacements, coolant flushes, belts, sway bar links, shocks, and struts. Don’t settle for less—apply today!

  • $34,000.00 - $1,000.00 Per Year (Experience-based)
  • 2,500.00 Sign-on Bonus (Experience determined by hiring manager)
  • You Choose - Flat Rate or Hourly
  • Shop hours Monday - Friday 7 AM to 6 PM and Saturdays 8 AM to 5 PM, (CLOSED ON SUNDAY )

Performance Kings Honda prioritizes professional development, offering various opportunities, such as the Performance Tech Academy, at no cost. We also provide a technician tuition assistance program of up to 10,000 toward an associate's degree in automotive technology, all with the support of our in-house instructors to help you progress to the main shop.


Why Choose a Career With Performance Kings Honda ?

  • Quarterly corporate bonus programs!
  • We have Full-Time Automotive Instructors to continuously help improve your skill level
  • Toolbox provided
  • The Service Shop is climate-controlled
  • Well-lit and clutter free workplace
  • Work uniforms are provided
  • Technician locker room
  • BRAND NEW Fully equipped Technician break room
  • Newly remodeled facility
  • Advancement rewards for top performers

Employee Benefits Available:

  • Paid time off
  • 401k retirement plans With Generous Company Match!
  • Medical insurance
  • HSA or FSA plans
  • Dental care
  • Vision coverage
  • Short- and long-term disability
  • Life insurance
  • Generous employee discounts on vehicles, parts, and services
  • Take advantage of our Technician Tuition Assistance Program!
  • Now open, "Performance Tech Academy" Earn while you learn!
Requirements:


Responsibilities:

  • Capable of performing lubrications, oil changes, maintenance, tire services, inspections, and other essential care
  • Able to complete repairs and replacement of brakes, engine coolant, belts, sway bar links, shocks and struts, ball joints
  • Precisely communicate needed repairs to Service Advisor
  • Addressing fellow teammates and customers with patience and respect
  • Always maintain a professional appearance
  • Taking directions and mentoring from others
  • Participate in progressive training programs
  • Maintain store cleanliness
  • Promote a safe work environment
  • Assist in maintaining store equipment and tools
  • Complete any other assigned tasks delegated by Service Management

Qualifications:

  • 1-2 years of practical experience is preferred
  • 1-2 ASE Certifications preferred but not required
  • Completion of an automotive technology course is a plus
  • Strong problem-solving skills
  • Ability to communicate well with others
  • Driver's license with a driving record that will allow you to drive customers and company vehicles
  • Performance Kings Honda is a drug-free workplace.

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Express Service Advisor

Fairborn, Ohio Wagner Subaru

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Job Description

Job Description

Job Description

The Express Service Advisor is responsible for managing the customer experience in the Express Service lane. The position requires excellent communication skills with customers AND service technicians.

Hourly rate plus commission based on experience

Paid time-off

401k

Health Insurance

Flexible work environment

Responsibilities

  • Oversee service orders and flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service

  • Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer

  • Provide concierge support for all customer inquiries, whether phone or in person, to assure the customer does not get mishandled

  • Distribute work between technicians efficiently

  • Answer technical questions about vehicle problems, warranties, services, and repairs

  • Maintain Customer Success Index at or above company standards

  • Reinforces company policies and adheres to company standards

  • Encourages compliance with applicable laws and regulations

  • Maintain good working relationship with factory(s) and foster positive employee relations

Qualifications

  • Organized and friendly personality

  • Juggle multiple, sometimes competing priorities.

  • Be on feet most of the day.

  • Demonstrated ability to manage others

  • Time management skills

  • Fantastic communication skills with your customers

  • Professional, well-groomed personal appearance

  • Consistent record of service and sales success

  • Strong record of positive customer satisfaction results

  • Team oriented and self-motivated

  • Able to work with little supervision

  • Clean driving record and valid driver’s license

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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Express Service Technician

Fairfield, Ohio Performance Toyota Fairfield

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Job Description

Job Description

Job Description

Description:

Performance Toyota Fairfield seeks professionals holding the title of Express Lube Technician . This is not an entry-level position. Your responsibilities will include essential maintenance tasks such as oil changes, tire rotations, mounting and balancing tires, brake replacements, coolant flushes, belts, sway bar links, shocks, and struts.

  • $34,000.00 - $1,000.00 Per Year (Experience-based)
  • 2,500.00 Sign-on Bonus (Experience determined by hiring manager)
  • You Choose - Flat Rate or Hourly
  • Shop hours Monday - Friday 7 AM to 6 PM and Saturdays 8 AM to 5 PM, (CLOSED ON SUNDAY)

We take great pride in our dedication to quality and customer satisfaction, which has earned us the Toyota Service Excellence Award for Three Consecutive Years. Our team of skilled technicians possesses extensive knowledge and expertise, ensuring that every service is performed with precision and care for Every Customer, Every Vehicle, Every Day !


What We Offer:

  • Comprehensive benefits package : Medical, Dental, Vision, Life, Short- and Long-Term Disability, Paid Time off, and Retirement Plans with Generous Company Match!
  • Bonus giveaway outings every three months!
  • Generous employee discounts on vehicles, parts, accessories, and services!
  • Full-Time Automotive Instructors to continuously help improve your skill level
  • Toolbox provided
  • The Service Shop is climate-controlled
  • Well-lit and clutter free workplace
  • Work uniforms are provided
  • Technician locker room
  • BRAND NEW fully equipped Technician Break Room
  • Advancement rewards top performers

Performance Toyota Fairfield prioritizes professional development, offering various opportunities, such as the Performance Tech Academy , at no cost. We also provide a Technician Tuition Assistance Program of up to 10,000 toward an associate's degree in automotive technology.


Requirements:

Responsibilities:

  • Capable of performing lubrications, oil changes, maintenance, tire services, inspections, and other essential care
  • Able to complete repairs and replacement of brakes, engine coolant, belts, sway bar links, shocks and struts, ball joints
  • Precisely communicate needed repairs to Service Advisor
  • Addressing fellow teammates and customers with patience and respect
  • Always maintain a professional appearance
  • Taking directions and mentoring from others
  • Participate in progressive training programs
  • Maintain store cleanliness
  • Promote a safe work environment
  • Assist in maintaining store equipment and tools
  • Complete any other assigned tasks delegated by Service Management

Qualifications:

  • 1-2 years of practical experience is preferred
  • 1-2 ASE Certifications preferred but not required
  • Completion of an automotive technology course is a plus
  • Strong problem-solving skills
  • Ability to communicate well with others
  • Driver's license with a driving record that allows you to drive customers and company vehicles
  • Performance Toyota Fairfield is a drug-free workplace.


Thanks for considering a career at Performance Toyota Fairfield! We're looking for friendly, enthusiastic team players who are passionate about delivering Excellent Service Department Experiences . Consider this an invitation. Let's succeed together!


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Express Service Technician

Miamisburg, Ohio South Dayton Toyota

Posted today

Job Viewed

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Job Description

Job Description

Job Description

Description:


Compensation:

  • $34,000.00 - $1,000.00 Per Year (Experience-based)
  • Up to 2,500.00 Sign-on Bonus (Experience determined by hiring manager)
  • You Choose - Flat Rate or Hourly

Flexible Schedules to Fit Your Lifestyle!


South Dayton Toyota seeks professionals holding the title of Express Lube Technician. This position is not entry-level . Your responsibilities will include essential maintenance tasks such as oil changes, tire rotations, mounting and balancing tires, brake replacements, coolant flushes, belts, sway bar links, shocks, and struts and more.


Welcome to South Dayton Toyota , the newest member of the Performance Automotive Network family! We are excited to bring top-notch service and quality to our community. As we grow, we’re looking for dedicated and skilled Express Lube Technicians to join our team. If you're passionate about delivering exceptional automotive care and want to be part of something special, we invite you to apply and help us drive excellence together!


Comprehensive Benefits:

  • Medical
  • Dental
  • Vision
  • Life
  • Short- and Long-Term Disability
  • Paid Time Off
  • Retirement 401K Plans with Generous Company Match!
  • Ask about our Technician Tuition Assistance Program

South Dayton Toyota prioritizes professional development, offering various opportunities, such as the Performance Tech Academy , at no cost. Want to be T-TEN CERTIFIED? We also make availiable to you a Technician Tuition Assistance Program of up to $1 ,000 toward an associate's degree in automotive technology.

Requirements:

Responsibilities:

  • Capable of performing lubrications, oil changes, maintenance, tire services, inspections, and other essential care
  • Able to complete repairs and replacement of brakes, engine coolant, belts, sway bar links, shocks and struts, ball joints
  • Precisely communicate needed repairs to Service Advisor
  • Addressing fellow teammates and customers with patience and respect
  • Always maintain a professional appearance
  • Taking directions and mentoring from others
  • Participate in progressive training programs
  • Maintain store cleanliness
  • Promote a safe work environment
  • Assist in maintaining store equipment and tools
  • Complete any other assigned tasks delegated by Service Management

Qualifications:

  • 1-2 years of practical experience is preferred
  • 1-2 ASE Certifications preferred but not required
  • Completion of an automotive technology course is a plus
  • Strong problem-solving skills
  • Ability to communicate well with others
  • Driver's license with a driving record that allows you to drive customers and company vehicles
  • South Dayton Toyota is a drug-free workplace.


Thanks for considering a career at South Dayton Toyota! We're looking for attentive, avid team players who are passionate about delivering Excellent Service Department Experiences . Consider this an invitation. Let's succeed together!


View Now

Honda Express Service Technician

Cumming, Georgia Lou Sobh Honda

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Job Description

Job Description

Job Description

LOU SOBH Honda

Express Service Technicians $ annual income potential

  • All Skill Levels in demand.
  • We provide standard tools upon employment, and we will grant ownership after 12 months of employment
  • Air-conditioned shop equipped with the newest technology
  • Training and Coaching provided
  • Uniforms provided
  • Discounts on products and services
  • Highly productive shop
  • Career advancement opportunities, promote from within
  • Continued education, manufacturer hands on and web-based training
  • Clean and professional work environment
  • Competitive wages 
  • Benefits 

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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Customer Service Representative - Express Scripts - Remote

06002 Bloomfield, Connecticut Cigna

Posted 14 days ago

Job Viewed

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Job Description

Permanent
SUMMARY

The Cigna Group is a global Health Service company dedicated to helping people improve their health and vitality. We seek dedicated, compassionate, and empathetic Customer Service Representatives to join our team who are genuinely interested in helping people at some critical points of their lives. The Call Center Customer Service Representative represents the company, and our people make all the difference in our success.

RESPONSIBILITIES

• Answer inbound calls from members, providers, and pharmacies with questions about Pharmacy Benefit Management (PBM) benefits, mail-order pharmacies, or Medicare.

• Take calls back-to-back while toggling through several applications on multiple screens.

  • Attend 100% of trainings and the first 90 days of employment.
  • Update conversion requests and provide shipment status to members
  • Facilitate transition of requested medications to home delivery
  • Advocate for the member patient by placing phone calls, fax or other means to physician's office to obtain prescriptions and forward to pharmacy for fulfillment
  • Obtain new prescriptions from physician's office and record approval status
  • Service incoming calls from doctors' offices
  • Ensure accurate and complete documentation is entered into the appropriate systems for all contacts (internal/external) to maintain the quality of the home delivery process, document HIPAA compliance and reduce potential legal concerns
  • Resolve questions and/or issues that may be preventing shipment of an order
  • Uphold quality and productivity standards on all transactions
  • The customer service representatives must ensure complete and accurate documentation into the appropriate systems to maintain quality and to meet regulatory requirements.

• Use active listening skills when the members express concerns about medication coverage or costs and offer the members options for a starting coverage review to meet regulatory requirements

• Understand and strive to meet or exceed call center metrics while providing excellent consistent customer service

• You will learn and need to demonstrate understanding of call handling which includes compliance expectations and system navigation through several applications

• Enjoy a work-from-home lifestyle where you can virtually connect with coworkers and customers.

Here's a little more on how you'll make a difference:

  • Help patients understand their pharmacy benefits better. Use the knowledge you gain from training, your problem-solving skills and support from your team answer patient calls effectively.
  • Help us keep track of our patient interactions. While on calls, use your expert listening skills to get to the heart of a patient's question quickly and document all interactions in real-time.
  • Ensure patients are equipped with the best advice. Identify and empathetically address patient concerns and, if necessary, escalate appropriately

QUALIFICATIONS

• High School diploma or equivalentrequired

• At least 2 years of relevant experience- Healthcare and/or Call Center Preferred

• A dedicated workspace with no distractions is required

• Tech Savvy- Strong computer skills including Microsoft Office

• Strong organization skills, written, and verbal communication skills

• Ability to provide exceptional listening and customer service skills; remain calm and helpful even when dealing with difficult callers

• Ability to adapt in a dynamic work environment, learn quickly, solve problems and make decisions

• Foster teamwork and partnership with cross-functional departments to resolve issues and improve customer experience

• Ability to work a flexible schedule including Night and/or weekends

Schedule

Training: M-F 9:00AM - 5:30PM EST

Post Training: You will be required to work anywhere between 7:00AM - 12:00AM EST 7 days a week.

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

For this position, we anticipate offering an hourly rate of 17.75 - 19 USD / hourly, depending on relevant factors, including experience and geographic location.

This role is also anticipated to be eligible to participate in an annual bonus plan.

We want you to be healthy, balanced, and feel secure. That's why you'll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you'll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k) with company match, company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, visit Life at Cigna Group .

About The Cigna Group

Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we're dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: for support. Do not email for an update on your application or to provide your resume as you will not receive a response.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.

Apply Now

Customer Service Representative - Express-Scripts - Remote

63101 St. Louis, Missouri Cigna

Posted 19 days ago

Job Viewed

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Job Description

Permanent
SUMMARY

The Cigna Group is a global Health Service company dedicated to helping people improve their health and vitality. We seek dedicated, compassionate, and empathetic Customer Service Representatives to join our team who are genuinely interested in helping people at some critical points of their lives. The Call Center Customer Service Representative represents the company, and our people make all the difference in our success.

Schedule

You will be required to work anywhere between 7:00AM - 12:00AM EST 7 days a week.

RESPONSIBILITIES

  • Answer inbound calls from members, providers, and pharmacies with questions about Pharmacy Benefit Management (PBM) benefits, mail-order pharmacies, or Medicare.
  • Take calls back-to-back while toggling through several applications on multiple screens.
  • Attend 100% of training and the first 90 days of employment.
  • Update conversion requests and provide shipment status to members
  • Facilitate transition of requested medications to home delivery
  • Advocate for the member patient by placing phone calls, fax or other means to physician's office to obtain prescriptions and forward to pharmacy for fulfillment
  • Obtain new prescriptions from physician's office and record approval status
  • Service incoming calls from doctors' offices
  • Ensure accurate and complete documentation is entered into the appropriate systems for all contacts (internal/external) to maintain the quality of the home delivery process, document HIPAA compliance and reduce potential legal concerns
  • Resolve questions and/or issues that may be preventing shipment of an order
  • Uphold quality and productivity standards on all transactions
  • The customer service representatives must ensure complete and accurate documentation into the appropriate systems to maintain quality and to meet regulatory requirements.
  • Use active listening skills when the members express concerns about medication coverage or costs and offer the members options for a starting coverage review to meet regulatory requirements
  • Understand and strive to meet or exceed call center metrics while providing excellent consistent customer service
  • You will learn and need to demonstrate understanding of call handling which includes compliance expectations and system navigation through several applications
  • Enjoy a work-from-home lifestyle where you can virtually connect with coworkers and customers.

QUALIFICATIONS

  • High School diploma or equivalentrequired
  • 2 years of relevant healthcare experience and/or Call Center Preferred
  • A dedicated workspace with no distractions is required
  • Tech Savvy- Strong computer skills including Microsoft Office
  • Strong organization skills, written, and verbal communication skills
  • Ability to provide exceptional listening and customer service skills; remain calm and helpful even when dealing with difficult callers
  • Ability to adapt in a dynamic work environment, learn quickly, solve problems and make decisions
  • Foster teamwork and partnership with cross-functional departments to resolve issues and improve customer experience
  • Ability to work a flexible schedule including Night and/or weekends

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

For this position, we anticipate offering an hourly rate of 17.75 - 19 USD / hourly, depending on relevant factors, including experience and geographic location.

This role is also anticipated to be eligible to participate in an annual bonus plan.

We want you to be healthy, balanced, and feel secure. That's why you'll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you'll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k) with company match, company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, visit Life at Cigna Group .

About The Cigna Group

Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we're dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: for support. Do not email for an update on your application or to provide your resume as you will not receive a response.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.

Apply Now

Customer Service Representative - Express Scripts - Remote

30301 Atlanta, Georgia Cigna

Posted 22 days ago

Job Viewed

Tap Again To Close

Job Description

Permanent
The Cigna Group is a global Health Service company dedicated to helping people improve their health and vitality. We seek dedicated, compassionate, and empathetic Customer Service Representatives to join our team who are genuinely interested in helping people at some critical points of their lives. The Call Center Customer Service Representative represents the company, and our people make all the difference in our success.

RESPONSIBILITIES

  • Answer inbound calls from members, providers, and pharmacies with questions about Pharmacy Benefit Services(PBS) benefits, mail-order pharmacies, or Medicare.
  • Take calls back-to-back while toggling through several applications on multiple screens.
  • Attend 100% of trainings and the first 90 days of employment.
  • Update conversion requests and provide shipment status to members
  • Facilitate transition of requested medications to home delivery
  • Advocate for the member patient by placing phone calls, fax or other means to physician's office to obtain prescriptions and forward to pharmacy for fulfillment
  • Obtain new prescriptions from physician's office and record approval status
  • Service incoming calls from doctors' offices
  • Ensure accurate and complete documentation is entered into the appropriate systems for all contacts (internal/external) to maintain the quality of the home delivery process, document HIPAA compliance and reduce potential legal concerns
  • Resolve questions and/or issues that may be preventing shipment of an order
  • Uphold quality and productivity standards on all transactions
  • The customer service representatives must ensure complete and accurate documentation into the appropriate systems to maintain quality and to meet regulatory requirements.
  • Use active listening skills when the members express concerns about medication coverage or costs and offer the members options for a starting coverage review to meet regulatory requirements
  • Understand and strive to meet or exceed call center metrics while providing excellent consistent customer service
  • You will learn and need to demonstrate understanding of call handling which includes compliance expectations and system navigation through several applications
  • Enjoy a work-from-home lifestyle where you can virtually connect with coworkers and customers.

Here's a little more on how you'll make a difference:

  • Help patients understand their pharmacy benefits better. Use the knowledge you gain from training, your problem-solving skills and support from your team answer patient calls effectively.
  • Help us keep track of our patient interactions. While on calls, use your expert listening skills to get to the heart of a patient's question quickly and document all interactions in real-time.
  • Ensure patients are equipped with the best advice. Identify and empathetically address patient concerns and, if necessary, escalate appropriately

QUALIFICATIONS

  • High School diploma or equivalentrequired
  • At least 2+ years of relevant experience- Healthcare and/or Call Center Preferred
  • A dedicated workspace with no distractions is required
  • Tech Savvy- Strong computer skills including Microsoft Office
  • Strong organization skills, written, and verbal communication skills
  • Ability to provide exceptional listening and customer service skills; remain calm and helpful even when dealing with difficult callers
  • •Ability to adapt in a dynamic work environment, learn quickly, solve problems and make decisions
  • Foster teamwork and partnership with cross-functional departments to resolve issues and improve customer experience
  • Ability to work a flexible schedule including Night and/or weekends

Schedule

Training: 8:30 AM-5:00 PM EST - M-F (8 Weeks).

Post Training: Schedules may range between 7:00 AM EST - 12:00 AM EST 7 days a week (Schedules may be subject to change based on business needs)

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

For this position, we anticipate offering an hourly rate of 17.75 - 19 USD / hourly, depending on relevant factors, including experience and geographic location.

This role is also anticipated to be eligible to participate in an annual bonus plan.

We want you to be healthy, balanced, and feel secure. That's why you'll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you'll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k) with company match, company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, visit Life at Cigna Group .

About The Cigna Group

Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we're dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: for support. Do not email for an update on your application or to provide your resume as you will not receive a response.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.

Apply Now
 

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