18,398 Family Support jobs in the United States

FAMILY SUPPORT WORKER -

Date: Oct 6, 2025

The State Personnel System is an E-Verify employer. For more information click on our E-Verify Website ( .

Requisition No:

Agency: Department of Health

Working Title: FAMILY SUPPORT WORKER -

Pay Plan: Career Service

Position Number:

Salary: $40,647.00 ANNUALLY

Posting Closing Date: 10/09/2025

Total Compensation Estimator Tool (

FLORIDA DEPARTMENT OF HEALTH BROWARDFAMILY SUPPORT WORKER - COMMUNITY HEALTH -IMMUNIZATION OUTREACHINTERNAL AGENCY OPPORTUNITY

This position requires you to work on site at one of our facilities located throughout Broward County.

Applicants accepted only from Department of Health employees, (includes OPS, Career Service, SES or SMS employees). Applicants will not be accepted from outside of the department.

We request that all applications be completed with People First - no faxed or mailed applications to the agency. Experience, education, and/or training used to meet the minimum qualifications and in response to the qualifying questions must be verifiable through information contained in your application.

When completing the online application, all gaps of employment or education greater than 90 days starting from high school must be explained (approximate date, month, and year) identifying company name or if unemployed. Incomplete applications will not be considered.

Duties and Responsibilities:

The Family Support Worker will be responsible for distributing WIC Program materials at places of business, medical providers, churches, community organizations, health clinic, schools, child care providers, parks and recreation centers and other agencies.

Responsible for maintaining and udating an Excel spreadsheet with medical and community providers. Identify and add new sites to the Excel spreadsheet as needed. Document all outreach activities daily and submit monthly and quarterly reports timely.

Responsible for attending community events and providing educational presentations to the community on the WIC Program.

Represents WIC at community organizations, meetings, and coalitions to promote breastfeeding and provide outreach. Assist individuals and/or families on how to access WIC services

Attends & participates in monthly staff meetings, in-service trainings, other staff development activities

Assist with stocking and having readily available large quantities of all KidCare materials (applications, brochures, promotional items, and other information) needed by community partners in Broward County. Mail or hand deliver these materials as requested.

Time sheet and EAR entry within the required time frame

Performs other related duties.

Knowledge, skills and abilities, including utilization of equipment, required for the position:

• Basic knowledge of Microsoft Office Suite

• Basic knowledge of community outreach practices

• Ability to conduct community wide presentations

• Ability to operate and use a variety of basic office equipment

• Ability to manage and prioritize multiple assignments

• Ability to construct and distribute correspondences

• Ability to listen attentively and record accurate meeting minutes

• Ability to run vaccination assessments in Florida Shots to ensure provider compliance

• Knowledge of labor and delivery locations in Broward County

• Knowledge of vaccination consent process

• Ability to create purchase requisitions/orders using My Florida Marketplace

• Competency with HMS client scanning

MINIMUM QUALIFITIONS :

• Willing to work before, during and/or beyond normal work hours or days in the event of an emergency.

• Current employee of Florida Department of Health employees, (includes OPS, Career Service, SES or SMS employees).

• Valid driver’s license, free of major infractions and access to an automobile to be utilized for work purpose.

• Have experience working in WIC Program.

• Willing to work evenings and weekends as determined by program needs.

PREFERRED QUALIFICATIONS:

• Experience conducting Community Outreach.

• Experience facilitating community presentations.

• Experience working with Federal/State/Private Eligibility Programs.

• Experience working with social service programs.

Florida Department of Health Mission, Vision, and Values:

Mission:

To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts.

Vision:

To be the Healthiest State in the Nation.

Values:

I nnovation: We search for creative solutions and manage resources wisely.

C ollaboration: We use teamwork to achieve common goals & solve problems.

A ccountability: We perform with integrity & respect.

R esponsiveness: We achieve our mission by serving our customers & engaging our partners.

E xcellence: We promote quality outcomes through learning & continuous performance improvement.

Where You Will Work:

Broward County

The Benefits of Working for the State of Florida:

Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits including:

• Annual and Sick Leave benefits;

• Nine paid holidays and one Personal Holiday each year;

• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options;

• Retirement plan options, including employer contributions

(For more information, please click

• Flexible Spending Accounts;

• Tuition waivers;

• And more!

For a more complete list of benefits, including monthly costs, visit

Please be advised:

Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process.

This position requires a security background check and/or drug screening and participation in direct deposit. Any misrepresentations or omissions will disqualify you from employment consideration. Note: You will be required to provide your Social Security Number (SSN) in order to conduct this background check Successful completion of a drug test is a condition of employment for safety-sensitive positions.

Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website:

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement.

The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system. E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility.

Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days.

All Florida Department of Health positions require the incumbent to be able to learn and communicate effectively, orally and in writing, in English. Applicants who do not meet this requirement will not be considered.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace.

Applicants requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center ( ). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section , F.S., Drug-Free Workplace Act.

Florida has the third largest population of veterans in the nation with more than 1.5 million service men and women. The Florida Department of Health (department) is committed to serving members of the United States Armed Forces, veterans and their families by encouraging them to apply for vacancies that fit their area of knowledge and/or expertise. Through the Department's VALOR program, which expedites licensing for military veterans, the Department also waives initial licensing and application fees for military veterans who apply for a health care professional license within 60 months of an honorable discharge. These initiatives help ensure that the transition from military service into the workforce is as smooth as possible and reflects our appreciation for the dedication devoted to protecting our country.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center ( ). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section , F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans’ Preference documentation requirements are available by clickinghere ( . All documentation is due by the close of the vacancy announcement.

Location:

FORT LAUDERDALE, FL, US, 33315

Nearest Major Market:Fort Lauderdale

Nearest Secondary Market:Miami

• Provides support work services to families who accept HFI, offering ongoing home visitation services
  • 1)Develops an Individual Family Service Plan for each family, identifying family strengths and needs through collaborative discussions with family.
  • 2)Identifies goals for family for parent(s') growth and development as well as for child's overall health and development.
  • 3)Reviews IFSP every six months, assessing outcomes of goals and revising goals as necessary to reflect family needs.
  • 4)Provides weekly home visits, giving educational materials regarding infant care, safety, parenting, overall health and development of child from HFI curriculum.
  • 5)Prepares educational materials that are commensurate with family's language, educational level, and learning style.
  • 6)Offers supportive counseling to adolescent parents, linking with appropriate community agencies when needed.
  • 7)Promotes positive parent-child interactions.
  • 8)Administers Ages and Stages Developmental screenings on child and determined intervals.
  • 9)Augments program curriculum to meet individual families' needs.
• Maintains appropriate documentation
  • 1)Keeps written documentation of all client contacts on appropriate forms.
  • 2)Enters data, client contacts, case notes, referral information, and baby's medical data into Cornerstone computer system.
  • 3)Organizes each client file with appropriate documentation (intake/discharge forms, consents, case notes, home visitation records, developmental screenings, referral data, etc.).
• Provides case management services to families within target population.
  • 1)Identifies medical home for both mother and baby.
  • 2)Provides community referrals, offering linkage, advocacy, and/or translation as necessary to ensure access to needed services (WIC, Public Aid, education, recreation, counseling, etc.).
  • 3)Collaborates with hospital departments to ensure family receiving all appropriate and needed services.

• Bachelor's degree in human services related field or equivalent (4 years or more in comparable social service position). • Interest in working with teen parents and infants/toddlers. • Interest in providing home-based services.

• Good written and verbal communication skills. • Good interpersonal skills. • Ability to learn to learn about and work with community agencies. • Ability to learn to work with appropriate developmental education materials for infants/toddlers (up to age 5).

• May be exposed to hazardous materials and life-threatening diseases.
• Services provided in off-campus locations, primarily the home with possible early evening hours.
• If position has direct patient care or direct patient contact the following lifting requirement supersedes any previous lifting requirement effective 06/01/2015. Ability to lift up to 35 pounds without assistance. For patient lifts of over 35 pounds, or when patient is unable to assist with the lift, patient handling equipment is expected to be used, with at least one other associate, when available. Unique patient lifting/movement situations will be assessed on a case-by-case basis.

• Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
• Premium pay such as shift, on call, and more based on a teammate's job
• Incentive pay for select positions
• Opportunity for annual increases based on performance

• Paid Time Off programs
• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
• Flexible Spending Accounts for eligible health care and dependent care expenses
• Family benefits such as adoption assistance and paid parental leave
• Defined contribution retirement plans with employer match and other financial wellness programs
• Educational Assistance Program

Overview

Responsible for making home visits to program participants. Their primary function will be to work with children and families on enhancing the parent-child interaction. They will utilize activities that will focus on various issues such as child abuse prevention, child development and child friendly activities to encourage learning.

Responsibilities

• Establish and maintain positive relationships with patients, visitors, and other employees. Interacts professionally, courteously, and appropriately with patients, visitors and other employees. Behaves in a manner consistent with maintaining and furthering a positive public perception of Bronx-Lebanon Hospital Center and its employees.

• Contributes to and participates in the Performance/Quality Improvement activities of the assigned department. Contribution and participation includes data collection, analysis, implementation of and compliance with risk management and claims activities, support of and participation in Continuous Quality Improvement (CQI) teams, consistent adherence to the specific rules and regulations of the Bronx-Lebanon Hospital Center (a) Safety and Security Policies, (b) Risk Management: Incident and Occurrence Reporting, (c) Infection Control Policies and Procedures and (d) Patient and Customer Service.

• Responsible for initiating and maintaining regular contact with families primarily in their homes.

• Provides intensive services and ensures completion of goals. These intensive services will focus on promoting positive parenting skills that will center on positive parent-child interaction and enhance the knowledge of child development of program participants utilizing various program activities.

• Conducts assessment with the input of the family to determine service needs and develop goals utilizing the Family Support Plan.

• Escorts families to agencies and medical visits when necessary.

• Responsible for documenting all contact with families as they pertain to all service delivery in case records and in other required data collection instrument.

• Assists with special projects and performs other duties as delegated by the Program Manager and Supervisor.

Qualifications

• Experience working within childcare facility such as a Day Care Center/Head Start Program or working with high-risk families preferred.

• Completion of certificate program in Child Care

• High School or GED

• Computer literate

Job LocationsUS-NY-Bronx

ID

Category Administrative/Clerical

Position Type Regular Full-Time

Division Bronxcare Hospital Center - Concourse

Min USD $24.05/Hr.

Max USD $24.58/Hr.

Shift Day Shift

Department : Name Early Head Start (BHCS)

Family Support Worker

Location: Middletown, NY, United StatesDate Posted: Sep 19, 2025

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Description

Location: Middletown NY

Rate of Pay: $20.35 hourly

Hours: 40 Flex

What we offer:

• Comprehensive Health, Dental, and Vision Insurance

• 403(b) Plan with Employer Match

• 4 Weeks (PTO) plus 12 Holidays

• Tuition Assistance and Internship Opportunities

• Wellness Programs

• Collaborative, Inclusive, and Supportive Work Culture

Job activities include:

• Through home visits, engage families and develop

relationships based on strength-based model

• Introduce and lead parent-child activities that support

healthy attachment and foster optimal child

development

• Provide daily support and crisis management skills to

families

• Partner with families, create a plan with attainable

goals to enhance parent and child well-being

• Maintain thorough written records of home visits, family

goals, and all required documentation

• Maintain a caseload consistent with program

requirements and meet Healthy Families New

York Performance Targets

• Participate in staff meetings, case conferences, training

seminars and individual supervisory meetings; Some

travel for training within New York State may be

expected, and may require an overnight stay

• Other duties as assigned by program supervisor or

program manager

• Be able to keep a flexible schedule with the ability to work evenings and weekends as needed

• Spanish Speaking Preferred

EEO Employer

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FAMILY SUPPORT WORKER -

Date: Sep 25, 2025

The State Personnel System is an E-Verify employer. For more information click on our E-Verify Website ( .

Requisition No:

Agency: Department of Health

Working Title: FAMILY SUPPORT WORKER -

Pay Plan: Career Service

Position Number:

Salary: $33,760.00 to $34,759.92

Posting Closing Date: 10/10/2025

Total Compensation Estimator Tool (

Your Specific Responsibilities:

This is a paraprofessional Career Service position as a Family Support Worker and assumes the role of the WIC Breastfeeding Peer Counselor with the Department of Health in Hendry County (DOH-Hendry). Employee will be tasked to provide one-on-one peer support to clients in the Women, Infants and Children (WIC) program. The incumbent is expected to work with a high degree of independence and must be relied upon to maintain patient confidentiality and adhere to HIPPA guidelines, while providing excellent customer service. The incumbent will work a total of 40 hours per week, which includes being available to support clients after office-hours and on weekends.

This position is based at Clewiston, Florida and reports to the Public Health Nutrition Program Director/Breastfeeding Peer Counselor Coordinator.

• Accurately screens and assesses client’s breastfeeding status and needs, reviews demographic and nutrition/medical data, and accurately documents in client’s record on FL-WiSE and/or on program approved contact forms. Works within scope of practice of providing basic breastfeeding information to WIC clients while maintain client privacy and confidentiality. Provides appropriate referrals to International Board-Certified Lactation Consultant (IBCLC), local agency and community breastfeeding experts, WIC nutritionists, other health care professionals, and/or social services agencies.

• Assists WIC staff in promoting breastfeeding peer counseling through prenatal support classes, special projects, and outreach breastfeeding events. Attends additional breastfeeding training classes, supervised activities, State meetings, and in-services to increase skills and knowledge. Works with community hospitals to visit with WIC clients who have recently delivered and need breastfeeding support.

• Accurately completes and submits all administrative records, including, but not limited to mandatory trainings, EARs, timesheets, leave requests, travel, and monthly reports in a timely manner according to Health Department policies.

• Other duties as assigned

Working hours: (A) Daily from8:00 AMto5:00 PM (B) Total hours in workweek40 (C) Explain any variation in work (split shift, rotation, etc.)

Required Knowledge, Skills, and Abilities:

• Must have breastfed at least one baby.

• Knowledge of Statutes and Rules and Regulations that pertain to the WIC program

• Knowledge of principles, practices & office procedures

• Knowledge of correct spelling, punctuation & grammar usage

• Knowledge of standard business formats & styles for letters & business forms

• Knowledge of prenatal, breastfeeding, postpartum, infant and children nutrition

• Knowledge of breastfeeding benefits and ability to promote and educate on it

• Knowledge of the methods of data collection

• Knowledge of the principles & techniques of records management

• Knowledge of planning principles & techniques

• Skill in operating a personal computer

• Ability to provide breastfeeding support for individuals and groups

• Ability to operate general office equipment

• Ability to train others and deal effectively with a variety of people

• Ability to follow office procedures and practices

• Ability to organize and maintain filing systems

• Ability to handle telephone calls in a courteous and effective manner

• Ability to plan, organize & coordinate work assignments & communicate effectively verbally & in writing

• Ability to establish & maintain effective working relationship with others

• Ability to understand, interpret & apply applicable rules, regulations, polices & procedures

• Ability to prioritize individual workload, prepare reports & maintain records

• Ability to frequently bend, kneel, reach, and sit or stand for long periods of time

• Ability to frequently use telephone, computer, copier and small hand tools, i.e. Stapler, scissors, etic

• Ability to work with occasional loud noises

• Ability to follow instructions

• Ability to lift and carry up to 50 pounds as needed

• Ability to review data for accuracy & completeness

• Ability to work independently or with minimal supervision

• Ability to work indoors with occasional temperature changes

Qualifications:

• Incumbent must possess a valid Florida driver’s license or the ability to obtain one within 30 days of hire .

• Must be willing to work at other WIC satellite clinics as needed.

• Must be available by phone for clients after office-hours until 9:00 pm and on weekends.

• Breastfeeding experience is required.

• Must be willing to work during or beyond normal work hours or days in the event of an emergency. Emergency duty required of the incumbent of this position includes working in Special Needs or Red Cross Shelters, or performing other emergency duties including, but not limited to, responses to or threats involving any disaster or threat of disaster, man-made or natural.

Florida Department of Health Mission, Vision, and Values:

Mission:

To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts.

Vision:

To be the Healthiest State in the Nation.

Values:

I nnovation: We search for creative solutions and manage resources wisely.

C ollaboration: We use teamwork to achieve common goals & solve problems.

A ccountability: We perform with integrity & respect.

R esponsiveness: We achieve our mission by serving our customers & engaging our partners.

E xcellence: We promote quality outcomes through learning & continuous performance improvement.

Where You Will Work:

Hendry County

The Benefits of Working for the State of Florida:

Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits including:

• Annual and Sick Leave benefits;

• Nine paid holidays and one Personal Holiday each year;

• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options;

• Retirement plan options, including employer contributions

(For more information, please click );

• Flexible Spending Accounts;

• Tuition waivers;

• And more!

For a more complete list of benefits, including monthly costs, visit .

Please be advised:

Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process.

This position requires a security background check and/or drug screening and participation in direct deposit. Any misrepresentations or omissions will disqualify you from employment consideration. Note: You will be required to provide your Social Security Number (SSN) in order to conduct this background check Successful completion of a drug test is a condition of employment for safety-sensitive positions.

Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website:

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement.

The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system. E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility.

Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days.

All Florida Department of Health positions require the incumbent to be able to learn and communicate effectively, orally and in writing, in English. Applicants who do not meet this requirement will not be considered.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace.

Applicants requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center ( ). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section , F.S., Drug-Free Workplace Act.

Florida has the third largest population of veterans in the nation with more than 1.5 million service men and women. The Florida Department of Health (department) is committed to serving members of the United States Armed Forces, veterans and their families by encouraging them to apply for vacancies that fit their area of knowledge and/or expertise. Through the Department's VALOR program, which expedites licensing for military veterans, the Department also waives initial licensing and application fees for military veterans who apply for a health care professional license within 60 months of an honorable discharge. These initiatives help ensure that the transition from military service into the workforce is as smooth as possible and reflects our appreciation for the dedication devoted to protecting our country.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center ( ). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section , F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans’ Preference documentation requirements are available by clickinghere ( . All documentation is due by the close of the vacancy announcement.

Location:

LABELLE, FL, US, 33935 LABELLE, FL, US, 33975

Nearest Major Market:Sarasota

• Meets individually with patients to provide a variety of services including support with obtaining financial assistance for medical bills, coordinating transportation to specialty care appointments, and assisting patients with scheduling specialty appointments, interpretation/translation, while providing opportunities for patients to develop and strengthen these skills and increase self-sufficiency.
• Supports integrated primary care behavioral health initiative by providing targeted case management under the direction of behavioral health and medical providers to reinforce specific behavior modification plans through telephone encounters as well as facilitating referrals of patients to specialty medical and behavioral health services when needs are identified.
• Provides targeted case management for patients with chronic illness experiencing barriers to achieving health and wellness goals.
• Provides administrative support for behavioral therapists including scanning of patient documents, obtaining treatment records and assisting patients in obtaining behavioral health appointments as needed.
• Ensures universal health screening process is completed at assigned clinic sites and assist in process improvement plans as need.
• Responds to the needs of patients demonstrating risky substance use behaviors using SBIRT model.
• Serves as a resource to clinical team and providers in the treatment of substance use disorders.
• Maintains an updated database of community resources (e.g., financial assistance, food, clothing, employment, shelter/housing, etc.) and periodically updates clinical team members on availability of resources.
• Collaborates with medical providers, nursing staff and referral coordinators in assisting patients with complex medical needs to obtain needed services, including translation of patient education materials and instructions for hospital procedures.
• Establishes and maintains strong working relationships with community partners to facilitate access to resources such as food banks, clothing programs, financial and charity programs.

• Manages the distribution of annual specialty services such as coat drives, turkey distribution and other services as available.
• Documents all services in the electronic medical record, in accordance with organization's standards.
• Responds to all communication, both internal and external, in a timely manner.
• Provides coverage for other caseloads when needed.
• Maintains records according to established guidelines.
• Attends and participates in Department and organization meetings by sharing knowledge, experiences, and information regarding team members, clients, work practices, etc.
• May participate in agency workgroups and/or teams.
• Attends and participates in on-going training, learning and growth opportunities.
• Maintains policy manuals incorporating changes when received.
• Attends all staff meetings.
• Attends relevant continuing education events and training as identified and approved by supervisor.

• Prepare and maintain special internal and external reports as requested by Supervisor and/or Department Head.
• Assist with developing, coordinating and recommending changes for the improvement of workflow in the program or section area.
• May be assigned to various project lead roles to advance the development of the department and support ad hoc needs.
• Able to work under minimal supervision.
• Employee will be asked to perform additional duties and take on other responsibilities as dictated by events and circumstances.

• Associate Degree and/or higher education preferred.
• 2-3 years direct experience working in a community-based setting providing case management or other enabling services.
• Strong skills in building patient rapport, time management, organization and attention to detail.
• Experience in a Patient Centered Medical Home setting is strongly preferred.
• Excellent interpersonal communication skills and the ability to work effectively with a diverse work force and client base.
• Proficient with Microsoft Windows and Microsoft Office, including Word and Excel.
• Self-disciplined, mature, independent, outstanding oral and written communication skills.
• Must be able to maintain confidentiality with all aspects of information in accordance with practice, State and Federal regulations.
• Must be comfortable working with culturally diverse populations.
• Demonstrate superior critical thinking skills, sound judgment, and decision-making and problem-solving skills.
• Knowledge of local health care environment and basic terminology.

Requisition No:

Agency: Department of Health

Working Title: OPS FAMILY SUPPORT WORKER -

Pay Plan: Temp

Position Number:

Salary: $19.49 HOURLY

Posting Closing Date: 10/13/2025

Total Compensation Estimator Tool

FLORIDA DEPARTMENT OF HEALTH BROWARD COUNTY

FAMILY SUPPORT WORKER -

COMMUNITY HEALTH/FLORIDA KIDCARE OUTREACH PROGRAM

OPEN COMPETITIVE OPPORTUNITY

This position requires you to work on site at one of our facilities located throughout Broward County.

This is an OPS (Other Personal Services) positions and as such no paid time off is offered. Health benefits will be offered for full-time employment. OPS employees are eligible to participate in a deferred compensation plan.

We request that all applications be completed with People First - no faxed or mailed applications to the agency. Experience, education, and/or training used to meet the minimum qualifications and in response to the qualifying questions must be verifiable through information contained in your application.

When completing the online application, all gaps of employment or education greater than 90 days starting from high school must be explained (approximate date, month, and year) identifying company name or if unemployed. Incomplete applications will not be considered.

POSITION DUTIES & RESPONSIBILITIES:

• Be the first point of contact for the 954-INSURES line by answering incoming calls and walking callers through the Florida KidCare online application process with patience while delivering outstanding customer service.
• Use exceptional communication skills to follow up with callers after retrieving and documenting voice messages to address their concerns and questions.
• Identify and analyze technical issues with Florida KidCare and use creative problem-solving to find solutions.
• Log pertinent details on incoming and outgoing calls, application submissions, community events, outreach activities, and material distributions from the computer into an electronic database.
• Be the local Florida KidCare resource for customer service information, working closely with community organizations and consumers in Broward County.
• Spread the word about Florida KidCare in the community by networking with organizations, schools, childcare providers, businesses, and civic leaders to distribute informational materials.
• Deliver by hand or mail promotional items and marketing materials requested through email, phone or fax from agencies or organizations.
• Keep Florida KidCare outreach materials stocked and ready to go by maintaining an adequate supply of postcards, brochures, posters, and other resources needed by community partners.
• Attend community outreach events to engage with local families, providing information about Florida KidCare by handing out postcards, brochures, and promotional marketing items.
• Represent Florida KidCare during community events and outreach activities by setting up display table in an organized manner, placing table coverings, brochures, postcards and promotional items in a visually appealing way with appropriate signage, ensuring booth space is clean and welcoming to attendees.
• Conduct educational outreach presentations on Florida KidCare, communicating clearly to highlight the benefits of the program.
• Collaborate with the KidCare Outreach Team to creatively plan dynamic outreach, marketing, and public relations activities in the community, such as, radio interviews and appearing at local events.
• Visit school campuses and gather helpful information to identify families eligible for Florida KidCare enrollment.
• Actively participant in communication efforts, such as, conference calls, workgroup meetings, trainings and presentations held by the Department and Florida KidCare Outreach Program, lending your voice and ideas.
• Participate with the local advisory committee, the KidCare Partners Taskforce, bringing fresh perspectives and problem-solving skills to facilitate impactful community engagement activities.
• Serve as the local client advocate for families by identifying Florida KidCare issues, whether by phone or in person, and reporting to the Florida KidCare Program office.
• Support other community health programs in the Department, assisting with outreach goals and other initiatives.
• Complete other additional duties as assigned.

1. Willing to work before, during and/or beyond normal work hours, or days in the event of an emergency.
2. Have a minimum of three (3) years of customer service experience over the phone or in person.
3. Experience conducting community outreach.
4. Valid driver's license free of major infractions and access to an automobile to be utilized for work purposes and a willingness to drive to multiple sites as required by program needs.
5. Able to work evenings and weekends as determined by program needs.

1. Experience facilitating community presentations.
2. Experience working with Federal Program Eligibility.
3. Experience with Microsoft programs
4. Experience working with social service programs.
5. Bilingual, fluent in English/Spanish or English/Creole.

• State of Florida 401(a) FICA Alternative Plan (mandatory)
• Participation in state group insurance (upon meeting eligibility requirements. Consult with People First and/or the serving HR office)
• Workers' Compensation (mandatory, if needed)
• Reemployment Assistance (Unemployment Compensation) (mandatory, if needed)
• Deferred Compensation (voluntary)
• Employee Assistance Program (voluntary)
• And more!