71,142 Field Service Management jobs in the United States

Description:

ServiceNow Field Service Management(FSM) Developer

As a ServiceNow FSM Developer, you design, configure, script, and be responsible for the technical solution on the ServiceNow FSM in order to ensure a successful deployment.

You will work closely with the Platform Architect to refine ServiceNow platform requirements (Stories), and complete the development of the agreed upon solution.

Certifications:

• Certification: • Certified Implementation Specialist - FSM
• Certification • Certifications - ServiceNow CSA, Service Now CAD

Good to Have: -

• At least 2-3 years of experience in implementing ServiceNow FSM projects
• Implemented at least one complex FSM projects
• Experience working in an Agile development environment is strongly preferred

#LI-AK1

Principle Outbound Product Manager, Field Service Management

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

This position reports to: GM, Field Service Management

The Team:

The CRM and Industries Workflows products enable organizations to create seamless customer experiences and drive fierce customer loyalty. Our products, Customer Service Management, Sales and Order Management and Field Service Management, and Industry verticalized solutions, deliver omnichannel customer engagement and operations while uniting the front, middle, and back office teams to sell, fulfill and service through a single AI-powered platform.

The Role:

Outbound Product Managers are key to help us scale as we continue to be one of the fastest-growing business units at ServiceNow. Outbound Product Managers combine a deep understanding of product capabilities, and market and competitive dynamics, with a passion to inform roadmap and help our GTM, partner and customer ecosystem understand the value delivered.

What you get to do in this role:

• Create high-quality enablement content that describes the value of the product innovation with a focus on Field Service Management solution
• Develop a deep understanding of and document, customer use cases and success outcomes to influence the product roadmaps
• Develop best practices assets including early product demos to drive product adoption by customers and partners
• Become a trusted resource to promote the FSM product vision with industry influencers, strategic partners and analyst firms.
• Work in close coordination with Inbound Product Management, Product Marketing, Product Success and Technical Alliances to define product strategy, release themes, go-to-market and customer adoption plans.
• Lead cross-functional teams to accomplish our goals

Qualifications

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• 8+ years of Product Management or related experience in the Field Services Management domain is a must
• Experience in Solution Consulting/Solution Architecture/Enterprise Architecture functions are a plus
• Very strong written and oral communication skills
• Strong bias towards action, being hands-on with product, and a sense of urgency to "win" in the market
• Excellent people and management skills to interact with customers, executive staff, colleagues and cross-functional teams, and third parties

For positions in this location, we offer a base pay of $163,600 - $286,300, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Description

Do you want to be part of a team that is building industry changing technology? Project Kuiper is an initiative to increase global broadband access through a constellation of 3,236 satellites in low Earth orbit (LEO). It's mission is to bring fast, affordable broadband to unserved and underserved communities around the world. Project Kuiper will help close the digital divide by delivering fast, affordable broadband to a wide range of customers, including consumers, businesses, government agencies, and other organizations operating in places without reliable connectivity.

The Kuiper Field Services team is looking for a software engineer to join our team. Field Services Management (FSM) plays a critical role to ensure Kuiper customers can install the antenna required to access Kuiper internet. FSM systems own technician hiring, training and onboarding; Territory management; technician scheduling and dispatch; workforce management; and integrating with Kuiper app and website, Customer Service applications to schedule, manage and track installations.

We are a team that enjoys solving hard problems and delivering incrementally. We strive to create a culture that is collaborative, empathetic, inclusive and diverse.

Key job responsibilities

• You solve difficult problems, applying appropriate technologies and best practices.

• You work with your team to invent, design and build software that is stable and performant.

• You are proficient in a broad range of design approaches and know when it is appropriate to use them (and when it is not). Your solutions are pragmatic.

• You consider the legacy of the code you produce and write code that an SDE unfamiliar with the system can understand.

• You limit the use of short-term workarounds. You do things with the proper level of complexity the first time (or at least minimize incidental complexity).

• You create flexible software without over-engineering. You make appropriate trade-offs, re-use where possible, and are judicious about introducing dependencies.

• You are efficient with resource usage (e.g., system hardware, database, memory/CPU, etc.)

**This role is located in Redmond, WA and candidate will be required to be onsite. No location flexibility.

Export Control Requirement

Due to applicable export control laws and regulations, candidates must be a U.S. citizen or national, U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum.

About the team

The Software and Networking organization is responsible for all of the software, services and infrastructure needed to securely and safely fly each Kuiper satellite, manage Kuiper's satellite constellation, control Kuiper's ground infrastructure and deliver highly available network services to our customers around the world.

Basic Qualifications

• 3+ years of non-internship professional software development experience

• 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience

• Experience programming with at least one software programming language

Preferred Qualifications

• 3+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience

• Bachelor's degree in computer science or equivalent

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $129,300/year in our lowest geographic market up to $223,600/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit . This position will remain posted until filled. Applicants should apply via our internal or external career site.

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
**This position reports to:** GM, Field Service Management
**Company:**
**Work matters.** It's where we spend a third of our lives. And the workplace of the future is going to be a great place. We're dedicated to bringing that to life for people everywhere. That's why we put people at the heart of everything we do.
**People matter.** Our people have a passion for learning, building, and innovating. Whether you're an engineer, a sales professional, a finance expert, or anything in between, our roles aim to provide each person with meaningful impact and plenty of room to grow.
**The Team:**
The CRM and Industries Workflows products enable organizations to create seamless customer experiences and drive strong customer loyalty. Our products-Customer Service Management, Sales and Order Management, and Field Service Management-along with industry-verticalized solutions, can deliver omnichannel customer engagement and operations. These offerings unite front, middle, and back-office teams to sell, fulfill, and service through a single AI-powered platform.
**The Role:**
Outbound Product Managers are essential to scaling our business as one of the fastest-growing units at ServiceNow. They combine a deep understanding of product capabilities and market dynamics with a passion for influencing the roadmap and helping our GTM, partner, and customer ecosystems understand the value we deliver.
**What You Get to Do in This Role:**
+ Create high-quality enablement content that communicates the value of product innovations within our Field Service Management product.
+ Develop a deep understanding of customer use cases and success outcomes, and document them to influence product roadmaps.
+ Develop best-practice assets, including early product demos, to drive product adoption by customers and partners.
+ Become a trusted resource to promote the Field Service Management product vision with industry influencers, strategic partners, and other stakeholders.
+ Collaborate closely with Inbound Product Management, Product Marketing, Product Success, and Technical Alliances to define product strategy, release themes, go-to-market plans, and customer adoption initiatives.
+ Manage fellow Outbound Product Managers and cross-functional teams to achieve shared goals.
**To be successful in this role you have:**
+ Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
+ 15+ years of Product Management or related experience
+ 10+ years of experience in the Field Service Management domain
+ Excellent written and oral communication skills
+ Strong bias toward action, hands-on with product, and a sense of urgency to succeed in the market
+ Outstanding interpersonal and leadership skills to work effectively with customers, executives, colleagues, cross-functional teams, and external partners
**Preferred**
+ Experience in Solution Consulting, Solution Architecture, or Enterprise Architecture (a plus)
#ProductJobs
For positions in this location, we offer a base pay of $217,500 - $380,700, plus equity (when applicable), variable/incentive compensation, and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan, and family leave programs. Compensation is based on the geographic location where the role is located, and is subject to change based on work location.
**Work Personas**
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here ( . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
**Equal Opportunity Employer**
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
**Accommodations**
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact for assistance.
**Export Control Regulations**
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
**This position reports to** : GM, Field Service Management
**The Team:**
The CRM and Industries Workflows products enable organizations to create seamless customer experiences and drive fierce customer loyalty. Our products, Customer Service Management, Sales and Order Management and Field Service Management, and Industry verticalized solutions, deliver omnichannel customer engagement and operations while uniting the front, middle, and back office teams to sell, fulfill and service through a single AI-powered platform.
**The Role:**
Outbound Product Managers are key to help us scale as we continue to be one of the fastest-growing business units at ServiceNow. Outbound Product Managers combine a deep understanding of product capabilities, and market and competitive dynamics, with a passion to inform roadmap and help our GTM, partner and customer ecosystem understand the value delivered.
**What you get to do in this role:**
+ Create high-quality enablement content that describes the value of the product innovation with a focus on Field Service Management solution
+ Develop a deep understanding of and document, customer use cases and success outcomes to influence the product roadmaps
+ Develop best practices assets including early product demos to drive product adoption by customers and partners
+ Become a trusted resource to promote the FSM product vision with industry influencers, strategic partners and analyst firms.
+ Work in close coordination with Inbound Product Management, Product Marketing, Product Success and Technical Alliances to define product strategy, release themes, go-to-market and customer adoption plans.
+ Lead cross-functional teams to accomplish our goals
+ Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
+ 8+ years of Product Management or related experience in the Field Services Management domain is a must
+ Experience in Solution Consulting/Solution Architecture/Enterprise Architecture functions are a plus
+ Very strong written and oral communication skills
+ Strong bias towards action, being hands-on with product, and a sense of urgency to "win" in the market
+ Excellent people and management skills to interact with customers, executive staff, colleagues and cross-functional teams, and third parties
For positions in this location, we offer a base pay of $163,600 - $286,300, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.
**Work Personas**
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here ( . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
**Equal Opportunity Employer**
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
**Accommodations**
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact for assistance.
**Export Control Regulations**
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

Description
Do you want to be part of a team that is building industry changing technology? Project Kuiper is an initiative to increase global broadband access through a constellation of 3,236 satellites in low Earth orbit (LEO). It's mission is to bring fast, affordable broadband to unserved and underserved communities around the world. Project Kuiper will help close the digital divide by delivering fast, affordable broadband to a wide range of customers, including consumers, businesses, government agencies, and other organizations operating in places without reliable connectivity.
The Kuiper Field Services team is looking for a software engineer to join our team. Field Services Management (FSM) plays a critical role to ensure Kuiper customers can install the antenna required to access Kuiper internet. FSM systems own technician hiring, training and onboarding; Territory management; technician scheduling and dispatch; workforce management; and integrating with Kuiper app and website, Customer Service applications to schedule, manage and track installations.
We are a team that enjoys solving hard problems and delivering incrementally. We strive to create a culture that is collaborative, empathetic, inclusive and diverse.
Key job responsibilities
- You solve difficult problems, applying appropriate technologies and best practices.
- You work with your team to invent, design and build software that is stable and performant.
- You are proficient in a broad range of design approaches and know when it is appropriate to use them (and when it is not). Your solutions are pragmatic.
- You consider the legacy of the code you produce and write code that an SDE unfamiliar with the system can understand.
- You limit the use of short-term workarounds. You do things with the proper level of complexity the first time (or at least minimize incidental complexity).
- You create flexible software without over-engineering. You make appropriate trade-offs, re-use where possible, and are judicious about introducing dependencies.
- You are efficient with resource usage (e.g., system hardware, database, memory/CPU, etc.)
**This role is located in Redmond, WA and candidate will be required to be onsite. No location flexibility.
Export Control Requirement
Due to applicable export control laws and regulations, candidates must be a U.S. citizen or national, U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum.
About the team
The Software and Networking organization is responsible for all of the software, services and infrastructure needed to securely and safely fly each Kuiper satellite, manage Kuiper's satellite constellation, control Kuiper's ground infrastructure and deliver highly available network services to our customers around the world.
Basic Qualifications
- 3+ years of non-internship professional software development experience
- 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience
- Experience programming with at least one software programming language
Preferred Qualifications
- 3+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience
- Bachelor's degree in computer science or equivalent
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $129,300/year in our lowest geographic market up to $223,600/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit . This position will remain posted until filled. Applicants should apply via our internal or external career site.

Description
Do you want to be part of a team that is building industry changing technology? Project Kuiper is an initiative to increase global broadband access through a constellation of 3,236 satellites in low Earth orbit (LEO). It's mission is to bring fast, affordable broadband to unserved and underserved communities around the world. Project Kuiper will help close the digital divide by delivering fast, affordable broadband to a wide range of customers, including consumers, businesses, government agencies, and other organizations operating in places without reliable connectivity.
The Kuiper Field Services team is looking for a software engineer to join our team. Field Services Management (FSM) plays a critical role to ensure Kuiper customers can install the antenna required to access Kuiper internet. FSM systems own technician hiring, training and onboarding; Territory management; technician scheduling and dispatch; workforce management; and integrating with Kuiper app and website, Customer Service applications to schedule, manage and track installations.
We are a team that enjoys solving hard problems and delivering incrementally. We strive to create a culture that is collaborative, empathetic, inclusive and diverse.
Key job responsibilities
- You solve difficult problems, applying appropriate technologies and best practices.
- You work with your team to invent, design and build software that is stable and performant.
- You are proficient in a broad range of design approaches and know when it is appropriate to use them (and when it is not). Your solutions are pragmatic.
- You consider the legacy of the code you produce and write code that an SDE unfamiliar with the system can understand.
- You limit the use of short-term workarounds. You do things with the proper level of complexity the first time (or at least minimize incidental complexity).
- You create flexible software without over-engineering. You make appropriate trade-offs, re-use where possible, and are judicious about introducing dependencies.
- You are efficient with resource usage (e.g., system hardware, database, memory/CPU, etc.)
**This role is located in Redmond, WA and candidate will be required to be onsite. No location flexibility.
Export Control Requirement
Due to applicable export control laws and regulations, candidates must be a U.S. citizen or national, U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum.
About the team
The Software and Networking organization is responsible for all of the software, services and infrastructure needed to securely and safely fly each Kuiper satellite, manage Kuiper's satellite constellation, control Kuiper's ground infrastructure and deliver highly available network services to our customers around the world.
Basic Qualifications
- 3+ years of non-internship professional software development experience
- 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience
- Experience programming with at least one software programming language
Preferred Qualifications
- 3+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience
- Bachelor's degree in computer science or equivalent
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $129,300/year in our lowest geographic market up to $223,600/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit . This position will remain posted until filled. Applicants should apply via our internal or external career site.

Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

This position reports to: GM, Field Service Management

Company:

Work matters. Its where we spend a third of our lives. And the workplace of the future is going to be a great place. Were dedicated to bringing that to life for people everywhere. Thats why we put people at the heart of everything we do.

People matter. Our people have a passion for learning, building, and innovating. Whether youre an engineer, a sales professional, a finance expert, or anything in between, our roles aim to provide each person with meaningful impact and plenty of room to grow.

The Team:

The CRM and Industries Workflows products enable organizations to create seamless customer experiences and drive strong customer loyalty. Our productsCustomer Service Management, Sales and Order Management, and Field Service Managementalong with industry-verticalized solutions, can deliver omnichannel customer engagement and operations. These offerings unite front, middle, and back-office teams to sell, fulfill, and service through a single AI-powered platform.

The Role:

Outbound Product Managers are essential to scaling our business as one of the fastest-growing units at ServiceNow. They combine a deep understanding of product capabilities and market dynamics with a passion for influencing the roadmap and helping our GTM, partner, and customer ecosystems understand the value we deliver.

What You Get to Do in This Role:

• Create high-quality enablement content that communicates the value of product innovations within our Field Service Management product.
• Develop a deep understanding of customer use cases and success outcomes, and document them to influence product roadmaps.
• Develop best-practice assets, including early product demos, to drive product adoption by customers and partners.
• Become a trusted resource to promote the Field Service Management product vision with industry influencers, strategic partners, and other stakeholders.
• Collaborate closely with Inbound Product Management, Product Marketing, Product Success, and Technical Alliances to define product strategy, release themes, go-to-market plans, and customer adoption initiatives.
• Manger fellow Outbound Product Managers and cross-functional teams to achieve shared goals.

Qualifications

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• 15+ years of Product Management or related experience
• 10+ years of experience in the Field Service Management domain
• Excellent written and oral communication skills
• Strong bias toward action, hands-on with product, and a sense of urgency to succeed in the market
• Outstanding interpersonal and leadership skills to work effectively with customers, executives, colleagues, cross-functional teams, and external partners

Preferred

• Experience in Solution Consulting, Solution Architecture, or Enterprise Architecture (a plus)

#ProductJobs

For positions in this location, we offer a base pay of $217,500 - $380,700, plus equity (when applicable), variable/incentive compensation, and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan, and family leave programs. Compensation is based on the geographic location where the role is located, and is subject to change based on work location.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

From Fortune. 2025 Fortune Media IP Limited. All rights reserved. Used under license.

#J-18808-Ljbffr

Our client is seeking a highly skilled and motivated Field Service Technician who can manage their duties remotely while overseeing installation and maintenance operations in the field. This is a unique, fully remote role where you will provide remote support, diagnostics, and guidance to on-site teams and clients for complex equipment and systems. The ideal candidate will possess a strong technical aptitude, excellent problem-solving skills, and the ability to effectively communicate technical information. Responsibilities include providing remote troubleshooting for hardware and software issues, guiding field personnel through installation and repair procedures, monitoring system performance remotely, and creating detailed technical documentation. You will also be responsible for remote diagnostics of equipment failures, identifying necessary parts and tools, and coordinating with logistics for timely delivery. This role requires a deep understanding of mechanical, electrical, and software systems relevant to our client's products. Experience with diagnostic tools, remote access software, and CRM systems is essential. We are looking for an individual with a proactive approach, a commitment to customer satisfaction, and the ability to work independently in a remote setting. A technical degree or certification in a relevant field (e.g., electrical, mechanical, electronics) and a minimum of 4 years of experience in field service or technical support roles are required. Experience in a remote support capacity is highly desirable. This position offers the unique opportunity to manage service operations from afar, ensuring client satisfaction and operational uptime for installations and maintenance activities across the **Portland, Oregon, US** region and beyond. Your contribution will be critical to maintaining the high standards of service our client provides.