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Field Service Technicians - (P)
Posted 18 days ago
Job Viewed
Job Description
As a
Field Service Technician at Siemens Energy, your day begins with preparing for
travel to customer sites where rotating equipment-typically gas
turbines-requires your expertise. You'll work hands-on to install,
troubleshoot, maintain, and repair energy systems, ensuring they operate safely
and efficiently. Whether interpreting technical drawings or navigating
challenging environments, your role is essential to keeping energy systems
running smoothly. You'll be part of a team that values safety, precision, and
reliability in every task.
**HowYou'll Make an Impact**
-
Install, maintain, troubleshoot, and repair rotating energy equipment,
primarily gas turbines
- Travel to various customer sites to perform on-site service and support
- Interpret technical documents including blueprints, manuals, and process
procedures
- Ensure all work is performed safely and efficiently, following strict safety
protocols
- Provide mechanical expertise and technical assistance for machinery and
accessory equipment
- Perform physically demanding tasks such as lifting, climbing, kneeling, and
working in extreme environments
Applicants must be legally authorized for
employment in the United States without need for current or future
employer-sponsored work authorization. Siemens Energy employees with current
visa sponsorship may be eligible for internal transfers.
**WhatYou Bring**
-
Associate degree or technical certification in Mechanical or Electrical
Engineering (or related field)
- 2+ years of experience in field service or maintenance of rotating equipment
- Ability to read and interpret technical drawings and small instrument
readings
- Strong physical capability to perform demanding tasks in varied environments
- Applicants must be legally authorized for employment in the United States
without need for current or future employer-sponsored work authorization.
Siemens Energy employees with current visa sponsorship may be eligible for
internal transfers.
**Positionphysical requirements:**
· Frequently lift 30-50 lbs
· Frequently able to carry 30-50 lbs
· Continuously reach above shoulder, front, and
sides.
· Be able to hold, grasp and turn with hand for
up to 10-12 hrs
· Be able to bend, crouch, kneel, climb, and
crawl frequently.
· Able to be exposed to rigorous environments
(ie: hot, cold, weather)
· Able to hear in noisy environments with focus
and clarity of thought.
· Able to read small numbers on instruments and
technical drawings.
**About the Team**
**Gas Services**
Our Gas Services
division offers Low-emission power generation through service and
decarbonization. Zero or low emission power generation and all gas turbines
under one roof, steam turbines and generators. Decarbonization opportunities
through service offerings, modernization, and digitalization of the fleet.
**Who is Siemens Energy?**
At Siemens Energy, we
are more than just an energy technology company. With ~100,000 dedicated
employees in more than 90 countries, we develop the energy systems of the
future, ensuring that the growing energy demand of the global community is met
reliably and sustainably. The technologies created in our research departments
and factories drive the energy transition and provide the base for one sixth of
the world's electricity generation.
Our global team is
committed to making sustainable, reliable, and affordable energy a reality by
pushing the boundaries of what is possible. We uphold a 150-year legacy of
innovation that encourages our search for people who will support our focus on
decarbonization, new technologies, and energy transformation.
Find out how you can
make a difference at Siemens Energy: Career growth and development opportunities; supportivework culture
+ Company paid Health and wellness benefits
+ Paid Time Off and paid holidays
+ 401K savings plan with company match
+ Family building benefits
+ Parental leave
Employment Opportunity Statement
Siemens Energy is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local
law.
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            Technical Support
 
                        Posted today
Job Viewed
Job Description
**Tuknik Government Solutions** , a Koniag Government Services Company, is seeking an experienced **Technical Support** analyst to support TGS and our government customer in Baltimore, MD.
We offer competitive compensation and an extraordinary benefits package including health, dental and vision insurance, 401K with company matching, flexible spending accounts, paid holidays, three weeks paid time off, and more.
**Job Overview:**
Provides technical assistance and support for internal customers, both in person and remote, using agency standard software and hardware. Troubleshoot, address and (to the extent possible) rectify software and hardware issues, meeting customer needs to use agency systems and/or maintain connection, usage, or physical set-ups of required hardware and/or software.
**Essential Duties and Responsibilities include the following (not listed in order of importance; other duties may be assigned):**
+ Perform software/hardware customer support and troubleshooting for workstation, laptop, printer, and other similar IT equipment.
+ Provide basic IT troubleshooting. While addressing the situation, keep end-users notified until resolved. If unable to resolve the issue within the same day, apprise management immediately and update the problem tracking system with all actions taken within one hour of the resolution of any issue.
+ Assist staff with user support of installed Microsoft, Adobe, and AutoCAD software applications.
+ Utilize the problem tracking system to document all end user, hardware and software issues encountered. The system is updated in real time and closed out properly upon resolution of issues.
+ Utilize email, instant messaging, and other monitoring tools to remain aware of current issues affecting widespread availability.
+ Open a ticket in the problem tracking system for every customer contact and determine and document scope, impact, and priority; resolve, or escalate as appropriate.
+ Follow-up with customers, vendors, or SSA components, as required, to resolve problems and ensure ticket updates are current.
+ Close all tickets only when a problem has been resolved to the customer's satisfaction and all steps to resolve an issue are completely documented in the service tickets.
**Work Experience, Knowledge, Skills & Abilities:**
+ To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
+ The requirements listed below are representative of the knowledge, skill and ability required.
+ Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
+ High School Diploma and/or related advanced training.
+ At least 2 years of experience in desktop and computer peripheral installation and assistance.
**Abilities:**
+ Ability to organize, prioritize and meet deadlines
+ Excellent critical thinking skills
+ Strong self-starter requiring minimal supervision
+ Strong problem-solving skills
+ Strong verbal communication to effectively express concepts, plans, and proposal
**Our Equal Employment Opportunity Policy**
The company is an equal opportunity employer. The company shall not discriminate against any employee or applicant because of race, color, religion, creed, ethnicity, sex, sexual orientation, gender or gender identity (except where gender is a bona fide occupational qualification), national origin or ancestry, age, disability, citizenship, military/veteran status, marital status, genetic information or any other characteristic protected by applicable federal, state, or local law. We are committed to equal employment opportunity in all decisions related to employment, promotion, wages, benefits, and all other privileges, terms, and conditions of employment.
The company is dedicated to seeking all qualified applicants. If you require an accommodation to navigate or apply for a position on our website, please get in touch with Heaven Wood via e-mail at or by calling to request accommodations.
Koniag Government Services (KGS) is an Alaska Native Owned corporation supporting the values and traditions of our native communities through an agile employee and corporate culture that delivers Enterprise Solutions, Professional Services and Operational Management to Federal Government Agencies. As a wholly owned subsidiary of Koniag, we apply our proven commercial solutions to a deep knowledge of Defense and Civilian missions to provide forward leaning technical, professional, and operational solutions. KGS enables successful mission outcomes for our customers through solution-oriented business partnerships and a commitment to exceptional service delivery. We ensure long-term success with a continuous improvement approach while balancing the collective interests of our customers, employees, and native communities. For more information, please visit Opportunity Employer/Veterans/Disabled. Shareholder Preference in accordance with Public Law 88-352_**
**Job Details**
**Job Family** **Client Techncial Support and Training**
**Job Function** **Mgmt.-Customer Technical Support**
**Pay Type** **Hourly**
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            Technical Support
Posted today
Job Viewed
Job Description
Job Description
SPosition: Technology Support Technician Department: IT
Department Head: SVP, Infrastructure Supervisor Technology Support Manager
Experience: 1-3 years
Job Summary:
The Technology Support Technician is responsible for providing first level support for all incoming Help Desk requests via telephone, e-mail and walk-in. This role will provide courteous, timely, and effective resolution of customer issues. The duties include taking phone calls from business users or communicating with them through messaging platforms, helping users diagnose technical issues over the phone or in person, and speaking with them about installing hardware or software on their computers. This position will also be responsible for escalating requests when appropriate to other technology support team members to assist with resolving reported issues in a timely manner and with a high degree of focus on customer satisfaction.
Duties/Responsibilities:
- Handle customer technical support cases through phone and email submission.
- Accurately document all updates and resolution steps in ticketing system for reported issues.
- Maintain effective and timely communication with company staff on status of their reported issues through resolution.
- Assist in the set-up and installation of new personal computer equipment.
- Assist in administration of computer equipment changes resulting from personnel changes, including new hires, terminations, transfers, etc.
- Install new hardware and software upgrades in accordance with established procedures and software licensing agreements.
- Work with and train end-users with various degrees of computer knowledge.
- Provide guidance and explain policies and procedures to end-users.
- Monitor computer virus activity and assist in the deployment of virus protection software on personal computers.
- Participate in on-call rotation as needed.
- Apply standard principles, concepts and techniques to identify and resolve semi-complex user problems with a high level of detail and accuracy.
- Assist with updating infrastructure documentation.
- Assist with updating policies, procedures and best practices as needed.
- Participate as a team member in a collaborative environment.
- Actively contribute to completion of team goals and assigned tasks.
- Typically work under direct and frequent supervision while performing routine duties using established procedures.
- Perform other duties as assigned.
Required Skills / Abilities:
- Effective oral and written communication skills and strong interpersonal skills
- Analytical and problem-solving abilities.
- Effective time management skills and strong attention to detail
- Perform duties with a high level of accuracy.
- On-time regular attendance.
Education & Experience:
- Associate degree or an equivalent combination of education and experience
- 1-3 years of related experience in a call center or help desk environment.
- Working knowledge of routine work technologies and applications.
- Basic understanding of computer networks.
- Familiarity with mobile devices.
Working Conditions:
Ability to sit for extended periods of time assisting users on the telephone or in person. Ability to lift and move up to 50 pounds of computer hardware and related equipment. Work performed in a general office environment. Flexibility to work days, evenings and weekends as needed.
TTPS a plus.
Skills
Technical support, Customer service, Troubleshooting, support, Windows, Help desk support, Active directory, Hardware, Desktop
Top Skills Details
Technical support, Customer service, Troubleshooting, support
Additional Skills & Qualifications
worksite location: 1200 Morris Dr #320, Chesterbrook, PA 19087
Experience Level
Intermediate Level
Pay and Benefits
The pay range for this position is $ - $ /yr.
Type
This is a hybrid position in Chesterbrook,PA.
Application Deadline
This position is anticipated to close on Nov 7, 2025.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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            Technical Support
Posted 1 day ago
Job Viewed
Job Description
Job Description
SPosition: Technology Support Technician Department: IT
Department Head: SVP, Infrastructure Supervisor Technology Support Manager
Experience: 1-3 years
Job Summary:
The Technology Support Technician is responsible for providing first level support for all incoming Help Desk requests via telephone, e-mail and walk-in. This role will provide courteous, timely, and effective resolution of customer issues. The duties include taking phone calls from business users or communicating with them through messaging platforms, helping users diagnose technical issues over the phone or in person, and speaking with them about installing hardware or software on their computers. This position will also be responsible for escalating requests when appropriate to other technology support team members to assist with resolving reported issues in a timely manner and with a high degree of focus on customer satisfaction.
Duties/Responsibilities:
- Handle customer technical support cases through phone and email submission.
- Accurately document all updates and resolution steps in ticketing system for reported issues.
- Maintain effective and timely communication with staff on status of their reported issues through resolution.
- Assist in the set-up and installation of new personal computer equipment.
- Assist in administration of computer equipment changes resulting from personnel changes, including new hires, terminations, transfers, etc.
- Install new hardware and software upgrades in accordance with established procedures and software licensing agreements.
- Work with and train end-users with various degrees of computer knowledge.
- Provide guidance and explain policies and procedures to end-users.
- Monitor computer virus activity and assist in the deployment of virus protection software on personal computers.
- Participate in on-call rotation as needed.
- Apply standard principles, concepts and techniques to identify and resolve semi-complex user problems with a high level of detail and accuracy.
- Assist with updating infrastructure documentation.
- Assist with updating policies, procedures and best practices as needed.
- Participate as a team member in a collaborative environment.
- Actively contribute to completion of team goals and assigned tasks.
- Typically work under direct and frequent supervision while performing routine duties using established procedures.
- Perform other duties as assigned.
Required Skills / Abilities:
- Effective oral and written communication skills and strong interpersonal skills
- Analytical and problem-solving abilities.
- Effective time management skills and strong attention to detail
- Perform duties with a high level of accuracy.
- On-time regular attendance.
Education & Experience:
- Associate degree or an equivalent combination of education and experience
- 1-3 years of related experience in a call center or help desk environment.
- Working knowledge of routine work technologies and applications.
- Basic understanding of computer networks.
- Familiarity with mobile devices.
Working Conditions:
Ability to sit for extended periods of time assisting users on the telephone or in person. Ability to lift and move up to 50 pounds of computer hardware and related equipment. Work performed in a general office environment. Flexibility to work days, evenings and weekends as needed.
TTPS a plus.
Skills
Technical support, Customer service, Troubleshooting, support, Windows, Help desk support, Active directory, Hardware, Desktop
Top Skills Details
Technical support,Customer service,Troubleshooting,support
Additional Skills & Qualifications
worksite location: 1200 Morris Dr #320, Chesterbrook, PA 19087
Experience Level
Intermediate Level
Pay and Benefits
The pay range for this position is $ - $ /yr.
Type
This is a hybrid position in Chesterbrook,PA.
Application Deadline
This position is anticipated to close on Nov 7, 2025.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Is this job a match or a miss?
 
            
        
                                
            
                 
            
        
            Technical Support
 
                        Posted 2 days ago
Job Viewed
Job Description
**Tuknik Government Solutions** , a Koniag Government Services Company, is seeking an experienced **Technical Support** analyst to support TGS and our government customer in Baltimore, MD.
We offer competitive compensation and an extraordinary benefits package including health, dental and vision insurance, 401K with company matching, flexible spending accounts, paid holidays, three weeks paid time off, and more.
**Job Overview:**
Provides technical assistance and support for internal customers, both in person and remote, using agency standard software and hardware. Troubleshoot, address and (to the extent possible) rectify software and hardware issues, meeting customer needs to use agency systems and/or maintain connection, usage, or physical set-ups of required hardware and/or software.
**Essential Duties and Responsibilities include the following (not listed in order of importance; other duties may be assigned):**
+ Perform software/hardware customer support and troubleshooting for workstation, laptop, printer, and other similar IT equipment.
+ Provide basic IT troubleshooting. While addressing the situation, keep end-users notified until resolved. If unable to resolve the issue within the same day, apprise management immediately and update the problem tracking system with all actions taken within one hour of the resolution of any issue.
+ Assist staff with user support of installed Microsoft, Adobe, and AutoCAD software applications.
+ Utilize the problem tracking system to document all end user, hardware and software issues encountered. The system is updated in real time and closed out properly upon resolution of issues.
+ Utilize email, instant messaging, and other monitoring tools to remain aware of current issues affecting widespread availability.
+ Open a ticket in the problem tracking system for every customer contact and determine and document scope, impact, and priority; resolve, or escalate as appropriate.
+ Follow-up with customers, vendors, or SSA components, as required, to resolve problems and ensure ticket updates are current.
+ Close all tickets only when a problem has been resolved to the customer's satisfaction and all steps to resolve an issue are completely documented in the service tickets.
**Work Experience, Knowledge, Skills & Abilities:**
+ To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
+ The requirements listed below are representative of the knowledge, skill and ability required.
+ Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
+ High School Diploma and/or related advanced training.
+ At least 2 years of experience in desktop and computer peripheral installation and assistance.
**Abilities:**
+ Ability to organize, prioritize and meet deadlines
+ Excellent critical thinking skills
+ Strong self-starter requiring minimal supervision
+ Strong problem-solving skills
+ Strong verbal communication to effectively express concepts, plans, and proposal
**Our Equal Employment Opportunity Policy**
The company is an equal opportunity employer. The company shall not discriminate against any employee or applicant because of race, color, religion, creed, ethnicity, sex, sexual orientation, gender or gender identity (except where gender is a bona fide occupational qualification), national origin or ancestry, age, disability, citizenship, military/veteran status, marital status, genetic information or any other characteristic protected by applicable federal, state, or local law. We are committed to equal employment opportunity in all decisions related to employment, promotion, wages, benefits, and all other privileges, terms, and conditions of employment.
The company is dedicated to seeking all qualified applicants. If you require an accommodation to navigate or apply for a position on our website, please get in touch with Heaven Wood via e-mail at or by calling to request accommodations.
Koniag Government Services (KGS) is an Alaska Native Owned corporation supporting the values and traditions of our native communities through an agile employee and corporate culture that delivers Enterprise Solutions, Professional Services and Operational Management to Federal Government Agencies. As a wholly owned subsidiary of Koniag, we apply our proven commercial solutions to a deep knowledge of Defense and Civilian missions to provide forward leaning technical, professional, and operational solutions. KGS enables successful mission outcomes for our customers through solution-oriented business partnerships and a commitment to exceptional service delivery. We ensure long-term success with a continuous improvement approach while balancing the collective interests of our customers, employees, and native communities. For more information, please visit Opportunity Employer/Veterans/Disabled. Shareholder Preference in accordance with Public Law 88-352_**
**Job Details**
**Job Family** **Client Techncial Support and Training**
**Job Function** **Mgmt.-Customer Technical Support**
**Pay Type** **Hourly**
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            Technical Support
Posted 4 days ago
Job Viewed
Job Description
Are you ready to launch your career in IT? TEKsystems is seeking a motivated and customer-focused individual with 0-2 years of experience to join our team as a Technical Support Specialist. This is a fantastic opportunity to gain hands-on experience, grow your technical skills, and make an impact in a fast-paced environment.
About the Role
As a Technical Support Specialist, you'll be responsible for resolving technical issues, supporting end-users, and contributing to the success of our IT operations. You'll receive training, work with experienced professionals, and be part of a team that values collaboration, innovation, and service excellence.
Responsibilities Include:
+ Troubleshooting hardware, software, and network issues via phone, email, and in-person support
+ Logging and tracking support tickets in Salesforce and escalating as needed
+ Providing timely and effective solutions to internal and external customers
+ Collaborating with team members to improve systems and processes
+ Assisting with product testing and documentation
+ Meeting performance goals across chat, phone, and email support channels
Qualifications:
+ A+ certification or equivalent knowledge preferred
+ Basic understanding of networking concepts
+ Strong communication and problem-solving skills
+ Ability to work independently and as part of a team
+ Customer service mindset with attention to detail
Pay and Benefits
The pay range for this position is $22.00 - $22.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
- Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Wappingers Falls,NY.
Application Deadline
This position is anticipated to close on Nov 1, 2025.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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            Technical Support Specialist
Posted 7 days ago
Job Viewed
Job Description
We are seeking a highly skilled Technical Support Specialist to join our team. In this role, you will be responsible for providing technical assistance and support to our customers. You will play a crucial role in ensuring customer satisfaction and resolving technical issues efficiently.
Responsibilities:- Respond to customer inquiries and provide technical support via phone, email, or chat
- Diagnose and troubleshoot technical issues
- Guide customers through the resolution process
- Collaborate with the technical team to escalate complex issues
- Document and track customer interactions and resolutions
- Proven experience as a Technical Support Specialist or similar role
- Excellent communication and customer service skills
- Strong problem-solving abilities
- Knowledge of help desk software and remote support tools
- Technical certifications are a plus
- Bachelor's degree in Computer Science, Information Technology, or related field
- 2+ years of experience in technical support
- Ability to work in a fast-paced environment
- Competitive salary
- Healthcare benefits
- Opportunities for career growth
- Dynamic and collaborative work environment
Company Details
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Technical Support Representative
Posted 20 days ago
Job Viewed
Job Description
Job Summary:  
  
As a Remote Technical Support Representative, you will be the first point of contact for our clients who need assistance with our products and services. Your primary responsibility will be to provide exceptional customer service while diagnosing and resolving technical issues in a timely manner. You will work closely with other team members and departments to ensure customer satisfaction and improve the overall user experience.
Key Responsibilities:  
  
- Provide timely and effective technical support to customers via phone, email, and chat.  
- Diagnose and troubleshoot hardware and software issues, guiding customers through step-by-step solutions.  
- Document customer interactions and technical issues in the support ticketing system.  
- Collaborate with team members to escalate unresolved issues and contribute to continuous improvement efforts.  
- Stay updated on product knowledge, new features, and technical developments to provide accurate information to customers.  
- Assist in the creation and maintenance of technical documentation, FAQs, and user guides.  
- Participate in training sessions and team meetings to enhance skills and share best practices.    
Qualifications:  
  
- High school diploma or equivalent; relevant certifications (e.g., CompTIA A+, ITIL) are a plus.  
- Proven experience in a technical support role or customer service position.  
- Strong understanding of computer systems, mobile devices, and various software applications.  
- Excellent problem-solving skills and the ability to troubleshoot technical issues efficiently.  
- Exceptional communication skills, both verbal and written, with a focus on customer service.  
- Ability to work independently and manage time effectively in a remote work environment.  
- Familiarity with remote access tools and ticketing systems is an advantage.    
What We Offer:  
  
- Competitive salary and benefits package.  
- Flexible work hours and the opportunity to work from home.  
- Ongoing training and professional development opportunities.  
- A supportive and collaborative team environment.  
- Opportunities for career advancement within the company.    
The Traveling Traveler is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applications from individuals of all backgrounds and experiences.
Join us in making a difference and helping our customers navigate the world of technology!
Company Details
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            Technical Support Eng
 
                        Posted 6 days ago
Job Viewed
Job Description
**OVERVIEW**
Provide modality-specific technical service support within a prescribed region to Field Service Engineers (FSE) and Technical Support Specialists (TSS) for resolution of complex customer situations. Recommendations and actions should be focused to drive the region to technical self reliance.
May be required to rotate through the Remote Service Center and providing modality-specific technical support to CMSU external customers as well as internal customers (Applications). Utilizes product expertise to diagnose/resolve customer issues on first contact to minimize system downtime and maximize FSE dispatch avoidance.
Credentialing requirements, including Covid vaccinations, are a condition of employment for this position. CMSU is an Equal Opportunity Employer and reasonable accommodations will be considered.
**RESPONSIBILITIES**
+ Provide on-site and phone support to FSE and TSS to address installation, application and technical issues.
+ Provide second-level support in escalated issues. Escalate issues to National Technical Support (NTS) per protocol.
+ Participate in Technical Operations modality conference calls and ensure that region FSEs are fully informed of the latest information and developments.
+ Regularly review all Field Service Memos and other technical documentation posted on the Service Information System (SIS) and ensure region FSEs fully understand their content.
+ Participate in the installation of new products within the region.
+ Support the Beta testing of Field Maintenance Instructions (FMIs) occurring within the zone. Monitor the status and facilitate the completion of all FMIs within the region.
+ Work with NTS to ensure all Veterans Administration sites are ready for inspection; support each inspection on-site.
+ Monitor sites experiencing abnormally high numbers of service calls and conduct site audits, as appropriate, to uncover underlying causes.
+ Conduct on-the-job-training within the region to help develop a team of senior region modality FSEs to assist other FSEs when the region specialist is unavailable. Mentor FSEs who have failed or struggled in a class at the Training Academy.
+ Define FSE training needs and recommend actions to zone management. Provide supplemental technical training and local seminars related to installation, troubleshooting skills and new product introductions.
+ Review and evaluate systems in terms of image quality and system performance. Implement and monitor field service enhancements and programs (re: InnerVision).
+ Gather input for defining product issues and document concerns. Consult with zone management team in escalating product issues to NTS.
+ Provide timely and accurate technical documentation on assigned projects. Distribute appropriate technical information to the front-line staff. Network with other zones to share technical information.
+ Support zone service marketing efforts.
+ Works directly with eligible external customers in remotely troubleshooting, and when possible, resolving product problems via phone.
+ Collaborates with the Clinical Support Team at the CMSU Solutions Center to analyze and identify solutions to customer issues using product knowledge and remote tools.
+ Escalates technical issues and inquiries, as needed.
+ Provides remote technical support and recommendations on products within a specific imaging modality to internal customers using product knowledge and field experience.
+ Monitors and analyzes service alerts from customer scanners and resolves or escalates as appropriate
+ Contributes to and generates knowledge articles per P&P.
**QUALIFICATIONS**
+ Demonstrated applications knowledge with proven ability to resolve issues caused by basic technologist errors.
+ Proven ability in developing and maintaining effective internal and external working relationships.
+ Must maintain active motor vehicle/driver's license from the state where the employee resides.
+ 4 Year / Bachelor's Degree in BSEE degree or equivalent work experience in lieu of degree
+ 5 years required servicing one or more of the following modalities: Ultrasound, CT, MR, Nuclear, and/or X-Ray/Vascular. In-depth knowledge of two or more products within a specific modality. Prior field Technical Support experience.
+ 7 years preferred servicing one or more of the following modalities: Ultrasound, CT, MR, Nuclear, and/or X-Ray/Vascular. In-depth knowledge of two or more products within a specific modality. Prior field Technical Support experience.
+ Canon Medical Systems in PET CT skills required.
+ Pay Information: Min. of $96,000 to Max $155,200 (annual equivalency). DOE.
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**_About us!_**
_Canon Medical Systems USA, Inc., a world leader in diagnostic imaging, is in search of qualified candidates to fill our open positions. Canon Medical Systems offers a competitive salary and benefits package, we support a diverse workplace and are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, sexual orientation, gender identity, religion, national origin, protected veteran status, or on the basis of disability. We invite you to join and become part of our Canon family._
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