62,323 Field Support Engineer jobs in the United States

Field Support Engineer
**Job details**
**General information**
**Entity**
Safran is an international high-technology group, operating in the aviation (propulsion, equipment and interiors), defense and space markets. Its core purpose is to contribute to a safer, more sustainable world, where air transport is more environmentally friendly, comfortable and accessible. Safran has a global presence, with 100,000 employees and sales of 27.3 billion euros in 2024, and holds, alone or in partnership, world or regional leadership positions in its core markets.
Safran is in the 2nd place in the aerospace and defense industry in TIME magazine's "World's best companies 2024" ranking.
Safran Aerosystems is one of the world leaders in aviation systems dedicated to aircraft and helicopter safety, as well as fluid and fuel management. The company is a key player in the field of flight safety (oxygen, evacuation, floatation) and participates in the decarbonization of aviation through enabling sustainable alternative fuels and new engine architectures. It has 5,200 employees in 7 countries.
**Reference number**

**Job details**
**Domain**
Research, design and development
**Job field / Job profile**
Customer services and support - Product support engineering
**Job title**
Field Support Engineer
**Employment type**
Permanent
**Professional category**
Professional, Engineer & Manager
**Part time / Full time**
Full-time
**Job description**
Are you ready to be part of a team that drives big ideas and even bigger wins? At Safran, we believe in the power of both collaboration and individual contributions. We understand that it takes diverse perspectives, problem-solving skills, dependability, and trust to push each other forward and achieve great success. For us, working here is more than just a job; it's a passion.
There's the unique opportunity to lead the way in aerospace and defense and contribute to creating a safer and more sustainable world.
This position will act as a problem solver where the primary initiative is to resolve customer technical inquiries. Working closely with the Safran Services Engineering team, they will support component redesign initiatives to improve product robustness based on product performance in service. They will draft various documents including engineering change notices, test plans and test reports. The position will require interfacing with multiple departments to achieve the expeditious resolution of daily challenges.
**Candidate skills & requirements**
1. Proactively investigates the opportunities for product improvements based on reports from service and implements improvements to various documentation including drawings and maintenance manuals.
2. Reacts quickly to daily challenges/questions presented by internal and external customers.
3. Generates test plans, reports and analysis in support of service difficulty reports.
4. Generates change notices, Technical Concurrence Notifications and related Engineering documentation.
5. Supports scheduled visits to airline customers.
6. Act as a problem solver to identify root cause and recommend corrective actions.
7. Other duties as assigned.
**Annual salary**
$72,000 - $93,000
**Job location**
**Job location**
North America, United States, New Jersey
**City (-ies)**
1747 NJ-34 NJ 07727 Wall Township
**Applicant criteria**
**Minimum education level achieved**
Bachelor's Degree
**Minimum experience level required**
More than 3 years

Our client, an industry leader in airport operations and technology support, is seeking a dedicated and skilled Field Support Engineer to join their dynamic team. As a Field Support Engineer, you will be an essential part of the technical support department, ensuring the seamless operation of airport IT systems, supporting passenger services, airline coordination, and overall airport functionality. The ideal candidate will demonstrate problem-solving abilities, excellent communication skills, and a proactive attitude, which will enable you to thrive in a fast-paced, diverse environment.
**Job Title:** Field Support Engineer
**Location: HYBRID REMOTE**
**What's the Job?**
+ Maintain and repair hardware and software components including servers, workstations, network devices, and airport-specific equipment.
+ Ensure the proper functioning of Flight Information Display Systems (FIDS), gate displays, and passenger-facing technology.
+ Deploy new technologies and upgrades with minimal disruption to airport operations.
+ Respond rapidly to technical incidents impacting airport services, providing effective solutions.
+ Maintain accurate documentation of system configurations, maintenance logs, and incident reports.
**What's Needed?**
+ Proven IT field support experience, preferably within airport or transportation environments.
+ Strong troubleshooting skills for hardware and software issues.
+ Familiarity with airport systems such as FIDS, BHS, and airline coordination platforms.
+ Ability to work independently and efficiently under pressure.
+ Excellent communication and customer service skills, with fluency in English (C1 level).
**What's in it for me?**
+ Opportunity to work remotely in a supportive and innovative environment.
+ Engage in meaningful work supporting critical airport operations.
+ Develop technical skills with industry-standard technologies like Azure, VMware, and IIS.
+ Be part of a diverse team committed to excellence and continuous improvement.
+ Contribute to a vital industry that connects communities and facilitates global travel.
**Upon completion of waiting period consultants are eligible for:**
+ Medical and Prescription Drug Plans
+ Dental Plan
+ Vision Plan
+ Health Savings Account
+ 401(k), Plus Match
+ Weekly Pay
If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!
**About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells.**
_ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands -_ **_Manpower, Experis, Talent Solutions, and Jefferson Wells_** _-_ creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.
ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.

Field Support Engineer (ATSO)
Astronics Subsidiary Astronics Test Systems
Location Orlando, Florida
Description
**General Summary**
Astronics Test Systems is looking for a Field Service Engineer to join our Customer Support team. The role will be primarily remote, based out of the New York City area, with significant time spent at customer locations. The team is responsible for supporting the hardware and software necessary to perform functional and diagnostic testing on various electrical assemblies (Unit Under Test, or UUT). You will diagnose and repair a large range of electronic and electro-mechanical equipment, striving to provide First-Time Fixes. Solutions include both hardware and software elements. You will also work closely with Orlando office to set priorities and schedules. In this role, you will be the liaison to NYCT MTA and KRC, facilitating communication, attending design reviews, and closing out project items. Additionally, you will be responsible for providing training to customers on-site.
**Principal Duties and Responsibilities:**
+ Understand all aspects of the existing System Self-Test hardware and software package for test systems sold by Astronics.
+ Assemble, calibrate, and install equipment such as ATE/BTE, PXI, and LXI instruments, DMMs, oscilloscopes, power supplies, and custom test equipment as necessary.
+ Tune and troubleshoot equipment for proper operation.
+ Implement test requirements defining input signals to the UUT and determine the corresponding outputs.
+ Generate software using languages including LabView, C, Python, and environments like TestStand and TestCue to control test station assets.
+ Perform troubleshooting as required to determine failure conditions during development.
+ Aid in the development of improvements and changes as required by Engineering.
+ Use revision control software for all source and document data.
+ Provide product demos and on-site training to future and end users.
+ Willingness to travel frequently, up to 70%, to customer sites.
+ Ability to work within both group and individual environments.
+ Train customers on how to use our systems in formal and informal classes.
**Job Specifications**
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
**Qualifications:**
+ Experience and understanding in the application of principles, theories, concepts, practices and standards relating to modern software-defined architectures.
+ Analytical reasoning and problem solving with knowledge in performing root cause analysis and recommending correct action to resolve test failures.
+ Experience with using communication and/or bench test equipment to include but not limited to oscilloscope, multimeter and audio generator.
+ Knowledge of RF Measurements.
+ Experience with software development in C, C++ and C#.
+ Knowledge of Labview desired.
+ Good communication and interpersonal skills.
+ 3-5 years' experience within a technical troubleshooting, customer facing position
+ Ability to be comfortable, calm and flexible while working in a shifting environment
**Preferred Qualifications:**
+ LabView Certification.
**Education/Experience:**
Bachelor's degree in Electrical/Electronics Engineering (BSEE)
**Computer Skills:**
+ Experience with software development languages, such as C, C++, C#, MATLAB, and LabVIEW.
+ Proficient in Microsoft Office.
**Additional Details:**
**Liaison Responsibilities:** On-site at NYCT MTA and KRC facilities for meetings and reviews, acting as a go-between for project managers and customers. Attend on-site design reviews, general meetings, and facilitate communication between engineering, project management, KRC, and OEMs. Assist in closing project open items and send official communication.
**Disclaimer:** The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.
**Employment Eligibility Requirements:**
An offer of employment is contingent on successfully passing a drug test and background check
Due to federal contract obligations, must be a US Citizen or Permanent Resident
**Astronics Test Systems offers a competitive benefit package including:**
Stay Healthy - Health, dental, vision, disability, life insurance, FSA, HSA, as well as voluntary life/AD&D, voluntary critical illness, accident prevention and hospital indemnity
Save for the Future - 401K & Employee Stock Purchase Plan
Find Balance - Employee Assistance Program & Wellness Program
Time for You - Generous Paid Time Off, Paid Holidays and Paid Parental Leave
Professional Growth - Tuition Reimbursement Program
Accommodation Request
Astronics Test Systems is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please e-mail or call: . We will make a determination on your request for reasonable accommodation on a case-by-case basis.
**EOE Statement - All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.**
Position Requirements
Full-Time/Part-Time Full-Time
About the Organization Astronics Corporation (Nasdaq: ATRO) serves the world's aerospace, defense, and other mission critical industries with proven, innovative technology solutions. Astronics works side-by-side with customers, integrating its array of power, connectivity, lighting, structures, interiors, and test technologies to solve complex challenges. For 50 years, Astronics has delivered creative, customer-focused solutions with exceptional responsiveness. Today, global airframe manufacturers, airlines, military branches, completion centers, and Fortune 500 companies rely on the collaborative spirit and innovation of Astronics.
We offer our breadth of technology solutions and services through 11 subsidiary business units and numerous award-winning product brands. Serving our customers is our first priority, and every day we honor this mission with quality, partnership, and energetic global vision.
EOE Statement All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.
This position is currently accepting applications.

**Company Description**
Our drive and control technologies ensure efficient, powerful and safe movement in machines and systems of any size. We inspire our customers with intelligent components, tailored system solutions, and services - from fully connected applications to the factory of the future. Bosch Rexroth is dedicated to making the world a better place through innovation and technology. We are looking for associates who will take on our customers' challenges with passion and persistence until the right solution is found and who will thrive in a face-paced, collaborative and exciting environment.
Why work with Bosch Rexroth?
+ **Challenging Projects** : We are driven by innovation and being at the cutting edge of everything that we do. At Bosch Rexroth every day is different, and your time will be filled with interesting and exciting projects.
+ **Amazing Colleagues:**  Our people make us who we are, and we are very proud of our diverse and skilled global team. Having a supportive and encouraging team around you can make all the difference.
+ **Learning and Development: ** We want you to reach your fullest potential, for both yourself and for Bosch Rexroth. That's why we actively promote growth and development.
+ **Change the World:**  We want to give you the opportunity to not only drive your career forward but also to change the world. The work we do at Bosch Rexroth can make a big difference to the world around you.
+ **Social & Value-Driven:**  We have a tradition of assuming social responsibility in all that we do. Our success, and our roadmap for the future, is based on our lived values. This covers everything, from community to the environment, to being a social employer.
+ **Flexibility & Freedom: ** We strive to give you a balance between your work and home life, as well as the freedom to drive your career forward.
+ **International Opportunities:**  We are a truly global, fully networked company, with locations in more than 80 countries all over the world
**Job Description**
Controls Field Support Engineer to use your knowledge of control theory, electronics and software design to animate very large, powerful, and precise hydraulic machines in all parts of the USA. See your machines come alive by assisting in-house testing, and performing site commissioning and troubleshooting.
+ Troubleshoot and restore function of computer controlled machines in the field.
+ Learn about control system theory, closed and open loop solutions and their implementations in software.
+ Use your knowledge of high level and scripting languages to commission graphical user interfaces, hosted on computer, web or mobile phones to allow users to operate and visualize machines in motion.
+ Troubleshoot computer controlled system hardware and sensors.
+ Integrate distributed controls using ethernet or other industrial network.
+ Become the expert for Bosch Rexroth brand programmable and configurable electronics.
+ Collaborate with mechanical/hydraulic engineering, sales & customer to bring hydraulic machines into high performance use.
+ Provide support regarding control issues at customer sites.
+ Perform other essential and peripheral duties as may be necessary.
+ Able to travel to domestic and international customer sites with little advance notice (approximately 30%)
**Qualifications**
+ Bachelor of Science degree in Computer Engineering, Mechatronics, Computer Science or Electrical Engineering from an accredited institution (ex. CHEA, ABET) Or BS in a technical field
+ 3+ years relevant experience (software debugging, electrical and machine troubleshooting)
+ Ability to read technical drawings
+ Perform test and measurement of control systems
+ Ability to work collaboratively and autonomously
+ Excellent interpersonal, organizational, verbal and written communication skills
+ Clear and accurate problem solving ability
**Additional Information**
**Equal Opportunity Employer, including disability / veterans**
Indefinite U.S. work authorized individuals only. Future sponsorship for work authorization unavailable.
BOSCH is a proud supporter of STEM (Science, Technology, Engineering & Mathematics) Initiatives
+ FIRST Robotics (For Inspiration and Recognition of Science and Technology)
+ AWIM (A World In Motion)

**Position Overview**
Provides field technical support for key account and/or strategic customers on all aspects of established and new products. Visits customer sites regularly to solve problems, build relationships, understand specific support requirements, and lead application development activities. Provides and coordinates technical training for customer personnel. Assists Sales, Business Development, and other staff in the practical application of company products to meet customer needs. Provides support in disseminating technical information for specific applications. Travel will average at least 50% through serving select, top tier customers within assigned territory / region.
**Company Overview**
At FUJIFILM Dimatix Inc., printing and material deposition devices are only as good as their printheads. We are a recognized leader in the manufacturing and design of durable and productive drop-on-demand inkjet printheads that power cutting-edge systems, as well as integrated inkjet solutions that add digital inkjet capabilities to other equipment. These are part of the digitization and transformation of many applications such as commercial printing, graphics, label & packaging, additive manufacturing, ceramic tiles, textiles, electronics and life science research.
We're looking for forward-thinkers eager to spark innovation in inkjet technology. Bring your talents to a team built on collaboration, creativity, and a passion for excellence. At FUJIFILM Dimatix, every product we make begins with the extraordinary people behind it. Join us for groundbreaking work in a flexible, engaging environment.
We're based in two incredible locations: Lebanon, New Hampshire, surrounded by picturesque New England landscapes, and Santa Clara, California, a dynamic hub in Silicon Valley with a mix of innovation, diversity, and sunshine.
Fujifilm is globally headquartered in Tokyo with over 70,000 employees across four key business segments of healthcare, electronics, business innovation, and imaging. We are guided and united by our Group Purpose of "giving our world more smiles." Visit: Description**
**KNOWLEDGE:**
Having wide-ranging and deep product and industry experience, uses professional concepts and resources in accordance with company objectives to resolve customer issues in creative and effective ways.
**JOB COMPLEXITY:**
Works on highly complex issues where analysis of situations or data requires an in-depth evaluation of variable factors. Exercises sound judgment in selecting methods, techniques, and evaluation criteria for obtaining results. Networks with key contacts and follows the prescribed (SOP) global escalation process when requiring assistance. Acts as the technical expert and advocate for the customers' application.
**SUPERVISION:**
Works with little to no supervision to determines the best methods and procedures on all assignments and may be called to support or lead the activities of other personnel on project work or special assignments.
**EXPERIENCE:**
Typically requires a minimum of 8 years of related experience with a Bachelor's degree; or 6 years and a Master's degree; or a PhD with 3 years experience; or equivalent experience.
**ESSENTIAL DUTIES AND RESPONSIBILITIES:**
+ Maintains productive and positive technical support relationship with the top tier set of strategic / key customers.
+ Works as a team with Dimatix Sales and Business Development to provide primary layer of customer interaction.
+ Delivers a timely response to customer inquiries; follows through on all tasks and action items.
+ Conducts customer trainings, both on-site and at Dimatix facilities as required.
+ Assists in the development of technical support documentation, training literature, and programs.
+ Creatively analyzes complex, vague, and difficult customer problems; arrives at logical conclusions or hypotheses.
+ Works closely with global Customer Support colleagues through the global escalation process to engage
+ Engineering and other analytic resources for customer case resolution support.
+ Communicates with other Dimatix departments as necessary and appropriate to respond to customer inquiries.
+ Provides support to Engineering and Business Development through defined feedback channels to ensure customer product requirements are known and met.
+ Participates in and/or leads teams for product specific problems and development opportunities.
+ Prepares Trip Reports on the status of customer products, issues, and opportunities for each customer visit.
+ Extensively travels to customer sites and Dimatix facilities, occasionally on short notice.
+ Travels to exhibitions and provides support on product demonstrations, etc.
+ Regularly trains in Dimatix-NH to stay current with new products, processes, applications, technology, etc.
+ Provides input to product planning and upgrade activities.
+ Performs all required administrative work on-time and accurately: time sheets; expense reports; trip reports; etc.
**QUALIFICATIONS:**
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
**REQUIRED:**
+ Excellent customer interaction skills
+ Bachelor Degree and with a minimum of 6 years of related experience; or 5 years and a Master's degree; or a PhD with 3 years' experience.
+ Expert level understanding of digital printing technology.
+ Advanced reasoning skills to analyze and solve customer problems.
+ Ability to work collaboratively across many functional departments.
+ Excellent written, verbal and presentation skills; command of the English language.
+ Strong math and computational skills.
+ Minimum 5 years of customer support experience, including 3 years of field service support.
+ Ability to educate customers on systems and trouble shoot problems.
**DESIRED:**
+ Expert level understanding of Dimatix products and their applications
+ High level knowledge of chemistry, EE/SW or fluid physics
**PHYSICAL DEMANDS:**
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
+ This job is performed primarily in a normal office environment, where the noise level is moderate. During site visits the environment will include factory floor time with higher noise levels. The job involves standing, walking, sitting, using hands and fingers, some reaching and the ability to lift up to 10 pounds.
**WORK ENVIRONMENT:**
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
+ Normal office environment
+ Frequent travel to customer locations.
+ May potentially handle hazardous waste in accordance with the safe work practices defined in Hazardous Communication and Hazardous Waste training programs. Initial training is required upon hiring status and every 3 years thereafter. Employees handling hazardous waste will insure that waste containers in their work areas are properly labeled and dated. Employees will ensure that waste containers are closed after transferring waste to them. Report any incidents involving hazardous waste to supervisor.
**OTHER:**
+ Other duties as may be assigned.
+ Each employee's primary objective is to assure that the quality, delivery and cost controls within his/her control meet or exceed all of our internal and external customers' requirements.
+ Each employee is required to abide by the Employee Handbook and the rules and regulations explained and provided at each orientation and training session. Special attention must be given to the safety aspects of these documents.
**FUJIFILM Dimatix provides competitive wages, a generous benefits package and a friendly, dynamic working environment.**
**FUJIFILM Dimatix is an E-Verify Employer**
**#LI-Remote**
**EEO Information**
Fujifilm is committed to providing equal opportunities in hiring, promotion and advancement, compensation, benefits, and training regardless of nationality, age, gender, sexual orientation or gender identity, race, ethnicity, religion, political creed, ideology, national, or social origin, disability, veteran status, etc.
**ADA Information**
If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to our HR Department ( ).
**Job Locations** _US-NH-Lebanon_
**Posted Date** _5 months ago_ _(5/1/ :22 AM)_
**_Requisition ID_** _ _
**_Category_** _Technical Services_
**_Company (Portal Searching)_** _FUJIFILM Dimatix, Inc._

Our client is seeking a motivated and experienced Remote Field Support Engineer to provide essential on-site installation, maintenance, and troubleshooting services for our diverse client base. This role is a fully remote position, requiring extensive travel to various customer locations across the region to deliver hands-on technical support for sophisticated network infrastructure. You will be the primary point of contact for resolving complex technical issues, ensuring optimal system performance, and delivering exceptional customer service. The successful candidate must be highly organized, self-directed, and possess excellent diagnostic and problem-solving skills.

Responsibilities:

• Perform on-site installation, configuration, and integration of network hardware and software solutions.
• Diagnose and resolve complex technical issues related to network connectivity, performance, and security in a timely manner.
• Conduct routine maintenance, upgrades, and preventative checks on network equipment at customer sites.
• Provide remote technical support and guidance to end-users and on-site personnel as needed.
• Collaborate with the internal engineering and support teams to escalate and resolve challenging problems.
• Develop and maintain accurate technical documentation, including service reports, installation guides, and troubleshooting procedures.
• Educate customers on system operation, maintenance, and best practices to ensure successful adoption and utilization.
• Manage travel schedules and logistics efficiently to maximize on-site time and minimize disruption.
• Proactively identify potential issues and recommend solutions to prevent future problems.
• Participate in on-call rotation to provide after-hours support as required.

Qualifications:

• Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
• Minimum of 5 years of experience in network infrastructure support, installation, or maintenance.
• Proven expertise in troubleshooting LAN/WAN environments, including routers, switches, firewalls, and wireless access points.
• Strong understanding of TCP/IP, DNS, DHCP, and common network protocols.
• Experience with fiber optic cabling and termination is highly desirable.
• Excellent customer service and interpersonal skills, with the ability to build rapport with clients.
• Ability to work independently and manage time effectively in a remote, travel-intensive role.
• Valid driver's license and a clean driving record.
• Must be comfortable traveling extensively to client sites.
• Industry certifications such as CompTIA Network+, CCNA, or similar are a strong plus.

This role is structured as a remote-first position, with all primary work conducted from your home office and client sites. The main service area encompasses locations originating from Chicago, Illinois, US , and surrounding regions.

**Make an impact with NTT DATA**
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it's a place where you can grow, belong and thrive.
**Your day at NTT DATA**
The Data Center Service Delivery Field Support Engineer (L2) is a developing engineering role, responsible for providing a professional second-line onsite technical support and field engineering service to clients by proactively identifying and resolving technical incidents and problems.
Through pre-emptive service incident and resolution activities, this role restores service to clients by managing incidents and seeing them through to an effective resolution.
The primary objective of this role is to ensure all requests, process events and resolution incidents result in zero missed Service Level Agreement (SLA) conditions.
The Data Center Service Delivery Field Support Engineer (L2) is responsible for managing standard and low complexity incidents, conducting routine, repetitive tasks whilst using readily available information and following standard practices and procedures.
**Key responsibilities:**
+ Ensures that the assigned infrastructure at the client site is configured, installed, tested and operational.
+ Ensures that any software that is part of the solution is installed and configured according to client requirements.
+ Proactively identifies problems and errors as they occur and logs such incidents in a timely manner with the required level of detail.
+ Liaises with all stakeholders including client IT environments, carriers and colleagues to expediate diagnosis of errors and problems and to identify a resolution.
+ Investigates second line support calls assigned and identifies the root cause of incidents and problems following knowledge articles.
+ Responds to and diagnoses all alerts, escalate to L3 Field Engineer when unable to resolve within the stipulated time.
+ Ensures incidents are updated with progress and resolution details in a timely manner using the required platform.
+ Ensures the efficient and comprehensive resolution of incidents and requests.
+ Applies tools, techniques and processes to track, log, report on and correct configuration items, components and changes.
+ Investigates problems in systems, processes and services and assists with the implementation of agreed remedies and preventative measures.
+ Provides second line remote and onsite technical support to clients.
+ Provides second line field engineering services to clients.
+ Reports and escalates issues to 3rd party vendors if necessary.
+ Follows the required handover procedures for shift changes to ensure service continuity.
**To thrive in this role, you need to have:**
+ Good communicate skills, both verbal and written.
+ Ability to plan activities and projects well in advance and take into account possible changing circumstances.
+ Ability to maintain a positive outlook at work.
+ Ability to work well in a pressurized environment.
+ Ability to work hard and put in longer hours when it is necessary.
+ Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information and refraining from interrupting.
+ Ability to adapt to changing circumstances.
+ Ability to place client at the forefront of all interactions, understanding their requirements and creating a positive client experience throughout the total client journey.
**Academic qualifications and certifications:**
+ Bachelor's degree or equivalent in Information Technology or Computing or related field.
+ Professional level certification in different Data Centre technologies such as Cisco, NetApp, EMC- Ex: CCNP (DC), ONTApp etc.
**Required experience:**
+ Moderate level of experience in building, deploying and supporting data center networking infrastructure.
+ Intermediate knowledge of data center network equipment like Nexus and MDS series switching and integration into server and storage technologies.
**Workplace type** **:**
Hybrid Working
**About NTT DATA**
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.
**Equal Opportunity Employer**
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
**Third parties fraudulently posing as NTT DATA recruiters**
NTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters-whether in writing or by phone-in order to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will come from an **@nttdata.com** email address. If you suspect any fraudulent activity, please contact us ( ) .

**Job Description Summary**
Fleet Performance Management team support our globally serviced fleet of 25,000 onshore wind turbines. The overall scope of this role is to reduce waste in our SCADA system, build out a process to validate and approve all future analytics and improve site operations. Ideal candidate can work across all functions and systems to build an optimized SCADA system that supports correctly timed reactive activities, and bundling proactive activities. Key metrics of success are noise reduction and improved availability.
**Job Description**
**Roles and Responsibilities**
+ Support of global fleet improving the site tools and operations to streamline daily site management.
+ Develop in-depth knowledge of each systems control logic, SCADA logic, future control improvements, and optimize functionality together.
+ Build SCADA logic library that is revision controlled and approved. Develop validation requirements for any future analytic deployment.
+ Use experience and acquired technical expertise to execute strategy.
+ In-depth understanding of key business drivers; use this understanding to accomplish own work. In-depth understanding of how work of own team integrates with other teams and contributes to the area.
+ Use judgment and ability to propose different solutions outside of set parameters.
+ A job at this level is likely to be an individual contributor with proven interpersonal skills or an early people leader who can hire and develop talent. Provides informal guidance to new team members
**Required Qualifications**
+ Bachelor's degree from an accredited university or college (or a high school diploma / GED with at least 6 years of experience in related engineering field.
+ Ability and willingness to travel up to 20% of the time
+ Ability and willingness to become certified to climb wind turbine
**Desired Characteristics**
+ Wind turbine controls or systems experience
+ Strong oral and written communication skills.
+ Demonstrated ability to analyze and resolve problems.
+ Ability to document, plan, market, and execute programs.
The salary range for this position is $ 88,600.00 - 118,100.00 USD Annual. The specific salary offered to a candidate may be influenced by a variety of factors including the candidate's experience, their education, and the work location. In addition, this position is eligible for a performance bonus.
Healthcare benefits include medical, dental, vision, and prescription drug coverage; access to a Health Coach, a 24/7 nurse-based resource; and access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services. Retirement benefits include the GE Retirement Savings Plan, a tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions, as well as access to Fidelity resources and planning consultants. Other benefits include tuition assistance, adoption assistance, paid parental leave, disability insurance, life insurance, and paid time-off for vacation or illness.
General Electric Company, Ropcor, Inc., their successors, and in some cases their affiliates, each sponsor certain employee benefit plans or programs (i.e., is a "Sponsor"). Each Sponsor reserves the right to terminate, amend, suspend, replace, or modify its benefit plans and programs at any time and for any reason, in its sole discretion. No individual has a vested right to any benefit under a Sponsor's welfare benefit plan or program. This document does not create a contract of employment with any individual.
The salary range for this position is $ 88,600.00 - 118,100.00 USD Annual. The specific salary offered to a candidate may be influenced by a variety of factors including the candidate's experience, their education, and the work location. In addition, this position is eligible for a performance bonus.
Healthcare benefits include medical, dental, vision, and prescription drug coverage; access to a Health Coach, a 24/7 nurse-based resource; and access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services. Retirement benefits include the GE Retirement Savings Plan, a tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions, as well as access to Fidelity resources and planning consultants. Other benefits include tuition assistance, adoption assistance, paid parental leave, disability insurance, life insurance, and paid time-off for vacation or illness.
General Electric Company, Ropcor, Inc., their successors, and in some cases their affiliates, each sponsor certain employee benefit plans or programs (i.e., is a "Sponsor"). Each Sponsor reserves the right to terminate, amend, suspend, replace, or modify its benefit plans and programs at any time and for any reason, in its sole discretion. No individual has a vested right to any benefit under a Sponsor's welfare benefit plan or program. This document does not create a contract of employment with any individual.
Projected Close Out: September 27, 2025
GE Vernova offers a great work environment, professional development, challenging careers, and competitive compensation. GE Vernova is an Equal Opportunity Employer ( . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
GE Vernova will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).
**Relocation Assistance Provided:** Yes
GE Vernova is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

**Job Description Summary**
Fleet Performance Management team support our globally serviced fleet of 25,000 onshore wind turbines. The overall scope of this role is to reduce waste in our SCADA system, build out a process to validate and approve all future analytics and improve site operations. Ideal candidate can work across all functions and systems to build an optimized SCADA system that supports correctly timed reactive activities, and bundling proactive activities. Key metrics of success are noise reduction and improved availability.
**Job Description**
**Roles and Responsibilities**
+ Support of global fleet improving the site tools and operations to streamline daily site management.
+ Develop in-depth knowledge of each systems control logic, SCADA logic, future control improvements, and optimize functionality together.
+ Build SCADA logic library that is revision controlled and approved. Develop validation requirements for any future analytic deployment.
+ Use experience and acquired technical expertise to execute strategy.
+ In-depth understanding of key business drivers; use this understanding to accomplish own work. In-depth understanding of how work of own team integrates with other teams and contributes to the area.
+ Use judgment and ability to propose different solutions outside of set parameters.
+ A job at this level is likely to be an individual contributor with proven interpersonal skills or an early people leader who can hire and develop talent. Provides informal guidance to new team members
**Required Qualifications**
+ Bachelor's degree from an accredited university or college (or a high school diploma / GED with at least 6 years of experience in related engineering field.
+ Ability and willingness to travel up to 20% of the time
+ Ability and willingness to become certified to climb wind turbine
**Desired Characteristics**
+ Wind turbine controls or systems experience
+ Strong oral and written communication skills.
+ Demonstrated ability to analyze and resolve problems.
+ Ability to document, plan, market, and execute programs.
The salary range for this position is $ 88,600.00 - 118,100.00 USD Annual. The specific salary offered to a candidate may be influenced by a variety of factors including the candidate's experience, their education, and the work location. In addition, this position is eligible for a performance bonus.
Healthcare benefits include medical, dental, vision, and prescription drug coverage; access to a Health Coach, a 24/7 nurse-based resource; and access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services. Retirement benefits include the GE Retirement Savings Plan, a tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions, as well as access to Fidelity resources and planning consultants. Other benefits include tuition assistance, adoption assistance, paid parental leave, disability insurance, life insurance, and paid time-off for vacation or illness.
General Electric Company, Ropcor, Inc., their successors, and in some cases their affiliates, each sponsor certain employee benefit plans or programs (i.e., is a "Sponsor"). Each Sponsor reserves the right to terminate, amend, suspend, replace, or modify its benefit plans and programs at any time and for any reason, in its sole discretion. No individual has a vested right to any benefit under a Sponsor's welfare benefit plan or program. This document does not create a contract of employment with any individual.
The salary range for this position is $ 88,600.00 - 118,100.00 USD Annual. The specific salary offered to a candidate may be influenced by a variety of factors including the candidate's experience, their education, and the work location. In addition, this position is eligible for a performance bonus.
Healthcare benefits include medical, dental, vision, and prescription drug coverage; access to a Health Coach, a 24/7 nurse-based resource; and access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services. Retirement benefits include the GE Retirement Savings Plan, a tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions, as well as access to Fidelity resources and planning consultants. Other benefits include tuition assistance, adoption assistance, paid parental leave, disability insurance, life insurance, and paid time-off for vacation or illness.
General Electric Company, Ropcor, Inc., their successors, and in some cases their affiliates, each sponsor certain employee benefit plans or programs (i.e., is a "Sponsor"). Each Sponsor reserves the right to terminate, amend, suspend, replace, or modify its benefit plans and programs at any time and for any reason, in its sole discretion. No individual has a vested right to any benefit under a Sponsor's welfare benefit plan or program. This document does not create a contract of employment with any individual.
Projected Close Out: September 27, 2025
GE Vernova offers a great work environment, professional development, challenging careers, and competitive compensation. GE Vernova is an Equal Opportunity Employer ( . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
GE Vernova will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).
**Relocation Assistance Provided:** Yes
GE Vernova is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.